# Page 5 | JumpCloud Directory Platform Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is JumpCloud Directory Platform the right Compliance solution for you? Explore 267 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/175092/JumpCloud-DaaS/reviews --- JumpCloud Directory Platform 4.6 (267) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 5 - Reviews of JumpCloud Directory Platform ## Showing most helpful reviews Showing 101-125 of 267 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JB Jeffrey B. Senior Tech Information Technology and Services Used the software for: 1-2 years ### "Solid way to manage users" October 9, 2019 5.0 I use jump-cloud for my own business and my clients primarily to help with user management and to manage access to the various services that are used. It jump make all this easier. Pros It solves a bunch of problems all at once. You can have Jumpcloud handle your G Suite/Office 365 password, then use that same password for your computer logins and well as for your office's WiFi. A lot of people miss that last one. Small business rarely change the WiFi password, so every exemployee knows how to log in. With Jumpcloud Radius service, everyone uses their Jumpcloud password to log in. If someone is no longer with the company, you disable their Jumpcloud account and they no longer can log in. If you are a Linux admin, Jumpcloud's system agent can handle password, or even better ssh keys with two-factor authentications. This really take security up while making all it easy to manage. They keep adding features as well, like recently added management of Bitlocker. Cons I only have minor grips. Like to manage LDAP, you have to create an LDAP bind user. No big deal, but that is the only thing I'm going to use that account for. The fact that it shows up as an option for G Suite or for system log ins is unnecessary. Seems like that should be a special user locked away under LDAP tab somewhere. Review Source ER Edgar R. IT Manager Health, Wellness and Fitness Used the software for: 2+ years ### "JumpCloud is great!" November 2, 2021 5.0 It's been great to manage our users' permission levels on their laptops. Easy for admins to manage. Pros JumpCloud allows us to change passwords for our users and does the FileVault authentication step automatically. This helps reduce lockout time and IT intervention time. Cons I would like for the software to allow SSO to be fluid. If you connect Google Workspace with JumpCloud, then JumpCloud has to be the source of truth. It would be nice if it were up to the admins to decide what is the source of truth. I'd still remain using JumpCloud solely for the FileVault feature if it allowed Google to be the source of truth. Would make our setup so much easier. Reason for choosing JumpCloud Directory Platform We chose JumpCloud for the ease of use and because it is one of the very few, if not the only, product that automates the FileVault authentication step when changing passwords for users on macOS. Review Source RG Robert G. IT Director Architecture & Planning Used the software for: 6-12 months ### "Microsoft AD Replacement in a Covid Environment" November 2, 2021 4.0 JumpCloud allowed us to transform our outdated Microsoft AD platform into one that was exceptionally functional in our highly distributed, covid-disrupted. It also allowed us to manage and keep track of all our workstations and users, manage them in ways we never before could. Pros Setup, distribution, administration and management have all be exceptionally straight-forward. For us, it was the right product at the right time at a reasonable cost. Cons Other than some initial ADMU issues that have since been corrected, we've found no major issues with JumpCloud. Reason for choosing JumpCloud Directory Platform We found Azure AD to be exceptionally complex, and not reliable, as well as being significantly more expensive than JumpCloud Review Source Diana S. Owner Information Technology and Services Used the software for: Less than 6 months ### "Great LDAP solutions for small businesses" October 7, 2019 5.0 Small businesses that need to become more operational mature in handling their staff and managing users but maybe can't afford an on premise Windows server or want to keep everything in the cloud - this is where JumpCloud reigns supreme. Pros The price is probably number 1 thing i like! Free for under 10 users. A great way for me as an IT professional to help smaller businesses get onto a stable platform for properly managing their users and devices, with room to expand as their companies grow. Great integrations with other apps (we use Office365 for most clients). With JumpCloud a small company really doesn't need a Windows Active Directory server on premises any longer. Cons No customer service for the free licenses - I get why, but I don't have to like it. It would be less annoying if the knowledgebase was a bit streamlined better. Can be difficult to find How-To information. Usually the article is there but is not intuitive and easy to find. Alternatives considered [Microsoft Azure](https://www.capterra.com/p/16365/Azure/)[Okta](https://www.capterra.com/p/119653/Okta/) Reason for choosing JumpCloud Directory Platform Way more streamlined and easier to use then Azure Active Directory. Okta I hear is great for SSO but doesn't do what JumpCloud does when it comes to LDAP integrations, at least from what I could see. Review Source MK Michael K. Owner Entertainment Used the software for: Less than 6 months ### "Support is the real MVP at JumpCloud!" July 22, 2022 5.0 I was using JumpCloud LDAP for a Company's many IT devices and providing staff permissions and access to several intranet websites via single-sign-on. I very much appreciated the 10 free users, as this made it possible to configure the environment fully at a micro-scale for no cost, before onboarding our entire team. While I could have provided LDAP and SSO from on-premise infrastructure, JumpCloud provided an entry point into this ecosystem that was relatively new to me and also the security and stability of knowing that our business-necessary services would remain accessible in case of an on-premise server error. Pros JumpCloud has excellent support. I was using JumpCloud's LDAP as a service and encountered an issue early on where I suddenly could not view my tenants. Normally, this would be a negative thing, but Support quickly diagnosed the issue as being on their end, and escalated my ticket, at 2 AM Eastern. Knowing it was out of my control and assuming that our services would just start working again when it was resolved, I went to bed and woke up to an email from my support tech. The email had been sent one hour later and informed me the issue should be resolved and to please try again. It worked flawlessly from then on, and I only stopped using it because the business I was integrating it into announced it was closing. Will definitely use JumpCloud again next time I need SSO. Cons I found the JumpCloud interface confusing at times. Accessing a Tennant locked me into viewing only that tenant's data and enabled services, which became an issue as I was trying to activate certain services on that tenant and could find no way to do that from the Master Administrator interface. I would love to see more in-depth instructional videos on their YouTube, as these seem like common things to need to do. Still, considering the responsiveness of support, if the project had not shut down I'm sure I would have been able to learn the interface fairly quickly. Reason for choosing JumpCloud Directory Platform The very economical pricing that is available. Review Source RC Rudolf C. Network Engineer Information Technology and Services Used the software for: 1-2 years ### "Jumpcloud Active Directory" November 3, 2021 4.0 When MacOS has been cloned for backups, we encountered error with the Jumpcloud agent requiring it to be uninstalled manually and deleted manually then reinstallation took place. Pros It was very easy to use because of its GUI dashboard. Single Sign On was so helpful that when you configure or reset a password - it's real time when applied to devices. Cons If we can integrate features to update OS aside from installed applications, that would be awesome! Review Source EB Erly B. President Management Consulting Used the software for: 1-2 years ### "Review" November 2, 2021 5.0 It helps me manage clients in other states. Pros Easy to manage companies remotely, and also when configuring computers. Cons Little bit price, when need only for authentication. Alternatives considered [Microsoft Azure](https://www.capterra.com/p/16365/Azure/) Reason for choosing JumpCloud Directory Platform Easy to deploy. Review Source VR Verified Reviewer VP of Engineering Computer Software Used the software for: 2+ years ### "Divorcing Microsoft Active Directory, married nibble SaaS and cloud simplicity" September 17, 2018 5.0 Jumpcloud has helped me move the authoritative directory to the cloud, unify sign-on and simplify end-user password sprawl. Pros Jumpcloud is a great alternative to Microsoft Active Directory, I've rolled out JC at several firms and enjoyed the simple to use and easy to deploy, yet powerful service they provide. A big plus is that JC is designed to be OS agnostic, so I can deliver the security, management, and scripting I need to endpoints and servers while allowing end-users to choose their preferred OS. Cons not much to add here, it does what its supposed to do. Review Source BB Braden B. IT Help Desk Design Used the software for: 6-12 months ### "Full of Features" November 11, 2021 4.0 Pros I love how many features it has. I use it daily as an admin for single sign on and as a directory tool. I also make sure our users use it on our radius network. Cons I wish 2 things were different: 1. Remote control or viewing. I would love to have the capability to remotely take control and/or monitor a user's laptop for remote support. 2. I wish the device working with a user worked more seamlessly. By that I mean I've noticed that when I pair a macbook that's registered in our Jumpcloud directory with a user and "Force a password change," the user is locked out of the macbook, (which is good), but then often has problems trying to sign in when they fill out the fields that appear, even when they use the correct old password and try to set a new one. I also wish that touch ID was enabled when the device is paired with a user and I can't seem to find a setting to change that on my own. Review Source SH Sean H. CEO Information Technology and Services Used the software for: 1-2 years ### "Not yet feature complete, but getting closer every quarter" October 7, 2019 4.0 Not having to maintain an internal LDAP directory has been a substantial burden that was lifted by JumpCloud. Pros Ease of use for SMB's, changes are reflected instantly, free for up to 10 users forever makes trialing trivial, and MDM features across Windows and Macs are uniquely useful. Cons Lacking some features. For example, they support VLAN assignment via RADIUS, but do not support named VLAN's in this configuration. It's not a complete replacement for AD in that you cannot nest groups, they have to be individually managed. The MDM features are some of the most interesting available, but feature availability is highly dependent on OS... for example, while both Mac and Windows have significant options available to them (albeit many fewer that Group Policy in AD provides), Linux has almost none of the MDM features available to it. Alternatives considered [Cisco Duo](https://www.capterra.com/p/228827/Duo-Security/)[Okta](https://www.capterra.com/p/119653/Okta/) Reason for choosing JumpCloud Directory Platform Availability of 10 free users forever. Review Source ST Simon T. IT Support Manager Design Used the software for: 2+ years ### "Triggerbob" November 9, 2021 4.0 Ok, a few bumps along the road but a growing product Pros SSO specifically for the Mac. Improving MDM. Cons Third party MDM integration and agent implementation is painful Reason for choosing JumpCloud Directory Platform Specific Mac integration and account management Review Source MS Marco S. CSO Computer Software Used the software for: 2+ years ### "The truth cloud directory as a service platform" November 3, 2021 4.0 Pros Jumpcloud aggregates several features in one place as a SAAS service. From managing users to deploying policies, software, ... It's an easy way to start managing assets, from people to computers. It provides a wide range of SSO allowing its use straightaway. Cons Jumpcloud attempts to support every OS (Mac, Linux, Windows) however it does not provide the same amount of functionality throughout all of those operating systems. Currently, Linux is behind with little functionality compared with the others. Also, the Command execution needs a lot of improvements to give an overall better experience. Review Source KB Kevin B. President Computer & Network Security Used the software for: 1-2 years ### "the best solution for managing non AD clients" November 2, 2021 5.0 Pros I have deployed this product at a number of companies who either decided they do not like or need Active directory for any number of internal reasons, in some cases they were small and did not want the complexity or overhead of having to maintain a server. regardless of the original reason for shunning AD they have all been very happy with the abilities of Jumpcloud. Cons although it handles some of the tasks that AD does, it does lack some of the depth of control that AD provides. We have created work-arounds that have address 80-90% of the shortcommings Review Source ME Moses E. Managing Director Leisure, Travel & Tourism Used the software for: 2+ years ### "Easy deployment" February 14, 2023 4.0 I highly recommend purchasing JumpCloud. This software will provide all the tools they need to manage their users and devices in one place. Pros JumpCloud is very easy to install on devices and can be installed on Windows, Linux and MacOs. The UI of the software is simple and easy to use as well. Cons Without proper training, it could be dangerous to make changes in the settings and configurations. Review Source PR Przemysław R. IT Administrator Information Technology and Services Used the software for: 2+ years ### "Best for managing Windows devices" March 4, 2023 5.0 Pros Pre-configured policies, assets management, patch management. Clean design, responsive support. Cons Some limitations for Apple devices. Application deployments is a bit complicated. Review Source MN Matthew N. IT Systems Specialist Religious Institutions Used the software for: Less than 6 months ### "Jumpcloud simplifies SSO" November 2, 2021 4.0 We are simplifying our onboarding process to have minimal passwords and provide one dashboard for both MDM and user management. Pros We like the ease of use for deployment and managing users in one place. We like the ability to add apps easily to single sign on Cons MDM for IOS/Android is Missing the mark. Jumpcloud is also missing several "one click" options to enable single sign on for some apps like Meraki etc.. I would expect a of an API solution for things like Meraki. The MDM options overall are lacking as in I am not able to push WIFI config via MDM which I consider a basic task. Alternatives considered [Microsoft Azure](https://www.capterra.com/p/16365/Azure/)[Okta](https://www.capterra.com/p/119653/Okta/) Reason for choosing JumpCloud Directory Platform Ease of deployment. Review Source MC Marty C. Senior IT Security Operations Engineer Information Technology and Services Used the software for: 6-12 months ### "Replace your old on-prem AD server with Jumpcloud" September 18, 2020 5.0 Even without a global pandemic going on, our company is at least 60% remote. Solving the issues of users working remotely is what Jumpcloud specializes in. Cloud first was my philosophy when I began down this road, and JumpCloud definitely fits that model. No longer do you have to maintain on-prem servers and figure out how to securely allow remote access to them just so your users can log into their systems. JumpCloud handles all of that for you and frees you up to focus on more important issues. Its not "Active Directory in the cloud", but its close! What sets Jumpcloud apart from other solutions is their cross-platform support. Their support for MacOS is fantastic, and even linux workstations have some support! Pros Jumpcloud offers 10 users free, forever! Cons Without paid support, it can be difficult to adapt to using Jumpcloud if you're not familiar with Active Directory and Group Policies. Alternatives considered [Okta](https://www.capterra.com/p/119653/Okta/)[Ping Identity](https://www.capterra.com/p/131419/PingOne/) Reason for choosing JumpCloud Directory Platform After much investigation, I found that neither Ping or Okta could completely replace an on-prem AD server. Azure AD is much more difficult to use, especially in a mixed environment like we have. Review Source DS Dejan S. IT Manager Banking Used the software for: 1-2 years ### "Excellent" November 2, 2021 5.0 Very very good Pros User and password management is very easy to implement Cons Not sure what to put here but I didn't find thing which I can put here Review Source CS Carl S. Head of IT Marketing and Advertising Used the software for: 1-2 years ### "Excellent Solution for User and Device Management, Directory and Security" August 24, 2020 4.0 We are using JumpCloud as central directory, for SSO, for device and user management and partially MDM functionality. We love the support service, their incredibly enthusiastic and helpful staff. Support is brilliant! They are response time is sometimes hard to believe. The speed with which they have implemented features they mentioned in phone calls a few days before... we are well impressed. The end user experience is simple and assigning users to devices is lightning fast. JumpCloud helps us leverage zero touch deployment as well. We love that it has so many SSO integrations, too. Pros Great UI, self explanatory, fast and works in almost any browser (desktop and mobile). The ease of use is incredible. Basically no learning curve at all. Cons It would be great to have even more MDM functionality, especially for Mac and mobile devices. Alternatives considered [Hexnode UEM](https://www.capterra.com/p/146405/Hexnode-MDM/)[Okta](https://www.capterra.com/p/119653/Okta/) Reason for choosing JumpCloud Directory Platform Great experience with their team and it is the ideal solution for our setup. Review Source VF Vincent F. LMS Administrator Education Management Used the software for: 2+ years ### "Jumpcloud at A-JIS" November 9, 2021 5.0 Pros As IT admins for a K-12 school, we like to be able to map different software solutions to our users to manage licenses and to leverage SSO. Cons The lack of CSV exports for admin data and having to rely on the API. The API works well so that is not an issue but not all admins are able to leverage it. Review Source JM Jason M. Owner Computer Networking Used the software for: 2+ years ### "JumpCloud allows you to easily set up directory access for remote users" March 27, 2023 5.0 JumpCloud made a usually complicated process simple. That makes it easy to recommend. Pros We needed to set up a Radius Server for remote authentication and authorizations. JumpCloud allowed us to set this up in a matter of minutes. Cons Setting up a list of allowed Radius Clients was counter intuitive. You're asked to enter the IP's of Radius SERVERS, but they mean Radius CLIENTS. Reason for choosing JumpCloud Directory Platform No hardware was required and it was easy to set up. Review Source WM Wei M. IT Analyst Financial Services Used the software for: 2+ years ### "AD without AD" November 9, 2021 5.0 It works. Pros No on-prem to deal with. Pretty GUI that also I don't have to deal with. Cons Starting to get fragmented with different pricing tiers. Review Source KR Kyle R. IT Manager Cosmetics Used the software for: 2+ years ### "A great solution for a cloud-based business" September 21, 2020 5.0 Pros JumpCloud solved a number of issues for us as we needed a cloud-based identity management and also a system management tool for our distributed workforce. The product has constantly been improving over the 2 years we have used it. Set-up is fairly easy and it was pretty simple to roll-out. Cons There are some limitations that I hope are improved as the product develops. MDM is currently limited in functionality, and the System Insights still require command-line input to gather detailed information. It doesn't not have commands that can run on a system automatically when joined which would be nice. Alternatives considered [OneLogin](https://www.capterra.com/p/114110/OneLogin/) Review Source VR Verified Reviewer Support Manager Computer Software Used the software for: 1-2 years ### "Tough To Manage - Effective at it's Job" October 24, 2018 5.0 Pros I love what jumpcloud does, it provides safety and security to our company. We really needed a way to gain control and make sure company property was protected. Having the single login to multiple services helps our employees, with only having to remember one password. Cons It's pretty tough to implement and control. We constantly run into issues with configuring users on new systems. Systems fall out of date and don't add/remove users as the should. It's a headache to fix. Employees consistently get locked out, as they have to set a new password every 90 days Review Source TM Tim M. HR Manager Entertainment Used the software for: 2+ years ### "JumpCloud Keeps Us Safe" November 9, 2021 5.0 Overall it's a great tool for keeping our data secure, and for managing our cloud VPN credentials. Pros I like the ability to manage our user's devices, and secure their data if the device becomes lost or stolen. Cons It takes a lot of time to learn the ins and outs of the platform, and training or advanced support costs extra. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.