Blinger

Blinger.io


5 / 5
3 reviews


Average Ratings

3 Reviews

  • 5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $50.00/month/user
  • Pricing Details
    Starting at $50/mo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Blinger
  • blinger.io/
  • Founded 2016
  • Belarus

About Blinger.io

Blinger.io is an omni-channel software platform which allows clients to connect to their customers through popular messengers, e-mail and live chat with a single API, interface or integration with helpdesks.


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Blinger.io Features

  • Batch Communications
  • Chat / Messaging
  • Content Management
  • Email Distribution
  • Interactive Content
  • Multi-Channel Communications
  • On-Demand Communications
  • Personalization
  • Print Management
  • Template Management
  • Video Content

Blinger.io Reviews Recently Reviewed!


Capterra loader

A very convenient platform for customer support!

Nov 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Blinger.io is very easy to use and set up and it perfectly serves our customer support needs. Customer support agents like the simplicity and intuitiveness of the web interface.

Cons: There are no obvious cons for our use case.

Overall: We are a financial company and providing top notch customer support is essential for our business. Blinger.io helped us provide our traders with instant responses 24/7 via messaging apps, which appeared to be the most convenient channel for the users. The platform helped us improve our response times and SLA, and provide traders with VIP level of support.

Capterra loader

Works good

Nov 01, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Stability, easy to start and use for new managers on our side.

Cons: The service is not connected to our CRM, but it is possible if we integrate via API (developer is needed).

Overall: It's very useful to communicate with clients in the single window. Easy to connect any messenger. Good solution.

Capterra loader

Simple, comfortable and friendly

Nov 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use & customer friendly, easy configured, many channels to connect, API.

Cons: Despite a lot of built-in reports, sometimes there was a need for custom ones.

Overall: Over 60% of our text messages came through instant messengers. We were able to optimize their processing with the help of Blinger. We not only reduced the response time and increased our level of service, but also connected additional channels - social networks. A separate advantage was the shortest possible launch time for the project - 1 day - and employee training - 1 day. It is really easy, convenient and profitable.