Who Uses This Software?

IBM Service Management Suite is designed for businesses and organizations seeking to manage their z/OS enterprise

Average Ratings

1 Review

  • 4 / 5

  • 4 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Pricing Details
    Contact IBM for pricing details.
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
  • Support

Vendor Details

  • IBM
  • www.ibm.com
  • Founded 1911
  • United States

About IBM Service Management Suite

Service management suite for z/OS that provides a single interface for monitoring and managing software and hardware resources.

IBM Service Management Suite Features

  • Audit Management
  • Compliance Tracking
  • Configuration Management
  • Contract/License Management
  • Cost Tracking
  • Inventory Management
  • Maintenance Management
  • Procurement Management
  • Requisition Management
  • Supplier Management

IBM Service Management Suite Reviews Recently Reviewed!

Easy to use

Sep 12, 2018

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not

Pros: I loved our easy and adaptable the tool is. I was able to quickly make any updates or changes needed to commissions plans and see reporting on the change. The system is flexible enough to meet our needs, and of particular interest, has the functionality we needed to allow us to make changes to templates, access, and plans as needed, without any SuccessFactors team intervention

Cons: I like everything about the IBM Sales program. The IBM program is definitely one of the best ones out right now.

Overall: Analyzing customer service data and finding a method to easy report this data tot the rest of the team.