# Page 3 | GUIDEcx Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is GUIDEcx the right Project Management solution for you? Explore 64 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/175189/GuideCX/reviews --- GUIDEcx 4.7 (64) [View alternatives](https://www.capterra.com/p/175189/GuideCX/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of GUIDEcx ## Showing most helpful reviews Showing 51-64 of 64 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Tyler U. Director of Operations Computer Software Used the software for: Less than 6 months ### "Great Customer Onboarding Software" January 14, 2019 5.0 Overall, I've been very impressed with BEynd. I was able to quickly get into the system build my templates and start onboarding customers! Pros The killer feature of this software how transparent it makes customer onboarding. I've been working for SaaS companies for 8 years, and have never used anything as good as BEynd at making customer onboardings transparent and enjoyable for customers. Cons It's still a relatively new platform, so there are so it's lacking in reporting, and some features I'd like to see developed down the road. However, BEynd is very quick to respond to feature requests! Review Source Response from GUIDEcx January 15, 2019 Thanks Tyler. Reporting within the tool is only a few releases away. As a side note, our salesforce users currently leverage our integrated package to dashboard and report any project related data in Beynd. VR Verified Reviewer Strategic Business Development Financial Services Used the software for: Less than 6 months ### "We are a beta user of Beynd and are very excited to become full users. " May 23, 2018 5.0 Pros Beynd helps keep our internal staff organized and allows us to keep our clients in the loop on project tasks and expected time frames without having to constantly send emails. Unlike other project management software, Beynd is client facing so clients who are apart of the onboarding process can keep track of the project themselves. Cons There really isn't anything that we dislike. The software is still in it's beginning stages and meets everything that we need as a company so we can't wait to see where it goes. The Beynd team is quick to fix any normal issues that come up in the software world and are a pleasure to work with. Review Source Response from GUIDEcx May 30, 2018 thanks for your business! We look forward to continuing to serve you! EK Emilee K. Training and Implementation Mental Health Care Used the software for: Less than 6 months ### "BEynd is awesome!" July 17, 2019 5.0 We love you guys! Super excited to get rolling on using this with our customers. Start to finish the team has been great to work with. Pros We love this software. It is the perfect way to help us organize our customers and walk them through the training and implementation process. We have used software previously that help us organized but had no customer engagement in the process, and for our field customer engagement is vital to their success. We love that our customers can engage in the process and not even log into BEynd if they don't want to, or they can log in and really see the whole process. Cons Nothing to report so far. We are excited to get rolling Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) No customer engagement. Salesforce is to complicated to use, expensive, etc... Review Source Response from GUIDEcx July 20, 2019 Thanks Emilee! KH Kellie H. trainer Computer Software Used the software for: 6-12 months ### "Really could be better" May 23, 2022 3.0 Pros I can't say I am really enjoying this product at all. It is not user friendly and does not make my job easier Cons You can't enter dates in the tasks, it's automatic, and it comes up way before it should. The items feed off each other, but not in a good way, and it is set up for one portion of th team not the entire team to use with ease. Our training was horrible, and the person and no clue how we were going to be using it at all. Review Source iS ibadat S. Continuous improvement manager Logistics and Supply Chain Used the software for: I used a free trial ### "onboarding can be so fun with guidecx" October 4, 2022 4.0 Pros this application has the best feature of getting project updates from your team using emails, so users dont have to know project management tools to update their progress just update through your email and rest everything is taken care by guide cx Cons the tool is very expensive, although they have team helping the implementation and packages but it comes with a cost Switched from [ClickUp](https://www.capterra.com/p/158833/ClickUp/) looking for better onboarding template solution which guidecx provided Review Source DA Drew A. Customer Success Team Lead Automotive Used the software for: 6-12 months ### "Onboarding Made Easy" August 6, 2020 5.0 Our overall experience with GuideCX has been awesome and has really helped our Onboarding process. Pros What we like most about this product not he CSM-side is that it give the client the ability to track progress of the project in real-time. Cons The only con we have found so far is the speed at which it takes to change the status of tasks, on occasion. It is not slow, just take a few seconds here and there depending on how fast you're moving. Review Source VR Verified Reviewer Project Manager Computer Software Used the software for: Less than 6 months ### "I am just starting to use the product but so far so good" July 14, 2020 4.0 Again so far so good - they are a great company to work with hopefully as we dive into more it they will live up to my expectations. Pros So we are just starting out and working on setting things up, but so far I have been greatly impressed with their on-boarding process. Now since GuideCX is for on-boarding I expect them to be good at that but so far they have been really on point - quick to respond to my questions, great at helping me, seems like the answer is yes to most of my requests, etc. Cons So far I like the system and it seems like they have some good features to help customize things. I am a bit concerned on how well I can personalize it so that our clients feel we are there for them and not handing them off to an automated system. Review Source Amber S. Vice President Professional Services Automotive Used the software for: 6-12 months ### "Take your Customer Onboarding Experience to the next level and Beynd" November 2, 2018 5.0 We have always struggled with customer engagement during the onboarding experience. Car dealership personnel are often times wearing multiple hats and have very little time to do anything "extra". This tool has increased engagement by gently reminding the customer of the next actions to complete as well as giving them a visual representation of where they are at in the process. Pros Being able to engage the customer throughout their onboarding experience w/ visual tools and reminders have greatly improved the overall customer experience. Cons That there isn't a virtual hand that can come through the email and grab the customer for us. Review Source Response from GUIDEcx November 16, 2018 Thanks for being an amazing user Amber MS Markell S. Co-CEO / President Used the software for: Less than 6 months ### "Best project management tool invented! Wish it came to market sooner. " May 26, 2018 5.0 Pros Super easy to use. Very intuitive. And if you get stuck the service response is top notch! It has changed the way we manage projects and made us much more efficient. Cons I haven't found a con yet. If it's there I have every confidence the team will address it quickly. I have run into a few snags which all ended up being user error. The answer was there in front of me. I just needed the service team to point it out. I honestly can't think of anything that has been a massive hurdle to overcome in using BEynd. Everything has been great. Review Source Response from GUIDEcx June 1, 2018 Thanks for your business Markell! LY Lauren Y. Legal Adviser - Customer Success Legal Services Used the software for: Less than 6 months ### "Easy to use software " September 11, 2019 4.0 Pros Great customer service and easy to implement - it's helping a lot with onboarding our customers already. Cons Nothing as of yet - have only used it for about a month. Alternatives considered [Gainsight CS](https://www.capterra.com/p/148980/Gainsight/) Review Source MV Matt V. Project Manager Information Services Used the software for: Less than 6 months ### "BEynd is very organized and helpful." September 13, 2018 5.0 Pros The templates to develop our new projects are easy to use, keep us organized and allow us to communicate as a team and stay on track. It was also very simple to figure out. Also, the customer support was very helpful and got all of my requests resolved quickly and they followed up to make sure everything was still running well. Great service. Cons Nothing to report. I had one issue using Chrome, but they fixed it quickly and were very helpful during the process. Review Source Response from GUIDEcx September 18, 2018 Thanks for your business Matt! MB Melissa B. Onboarding Specialist Accounting Used the software for: Less than 6 months ### "BEynd is a wonderful tool that has really helped our onboarding process! " August 29, 2018 5.0 The team who works on BEynd is always looking for client feedback and ways to improve and streamline their product. When we ask a question, we get a response right away! They have been wonderful to work with! Pros The templates are really easy to build and easy for our clients to understand. I think the Global Task view is super helpful! Cons Nothing as any time we've brought an issue up with the team, they are on it to make the product better! Review Source Response from GUIDEcx August 31, 2018 Thanks for your business Melissa! SJ Steve J. VP Operations Used the software for: Less than 6 months ### "Comprehensive and easy to use project management software" July 26, 2018 5.0 Pros The project template portion of the software easily allows our project managers to duplicate similar projects. It has saved hours of manual entry while also keeping our projects organized and on time. The software is very easy to use. Great user support. Cons Not much to say here. The only thing I would like to see for improvement is greater compatibility with more browsers and platforms. Review Source Response from GUIDEcx July 27, 2018 We appreciate your business. Thanks Steve! JK John K. Snr Manager, Bus Dev Automotive Used the software for: Less than 6 months ### "Phenomenal Team" August 3, 2018 5.0 BEynd has filled a need and saved our team a lot of time and work keeping things organized and on track with our larger accounts. We use BEynd to hunt large accounts, run pilots and roll outs as well as to manage relationships with our large accounts. It's become a necessity to use BEynd with all our large accounts because it makes us look good! Pros It is easy to use, white labeled so it is customer facing and is constantly being improved by the BEynd team. Cons Reporting could be more robust, as well as needed integrations into other third party apps Review Source Response from GUIDEcx August 6, 2018 Thanks John! Similar Products Featured