Sales&Catering.com

STS


4 / 5
54 reviews

Who Uses This Software?

Hotels with 10 - 500+ rooms and 0 - 20,000+ sf of meeting space.


Average Ratings

54 Reviews

  • 4 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $99.00/month
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Business Hours

Vendor Details

  • Sales&Catering.com
  • salesandcatering.com/sts-cloud
  • Founded 2004
  • United States

About STS

Is the cost of your Sales & Catering system breaking the budget? Get to know STS. For 30+ years, STS has been providing hotels and meeting venues with a budget-friendly sales system. We are now introducing STS Cloud. A cloud-based solution complete with: CRM, GRC, Function Diary, BEO's, Merge docs, Proposal integration, E-Signatures, and much more. Enjoy all the benefits of hassle-free, low-maintenance, continually evolving software at an affordable and budget-conscious price.


STS Features

  • Banquet Management
  • Billing & Invoicing
  • Booking Management
  • Calendar Management
  • Contract Management
  • Costing
  • Customer Database
  • Event Management
  • Facility Management
  • Inventory Management
  • Kitchen / Menu Management
  • Order Management
  • Quote Management
  • Recipe Management
  • Waitstaff Management
  • Built-in Accounting
  • Catering
  • CRM
  • Employee Management
  • Extended Stay
  • GDS/OTA Integration
  • Loyalty Program
  • Maintenance Management
  • Marketing Automation
  • Multi-Property
  • Online Booking
  • Point of Sale (POS)
  • Single Property
  • Vacation Rental

STS Reviews Recently Reviewed!


Capterra loader

A great CRM tool

Nov 28, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: This software allows me to efficiently document the relationship with each client, managing the contacts, contracts, events, and everything in between. It is a "one and done", as I can enter the data once and have it create contracts, BEOs, invoicing, reports, and schedule reminders for future contacts. It eliminates the need for paper files, as everything is at my fingertips. I can attach files, so it also holds signed contracts, room layouts, and more.

I especially love the fields that allow me to record information about clients, including a picture. With a database of contacts, it's nice to have a face with the correspondence to refresh my memory of who I am speaking with.

My most favorite part of the software has to be ProposalPath. Being able to put together a proposal that looks professional and polished in a matter of a few clicks is amazing! Digital delivery is important in this age, and being able to provide links to vital documents is a big plus.

Cons: The most disappointing was that the calendar did not correlate with my bookings. HOWEVER, I must mention that they were quick to make this change, and currently, it allows click through from the calendar to the actual booking.

Overall: STS solves the logistical issues of trying to track multiple accounts in various stages of booking. This gives me the ability to quickly set up a reminder to myself to follow up on any topic, and the auto fill traces alone save hours in a busy schedule.

It allows us to enter data once, and output in various documents that satisfy contract, reporting, and informational needs. And once it is accurate, it is accurate on every document automatically.

The company has been incredibly responsive to our needs, from the initial setup to implementation. They have corrected any issues that we have had, and even developed new functions on request. Good setup is imperative, because once it has been configured to satisfy the needs of your organization, it will be a great asset for your staff.

GREAT CUSTOMER SERVICE

Jun 04, 2019
4/5
Overall

2 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: What I like most with the new STS program is that I know if I have any questions or frustrations with learning the new program, the rep is right there to help us out. He's quick to respond- and always willing to go through things, again and again, if needed for us to understands.

Cons: It was confusing to learn it. Not very user-friendly. Wanted to give up, and go back to old version - but, thanks to rep's patience with me, he kept me from jumping ship. lots of navigating that was hard to pick up on for me.

Overall: easier to run reports.

Excellent Product - ROI gauarnteed

Jun 04, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
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Pros: Is super sales-friendly, it 's an intuitive system - so is easy to use, in all aspects: guestrooms, function space inventory, CRM, reports, GRC - forget about eternal ticket and case reports to get something fixed or enhanced, and bye, bye to time consuming reports. As an administrator you can give immediate solution to almost any request, so that you can focus on selling or being with clients and the sales team for that matter.

Cons: the set-up stage, and training for the team... but once we all got used to the system, things are flowing as expected - or even better. It would be perfect if it would be compatible with our PMS..

Overall: This is the new-generation of CRM, functio platform, I love the fact it is cloud-based so I can even respond to my clients while on the road. Amazing feature being, able to intephase with Proposal Path.

Wonderful service and easy to use product

Jun 04, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I enjoy the ease of use and how intuitive the product is. It is ideal for a smaller independent property and sales team - and ideal when compared to Delphi in ease of use and price point.

Cons: I love STS and the partner product proposal path- but I with the two worked together for pace reporting.

Overall: I love the quick response from the sales team and the helpdesk. I have been working with the program for several years now and really feel that it makes my teams job easier.

A great system in need of some security features.

Jun 04, 2019
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Love that is web based and can be accessed virtually anywhere.

Cons: I don't like that it does not have any security levels. Anyone can log in and make changes to any bookings without permission. There should be levels of authority where the Director of Sales and the Administrator are the only ones that can make changes to other user accounts. Similar programs allow "only" the Director of Sales and "Admin" to change bookings from tentative to definite and to be able to have access to all reports. In addition, all contracts print with a small font making it difficult for many clients to be able to read them.

Overall: In general, our experience have been good. It is a great program easy to read and to work with. We can't wait to receive more improvements.

Easy Street STS

Jun 04, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love that it is very user friendly and easy to manage. The lay out is simple to navigate and be able to find client information or past events on simple search. It saves any changes when editing any data. Reports are simple and easy to read. Would like to see more updates in the future : )

Cons: I wish it did integrate with our property management system. However entering in pick up numbers is very simple. I would like to be able to to see more detail reports.

Overall: Love working with this system. I am use to Compass, and this is a lot simpler to use.

STS ease of use

Jun 12, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I really like the ease of the reminders for follow ups. I get so busy, I can't keep things straight sometimes. The fact that all of this information is at my fingertips is fantastic.

Cons: It took a little while to learn the system however, once I practiced and looked around the sight a bit, I soon began to find out how user friendly this program really is.

STS is a great tool for Sales Professionals!!

Jun 04, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I like the ability to input your daily calls into STS and then at the end of the week you are able to send your report to your Manager or to your Director. I also like that you are able to create traces and add notes to setup reminders for clients that you will need to follow up with.

Cons: I would like for the opportunity section to be a little different when making calculations for different cabins when using the cruise ship format that I am currently using.

STS

Jun 05, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This keeps my clients and a regular contact. Keeps me very organized and stores all of my conversations with the clients. I would recommend this program to any sales managers in any business.

Cons: I have nothing that I do not like about this software.

Overall: My experience with STS has been an exceptional experience.

Easy to Use - Keeps me on Track

Jun 04, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's ease of use, with very little training I am able to record my calls, set follow up, generate revenue, etc....all in pretty much one place! Love it!

I am so pleased that leads are emailed to me now! Thanks for fixing that for us!

Cons: Has been corrected! Leads (referenced above)

Better than SalesPro

Jun 04, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Using SalePro for many years but STS is 10X easier and easy to set up.

Cons: Setting up and having to call customer service to make changes.

STS - Great Software!

Jun 15, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software makes it extremely easy for my sales department to put together contracts, build proposals, and receive contracts in one place. We love it!

Cons: There is nothing that I don't like about this software. It has really helped things run smooth in our sales department.

STS Review

Jun 05, 2019
3/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: The simplicity of the software. It is pretty straightforward and was easy to learn.

Cons: - The reporting features are not the best. I wish we could see, rooms only, catering only and rooms & catering all on the same report.

- I wish the screen where the accounts are listed was able to have multiple pages, if you sort A - Z you only get to see so many before it cuts off and there's no page two even though there are more accounts.

- The formatting for some of the templates get changed without notice. I've learned to manipulate most of the them, but I wish I could customize the BEO template more.

- There has been talk of STS interfacing with our other software but that has yet to happen

- Also, the BEO numbering system is strange and not practical for easy reference.

Overall: Every time that there has been a problem or something weird, I know I can reach out and ask questions. Everyone has always been responsive and helpful in guiding me the right way or getting a problem fixed.

STS Review

Jun 05, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that this software is accessible on any computer. It is very easy to make changes in the back end and keep track of what is going on. It is very user friendly.

Cons: The reports sometimes act up. The service department always acts fast to get it resolved though.

Daily Rates

Jun 05, 2019
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Very easy to use and very quick implementing reports

Cons: Daily Rates some times pulls AP Rates not BAR rates

Overall: great!

Great system to work with

Jun 04, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The support received is so refreshing! The team is available should we have any questions or wish to develop any changes or new reports. They respond quickly and have been extremely helpful in catering the system to meet our needs.

Cons: Banquet Orders are a bit of a challenge to update, works great for smaller properties

Overall: Very satisfied with the product and the customer support

STS at The Godfrey Hotel and Cabanas

Jun 12, 2019
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is easy, self explanatory easy to learn.

Cons: I don't like that the BEOs have the Sales Manager listed on them and not the Catering Manager. I also don't like that the resume only shows the account name and not the booking name.

Overall: Overall it has been trial and error as any new software. I have learned a lot about fixing the codes so I am able to fix most things on my own.

Vendor Response

by Sales&Catering.com on June 13, 2019

Hi Samantha. Thank you for the review, we appreciate and value your feedback. Our BEO's offer quite a bit of flexibility to customize content per client. I'll put in a request with our team to add the Catering Manager's name. We'll also look into adding the booking name to your group resume.

STS

Jun 05, 2019
3/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 4.0/10 Not
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Pros: Now that I am on the cloud version, things are running more smoothly. Had a very difficult time with the other version. I'm still not entirely happy with even the cloud version but I believe some of my issues are just user error or because I have not entirely figured out where to put certain things and how to make them print in a report

Cons: The way it picks up. Whats the point of putting in all the rooms you are including in a block if the software is only going to show them all in the run of the house slot.

Overall: After a year of struggling with STS old version and now the new cloud version I am beginning to use it to help me stay on task and remind me when I need to follow up on certain items. I still struggle with where to put certain items so they will produce on a report.

STS is the BEST!

Jun 04, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: What I love most about this software is that you can navigate through it with ease! It is very user friendly. Our team was nervous about switching, but I can honestly say that the switch was well worth it!

Cons: I do not have any negative comments about the software

A Great Brand

Jun 05, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: The functionality of the program is great having multiple spots for inputting different items and ways to solidify your clients have a contract they can completely understand.

Cons: Wish that you could have all rooms on the same contract to save paper.

STS Review

Jun 12, 2019
5/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: I like how efficient it is. It makes writing contracts and proposals very easy.

Cons: I don't like the fact that if I'm working on a proposal for one of my sales managers I can't create it under their name. I also don't like that fact that if you put a name in a wrong account , you can't transfer the contact into the correct account. Being that I work with two properties I would like to build an account or contact and be able to create it once and attach both properties to it, rather than creating it for each property. I feel if these changes were made it would make using the software a bit more easier.

STS

Jun 04, 2019
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that it just takes a little information and It makes the whole contract/ BEO for me.

Cons: The font is way to small a lot of my clients can't read it. Makes it very hard for potential clients

Overall: I think STS is a great system it just needs a few little tweeks.

User Friendly

Jun 04, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: It's very user friendly. Even people that are learning about catering and events for the first time can learn this program very easily. It's easy to navigate on your own or teach to someone else.

Cons: I wish that it talked to my PMS system.

STS Review

Jun 04, 2019
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: I like that it offers the ability to send a proposal and a contract and receive back a signed contract and the ability to encrypt the credit card information. I also like how the proposal looks. I like that it is cloud based.

Cons: I don't like that it is not very user friendly. My clients often have issues with the e-signature software. I don't like that there is not an option to provide a BEO without prices on it like there was with the software that I used before. I don't like that I can only duplicate a booking from the booking page and not just from being in a particular booking.

Overall: It works but I think that there are numerous things that could make it a better product.

STS Review

Jun 12, 2019
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: It is pretty user friendly. I like the layout and how you add menu items.

Cons: The hotel rooms and catering don't calculate into a final check with taxes, etc. for a full total to give the client. You can build it into the contract - but the taxes don't calculate in the contact either. My clients want a real total. Not only events, not only rooms. Not just a subtotal. But the real number they are actually paying. If a client pays something towards a room it looks like a negative balance on their events as well. It makes no sense.

Overall: Pretty good except the way the room charges don't calculate, etc.

STS Review

Jun 12, 2019
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: I like the ability to copy STS on emails sent to contacts in the system.

Cons: I think the function area of the software is cumbersome. It would be nice if there were less screens to go into to book functions.

SalesAndCatering - STS

Jun 12, 2019
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Quick response time from our account manager

Cons: Data or Formatting of the program changes and there aren't any emails from the company that say hey FYI we changed this...

Overall: I like it. I feel like its a nice program.

Great Product

Jun 12, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It's a nice and simple layout easy to use for a first time user!

Cons: Sometimes we need to go around to make some adjustments without it deleting information.

STS for Hotel Management Team

Jun 04, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Love the organization and ease of being able to see what groups are scheduled in the calendar. Seeing the reports of group pickup is also useful to track pace and expected revenue.

Cons: There are no separate folders for uploading contracts. Having everything filed under activities can get cluttered- especially with mass correspondences.

Overall: We are still learning the ropes but the team has been great about answering all our questions, and coming up with creative solutions.

Review of STS and Proposal Path

Jun 06, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The capability to propose, contract, and book!

Cons: I wish there was a matrix for room diagrams. This would make this software my one stop shop!!!

Overall: Customer service is an A++

Vendor Response

by Sales&Catering.com on June 13, 2019

Crystal. Thank you for the review, we value your feedback. In terms of room diagrams, we have a partnership with Visrez. They provide room diagramming software which we recently integrated with our proposal tool. I think this is exactly what you are looking for. I'll send you more information in a separate email.

Plug and Play

Jun 05, 2019
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ease of making an opportunity which can be merged into a proposal all in the same booking. This eliminates the back and forth we normally have to deal with when loading and documenting activities.

Cons: Function Space does not allow for 'second option' space blocking. With multiple manager and programs

Overall: I noticed that the system does exactly what you program it for. The limitations are based on the business needs of the client

Happy with system

Jun 05, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the simplicity of getting events booked in and adding the services they require. The "quick lists" that you can select from make it easy to enter information quickly. Very easy to learn and catch on to.

Cons: I wish cancelled events would still show up on the function diary - maybe under a separate line on that day so you can see the events that were booked.

User Friendly But Lacking on Reporting

Jun 12, 2019
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
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Pros: STS is very user friendly. Having some experience in Delphi, I was able to make the transition to STS easily.

Cons: Reporting at times can be inaccurate. Reports will randomly show no revenue for groups that have been entered with revenue. Also STS has yet to successfully integrate with our Operating System, though that is probably more the fault of the OS than STS.

Overall: STS makes tracking bookings and accounts very easy, and we are also able to use it as a tool for prospecting.

Awesome!

Jun 04, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Love the ease of access and how you can use it on our mobile devices! It also has lots of sales tools that really help us get our job done quickly and efficiently!

Cons: Love everything about it but am wondering if there's a way to get it set up to my Gmail account instead of it opening outlook.

Overall: It helps us stay organized! Love it

STS Comments

Jun 04, 2019
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: All functions are easy to use, templates are easy to understand and my mos is the proposal path function, is amazing!

Cons: That we cannot to insert a range dates in Fuction diary!

Overall: It is an amazing tool, because we can send shortly our proposals, soft to understand and use it, we are really happy to use this tool,,

STS Review

Jun 04, 2019
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: STS Cloud is our Proposal and Contracting System. It has ease of adding and updating Clients in the system. The Calendar makes it easy to keep track of what you have going on at your venue. From Meetings to Banquets to back of the house goings on, it is all on your Event Calendar. I also like the daily Dashboard. This gives you your week at a glance, making it easy to plan your weekly strategy.

Cons: The Function Diary is a little confusing. It seams like it would be easier to just have the Event Calendar. On the Proposal Path side, once your have a Proposal that is to become an event, it doesn't convert to a Contract in STS>

Overall: STS definitely helps with my overall organization and has made the Proposal side quick to draw up.

Getting to learn STS

Jun 12, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Its has many functions that are helpful for leads and holding contacts.

Cons: Limited with the interactive part. Not exactly user friendly. Sometimes it does take a while for the information to load.

Overall: Its ok. I have to spend more time training with the product to fully use all of its functions.

Easy process, knowledgeable team, good product

Jun 04, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: User friendly product, has all the features over some overpriced products in the market.

Cons: Nothing yet, still within first few months of use.

Overall: We utilize STS for managing our conference space, BEO's, invoicing, contracting, and communication with team.

User Friendly

Jun 12, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: It takes very little training to get a new employee to the point of being able to use the system for most needs.

Cons: It is sometimes confusing that the departure date still requires you to put in a number of rooms.

STS Review

Jun 05, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: easy to navigate, build bookings and make edits

Cons: adding event orders means I have to remerge all my event orders and that causes me to lose a lot of work everytime I do that.

I cannot export to word.

Overall: It has been great.

Good Product, Great Price

Jun 04, 2019
4/5
Overall

4 / 5
Ease of Use

2 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Really friendly price point for the product. Very intuitive ease of use.

Cons: The reporting functionality has some opportunity to improve. As well, interfacing functionality would be amazing.

STS Review

Jun 12, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The software has a lot of options for different ways to find things

Cons: It took me a while to find everything I needed

Overall: It has helped me keep better track of my clients needs

Review

Jun 12, 2019
4/5
Overall

2 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Easy to use and customize. Easy to view day of events

Cons: Too many clicks to change one item. Not easy to find events based on the person's name.

Needs Improvement

Jun 17, 2019
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
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Pros: The bcc feature for emails

Loading contacts with email addresses and the system being able to complete a lot of information if contact and company have a website

Cons: It does not speak with the other systems we use. For example, the final pickup numbers for a group has to be pulled from a different system

There is no option to save documents as a Word doc for editing

Still have not been able to use the electronic signature feature and each time we follow-up we get the same response that it's being worked on

Easy to use

Jun 04, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's user friendly and cloud connectivity are unmatched

Cons: Hard to edit templates unless admin rights are granted

Overall: Very good and useful

STS- Does the job

Jun 04, 2019
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: I think overall this site is pretty easy to navigate and user friendly.

Cons: I don't like that this software does not integrate with our PMS system, Opera. It creates twice the work in most cases and I find it to be a chore to use STS instead of it being something that makes my job easier as a sales software should.

Overall: I just dont find STS easy to integrate into my routine. It feels more like a chore and less like something that makes my job easier.

Vendor Response

by Sales&Catering.com on June 10, 2019

Thank you for the review, Rebecca. Opera interface is almost done. This will be an optional add-on shortly.

STS

Jun 04, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use software, multi user set up.

Cons: cost could have been better for multiple users

1st STS review

Jun 07, 2019
3/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: The ease of using it, I have working knowledge of Sales Pro and Delphi, I like STS best

Cons: The fact that when you have to check dates between GRC and Function Space it does not save the date if you have to go back and forth.

Overall: So far I love the system, not having too many glitches

Vendor Response

by Sales&Catering.com on June 10, 2019

Thank you for the review, Jenean. Preserving dates might be a good solution when navigating between the GRC and Function Diary. We'll take a closer look at adding this to the product.

feedback on STS

Jun 12, 2019
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: User friendly and templates are customizable .

Cons: There was no training provided so it was a challenge in the beginning to load the group data in the system.

Overall: STS is very user friendly and has many features that are customizable; however, there are a few features that are very important to our needs that were not available. There are certain standard reports (such as resume and excel format) that would nice to have available.

Good but not great

Jun 04, 2019
3/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Love how easy it is to use Not difficult for the average person to use.

Cons: The lack of options for reports and retrieving production data.

Overall: Overall, I think STS is very easy to use and makes making/altering reservation pretty simple. However, from a revenue point of view, it is extremely hard to capture data from this system. Reports that can be pulled from other systems are not available on this system.