# Page 3 | STS Cloud Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is STS Cloud the right Venue Management solution for you? Explore 125 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/175200/STS/reviews --- STS Cloud 4.4 (125) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of STS Cloud ## Showing most helpful reviews Showing 51-75 of 125 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JG JP G. GM Hospitality Used the software for: 2+ years ### "GM" June 19, 2019 5.0 Quick response. Great customer service Pros That it is mobile and the sales team can use it on the road. Cons I don’t t have anything. I enjoy the software Review Source TK Thomas K. Sales Manager Hospitality Used the software for: 1-2 years ### "STS" June 5, 2019 5.0 My experience with STS has been an exceptional experience. Pros This keeps my clients and a regular contact. Keeps me very organized and stores all of my conversations with the clients. I would recommend this program to any sales managers in any business. Cons I have nothing that I do not like about this software. Review Source MF Melanie F. Regional Sales Hospitality Used the software for: 1-2 years ### "Easy to Use - Keeps me on Track" June 4, 2019 5.0 Pros It's ease of use, with very little training I am able to record my calls, set follow up, generate revenue, etc....all in pretty much one place! Love it! I am so pleased that leads are emailed to me now! Thanks for fixing that for us! Cons Has been corrected! Leads (referenced above) Review Source JT Jann T. General Manager Hospitality Used the software for: 6-12 months ### "BWP" February 13, 2020 4.0 It took some time for us to understand exactly how and where to enter information so that the reports would come out properly and everyone could go online and look at the information, Pros Reporting aspect of the system, once we figured out how to get what we needed. Cons Learning all of the tricks to make it work for us Reason for choosing STS Cloud It appeared to fit our needs Review Source Response from STS Cloud April 16, 2020 Thank you for your feedback and we are happy to hear you have found the reporting tool useful for your operation. We are here to assist if you have any questions as well. GD Gaby D. Event Manager Hospitality Used the software for: 6-12 months ### "STS Review" February 11, 2020 4.0 Makes invoices and contracts look much more professional and uniform! Pros STS is very user friendly, and works great most of the time. Cons I wish there was a bit more customization available. Especially wish there was an option for hotel room rates to display on banquet check if needed. Review Source Response from STS Cloud April 16, 2020 Thank you for your feedback. Merge templates can be built to accommodate a variety of client needs, and we will reach out to review your venue templates and assist you with any needed updates. AT Adrielle T. Corp. Director of Group Sales Hospitality Used the software for: Less than 6 months ### "Easy to Use, Modern CRM for the 21st Century" February 6, 2020 5.0 So far I have really enjoyed using STS. I used Hotel SalesPro previously and I have some limited experience with Delphi and STS is far and away a better program than either of those. It is a very easy system to learn and use. Pros The software is intuitive and offers a lot of great functionality that is missing from older systems - like the ability to automatically log emails that are sent and attach them to the correct account. I also appreciate that there are a few different ways to navigate between different areas of the CRM, whether you use the search bar, the "rocket ship", or click on the accounts tab. Cons Certain things are difficult to find sometimes - like the contact name for a group. Also, changing the contact name on a group is a hassle. These are relatively minor annoyances, though. Review Source KM Kim M. Sales Director Hospitality Used the software for: 6-12 months ### "Great system to work with" June 4, 2019 5.0 Very satisfied with the product and the customer support Pros The support received is so refreshing! The team is available should we have any questions or wish to develop any changes or new reports. They respond quickly and have been extremely helpful in catering the system to meet our needs. Cons Banquet Orders are a bit of a challenge to update, works great for smaller properties Review Source LM Lauren M. Group/Catering Manager Hospitality Used the software for: Less than 6 months ### "STS Review" June 4, 2019 3.0 STS definitely helps with my overall organization and has made the Proposal side quick to draw up. Pros is our Proposal and Contracting System. It has ease of adding and updating Clients in the system. The Calendar makes it easy to keep track of what you have going on at your venue. From Meetings to Banquets to back of the house goings on, it is all on your Event Calendar. I also like the daily Dashboard. This gives you your week at a glance, making it easy to plan your weekly strategy. Cons The Function Diary is a little confusing. It seams like it would be easier to just have the Event Calendar. On the Proposal Path side, once your have a Proposal that is to become an event, it doesn't convert to a Contract in STS> Review Source VC Valerie C. Director of Sales Hospitality Used the software for: Less than 6 months ### "Great software!" February 21, 2020 5.0 It is definitely helping me keep organized; between electronic signature for contracts, the calendar, reminders, auto-attach emails, etc. Pros The thing I like most about this software is how easy it is to use. Once you play around in it you figure out the best way for your job/ organization to use it. Cons The thing I liked the least was not showing tentative bookings on the calendar. However this feature has recently been added. Reason for choosing STS Cloud Cost for STS is much lower. Sales Pro seemed a little antiquated. Review Source Response from STS Cloud April 16, 2020 Thank you for feedback and sharing your experience. We are glad the addition of the tentative groups to the event calendar feature helps you in the daily system use. We do recognize the importance of our client input and work to address improvements to benefit our users. AS Alison S. Catering Service Manager Hospitality Used the software for: Less than 6 months ### "STS Review" February 6, 2020 3.0 Overall it is a great option for smaller companies - I can see that it is growing and enhancing it's features. I hope to be able to utilize it to it's fullest potential. Pros I like that it is web based and that it runs rather quickly and efficiently. Cons There are many little things that I find to be not user friendly. Having come from a property that used Delphi.fdc I find that there a lot more features with that system than with this one. Example - hiding details from an Event Order, Copying Event Orders, Referencing Event Order Numbers, Merging Event Orders, Sorting Data, Searching Bookings - all much easier to do in Delphi.fdc Review Source LI Lauren I. Senior Catering Sales Manager Hospitality Used the software for: 6-12 months ### "STS- streamlined customer management system!" June 19, 2019 5.0 I have enjoyed working with STS- it is effective in managing our clients and systems for the hotel and catering. Pros Easy to use Effective with follow ups Works well to manage reports of revenue Keeps information organized for group events and bookings Cons Great tool to use for sales I would perhaps increase the amount of reports that you can run. Review Source TD Trev D. Director of Sales Hospitality Used the software for: Less than 6 months ### "STS Sales and Catering" February 12, 2020 4.0 The program is cloud based, so sales trips and remote working is easy. Pros Easy to use, great layout, love that its cloud based. Can work remotely if needed. Cons Software is very slow. Reporting is hit and miss. Would like to see increased speed and reliable reporting. I also use to for two hotels, and when I copy a booking it brings over the rooms from one hotel to the other on the back end, even to the screen is blank when I enter in my rooms. Reason for choosing STS Cloud N/A Review Source Response from STS Cloud April 16, 2020 Thank you for your feedback. Our programming team has addressed the comment noted about the copy function in a multiple hotel database. We appreciate your client input to make improvement for all users. MG Maria G. Sales Manager Hospitality Used the software for: Less than 6 months ### "STS Overview" February 11, 2020 3.0 Pros It is easy to navigate through and fairly user friendly. Proposal Path is a nice feature (provided the fields work the way they are met to work). Cons Activities are not associated with the booking, instead it is associated with the contact which makes it very difficult to put important information for a specific booking. You cannot search accounts by City, so makes it difficult to gather a list when doing sales calls in another city. When copying a booking it does not transfer all details, fields are left blank and have to reenter them. Review Source MR Mireya R. Groups coordinator Hospitality Used the software for: 6-12 months ### "BEO's " February 19, 2020 5.0 Pros Easy to learn and you can find everything very quick Cons There is no option to copy the same event with the complete information already filled in. Also when you want to save the changes in the PDF Beos there ir no option to select some of them and is one by one. Review Source VR Verified Reviewer Sales Manager Hospitality Used the software for: 6-12 months ### "STS is the BEST!" June 4, 2019 5.0 Pros What I love most about this software is that you can navigate through it with ease! It is very user friendly. Our team was nervous about switching, but I can honestly say that the switch was well worth it! Cons I do not have any negative comments about the software Review Source AA Ama A. Area Sales Coordinator Hospitality Used the software for: Less than 6 months ### "STS Review " June 12, 2019 5.0 Pros I like how efficient it is. It makes writing contracts and proposals very easy. Cons I don't like the fact that if I'm working on a proposal for one of my sales managers I can't create it under their name. I also don't like that fact that if you put a name in a wrong account , you can't transfer the contact into the correct account. Being that I work with two properties I would like to build an account or contact and be able to create it once and attach both properties to it, rather than creating it for each property. I feel if these changes were made it would make using the software a bit more easier. Review Source BW Brian W. Interim General Manager Hospitality Used the software for: 6-12 months ### "A Great Brand" June 5, 2019 5.0 Pros The functionality of the program is great having multiple spots for inputting different items and ways to solidify your clients have a contract they can completely understand. Cons Wish that you could have all rooms on the same contract to save paper. Review Source SS Shannon S. Director of Sales Hospitality Used the software for: 6-12 months ### "User Friendly" June 4, 2019 5.0 Pros It's very user friendly. Even people that are learning about catering and events for the first time can learn this program very easily. It's easy to navigate on your own or teach to someone else. Cons I wish that it talked to my PMS system. Review Source VM Vanessa M. Banquet Captain Food & Beverages Used the software for: 6-12 months ### "Software Review" February 6, 2020 5.0 Overall it is great software to use for my business type Pros I like that everything is so convenient and easy to access Cons I don't like that it doesn't let me edit on somethings. I have to get out of it and then go back to edit. Review Source Response from STS Cloud February 27, 2020 Thank you for the review, Vanessa. DT Darlene T. General Manager Hospitality Used the software for: Less than 6 months ### "New User" February 6, 2020 5.0 Wonderful. The staff and customer service is great! Pros The customer service was and is amazing. We had some start up bumps in the road just like anything else, STS worked very hard in fixing the issues. STS is very user friendly, I would recommend it over Delphi. Thank you, Cons I think the only thing I can say is maybe working out the kinks before hand. But overall very happy. Reason for choosing STS Cloud The functionality was very easy and it was very affordable. Review Source Response from STS Cloud April 16, 2020 Thank you, we appreciate your feedback and are always here to help you and your team! LG Laurie G. Area Director of Sales Hospitality Used the software for: 6-12 months ### "Best Customer Support Ever" June 19, 2019 5.0 Wonderful! they are the best at customer service and really are open to suggestions, ideas and generally just a great team. Pros Versatility of implementation of changes and ideas Cons No word option only PDF - for formatting it would be nice to have word Review Source KA Kayla A. Sales and Catering Administrative Assistant Hospitality Used the software for: Less than 6 months ### "Gets the Job Done" February 6, 2020 4.0 It has been a steep learning curve with several glitches, but the support we have received with any issues we come across has been very quick and helpful. Pros I like the cloud version and that it is web-based and accessible from anywhere. Cons I do not like that you can't have multiple windows open at once. When you are working on something and have a phone call inquiry for example, you must close what you are doing in order to open a new search area. We switched form an older STS Compass program and you were able to have many windows open at once within the program to multitask. Review Source AG Amber G. Sales Administrator Hospitality Used the software for: Less than 6 months ### "Whole Office loves STS" February 19, 2020 5.0 Pros STS has a simple, clean design that is very user-friendly. It's consistent and reliable, I don't ever "lose information" or have to wait for processing. It does exactly what it says it will do. Cons The search function. If you hit enter, the search doesn't work. You have to just type in the search words and wait, but muscle-memory has me hitting enter because that's how every other platform operates! It seems minor, but it's oddly counter-intuitive and I notice it a lot. Review Source Response from STS Cloud April 16, 2020 Thank you for your feedback - we appreciate our relationship with you a client partner. JS Jeremy S. Group Sales Coordinator Hospitality Used the software for: Less than 6 months ### "An amazing software" February 6, 2020 5.0 The STS support team has been amazing. If I ever have a question they are ready to answer. The backend side is great, if I need to modify anything I can do that from anywhere. I don't have to contact anyone to edit base settings for STS. Pros STS from the program to the cloud version has been amazing. The ease of access and the layout is by far the best system I have ever used. Cons The app is not as mobile friendly as I would like. It restricts some functions and will sometimes mess up the layout. I've found it's just better to run it on desktop mode on a phone. Review Source RB Rebecca B. director of sales Hospitality Used the software for: Less than 6 months ### "STS- Does the job" June 5, 2019 3.0 I just dont find STS easy to integrate into my routine. It feels more like a chore and less like something that makes my job easier. Pros I think overall this site is pretty easy to navigate and user friendly. Cons I don't like that this software does not integrate with our PMS system, Opera. It creates twice the work in most cases and I find it to be a chore to use STS instead of it being something that makes my job easier as a sales software should. Review Source Response from STS Cloud June 10, 2019 Thank you for the review, Rebecca. Opera interface is almost done. This will be an optional add-on shortly.