# Page 4 | STS Cloud Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is STS Cloud the right Venue Management solution for you? Explore 125 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/175200/STS/reviews --- STS Cloud 4.4 (125) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of STS Cloud ## Showing most helpful reviews Showing 76-100 of 125 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SF Steven F. Accounting Assistant Hospitality Used the software for: 6-12 months ### "Great Product" February 6, 2020 5.0 Pros Function ability Presentation is nice User Friendly Cons Changes to event orders reflect on event date not accounting date which makes balancing trick Review Source MF Mike F. Group Sales Manager Hospitality Used the software for: 6-12 months ### "A Great Presentation Tool" February 11, 2020 5.0 We were constantly having to email docs back and forth between the team and risking the possibility of someone working on an outdated file. This allows us immediate shared access to the same document. Pros Once it is set up with all the right media files it is easy to create and send proposals. It also gives me the ability to see when/how often proposals are accessed by potential clients. It is a much better presentation tool than simply utilizing PowerPoint or Word docs. Cons The photo sizing is more restrictive than I'd prefer. Review Source LL Leo L. Banquet Manager Hospitality Used the software for: Less than 6 months ### "STS" February 19, 2020 3.0 not at this time. Pros We received this software in July 2019, and is a learning experience. Unfortunately, I am not yet able to recommend this product while we are still trying to get familiarized with it. Cons There were more pages to go through as opposed to Fivestar. Review Source BW Barb W. Sales Manager Hospitality Used the software for: Less than 6 months ### "STS" February 20, 2020 4.0 Works well Easy to use Pros keeping track of communication with clients easier search Cons ...emails don't connect to contact only to account ... would like to be able to customize colors on calendar to allow for different stages of the sales process.... ex. tentative, confirmed, signed contract, method of payment, etc.... allows you to look at calendar and know exactly where you are in the process with each client ...more steps to set up events Reason for choosing STS Cloud ????? Review Source BE Brie E. Sales & Marketing Coordinator Hospitality Used the software for: Less than 6 months ### "STS for Hotel Management Team " June 4, 2019 5.0 We are still learning the ropes but the team has been great about answering all our questions, and coming up with creative solutions. Pros Love the organization and ease of being able to see what groups are scheduled in the calendar. Seeing the reports of group pickup is also useful to track pace and expected revenue. Cons There are no separate folders for uploading contracts. Having everything filed under activities can get cluttered- especially with mass correspondences. Review Source LE Lou E. DOSM Hospitality Used the software for: 6-12 months ### "STS is a great fit for hotel" February 18, 2020 5.0 RFP process, contracting, event management, group management. Pros Easy to use, intuitive and good value for the cost. Perfect fit for our small hotel. Our sales team enjoys the interface between the RFP tool and contract builder. Cons None that I can think of - we are very pleased. Review Source Response from STS Cloud April 16, 2020 Hi Lou. We appreciate the comments. Thank you! JS Jessica S. Sales Coordina Hospitality Used the software for: Less than 6 months ### "STS Review" February 11, 2020 5.0 So far very happy with the ease of use. Pros Ease of use. User friendly. Clean layout of accounts/booking. Able to attach files to booking easily. Cons Some reporting and file templates are a little tricky to format. Review Source MG Maria G. Sales & Marketing Manager Hospitality Used the software for: Less than 6 months ### "Review" February 6, 2020 5.0 It is easier for me to track my pipeline and groups that are on the books. But I still have to track volume contracts separately. Pros STS integrates with our PMS system and it's easy to use. Cons The integration with our PMS system is just for groups, not volume contracts. Also, formating documents is challenging because it is not to scale. Reason for choosing STS Cloud because of the interface with our PMS system. However, the integration is limited to just groups. Review Source CC Crystal C. Director of Sales Hospitality Used the software for: Less than 6 months ### "Review of STS and Proposal Path" June 6, 2019 4.0 Customer service is an A++ Pros The capability to propose, contract, and book! Cons I wish there was a matrix for room diagrams. This would make this software my one stop shop!!! Review Source Response from STS Cloud June 14, 2019 Crystal. Thank you for the review, we value your feedback. In terms of room diagrams, we have a partnership with Visrez. They provide room diagramming software which we recently integrated with our proposal tool. I think this is exactly what you are looking for. I'll send you more information in a separate email. JC Jenean C. sr sales manager Hospitality Used the software for: Less than 6 months ### "1st STS review" June 7, 2019 3.0 So far I love the system, not having too many glitches Pros The ease of using it, I have working knowledge of Sales Pro and Delphi, I like STS best Cons The fact that when you have to check dates between GRC and Function Space it does not save the date if you have to go back and forth. Review Source Response from STS Cloud June 10, 2019 Thank you for the review, Jenean. Preserving dates might be a good solution when navigating between the GRC and Function Diary. We'll take a closer look at adding this to the product. cH charles H. Sr Sales Manager Hospitality Used the software for: Less than 6 months ### "Plug and Play" June 5, 2019 4.0 I noticed that the system does exactly what you program it for. The limitations are based on the business needs of the client Pros The ease of making an opportunity which can be merged into a proposal all in the same booking. This eliminates the back and forth we normally have to deal with when loading and documenting activities. Cons Function Space does not allow for 'second option' space blocking. With multiple manager and programs Review Source TS Tiffany S. Area Director of Food and Beverage Food & Beverages Used the software for: Less than 6 months ### "Excellent and so user friendly!" February 16, 2020 5.0 Great! Wonderful support, on-boarding and ease of use! Pros The ease. It's so organized. Easy to use and has every tool you could think of! Cons I wish it would integrate with TOAST Point of Sale. Switched from [IBSRE Property Management Accounting](https://www.capterra.com/p/130561/IBS/) Company wide choice. Review Source PB Perry B. Assistant General Manager Hospitality Used the software for: 6-12 months ### "Used it a few times" February 12, 2020 4.0 I can't speak to any problems that I am solving with this software and that may be due to my novice use of it. I am able to track groups that we book into the hotel. Pros I don't need to get into this as much as my general manager but when I have, at times I have found it easy to work with. I am able to duplicate some groups that stay with us on a regular basis. Cons I was a little confused when I first got onto the website as I wasn't given much training. I had to figure things out for myself. I hope I am doing everything ok. Switched from [SalesPro CRM](https://www.capterra.com/p/162120/SalesPro-CRM/) Our corporate office changed to this program. Review Source CW Cam W. sales executive Hospitality Used the software for: Less than 6 months ### "STS Survey" February 6, 2020 5.0 STS helps with tracking events and reports. Pros When adding in services, the time and quantity remains for simplicity. Cons Having to remember to save after every input. Review Source AL Amber L. Sales Manager Hospitality Used the software for: Less than 6 months ### "Happy with system" June 5, 2019 5.0 Pros I like the simplicity of getting events booked in and adding the services they require. The "quick lists" that you can select from make it easy to enter information quickly. Very easy to learn and catch on to. Cons I wish cancelled events would still show up on the function diary - maybe under a separate line on that day so you can see the events that were booked. Review Source PW Paul W. Owner Hospitality Used the software for: 1-2 years ### "Gundersen Feedback" June 19, 2019 5.0 Good for on site and remote sellers - keep them on track Pros Ease of use and web based solution to help organize a small team and can handle remote users who are contractors for selling with the hotel Cons We are happy overall with the system .... Reason for choosing STS Cloud Price for program Review Source NM Nichole M. Director of Sales Hospitality Used the software for: Less than 6 months ### "Great system for hotels " June 19, 2019 4.0 Pros STS is user friendly and I like how it is linked to the proposal path Cons I dislike we can not remove the catering portion of the program and my hotel does not have any meeting space or dinning space. Review Source Response from STS Cloud June 27, 2019 Nichole. Thank you for your review of STS Cloud. We appreciate your comments. We'll look into customizing the system for rooms only properties with no meeting space or catering. Great suggestion! CD Courtney D. Business Travel Sales Manager Hospitality Used the software for: Less than 6 months ### "Good but not great" June 4, 2019 3.0 Overall, I think STS is very easy to use and makes making/altering reservation pretty simple. However, from a revenue point of view, it is extremely hard to capture data from this system. Reports that can be pulled from other systems are not available on this system. Pros Love how easy it is to use Not difficult for the average person to use. Cons The lack of options for reports and retrieving production data. Review Source MR Madison R. Catering Coordinator Hospitality Used the software for: Less than 6 months ### "STS Review " February 12, 2020 4.0 Pros Easy training and was able to pick up quickly on this software Cons All info from previous software was not transferred or transferred correctly Review Source DL Debbie L. Sales Manager Hospitality Used the software for: Less than 6 months ### "So easy to work on and great people " February 11, 2020 5.0 Love \[SENSITIVE CONTENT HIDDEN\] he answered all my crazy questions in the beginning. It is a great team! Pros So easy to load I information, they help you get documents loaded incl contract and you can create your own proposal. Cons Only one glitch which was fixed quickly. I do not have much or any negatives Reason for choosing STS Cloud Easy to use I can make most changes just so easy Review Source AS Alexis S. Events Manager Hospitality Used the software for: Less than 6 months ### "STS" February 11, 2020 4.0 Pros User friendly. The program itself is simple to use. Cons When you make edits (modify) your BEO, and then update something in the event such as the number of people, when you Re-Merge, you lose all the edits. Wish there was a way to input the new changes without losing the modifications that were made. Review Source RB Rebecca B. Director of Sales Hospitality Used the software for: Less than 6 months ### "Awesome!" June 4, 2019 5.0 It helps us stay organized! Love it Pros Love the ease of access and how you can use it on our mobile devices! It also has lots of sales tools that really help us get our job done quickly and efficiently! Cons Love everything about it but am wondering if there's a way to get it set up to my Gmail account instead of it opening outlook. Review Source AD Ana D. Conference Service Manager Hospitality Used the software for: Less than 6 months ### "STS Review" June 4, 2019 3.0 It does not work with the level of events we currently do at our hotel. Pros The fact that it kept us from manually creating banquet event orders and keeping a manual function diary. Came in handy when we needed a software. Cons The fact that if I make a change on a banquet event order I have to start the whole thing over from scratch. Review Source HA Heather A. Sales Manager Hospitality Used the software for: Less than 6 months ### "New User Review" February 18, 2020 4.0 Pros STS is a fantastic tool to keep up with your leads, bookings and accounts. Fairly easy to use and excellent tracking. Cons A little confusing in functionality with proposal path. Review Source Response from STS Cloud April 16, 2020 Thank you for your feedback! Our team will be in touch to review the ProposalPath connection with STS Cloud to assure you have maximum of the capabilities MM Manuel M. International Group Sales Manager Hospitality Used the software for: Less than 6 months ### "STS Comments" June 4, 2019 4.0 It is an amazing tool, because we can send shortly our proposals, soft to understand and use it, we are really happy to use this tool,, Pros All functions are easy to use, templates are easy to understand and my mos is the proposal path function, is amazing! Cons That we cannot to insert a range dates in Fuction diary! Review Source