SurveyMonkey

SurveyMonkey Engage


4.5 / 5
17 reviews

Who Uses This Software?

HR and People teams who want to measure and analyze employee engagement to create and retain happy, healthy, effective employees.


Average Ratings

17 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • SurveyMonkey
  • engage.surveymonkey.com/
  • United States

About SurveyMonkey Engage

SurveyMonkey Engage is a purpose-built solution to help HR holistically understand and improve employee engagement. Pre-built surveys and automated deployments help remove the burden of engagement program administration. Rooted in social science, SurveyMonkey Engage takes a whole-person approach to understanding your employees relationship with the workplace. Decrease employee turnover and savor the bump in your bottom line. Start your free trial or demo today!


SurveyMonkey Engage Features

  • Cultural Alignment
  • Employee Alignment
  • Employee Awards
  • Employee Guides
  • Feedback Management
  • Goal Management
  • Health & Wellness Programs
  • Performance Management
  • Rewards Program
  • Social Recognition
  • Surveys

SurveyMonkey Engage Reviews Recently Reviewed!


Healthcare Management Review

Feb 14, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The software is very easy to user at all skill levels and provides visual information on how users are assessing the questions. When set up properly, it is easy to create custom groups. The confidentiality structure was a selling point for us to provide the confidence to the employees the company can not see their answers.

Cons: The only opportunity for improvement I have at the moment is I would like to be able to take the questions that are already being asked and restructure them to create custom job factors. For example: there are questions about communication and trust spanning several of the standard job factors. I think it would be valuable to be able to take those questions and have new job factors.

Overall: Overall, the experience has been great after the first 6 months of use. I do foresee upcoming hurdles including the monthly survey's don't become overly repetitive but I think that is on the company to keep the energy.

An innovative approach to measuring employee engagement

Feb 14, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Enables all employees to track their own engagement strengths and opportunities. It provides individuals, managers and HR with instant access to engagement trends and allows users to focus on the things that matter right now.

Cons: I'd like to see capability for HR and authorised managers to build customised presentation decks directly from the application.

Overall: We are now able to measure the engagement with a far more flexible approach. Employees and managers are now empowered with information to have more meaningful discussions and take actions more quickly.

The people at SurveyMonkey Engage are highly customer focussed, listen to what we have to say and find ways to improve.

A great help to team engagement!

Feb 28, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Engage is a great simple tool to use both for HR administrators but also for the team as a whole. The usual side of the software gives a clean and simple feel while the content gives rather in-depth results about the engagement of the business.

The confidentiality of engage gives our team confidence in being able to speak out if they need to, we have had some greats comments from the feedback tool that is helping to improve our business.

Cons: The only thing I would change is some of the wording of questions, some questions can be very open leaving it to the users perception.

Overall: Very good - from the initial meeting through to the ongoing customer care even though I'm the other side off the world!, very impressed, thank you.

First time engagement survey for our organization

Feb 20, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I like that the questions are set up for you and all you have to do is set the calendar. It has been very nice to have quantitative results in real time as a survey is open.

Cons: When I was in the sales process, it was stated that there would be an automatic roll up the next level leader if someone didn't have enough responses to provide confidential reports. This was not the case. I understand that I can build out a report with next line level manager which is helpful to know now. I was anticipating a more robust data splice already built in.

Overall: Before SurveyMonkey Engage, we did not have quantitative results to identify areas where improvement was needed and then to track if improvement was indeed occurring. With this product, we are able to pin point by location, title, manager, tenure, etc. where there are areas for concern and to learn where we excel. It's a great tool for the price!

SurveyMonkey Engage Review

Feb 25, 2019
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: 1. Guarantees anonimity.

2. Easy to use, user friendly.

3. High quality interface.

4. Results show very nicely and detailed.

5. The fact that you can communicate with staff on their comments is good.

Cons: 1. It generates no report.

2. It does not provide tailor-made solutions for addressing findings of surveys completed.

3. It does not have in-chat platform to engage support service.

Overall: Only started last month, yet to see any benefits.

HR Director

Feb 27, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use on employee side. It really only took 45 seconds to answer the questions.

Cons: Reports that can be tailor with ease for my organizations and the graphics downloadable.

Creating Transparency

Feb 24, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I love that employees are able to their own scores in relation to the organization. It's a self check for everyone to ensure there is active engagement.

Cons: I don't think there is anything I like least. It is really easy to use, convenient, and does all the work for you.

Overall: We started using it around the time we were making some fairly big organizational changes. We wanted to see how the changes would impact the organization and this allowed for that as well as consistent check ins so that staff can see where their own engagement is in relation to the organization as a whole.

Survey Monkey Engage

Feb 27, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use, short surveys and up to date engagement scores

Cons: The surveys come out monthly, which sounds good, but when trying to make changes, it feels like rapid fire.

Overall: It had been 5 years since or company did an engagement survey and then nothing was done with it. We were able to quickly implement, take action and communicate more effectively than we would have been able to with other surveys, who would take weeks or months to get results. With Survey Monkey, your results are received instantly.

Easy Peasy

Feb 21, 2019
3/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I really like the simplistic design and processing of the core survey. It allowed me to share with our executive team in a very easy and understandable way. Another feature I like is the analytics and feedback functions. Its almost like Survey Monkey has removed any complexity whatsoever. I really appreciate that.

Cons: Some of our staff have company email addresses and personal email addresses on file. Initially, we wanted to be able to send the survey link to both but I don't think it had the capability to use more than one.

Overall: Like any engagement survey, we want to check the pulse of our employees. We looked at others on the market including AON Hewitt which we found over priced with only a few more analytical features and graphs etc. SM -Engage gave us what we needed and wanted.

Great product

Feb 25, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Ease of set up and use for both administrator, managers and staff. Transparency of results for everyone is a terrific selling point.

Cons: Reporting and data manipulation still needs some work, but they are working on it.

Overall: If you need an engagement software that is easy and effective, you can't go wrong with this product

MPI Ghana Review

Feb 14, 2019
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: Easy of use and simplistic questions?

Good explanation on reasoning behind the questions and how they are categorized.

Cons: No Print functions

No data dump functions to Excel or CSV

A lot of explanations about the questions and what they measure, but nothing on the next steps or actions

Overall: To improve Staff engagement

To improve Staff job satisfaction

Only just done 1 survey, need to see how it goes over 6 months and how we have been able to address issues identified and put together plans to improve the results.

To early to see any significant results

Good product other than no reporting

Feb 27, 2019
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: What is captured is good and the ease of the software is nice.

Cons: The reporting options are a necessity and are not yet a part of the offering.

Super easy platform and quick actionable results!

Feb 14, 2019
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: It is easy to get started with the platform right away. Data is presented in an easy to read format. Employees can immediately engage with the tool with no instruction or hand-holding.

Cons: Sorting data into more buckets than the default options would be helpful, as well as the ability to filter feedback by date.

Overall: This has been a great tool for our small business and is allowing us to effectively gain timely insights and implement measurable initiatives to respond to employee feedback.

Great Product!

Feb 21, 2019
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use

Obtain real-time results

Great science behind results

Cons: Not knowing how to access full functionality

Overall: The product is fantastic and we obtain real-time results which has a very positive impact on our business. The only issue that has been a challenge is figuring out how to gain full functionality as representatives are slow to respond. I feel like I was provided a 'guide' or user manual but no one has really taken the time to go through all of the resources available in the portal.

ClearCaptions

Feb 27, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Very easy to use. The data upload process was very simple. Easy to read the results.

Cons: You can't run reports from it. I was told to screen shot the feedback questions and overall reports. I'd like to be able to download the information.

Overall: Very good. The support team was great. We had an issue with the birthdates being incorrect and it was fixed before we launched.

SM Engage Review

Feb 27, 2019
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Simple to use, easy for employees to understand

Cons: No customization features (questions), limited in access for managers (all or nothing)

Overall: Overall, we are pleased with SM Engage! Our support rep has been very responsive and helpful, and employees have had minimal, if any, issues.

User friendly!

Feb 18, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I like the ease of use and how helpful the representative was when I set everything up.

Cons: I would have liked to have been able to customize the questions being asked.