# ResponsiBid Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is ResponsiBid the right Quoting solution for you? Explore 40 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/175241/ResponsiBid/reviews

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ResponsiBid

4.8 (40)

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Last updated March 13th, 2026

# Reviews of ResponsiBid

Ease of use

4.5

Customer Service

4.8

## Pros and Cons in Reviews

RA

Robert A

PresidentTransportation/Trucking/Railroad, 11 - 50 employeesUsed the software for: More than 2 years.

“Saves us from driving out for estimates and gains us the contact info to follow up however we like with a potential customer. If the estimate is approved, the customer can schedule anytime they want. If they abandon, we can follow up in minutes to secure the sale. “

April 17, 2023

KK

Kyle K

OwnerConsumer Services, 2 - 10 employeesUsed the software for: More than 2 years.

“Our job is to deliver high quality work and a very enjoyable customer experience from start to finish. When your reputation glows, ResponsiBid will do the leg work of estimating, selling, up-selling, and even scheduling (\*if you opt for that extra), not to mention the partner services like NiceJob, Send Jim, Jills Office, etc., plus the multiple CRM integration options.“

December 19, 2020

## Showing most helpful reviews

Showing 1-25 of 40 Reviews

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Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

MICHAEL P.  
Owner/Partner  
Facilities Services  
Used the software for: 2+ years

### "The Service Business Salesperson/Estimator that works at midnight while you're giving birth"

May 18, 2019

5.0

It frees up time from the estimating/follow up process so that other business tasks can be taken care. It's like fully delegating your sales process to a 24/7 salesperson who is always up, always online, and never forgets to follow up.

Pros

True story! Using AI technology and a simple web interface that lives on our company website, Responsibid regularly onboards new clients, introduces them to our company, offers them an array of services, allows them to input the relevant job parameters and then gives them service options to fit their needs. Then, based on the prospect's selection(s), it calculates the job time and efficiently offers them openings on our job calendar that make sense based on job duration, crew capability, and drving efficiency. Once the client selects the best appointment time for them, it collects a deposit to lock the job on the schedule. And, if a prospect is still on the fence, it will intelligently follow up with them using personalized emails and text messages until they give a definitive response. Recently, it did all of this while I was acting as the birthing partner for my wife at midnight.

Cons

It is hard to implement fully. There is so much AI involved that in order to get it to work for your company, you must take the time to fully systemize your pricing systems and then translate that to the platform. You will also need to understand your KPI's to make sure that it's scheduling features are efficient for your company. Thankfully, they have in house coaching and onboarding support to hold your hand through the processs.

Review Source

Response from Symphosize

May 21, 2019

Thanks Michael! That's really useful. We're so glad it's working for you!

ER

Erik R.  
Owner operator  
Construction  
Used the software for: 6-12 months

### "Fantastic estimator"

April 21, 2019

5.0

Nothing short of perfection, ok maybe a little bit short. So let's talk about what tasks it can save: 1. You never have to think about following up on a quote again. RB does it for you. You just build how you want it too engage with clients and it sends emails in your behalf, it sends emails to you when you need to call to follow up, and it can even send a postcard through send Jim integration. This saves lots of time, probably hours per month, not to mention the supberb organization and the relief of knowing non of your bids slip through the cracks 2. For each service you can offer a bronze silver gold level of service style of packaging/ presenting. The way it presents it is pretty slick. This is totally different than your typical PDF sheet quote every other estimating software provides. This was the answer to our problem. With RB this is easy, and you can add many videos to your proposals to show what you get in each package. Not only did it make our life easier, but when you start giving customers options the quote acceptance rate goes up. You start leaving less on the table as some buyers prefer the highest level of service you offer and you also retain more budget minded people who want only the bare bones package who might otherwise use a competitor. Our average ticket price has easily doubled since we started rb. Not to mention you can embed this software on your website so visitors can can a price instantly.

Pros

Follow up builder: ability to automatically follow up with all customers in all phases of the job cycle via email, phone, or post card. Website estimator: when potential clients come to your site they can get an instant estimate by inputting their own job data. You can show videos of how to self bid Videos within website estimator and package presenter. When she customer gets a bid you can have multiple package, you can have a video explaining what you get in each package. Innov

Cons

Only seemless integration is with jobber at the moment. Which means if you want a job scheduling and invoicing app that Responsibid syncs it's bids with - it must be jobber if you want everything to work seamlessly. Service monster and customer factor also have integrations but have gaps from what I understand. They are working on upgrading their system to integrate with any app so stay tuned! Since we have every job go through rb because the follow up builder is so good, they should have built in better repeat job options. Also, if a client has more than one property, you must find a work around at this time. That said they are working on these upgrades to my understanding.

Review Source

Response from Symphosize

April 25, 2019

Thanks Erik! I'm glad it's working for you, and even more excited that with your constructive feedback, our next update should be a very pleasant surprise!

VR

Verified Reviewer  
Marketing Consultant  
Marketing and Advertising  
Used the software for: I used a free trial

### "Responsibid promotes spam "

August 9, 2020

1.0

Pros

Nothing. I cannot recommend this company at all.

Cons

My client is a small window washing company in Allentown, PA area. His competition, Fish Window Cleaners has been using Responsibid to Spam (for many months) my client with messages trying to buy his company. Shame on Fish and on Responsibid for enabling such unsolicited mail and what could be construed as repetitive intimidation through email. Unsolicited commercial emails of this type are why I can not recommend Responsibid.

Review Source

Response from Symphosize

August 14, 2020

Hi there. We would be happy to help you with your issue if you would let us know who you are or contact us at (707) 968-7764

TH

Todd H.  
customer service  
Construction  
Used the software for: 2+ years

### "Best Move"

January 6, 2022

5.0

FabBest thing I ever did in business! Ours is a small company, Responsibid is like adding someone to the payroll without hiring anyone. It employs potential customers to enter all relevant contact and property information and gives them an instant quote on the spot. From there they can choose from various service packages, accept their quote and even schedule online. What could be better than that? Great support every step of the way, very good trustworthy folks. It is a must have for small service companies.

Pros

Best thing I ever did in business! Ours is a small company, Responsibid is like adding someone to the payroll without hiring anyone. It employs potential customers to enter all relevant contact and property information and gives them an instant quote on the spot. From there they can choose from various service packages, accept their quote and even schedule online. What could be better than that? Great support every step of the way, very good trustworthy folks. It is a must have for small service companies.

Cons

Set up Best thing I ever did in business! Ours is a small company, Responsibid is like adding someone to the payroll without hiring anyone. It employs potential customers to enter all relevant contact and property information and gives them an instant quote on the spot. From there they can choose from various service packages, accept their quote and even schedule online. What could be better than that? Great support every step of the way, very good trustworthy folks. It is a must have for small service companies.

Review Source

Response from Symphosize

January 10, 2022

Thanks so much Todd for sharing this experience! We love helping however we can!

Bobby W.  
President and CEO  
  
Used the software for: 6-12 months

### "This software makes me money when I am asleep. It's also invaluable for customer followup."

April 27, 2018

5.0

I dont know what else I could say about Responsibid that I already havent. My only regret is that I waited so long to get it. It's helped me scale my business. It's the equivalent of hiring an office assistant for all followup as well as all of the quoting features that it provides. It's a no brainer for a small service business owner.

Pros

The most valuable part of responsibid for my business is the followup features. Not only does it follow up with all of my prospects to help close jobs but I also use it to follow up with my existing customers throughout the year to keep retention high as well as my profits. I own a small service business and responsibid was INVALUABLE to me when my inbound lead's started to significantly increase while I was still working in the field every day. It allowed me to effectively provide quotes without visiting all job sites and close them over the phone or via email saving me 20 plus hours a month (conservatively). The followup feature that I've already mentioned is another BIG time saver as it insures that every opportunity will be followed up with as many times as I choose regardless of how busy I get or what I may personally forget to do. RB never forgets to follow up.

Cons

No major gripes but the reporting features could use some improvement. This is the reason for the 4 stars instead of 5 in the "Features & Functionality' section. Reports for closing rate, lead source are perfect. Reports for revenue tracking could be a little better but in fairness this is more of a function for your CRM than your quoting tool.

Review Source

Response from Symphosize

May 3, 2018

Thanks for the review Bobby! We're here to help and actively working on a few tweaks to making the reporting work even better with your connected CRM!

GS

Gary S.  
Service Mgr  
Consumer Services  
Used the software for: 2+ years

### "Outstanding Service"

January 10, 2023

5.0

When all the starts line up (internet SEO website, marketing) this tool is hard to beat.Customers love the quick quotes and ease of responding. I like the ease of use and the ability to provide multiple customer options at one time. And MOST importantly is thecustomer service for me. I am not techie type person and These folks make me feel less stupid and get my issues resolved quickly. Curt's team is the BEST!!

Pros

The support staff. Question gets answered in a reasonable time frame.

Cons

Kinda Complicated to set up. The variables can take some time to get set right.

Reason for choosing ResponsiBid

more functionality with ease of use at a better price.

Review Source

Response from Symphosize

January 11, 2023

Thanks Gary! We love working with you too! This is a very thoughtful review and we appreciate you taking the time.

MB

Micah B.  
Operator  
Consumer Services  
Used the software for: 1-2 years

### "Excellent Bidding Software for Cleaning Companies"

April 16, 2019

5.0

Great customer service coupled with an exceptional product has given my business a boost that’s hard to calculate - well worth the investment of time and money.

Pros

Customer service is practically flawless - not to mention extremely helpful and encouraging. The automation and customization this software brings is amazing. Bidding is stressful but after investing over 60 hours of time into this software (which is an extension of my business) I now have most of 'my bases covered' when I bid jobs. Video Estimates are a sure way to boost one's chances of winning a job. Video's can be added to each services.

Cons

Would like a mobile app (but their mobile web browsing does work great). Also, would like their calendar to accept SquarePay (only offers PayPal).

Review Source

Response from Symphosize

April 18, 2019

Thanks for the detailed review, Micah! This is a great report on how ResponsiBid can work for a company who is ready to take their sales game to the next level. Your investment into your business is a really great illustration of what is possible!

Royce A.  
Owner  
Consumer Services  
Used the software for: 1-2 years

### "Responsibid Changed Our Business!"

November 15, 2019

5.0

Pros

implementing Responsibid was a game changer! Not only does it present your customers with clear and accurate proposals, the software becomes your #1 sales person - following up with the customer and closing the sale.

Cons

It would be great if each user had their own customized version that automatically fills in proposals with that users name. This can be done manually today.

Review Source

Response from Symphosize

November 18, 2019

Thanks Royce! We're working hard to make your wish possible too!

jB

jeff B.  
President  
Environmental Services  
Used the software for: 2+ years

### "ResponsiBid Doubled My Business!!"

May 3, 2019

5.0

Exceptional

Pros

Allowing you to get business literally while you asleep is amazing! We awake each day with booked jobs or inquires about our services. It has added professionalism to our small company that this type of services only large companies has access to. The customer email follow-up has proven to add jobs up to 60 -120 days after initial ResponsiBid contact not to mention the future customers through the all coveted emails the prospects provide. This product is simply the best decision we made more that 4 years ago!!

Cons

The is no "Cons" about this services - I just I found them sooner

Review Source

Response from Symphosize

May 6, 2019

Jeff this is fantastic! Thank you so much for the excellent review!

AD

Angelo D.  
Owner  
Consumer Services  
Used the software for: 2+ years

### "Best support software ever!"

May 1, 2019

5.0

Great tool that enables me to run and grow my company. Thank you

Pros

Ease of use and fully functional. At first it took me over a year to decide. Not on the value of the software but when we would be ready to implement it. When we did we saw of 40% increase in business. Thank you

Cons

Wish it had a stand alone service scheduler without estimate if people just want to schedule

Review Source

Response from Symphosize

June 20, 2019

Thanks so much Angelo! We are excited for what you have been able to accomplish in your company with ResponsiBid and we can't wait to see what the future brings! We're so glad you took the implementation steps!

CL

Chris L.  
Owner  
Individual & Family Services  
Used the software for: 1-2 years

### "Phenomenal"

February 27, 2021

5.0

Once again... Responsibid pays for itself over and over again! At first I thought it might be too expensive, but over and over again, customers pay more when scheduling themselves. Our average ticket prices have increased drastically ever since we started using them. Customer Service is by far some of the best out there.

Pros

Value, price, customer service, everything is great.

Cons

Nothing, everything is great, I really can’t think of anything negative to say

Review Source

Response from Symphosize

March 2, 2021

Thanks so much for this review, Chris! We are honored to serve you!

AD

Austin D.  
Manager  
Facilities Services  
Used the software for: 6-12 months

### "Great Time Saver"

September 19, 2022

5.0

Pros

Saves me time, very well engineered, great training

Cons

Sometimes get railroaded into using certain formats that would be nice to have optionality on

Review Source

Response from Symphosize

September 23, 2022

Thanks so much for the review, Austin! We are excited to make things even simpler for you in the future!

CM

Christian M.  
Owner  
  
Used the software for: Less than 6 months

### "Customer service oriented tech company. Love it!"

April 27, 2018

5.0

Time saver

Pros

Will be able to weed out clients that are not a correct fit for us. Help simplify estimating, possibly add services we do not currently offer

Cons

Like anything it will take time to set up correctly. This is no fault of the company as they offer support which we also signed up for.

Review Source

Response from Symphosize

May 3, 2018

Thanks Christian! We are excited to be partners in your success and helping you to get the best automation possible. It's also been fun to work with you to design the painting modules to work for you.

GJ

Glen J.  
Owner  
Environmental Services  
Used the software for: Less than 6 months

### "Owner"

August 7, 2019

5.0

Follups

Pros

I love what the software offers and the follow up system.

Cons

I wish it had a review follow up system that shut off when the review was left. The address input needs to autopopulate into Google for a more precise system. There needs to be a user friendly app. Needs to link with Google calender through TCF.

Review Source

Response from Symphosize

August 8, 2019

Thanks for the awesome feedback and review, Glen. We should talk because some of the things you requested are already possible on ResponsiBid :) but we're working on the rest!

KK

Kyle K.  
Owner  
Consumer Services  
Used the software for: 2+ years

### "Best Sales Software. Period."

December 19, 2020

5.0

I have ZERO regrets for signing up with Responsibid. (Customer since January, 2018) If you're thinking about it, just do it!

Pros

Such a great product with great customer service! We have new customers getting services priced, selecting services, signing to approve services (along with our specific disclaimers- important!!), and giving date options that work for them... In The Middle Of The Night! This is online shopping for the service industry at it's finest! Yes, you will have customers that have no idea how to correctly categorize and tally the specific variables of their project and sign up for a service package that is 100% priced wrong. But... I have found, over and over, that people are more reasonable than you think. And it will be obvious when pricing for a project on a 5,000 sq ft, 3 story house comes back at $195 for your "Ultimate Such-and-Such" package... yeah, something ain't right. But you can fix it, and be thankful for ALL the other leads and jobs you received and booked with little to no effort of your own. Our job is to deliver high quality work and a very enjoyable customer experience from start to finish. When your reputation glows, ResponsiBid will do the leg work of estimating, selling, up-selling, and even scheduling (\*if you opt for that extra), not to mention the partner services like NiceJob, Send Jim, Jills Office, etc., plus the multiple CRM integration options.

Cons

Make no mistake, you will need to put in the work to tailor the product to your specific business- do the work! And ask for help. Once you get it set up you will sell so much work with so little effort.

Reason for choosing ResponsiBid

n/a

Review Source

Response from Symphosize

December 24, 2020

Thanks Kyle! That is a thorough review and we are so excited for your success!

IB

Ian B.  
owner  
Business Supplies and Equipment  
Used the software for: 2+ years

### "Top Home Service Software."

July 24, 2023

5.0

The experience with RespondiBid is amazing, and the team is on top of caring for your success and growth. And will help your sales process improve and grow with you as a company.

Pros

ResponsiBid helps impower your home service company to provide streamlined quotes that help you sell higher priced jobs and helps you manage your follow up processes.

Cons

What RespondiBid does well it does very well and that is what you look for in a software.

Review Source

Response from Symphosize

July 27, 2023

Thanks so much for this review! We are so thankful to be part of your success!

RA

Robert A.  
President  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Just Buy It"

April 17, 2023

5.0

Love the company, the support, and the product.

Pros

Saves us from driving out for estimates and gains us the contact info to follow up however we like with a potential customer. If the estimate is approved, the customer can schedule anytime they want. If they abandon, we can follow up in minutes to secure the sale.

Cons

Setup takes a little time but once configured it is true autopilot!

Review Source

Response from Symphosize

April 18, 2023

Thanks so much for the great review! We are thrilled to hear of your results!

RA

Robin A.  
Owner  
Facilities Services  
Used the software for: 2+ years

### "This is the most important piece of software in our business"

January 25, 2022

5.0

Responsibid is fantastic. The support is amazing and they really care about us, their customer.

Pros

We have Responsibid linked to our website. Customers can get a quote directly from our website, or it is easy for sales or operations to provide a quote to anyone. Our average tickets has gone up about $100 since we started using it (from $200 to $300) in August 2019.

Cons

I wish we could merge duplicates and assign salespeople per quote.

Reason for choosing ResponsiBid

Word of mouth

Review Source

Response from Symphosize

January 28, 2022

Thanks Robin! We'll have the team reach out to show you how to merge duplicates. It's really cool!

HR

Haley R.  
Sales and Marketing Manager  
Consumer Services  
Used the software for: Less than 6 months

### "Powerful tool for sales"

April 17, 2019

5.0

My experience with ResponsiBid has been phenomenal so far! Set up was fairly easy once I got the hang of it. I was easily able to set up a 1 on 1 with representative before I published the form live on our website. He took the time to make sure my form and packages correctly totaled. Once the code was enabled on our website we had a few issues (none of which were related to the ResponsiBid code). Even though he didn't have to,representative took his time to help me sort out the issues so that our form worked properly on all formats and devices. Being in the service industry, my job is to sell a service that gives my clients their time back. This is exactly what ResponsiBid has given me, my time. I am able to provide estimates to more prospects, schedule more clients, and follow-up to everyone, using the automation tool of ResponsiBid. And can I mention the higher closing rate? One of my favorite things? The integration with my CRM! When each bid comes in, client information is automatically transferred over for me. Happy tears! Added bonus, it was a breeze to train my office staff how to use the program. It is so wonderful to work with such a powerful program and it's even better to have such great support from the ResponsiBid Staff.

Pros

Automation, automation, automation! Integration with my CRM.

Cons

I really haven't found much that I don't like about the system. The only thing, and really the only thing would be that when a customer gets a bid online and comes back to get another bid, it will create two separate client files in my CRM. So then I have to go in and delete one file so that my closing rate is a true number.

Review Source

Response from Symphosize

April 18, 2019

Haley, this is so great to see! When we see this level of success it makes us get happy tears too! We are proud to be your partner in success :)

MF

Matthew F.  
Owner  
Consumer Services  
Used the software for: 2+ years

### "Solid Product"

August 30, 2021

5.0

Pros

The estimating is excellent and it interfaces with Customer Factor perfect.

Cons

I have found it difficult to learn how to use.

Reason for choosing ResponsiBid

At the time it was the only estimator that I knew of.

Review Source

Response from Symphosize

September 6, 2021

Hi Matthew! Thanks for the review! We are always looking for opportunities to help if you want to chat into us a way we can be of assistance! Our success is built upon your success, so never hesitate to let us know how we can make things better.

RA

Royce A.  
CEO  
Facilities Services  
Used the software for: 2+ years

### "A game changer for our cleaning business"

June 14, 2020

4.0

We quote all of our jobs through Responsibid , even those where the customer falls in. It’s worth it to be able to offer consistent And accurate pricing and great follow up.

Pros

Responsibid has changed the way we do business! From the way we package our services, how. Us timers are able to get online quotes and book their own jobs, to how we follow up with prospects - Responsibid has made everything we do - better.

Cons

The software interacts with many parts of your business, so set up does take some time. It is not overly complicated but if you are still eye balling how you price jobs, you will have to solve that puzzle before you can implement an online quoting system.

Review Source

Response from Symphosize

June 19, 2020

Thanks Royce! We appreciate your review very much!! You've done great things in your company and we're proud to be one of your trusted softwares!

AM

Ashley M.  
Owner  
Consumer Services  
Used the software for: 6-12 months

### "Highly recommend "

January 16, 2024

5.0

Pros

Changing to RB completely streamlined our quoting and increased our sales. The bundles are a game changer!

Cons

I would’ve given 5 star across the board if there was an auto save feature while creating a bid- I have lost bids too many times to count at critical times

Review Source

GS

George S.  
Owner  
Consumer Services  
Used the software for: 2+ years

### "Noble Window Cleaning and Responsibid"

April 25, 2019

5.0

Cant say enough about the reduced time to benefit. Your customers essentially do the bids for you which frees up time to be spent selling, managing, marketing and focusing on other aspects of our business. Love it!

Pros

The ease of use along with the valuable information gathered. Trust in the pricing accuracy. The ability to customize to fit your niche. Love how this software seamlessly lends itself to upsells and Add-Ons.

Cons

Zero cons other than setting up. It was was a challenge. Dialing in our pricing, especially on the more complicated bids was at times frustrating. However after some time and a few Tylenol we are right we want to be.

Review Source

Response from Symphosize

April 29, 2019

Thank you so much George! We are so grateful for your review. This is great feedback!

ER

Erik R.  
Owner operator  
Construction  
Used the software for: 1-2 years

### "Phenomenal"

November 16, 2019

5.0

There's really not much like it on the market, Due to the following, it automates many areas of business which saves time, it increases profit and perceived value, it works for me. The ROI has been worth it for sure

Pros

It's the ultimate sales system for service companies (and beyond?)

Cons

Minor work around mainly: not super accurate reporting, no multiple properties per customer, some service selection elements could be more advanced, no discount or tax options within bid form.

Review Source

Response from Symphosize

November 18, 2019

Thanks Erik! We are thrilled to be part of your effective ROI efforts!

CH

Chris H.  
Owner  
Events Services  
Used the software for: 1-2 years

### "Great automation "

April 25, 2019

5.0

It’s been fantastic. Crew cal is great and it really favors google ads campaign since our landing page has immediate link to reaponsibid. People get prices and book overnight without even talking to us!

Pros

I love the follow up builder and software integrations. It’s also designed by a window cleaning company so the pricing questions were already formatted to meet what we would ask.

Cons

That it isn’t a scheduler. I like the integrations however find it confusing to office staff to have to transfer notes and small things such as estimate scheduling manually to jobber. It would be nice to just have reaponsibid do that.

Review Source

Response from Symphosize

May 1, 2019

Thank you Chris! We really appreciate you taking the time to give this really useful review and feedback! You rock!

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