# Documation Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Documation the right Accounts Payable solution for you? Explore 12 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/175256/Enable/reviews

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Documation

4.5 (12)

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Last updated March 13th, 2026

# Reviews of Documation

Ease of use

4.6

Customer Service

4.6

## Showing most helpful reviews

Showing 1-12 of 12 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

DB

Diane B.  
Head of Purchase Ledger  
Financial Services  
Used the software for: 6-12 months

### "Implementing Documation"

December 2, 2024

4.0

We had a slow start which I expected and I was expecting approx. a 3 month "bedding" in period, we went live in April and by July were were getting what we wanted from the system and was able to reduce the manual effort by the team.

Pros

Visibility of invoices - so much easier to keep track of them and find out where in the process they are so we are able to answer queries quickly - so much better than trying to find in a email box

Cons

The fact it cannot read line level. We have a lot of invoices that have split codes on them, if Documation could read a key work and from that appoint the code we would get our STP well into the 90%

Review Source

Response from Documation Software

December 16, 2024

As standard Documation can read line level information from PO and Non-PO invoices. We have reached out to this customer and are discussing the specific requirements to meet their needs.

JE

Joanne E.  
Financial Controller  
Mechanical or Industrial Engineering  
Used the software for: 2+ years

### "Ease of use"

January 9, 2025

4.0

Helpful product and ease of integration into our systems and business

Pros

Good understanding of our business helps the solution to work well for us

Cons

It could be cheaper, and in the past it was harder to get responses to queries than it is now

Review Source

JB

Joanna B.  
Purchase Ledger Manager  
Retail  
Used the software for: 6-12 months

### "Documation - Feedback "

December 3, 2024

4.0

Pros

It is easy to navigate. You can run reports to look into team performance which really helps with work allocation.

Cons

Sometimes the comments are not required, but the system is not allowing to go to the next steps without them. It should be reviewed.

Review Source

VP

Vishal P.  
Operations Manager  
Construction  
Used the software for: 2+ years

### "Review of Documation "

December 11, 2024

5.0

Impressed and would recommend to another company.

Pros

The ease of use including the versatility of the cloud based software.

Cons

We do not have any dislikes at this current stage of software use.

Review Source

NF

Nader F.  
IT Manager  
Automotive  
Used the software for: 2+ years

### "Documation Review"

January 9, 2025

4.0

So far satisfied with using this product.

Pros

Ability to scan/store external documents and also in-house generated documents from ERP system. It can also be integrated to legacy and modern ERP systems.

Cons

We recently encountered a somewhat lengthy upgrade process.

Review Source

BB

Ben B.  
Head of Finance  
Environmental Services  
Used the software for: 2+ years

### "If you put in the work with your systems, you will get results!"

December 11, 2024

4.0

Overall, my experience has been positive. Without Documation, we would need 3 extra members of staff, so the savings are there. With a bit more input from an expert in the system, I feel we could take it a lot further!

Pros

The support team and our account manager are great. Really helpful with any issues.

Cons

Partly to do with teh way we process invoices, but the amount of manual work needed to get the system where we need it.

Review Source

LC

Liz C.  
ACCOUNTS PAYABLE MANAGER  
Food Production  
Used the software for: 2+ years

### "Documation Review"

December 17, 2024

5.0

I have used Documation in the past. It is a very simple, intuitive system that not only can it automatically process invoices, but also distribute your match queries to the purchase order owner. The Team at Documation are brilliant and nothing is too much trouble.

Pros

Its very intuitive to use and takes a lot of manual processing out of the AP Process

Cons

Like any system it needs to be configured to meet your needs.

Review Source

CL

Chris L.  
IT Database Manager  
Banking  
Used the software for: 2+ years

### "ALD Automotive Review"

December 11, 2024

5.0

Very good. Long time trusted supplier for many years and hopefully to come too.

Pros

Professional, knowledgeable, get things done.

Cons

Nothing of note

Review Source

IM

Imran M.  
AP AR Manager  
Food Production  
Used the software for: 2+ years

### "Recommended"

December 2, 2024

5.0

The team are helpful when we have issues

Pros

The system is very easy to use and training people doesnt take long

Cons

I dont think i have come across anything negative about Documation

Review Source

SB

Shaun B.  
Head of IT  
Food Production  
Used the software for: 2+ years

### "Documation Review"

December 2, 2024

5.0

Good experience, have used for 7 years. Used both the on prem version and more receently the newer cloud version. Support from the team is second to none, we don't have many issues but when we do there are resolved very quickly. Would hapilly recommend this to others.

Pros

Easy to use and good support when needed

Cons

Nothing it's a good product and does what it says on the tin.

Review Source

CM

Cheryl M.  
Ledger Supervisor  
Warehousing  
Used the software for: 6-12 months

### "review 11.12.24"

December 11, 2024

5.0

overall experience is fab worked at 2 different places both having documation and it is constantly improving all the time amazing program to use

Pros

efficiency and speed of the program and the support function- the helpdesk always respond quickly and provide excellent support to us all

Cons

nothing at all anything that does need to be looked at is always sorted quickly and efficiently

Review Source

TH

Tracy H.  
ACCOUNTS ASSISTANT  
Food Production  
Used the software for: Less than 6 months

### "documation first"

December 17, 2024

4.0

Very easy to learn and use when processing invoices.

Pros

ease of use, very straightforward in its sections.

Cons

doesn't cover the whole of the purchase ledger function.

Review Source

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