--- title: "Mariana Tek Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Mariana Tek the right Fitness solution for you? Explore 97 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/175281/Mariana-Tek/reviews/" page_type: "reviews" language: "en" --- Mariana Tek 4.3 (97) [View alternatives](https://www.capterra.com/p/175281/Mariana-Tek/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 21st, 2026 # Reviews of Mariana Tek Ease of use 4.3 Customer Service 4.1 ## Pros and Cons in Reviews LB Leigh B VP Program ExperienceHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: More than 2 years. “The reporting tools give us the visibility we need to track paid attendance, utilization, and membership trends across programs and locations.“ February 12, 2026 TP Tina P CEOHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: More than 2 years. “We’ve experienced a few app glitches at times, along with some minor friction in the user interface that could be improved for ease of use—especially with symbols and navigation for staff.“ April 13, 2026 LB Leigh B VP Program ExperienceHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: More than 2 years. “With our footprint across both Tampa and Los Angeles, and multiple studios operating within one property, MarianaTek makes complex operations significantly easier to manage.“ February 12, 2026 AS Ashton S Marketing ConsultantHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: 1-2 years. “Sometimes when check-in occurs on a mobile device, the app reloads and wipes the checked in clients, so they are marked incorrectly.“ August 21, 2025 LB Leigh B VP Program ExperienceHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: More than 2 years. “The platform is reliable, operationally strong, and supports the day-to-day needs of a multi-program, multi-market studio like CAMP.“ February 12, 2026 LN Lindsey N Co-FounderRecreational Facilities and Services, 11 - 50 employeesUsed the software for: More than 2 years. “There are some holes in reporting that require us to do more work than I would like to get KPIs or info.“ February 13, 2026 MW Melissa W COOHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: More than 2 years. “There's great communication when there's an issue or we need to follow a new law, review Apple developer agreements, etc.“ March 20, 2026 JR Jason R OwnerIndividual & Family Services, 2 - 10 employeesUsed the software for: 6-12 months. “The Growth add-on is overpriced to start and should not be an add-on because MT is incomplete without it and any new feature they come out with is an overpriced upsell that is still beta quality with limitations and bugs.“ September 9, 2024 ## Showing most helpful reviews Showing 1-25 of 97 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Michelle R. Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Mariana Tek is Great" March 3, 2026 5.0 Mariana Tek was the first software I used for a fitness studio, and I've used several others. I think Mariana Tek is excellent and has great usability, extremely flexible, and the customer service is excellent and timely if there are problems that need resolution. Pros It is very easy to use and has lots of features that are also easy to find and clearly described with helpful tags. It's really easy to create discount codes, and fast to delete codes that are no longer valid or used. Cons The app is not easy to use for sales, you need the desktop version for POS items. You also can't email people directly from the system. Review Source Response from Xplor Technologies March 11, 2026 Thank you for the thoughtful review and for highlighting the ease of use and flexibility of the platform and we’re glad Mariana Tek has supported you across multiple studios. We appreciate the feedback around mobile sales and communication features, and our team is always working to improve these areas. If you ever have suggestions or need help, our support team is always here for you! TP Tina P. CEO Health, Wellness and Fitness Used the software for: 2+ years ### "Powerful Platform for Scaling Boutique Fitness Studios" April 13, 2026 5.0 Overall, Mariana Tek has been a strong and reliable platform for our business. It supports a high-end studio environment while giving us the tools we need to operate efficiently and track growth. As we continue to scale, we’re excited about its potential and would love to see continued improvements in flexibility and operational ease. It’s a platform we’ve been able to build on, and it’s played a key role in our growth so far. Pros Mariana Tek has been a really powerful platform for running and scaling our studio operations. The booking system is clean and intuitive for both staff and clients, and it’s made managing class schedules, memberships, and attendance much more efficient. I especially value the backend data and reporting—it gives us real insight into conversion, retention, and overall business performance, which is huge for making informed decisions. It also integrates well into a premium studio experience, which aligns with our brand. Cons We’ve experienced a few app glitches at times, along with some minor friction in the user interface that could be improved for ease of use—especially with symbols and navigation for staff. There have also been occasional issues with iPad connectivity when completing agreements, which can slow down operations in the moment. That said, these feel like fixable improvements, and with some refinements in stability and usability, the platform could be even stronger. Switched from [ABC Glofox](https://www.capterra.com/p/136861/Glofox/) Glo Fox didnt give me what I needed with reporting and customer service Review Source LR London R. Founder and Co-owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Second software out of three in three years, regretfully" February 3, 2025 3.0 Hmm it was nice that it was more affordable but we regretted that we went from Mindbody to this software to Mariana Tek. It was a waste of time and caused frustration with our clients and staff. We were already beginning the process of transition from MB to ZF when we discovered MT and had a product review consult. However, to stop the process would have cost more and a 2-3 month wait after we had already communicated to our clients we were transitioning in two weeks to ZF. Ultimately we stayed with ZF so as not to rock the boat, save money and give it a chance. Really wish someone had communicated to us earlier they were owned by the same company. It was the MT sales person that told us that and we were quite frustrated. Pros The way the waitlist worked - moving people in the class off the list automatically but setting up custom windows. Cons So many things. Very limited features. Client app user interface was limited. Communication was limited - even their "free" marketing software Brandbot - you were limited and couldn't upgrade although their "sister" softwares also owned by Xplor could. No text message feature. Alternatives considered [ABC Glofox](https://www.capterra.com/p/136861/Glofox/) Reason for choosing Mariana Tek The features we wanted/needed weren't there yet despite the promise of them on the way. We couldn't take that risk if we were making this big move. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) MB was expensive, customer care was not on par with the cost of the software, overly complicated and dated user interface for studio owners. ZF was a huge cost savings, included an app instead of paying more, UX more modern than MB. Review Source JG Jim G. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "We love Mariana Tek!" March 19, 2026 5.0 We are extremely happy with our Mariana Tek experience so far. Whether from a member facing perspective to the deep analytics available to gym leadership/ownership, MT is an absolute complete package and is instrumental in our day to day success as a busy fitness club. Pros I love the UX of Mariana Tek. As a fitness business who prides themselves on our brand experience, Mariana Tek was a perfect fit and great brand extension with their App UX and overall clean design. Cons My only disappointment, which I believe was just fixed, was not being able to make certain fields mandatory when a new member onboards ex. their home address or other helpful fields that a business should have on file. Switched from [Club Automation](https://www.capterra.com/p/130770/Club-Automation/) UX with Mariana Tek was much better. Also more affordable Review Source Response from Xplor Technologies April 8, 2026 Thank you so much for sharing this and we really appreciate it! Love hearing that the UX has been a strong extension of your brand experience. And great callout on onboarding fields, glad that’s been improved on your end! MW Melissa W. COO Health, Wellness and Fitness Used the software for: 2+ years ### "Mariana Tek - a great business partner for boutique fitness" March 20, 2026 5.0 Overall, Mariana Tek has been a strong and dependable booking/POS platform with excellent support. We can tell Mariana Tek is committed to growth and improvement. increased flexibility and deeper reporting capabilities, our experience has been largely positive and we feel confident continuing to grow our business with Mariana Tek as a partner. Pros One thing we love is their customer service. The support team is responsive, knowledgeable, and genuinely invested in helping resolve issues quickly. We also are impressed with the build out of the “help” section and knowledge base. It's organized and easy to navigate, making it simple to find answers without always needing to reach out. This is especially helpful for onboarding new team members or implementing new features. Another big strength is the consistent product releases and updates. It’s clear the platform has improved over time (7 years for us), with new features and enhancements being rolled out regularly. This gives confidence that we are listened to. Finally, they are proactive and forward thinking. There's great communication when there's an issue or we need to follow a new law, review Apple developer agreements, etc. Cons One thing that we struggle with is that features are not fully customizable to specific business models - we wish there was more flexibility. Reporting could be more robust and flexible depending on the level of detail needed. Alternatives considered [ClubRight](https://www.capterra.com/p/160550/Club-Right/) Reason for choosing Mariana Tek The above should be Club Ready (it wasn't listed) The functionality was much stronger than anything else we had researched or done demos on. It was something we could grow into. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) We switched for a few reasons. One was credit card processing fees were significantly less and integrated better. While reporting is still a growth point for MT, Mindbody's was less straightforward. Mariana Tek is more boutique fitness specific and looks more modern, booking flow is easier, as is the POS is better integrated. Review Source Response from Xplor Technologies April 8, 2026 Thank you so much for the detailed feedback and we really appreciate it! Love hearing that the support team and ongoing product improvements have made an impact. And we hear you on flexibility and reporting, definitely areas we’re continuing to build on. LB Leigh B. VP Program Experience Health, Wellness and Fitness Used the software for: 2+ years ### "VP Program Experience " February 12, 2026 5.0 Overall, our experience with Mariana Tek has been positive. The platform is reliable, operationally strong, and supports the day-to-day needs of a multi-program, multi-market studio like CAMP. It gives us the structure and data visibility we need to manage scheduling, memberships, and program performance effectively. Pros I love how accessible and user-friendly the platform is. With our footprint across both Tampa and Los Angeles, and multiple studios operating within one property, MarianaTek makes complex operations significantly easier to manage. The reporting tools give us the visibility we need to track paid attendance, utilization, and membership trends across programs and locations. It provides a strong operational backbone that supports both our day-to-day execution. Cons We’d love more advanced retention and lifecycle reporting. In addition, a cleaner and more simplified process for first timers to enroll in their first class with us - I find it to be too many steps. Switched from [Mariana Tek](https://www.capterra.com/p/175281/Mariana-Tek/) We were growing and needed a platform to support the growth. Review Source Response from Xplor Technologies March 5, 2026 Thank you for the thoughtful feedback! We’re glad to hear Mariana Tek has helped support your multi-location operations and provided the reporting visibility your team needs. We also appreciate your insights around retention reporting and the first-timer booking experience as we continue to improve the platform. Thanks for being a valued partner in the Mariana Tek community! KM Katy M. CEO Health, Wellness and Fitness Used the software for: 2+ years ### "Happy to be a client of Mariana Tek! " February 16, 2026 5.0 Overall, I feel that our experience has been extremely positive and our business has grown exponentially since joining. I was a previous Mindbody client, and I can't say enough about how much of an improvement Mariana Tek was for us and our business. MT is conducive to building community, which has helped us grow our business overtime. Pros The customer user interface is seamless for our clients, and they offer ways for our studio to build community through different features, like guest booking, as well as in-app challenges. Cons Some booking limitations, in the sense that I wish we could limit the ability to book classes that overlap in time, so members are unable to reserve spots in classes that they will inevitably have to cancel since they can't attend two classes at once. Alternatives considered [Arketa](https://www.capterra.com/p/212718/Arketa/)[Walla](https://www.capterra.com/p/265361/Walla/) Reason for choosing Mariana Tek I was most familiar with this platform through use as a client Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) There were terrible issues with the Mindbody Software- so much so that I was on the phone with their support on a daily basis. It was not user friendly for my team but even more so for our clients. Review Source Response from Xplor Technologies March 5, 2026 Thank you for the wonderful review! We’re so glad to hear that the client experience and community-building features have supported your studio’s growth. Your feedback around overlapping bookings is valuable and something we appreciate you sharing. We’re grateful to be part of your journey and appreciate your partnership with Mariana Tek! LN Lindsey N. Co-Founder Recreational Facilities and Services Used the software for: 2+ years ### "A Level Up Tech for Studios " February 13, 2026 5.0 It’s been one of the best things we’ve done to ensure the booking process and client journey are as high end as possible. We have enjoyed that MT takes our feedback to heart and acts. That’s so rare these days in business. Pros The customer facing process is very smooth. Customer support is really next level. They are innovators. Cons There are some holes in reporting that require us to do more work than I would like to get KPIs or info. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Bc they were pissing us off with the issues that just would never get fixed or even heard out about. Review Source Response from Xplor Technologies March 5, 2026 We’re thrilled to hear that the client booking experience and our support team have made a positive impact on your studio. Your feedback around reporting is appreciated and helps guide how we continue improving the platform. We’re grateful for your partnership and for sharing your insights with us! DL Dara L. Founder Health, Wellness and Fitness Used the software for: 1-2 years ### "flo studio" February 12, 2026 5.0 Our experience with Marianatek is so positive that the team has began to feel like family. They are always available for questions, troubleshooting, etc. and we are never left in the dark. It has helped us to create a wonderful experience for our community. Pros Mariana Tek and their team is the best of the best. From the professional front facing customer platform to the support that the team offers - We could not be happier with their service. Cons There are a few limitations when it comes to event ticketing and being able to limit tickets in a way that makes sense without over selling. Switched from [ABC Glofox](https://www.capterra.com/p/136861/Glofox/) Not user friendly or to our standards. The cost was effective but nothing else was Review Source Response from Xplor Technologies March 5, 2026 Thank you so much for the thoughtful review! We’re thrilled to hear that both the platform and our team have helped create a great experience for you and your community. Your feedback around event ticketing is appreciated and helps us continue improving the platform. We’re grateful to have you as part of the Mariana Tek family! MB Mike B. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Mariana Tek offers the best in the industry" July 4, 2025 5.0 We've been using Mariana Tek for 3 years and just renewed with them. They are the best in the industry. Yes, they are expensive. But I think they're worth it. Pros Mariana Tek's software is really, really good. From a business operations standpoint, the flow is logical and efficient. From a user's standpoint, the product is beautiful and easy to use. They offer everything that you would need when running a fitness studio. Mariana's customer service is strong and their knowledge database is robust. Cons It seems like Mariana Tek has taken the approach of acquiring companies to expand their offering rather than developing from within. And a lot of these offerings come at an extra cost. $80 per studio location per month for one thing. $100 per studio location per month for another. And that's on top of a price that is already the most expensive among their competitors. Switched from [Mariana Tek](https://www.capterra.com/p/175281/Mariana-Tek/) Zingfit was in the process of acquiring so many other small companies and the platform was becoming a mess. We were hoping for something cleaner and easier to use. Review Source Response from Xplor Technologies July 9, 2025 Thank you so much for your detailed feedback and continued support over the past three years. We truly appreciate your insights and are committed to providing the best experience possible for your fitness studio. EC Erin C. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Paradise Pilates TI LOVES Mariana Tek!!" November 14, 2024 5.0 Pros We’re thrilled with the responsive and efficient onboarding experience provided by Mariana Tek, as well as the outstanding ongoing support. The customer service deserves 5 stars! Our clients have given us nothing but positive feedback, and we couldn’t be happier with Mariana Tek! Cons We have not found anything we do not like about Mariana Tek! Switched from [ABC Glofox](https://www.capterra.com/p/136861/Glofox/) We were having constant issues with many things, the most frustrating being our studio schedule and receiving little to no support. Review Source Response from Xplor Technologies March 10, 2025 Thank you for such a thoughtful review! We’re so happy to hear that your onboarding experience was smooth and that our support has made a difference for both you and your clients. It’s amazing to know that Mariana Tek has been able to meet your studio’s needs, and we’re grateful to have you as part of our community. Thank you for your trust and recommendation! JR John R. General Manager Professional Training & Coaching Used the software for: Less than 6 months ### "Mariana Tek Review" October 31, 2024 5.0 Pros I like the streamlined back-end experience - specifically around checking in classes. Cons Honestly, I love Mariana Tek but Xplor Growth is clunky and ineffective. Alternatives considered [Arketa](https://www.capterra.com/p/212718/Arketa/) Reason for choosing Mariana Tek Mariana Tek seemed to be the most streamlined. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Mindbody is outdated and difficult to use. Review Source Response from Xplor Technologies November 14, 2024 Thank you for your feedback John! We're delighted that you appreciate how Mariana Tek streamlines everyday studio tasks, especially for checking in classes. We understand your concerns about Xplor Growth and are committed to improving its functionality. Your insights are invaluable to us! BL Brandon L. Administrator Health, Wellness and Fitness Used the software for: 2+ years ### "Absolutely horrendous software " August 3, 2022 1.0 Just the general way the software was written and functions is very limiting - some things that should be simple to do or fix are not able to be done without some extensive, janky workaround. Just very poorly written and designed software. Also just a terrible company to do business with. We’ve had issues with them consistently over the last 3 years and they are just not friendly - in fact they are off-putting and will threaten you if you bring up any of these issues to them or do something they don’t like. When you add up the cost of Mariana Tek and all the additional platforms that you need for your stack to work properly (MT, Brandbot, bitlancer, Mandrill, etc). It comes out to being up to twice of the costs of the alternatives. And it is not twice as good, in fact it is an inferior product to all the others. I would choose any other option over MAriana Tek. Please do not make the mistake of signing up with them, you will be much better off, happier, less stressed, and less annoyed if you choose something else. Pros The only thing good about Mariana Tek is the client app. Cons Support is terrible - its basically email in a chat interface - no live chat or phone support. They take forever to respond and are gone on weekends. Something that would take a 5 minute phone call to fix ends up taking days or even weeks to solve. Support staff doesn’t know what they are talking about - all they do is direct to the help articles. They don’t actually do anything for you or go the extra step to make sure that you problem is fully solved 3 year initial contract, then it renews every year for a year at a time - really scummy practice to lock clients in for a year at a time Requires third party Mailchimp/Mandrill to sent basic transactional emails (reservation confirmed, cancelled, etc) which is insane, no other software requires that and has the basic emails built in Transactional email are required to be built using HTML - which is most likely going to require hiring someone who knows HTML. No simple drag and drop builders like every other platform Doesn’t calculate instructor pay - requires either you to export multiple reports to then plug into their janky excel spreadsheet or a third party platform at additional cost to calculate your instructor pay API is terrible - every other software they integrate with has data issues due to their API. If you need to access it on the mobile, the business app is limited to viewing sales and class schedule information. To make any actual changes you need to use mobile chrome browser and it is unusably glitchy Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Mindbody is outdated so we thought this would be better, but it is not. Clubready, Wellness Living, Glofox, anything is better. Review Source Response from Xplor Technologies September 16, 2024 Hi Brandon, thank you for your feedback. We appreciate you taking the time to share your thoughts with us. We would love to help you directly with some of these concerns. You can contact us at support@marianatek.com. We look forward to hearing from you! DP Diana P. Manager / co-owner Facilities Services Used the software for: 2+ years ### "ZingFit is good for Cycling Studios " August 8, 2019 4.0 I was contacted by a rep regarding iFrame, but I haven’t been introduced to it. I need to have access and learn how to design our pages on ZingFit. Processing work orders they require page design has taken over 3 months. Pros The ability to sync to other applications, making possible to track fitness performance. The reports that make possible to analyze demographics and make important decisions based on usage. Cons I wish there was a ZingFit app that was widely used among the fitness enthusiasts to find fitness studios (as Mindbody does). Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing Mariana Tek The reports that are available on ZingFit. The ability to sync with Spivi for fitness performance tracking. Review Source Response from Xplor Technologies August 22, 2019 Hi Diana, Thanks for your feedback! We are passionate about working with cycling studios like yours to create customized workflows that help your studio grow, and in turn fuel our growth and the growth of the boutique fitness revolution. With regards to the app, we believe in supporting your brand by keeping your loyal customers focused on you and not distracted by competing studios. This is part of the reason we put your brand first with our seamless scheduling and e-commerce tools. We understand there is a delicate balance between exposure and not diluting your brand on certain aggregator apps. This is why we also support direct integrations with several of the leading fitness class aggregators. Thanks again for your valuable feedback, and please don't hesitate to reach out if have any follow up questions! Thanks, The zingfit Team VA Vincent A. Studio Owner Consumer Services Used the software for: 2+ years ### "No customer support for major issues" March 26, 2021 1.0 I realize we are just a number to Zingfit. There is nothing personal or responsive about their customer service. Pros I like the customization options. They seemed like a friendly company during the sales process. Cons The customer support is lacking. Software is glitchy and resolutions take a long time. Despite ZingFit noting follow up for issues should take place within 6 hours, we have had no responses or resolutions for over 48 hours. Glitches are not little but major - like customers not able to make purchases and locations completely missing from the scheduling page. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/)[Mariana Tek](https://www.capterra.com/p/175281/Mariana-Tek/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing Mariana Tek The software looked like it would be easy to use. We liked the ability to brand the software interface with our website. Review Source MH Megan H. CEO + Co-Founder Health, Wellness and Fitness Used the software for: 6-12 months ### "Love Mariana Tek!" October 8, 2020 5.0 I love working with the Mariana Tek team. Since they are a smaller company, their focus is on customer service and you can tell. Pros Mariana Tek is very user friendly for our staff and customers! Cons I wish they had sub request and reminder emails for instructors, text message notifications for customers, you could extend a membership without contacting support, and you can grace cancel someone after they have already cancelled themselves. There's a few things that MindBody has the capability to do that Mariana Tek does not. Overall, Mariana Tek is a lot easier to use with better features. There are just a few things I'd love changed. Alternatives considered [Zingit](https://www.capterra.com/p/186304/Zingit/) Reason for choosing Mariana Tek Better reviews from peers. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) I liked some of the functions Mariana Tek had instead of MindBody. Review Source TS Tala S. Customer Engagement Coordinator Entertainment Used the software for: Less than 6 months ### "Easy to Use, But Needs Performance Improvements" July 2, 2025 4.0 Overall, Mariana Tek has been a helpful platform for managing studio operations and improving client experience. While it’s easy to learn and use, performance issues do affect workflow efficiency at times. If the lag were resolved, it would be a much stronger product. Pros beginner-friendly and visually intuitive. It's easy for staff and clients to navigate. It also integrates well with our studio’s operations. Cons The system tends to lag quite a bit, especially during peak hours. There are also moments when loading times or syncing between the app and desktop version feel slow or glitchy, which can be frustrating when trying to manage time-sensitive tasks. Review Source Response from Xplor Technologies July 9, 2025 Thank you so much for your thoughtful feedback, Tala! We really appreciate you highlighting the ease of use and integration, and we’re excited to keep improving so your experience becomes even better and more seamless. HW Henry W. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "What a Game Changer! " February 28, 2025 5.0 It's been a game-changer for our studio! To be honest with you, we've tried other services and we've always ended up falling short with them because they haven't been able to give us all of our needs. Thanks MT! Pros How customizable it is to my business. Whatever new features I want to add for my clientele, I know MT is there to support me. Cons Like any membership-facing software, there was a learning curve, but the onboarding/implementation team really helped me and my team get familiar with the software. Review Source Response from Xplor Technologies March 10, 2025 Thank you so much for your kind words and thoughtful feedback! We’re thrilled to hear that Mariana Tek has been a game-changer for your studio and that our customization options and support have made a difference. We’re grateful to have you as part of our community! BE Bashar E. Founder Sports Used the software for: 2+ years ### "Expensive & Terrible Experience" March 18, 2021 1.0 ZIngift is the most terrible and unprofessional company we have ever dealt with. Starting from their \[SENSITIVE CONTENT HIDDEN\] (\[SENSITIVE CONTENT HIDDEN\]at the time) to all other managers working there specially the guy handling MENA region with the name \[SENSITIVE CONTENT HIDDEN\]. There is absolutely no care or consideration towards customers and they tend to do whatever they wish without your consent as they know you are pretty locked within their ecosystem. This guy \[SENSITIVE CONTENT HIDDEN\] has literally told us over a call that this is how it is and its a take it or leave it deal which is extremely unprofessional and disrespectful given that we are using them for 2.5 years. After 2.5 years of using a payment gateway processor, they decided to change to a new provider for which we did not accept their terms as they were ridiculous such as holding 10% of your rolling revenue for 28 weeks!!! Who does that!!. By not accepting the terms, we are pretty much stuck and have no online payment option for our business. So, to get on to a new online payment processor we are forced to change ZIngfit to other platform. Their onboarding was terrible and we almost missed our studio launch date because of their incompetence. Terrible attitude, terrible software, terrible customer support. Do yourself a favor and check other providers such as Mindbody or Performance IQ. Once your in with Zingfit, migrating to other platforms becomes a very difficult task to do. So, ensure you dont get stuck Pros Nothing special compared to the competition Cons Software has lots of glitches and more often than not transactions fallout. They dont tend to do any upgrades or add on any features. The features are not really the best and lack lots of flexibility as compared to Mindbody or other new platforms that have recently emerged. You need to get back to their support inorder to do basic functions such as a bulk freeze of memberships which is done easily with a click of a button on Mindbody. They keep changing payment gateway processors which annoying as all card information of customers get lost and customers get annoyed by the fact that they have to renter their info. There is really nothing special about this software other than its overhyped because some good brands are using them. The price is also more expensive than all other platforms which is not worth it at all. The software is not even mobile friendly and we are in 2021!!!!!! Review Source VR Verified Reviewer Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Poor App UX (Questionable Site Representation)" August 8, 2019 4.0 I don't think we would have switched had we anticipated all these issues. Now that we're here, not sure it makes sense to go back just yet. I am really hoping that there will be improvements to the app UX, fast. Pros Ease of use on backend on a desktop More flexibility in customization Nice website integration Referrals and rewards built in, tiered membership options Knowledgable and nice customer service Cons The App interface is truly subpar. I feel that it was misrepresented on the site, where clients like Rumble and 1Rebel are listed - but those companies actually had their own app designed. I'm not sure what business doesn't consider their app a key feature of their business; our clients live on the app. It is also not truly an app in function - it is the mobile site wrap, put into it's own app. This comes across quite clearly as far as the UX (we have had endless complaints and requests to switch back to our old app; we primarily haven't for a very specific reason regarding booking window) in addition to the general aesthetic being unpleasant. Customer service is very knowledgable but there can be a longgg wait to hear back from them, particularly if you reach out later in the day on Friday (even during work hours). They do not work over the weekend. The team is small. Getting on a call with them can be a few days out. There is no admin app, which was a major downgrade from MBO, but something I would overlook if the customer experience was better. Review Source Response from Xplor Technologies August 21, 2019 We appreciate the feedback on our branded app. We are always collecting customer feedback to enhance our product. We love it when our customers (and even the competition) push us to be betterwe are taking on the fitness scheduling software industry and providing a far superior platform. That said we can always do better! With regard to our branded app, it's worth checking out some examples of our app in iOS (https://apps.apple.com/us/app/hiitrebel/id1463633944) and Android (https://play.google.com/store/apps/details?id=com.zingfit.HIITREBEL). We always like to explain to our customers that zingfit's app is currently 3x less expensive than our competition and provides exceptional value for money given the branding and functionality that it provides! Thank you again for your feedback! AP Andrew P. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Love growing our business with Mariana Tek." December 1, 2022 5.0 Pros Clear, concise, ease of use, uncluttered by too many "work arounds". Cons There are times when using the software is slow which can be very frustrating in times where we are extremely busy at class sign in. Review Source Response from Xplor Technologies September 16, 2024 Hey Andrew - thank you so much for your 5-star review. We're thrilled to hear you love growing your business with us. We feel the exact same way. Thank you for being our partner! LL Liz L. General Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "General Gym Manager Experience with Mariana Tek" August 8, 2022 5.0 I would use this for my own personal business if I facilitated group classes in a gym setting. I love it! Pros The simplicity of the program makes it easier to train employees quickly, which is helpful when your business is short staffed. It's also customizable in certain areas that help me run this business more smoothly than other systems I've used. Cons My least favorite is not being able to adjust class times easily. I have a lot of classes running 7 days a week, and if I want to change something up on the classes, it can be a challenge to do. Review Source Response from Xplor Technologies September 16, 2024 Liz, thank you so much for your 5-star review! We are so happy to be a part of your journey. Thank you for your continued partnership! Marisella V. President Health, Wellness and Fitness Used the software for: 2+ years ### "Great software for fitness studios." August 8, 2018 5.0 As a boutique fitness studio owner, I have used zingFit for 4 years. I originally used a different booking system when I opened my studio and quickly switched to zingFit because it helped bring the professional vibe to my website and booking system I was looking for. As a consultant to other fitness studios, I always recommend zingFit to my clients. Pros I love the ease of use of the software. It is pretty self explanatory. My employees quickly learn to navigate the system. There is a great online help section that allows you to find solutions quickly. Cons Although I love the online help section, I still like to speak with an actual person. Review Source TS Tammy S. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Great software for our studio! " June 10, 2019 5.0 I have found all functionalities to work at its best. Like said above, if an issue occurs, I usually call and someone is either able to help or will find the answer for you. Pros This program works with our PIQ system that is linked to our indoor cycle studio. It is easy to use for admins, instructors and clients. The costumer service is fabulous. I have only found to be treated with kindness and always a follow up with any issue we may have had. Cons Although there are some difficulties at time, and they provide a help section with frequent questions and answers, not all answers are up to date or give you the best possible solution. I found that calling or sending in a ticket is much faster. Review Source EB Erika B. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "New user experience" July 19, 2022 4.0 Amazing onboarding and training. Every question or concern is addressed in a very timely manner. Pros Better admin and front desk user experience. Cons We have seen some technical glitches but the support team is very responsive. 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