--- title: "Mariana Tek Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Mariana Tek the right Yoga Studio solution for you? Explore 98 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/175281/Mariana-Tek/reviews/" page_type: "reviews" language: "en" --- Mariana Tek 4.3 (98) [View alternatives](https://www.capterra.com/p/175281/Mariana-Tek/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 16th, 2026 # Reviews of Mariana Tek Ease of use 4.3 Customer Service 4.1 ## Pros and Cons in Reviews LB Leigh B VP Program ExperienceHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: More than 2 years. “The reporting tools give us the visibility we need to track paid attendance, utilization, and membership trends across programs and locations.“ February 12, 2026 TP Tina P CEOHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: More than 2 years. “We’ve experienced a few app glitches at times, along with some minor friction in the user interface that could be improved for ease of use—especially with symbols and navigation for staff.“ April 13, 2026 LB Leigh B VP Program ExperienceHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: More than 2 years. “With our footprint across both Tampa and Los Angeles, and multiple studios operating within one property, MarianaTek makes complex operations significantly easier to manage.“ February 12, 2026 AS Ashton S Marketing ConsultantHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: 1-2 years. “Sometimes when check-in occurs on a mobile device, the app reloads and wipes the checked in clients, so they are marked incorrectly.“ August 21, 2025 MW Melissa W COOHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: More than 2 years. “There's great communication when there's an issue or we need to follow a new law, review Apple developer agreements, etc.“ March 20, 2026 LN Lindsey N Co-FounderRecreational Facilities and Services, 11 - 50 employeesUsed the software for: More than 2 years. “There are some holes in reporting that require us to do more work than I would like to get KPIs or info.“ February 13, 2026 LB Leigh B VP Program ExperienceHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: More than 2 years. “The platform is reliable, operationally strong, and supports the day-to-day needs of a multi-program, multi-market studio like CAMP.“ February 12, 2026 CM Carly M OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 6-12 months. “I think its lacking in class package reminders, automations, and in the sometimes clunky nature of xplor connection.“ July 24, 2025 ## Showing most helpful reviews Showing 1-25 of 98 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Michelle R. Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Mariana Tek is Great" March 3, 2026 5.0 Mariana Tek was the first software I used for a fitness studio, and I've used several others. I think Mariana Tek is excellent and has great usability, extremely flexible, and the customer service is excellent and timely if there are problems that need resolution. Pros It is very easy to use and has lots of features that are also easy to find and clearly described with helpful tags. It's really easy to create discount codes, and fast to delete codes that are no longer valid or used. Cons The app is not easy to use for sales, you need the desktop version for POS items. You also can't email people directly from the system. Review Source Response from Xplor Technologies March 11, 2026 Thank you for the thoughtful review and for highlighting the ease of use and flexibility of the platform and we’re glad Mariana Tek has supported you across multiple studios. We appreciate the feedback around mobile sales and communication features, and our team is always working to improve these areas. If you ever have suggestions or need help, our support team is always here for you! TP Tina P. CEO Health, Wellness and Fitness Used the software for: 2+ years ### "Powerful Platform for Scaling Boutique Fitness Studios" April 13, 2026 5.0 Overall, Mariana Tek has been a strong and reliable platform for our business. It supports a high-end studio environment while giving us the tools we need to operate efficiently and track growth. As we continue to scale, we’re excited about its potential and would love to see continued improvements in flexibility and operational ease. It’s a platform we’ve been able to build on, and it’s played a key role in our growth so far. Pros Mariana Tek has been a really powerful platform for running and scaling our studio operations. The booking system is clean and intuitive for both staff and clients, and it’s made managing class schedules, memberships, and attendance much more efficient. I especially value the backend data and reporting—it gives us real insight into conversion, retention, and overall business performance, which is huge for making informed decisions. It also integrates well into a premium studio experience, which aligns with our brand. Cons We’ve experienced a few app glitches at times, along with some minor friction in the user interface that could be improved for ease of use—especially with symbols and navigation for staff. There have also been occasional issues with iPad connectivity when completing agreements, which can slow down operations in the moment. That said, these feel like fixable improvements, and with some refinements in stability and usability, the platform could be even stronger. Switched from [ABC Glofox](https://www.capterra.com/p/136861/Glofox/) Glo Fox didnt give me what I needed with reporting and customer service Review Source CB Cami B. Studio Manager Consumer Services Used the software for: 1-2 years ### "Best platform" September 3, 2026 5.0 Mariana Tek is great and ideal platform. I think it is the best platform for studio use for admin as well as instructors. Pros Mariana Tek has everything and their customer service is incredible and easy to work with to implement new features. Cons You can get to one place a few different ways so sometimes it can be confusing to remember exactly how and where to go to complete a task. Alternatives considered [Arketa](https://www.capterra.com/p/212718/Arketa/) Reason for choosing Mariana Tek Mariana Tek adds new features every so often, it seems that Arketa takes away features every so often. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) MindBody stuck in the past and Mariana Tek has the best new features. Review Source LR London R. Founder and Co-owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Second software out of three in three years, regretfully" February 3, 2025 3.0 Hmm it was nice that it was more affordable but we regretted that we went from Mindbody to this software to Mariana Tek. It was a waste of time and caused frustration with our clients and staff. We were already beginning the process of transition from MB to ZF when we discovered MT and had a product review consult. However, to stop the process would have cost more and a 2-3 month wait after we had already communicated to our clients we were transitioning in two weeks to ZF. Ultimately we stayed with ZF so as not to rock the boat, save money and give it a chance. Really wish someone had communicated to us earlier they were owned by the same company. It was the MT sales person that told us that and we were quite frustrated. Pros The way the waitlist worked - moving people in the class off the list automatically but setting up custom windows. Cons So many things. Very limited features. Client app user interface was limited. Communication was limited - even their "free" marketing software Brandbot - you were limited and couldn't upgrade although their "sister" softwares also owned by Xplor could. No text message feature. Alternatives considered [ABC Glofox](https://www.capterra.com/p/136861/Glofox/) Reason for choosing Mariana Tek The features we wanted/needed weren't there yet despite the promise of them on the way. We couldn't take that risk if we were making this big move. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) MB was expensive, customer care was not on par with the cost of the software, overly complicated and dated user interface for studio owners. ZF was a huge cost savings, included an app instead of paying more, UX more modern than MB. Review Source JG Jim G. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "We love Mariana Tek!" March 19, 2026 5.0 We are extremely happy with our Mariana Tek experience so far. Whether from a member facing perspective to the deep analytics available to gym leadership/ownership, MT is an absolute complete package and is instrumental in our day to day success as a busy fitness club. Pros I love the UX of Mariana Tek. As a fitness business who prides themselves on our brand experience, Mariana Tek was a perfect fit and great brand extension with their App UX and overall clean design. Cons My only disappointment, which I believe was just fixed, was not being able to make certain fields mandatory when a new member onboards ex. their home address or other helpful fields that a business should have on file. Switched from [Club Automation](https://www.capterra.com/p/130770/Club-Automation/) UX with Mariana Tek was much better. Also more affordable Review Source Response from Xplor Technologies April 8, 2026 Thank you so much for sharing this and we really appreciate it! Love hearing that the UX has been a strong extension of your brand experience. And great callout on onboarding fields, glad that’s been improved on your end! MW Melissa W. COO Health, Wellness and Fitness Used the software for: 2+ years ### "Mariana Tek - a great business partner for boutique fitness" March 20, 2026 5.0 Overall, Mariana Tek has been a strong and dependable booking/POS platform with excellent support. We can tell Mariana Tek is committed to growth and improvement. increased flexibility and deeper reporting capabilities, our experience has been largely positive and we feel confident continuing to grow our business with Mariana Tek as a partner. Pros One thing we love is their customer service. The support team is responsive, knowledgeable, and genuinely invested in helping resolve issues quickly. We also are impressed with the build out of the “help” section and knowledge base. It's organized and easy to navigate, making it simple to find answers without always needing to reach out. This is especially helpful for onboarding new team members or implementing new features. Another big strength is the consistent product releases and updates. It’s clear the platform has improved over time (7 years for us), with new features and enhancements being rolled out regularly. This gives confidence that we are listened to. Finally, they are proactive and forward thinking. There's great communication when there's an issue or we need to follow a new law, review Apple developer agreements, etc. Cons One thing that we struggle with is that features are not fully customizable to specific business models - we wish there was more flexibility. Reporting could be more robust and flexible depending on the level of detail needed. Alternatives considered [ClubRight](https://www.capterra.com/p/160550/Club-Right/) Reason for choosing Mariana Tek The above should be Club Ready (it wasn't listed) The functionality was much stronger than anything else we had researched or done demos on. It was something we could grow into. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) We switched for a few reasons. One was credit card processing fees were significantly less and integrated better. While reporting is still a growth point for MT, Mindbody's was less straightforward. Mariana Tek is more boutique fitness specific and looks more modern, booking flow is easier, as is the POS is better integrated. Review Source Response from Xplor Technologies April 8, 2026 Thank you so much for the detailed feedback and we really appreciate it! Love hearing that the support team and ongoing product improvements have made an impact. And we hear you on flexibility and reporting, definitely areas we’re continuing to build on. LB Leigh B. VP Program Experience Health, Wellness and Fitness Used the software for: 2+ years ### "VP Program Experience " February 12, 2026 5.0 Overall, our experience with Mariana Tek has been positive. The platform is reliable, operationally strong, and supports the day-to-day needs of a multi-program, multi-market studio like CAMP. It gives us the structure and data visibility we need to manage scheduling, memberships, and program performance effectively. Pros I love how accessible and user-friendly the platform is. With our footprint across both Tampa and Los Angeles, and multiple studios operating within one property, MarianaTek makes complex operations significantly easier to manage. The reporting tools give us the visibility we need to track paid attendance, utilization, and membership trends across programs and locations. It provides a strong operational backbone that supports both our day-to-day execution. Cons We’d love more advanced retention and lifecycle reporting. In addition, a cleaner and more simplified process for first timers to enroll in their first class with us - I find it to be too many steps. Switched from [Mariana Tek](https://www.capterra.com/p/175281/Mariana-Tek/) We were growing and needed a platform to support the growth. Review Source Response from Xplor Technologies March 5, 2026 Thank you for the thoughtful feedback! We’re glad to hear Mariana Tek has helped support your multi-location operations and provided the reporting visibility your team needs. We also appreciate your insights around retention reporting and the first-timer booking experience as we continue to improve the platform. Thanks for being a valued partner in the Mariana Tek community! KM Katy M. CEO Health, Wellness and Fitness Used the software for: 2+ years ### "Happy to be a client of Mariana Tek! " February 16, 2026 5.0 Overall, I feel that our experience has been extremely positive and our business has grown exponentially since joining. I was a previous Mindbody client, and I can't say enough about how much of an improvement Mariana Tek was for us and our business. MT is conducive to building community, which has helped us grow our business overtime. Pros The customer user interface is seamless for our clients, and they offer ways for our studio to build community through different features, like guest booking, as well as in-app challenges. Cons Some booking limitations, in the sense that I wish we could limit the ability to book classes that overlap in time, so members are unable to reserve spots in classes that they will inevitably have to cancel since they can't attend two classes at once. Alternatives considered [Arketa](https://www.capterra.com/p/212718/Arketa/)[Walla](https://www.capterra.com/p/265361/Walla/) Reason for choosing Mariana Tek I was most familiar with this platform through use as a client Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) There were terrible issues with the Mindbody Software- so much so that I was on the phone with their support on a daily basis. It was not user friendly for my team but even more so for our clients. Review Source Response from Xplor Technologies March 5, 2026 Thank you for the wonderful review! We’re so glad to hear that the client experience and community-building features have supported your studio’s growth. Your feedback around overlapping bookings is valuable and something we appreciate you sharing. We’re grateful to be part of your journey and appreciate your partnership with Mariana Tek! LN Lindsey N. Co-Founder Recreational Facilities and Services Used the software for: 2+ years ### "A Level Up Tech for Studios " February 13, 2026 5.0 It’s been one of the best things we’ve done to ensure the booking process and client journey are as high end as possible. We have enjoyed that MT takes our feedback to heart and acts. That’s so rare these days in business. Pros The customer facing process is very smooth. Customer support is really next level. They are innovators. Cons There are some holes in reporting that require us to do more work than I would like to get KPIs or info. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Bc they were pissing us off with the issues that just would never get fixed or even heard out about. Review Source Response from Xplor Technologies March 5, 2026 We’re thrilled to hear that the client booking experience and our support team have made a positive impact on your studio. Your feedback around reporting is appreciated and helps guide how we continue improving the platform. We’re grateful for your partnership and for sharing your insights with us! DL Dara L. Founder Health, Wellness and Fitness Used the software for: 1-2 years ### "flo studio" February 12, 2026 5.0 Our experience with Marianatek is so positive that the team has began to feel like family. They are always available for questions, troubleshooting, etc. and we are never left in the dark. It has helped us to create a wonderful experience for our community. Pros Mariana Tek and their team is the best of the best. From the professional front facing customer platform to the support that the team offers - We could not be happier with their service. Cons There are a few limitations when it comes to event ticketing and being able to limit tickets in a way that makes sense without over selling. Switched from [ABC Glofox](https://www.capterra.com/p/136861/Glofox/) Not user friendly or to our standards. The cost was effective but nothing else was Review Source Response from Xplor Technologies March 5, 2026 Thank you so much for the thoughtful review! We’re thrilled to hear that both the platform and our team have helped create a great experience for you and your community. Your feedback around event ticketing is appreciated and helps us continue improving the platform. We’re grateful to have you as part of the Mariana Tek family! EC Erin C. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Paradise Pilates TI LOVES Mariana Tek!!" November 14, 2024 5.0 Pros We’re thrilled with the responsive and efficient onboarding experience provided by Mariana Tek, as well as the outstanding ongoing support. The customer service deserves 5 stars! Our clients have given us nothing but positive feedback, and we couldn’t be happier with Mariana Tek! Cons We have not found anything we do not like about Mariana Tek! Switched from [ABC Glofox](https://www.capterra.com/p/136861/Glofox/) We were having constant issues with many things, the most frustrating being our studio schedule and receiving little to no support. Review Source Response from Xplor Technologies March 10, 2025 Thank you for such a thoughtful review! We’re so happy to hear that your onboarding experience was smooth and that our support has made a difference for both you and your clients. It’s amazing to know that Mariana Tek has been able to meet your studio’s needs, and we’re grateful to have you as part of our community. Thank you for your trust and recommendation! JR John R. General Manager Professional Training & Coaching Used the software for: Less than 6 months ### "Mariana Tek Review" October 31, 2024 5.0 Pros I like the streamlined back-end experience - specifically around checking in classes. Cons Honestly, I love Mariana Tek but Xplor Growth is clunky and ineffective. Alternatives considered [Arketa](https://www.capterra.com/p/212718/Arketa/) Reason for choosing Mariana Tek Mariana Tek seemed to be the most streamlined. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Mindbody is outdated and difficult to use. Review Source Response from Xplor Technologies November 14, 2024 Thank you for your feedback John! We're delighted that you appreciate how Mariana Tek streamlines everyday studio tasks, especially for checking in classes. We understand your concerns about Xplor Growth and are committed to improving its functionality. Your insights are invaluable to us! JR Jason R. Owner Individual & Family Services Used the software for: 6-12 months ### "Very challenging software to get set up properly, support is tough" September 9, 2024 3.0 I tried to hold off on writing a bad review for MT but this past weekend where I was given bad information again by support prompted me to give others a warning of caution. We were a new studio and chose MT over Mind Body as it seemed more modern and a better user experience. From the start we had issues, our implementation manager was just condescending and frustrated because we did not completely understand what she was often phrasing in a way that was confusing and just flat-out mislead us on the waiver functionality of the product. Since then it has just been issue after issue that takes months to resolve. I could not edit my transactional messages for 6 months due to a bug and I am currently 30 days into a bug that prevents waitlist messaging. The Growth add-on is overpriced to start and should not be an add-on because MT is incomplete without it and any new feature they come out with is an overpriced upsell that is still beta quality with limitations and bugs. I went 3 stars because I can run my business on this software and do like some features and see the potential to be better. The cost of change for a new business will likely keep me fighting with it because we just don't have the time to go through that process again. My ask to MT is to just do better, stop forcing your customers to self-diagnose problems, and point at your sister company when it is an internal problem. You have some very capable people working for you but they seem hamstrung to help and your cohort system often exposes the weakness in your software and your staff. Pros The app is pretty good but generic and limited in customization. Essentials of the software works once you finally get implemented properly Cons Bugs that go unfixed. Terrible implementation(ie setup) process. The customer Success team is a cohort system that is chat only, it takes forever to resolve almost anything. Upcharge for any new features. MT and Growth (former Brandbot) are run like two different companies and often send you in between them for support Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing Mariana Tek Mind body seemed old and overly complex, others had told me their CS was even worse, no app Review Source Response from Xplor Technologies September 16, 2024 Hi Jason, thank you for your feedback. We appreciate you taking the time to share your thoughts with us. We would love to help you directly with some of these concerns. You can contact us at support@marianatek.com. We look forward to hearing from you! SC Stephanie C. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "ZingFit is OUTSTANDING" December 12, 2019 5.0 Overall, my experience with ZingFit has been incredible. \[SENSITIVE CONTENT HIDDEN\], who was the sales associate we spoke to first, was honest, straightforward and helpful. When we decided to move forward, we were then connected to \[SENSITIVE CONTENT HIDDEN\] and his team. \[SENSITIVE CONTENT HIDDEN\] has been incredible. He is so organized, knowledgable, professional and so kind. While working with the "onboarding team", we had our training with \[SENSITIVE CONTENT HIDDEN\] and he was so patient with us as we were brand new to the software. He answered all of our questions and gave us direction very clearly. When it came down to troubleshooting and problem solving, ZingFit offers a great solution with their "help desk", which has thousands of awesome articles to help. Overall, I am so impressed and would highly recommend ZingFit to any boutique studio. I so appreciate the care we got at ZingFit, particularly \[SENSITIVE CONTENT HIDDEN\] and his team. THANK you ZingFit for helping us grow our business! Pros What I like most about this software is that it is easy to use and straight forward. The way that ZingFit is set up is intuitive and easy. I so appreciate that because the less I have to guess the better! We have auto emails that can go out and other exceptional features like waitlist, etc. The software allows us capture an audience that we could not before. We also love that we can process ALL of our orders (including retail) through one system. ZingFit has it all! Cons I honestly can't say anything that I don't like about it. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing Mariana Tek We liked the interface and the usage of ZingFit much more. All of the website examples we saw of the ZingFit users was much simpler, cleaner and generally more professional looking. We loved that ZingFit was easily compatible with mailchimp, squarespace and third party groups like class pass and group on. Review Source Response from Xplor Technologies December 19, 2019 Hi Stephanie, Thanks so much for sharing your experience! We are excited to have you onboard and grateful to be a part of your growing brand. It's because of studios like Rhythm Ride that we can continue to fuel the growth of the boutique fitness industry. We look forward to continued success in partnership with you and your studio! LR Lena R. CEO Health, Wellness and Fitness Used the software for: 1-2 years ### "MT Review" September 29, 2020 4.0 Best thing about MT is their direct customer service. I can email people and get an answer right away. It feels like there is a team that actually supports you. Pros Easy to use and train people to use it, it's intuitive. The app is my favorite feature. Cons Reports. Still difficult to find reports and we have to pay for other software for CRM. Wish there was built in emailing and built in texting to clients in MT. We're having to outsource these services which increases our software costs and MT is already expensive. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing Mariana Tek It's a better customer experience and easier to use internally. Better branded and doesn't stick out on the website. The app again is a big sell. Review Source TS Tala S. Customer Engagement Coordinator Entertainment Used the software for: Less than 6 months ### "Easy to Use, But Needs Performance Improvements" July 2, 2025 4.0 Overall, Mariana Tek has been a helpful platform for managing studio operations and improving client experience. While it’s easy to learn and use, performance issues do affect workflow efficiency at times. If the lag were resolved, it would be a much stronger product. Pros beginner-friendly and visually intuitive. It's easy for staff and clients to navigate. It also integrates well with our studio’s operations. Cons The system tends to lag quite a bit, especially during peak hours. There are also moments when loading times or syncing between the app and desktop version feel slow or glitchy, which can be frustrating when trying to manage time-sensitive tasks. Review Source Response from Xplor Technologies July 9, 2025 Thank you so much for your thoughtful feedback, Tala! We really appreciate you highlighting the ease of use and integration, and we’re excited to keep improving so your experience becomes even better and more seamless. NS Nick S. General Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Love Mariana Tek!" March 4, 2025 5.0 Mariana Tek has been a great platform for managing our robust class schedule and client base! Couldn't advocate for it any more! Pros The user-friendly experience makes it easy for new employees to learn! Cons There is still opportunity for some more advanced reporting and admin adjustment of credits. Review Source Response from Xplor Technologies March 10, 2025 Thank you so much for sharing your experience! We're so glad to hear that Mariana Tek has been helpful for managing your class schedule and client base. We appreciate your feedback on reporting and credits—your insights help us continue to improve! BE Bashar E. Founder Sports Used the software for: 2+ years ### "Expensive & Terrible Experience" March 18, 2021 1.0 ZIngift is the most terrible and unprofessional company we have ever dealt with. Starting from their \[SENSITIVE CONTENT HIDDEN\] (\[SENSITIVE CONTENT HIDDEN\]at the time) to all other managers working there specially the guy handling MENA region with the name \[SENSITIVE CONTENT HIDDEN\]. There is absolutely no care or consideration towards customers and they tend to do whatever they wish without your consent as they know you are pretty locked within their ecosystem. This guy \[SENSITIVE CONTENT HIDDEN\] has literally told us over a call that this is how it is and its a take it or leave it deal which is extremely unprofessional and disrespectful given that we are using them for 2.5 years. After 2.5 years of using a payment gateway processor, they decided to change to a new provider for which we did not accept their terms as they were ridiculous such as holding 10% of your rolling revenue for 28 weeks!!! Who does that!!. By not accepting the terms, we are pretty much stuck and have no online payment option for our business. So, to get on to a new online payment processor we are forced to change ZIngfit to other platform. Their onboarding was terrible and we almost missed our studio launch date because of their incompetence. Terrible attitude, terrible software, terrible customer support. Do yourself a favor and check other providers such as Mindbody or Performance IQ. Once your in with Zingfit, migrating to other platforms becomes a very difficult task to do. So, ensure you dont get stuck Pros Nothing special compared to the competition Cons Software has lots of glitches and more often than not transactions fallout. They dont tend to do any upgrades or add on any features. The features are not really the best and lack lots of flexibility as compared to Mindbody or other new platforms that have recently emerged. You need to get back to their support inorder to do basic functions such as a bulk freeze of memberships which is done easily with a click of a button on Mindbody. They keep changing payment gateway processors which annoying as all card information of customers get lost and customers get annoyed by the fact that they have to renter their info. There is really nothing special about this software other than its overhyped because some good brands are using them. The price is also more expensive than all other platforms which is not worth it at all. The software is not even mobile friendly and we are in 2021!!!!!! Review Source CE Courtney E. MANAGER Health, Wellness and Fitness Used the software for: 1-2 years ### "Mariana Tek Customer Service is Top Notch." August 8, 2022 5.0 Pros The thing I love most, is not necessarily about the product itself, but how the team at Mariana Tek keeps growing the platform, actively listening to user's feedback, and creating features based on customer feedback. We started with Mariana a little over a year ago, and thought the platform was good for the start, but there were definitely some features that were available on our previous platform that we have loved to have found to make our business run a little smoother. After constant chats with the team at Mariana, over a year later we find ourselves with most of those features now available. Also any time we are experiencing technical issues, the team is quick to reply and even follows up after the issue is resolved to ensure that things are running smoothly again. It's been a pleasure working with their team. Cons There are a few small features that we would love to see the team develop in the future: - a feature that allows you to schedule a specific date for any digital gift cards to be delivered - a feature that allows your to manually adjust the end date of memberships. We find the need to do this a lot with our newer members who aren't yet aware of the ability to freeze memberships, and wanting to make their first experience with us as good as possible. - a feature that allows you to select "debit" when processing a payment on the POS. Review Source Response from Xplor Technologies September 16, 2024 Thank you so much for your review, Courtney! BS Brandon S. Owner/Director Health, Wellness and Fitness Used the software for: 2+ years ### "A balanced platform for both the user and the studio" October 31, 2023 5.0 Pros Mariana Tek makes life a lot easier for our studio. Our students appreciate the ease of signing in, viewing schedules and purchasing classes/memberships. Our staff appreciates the back end of it for signing in, reporting and overall day to day functioning. Cons We had issues with brandbot during our migration which made it difficult for the team and the students during the transition. Review Source Response from Xplor Technologies September 16, 2024 Hey Brandon! Thanks so much for taking the time to leave us a 5-star review. We're so glad to hear Mariana Tek makes life a lot easier for your studio. VR Verified Reviewer CTO Computer Software Used the software for: 6-12 months ### "Robust API and Great Integration Partner" February 9, 2024 5.0 Pros \* Responsive customer support \* The sandbox environment is perfect for building integrations: it's equipped with the right amount of test data for thorough testing (which should be expected but isn't common in other platforms we've built for). Having access to the Admin UI for the Sandbox environment saves a lot of time as well, allowing for quick tasks like signing in a new member. Cons I haven't come across this feature in any other Fitness Management Software, but having a client library written for many popular languages would significantly expedite development. Perhaps something akin to what AWS offers: writing (and maintaining) code in one language and then translating it into many others. Review Source Response from Xplor Technologies September 16, 2024 Thank you so much for your feedback! We're so glad you love our sandbox environment and responsive customer support! JP Joshua P. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Decent product, terrible support" May 15, 2019 1.0 Don’t go with the iframe option. It’s not ready for the live environment, they didn’t test it nearly enough. Also, don’t come to Zingfit if you expect any kind of after sales support...you pay your year upfront and then they don’t want to know about it. I’ve had an issue on our Production site for 6 months (multiple customers can’t log in unless they clear their cache), no matter how many times I send in videos or logs showing this issue, they don’t make any progress. It’s a shame, decent product let down by subpar operations. Pros Product is very customisable, but comes at a cost. Cons Their operations and ongoing support are beyond terrible. More detail below, but 6 months and counting for a login issue affecting end customers is just insane. Review Source Response from Xplor Technologies June 14, 2019 Hi Josh, thank you for sharing this feedback, we sincerely apologize for your experience. We really appreciate you jumping on the phone with our team and discussing our solution and to get this resolved this for you. We value your custom and we really value that you that were one of our first customers to adopt the iframe. We apologize for the frustrations you experienced while we have been improving it. We can't roll out new products without the patience and the support of studios like yours and for that we are very grateful. BUT we also realize how frustrating it is to spend your time and energy on these matters and we would like to make it up to you. Per your phone call with our team member, we have proposed a technical solution and come to an agreement. We hope to use this opportunity to show you how we can better how the zingfit team and the platform are the right choice for boutiques. HL Haider L. CEO/Co-Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Would recommend Mtek to anyone!" November 6, 2022 5.0 Pros Mtek is fantastic for fitness studios that are classes based. It's super easy to use and their team is constantly making updates and releasing new features showing that they are focused on improving the product. It's also extremely user friendly compared to their competitors making training a breeze for employees. Cons The mobile app leaves a little to be desired, however it is newer so the expectation is they will release more features on it as time goes on. There also isn't a great place to manage personal training for studios like ours that do both Personal Training and Classes. A dedicated place to manage PT would be a gamechanger and easily make this the best fitness management software Review Source Response from Xplor Technologies September 16, 2024 Haider, thank you so much for your 5-star review! We're glad you find it easy to use. We are focused on delivering new features that continue to drive ease for studio owners and their employees. Thank you for your continued partnership! Melanie T. Head Of Operations Used the software for: 6-12 months ### "User friendly, Customer loves it but ....... Non-existent customer service" December 21, 2017 4.0 Pros \- User friendly and simple to use - The studio map makes it easy for users to book their bike - Effective and stable for multiple studios - Love the detailed reports - Users love the booking system as it's simple and easy to use Cons Customer service is non-existent, they have missed my web launch dateline 3 times and to make matters worst, they don't even give you an update of the progress they have made on the design. This has been going on for months and there is a lot of miscommunication between themselves at Zingfit. To make matters worst, their office hours is not the same as ours, if they provide service to countries around the world shouldn't there be a customer service contact for those outside of the US? Review Source KC Kathryn C. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Great software" June 21, 2019 5.0 Pros I love that it's created solely for boutique fitness studios. All the things you used to manufacture a solution with the software this actually provides. It's very user friendly, they know just what fitness studios need and want to provide the best experience for their clients. If you ask for software changes, more than likely they actually implement your suggestions, which is really cool! Cons Support can be absolutely amazing or ok. That said, since we migrated over customer service has gotten so much better!! Definitely minor given all the great benefits of the software. Review Source Response from Xplor Technologies June 26, 2019 Hi Kathryn, We are proud to support boutique studio owners like you and are grateful for the opportunity to continue to fuel the growth of the boutique fitness industry. We appreciate your feedback and will continue to work hard to improve and expand our product and customer experience. Thanks for being a part of the inspiring community that makes what we do possible! Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.