# Xenioo Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Xenioo Software - reviews, pricing plans, popular comparisons to other Live Chat products and more. Source: https://www.capterra.com/p/175295/Xenioo --- # Xenioo Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Xenioo ## What is Xenioo? Xenioo is a chatbot platform that helps create conversational virtual assistants that capture customer leads and keeps visitors engaged. Our powerful visual flow builder enables anyone to create and publish chatbots without needing coding skills. Chatbots can be easily embedded on websites and published on WhatsApp, Messenger, Telegram, and many more. User's conversation privacy is guaranteed by Xenioo fine-grained operators permissions, flow opt-in, and data persistence configuration. ## What is Xenioo used for? [Conversational AI Platform](https://www.capterra.com/conversational-ai-platform-software/)[Live Chat](https://www.capterra.com/live-chat-software/) Top alternative Featured Overall rating Based on 15 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €49 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Xenioo?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.xenioo.com&name=Xenioo) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Xenioo 4.5 (15) VS. [4.7 (24,066)](https://www.capterra.com/p/135003/Slack/reviews/) Starting Price €49 Flat Rate, Per Month Starting Price $8.75 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (15) Ease Of Use 4.6 (16,324) Value For Money 4.4 (14) Value For Money 4.5 (11,390) Customer Service 3.9 (13) Customer Service 4.4 (10,610) ## Xenioo alternatives [4.7 (1,755)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.4 (4,076)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.7 (703)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/) [4.7 (16,324)](https://www.capterra.com/p/180345/WhatsApp/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/180345/WhatsApp/) [View all alternatives](https://www.capterra.com/p/175295/Xenioo/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities API Application programming interface that allows for integration with other systems/databases Autoresponders Create and automatically send premade copy in response to customer messages Canned Responses Shortcuts for inputting frequently used messages Chatbot AI-based platform which conducts a conversation via auditory or textual methods Chat/Messaging Communicate using direct chat or messages within the system Xenioo 29 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Application programming interface that allows for integration with other systems/databases Create and automatically send premade copy in response to customer messages Shortcuts for inputting frequently used messages Communicate using direct chat or messages within the system AI-based platform which conducts a conversation via auditory or textual methods Provides a channel for team members to share media files, communicate, and work together Configure existing workflows to meet your organization's needs Interprets what a user is doing based on context and helps guide them through the process. Add customized logos and colors to align with company branding Assemble applications and processes by dragging over and arranging pre-built components Helps understand a user's intentions/actions Ability to chat online in real time Access software remotely via mobile devices Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Manage and support multiple languages Process and analyze human language in text or audio form Form to collect visitor contact information when live chat isn't available Existing bot models for AI-based tools commonly used for auditory and textual conversation methods Copy on the page or chat window encouraging the user to engage with the chat option Engage in direct, instant messaging with consumers Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Train your system to interpret and transcribe voice messages The ability of a bot to respond to user queries in synthesised voice Set up connections to third-party platforms to improve business processes View messages sent by both parties during the chat conversation Transfer queries and organize messages between agents Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.3 (15) 4.3 Based on 15 reviews ## Pricing Value for money 4.4 (14) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/175295/Xenioo/pricing/) Free €0.00 It includes: - Broadcast - Chatboard Designer - Chatbot Preview - Conversation - Reports Growth €49.00 Flat Rate,Per Month It includes: - 10 Intent - 1 Agent - 1 Chatbot - All Channels - Basic Support Professional €99.00 Flat Rate,Per Month It includes: - 30 Intents - 3 Agents - 3 Chatbots - All Channels - Premium Support Value for money 4.4 (14) 4.4 Based on 14 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ SendGrid](https://www.capterra.com/p/204113/SendGrid/)[ Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.9 (13) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.9 (13) 3.9 Based on 13 reviews ## User reviews Overall rating 4.5 Based on 15 reviews Filter by rating 5(10) 4(4) 3(0) 2(0) 1(1) Mentioned topic Sorted by most recent Luciano Z. ChatBot and Automation Develop - Consultant Information Technology and Services ### "Great cross-platform chatbot builder" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 May 20, 2021 My experience is entirely positive: after an initial uphill journey, the platform starts to pay you back with a wide elasticity, a lot of power, and the ability to create chatbots with a scalable approach to the many communication channels supported. Pros Its extremely modular approach, multi-channel, agency pricing, various add-ons. NLP engine in included as well as execution diagram to debug conversational flows Cons The initial learning is not very fast and the paradigm of use must be approached with calm and mental elasticity. Alternatives considered [FlowXO](https://www.capterra.com/p/206159/FlowXO/) [ManyChat](https://www.capterra.com/p/206636/ManyChat/) [Chatfuel](https://www.capterra.com/p/181770/Chatfuel/) Reasons for choosing Xenioo Its elasticity and versatility, in addition to its affordable pricing model, make Xenioo the ideal choice for multichannel chatbots. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RA Riad A. Managing Director Marketing and Advertising ### "Excellent choice for quick wins." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 May 27, 2020 Xenioo allowed us to quickly develop and scale bots that have considerably improved user experiences on web, mobile, social media and WhatsApp. Pros Creating option based user journeys is extremely easy with Xenioo. Defining and capturing intent is also easily created and allows to build a very good experience with the chat bot, even with minimal knowledge of NLP. Cons The reporting part is still basic and not easily customized. Generating reports on the types of engagement with the bots can be quite a meticulous work. Lack of Arabic language support is also a con for us. Reasons for choosing Xenioo Ease of use. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. NM Nicholas M. AI Engineer Computer Software ### "Best Chatbot Platform in the market" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 22, 2020 The Xenioo team has an exceptional customer care and allows you to solve any problem sometimes even within a day or during weekends! By far the best platform I've been using so far. Pros Constantly evolving in features, Xenioo allows you to integrate chatbots to ANY kind of channel (also voice channels such as Amazon Alexa, Google Assistant and VoIP). Many of these features allow you to completely customize your chatbots with or without coding and native integrations are really useful and suitable for any need. The AI Engine supports several languages and it allows you to create fully NLU/NLP based chatbots. Cons Some features are probably too "hidden" or not properly explained in the devs documents, yet the Xenioo team is improving day after day. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JG Jan-Frederik G. Founder Leisure, Travel & Tourism ### "Super user friendly chatbot platform" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 April 17, 2020 It is a very easy to use platform for chatbots, that makes the implementation of a first chat bot very easy. Once you get to a more advanced level, it also offers plenty of opportunities to implement way more advanced features. The pricing is remarkable, as it is affordable to simply get a start and try out things, without spending hundreds and hundreds of Euros per month without even knowing if this is the right tool for you. On the negative side, we would like to see improvements regarding reliability / stability of the service and an implementation of Whatsapp without third party providers. Pros Xenioo is super easy to use, it was really easy to get a start in the world of chat bots with this provider. Cons It is still a start up and software in development, so sometimes there are minor glitches or some functionality you would like to have has not been implemented yet. Additionally, it depends on the channel how reliable the chat bot is. We have ongoing issues with Telegram for example, whereas Facebook Messenger works super stable. Reasons for choosing Xenioo Easier to use, more reasonable pricing Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. VS Vasilis S. CEO Broadcast Media ### "What about Xenioo?" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 April 15, 2020 Xenioo is a honest tool that is giving you more value for the money you pay. It works. It has some limitations but it's a chatbot. We have other needs too. I wish for example to include a JSON Parser to deliver output without writing Java. But in my opinion 10/10 Thanks \[SENSITIVE CONTENT HIDDEN\] and all the team you're doing a great work. I am using Xenioo in many aspects and I've much more planned. Pros First, \[SENSITIVE CONTENT HIDDEN\] and all the team are always improving the app adding new features. Secondly, there's Cloud JavaScript platform which gives more flexibility, and NPL that is really a masterpiece, if you have the time to write it correctly, Xenioo is giving you the tool. The Pay as You Go, is also welcome because you pay for what you use and need any month. Easy cancel. Guys there are good programmers. Cons I'd like it very very much more if you could integrate it with Integromat. Zapier is integrated but i am not using Zapier for many reasons. I'd prefer a little more documentation, especially about the not obvious operations, because there are many conditions that you have to test to understand how it's working. It's fun on one hand , but if you're in a hurry you can't do a 'fast app' with Xenioo, you have to be concentrated on what you do. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RS Ramiro S. IT Information Technology and Services ### "Xenioo Creación fácil de bots" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 April 14, 2020 Actualmente lo uso en unas de las páginas que administro y en términos generales me siento muy cómodo con su la claridad y sencillez de su plataforma de configuración de bot.s Pros Realmente es uno de los sistemas de creación mas fáciles de usar que he probado, y vaya que he probado algunos. Su entorno de creación de bot es muy amigable y puedes configurar acciones de manera rápida. Su integración a plataformas sociales es rápida pero muy segura y vaya que esto si es muy importante cuando eliges integrar una App o darle privilegios y acceso a las redes sociales que administras. Cons En cuanto a funciones no me atrevería a hablar de algo que no me haya gustado, sin embargo para mi en lo personal es una desventaja que la plataforma de Xenioo aún no disponga de un entorno de trabajo en el idioma español, por otro lado sus planes de pago son de alto costo, me gustaría ver planes más económicos para PYMES. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JC Jonathan C. CEO Marketing and Advertising ### "Modern Innovations' Review of Xenioo" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 April 14, 2020 I am happy to work with Xenioo because it offers a platform with more functionality in comparison to other service providers. Pros I like the fact that the platform is easy to use, even people with no programming background can create very useful bots. I also like the fact that the company is innovative and is always introducing new useful features. The company's platform offers more functionality in building bots as compared to other service providers. The pricing model is better than other service providers. Cons The system does not accept a list as input into a variable. The company does not offer realtime customer support for lower-level packages. The company does not have it's own WhatsApp APIs which makes it a bit costly to operate a chatbot. Reasons for choosing Xenioo Functionality and innovativeness plus the packages are better priced Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Nikolay K. CEO Education Management ### "Good whatsapp bot" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 14, 2020 Have some issues regarding API connection with whatsapp. Work great now. Good Whatsap bot Pros Can automate my initial whatsapp conversations. 100% automation Cons Can't automate follow up messages. It could beat email easily with this feature Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Head of Private client service department Financial Services ### "Everything is nice!" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 April 14, 2020 Pros It's very easy to set up this chatbot, everything is pretty much clear, there are few tutorials which help a lot to understand the way it works. There are some nice features which help to look chatbot more alive. Cons I'm very missing the notification system, which lets the operator know that the client wants to communicate with an operator. Also, it would be nice, to receive customize reports, because now there are a lot of unnecessary information. Also in the conversation section, there is no filter which lets to filter the last communication, because now there is "last seen", which is not the same as last communication. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ML Mauro L. Informatico Information Technology and Services ### "Ottima piattaforma" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 14, 2020 Complessivamente devo dire che la piattaforma Xenioo è una delle migliori in circolazione per le tante caratteristiche presenti e il notevole impegno a migliorare continuamente, inoltre essendo uno dei primi utilizzatori mi è piaciuto anche il sostegno e le implementazioni seguite a delle mie segnalazioni. Pros Avevo conosciuto un altra piattaforma per la creazione di Chatbot ma poi ho incontrato Xenioo e ne sono rimasto colpito, di facile operatività e gestione oltre alle tante news che vengono implementate. La facilità di gestire i broadcast, di provare in anteprima il chatbot Cons Diciamo che non ci sono lati negativi, forse AI ma per mia poca competenza e magari gli helpp in italiano all'interno della piattaforma durante l'utilizzo. Reasons for choosing Xenioo L'ho spiegato già, però preciso anche prima di tutto è un progetto italiano e poi il supporto davvero presente ed alle funzionalità complete. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 15, 2020 Thank you for your review! We're currently looking into translating our platform to Italian and to other languages. [View all Reviews](https://www.capterra.com/p/175295/Xenioo/reviews/) Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)