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Xenioo is a chatbot platform that helps create conversational virtual assistants that capture customer leads and keeps visitors engaged. Our powerful visual flow builder enables anyone to create and publish chatbots without needing coding skills. Chatbots can be easily embedded on websites and published on WhatsApp, Messenger, Telegram, and many more. User's conversation privacy is guaranteed by Xenioo fine-grained operators permissions, flow opt-in, and data persistence configuration.
Provider
Matelab
Located In
Italy
Foundation
2017
Open API
Yes
Deployment
Cloud, SaaS, Web-Based
Training
Live Online, Documentation, Videos
Support
Chat, Knowledge Base, Email/Help Desk
Xenioo has been created for any brand that wants to automate and optimize its own or customer's processes(sales, support, lead gen) through the use of intelligent and multi-channel virtual assistant.
Content Source: Xenioo
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Xenioo Reviews
Pros
Many of these features allow you to completely customize your chatbots with or without coding and native integrations are really useful and suitable for any need.
I also like the fact that the company is innovative and is always introducing new useful features.
There are some nice features which help to look chatbot more alive.
It's very easy to set up this chatbot, everything is pretty much clear, there are few tutorials which help a lot to understand the way it works.
Cons
The company does not have it's own WhatsApp APIs which makes it a bit costly to operate a chatbot.
I'm very missing the notification system, which lets the operator know that the client wants to communicate with an operator.
Also in the conversation section, there is no filter which lets to filter the last communication, because now there is "last seen", which is not the same as last communication.
Once Credit Card number is in, they will not allow you to diable the account and continue to charge you for one excuse or another. U cannot remove Credit Card number or cancel your account.
"Great cross-platform chatbot builder"
Overall: My experience is entirely positive: after an initial uphill journey, the platform starts to pay you back with a wide elasticity, a lot of power, and the ability to create chatbots with a scalable approach to the many communication channels supported.
Pros: Its extremely modular approach, multi-channel, agency pricing, various add-ons. NLP engine in included as well as execution diagram to debug conversational flows
Cons: The initial learning is not very fast and the paradigm of use must be approached with calm and mental elasticity.
"Advance tool for chatbot dialogue creation and hybrid opportunities (chatbot+agent) in multichannel."
Overall: Allows both big brands and SMEs to implement a complex chatbot if required. Pricing is not high compared with other known solutions that are more limited in terms of functionality.
Pros: Combination of NLU + dialogue creation. Implementation of complex dialogues can be done by non tech-profiles (many options to be implemented: use of variables, local or global intents, etc.). Many channels included and agents module.
Cons: There is always room for improvement, such as channels (Microsoft Teams; or allowing one chatbot to be deployed in several channels) or visual elements.
"Avoid it"
Overall: Quite bad
Pros: I like that how easy they made it to fork out money from your credit card account
Cons: Read the fineprint on their payment policy. Once Credit Card number is in, they will not allow you to diable the account and continue to charge you for one excuse or another. U cannot remove Credit Card number or cancel your account.
Vendor Response
"What about Xenioo?"
Overall: Xenioo is a honest tool that is giving you more value for the money you pay. It works. It has some limitations but it's a chatbot. We have other needs too. I wish for example to include a JSON Parser to deliver output without writing Java. But in my opinion 10/10 Thanks [SENSITIVE CONTENT HIDDEN] and all the team you're doing a great work. I am using Xenioo in many aspects and I've much more planned.
Pros: First, [SENSITIVE CONTENT HIDDEN] and all the team are always improving the app adding new features. Secondly, there's Cloud JavaScript platform which gives more flexibility, and NPL that is really a masterpiece, if you have the time to write it correctly, Xenioo is giving you the tool. The Pay as You Go, is also welcome because you pay for what you use and need any month. Easy cancel. Guys there are good programmers.
Cons: I'd like it very very much more if you could integrate it with Integromat. Zapier is integrated but i am not using Zapier for many reasons. I'd prefer a little more documentation, especially about the not obvious operations, because there are many conditions that you have to test to understand how it's working. It's fun on one hand , but if you're in a hurry you can't do a 'fast app' with Xenioo, you have to be concentrated on what you do.
" Great chatbot designer"
Overall: Xenioo checked all of our requirement boxes. Great user experience overall.
Pros: he chatbot designer makes building a chatbot very easy. We've been using it for Alexa and Google Assistant integration and it made the process of creating, publishing an mantaining everything a real breeze. We integrated the chatbot with our platform very quickly and easily.
Cons: I would love to see more simplified versions of the more advanced features such as broadcasting. The number of available options to reach out to users is overwhelming at first.
