Who Uses This Software?

It is used by small, medium and large industries to track and manage the bug life cycle. It helps them collaborate, log and fix issues and view progress with reports.


Average Ratings

28 Reviews

  • 5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $40.00/month
    See pricing details
  • Pricing Details
    Free plan with 1 project and 5 users. Premium plan from 40$ per month.
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Zoho Projects
  • www.zoho.eu/projects
  • Founded 1996
  • United States

About Zoho BugTracker

Zoho BugTracker is the collaborative bug tracking software from Zoho, a brand trusted by 35 million users worldwide. BugTracker helps you track the life cycle of bugs from beginning to closure, making sure that you build and ship great products on time every time. Set up automatic notifications, business rules and custom workflows to follow and close bugs faster. Define realistic expectations for your clients and surpass them with Service Level Agreements.


Zoho BugTracker Features

  • Backlog Management
  • Filtering
  • Issue Tracking
  • Release Management
  • Task Management
  • Ticket Management
  • Workflow Management

Zoho BugTracker Reviews Recently Reviewed!


Capterra loader

Zoho's BugTracker for Issue/Bug/Change Management

Sep 13, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Zoho Bugtracker is a very simple yet powerful tool for managing the issues/bugs or changes. The layout is simple and you can respond or add comments to your bugs from email/app. The categorization within projects helps narrow down to project and gives a better overview of the status of the project. The dashboards are also very useful.

Cons: Unfortunately, i have noticed that as the comments/notes or screen keep accumulating in a case - the page behaves weird. For eg: we had a very length email which contains lot of details and when this email was sent as it to the case through email, the page went extremely long at bugtrackers and the verticle scroll bar almost disappeared. But in general it is very good for all project types

Overall: We are using the bugtracker for case management as being a SaaS provider and on Agile, we are need to be very flexible in our product. Hence the changes, issues need to records more frequently and quickly so that we can respond well in time. this tools helps achieve the goal

Capterra loader

Feature Rich, Customizable, Easy to Use Project/Bug Tracking at a Good Price

Apr 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: My entire company LOVES using Zoho Projects/Bug-Tracker. We had previously used JIRA and were pulling our hair out trying to customize it with some simple workflows. I usually excel at that sort of thing but we did not seem to get along. Next I found Zoho and from the trial through today, they're amazing. It's easy to customize anything, the pricing is great, the support is fantastic and very responsive. They do regular updates and explain everything so you can jump on any new features right away. I HIGHLY recommend Zoho Projects/Bug Tracker.

Cons: Occasionally we run into an issue with a complex project where we'll need more custom fields to be able to add to it and have to be a little creative.

Overall: My company FINALLY adopted some project/bug tracking software after 2 failed, previous attempts. Love Zoho.

Capterra loader

Zoho Bug Tracker

Sep 11, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: I really like the user interface which is very friendly for users from all background. The software is easy to use and has lots of functionalities. Moreover it is easiest for a small company like mine with only 5-6 users to use the basic features for free. We don't have either the budget or the knowledge to use the more complex bug tracking softwares and this works perfectly for us.

Cons: I wish we could customize it a bit more. I also wish there were more ways in which we could classify bugs with larger range of severity. But honestly saying I am very satisfied with Zoho Bugs and these are only minor points.

Overall: Very Good.

Instantly Spots and Tracks Bugs You Don't Need

Oct 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I use Zoho Bug Tracker to identify if there are any bugs in the programs I use. This software is quite helpful because it alerts me each time there are bugs. There are software that can slow your system down or even occupy a lot of bandwidth which causes your computer to freeze or lag. Some software automatically has you download other features you don't need without you even knowing. Zoho Bug Tracker is quick to spot these issues and keeps my computer running at the speed I desire it to be. I never have to worry about bugs with this software.

Cons: My main issue with this software is the steep cost. Lowering the price would make it more attractive for consumers to purchase since people do need this type of software.

Powerful features with Simple interface

Oct 31, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I use it regularly and never felt anything lacking in this app. It is loaded with powerful features. I have been using it for more than two years and not paid a penny yet. It's free for small teams but pleasantly exceeds your expectations.

Cons: Though nothing much to complain, the look and feel is a bit too functional. Would love interesting bits in design here and there.

Increased productivity

Jul 24, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Very fast custom views and a user-friendly dashboard to manage bugs.

the feature I liked the most is their kanban view of the portal it gives ease of use in tracking bugs.

Increases the productivity with predefined privileges for every user and hierarchy.

Cons: It is on the little pricey side than other bug tracking solutions.

Doesn't have the mobile app.

It doesn't provide the mobile app.

Capterra loader

Efficiency for connecting Support and Projects areas

Sep 12, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It establishes a link between Support and Projects areas in our Company:

The tickets that our Support area receives through Zoho Desk are sometimes a problem or an issue that relates to a specific project either active or completed by our Projects Area which uses Zoho Projects to keep a record of all projects.

In this case the attention of this ticket is often provided by our Projects area, and each area needs to be able to visualize, register and manage the requirement in its own tool.

By using BugTracker our Support area still keeps an eye on these kind of tickets and register its development in Zoho Desk, while passing the requirement to our Projects area leaving a link between both tools (Zoho Desk and Zoho Projects); meantime, our Projects Area registers this "issue" attention related to the specific project, and keeps an accurate record of the projects history.

Cons: When you register the time spent on the attention for a Bug in Zoho Projects, it doesn't automatically updates de time registers of the linked ticket over Zoho Desk

Overall: Great experience, helps keeping an accurate record for each area on its own tools.

Excellent Product

Oct 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to access bug list and filtering and also email notification for each action

Cons: Able to track team bug list very easily

Overall: It is excellent

Capterra loader

Best place to log and manage bugs

Apr 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to log and track

best integration with calendar

Supports blogs and forums

Easy to collaborate with the help of the chat

Good support to add related documents

Good work flow support

Cons: Little expensive

Lack of change log support

Not having good support for complex projects support

Overall not much to complain

Overall: Worth having in the organization to avoid the cost of infracture

Capterra loader

Zoho Bug Tracker is Awesome! It tremendously increases the productivity and Collaboration

Oct 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use and intuitive

Reports are good

Cons: Whatever we want it's there. So, no comments

Overall: It has increased the Productivity and collaboration and helps us to keep track on the issues.

Best Solution for Bug Tracking

Jun 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Have been using Bug Tracking Tools last 7 Months it got way easier to manage and plan new product updates. You can easily divide between new product updates and bug fixes.

Cons: Zoho's technical support is not helpful whatsoever, Little expensive and there is no mobile apps. Overall not much to complain

Bug Tracker Review

Oct 10, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the support given to the customers.

Cons: Improvements can be done to the Customization options given.

Perfectly made for Tech Startups

Sep 14, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and complete set of functionality.

Cons: Cost structure could have been more stretched.

Overall: For a product development company like us it offers all the functionality require to keep track of software bugs.

Capterra loader

About Bug Tracker

Oct 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Everything about this software, especially features

Cons: nothing about this software, but sometimes loading doesnot happen in a quick manner

Zoho is a good Platform

Sep 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I use most service in zoho , it's easy to use , very nice UI/UX , we are a startup company and when we a go to huge company i think we should use zoho services , so anyone need a Good services i hope to use zoho

Thank you zoho

Cons: I don't have any Cons , so it's a good software

Zoho Bugtracker is on-cloud ticket or bug management System

Oct 04, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like it because:

1. It Provides simple and easy to navigate dashboards.

2. It list and prioritize tickets on the basis of Severity.

3. Its easy to track and manage task.

Cons: We generally uses simple projects so its working fine

Very easy to use!

Aug 17, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

1 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: This add in has assisted us greatly with the communication between our support staff and our development staff. The built in features, like bug severity, reproducibility, etc are all items we were missing prior to finding this solution.

Pros: The features at the bug-level that allow you to drill down to the cause, the reproducibility, the impact on our client, and even the connection with the CRM to see exactly what client or parent organization were impacted have been incredibly helpful. The integration with projects was a key component that set this apart from other solutions.

Cons: I truly don't have any cons at this time. (Aside from my consistent feedback that Zoho's technical support is not helpful whatsoever) Everything about this add in is easy to use

Recommendations to other buyers: It's definitely worth the (minor) cost to add this on to projects. 5/5

game changer

Sep 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I have been looking for years of this kind of software. It real improves my product performance.

Cons: I have not found any cons of this software.

Zoho Bug Tracker overall impression

Sep 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: That it's "easy of use" and has everything we need in it to track bugs

Cons: I couldn't highlight parts of the Comments

Overall: An easy Bug Data Base that is intuitive and easy to use

It is a great solution for bug tracking

Aug 08, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: When I first started using Zoho Bug Tracker it got way easier to manage and plan new product updates. You can easily divide between new product updates and bug fixes

Cons: There is no mobile app and for a team that is working primarily on the go it is and essential part for creating new bugs

Capterra loader

Customizable and easy to use

Oct 09, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: BugTracker can be customised in many ways. User interface is clear, fast and easy to use.

Cons: Finnish translation would be nice, but not a show stopper in our in-house use.

Overall: BugTracker provides a clear overall view of ongoing bugs, that prevents users from adding duplicate bug reports.

Great Tool for Project Tracking...

Sep 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use. Excellent Dashboard and reporting capabilities.

Cons: None. For the work being done. May have to come back after extensive use to report on any problems in the system.

Overall: Tracking a new project from inception to deployment. See like an excellent tool with a great user interface.

Best BugTracker

Sep 14, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Overall, the application is simple and easy to use

Cons: Doesn't update time information (maybe ajex call), sometimes we need to refresh the page. This is sometimes misleading.

Overall: Great!

Wonderful tool

Sep 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We used this tool to track and report our bugs to software vendor.

Cons: We haven't found anything bad about this software. However, it will be great if free version size constraint can be further relaxed.

Overall: We were really struggling to report bugs to your software vendor. Then we started filing them in this tool and got a very good utilization.

Zoho bugtracker review

Sep 17, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The UI and functionalities are very well thought and can be learnt very quickly and put use. Great feat

Cons: The software can be made better by integrating features like updating code snippets, adding review comments.

Overall: I am using for our multi-site software development for a small team and it is very useful

Easy to use

Oct 09, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: Good way to track your issues and the status of them

Cons: If you have lots of tasks to track where you need to find completion and by individual its hard to keep travk of everything

Overall: We mainly solve admin problems where sometimes we need to do some research which that is good as you can "tag" someone to get help on

Oct 08, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

5 / 5
Value for Money

Jun 23, 2016
4/5
Overall

5 / 5
Ease of Use

4 / 5
Customer Support

5 / 5
Value for Money