--- title: "Facilio Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Facilio Software - reviews, pricing plans, popular comparisons to other Facility Management products and more." source_url: "https://www.capterra.com/p/175300/Facilio/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # Facilio Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Facilio ## What is Facilio? Facilio is the agentic platform for facilities management. Atom, Facilio's family of AI agents, takes in requests by phone, WhatsApp, web chat, and email, dispatches technicians, coordinates vendors, validates invoices, and keeps buildings compliant. The agents work on Facilio Connected CMMS, which runs work orders, planned maintenance, assets, inspections, and vendors across every site. When a process needs its own agent, Facilio's FM Ops Engineers build it with your team and take it live in weeks. Facilio has 150 customers across four regions. ## What is Facilio used for? [Facility Management](https://www.capterra.com/facility-management-software/)[Energy Management](https://www.capterra.com/energy-management-software/)[Maintenance Management](https://www.capterra.com/maintenance-management-software/) Top alternative Featured Overall rating Based on 25 user reviews Reviews sentiment Positive 80% Neutral 16% Negative 4% Starting price $10000 Other, Per Year Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Facilio?[Manage this product listing](https://www.g2.com/products/facilio/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Facilio 4.0 (25) VS. [4.8 (1,080)](https://www.capterra.com/p/179296/GetMaintainx/reviews/) Starting Price $10000 Other, Per Year Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (25) Ease Of Use 4.8 (1,080) Value For Money 4.0 (21) Value For Money 4.7 (998) Customer Service 4.3 (23) Customer Service 4.8 (1,018) ## Facilio alternatives [4.8 (757)](https://www.capterra.com/p/162600/Limble-CMMS/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.7 (454)](https://www.capterra.com/p/130563/FMX/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.6 (85)](https://www.capterra.com/p/191385/AkitaBox/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (356)](https://www.capterra.com/p/141080/iAuditor/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/175300/Facilio/alternatives/) ## FAQs about Facilio Overview ### Which roles and teams benefit most from Facilio? Facilio is most used by facilities managers, facilities engineers, and building information teams managing maintenance, asset data, and building operations. Operations, project, and PMO managers track work orders, project delivery, and site coordination. Safety and QHSE teams monitor compliance activities, while senior leaders review operational performance and facilities planning. Answer based on 25 reviews Overview ### What company size and industries is Facilio built for? Facilio is built primarily for enterprise organizations, which represent 44% of reviewers, and Facilities Services teams, at 40%. It serves commercial real estate owners and operators, FM service providers, retail chains, educational institutions, healthcare organizations, hospitals, and data centers, while also supporting small businesses (36%) and midsize companies (20%). Answer based on 25 reviews Features and Usability ### What are the key features of Facilio? Facilio offers AI Copilot and generative AI for automated task execution, plus work order management, maintenance planning, and preventive maintenance. It also includes asset lifecycle management, inspection management, and compliance management, along with reporting and dashboards, mobile field access, access controls, and third-party integrations. Integrations ### Which third-party tools and platforms does Facilio integrate with? Facilio connects natively to 15 third-party tools, including facility and operations platforms such as ServiceNow, IBM Maximo Application Suite, IBM TRIRIGA Application Suite (TAS), and Yardi Voyager, plus analytics and communication tools like Microsoft Power BI, Tableau, Slack, Twilio, and WhatsApp. Answer based on 6 reviews Getting Started and Support ### What training and onboarding options does Facilio offer? Facilio provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars cover scheduled learning sessions, documentation offers written reference material, and videos provide self-paced visual guidance. Getting Started and Support ### What customer support options does Facilio offer? Facilio offers Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, and Chat. Reviewers describe the support team as attentive and serious about customer service, especially during implementation, with help that makes a difference when setting up the platform and adapting it to existing operational methods. Answer based on 2 reviews ## Features AI summary Based on 1,961 Facility Management reviews Capterra data shows that buyers of facility management software rank the following features as their top priorities: - **Maintenance Management** (**44%** of reviewers rated this feature as critical) - **Work Order Management** (**55%**) - **Maintenance Scheduling** (**45%**) Facilio supports all three of the features reviewers value most: **Maintenance Management**, **Work Order Management**, and **Maintenance Scheduling**. Together, these capabilities help businesses keep assets in good condition, handle service requests efficiently, and plan recurring maintenance work more effectively, allowing teams to reduce downtime and stay on top of daily operations. Maintenance Management 3.6 (9) 55.56% of 9 reviewers that rated this feature as important or highly important Manage, maintain and track the performance of assets and equipment Work Order Management 3.8 (10) 70.00% of 10 reviewers that rated this feature as important or highly important Creating, assign, and track jobs and/or tasks for work orders Real-Time Notifications 3.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Notifications that are delivered to users as soon as an event occurs Real-Time Data 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Receive data and information in real time Preventive Maintenance 3.9 (11) 63.64% of 11 reviewers that rated this feature as important or highly important Minimizes equipment failures and optimizes asset reliability through scheduled inspections, repairs, and replacements Maintenance Scheduling 4.0 (7) 28.57% of 7 reviewers that rated this feature as important or highly important Schedule predetermined or ad hoc maintenance services and labor requests Facilio 62 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Asset Lifecycle Management: Manage assets throughout their lifecycle to optimize profit - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Autonomous Task Execution: Completes tasks independently without constant human intervention - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Checklists: An itemized to do list that can be edited as tasks are completed - Commercial Properties: Designed to serve commercial properties - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Contract/License Management: Track, store, and access client contracts or licenses - Corrective and Preventive Actions (CAPA): Investigate and take action at root cause or error in processes to prevent recurring issues - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Data Import/Export: Import and export data to and from software applications - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Equipment Maintenance: Manage procedures that ensure organizational equipment remains in working condition - Equipment Management: Monitor and maintain equipment used to manufacture and deploy products and services, and to reallocate assets where needed - Facility Asset Management: Manage and track high-value assets including office equipment, furniture & more - Facility Scheduling: Schedule facilities, such as athletic fields, venues, and convention centers based on their availability - Fixed Asset Management: Centralized database to track details of fixed assets such as depreciation and maintenance scheduling/history - For Schools: Designed to be used by kindergarten, primary, middle, and senior secondary schools. - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Green Building Operations: Monitor energy and water usage in buildings, use energy usage data to generate actionable reports, and forecast the performance of "green" initiatives to reduce energy costs, greenhouse gas emissions, and other associated waste. - Historical Reporting: Information, data and reports that are being tracked over time - Incident Management: Manage and track all disruptions and incidents - Inspection Management: Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards - Inventory Control: Monitor product stock levels - Inventory Management: Track and manage inventory levels to maintain proper supply - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Maintenance Management: Manage, maintain and track the performance of assets and equipment - Maintenance Planning: Schedule and assign maintenance work orders to engineers or technicians from within the system. Work orders can be prioritized according to a series of predetermined factors in order to streamline operations. - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Materials Management: Process of planning, procuring and controlling material flows along with supplier evaluation and shipping - Mobile Field Access: Facilitate maintenance planning and task completion with mobile access to facility management tools. - Move Management: Coordinate employee and asset moves, adds, and changes (MAC) to reduce associated costs and minimize organizational disruption - Multi-Location: Manage and support multiple locations - Parts Management: Track parts inventory levels and manage re-stocking - Preventive Maintenance: Minimizes equipment failures and optimizes asset reliability through scheduled inspections, repairs, and replacements - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Reporting & Dashboards: Survey results can be visualized and reported on in real time, with manager dashboards and automated reporting tools. Reports can be customized and distributed to aid in organizational improvement and employee performance reviews. - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Residential Properties: For residential properties - Service Request Management: Assign, track and manage customers' service requests such as service enquiry, feedback/complaints and more - Service Request Portal: Respond to and manage facility reservations and maintenance requests submitted through a centralized web portal. - Space Management: Manage occupancy and space utilization in facilities and buildings - Space Planning: Provide information detailing how the space inventory in a building is used, what assets currently occupy that space, and how the assets are arranged in order to optimize the management of space inventory. - Status Tracking: Track the status over time for a request, process, asset, or transaction - Task Management: Create, manage and track all task activities and progression - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Vendor Management: Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. - Visitor Management: Allow organizations to streamline the check-in process for visitors. - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 3.8 (25) 3.8 Based on 25 reviews ## Pricing Value for money 4.0 (21) Free Trial Basic $10,000 Other,Per Year Value for money 4.0 (21) 4.0 Based on 21 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ Xero](https://www.capterra.com/p/120109/Xero/)[ Tableau](https://www.capterra.com/p/208764/Tableau/)[ Microsoft Power BI](https://www.capterra.com/p/176586/Power-BI/)[ Okta](https://www.capterra.com/p/119653/Okta/)[ Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (23) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (23) 4.3 Based on 23 reviews ## User reviews Overall rating 4.0 Based on 25 reviews Filter by rating Counts reflect reviews available in this feed. 5(6) 4(14) 3(4) 2(1) 1(0) Mentioned topic Recent reviews first, then most helpful Anirudh N. CMO Used the software for: Less than 1 year ### "Might be the first predictive FM Software out there" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 1, 2019 Overall, we've had a really smooth experience. The notifications and email flow has dropped considerably which has eased a lot of my colleagues and my time. Pros You can create workflows that helps you detect equipment problems before they happen. That's helped us have huge energy savings. Cons So far we haven't had any issues with their tech stack. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer General Manager Safety and Facilities NSW Used the software for: 3-5 years ### "General Manager Safety and Facilities (NSW) " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 28, 2025 Very positive and a great team that support their customers, even with our differing time zones they are very responsive. Pros Single application for the management of Facilities Operations, from TSR to work order, Planned Maintenace, Compliance and Safety to Invoicing Cons Unable to bulk download documents, this can cause some delays in the preparation of reports where copies of service reports may be required Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer HEAD OF FM Used the software for: Less than 1 year ### "Facilio CAFM Solution" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 December 19, 2022 Value for money, easy to use Pros User friendly interface, graphical display of process and can be customized by the user very easily. Cons Appointment scheduling feature is not available Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AC Azelea C. Project Manager Used the software for: Less than 1 year ### "Great team and product to work with!" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 November 25, 2022 The Facilio team have been a pleasure to work with. The project has presented lots of tricky situations, many partners to collaborate with and our many requests for features that Facilio don't currently support. The team have been graceful but firm in the way they've managed everything. And mostly the level of patience the project team have shown us whilst working together has been amazing. Pros Dashboard that can centrally present the live data of the building systems. It's been a game changer to have all disparate systems in one place. Historical data is stored and easily accessible on the platform. Once the user knows the terminology it's relatively easy to filter the information needed. The ability to segment the data and build widgets for different user groups. Optimisation of certain systems have been great to see, although yet to be rolled out as we keen having issues. Open platform that connects easily to other open API systems. Cons There is no sandbox feature to allow for the build and testing to be separate to the live platform. This has caused many issues and an untidy platform for end users. It also means that it is more difficult to launch features in phases as any changes could affect the live platform.Better reporting feature outside of the widgets and dashboards is lacking. The BMS functionality of the platform is more rebust than other. The set up and language of the platform is more geared towards FM/TSMs rather than other disciplines of management. Fault reporting feature it set up with the use of the in-built CAFM system in mind, as we don't currently utilise this feature the reporting is not as robust. Security of the set up could be more robust both in terms of user log in to how it connects to backend networks etc. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Head of Facilities Used the software for: Less than 1 year ### "Molonglo - Facilio Partnership" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 December 6, 2022 It is too early to tell - but I have high hopes. We would like to continue to see new modules and are happy to help expand Facilio in Australia. Pros The overall customisability was the main feature of the product. It has the power to provide strong analytics and we need to capitalise on these. Cons The time that it took to implement. We were in a position where we significantly underestimated the required time. This is my only reservation when I recommend the platform. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Deputy Manager Used the software for: 3-5 years ### "My Facilio Experience in FM " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 December 16, 2022 Easy to use, Pros User Friendly, Easy to use, flexibility and easy access to data Cons Mobile app, not stable in all platforms Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Operations Manager Used the software for: 1-3 years ### "A Pleasant Surprise" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 3, 2021 I would say it was a blessing to migrate to Facilio just before this COVID19 pandemic began in 2020. It really helped us get granular approach to our daily operations - seamlessly, even while majority of our workforce had to work-from-home. It was a complete overhaul from the way in which valuable operational data is collected, analyzed and fine-tuned, in real-time. Pros 1) Flexibility to quickly adapt to the existing operational methods without any hassle 2) Amazing support since implementation (apparently, they take customer service very very seriously!) 3) Will not drill a hole in your pocket - even in comparison with other established platforms that has got relatively lesser features and functionalities. 4) Already future-proof and consistently putting fruitful efforts to maintain that edge Cons 1) Could be a bit more refined (partially because of the unlimited customization options offered I presume) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer QHSE Executive Used the software for: Less than 1 year ### "Facilio Review" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 2.0 2.0 Likelihood to Recommend 3/10 December 16, 2022 Pros I noticed it's dashboard while opening my account. We can get a general all information from the dasboard. Cons The application must be user friendly. It's very difficult and very long-time process to create and closeout work orders. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Facilities Engineer Used the software for: 1-3 years ### "Amazing!" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 5, 2023 Amazing Pros All features and easy to use and amazed by the product Cons Design of the software which can be improved in a presentation way Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer CAFM Administrator Used the software for: 1-3 years ### "cafm review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 December 16, 2022 FM business level monitoring issues solved Pros All available features are good but need more advanced. Cons PPM features are required more improve. Integration with facilio is recently started Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/175300/Facilio/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [MaintainX vs Facilio](https://www.capterra.com/compare/175300-179296/Facilio-vs-GetMaintainx)