# Facilio Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Facilio the right Facility Management solution for you? Explore 25 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/175300/Facilio/reviews --- Facilio 4 (25) [View alternatives](https://www.capterra.com/p/175300/Facilio/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Facilio Ease of use 4.0 Customer Service 4.3 ## Pros and Cons in Reviews CO Chris O Head of FacilitiesReal Estate, 11 - 50 employeesUsed the software for: 6-12 months. “It has the power to provide strong analytics and we need to capitalise on these.“ December 5, 2022 AC Azelea C Project ManagerReal Estate, 501 - 1,000 employeesUsed the software for: 6-12 months. “Open platform that connects easily to other open API systems.“ November 24, 2022 AM Ashich M QHSE officerHospital & Health Care, 10,001+ employeesUsed the software for: 6-12 months. “easy to use if the mobile application worked properly“ December 13, 2022 SS Sumith S Operations ManagerFacilities Services, 201 - 500 employeesUsed the software for: 1-2 years. “Amazing support since implementation (apparently, they take customer service very very seriously!)“ February 2, 2021 ## Showing most helpful reviews Showing 1-25 of 25 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AN Anirudh N. CMO Real Estate Used the software for: Less than 6 months ### "Might be the first predictive FM Software out there" April 26, 2019 5.0 Overall, we've had a really smooth experience. The notifications and email flow has dropped considerably which has eased a lot of my colleagues and my time. Pros You can create workflows that helps you detect equipment problems before they happen. That's helped us have huge energy savings. Cons So far we haven't had any issues with their tech stack. Review Source DB David B. General Manager Safety and Facilities NSW Real Estate Used the software for: 2+ years ### "General Manager Safety and Facilities (NSW) " July 24, 2025 5.0 Very positive and a great team that support their customers, even with our differing time zones they are very responsive. Pros Single application for the management of Facilities Operations, from TSR to work order, Planned Maintenace, Compliance and Safety to Invoicing Cons Unable to bulk download documents, this can cause some delays in the preparation of reports where copies of service reports may be required Review Source Response from Facilio July 28, 2025 Thank you so much for the kind words and for sharing your experience! We're thrilled to hear that Facilio is helping streamline your facilities operations end-to-end—from TSRs to invoicing. We also appreciate you pointing out the challenge with bulk document downloads. That's a valuable insight, and we hear you loud and clear. It's already on our radar, and we'll keep pushing to remove any friction that slows you down, especially when it comes to reporting. And yes, big shoutout to our support team for showing up across time zones! Always here when you need us! Thanks again for being a part of the Facilio community! sH supreet H. HEAD OF FM Hospital & Health Care Used the software for: 6-12 months ### "Facilio CAFM Solution" December 16, 2022 3.0 Value for money, easy to use Pros User friendly interface, graphical display of process and can be customized by the user very easily. Cons Appointment scheduling feature is not available Reason for choosing Facilio Value for money and easy to use, easily configurable Review Source AC Azelea C. Project Manager Real Estate Used the software for: 6-12 months ### "Great team and product to work with!" November 24, 2022 4.0 The Facilio team have been a pleasure to work with. The project has presented lots of tricky situations, many partners to collaborate with and our many requests for features that Facilio don't currently support. The team have been graceful but firm in the way they've managed everything. And mostly the level of patience the project team have shown us whilst working together has been amazing. Pros Dashboard that can centrally present the live data of the building systems. It's been a game changer to have all disparate systems in one place. Historical data is stored and easily accessible on the platform. Once the user knows the terminology it's relatively easy to filter the information needed. The ability to segment the data and build widgets for different user groups. Optimisation of certain systems have been great to see, although yet to be rolled out as we keen having issues. Open platform that connects easily to other open API systems. Cons There is no sandbox feature to allow for the build and testing to be separate to the live platform. This has caused many issues and an untidy platform for end users. It also means that it is more difficult to launch features in phases as any changes could affect the live platform.Better reporting feature outside of the widgets and dashboards is lacking. The BMS functionality of the platform is more rebust than other. The set up and language of the platform is more geared towards FM/TSMs rather than other disciplines of management. Fault reporting feature it set up with the use of the in-built CAFM system in mind, as we don't currently utilise this feature the reporting is not as robust. Security of the set up could be more robust both in terms of user log in to how it connects to backend networks etc. Review Source CO Chris O. Head of Facilities Real Estate Used the software for: 6-12 months ### "Molonglo - Facilio Partnership" December 5, 2022 4.0 It is too early to tell - but I have high hopes. We would like to continue to see new modules and are happy to help expand Facilio in Australia. Pros The overall customisability was the main feature of the product. It has the power to provide strong analytics and we need to capitalise on these. Cons The time that it took to implement. We were in a position where we significantly underestimated the required time. This is my only reservation when I recommend the platform. Reason for choosing Facilio The platform is better suited to our requirements. Review Source AM Ahmed M. Deputy Manager Hospital & Health Care Used the software for: 2+ years ### "My Facilio Experience in FM " December 13, 2022 4.0 Easy to use, Pros User Friendly, Easy to use, flexibility and easy access to data Cons Mobile app, not stable in all platforms Review Source SS Sumith S. Operations Manager Facilities Services Used the software for: 1-2 years ### "A Pleasant Surprise" February 2, 2021 4.0 I would say it was a blessing to migrate to Facilio just before this COVID19 pandemic began in 2020. It really helped us get granular approach to our daily operations - seamlessly, even while majority of our workforce had to work-from-home. It was a complete overhaul from the way in which valuable operational data is collected, analyzed and fine-tuned, in real-time. Pros 1) Flexibility to quickly adapt to the existing operational methods without any hassle 2) Amazing support since implementation (apparently, they take customer service very very seriously!) 3) Will not drill a hole in your pocket - even in comparison with other established platforms that has got relatively lesser features and functionalities. 4) Already future-proof and consistently putting fruitful efforts to maintain that edge Cons 1) Could be a bit more refined (partially because of the unlimited customization options offered I presume) Reason for choosing Facilio All the above mentioned positives played an important role influencing that decision. Apart from that, we also realized the passion and confidence their team had - which was another positive sign to begin a strategic business relationship. Review Source Anas T. QHSE Executive Facilities Services Used the software for: Less than 6 months ### "Facilio Review" December 13, 2022 2.0 Pros I noticed it's dashboard while opening my account. We can get a general all information from the dasboard. Cons The application must be user friendly. It's very difficult and very long-time process to create and closeout work orders. Review Source MA Mohamed A. Facilities Engineer Logistics and Supply Chain Used the software for: 1-2 years ### "Amazing!" October 4, 2023 4.0 Amazing Pros All features and easy to use and amazed by the product Cons Design of the software which can be improved in a presentation way Review Source AK Anil K. CAFM Administrator Hospital & Health Care Used the software for: 1-2 years ### "cafm review" December 13, 2022 4.0 FM business level monitoring issues solved Pros All available features are good but need more advanced. Cons PPM features are required more improve. Integration with facilio is recently started Review Source JA Joe A. Procurement and Facilities Manager Logistics and Supply Chain Used the software for: 1-2 years ### "Facilio CAFM is highly recommended" October 2, 2023 4.0 Highly recommended for FM people Pros The Ease of Use and Dashboards + it covers all the our functionalities and requests for FM Services Cons Sometimes the App doesn't open, it gets crashed Review Source IP Ian P. Senior Product Manager Real Estate Used the software for: 6-12 months ### "Great product and team!" December 14, 2022 5.0 Pros It is flexible and completely customisable meaning you can tailor it to your requirements. Cons UX/UI is functional but isn't best in class. Need more in-built asset relationships too. Review Source AM Ashich M. QHSE officer Hospital & Health Care Used the software for: 6-12 months ### "Facilio user review" December 13, 2022 3.0 easy to use if the mobile application worked properly Pros It is covering all the area and giving the approximate data. Cons Most of the time facilio mobile application is not working with my android phone. Review Source SP Sanket P. CMO Utilities Used the software for: 1-2 years ### "Good Predictive Tool" September 1, 2023 4.0 Pros Great experience with the UI and UX. Easy to use and setup Cons So far I have not found any cons for facilio Review Source CK Chris K. Controls Design Manager Mechanical or Industrial Engineering Used the software for: 1-2 years ### "A Focus on the Important Aspects" June 5, 2019 5.0 Outstanding support! Technical expertise, and resources to provide solutions fast! Pros Clean look, fast and user-friendly. Provides an efficient means to display the real-time data that is important to the situation. Ability for all users to contribute and collaborate easily, really sets this apart. Cons Looking forward to seeing this product grow in features to include enhanced capital planning capabilities. Review Source FM Fernando M. TI Facilities Services Used the software for: 6-12 months ### "Great software that needs to be lapdated like a diamond." May 31, 2019 4.0 A good experience. I am learning and taking a new vision of management software. But as the title says, there are only a few improvements to make this experience even better. Pros What did you like most about this software? Innovative Software for contemplating various features that we only found if we had 2 or 3 different software. Cons Bug, unstable functionality in some cases, lack of translation and lack of a smarter spreadsheet for the equipment of those that are managed by the software. Review Source NR Nick R. Managing partner Information Technology and Services Used the software for: 6-12 months ### "Facilio CAFM Review" December 2, 2022 4.0 Pros Full of features and functionality. An advanced product. Cons As it is so flexible, implementation is long and hard. it requires an experienced system admin to use it. It is less intuitive than expected. As a result of this, there are a little too many bugs that detract from its usability, especially for facility managers who are no used to a system like this. Review Source VR Verified Reviewer facility management Facilities Services Used the software for: Less than 6 months ### "overall end user " June 21, 2019 3.0 Pros easy of usage, understanding, Options are specific, easy to attached files. reports are customized, Cons PPM we cannot schedule in our priority, Reports generating option not good, Search and filter option need improvements, Monthly work order reports very difficult generate, unique task ID for each task and ppm not displayed in work order as well as report. scroll option very difficult for usage. Review Source HR Hostilio R. Director Facilities Services Used the software for: Less than 6 months ### "Growing up together" May 31, 2019 3.0 We are growing up together and we really need to make it real for the customers because we are introducing something new for the market. Pros The possibility to use the platform as a central point of information for end users and also form services providers. As we are working on it, the possibility to integrate iot information and utilities and facilities metrics should provide to our customer important operational savings The support team from Facilio makes the difference too. Cons The maintenance management area. We are stil facing some problems to introduce the data into the system. We also face some problems to work with the iot sensor information Review Source sH saddam H. PMO Planner Facilities Services Used the software for: 6-12 months ### "Facilio Review" February 2, 2021 4.0 Not very good but yes can be improved Pros Yes. This software is easy to use. the interface is simple and easy to use. Cons This software does not have a default function, We require to have lots of discussion to customized features for FM Review Source ARA Aadil Raza A. Sales coordinator Facilities Services Used the software for: Less than 6 months ### "Facilio review " December 9, 2022 4.0 Pros Ease of use. And it’s aesthetically pleasing. Cons It was a difficult process to implement Review Source PD Paulo D. CEO Facilities Services Used the software for: 6-12 months ### "Autopilot" May 31, 2019 5.0 is a powerful tool, we need to make it effective and scaleable. Pros Facilio have a great graphics and easy to apply Cons Alarms and Energy fields not ready to aplly Reason for choosing Facilio with the Facilio we could integrate automation devices and IOT Review Source MSM Md Sabir M. Building Information Manager p Facilities Services Used the software for: Less than 6 months ### "CMP IMPLEMENTATION " February 3, 2021 4.0 People's in Facilio are very friendly, cooperative, intend to complete scope, make happy of the client. Product has lot of features and just need to enhance how want to maintain your property efficiently using Facilio. Pros CMP is the existing facility of Facilio and we are enhancing with some extra features such as integration with LTS, FA, BMS, BIM, Security, ECODOMUS, FSI etc. and also there are some use cases which is on under progress. Cons Centralised Management Platform (CMP) will be single point of source for property operation in our project with all the available features addressed. Review Source AA Alwaleed A. Assistant Facilities Manager Commercial Real Estate Used the software for: Less than 6 months ### "Easiness of access " February 16, 2024 4.0 Good experience so far , expected more to come in future Pros User Friendly and easy to use, management supportive and responsive to DWTC remarks Cons Multiple breakdown and loss of data due to IT Review Source GA Ganeshkumar A. Project Engineer Facilities Services Used the software for: 6-12 months ### "Facilio Review" June 4, 2019 5.0 Its a nice platform to use. It would be more helpful of the platform is fully automated. Need to be have more 3d graphics and transitions instead of white background. Since this has been viewed by clients with no technical knowledge expecting more fancy on graphics. Like how they are using smartphones. Pros User friendly..more accessible..like android Cons Graphics and background No more cons on the platform. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.