Contact Center Compliance

Contact Center Compliance


4 / 5
1 review


Average Ratings

1 Review

  • 4 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Contact Center Compliance
  • www.dnc.com/
  • United States

About Contact Center Compliance

Contact Center Compliance is a compliance solution suite that enables companies to easily adhere to the latest TCPA and DNC regulations


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Contact Center Compliance Features

  • Blended Call Center
  • Call Logging
  • Call recording
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • Interactive Voice Response
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Real-time Chat
  • Reporting/Analytics

Contact Center Compliance Reviews Recently Reviewed!


Tools to See the Line We Must Walk

Oct 19, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The services we leverage through CCC provide us with the most up to date information possible to manage our legal compliance within the contact center space. Utilizing the SOE alerts specifically has provided us solutions to keep us from contacting customers that may be currently dealing with environmental emergencies out of their control. The Litigator product on the flip side protects our business from being in the line of fire of predatory legal trouble.

Cons: Other than the slow implementation of CCC products from an internal perspective (which is solely on us) there is nothing negative I can offer as to the products we have utilized from CCC.

Overall: Out account representative is always there to field our questions, get the answers, and assuage any issue that may arise. Through their involvement and quick response of customer service we have always come away from any engagement with CCC satisfied.