# Ameyo FusionCX Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Ameyo FusionCX Software - reviews, pricing plans, popular comparisons to other Auto Dialer products and more.

Source: https://www.capterra.com/p/175317/Ameyo-FusionCX

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# 

 Ameyo FusionCX Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Ameyo FusionCX

## What is Ameyo FusionCX?

FusionCX allows comprehensive End to End Experience (From Front Office to Back Office) and not just Contact Center KPIs management. Fusion CX's USP of omnichannel contact center and a Customer Service CRM in a single platform eliminates gaps in the customer engagement market, delivering a full-fledged seamless customer experience solution for businesses across all dimensions.

## What is Ameyo FusionCX used for?

[Auto Dialer](https://www.capterra.com/auto-dialer-software/)[Help Desk](https://www.capterra.com/help-desk-software/)

Top alternative

Featured

Overall rating

Based on 12 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

$500

Per Month

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

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Do you work for Ameyo FusionCX?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.ameyo.com&name=Ameyo FusionCX)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Ameyo FusionCX

3.9 (12)

VS.

[4.4 (4,070)](https://www.capterra.com/p/164283/Zendesk/reviews/)

Starting Price

$500

Per Month

Starting Price

$39

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.1 (12)

Ease Of Use

4.3 (3,594)

Value For Money

4.0 (8)

Value For Money

4.2 (2,648)

Customer Service

3.5 (10)

Customer Service

4.3 (2,758)

## Ameyo FusionCX alternatives

[4.5 (3,407)](https://www.capterra.com/p/124981/Freshdesk/reviews/)

Starting price

$19.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

Highest Rated

[4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting price

$15.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

[4.5 (2,211)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/)

Starting price

$20.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

[4.6 (1,713)](https://www.capterra.com/p/62194/LiveChat/reviews/)

Starting price

$25.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

95%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/175317/Ameyo-FusionCX/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Alerts/Escalation

3.9 (8)

12.50% of 8 reviewers that rated this feature as important or highly important

System alerts about the need to escalate an issue or request

Interaction Tracking

3.9 (8)

12.50% of 8 reviewers that rated this feature as important or highly important

Track interaction history by documenting conversations for contacts

Knowledge Base Management

3.4 (8)

12.50% of 8 reviewers that rated this feature as important or highly important

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

Ticket Management

3.8 (8)

12.50% of 8 reviewers that rated this feature as important or highly important

Track, manage, or resolve user requests and IT incidents/issues

Macros/Templated Responses

3.5 (6)

16.67% of 6 reviewers that rated this feature as important or highly important

Templated responses for responding quickly to recurring support requests

Reporting/Analytics

4.0 (6)

33.33% of 6 reviewers that rated this feature as important or highly important

View and track pertinent metrics to find patterns and gain insights from data

Ameyo FusionCX 28 features

System alerts about the need to escalate an issue or request

System that automatically dials calls

Tickets are automatically assigned to specific agents based on predefined rules

Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.

Communicate using direct chat or messages within the system

Computer-telephony integration is the use of computers to manage telephone calls

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

A collection of customer information such as contact details, demographics, previous interactions, etc.

Add customized logos and colors to align with company branding

Customize data fields to support various needs and use cases

Pre-made examples and templates for emails

Track interaction history by documenting conversations for contacts

Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

Ability to chat online in real time

Templated responses for responding quickly to recurring support requests

Access the system via a mobile application

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Arrange tasks based on the level of priority or urgency

Engage in direct, instant messaging with customers, users, etc.

Active monitoring of systems, applications, or networks

Active reporting of data and metrics

View and track pertinent metrics to find patterns and gain insights from data

Online portal through which end users can access the system, manage tasks, or obtain information

Set and monitor service level agreements to ensure timely response and resolution

Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.

Track, manage, or resolve user requests and IT incidents/issues

Get Advice

We can help you find the software with the features you need.

Features

3.7 (12)

3.7

Based on 12 reviews

## Pricing

Value for money

4.0 (8)

Free Trial

Basic

$500.00

Per Month

Value for money

4.0 (8)

4.0

Based on 8 reviews

## Integrations

[

Box](https://www.capterra.com/p/148766/Box/)[

Ameyo](https://www.capterra.com/p/85852/Ameyo/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

3.5 (10)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

3.5 (10)

3.5

Based on 10 reviews

## User reviews

Overall rating

3.9

Based on 12 reviews

Filter by rating

5(4)

4(4)

3(3)

2(1)

1(0)

Mentioned topic

Sorted by most recent

ID

Irfan D.

Senior Inside Sales Specialist

E-Learning

### "Innovate call centers using Ameyo Fusion CX"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

3.0

3.0

Customer Service

3.0

3.0

Likelihood to Recommend

8/10

June 13, 2022

I use Ameyo Fusion CX as my dialer software in my official routine. I schedule IVR callings through Ameyo Fusion CX and I track my team members productivity and live monitor their calls using this tool.

Pros

The best thing about Ameyo Fusion CX is it offers many benefits than Ameyo like interaction tracking, IVR voice recognition, real-time monitoring. The software is very easy to use and handy for work from home period.

Cons

The customer care of Ameyo Fusion CX needs to address the issue in an earliest manner, most of the times getting late replies.

Switched from

[Ameyo](https://www.capterra.com/p/85852/Ameyo/)

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

KB

Kirat B.

Head of Retail Engagement

Automotive

### "AutoXpress review"

3.0

Overall Rating

3.0

3.0

Ease of Use

3.0

3.0

Features

2.0

2.0

Customer Service

4.0

4.0

Likelihood to Recommend

5/10

May 18, 2021

Great at the beginning and now is falling behind the rest of the world

Pros

Fusion concept. All on one platform, one view of the customer.

Cons

Fusion is not working very well, Ameyo is very expensive for making adjustments. For adding Instagram Ameyo will charge $3,000. Freshdesk will charge $35! Ameyo has gone to sleep!

Reasons for choosing Ameyo FusionCX

Fusion

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

PS

Parshav S.

Executive

Entertainment

### "Executive"

3.0

Overall Rating

3.0

3.0

Ease of Use

3.0

3.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

7/10

March 24, 2021

Pros

Too many features. Agent monitoring, automated churning of leads, etc.

Cons

The software puts a lot of load on the system running it and therefore a normal pc becomes really slow when the software is run for some hours.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RS

Riddhesh S.

Senior Executive

Entertainment

### "Highly reliable and recommendable"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

3.0

3.0

Customer Service

3.0

3.0

Likelihood to Recommend

7/10

December 22, 2020

Pros

The software is very easy to use, very dependable and has loads and loads of required features to make the work quick!

Cons

The new web based based interface is very heavy to run on regular machines.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

MS

Marvin S.

Senior IT Support

Information Technology and Services

### "Ameyo FusionCX Review"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

2.0

2.0

Likelihood to Recommend

5/10

December 19, 2020

Pros

Easy to access user friendly can be used anytime to other mahcine without configuration

Cons

Low Support HelpDesk Low Knowledge of the product and looks like they no what they are doing SLA very poor

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

CK

Clarice K.

Technical surrport

Information Technology and Services

### "Remote contact centre"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

1.0

1.0

Customer Service

0.0

0.0

Likelihood to Recommend

9/10

December 18, 2020

user friendly and easy to navigate

Pros

It can be used with any smart mobile phone with a lot of internet usage. Its easy to use and integrates well with existing infrastructure.

Cons

integrating with exiting business process was easy

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

ST

Sachin T.

Business Analyst

Automotive

### "Agents Response on Calls Quality and Connectivity"

3.0

Overall Rating

3.0

3.0

Ease of Use

2.0

2.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

December 2, 2020

Pros

The product is easy to use and even the call quality is quite good.

Cons

1.There are cases where agents have to dial multiple times to connect with one customer. 2. when the agent in on the break for 30 min it get's auto- logout. 3. Calls getting routed to some other number.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

NJ

Nikhil J.

Sr.manager Contact Centre

Consumer Services

### "Ameyo Performance"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

2.0

2.0

Likelihood to Recommend

9/10

December 2, 2020

wonderful

Pros

its ease to use technology and its user friendly

Cons

Upgrade and compatibility issues (chrome)

Reasons for choosing Ameyo FusionCX

the options available as compared to other vendors.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AB

Ankita B.

Consultant at Neurology

Hospital & Health Care

### "Absolutely Easy to Use"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 17, 2020

Overall, it has been a great experience

Pros

Auto Ticket creation and Alert Notifications

Cons

Nothing as such. Haven't got anything that I wouldn't recommend

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Bilegt T.

CX Senior Specialist

Banking

### "Complete implemetation of the system to banking industry"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 22, 2020

We have implemented the system to 5 departments, integrated with over 10+ channels. These include Collection, Telesales, Inbound, Social channels etc. The case management with 700+ rules, 550 physical sub-branches, 80+ HQ departments. The implementation scale was huge with lot of complexity. It was a major task for us to comply with security requirements and other business requirements. The project team worked effortless, satisfying all the requirements. The implementation phase was 12 months, going live 7 separate times (for each stakeholders)

Pros

1\. Secure 2. Customizable (IVR) 3. Good support 4. Omni-channel (Integrated with FB chat, post, Website chat, Email, voice channels) 5. Integrated with most core banking systems. 6. Able to create workflow with over 700+ rules, 550 branches, 80+ departments, 1000+ users. Excellent case management system. 7. Integrated with CRM system 8. VoIP technology with softphones. 9. Both On-premise or cloud solution is available.

Cons

1\. Flexibility when creating ticket did not fulfill our requirement. There are dependent fields available. However, you cannot setup different combination of fields to show up depending on previous field selection. This is for very complex use case. For simple ticket creating, this is no problem. Besides above specific cons, there are not significant downside.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/175317/Ameyo-FusionCX/reviews/)

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