--- title: "Ameyo FusionCX Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Ameyo FusionCX Software - reviews, pricing plans, popular comparisons to other AntiVirus products and more." source_url: "https://www.capterra.com/p/175317/Ameyo-FusionCX/" page_type: "product" language: "en" --- # Ameyo FusionCX Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Ameyo FusionCX ## What is Ameyo FusionCX? FusionCX allows comprehensive End to End Experience (From Front Office to Back Office) and not just Contact Center KPIs management. Fusion CX's USP of omnichannel contact center and a Customer Service CRM in a single platform eliminates gaps in the customer engagement market, delivering a full-fledged seamless customer experience solution for businesses across all dimensions. ## What is Ameyo FusionCX used for? [Auto Dialer](https://www.capterra.com/auto-dialer-software/)[Anti-spam](https://www.capterra.com/anti-spam-software/)[XDR (Extended Detection & Response)](https://www.capterra.com/xdr-software/) Top alternative Featured Overall rating Based on 12 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $500 Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Ameyo FusionCX?[Manage this product listing](https://www.g2.com/products/heimdal/claim_requests/new?auto=true) ## Ameyo FusionCX Overview Updated September 2026 AI summary Ameyo FusionCX supports customer support and contact center teams in managing high-volume interactions across voice, chat, and email. Serving organizations of any size, it offers auto-dialer, IVR, CRM, call center management, and real-time analytics. Deployment options include cloud and mobile devices, with integration capabilities for CRM and file storage platforms to enhance operational efficiency. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Ameyo FusionCX 3.9 (12) VS. [4.5 (461)](https://www.capterra.com/p/144309/Atera/reviews/) Starting Price $500 Per Month Starting Price $129 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.1 (12) Ease Of Use 4.6 (458) Value For Money 4.0 (8) Value For Money 4.6 (413) Customer Service 3.5 (10) Customer Service 4.5 (425) ## Ameyo FusionCX alternatives [4.3 (178)](https://www.capterra.com/p/216733/Vivantio/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) [4.6 (11,641)](https://www.capterra.com/p/194565/TeamViewer/reviews/) Starting price $24.90 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/194565/TeamViewer/) [AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) [4.6 (1,798)](https://www.capterra.com/p/149595/AnyDesk/reviews/) Starting price $22.90 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/149595/AnyDesk/) Highest Rated [Pulseway](https://www.capterra.com/p/141792/Pulseway/) [4.7 (311)](https://www.capterra.com/p/141792/Pulseway/reviews/) Starting price $67.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/141792/Pulseway/) ## FAQs about Ameyo FusionCX Overview ### Which roles and teams benefit most from Ameyo FusionCX? Ameyo FusionCX is most used by customer support, contact center, and CX teams that manage high-volume service interactions across channels. Operations managers and retail engagement leaders use it to streamline workflows and improve responsiveness, while sales specialists, business analysts, and IT support teams rely on it for performance tracking, system reliability, and customer insights. Answer based on 12 reviews Overview ### What company size and specific industries is Ameyo FusionCX built for? Ameyo FusionCX is designed for startups, BPOs, and organizations across e-commerce, banking, finance, insurance, education, IT products and services, healthcare, real estate, media and publishing, and government. It fits companies of different sizes, from early-stage businesses to larger enterprises in these sectors. Features and Usability ### What are the key features of Ameyo FusionCX? Ameyo FusionCX offers call center management with auto-dialer, IVR, computer telephony integration, automated routing, and alerts/escalation. It also includes CRM, customer database, interaction tracking, ticket management, email management, live chat, knowledge base management, multi-channel communication, real-time reporting, workflow configuration, and SLA management. Integrations ### Which third-party tools and platforms does Ameyo FusionCX integrate with? Ameyo FusionCX integrates with Salesforce Sales Cloud for CRM and Box for file storage. The catalog also lists Ameyo as a connected platform. These integrations cover sales data and document management, giving Ameyo FusionCX a focused set of third-party connections. Answer based on 1 reviews Getting Started and Support ### What training and onboarding options does Ameyo FusionCX offer? Ameyo FusionCX provides in person training, live online sessions, webinars, and documentation to help teams get started. In person and live online options support guided instruction, webinars offer scheduled group learning, and documentation gives written reference material for self-paced review and ongoing setup support. Getting Started and Support ### What customer support options does Ameyo FusionCX offer? Ameyo FusionCX provides Email/Help Desk, Phone Support, 24/7 Live Rep, and Chat. These channels give users multiple ways to contact support, but no reviewer feedback is available to describe response times, helpfulness, or common frustrations with the support experience. ## Features AI summary Based on 699 AntiVirus reviews Capterra data shows that buyers of auto dialer software rank the following features as their top priorities: - **Auto-Dialer** (**61%** of reviewers rated this feature as critical) - **Lead Management** (**49%**) - **Call Logging** (**46%**) Ameyo FusionCX includes **Auto-Dialer**. However, it does not include **Lead Management** or **Call Logging**. By providing **Auto-Dialer**, the product helps teams place outbound calls more efficiently, reduce manual dialing time, and keep agents focused on higher-value conversations, helping businesses improve calling productivity and handle larger outreach volumes. Auto-Dialer 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important System that automatically dials calls Alerts/Escalation 3.9 (8) 12.50% of 8 reviewers that rated this feature as important or highly important System alerts about the need to escalate an issue or request Interaction Tracking 3.9 (8) 12.50% of 8 reviewers that rated this feature as important or highly important Track interaction history by documenting conversations for contacts Knowledge Base Management 3.4 (8) 12.50% of 8 reviewers that rated this feature as important or highly important Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Ticket Management 3.8 (8) 12.50% of 8 reviewers that rated this feature as important or highly important Track, manage, or resolve user requests and IT incidents/issues Macros/Templated Responses 3.5 (6) 16.67% of 6 reviewers that rated this feature as important or highly important Templated responses for responding quickly to recurring support requests Ameyo FusionCX 32 features ### All Features - Alerts/Escalation: System alerts about the need to escalate an issue or request - Auto-Dialer: System that automatically dials calls - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Chat/Messaging: Communicate using direct chat or messages within the system - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Templates: Pre-made examples and templates for emails - Interaction Tracking: Track interaction history by documenting conversations for contacts - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Live Chat: Ability to chat online in real time - Macros/Templated Responses: Templated responses for responding quickly to recurring support requests - Mobile App: Access the system via a mobile application - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Prioritization: Arrange tasks based on the level of priority or urgency - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Reporting: Active reporting of data and metrics - Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Support Ticket Management: Allow customers/users to submit support queries and service requests - Ticket Management: Track, manage, or resolve user requests and IT incidents/issues --- Get Advice We can help you find the software with the features you need. Features 3.7 (12) 3.7 Based on 12 reviews ## Pricing Value for money 4.0 (8) Free Trial Basic $500.00 Per Month Value for money 4.0 (8) 4.0 Based on 8 reviews ## Integrations [ Box](https://www.capterra.com/p/148766/Box/)[ Ameyo](https://www.capterra.com/p/85852/Ameyo/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.5 (10) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.5 (10) 3.5 Based on 10 reviews ## User reviews Overall rating 3.9 Based on 12 reviews Filter by rating 5(4) 4(4) 3(3) 2(1) 1(0) Mentioned topic Sorted by most recent ID Irfan D. Senior Inside Sales Specialist E-Learning ### "Innovate call centers using Ameyo Fusion CX" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 June 13, 2022 I use Ameyo Fusion CX as my dialer software in my official routine. I schedule IVR callings through Ameyo Fusion CX and I track my team members productivity and live monitor their calls using this tool. Pros The best thing about Ameyo Fusion CX is it offers many benefits than Ameyo like interaction tracking, IVR voice recognition, real-time monitoring. The software is very easy to use and handy for work from home period. Cons The customer care of Ameyo Fusion CX needs to address the issue in an earliest manner, most of the times getting late replies. Switched from [Ameyo](https://www.capterra.com/p/85852/Ameyo/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KB Kirat B. Head of Retail Engagement Automotive ### "AutoXpress review" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 4.0 4.0 Likelihood to Recommend 5/10 May 18, 2021 Great at the beginning and now is falling behind the rest of the world Pros Fusion concept. All on one platform, one view of the customer. Cons Fusion is not working very well, Ameyo is very expensive for making adjustments. For adding Instagram Ameyo will charge $3,000. Freshdesk will charge $35! Ameyo has gone to sleep! Reasons for choosing Ameyo FusionCX Fusion Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PS Parshav S. Executive Entertainment ### "Executive" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 March 24, 2021 Pros Too many features. Agent monitoring, automated churning of leads, etc. Cons The software puts a lot of load on the system running it and therefore a normal pc becomes really slow when the software is run for some hours. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RS Riddhesh S. Senior Executive Entertainment ### "Highly reliable and recommendable" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 December 22, 2020 Pros The software is very easy to use, very dependable and has loads and loads of required features to make the work quick! Cons The new web based based interface is very heavy to run on regular machines. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MS Marvin S. Senior IT Support Information Technology and Services ### "Ameyo FusionCX Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 5/10 December 19, 2020 Pros Easy to access user friendly can be used anytime to other mahcine without configuration Cons Low Support HelpDesk Low Knowledge of the product and looks like they no what they are doing SLA very poor Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CK Clarice K. Technical surrport Information Technology and Services ### "Remote contact centre" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 1.0 1.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 December 18, 2020 user friendly and easy to navigate Pros It can be used with any smart mobile phone with a lot of internet usage. Its easy to use and integrates well with existing infrastructure. Cons integrating with exiting business process was easy Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ST Sachin T. Business Analyst Automotive ### "Agents Response on Calls Quality and Connectivity" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 2, 2020 Pros The product is easy to use and even the call quality is quite good. Cons 1.There are cases where agents have to dial multiple times to connect with one customer. 2. when the agent in on the break for 30 min it get's auto- logout. 3. Calls getting routed to some other number. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NJ Nikhil J. Sr.manager Contact Centre Consumer Services ### "Ameyo Performance" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 2.0 2.0 Likelihood to Recommend 9/10 December 2, 2020 wonderful Pros its ease to use technology and its user friendly Cons Upgrade and compatibility issues (chrome) Reasons for choosing Ameyo FusionCX the options available as compared to other vendors. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AB Ankita B. Consultant at Neurology Hospital & Health Care ### "Absolutely Easy to Use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 17, 2020 Overall, it has been a great experience Pros Auto Ticket creation and Alert Notifications Cons Nothing as such. Haven't got anything that I wouldn't recommend Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Bilegt T. CX Senior Specialist Banking ### "Complete implemetation of the system to banking industry" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 22, 2020 We have implemented the system to 5 departments, integrated with over 10+ channels. These include Collection, Telesales, Inbound, Social channels etc. The case management with 700+ rules, 550 physical sub-branches, 80+ HQ departments. The implementation scale was huge with lot of complexity. It was a major task for us to comply with security requirements and other business requirements. The project team worked effortless, satisfying all the requirements. The implementation phase was 12 months, going live 7 separate times (for each stakeholders) Pros 1\. Secure 2. Customizable (IVR) 3. Good support 4. Omni-channel (Integrated with FB chat, post, Website chat, Email, voice channels) 5. Integrated with most core banking systems. 6. Able to create workflow with over 700+ rules, 550 branches, 80+ departments, 1000+ users. Excellent case management system. 7. Integrated with CRM system 8. VoIP technology with softphones. 9. Both On-premise or cloud solution is available. Cons 1\. Flexibility when creating ticket did not fulfill our requirement. There are dependent fields available. However, you cannot setup different combination of fields to show up depending on previous field selection. This is for very complex use case. For simple ticket creating, this is no problem. Besides above specific cons, there are not significant downside. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/175317/Ameyo-FusionCX/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.