# Ameyo FusionCX Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Ameyo FusionCX the right Auto Dialer solution for you? Explore 12 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/175317/Ameyo-FusionCX/reviews --- Ameyo FusionCX 3.9 (12) [View alternatives](https://www.capterra.com/p/175317/Ameyo-FusionCX/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Ameyo FusionCX Ease of use 4.1 Customer Service 3.5 ## Showing most helpful reviews Showing 1-12 of 12 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Bilegt T. CX Senior Specialist Banking Used the software for: 1-2 years ### "Complete implemetation of the system to banking industry" September 22, 2020 5.0 We have implemented the system to 5 departments, integrated with over 10+ channels. These include Collection, Telesales, Inbound, Social channels etc. The case management with 700+ rules, 550 physical sub-branches, 80+ HQ departments. The implementation scale was huge with lot of complexity. It was a major task for us to comply with security requirements and other business requirements. The project team worked effortless, satisfying all the requirements. The implementation phase was 12 months, going live 7 separate times (for each stakeholders) Pros 1\. Secure 2. Customizable (IVR) 3. Good support 4. Omni-channel (Integrated with FB chat, post, Website chat, Email, voice channels) 5. Integrated with most core banking systems. 6. Able to create workflow with over 700+ rules, 550 branches, 80+ departments, 1000+ users. Excellent case management system. 7. Integrated with CRM system 8. VoIP technology with softphones. 9. Both On-premise or cloud solution is available. Cons 1\. Flexibility when creating ticket did not fulfill our requirement. There are dependent fields available. However, you cannot setup different combination of fields to show up depending on previous field selection. This is for very complex use case. For simple ticket creating, this is no problem. Besides above specific cons, there are not significant downside. Review Source ID Irfan D. Senior Inside Sales Specialist E-Learning Used the software for: 6-12 months ### "Innovate call centers using Ameyo Fusion CX" June 13, 2022 4.0 I use Ameyo Fusion CX as my dialer software in my official routine. I schedule IVR callings through Ameyo Fusion CX and I track my team members productivity and live monitor their calls using this tool. Pros The best thing about Ameyo Fusion CX is it offers many benefits than Ameyo like interaction tracking, IVR voice recognition, real-time monitoring. The software is very easy to use and handy for work from home period. Cons The customer care of Ameyo Fusion CX needs to address the issue in an earliest manner, most of the times getting late replies. Review Source KB Kirat B. Head of Retail Engagement Automotive Used the software for: 2+ years ### "AutoXpress review" May 18, 2021 3.0 Great at the beginning and now is falling behind the rest of the world Pros Fusion concept. All on one platform, one view of the customer. Cons Fusion is not working very well, Ameyo is very expensive for making adjustments. For adding Instagram Ameyo will charge $3,000. Freshdesk will charge $35! Ameyo has gone to sleep! Reason for choosing Ameyo FusionCX Fusion Review Source NJ Nikhil J. Sr.manager Contact Centre Consumer Services Used the software for: 1-2 years ### "Ameyo Performance" December 2, 2020 4.0 wonderful Pros its ease to use technology and its user friendly Cons Upgrade and compatibility issues (chrome) Reason for choosing Ameyo FusionCX the options available as compared to other vendors. Review Source MS Marvin S. Senior IT Support Information Technology and Services Used the software for: 2+ years ### "Ameyo FusionCX Review" December 19, 2020 4.0 Pros Easy to access user friendly can be used anytime to other mahcine without configuration Cons Low Support HelpDesk Low Knowledge of the product and looks like they no what they are doing SLA very poor Review Source RG Rohin G. Manager customer support Financial Services Used the software for: 6-12 months ### "Good product but need to improve a lot" September 22, 2020 2.0 Pros easy to use.. user friendly...Reporting structure Cons Lot of bugs.. every now or then we are facing some or the other issue. - Support team should be more knowledgeable Review Source PS Parshav S. Executive Entertainment Used the software for: 2+ years ### "Executive" March 24, 2021 3.0 Pros Too many features. Agent monitoring, automated churning of leads, etc. Cons The software puts a lot of load on the system running it and therefore a normal pc becomes really slow when the software is run for some hours. Review Source RS Riddhesh S. Senior Executive Entertainment Used the software for: 2+ years ### "Highly reliable and recommendable" December 22, 2020 4.0 Pros The software is very easy to use, very dependable and has loads and loads of required features to make the work quick! Cons The new web based based interface is very heavy to run on regular machines. Review Source CK Clarice K. Technical surrport Information Technology and Services Used the software for: 1-2 years ### "Remote contact centre" December 18, 2020 5.0 user friendly and easy to navigate Pros It can be used with any smart mobile phone with a lot of internet usage. Its easy to use and integrates well with existing infrastructure. Cons integrating with exiting business process was easy Review Source AN Adil N. Operations Manager Retail Used the software for: 6-12 months ### "Best CX Experience - All in One Solution" September 22, 2020 5.0 Pros All features , single window 360 degrees Customer Experience , ticketing , omni channel Cons IVR should be easy to configure by customer IT team Review Source AB Ankita B. Consultant at Neurology Hospital & Health Care Used the software for: 6-12 months ### "Absolutely Easy to Use" November 17, 2020 5.0 Overall, it has been a great experience Pros Auto Ticket creation and Alert Notifications Cons Nothing as such. Haven't got anything that I wouldn't recommend Review Source ST Sachin T. Business Analyst Automotive Used the software for: Less than 6 months ### "Agents Response on Calls Quality and Connectivity" December 2, 2020 3.0 Pros The product is easy to use and even the call quality is quite good. Cons 1.There are cases where agents have to dial multiple times to connect with one customer. 2. when the agent in on the break for 30 min it get's auto- logout. 3. Calls getting routed to some other number. Review Source Similar Products Featured