# myClubhouse Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is myClubhouse the right Event Booking solution for you? Explore 71 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/175360/myClubhouse/reviews --- myClubhouse 4.6 (71) [View alternatives](https://www.capterra.com/p/175360/myClubhouse/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of myClubhouse Ease of use 4.1 Customer Service 4.8 ## Pros and Cons in Reviews MJ Michael J Commercial managerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 1-2 years. “Moving from a home-grown system, we have been delighted by the logical, thoughtful support we have received from myClubhouse with very practical 'How to' Teams sessions, and written instruction documents to cover mass DD transfer from our existing supplier.“ November 18, 2025 MA Mark A myclubhouse supportCivic & Social Organization, 51 - 200 employeesUsed the software for: More than 2 years. “Some management staff at Malden still find it difficult to get to what they see as something that should be simple, for example new members details waiting for approval does not have all the information need on one screen (we dont use automatic approval)“ February 10, 2023 MU Matt U Website ManagerSports, 51 - 200 employeesUsed the software for: 1-2 years. “We've been able to provide a professional looking club website with an integrated event management system and now a mobile app.“ March 9, 2026 MB Martin B PresidentCivic & Social Organization, 51 - 200 employeesUsed the software for: 1-2 years. “Culminating in the resignation of the membership secretary due to the vast increase in workload this system caused him compared with the legacy system built. As President I had also reported extensive issues with the solution and finally I too have resigned as the solution does not appear fixable and makes it impossible to perform my tasks“ June 12, 2021 MU Matt U Website ManagerSports, 51 - 200 employeesUsed the software for: 1-2 years. “However, the best thing about MyClubHouse is the incredible support we receive from the team at Simmetrics.“ March 9, 2026 MB Martin B PresidentCivic & Social Organization, 51 - 200 employeesUsed the software for: 1-2 years. “moving to myclubhouse has wasted an enormous amount of time by our IT people to create the solution and members complaining about erratic unreliability, and several board levels seviews. “ June 12, 2021 MU Matt U Website ManagerSports, 51 - 200 employeesUsed the software for: 1-2 years. “Continues to be developed with frequent new enhancements and features.“ March 9, 2026 IC Ian C TreasurerNon-Profit Organization Management, 51 - 200 employeesUsed the software for: More than 2 years. “Replacing a legacy honegrown system that has grown up over the years was never going to be easy.“ February 3, 2023 ## Showing most helpful reviews Showing 1-25 of 71 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use David R. Digital Officer Fund-Raising Used the software for: 1-2 years ### "Best system out there for our unique needs!" November 5, 2020 5.0 We have been delighted with it, and it has helped us save a huge amount of time and money administering the club. It is such a shame the pandemic has limited out activities this year, and as such we have not fully utilised the software to its full potential. Pros The software was easy to deploy as it is fully hosted, and the team were very helpful in doing the intial set and support. We love the features it has, perfect for our club, and most importantly the support has been exceptional. As we are a charitable organisation we were also given a great price. Cons It is quit hard to learn initially as there is not real full user guide. Some of the admin functions are hard to find and manage. Alternatives considered [Pitchero](https://www.capterra.com/p/148390/Pitchero/)[Join It](https://www.capterra.com/p/148692/Join-It/) Reason for choosing myClubhouse Price, features, and design primarily Switched from [membermojo](https://www.capterra.com/p/137608/membermojo/) We specifically need the events functionality, and this software helped us move to a more digital future with other extras like the online shop etc. Review Source Response from Simmetrics November 6, 2020 Hi David, Thank you so much for taking the time to review myClubhouse, we are so glad you are pleased with it. We are now concentrating hard on improving ease of use and adding more user guides. Kind regards, Joanne MU Matt U. Website Manager Sports Used the software for: 1-2 years ### "Excellent Product. Amazing Support." March 9, 2026 5.0 Moving our cycling club to MyClubHouse as been great. We've been able to provide a professional looking club website with an integrated event management system and now a mobile app. There's so much configuration available I don't think we sacrificed any flexibility and at the same time simplified our club IT processes. However, the best thing about MyClubHouse is the incredible support we receive from the team at Simmetrics. They often respond within minutes, quickly offering advice, alternative approaches and solutions to questions. They clearly know their product, and their customers, and are a big part of why MyClubHouse is great system for our club. Pros "Out of the box" professional looking website. Great event management. Fantastic support. Useful mobile app for our users. Continues to be developed with frequent new enhancements and features. Cons There is a lot of configurability, so some areas to require a little bit of thought when setting up. Alternatives considered [Coacha](https://www.capterra.com/p/166349/Coacha/)[Meetup Pro](https://www.capterra.com/p/238689/Meetup-Pro/) Reason for choosing myClubhouse Suitability to the club purposes. Configurability. Payment integrations. Mobile App. Review Source Response from Simmetrics March 11, 2026 Dear Matt, Thanks for your detailed review of myClubhouse. It is a pleasure to serve you and your cycling club. Kind regards, Joanne MB Martin B. President Civic & Social Organization Used the software for: 1-2 years ### "Appauling solutuion not fit for purpose" June 12, 2021 1.0 Months of complaints from numerous people about not being able to use the service. Culminating in the resignation of the membership secretary due to the vast increase in workload this system caused him compared with the legacy system built. As President I had also reported extensive issues with the solution and finally I too have resigned as the solution does not appear fixable and makes it impossible to perform my tasks moving to myclubhouse has wasted an enormous amount of time by our IT people to create the solution and members complaining about erratic unreliability, and several board levels seviews. We now have a system that is substantially worse and much slower than the 1993 +updates solution it was supposed to replace. Moving to a new solution should have placed us in a position to be ready for the next 30 years, not back to worse than 30 years ago Pros website for public visitors ticket sales Cons Appalling response times Terrible navigation experience needing lots of screens and clicks - very time inefficient Total inability to track and control access rights to appropriate levels Extremely hard to find things via the search system cumbersome menu system oriented for small solutions with limited features no ability to let applications select the longevity of data retention (eg for a contact who has performed a boiler test - we must know their details for 100 years for insurance reasons, for a contact who has performed a customer facing role for 5 years, or for a share holder in perpetuity as require by law) designed for tablet and mobile phone making business operation on a desktop totally cumbersome presumes that contacts are electronic users willing to log on - we have a large number of retired people who won't use technology and the result is that membership management for them is problematic and very time consuming - such a preparing customised renewal letters on proper artwork for surface mailing no standard statutory reports of share holders no inbuilt ability for the system to assess the changing criteria for classes of membership and choose automatically the one most appropriate for the next renewal problems when the system's post code look up comes up with the wrong result Review Source Response from Simmetrics November 15, 2021 Martin, we understand you wrote the legacy system which your committee has replaced with myClubhouse. To date, you have never contacted us to raise any of these issues and the officials at your org. offer an entirely different viewpoint from yours. Most of the points you make are demonstrably untrue: e.g. data is retained indefinitely until explicitly removed; though responsive, it works very well on desktops; it has extensive reporting, a configurable renewal progression etc. You were probably not aware of these capabilities as you do not have the required level of access. Despite myClubhouse not being a bespoke system, we have added several features in response to your org's requests and they have been very happy with the level of service they have received. We are not entirely sure why you chose to write this review but we view it as entirely unfair and quite malicious. We will continue to work closely with your org. to best meet their requirements. JS Jonathan S. President Higher Education Used the software for: 6-12 months ### "So glad we found MCH!" March 2, 2026 5.0 MCH is excellent, affordable, well-supported and I’d highly recommend it for club & society admin. It has all the features we need and more. The transition from our previous platform was trouble-free. We feared we’d lose members but that did not happen. Pros The software is well thought-through and contains everything a membership organisation like ours with 300 members might need. Cons Like any new software, it takes time to get the hang of it, but \[sensitive content hidden\] gave us hours of support which was invaluable with our on-boarding. Switched from [WebConnect](https://www.capterra.com/p/265863/WebConnect/) No longer fit for purpose. Hard to use, especially when inducting new users. Many idiosyncrasies. Lacking in features. Review Source Response from Simmetrics March 9, 2026 Dear Jonathan, Thank you for your review, we are delighted you are so happy with our system and support. Kind regards, Joanne AG Andy G. Comms Officer Non-Profit Organization Management Used the software for: 1-2 years ### "Excellent platform for managing Membership and Events" February 7, 2023 5.0 Simply excellent, the support from the team has been fantastic and we are seeing new features being added on a regular basis. Where we have identified issues with the software the team have been very responsive in correcting these. Pros As an integrated Membership and Event Management solution MyClubHouse has made a bif impact on our club. We now have the ability to ensure only current members can book onto events, as well as managing ability levels and integrated payment processing. The ability to filter data and save it as a view is also very powerful. Cons The subscription area of the system is highly flexible but can also be quite complex. This maybe an area that could be simplified, especially for smaller clubs that don't have such complex membership models. Reason for choosing myClubhouse Cost is competitive. The modular approach allows you to extend the system in the future, such as the shop, booking system for resources etc. Switched from [Bookwhen](https://www.capterra.com/p/157881/Bookwhen/) Integration of Membership management and Event Management. Review Source Response from Simmetrics February 8, 2023 Dear Andy, Thank you very much for reviewing myClubhouse for your canoe club. We are glad you like it and will take on board your comments regarding simplifying subscriptions. All the best. Kind regards, Joanne RG Richard G. Club Captain Sports Used the software for: 2+ years ### "Easy, time-saving, and comprehensive" February 6, 2023 5.0 It has transformed the management of all aspects of club life for the better - so much easier and efficient, which is invaluable to volunteer club administrators. Pros The membership and subscriptions management features are the most important, but the fact that we administrators, and club members, can manage all aspects of club life in one user-friendly site is invaluable. Cons Some of the explanations in the help boxes can be a bit wordy, but even this has improved recently. Alternatives considered [ClubSpark](https://www.capterra.com/p/184024/ClubSpark/) Reason for choosing myClubhouse MyCLubhouse has many more and better features, is easier to use, and works out cheaper in the end once member payment processing fees are taken into account. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) MyClubhouse is so much more efficient and powerful. Review Source Response from Simmetrics February 7, 2023 Dear Richard, Thank you for reviewing myClubhouse for your tennis club. I am delighted the system is working out so well for you. If you ever have any suggestions for improvements, please let us know. Kind regards, Joanne RH Rachael H. Membership Secretary Sports Used the software for: 2+ years ### "So many options to adapt and use" February 5, 2023 5.0 Overall, really positive experience with myClubhouse. Quick responses to queries, few running issues (if ever) and massive functionality. We have looked at other options but on testing some of them, none really stacked up. Pros The best thing about myClubhouse is that everything is in one place for our day to day club management with regards membership and training sessions. The is a lot of functionality and add on options that we probably are not making the most of what is actually available. Any issues are quickly dealt with and any queries too. \[sensitive content hidden\] are quick to reply and open to ideas/suggestions. I've even had Zoom meetings with \[sensitive content hidden\] to show me how to do various things and talk me through features. Keeping members signed in for up to 14 days has made the mobile version of the site easier to use too.Equally, there are regular feature updates and changes, usually for the better too. Cons As much as I love myClubhouse, it isn't always the most intuitive to use and I have learnt things through trial and error. I suspect this has more to do with the sheer amount of functionality available. I would love an app version for membership with regards them managing their own membership and ability to sign in to sessions and make payments - thats all an app version would need really (our members have mentioned this). I know the website works ok on mobiles, especially as screens get bigger but such is life! Alternatives considered [ClubSpark](https://www.capterra.com/p/184024/ClubSpark/) Reason for choosing myClubhouse Ease of general use and day to day use as well as functionality. Review Source Response from Simmetrics February 6, 2023 Hi Rachael, Thank you so much for taking the time to review myClubhouse for your triathlon club. We are delighted that you love it. We definitely take on board your comments regarding how intuitive it is and also hear your request for an app. We hope to bring this in soon. Kind regards, Joanne CB Caroline B. Director Marketing and Advertising Used the software for: 6-12 months ### "Has been truly transformational" February 3, 2023 5.0 Excellent onboarding, configuration and ongoing support. We trialled another system before myClubhouse and myClubhouse was in a different league entirely. Pros I was on the verge of resigning as Membership Secretary of Ely Runners as our old clerical process was so tedious and time consuming. This software has not only streamlined my processes and cut the time I spend on admin by about 80%, the rest of the club loves it too. Members can now see training sessions, who else is signed-up, and manage their own sign ups and withdrawals. Run leaders can take the register and have instant access to in case of emergency contact details. I no longer have to log into paypal and reconcile payments. Cons Nothing really. It's quite complicated to get your head around at the start, but there's lots of support and once we all got into the new habits we flew with it. Alternatives considered [Coacha](https://www.capterra.com/p/166349/Coacha/) Reason for choosing myClubhouse Coacha couldn't synch with the way we run our memberships with grace periodsConnectmyclub didn't manage new member registration well Review Source Response from Simmetrics February 6, 2023 Dear Caroline, Thank you so much for taking the time to write this detailed review. All the team here are delighted you are so happy with the system. Kind regards, Joanne GP Gavin P. Treasurer Sports Used the software for: 6-12 months ### "myClubhouse - our first year" February 16, 2023 5.0 We have been very impressed with myClubhouse, right from initial contact, product demo, first time set up from our exisiting database, then the huge range of features and fantastic customer support from \[sensitive content hidden\] and the team. We have reduced or eliminated most of the most onerous admin tasks, removed errors through previous cross-platform use and made it much easier for both our members and administrators to interact with the club. It might seem expensive at first, but is worth every penny - as treasurer I wouldn't want to do the job without it again. Pros myClubhouse has brought together our membership list, joinging & renewals, events booking, finances and website. For the first time we have one place to administer everything. Hours and hours of admin have been saved across the committee, freeing us up to spend our time developing for our membership.The features are extensive and customisable, allowing us to make everything fit our structures. Cons The only downside is the website has so many features it can be a bit of a steep learning curve to get started and learn how to implement what you want. The customer support is fantastic to help you though. Reason for choosing myClubhouse Range of features not found anywhere else Switched from [Microsoft Access](https://www.capterra.com/p/233275/Microsoft-Access/) Previous products were getting obsolete & did not offer the features we wanted Review Source Response from Simmetrics February 20, 2023 Dear Gavin, Wow - what an terrific review - thank you! Great news that myClubhouse has had such a positive impact on your canoe club in its first year of use. We are aware that the number of features can be daunting in places, and are always grateful for any suggestions on how this can be managed (we have a few ideas up our sleeves). In the meantime, if you ever need help with anything, you know where we are. Kind regards, Joanne MJ Michael J. Commercial manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Great membership system with fabulous support" November 18, 2025 5.0 We are a multi-sport club (1500 members) with complicated family and group membership requirements. We have a fairly complex sports membership 'mix and match' capability that operates over different seasonal periods each year. Using myClubhouse we have implemented all of these requirements accepting payment be Card, DD and cheque/cash. Moving from a home-grown system, we have been delighted by the logical, thoughtful support we have received from myClubhouse with very practical 'How to' Teams sessions, and written instruction documents to cover mass DD transfer from our existing supplier. We're now entering our second year of use, planning to extend the users to our sport section leaders to give them contact and event management capabilities they simply didn't have before. I suspect we will be using this service for many years to come. Pros The service is impeccable. Whilst we were moving from a home grown system, we were helped through a number of calls to get our data transferred, our DDs working, and general 'how to' help. Cons I have too admit that the breadth of functionality was a little intimidating at first. But once we got the hang of how the parameterisation worked, we were able to implement all the functionality we needed. Review Source Response from Simmetrics November 19, 2025 Hi Michael, Thank you for your great review! Joanne PH Philip H. IT Manager Recreational Facilities and Services Used the software for: 2+ years ### "myClubhouse at Yealm Yacht Club" December 1, 2021 5.0 We have massively improved the Club's Member and Subscription administration with this software. We now have an elegant, attractive system where the members update their own details, we have an up-to-date view of their subscription status and can communicate with either the entire membership or very flexible subsets easily and effectively. The support has been outstanding, with rapid answers to our questions from the UK developers, several new features added within the base product and very professional support for the original implementation and data migration from our previous in-house system. Pros The system is flexible, comprehensive and very well thought through. The platform performance is excellent, with good response times and (to my knowledge) no downtime in our three years of use. Presentation is excellent, with a fully responsive design across all reasonable device / screen sizes. Cons The system is very, very flexible and configurable - although this is a benefit there's quite a learning curve to get the system into a state where it's easy to use for the (sometimes computer-phobic) membership. Reason for choosing myClubhouse The best fit for our requirements, together with a responsive and professional vendor. Happily this responsiveness has continued from pre-sales through to live use for the past three years. Review Source Response from Simmetrics December 6, 2021 Dear Philip, Many thanks for your positive review. It is always a pleasure to work with you and your yacht club and so we are delighted you are so happy. Kind regards, Joanne RP Roy P. Webmaster Sports Used the software for: 1-2 years ### "Feature rich software. Great flexibility. Easy to use and great support." February 2, 2019 5.0 After looking at many alternatives it was decided to use myClubhouse as the database for our sailing club. We have been using the software for 18 months now and have just completed our second renewal period. Renewal notices were sent out automatically and members renewed noticeably quicker than in the past with 80% of these paying on-line, the fees being automatically credited to the club bank account. Fantastic! Relevant data can now be made available to specified club officers - not only useful for the day to day management of the club but also to provide the committee with valuable information for use in monitoring and planning future developments. During the second year we migrated our website across to myClubhouse. This was very easy to do and has been very successful. We have just used the Event Manager for the first time to enable members to sign up for the Annual Dinner. Once again this was very easy to do. Members were able to pay on-line and during the sign-up process were able to select their menu choices. A terrific help to our Social Secretary. During the coming year we will be piloting the use of the Club Shop for the sale of club merchandise. myClubhouse is extremely flexible and can be adapted to fit any club set up. They really do seem to have thought of everything. I have no reservations whatsoever in recommending myClubhouse. Pros Easy to use and feature rich. Terrific support from myClubhouse from the initial set-up and importing of historical data to very responsive day to day help. New members can sign up easily on-line Auto renewal and on-line payment means that in most cases the process is automated saving the Membership Secretary a huge amount of time and avoiding the need for club mailings. Included website functionality provides a one stop shop for members. Event Manager with on-line sign-up and payment. Cons There is a steep learning curve initially and on-line help screens and FAQs would help. However, as mentioned previously, the support provided through the service desk is very good. Review Source Response from Simmetrics February 4, 2019 Dear Roy, Many thanks for your very helpful review. We are delighted that myClubhouse has saved you time and enabled you to collect membership fees more quickly. We do appreciate there is a steep learning curve for administrators at first and we are doing our best to address this. We are gradually putting in place more guides and simplifying processes as much as possible. In the meantime we are always on hand to offer live demos, telephone and email guidance as well as a free set-up and data import service. It has been a pleasure working with you and your colleagues at Dittisham Sailing Club over the past 18 months and we are delighted you are dipping your toes into some more features such as Events Manager and Club Shop. Kind regards, Joanne DS Dan S. Webmaster Leisure, Travel & Tourism Used the software for: 6-12 months ### "A Great and Very Powerful Tool" August 24, 2020 5.0 We were looking for a 21st century solution for our association that had been run analogically for the last two decades. The idea was to have more efficient processes and one single platform for everything. MyClubhouse is our "One Stop Shop", where our members can sign up, manage anything to do with their membership including payments, find relevant information and documents and can also book and pay for events and training courses. It was also important for us to have a solution that is easy to use since many of our members have not grown up with technology. Many of our members find myClubhouse very easy to use. It all works great for us and we have started to use additional features of myClubhouse in the meantime, which have helped us to simplify another complicated process that had been very time-consuming in the past. Pros Generally, myClubhouse is very easy to use and not complicated to set up. Importing initial data is easy too: Set up a spreadsheet according to the instructions, add your data and import it - done. myClubhouse is customisable to a very high degree, which allows us to keep things personal. It comes with so many great features that have made life a lot easier for us. We really like the events feature that allows us to organise and run our events much more efficient than in the past, also due to the integrated bulk email and payment systems, which are simple to use and work very well. We use the software to manage our documents and our annual CPD process, for which we are using the "Certifications" module. It did not take much effort to set this up and we are saving so much time compared to the way this was handled in the past. We also run surveys amongst our members by using the forms feature. These forms are entirely customisable, so is the initial sign-up form, which really helps us to get the information we need from our members with a simple, structured approach. Keeping member’s data up to date has also become much easier and outdated spreadsheets are definitely a thing of the past now. Cons Not much to say here. Would be great though if the landing page was more customisable, so that we had an external and internal version. Reason for choosing myClubhouse We did some extensive web research and had a look at the available platforms. myClubhouse won since it seemed very easy to customise and it was also obvious from the website that the people involved in its development had done their homework and put a lot of thought into it. We also liked the simple and transparent pricing. Review Source Response from Simmetrics August 28, 2020 Dear Dan, Thank you so much for taking the time to review myClubhouse, we really appreciate it. It is always a pleasure to work with you. Kind regards, Joanne and Matthew NM Nick M. Membership Secretary Sports Used the software for: 2+ years ### "Good overall solution for a club of our size. " February 9, 2023 5.0 I was a new administrator coming in after the site being well established. A bit daunting at first but bybtrial and error have managed to master most functions. A very responsive tech support from \[sensitive content hidden\] has been a great help. Some of the coding seems to be temperamental when setting up spaces, in particular our meet the committee page where details change. The formatting can fall apart sometimes needing to be fixed by HTML which to a non coder is daunting. Overall, great for the membership management and payment through the website plus online shop. Pros Membership directory, payment taking through the website with differing payment types, event diary, online shop Cons Interface isn’t particularly user friendly for a lot of our users. A GUI refresh would be great. Bulk operations are clunky and need refinement particularly for data cleansing to keep in compliance with GDPR Review Source Response from Simmetrics February 10, 2023 Dear Nick, Thank you for reviewing myClubhouse for your running club. We are glad it is working well for you and will do our best to address the issues you have seen when editing the CMS pages ASAP. I look forward to continue working with you. Kind regards, Joanne LW Lindsay W. General secretary Sports Used the software for: 2+ years ### "myClubhouse" September 24, 2020 5.0 Always happy to take suggestions for improvement Since purchasing the software the style and functionality has improved/been built beyond recognition Developers are excellent to work with Our members really like using it, find it easy to navigate recent improvements have meant that we now have a single interface rather than having to have a separate website Most common comment from our users is - "no idea how we managed before we purchased Clubhouse" Pros Customised to suit our organisation and its activities Has made our volunteer roles simpler and less time consuming Ensures equal access for all our members Easy to use Supports our financial processes and audit trail Ability to tailor access levels easily in line with roles being carried out within our organisation In recent months the software has been crucial in helping to ensure compliance with Covid secure requirements Cons Some sections not quite as joined up with others as they could be, but this is a work in progress When upgrades are made there always release notes to refer to so that we know what changes have been made Whilst support is is excellent, the respond times have lengthened recently Reason for choosing myClubhouse Excellent interaction with the developers, who we were able to work with to put in place a customised programme to suit our activities Review Source Response from Simmetrics September 25, 2020 Dear Lindsay, Many thanks for your review, it is a pleasure working with you. We are sorry response times have been down a bit whilst we all cope with the pandemic, but we are picking up the slack now! Kind regards, Joanne wT wendy T. Treasurer Sports Used the software for: 1-2 years ### "Great easy to use system" February 3, 2023 5.0 Really positive . Has made all our renewals and membership issues easy to deal with as well as running our open events . Pros Keeping everything a club needs to run in one place- very easy to use and great support on setup and afterwards Cons Very email heavy! Three emails for every transaction. Also very easy for a member to create duplicate records when they enter events open to non members Reason for choosing myClubhouse Looked at some member only packages - they were cheaper but didn’t keep everything in one place. Review Source Response from Simmetrics February 6, 2023 Dear Wendy, Thank you so much for reviewing myClubhouse for your running club. It is great to hear how well it is working for you. We are working hard on ease of use, especially for the less common usages such as event sign-up for non-members, so if you can send us any specific examples where you have received duplicate registrations we will definitely examine our processes to see if we can come up with any improvements. It has been a pleasure to work with you. Kind regards, Joanne SB Stuart B. Registrations Officer Sports Used the software for: 1-2 years ### "Excellent club membership system and fantastic customer support" March 18, 2019 5.0 The myClubhouse tool provides everything we need to enable our not for profit children's football Little League organisation to: - manage our members in a GDPR-compliant fashion, removing our old paper-based systems - streamline our registrations process - provide a much more reliable audit of payments made by members - dramatically improve our communications to our members Pros The system is excellent at managing members, and in being flexible enough to be able to mould its processes to suit our organisation. Many other systems that we reviewed did not fit with our registration process or membership model, and were very rigid. myClubhouse enables us to tailor everything exactly the way we need it to be. An additional key point - not specific to the software, but the customer support is unbelievable. Every request I have ever made to the team at myClubhouse has been picked up immediately and dealt with thoroughly. I wish every software tool that I use was backed by such a dedicated team. Cons The one issue we have faced with the system is that making payments for their memberships by our members is not very intuitive. It does successfully deal with some complex challenges, for example grouping payments for totally separate members into a "Family Group" so that a parent can manage all of their children's memberships in one place. However, this has proved to be the one major area where we find ourselves having to give a lot of technical support to our members. Review Source Response from Simmetrics March 29, 2019 Hi Stuart, Many thanks for your detailed review. We are delighted to have helped you to make so many improvements to your little league. Your feedback on the Family Groups has helped us to improve the process so we hope you will not have so many requests for guidance next season. Kind regards, Joanne PK Phil K. Treasurer Sports Used the software for: 1-2 years ### "A big step forwards in club management" February 17, 2023 4.0 Very good software and the capabilities it gives us allowed us to navigate through Covid and beyond. A large time saving in administration with the automation of membership and renewals as well as the payments integrating into the Finance software. Pros The ability to integrate our membership and payments into one system that is GDPR compliant. Cons The web content part is a little basic needing some knowledge of HTML. Review Source Response from Simmetrics March 6, 2023 Hi Phil, Thank you very much for your review. We will continue working on new features for the CMS in order to reduce any need for HTML knowledge. We are glad our system has saved you so much time and helped you to stay GDPR compliant. Kind regards, Joanne JB Julie B. Chair, ADNE Higher Education Used the software for: 2+ years ### "Charity review" February 16, 2023 4.0 the support when queries are raised is timely and effective Pros as a small charity the fact that myclubhouse offers a range of services in one package is very helpful. Cons it has taken time to fully understand the system but the support has been very helpful Review Source Response from Simmetrics February 20, 2023 Dear Julie, Thank you very much for your review of myClubhouse for your district nurse association, it is very important to us. We are glad myClubhouse is helping your charity and if you every need assistance with anything do not hesitate to contact us view the support desk. Kind regards, Joanne HB Harry B. Captain Sports Used the software for: 1-2 years ### "Clubhouse Management" June 29, 2020 5.0 The software allows us to record any data - and there can be a lot in a sports club, and provides a central hub for it to be used - rather than multiple people having multiple spreadsheets which invariable leads to data lost over the years. Pros It provides a central hub through which all aspects of managing, organising and recording of absolutely any type of data can be done by a group of volunteers running a very large and busy rowing club. Cons It can take people a little while to understand the way data is recorded, but the developers are very responsive, are constantly improving the software and new updates come through seemlessly. Review Source Response from Simmetrics August 25, 2020 Dea Harry, Many thanks for your great review, we are delighted to be helping such a vibrant rowing club. Your ideas for improvement are always welcome, thank you. Kind regards, Joanne and Matthew CM Colin M. Membership Secretary & Website Officer Sports Used the software for: 1-2 years ### "Great product" March 19, 2019 5.0 Pros Enabled us to eliminate cash payments for training sessions Centralised our membership management databases and processes Simplified the task of setting up bulk events over a long period of time Made it much easier to start the annual renewal process of our membership Cons None really. We might find the odd bug but they are typically fixed very quickly on discovery. Review Source Response from Simmetrics March 29, 2019 Hi Colin, Thank you very much for taking the time to review myClubhouse. Great to hear you are so happy with the product and service. We look forward to continuing the good work with you! Kind regards, Joanne TT Tanisha T. Children and young peoples services manager Primary/Secondary Education Used the software for: 6-12 months ### "My Club House review " November 20, 2020 4.0 Excellent technical support Pros The shop, being able to sign members up and have add OJ’s Cons No Application. Would be easier to use for young people and on the go. Reason for choosing myClubhouse Most things we wanted all in one place Switched from [WildApricot](https://www.capterra.com/p/76116/WildApricot/) Couldn’t do all we wanted Review Source Response from Simmetrics November 23, 2020 Hi Tanisha, Thanks for your review, I am glad things are going well. Although we don't have an app, the site is responsive so works well on mobile phones and we are constantly striving to improve mobile.usage. We look forward to continue working with you. Kind regards, Joanne DBD Dominique B D. Membership Secretary Sports Used the software for: 2+ years ### "A great Membership tool" February 3, 2019 4.0 Pros It allows you to easily manage the membership of your club: you can search for individuals, categories, you are reminded when renewals are due, you get alerts when potential members ask for information Cons It can have temporary glitches but the executives are always helpful Review Source Response from Simmetrics February 4, 2019 Dear Dominique, Many thanks for your review! It has been a pleasure to work with you and other committee members at Sutton Churches Tennis Club for so many years and we hope to continue for many years to come! Kind regards, Joanne PA Patricia A. Personal Trainer Health, Wellness and Fitness Used the software for: 1-2 years ### "Super easy to use, great to have so much functionality in one place" February 5, 2019 5.0 Super easy to use. Pros Easy and straightforward to use. Can see upcoming events at a glance. Lots of useful features such as being able to pay directly for events, and with a clear history of what events I’ve attended. Easy to change your communication preferences. Good club directory so I can easily contact other members. Good to have all documentation in one place for everyone to be able to access. Cons I haven’t encountered any problems as a user of the software or any features that I feel are lacking. Review Source Response from Simmetrics February 26, 2019 Hi Patricia, Thanks for your great review! We are so happy you are enjoying myClubhouse. Hope we can continue to make your life easier for many years to come. Kind regards, Joanne MF Michael F. Membership Secretary Non-Profit Organization Management Used the software for: 2+ years ### "MyClubhouse for Penguin Cruising Club" April 28, 2022 5.0 Very user- friendly and is UK based so reinforces a strong connection with the product and a sense that they understand our requirements. Pros In the space of three years our cruising (sailing) club have migrated all our membership data to MyClubhouse and members can now sign in to their accounts, manage their data and subscriptions, and complete on-line application forms to attend our events. The system is the main conduit of our communications with members and has improved the professional look of our organisation such that we have grown significantly since its introduction. Our events are all now administered through the platform and we can create web content, blogs and discussion forums specifically targetted at event attendees. Far from beng centralised around one administrator, we have several committee members contributing to this content. Our next step is to incorporate e-commerce, which is a out of the box feature withing the system so should be plain sailing (if you pardon the pun!). The developer team have been excellent in providing support where needed (though we have found the process to so user-friendly they are doing themselves out of a job!). Cons So far we've not been able to identify any limit to what we might achieve with MyClubhouse. If you are reading this from the perspective of a sailing club and wondering whether this would suit your purpose, I would recommend you contact the developers about the facility for managing berths. It would appear they have developed similar solutions for other bespoke organisations, so I'm sure they will be able to advise on what can be achieved. It would be well worth is as we've not looked back since we signed up for this service. Reason for choosing myClubhouse The free trial enabled us to thoroughly test the systems we were comparing and with MyClubhouse we made the most progress in the shortest time. Review Source Response from Simmetrics May 2, 2022 Dear Michael, Thank you for your review. I'm glad to hear myClubhouse is working so well for your cruising club. Kind regards, Joanne Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.