Who Uses This Software?

customer service centers that are confronted with a huge workload of messages and requests over social media channels or working over different locations


Average Ratings

  • Overall
  • Ease of Use
  • Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Unymira USU
  • www.usu-knowledgesolutions.de
  • Founded 1977
  • Germany

About Connect

Our all-in- one social media management tool Connect bundles all customer service requests from social media channels, via chats, forums, blogs, app stores, and Amazon in a clearly arranged inbox. Questions about orders and functions, feedback, or complaints our social media software brings them together from all channels and assigns them to the employees responsible according to defined workflows. For efficient, structured work in a team.


Connect Features

  • Automated Publishing
  • Brand Tracking
  • Content Management
  • Customer Engagement
  • Multi-Account Management
  • Multi-User Collaboration
  • Post Scheduling
  • Reporting/Analytics
  • Social Media Monitoring

Connect Reviews


No reviews, be the first!