SmartLAb

IVCbox


5 / 5
5 reviews

Who Uses This Software?

Small, Medium, Large companies


Average Ratings

5 Reviews

  • 5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $25.00/month
  • Pricing Details
    25$ - 2000 conversion/month
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Live Online
    In Person
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • SmartLAb
  • ivcbox.com
  • Founded 2015
  • United States

About IVCbox

IVCBox is a customer communication tool for websites. The widget includes live chat, video call, file sharing, a chatbot and profile management. The purpose of the widget is to automate customer support for an online business, increase sales and maximize conversions. IVCBox is suitable for any businesses that need to improve their customer service, online consulting or deliver personal support to build trust with the customers. Step up your online business using IVCBox and get the free trial!


IVCbox Features

  • Analytics
  • Churn Management
  • Communication Management
  • Community Management
  • Content Syndication
  • Feedback Collection
  • Gamification
  • Live Chat
  • Video Content
  • Canned Responses
  • Geo Targeting
  • Offline Form
  • Proactive Chat
  • Screen Sharing
  • Third Party Integration
  • Transfers/Routing
  • Website Visitor Tracking

IVCbox Reviews Recently Reviewed!


Great platform for Customer Service

Sep 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: So, I found out about this widget from google and decided to give it a try. What appealed to me is the design and user-friendliness. I found this app incredibly useful for my business and my customers liked the video call too.

Cons: I got a bit dazzled with the dashboard, but everything is much easier than you think

Works perfectly

Sep 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: VCBox is great! Glad I started using it and it's free! So you may switch to a paid

version, of you need more from the tool like videocalls, etc. But in general, I like the fact that its free

Cons: The free version is a bit limited, so I am considering on changing the plan to try out the other options

To provide the best care

Oct 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: IVCbox you have incredible tools that allow your business to provide an improved and innovative customer service, where you can make live chats and video calls, with a very intuitive interface, you can start with the free version and change the pay for more tools

Cons: It's probably a little complicated to manage the widgets and the free version does not contain many tools, but switching to the paid version is really worth it.

Capterra loader

Very Pleased

Oct 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The free version, although it is limited, still works incredibly. I am very pleased overall with the performance of the software and am thinking of upgrading this week!

Cons: I don't think there is much to say when it comes to Cons, however I would say free version is a bit limited so I am going to upgrade.

Overall: Very good experience with the company and with the product!

Pleased with product

Nov 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I found this service thru a Google search. What caught my eye was the basic plan which is FREE. The dashboard seemed very simple to use. The free version allows you to do a live chat, file sharing and create a limited number of customer profiles. An upgrade at a very reasonable cost will get you the addition of video calls and unlimited customer profiles. These are great tools for the price.

Cons: I don't have anything negative to say about this product.