# CRAFTS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is CRAFTS the right Daycare solution for you? Explore 20 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/175381/CRAFTS-Childcare-Management-Software/reviews --- CRAFTS 4.9 (20) [View alternatives](https://www.capterra.com/p/175381/CRAFTS-Childcare-Management-Software/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of CRAFTS Ease of use 4.8 Customer Service 5.0 ## Pros and Cons in Reviews OR Orvia R Executive DirectorChild Day Care Services, 11 - 50 employeesUsed the software for: 1-2 years. “CRAFTS stands out for its user-friendly interface, comprehensive features, efficiency, and emphasis on communication and data security.“ June 7, 2024 MA Michelle A Manager, Programs and Administrative ServicesChild Day Care Services, 51 - 200 employeesUsed the software for: 6-12 months. “I would like to be able to set more specific activity permissions for users, within the key sections, as the way our organization operates our childcare manager has some responsibilities for some activities that are only available with full Administration access, so currently I am now needing to do these versus them, due to lack of access - I don't want to give them Administrator access“ December 20, 2024 ss sarhang s Business AdministratorEducation Management, 11 - 50 employeesUsed the software for: Less than 6 months. “User-Friendly Interface: One of CRAFTS's many standout features is its intuitive user interface.“ March 21, 2024 AN Amanda N Finance ClerkGovernment Administration, 501 - 1,000 employeesUsed the software for: 6-12 months. “The ability to interface with Bambora to accept EFT payments has been a big help which will certainly cut down on the need for collections.“ October 6, 2020 ## Showing most helpful reviews Showing 1-20 of 20 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MA Michelle A. Manager, Programs and Administrative Services Child Day Care Services Used the software for: 6-12 months ### "CRAFTS is the right tool for childcare operations" December 20, 2024 5.0 Great - I love the support and helpfulness that we have gotten and continue to, even into our 6mth of operations. The time that has been provided to us, to ensure success has been very appreciated. Pros I like how it is an easy and logical tool to follow, in addition that it does the equation calculations for you, this eliminates a number of errors by the user Cons I would like to be able to set more specific activity permissions for users, within the key sections, as the way our organization operates our childcare manager has some responsibilities for some activities that are only available with full Administration access, so currently I am now needing to do these versus them, due to lack of access - I don't want to give them Administrator access Switched from [Procare Solutions](https://www.capterra.com/p/23486/Procare-Child-Care-Management/) It was not meeting our needs and was very difficult and time consuming for supervisors to use Review Source RB Richard B. Executive Director Primary/Secondary Education Used the software for: Less than 6 months ### "Initial use and overall impression of Crafts and their client support" March 4, 2024 5.0 Overall, we are very pleased with Crafts, and although we have only been using it for a short period of time, we really like it's design and flexibility. Pros The process for billing, tracking and processing payments, and the underlying encryption and security of the information in our portfolio . Additionally, the process in managing our families and enrolments is intuitive and robust. There are still many new things I am discovering daily, but overall I am very happy with the software. It is stressful when switching over to new management software, but the support we received from \[sensitive content hidden\] and his team during our set up phase (we actually just starting using Crafts March 1st 2024 after initial training and rollout) was above and beyond my expectations. They are very responsive to any queries, and their support training videos are great reference resources during the initial start up phase. I would recommend their product without reservation! Cons None so far, meets our needs, has flexibility, and great support Reason for choosing CRAFTS Much better payment processing system at a cost effective price Switched from [Sandbox Platform](https://www.capterra.com/p/213396/Sandbox-Platform/)[Procare Solutions](https://www.capterra.com/p/23486/Procare-Child-Care-Management/) Their software platform met our primary need for an efficient, accurate, secure and cost effective payment process system, with additional functionality in managing our client base at our early childhood learning centre. Review Source VF Virginia F. Director Non-Profit Organization Management Used the software for: Less than 6 months ### "CRAFTS is Just what we were Looking for " January 4, 2021 4.0 Pros We were looking for a way to move our daycare reporting and attendance and communication with parents online as well as making billing a simpler process and CRAFTS is just what we were looking for. Cons Some of the features have taken some time to get used to and doing so much online takes some adjustments Review Source SH Shannon H. Program secretary Child Day Care Services Used the software for: 1-2 years ### "CRAFTS is a fabulous program" November 27, 2024 5.0 Excellent program with supreme efficiency and easy to maneuver through different functions. Pros It is easy to use and staff are wonderful to deal with. Cons Notifications need to slow down a bit but other than that it is a great program. Review Source GR Gabrielle R. Administrative Coordinator Non-Profit Organization Management Used the software for: 6-12 months ### "Great software!" July 16, 2024 5.0 Overall I really like CRAFTS, and how easy it is to use. As an Admin, I need to be familiar will all current aspects of our software package, and CRAFTS is great to answer all questions, and apply tweaks when possible. Our facility has never used a software for childcare management, so we of course had a lot of questions, however CRAFTS was able to develop something for us that suits a lot of our needs. Pros Looked at a few different platforms, but CRAFTS made the most sense for our needs and specifications! The customer service team is very responsive, knowledgeable and helpful. The team was able to fulfill a lot of our specific requests and tweaks, and they are very quick to respond to questions. Cons Although CRAFTS does have an email option, there is no current option to have a sort of inbox (or see past sent emails). You send off an email, and that's it; parents and staff must respond to YOUR work email, so it takes the communication off crafts and onto another platform. We are still working out our messaging/communication functions and seeing what works best for our team! Reason for choosing CRAFTS Suited our needs the most, and this company offered the most flexibility Review Source OR Orvia R. Executive Director Child Day Care Services Used the software for: 1-2 years ### "A Game Changer!" June 7, 2024 5.0 Pros CRAFTS stands out for its user-friendly interface, comprehensive features, efficiency, and emphasis on communication and data security. It’s a robust system that significantly enhances the management and operation of our organization. Cons For new users, there might be a learning curve to understand and navigate through the various features of CRAFTS. More intuitive onboarding and user guides could help alleviate this. User experience can vary based on individual needs and expectations. Review Source GL Gaylene L. Bookkeeper Registrar Facilities Services Used the software for: 1-2 years ### "Great Support!" November 26, 2021 4.0 Pros Deciding on a childcare software program was a process. CRAFTS was chosen for the ease of use and the ability to have multiple locations within one program. The offsite access to information has assisted in management decision making. The support to staff and management for our many questions, training and requests has been outstanding! Cons Staff are continually adjusting to the way the program is designed and not how the company processes have been setup for years. Review Source AN Amanda N. Finance Clerk Government Administration Used the software for: 6-12 months ### "A versatile program that ticked the boxes" October 6, 2020 5.0 \[SENSITIVE CONTENT HIDDEN\] and his team have been incredibly accommodating despite our exacting standards and seemingly impossible demands. CRAFTS is a pretty comprehensive program unlike anything else on the market. It is intuitive and user friendly and once you get your hands on it I can see that you can really do so much; save time, paper and reduce errors. Pros I love that this program is cloud based so our home child care providers can access it from anywhere with a computer, tablet or phone. With attendance now in the hands of the parents and providers there is less room for error. The interface is visually attractive and intuitive so the training is easier. We can set reminders for everything so that we don't forget students' birthdays, rate changes or providers' certification renewals. The ability to interface with Bambora to accept EFT payments has been a big help which will certainly cut down on the need for collections. Cons Because it is a cloud-based program and not a completely customized program there are a few work-arounds that we have to do in billing. In all fairness though, we have very unique needs that many clients wouldn't require. Reason for choosing CRAFTS We needed a program that specifically catered to a Licensed Home Child Care Agency. We wanted to be able to communicate with parents, use tools in the Cloud, bill parents, collect payments through EFT, manage a waitlist and assist with the registration process. Not many programs have that versatility and capability. I also felt the entire CRAFTS team was really responsive to our needs so I knew that we could work with them and that they'd be there for us if we came across any challenges. If I had to do it again I'd choose CRAFTS all over again. Review Source AF Alissa F. President Non-Profit Organization Management Used the software for: Less than 6 months ### "Great User Friendly Program " March 6, 2023 5.0 User friendly, Great customer support Pros Takes so much off the plate of a volunteer board No more manual entry of enrolments Great tracking of attendance Great customer support! Accepts online payments Has parents fill out all necessary information, fill out on boarding and sign consents before they can successfully enroll Cons A couple features with re-enrolment that I didn’t like(not filing the re-enrolled kids into the new room) made for some manual calculations to ensure I didn’t overfill the classDidn’t automatically waitlist students when the capacity of the class was reached Didn’t email parents automatically when their child was successfully enrolled Complicated to set up drop box and EFT Reason for choosing CRAFTS Canadian program Accepts payment All in one program Review Source FL Frédérique L. Educator Education Management Used the software for: Less than 6 months ### "Way more efficient! " February 1, 2023 5.0 CRAFTS has made my days a lot more efficient. I am able to have all the information I need right on the platform, I am able to communicate with the parents right away as I can send them e-mails and text messages right in the platform and can write down any observations I have. It helps me also see the progress my kids are making and I can log all the fun activities I have done with them! Pros What I like most about this product is that it is a much more efficient way to track everything I need to do! It is an all in one platform for daycares and makes communication with parents a lot easier and in real-time. Cons Personally, I do not feel as though this product has any cons so far. It has just made my life a lot easier. Review Source SH Sabiha H. Principle Primary/Secondary Education Used the software for: 2+ years ### "BSM's Review of CRAFTS" October 26, 2021 5.0 Pros The product is very user-friendly, convenient, and all-encompassing. It helps us execute transactions with students' parents seamlessly. The customer service and support have been instrumental in helping us understand and take full advantage of the benefits of CRAFTS. With this software, we are able to focus less on running our school as a business and more on running it as a place of learning. CRAFT takes away all of the tedious hassles of administration. Cons It can be confusing at times to navigate but in moments like these, the customer service we have received has been exceptional. Review Source SS Shaneil S. Parent Education Management Used the software for: 6-12 months ### "Awesome Product" December 29, 2021 5.0 Very good product. Let's me see pictures, account statements, etc which is very convenient. Pros I love how the parent portal gives me the option to help myself without having to call in and request information. I can even schedule vacation days. Cons I don't really have any cons. I guess it would be nice to pay fees with a credit card but I think it's disabled for us. Review Source sS sarhang S. Business Administrator Education Management Used the software for: Less than 6 months ### "CRFTS is great. " March 21, 2024 5.0 Pros User-Friendly Interface: One of CRAFTS's many standout features is its intuitive user interface. Navigating the platform is easy. Cons I like using CRAFT; I like everything about CRAFTS, but I don't know if there is anything I like least about CRAFTS. Review Source MP Maena P. Administrator Education Management Used the software for: 6-12 months ### "Great product" February 1, 2023 5.0 Pros I love how intuitive the platform is. It helped manage my whole daycare (my employees, billing, children enrollement) and reduced my administrative hours by a huge amount.It is so simple to understand and easy to adapt to - it truly is a life saver and is very reasonably priced for all the features we have compared to similar programs.Also, the CRAFTS team was very present throughout the whole implementation which made the process even easier. Cons Transitioning online was a challenge and needed some adaptation but the team was there to guide through which made it way less intimidating Review Source MT Margo T. Owner/Operator Primary/Secondary Education Used the software for: I used a free trial ### "I love Crafts" December 20, 2021 5.0 So far my overall experience has been wonderful Pros The product is easy to set up and if you do need help the tech support is fantastic. Cons Loading my signature and consents was a bit tricky, however, Tristina was fantastic at helping me. Reason for choosing CRAFTS It is a better price and offers a similar product. Review Source MC Madeleine C. Daycare Owner Education Management Used the software for: 1-2 years ### "We love Crafts!" December 12, 2021 5.0 Pros It is very user friendly. Everything you need is clearly laid out for you. The staff is also extremely responsive and helpful. I know that if I ever have a problem, it will be fixed ASAP. Cons Learning all of the tricks was challenging but once I was walked through it a few times, it was easy to do. Review Source RT Raphaelle T. Educator Education Management Used the software for: Less than 6 months ### "Being a user on Crafts" February 1, 2023 5.0 I would definitely recommend Crafts to other educators as it really simplifies everything whether it is through getting quick information about a specific child, taking the attendance, communicating quickly with one of the parents and keeping everything in track. You can find everything you need all in one place. Pros When using the Crafts' portal, everything is clear and easy to understand. It makes the communication with the children's parents easier. We can also have easy access to child details, attendance, and observation tracking. Cons Haven't found anything that I don't like about Crafts yet! Review Source AB Andrea B. Manager of After School Care Non-Profit Organization Management Used the software for: Less than 6 months ### "Transitioning to digital using CRAFTS" October 2, 2020 5.0 I cannot recommend this system and its service team enough. We had to convince our board of directors, executive director and staff that the transition would be worth their time and effort. It absolutely was. Pros What we appreciate most about this software was the service that we received from CRAFTS tech team. this was a huge endeavour, to get all of our programs transitioned to an online data management program. CRAFTS took into consideration our licensing requirements, a global pandemic, and every need we discovered, they took it quickly under consideration and made the amendments essential to our program Cons The staff login in has been difficult to implement at this time. Reason for choosing CRAFTS Service. \[SENSITIVE CONTENT HIDDEN\] gave exception service and assisted our transition. He spent a lot of time supporting us and his knowledge of the industry and support is bar none. Review Source JS Janet S. Executive Director Education Management Used the software for: Less than 6 months ### "Very New User" February 25, 2022 5.0 Billing is flexible, user friendly and efficient. We hope to explore other features more fully in time. Pros Overall Ease of use, Canadian Product, we are very new users and have not yet explored all the features this software has to offer. Cons Attendance tracking is not as customizable as I would like. Reason for choosing CRAFTS ease of use, Canadian product, great customer support Review Source OmO Oluwakemi m O. Childcare provider Facilities Services Used the software for: Less than 6 months ### "marlene's review" January 20, 2022 5.0 Going from paper to online about my Childcare records, Daily attendance also. Pros it is easy to use for information entry. Cons No feature about sending reports monthly. Review Source Similar Products Featured