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SnapSupport is a field engineer companion app on their phone that can be used by Field Service Engineers, construction managers etc to collaborate with their in house experts or leaders, using various tools. It enables having your best technician in the field every time, by enabling support remotely through the SnapSupport app. It can also be used for issue management, assigning workflow to field workers and allowing field technicians to submit pictures/artifacts for QC purposes and approvals.
Provider
SnapSupport
Located In
United States
Foundation
2017
Open API
Unverified
Deployment
Cloud, SaaS, Web-Based
Mobile Apps
Android, iOS
Training
Live Online
Support
Knowledge Base, Chat, Email/Help Desk, Phone Support
Cloud-based field service management solution that helps businesses collaborate with field teams via remote support and manage job, maintenance scheduling, workorder and more via mobile apps.
Content Source: SnapSupport
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SnapSupport Reviews
"SnapSupport - A must for a Field Service environment"
Overall: SnapSupport helps us to reduce the response time for incidents and provides audio-video interactions which has increased the number of incident resolutions in the first instance. The new AI feature is interesting. Overall a productive application and a real value for money.
Pros: Easy customization according to your environment. Swift response on support requests
Cons: Android application could be more better.
"SnapSupport Review"
Overall: SnapSupport are extremely approachable, adaptable and welcoming of any suggestions/development requirements you may have, making the tool completely configurable for your business.
Pros: The ability to answer any incoming question at any location, totally mobile and still flexible enough to add comprehensive files to answer questions. The structured way of asking questions and the extractable data from the backend enabled diagnostics of problems to help rectify situations and stop them becoming questions in the future.
Cons: The performance of the chat function and video calling were sometimes sporadic, not insurmountable problems but detracted from the overall experience.
"revieew so fat"
Overall: good when it works definitely helps. needs further improvements and will surpass expectations I'm sure when some more minor changes are implemented for our needs
Pros: allows field techs to upload in real time completed work in a template to be saved in PDF form. works on all platforms The development team is helpful and quick to respond to issues
Cons: pdfs don't save with a title of the Document the chat function is clunky alerts don't always work cant generate PDFs from the mobile app issues with crashing and freezing during at end of uploads
"We use the snapsupport platform to handle support & troubleshooting for our ongoing projects."
Pros: Mobile app, image & video elements are all designed in an intuitive way, which makes it much easier and quicker to address support issues.
Cons: Notifications via email don't yet allow you to directly respond by email, but I believe they are working on this feature.
