--- title: "SnapSupport Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about SnapSupport Software - reviews, pricing plans, popular comparisons to other Field Service Management products and more." source_url: "https://www.capterra.com/p/175391/SnapSupport/" page_type: "product" language: "en" --- # SnapSupport Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) SnapSupport ## What is SnapSupport? SnapSupport is a field engineer companion app on their phone that can be used by Field Service Engineers, construction managers etc to collaborate with their in house experts or leaders, using various tools. It enables having your best technician in the field every time, by enabling support remotely through the SnapSupport app. It can also be used for issue management, assigning workflow to field workers and allowing field technicians to submit pictures/artifacts for QC purposes and approvals. ## What is SnapSupport used for? [Remote Support](https://www.capterra.com/remote-support-software/)[Field Service Management](https://www.capterra.com/field-service-management-software/)[Equipment Maintenance](https://www.capterra.com/equipment-maintenance-software/) Top alternative Featured Overall rating Based on 4 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $25 Per Feature, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### SnapSupport 4.3 (4) VS. [4.8 (1,068)](https://www.capterra.com/p/179296/GetMaintainx/reviews/) Starting Price $25 Per Feature, Per Month Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (4) Ease Of Use 4.8 (1,785) Value For Money 4.3 (4) Value For Money 4.7 (1,611) Customer Service 4.3 (4) Customer Service 4.8 (1,691) ## SnapSupport alternatives [4.3 (308)](https://www.capterra.com/p/135788/Service-Fusion/reviews/) Starting price $259.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars Highest Rated [4.9 (118)](https://www.capterra.com/p/90092/eWorkOrders-CMMS/reviews/) Starting price $45.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Fracttal One](https://www.capterra.com/p/159911/Fracttal/) [4.6 (1,785)](https://www.capterra.com/p/159911/Fracttal/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/159911/Fracttal/) [Limble](https://www.capterra.com/p/162600/Limble-CMMS/) [4.8 (757)](https://www.capterra.com/p/162600/Limble-CMMS/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/162600/Limble-CMMS/) ## FAQs about SnapSupport Overview ### What company size and specific industries is SnapSupport built for? SnapSupport is designed for small to mid-sized businesses that need field service management support, especially companies with field teams handling jobs, maintenance scheduling, and work orders. It fits service-oriented operations that rely on mobile apps and remote support to coordinate work in the field. Features and Usability ### What are the key features of SnapSupport? SnapSupport offers troubleshooting tools, support ticket management, and workflow management for service requests. It also includes live chat, real-time chat, screen sharing, video support, and session recording for remote assistance, plus alerts/notifications, CRM, file sharing, mobile access, and third-party integrations. Integrations ### Which third-party tools and platforms does SnapSupport integrate with? SnapSupport integrates with 2 third-party platforms: SAP Business One and Salesforce Sales Cloud. These catalog integrations connect SnapSupport to ERP and CRM environments, giving teams direct links to business data and customer records. Getting Started and Support ### What training and onboarding options does SnapSupport offer? SnapSupport provides live online training sessions for teams getting started with the product. This format supports guided setup and real-time instruction through online meetings, giving users a structured way to learn the platform and review core features with an instructor. Getting Started and Support ### What customer support options does SnapSupport offer? SnapSupport offers email/help desk, a knowledge base, phone support, and chat. With no reviewer feedback available about support experiences, no claims can be made about response times, helpfulness, or common frustrations. The listed channels are the only documented support options. ## Features AI summary Based on 4,034 Field Service Management reviews Capterra reviewers highlight these as the features buyers care about most when choosing Field Service Management software: - **Job Tracking** (**75%** of reviewers rated this feature as critical) - **Job Scheduling** (**76%**) - **Mobile Access** (**62%**) SnapSupport includes **Mobile Access**, but it does not offer **Job Tracking** or **Job Scheduling**. Instead, it provides **Scheduling** (**61%**), which still covers an important planning need for service teams. While the system lacks two of the most-requested features, its mobile functionality and scheduling tools can help businesses coordinate field work, keep staff connected on the go, and give teams faster access to job details from anywhere. Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Chat/Messaging Communicate using direct chat or messages within the system Collaboration Tools Provides a channel for team members to share AI models, media files, communicate, and work together CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Customizable Templates Pre-designed layouts that can be customized to match preferences and requirements Dispatch Management Manage sending personnel and resources to a site as needed SnapSupport 23 features ### All Features - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Chat/Messaging: Communicate using direct chat or messages within the system - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dispatch Management: Manage sending personnel and resources to a site as needed - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - Job Management: Manage and track all job information and associated tasks - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Mobile Access: Access software remotely via mobile devices - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Updates: Receive system updates as soon as any changes are made - Scheduling: Plan availability and assign specific time slots for tasks and resources - Screen Sharing: Digitally share screen view with others - Session Recording: Record active support and chat sessions for auditing and training - Support Ticket Management: Allow customers/users to submit support queries and service requests - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Troubleshooting: Take actions to troubleshoot issues for networks, devices, etc. - Video Support: Supports various video file formats - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.3 (4) 4.3 Based on 4 reviews ## Pricing Value for money 4.3 (4) Free Trial Basic $25.00 Per Feature,Per Month Value for money 4.3 (4) 4.3 Based on 4 reviews ## Integrations [ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ SAP Business One](https://www.capterra.com/p/214667/SAP-Business-One/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (4) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (4) 4.3 Based on 4 reviews ## User reviews Overall rating 4.3 Based on 4 reviews Filter by rating 5(1) 4(3) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent PM Paul M. FM Telecommunications ### "revieew so fat" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 April 17, 2019 good when it works definitely helps. needs further improvements and will surpass expectations I'm sure when some more minor changes are implemented for our needs Pros allows field techs to upload in real time completed work in a template to be saved in PDF form. works on all platforms The development team is helpful and quick to respond to issues Cons pdfs don't save with a title of the Document the chat function is clunky alerts don't always work cant generate PDFs from the mobile app issues with crashing and freezing during at end of uploads Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SR Sakthi Ragunathan N. IT Platform Administration Manager Telecommunications ### "SnapSupport - A must for a Field Service environment" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 April 17, 2019 SnapSupport helps us to reduce the response time for incidents and provides audio-video interactions which has increased the number of incident resolutions in the first instance. The new AI feature is interesting. Overall a productive application and a real value for money. Pros Easy customization according to your environment. Swift response on support requests Cons Android application could be more better. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SR Steve R. Mobilisation Support Advisor Telecommunications ### "SnapSupport Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 11, 2018 SnapSupport are extremely approachable, adaptable and welcoming of any suggestions/development requirements you may have, making the tool completely configurable for your business. Pros The ability to answer any incoming question at any location, totally mobile and still flexible enough to add comprehensive files to answer questions. The structured way of asking questions and the extractable data from the backend enabled diagnostics of problems to help rectify situations and stop them becoming questions in the future. Cons The performance of the chat function and video calling were sometimes sporadic, not insurmountable problems but detracted from the overall experience. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. AE Ahmed E. Associate Marketing Director ### "We use the snapsupport platform to handle support & troubleshooting for our ongoing projects." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 July 22, 2018 Pros Mobile app, image & video elements are all designed in an intuitive way, which makes it much easier and quicker to address support issues. Cons Notifications via email don't yet allow you to directly respond by email, but I believe they are working on this feature. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.