Who Uses This Software?

A company that may have technicians in the field resolving customer issues, or getting install work done in the field, can use SnapSupport to get relevant help quickly, aid workflow and enable QC.


Average Ratings

2 Reviews

  • 4.5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $15.00/month/user
  • Pricing Details
    Bulk pricing options are available.
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • SnapSupport
  • www.snapsupport.io/
  • Founded 2017
  • United States

About SnapSupport

SnapSupport is a field engineer companion app on their phone that can be used by Field Service Engineers, construction managers etc to collaborate with their in house experts or leaders, using various tools. It enables having your best technician in the field every time, by enabling support remotely through the SnapSupport app. It can also be used for issue management, assigning workflow to field workers and allowing field technicians to submit pictures/artifacts for QC purposes and approvals.


SnapSupport Features

  • Customer Database
  • Dispatch Management
  • Equipment Tracking
  • Inventory Control
  • Job Management
  • Maintenance Scheduling
  • Warranty Tracking
  • Work Order Management
  • Billing & Invoicing
  • Contact Database
  • Contract Management
  • Dispatching
  • Electronic Signature
  • Inventory Management
  • Mobile Access
  • Payment Collection in the Field
  • Quotes/Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Time Clock
  • Work Order Management
  • Diagnostic Tools
  • File Sharing
  • Real-time Chat
  • Screen Sharing
  • Session Recording
  • Session Transfer
  • Surveys & Feedback

SnapSupport Reviews Recently Reviewed!


SnapSupport Review

Aug 10, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The ability to answer any incoming question at any location, totally mobile and still flexible enough to add comprehensive files to answer questions. The structured way of asking questions and the extractable data from the backend enabled diagnostics of problems to help rectify situations and stop them becoming questions in the future.

Cons: The performance of the chat function and video calling were sometimes sporadic, not insurmountable problems but detracted from the overall experience.

Overall: SnapSupport are extremely approachable, adaptable and welcoming of any suggestions/development requirements you may have, making the tool completely configurable for your business.

We use the snapsupport platform to handle support & troubleshooting for our ongoing projects.

Jul 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Mobile app, image & video elements are all designed in an intuitive way, which makes it much easier and quicker to address support issues.

Cons: Notifications via email don't yet allow you to directly respond by email, but I believe they are working on this feature.