SnapSupport

SnapSupport


4.5 / 5
4 reviews

Who Uses This Software?

Cloud-based field service management solution that helps businesses collaborate with field teams via remote support and manage job, maintenance scheduling, workorder and more via mobile apps.


Average Ratings

4 Reviews

  • 4.5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $25.00/month/user
  • Pricing Details
    Bulk pricing options are available.
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • SnapSupport
  • www.snapsupport.io/
  • Founded 2017
  • United States

About SnapSupport

SnapSupport is a field engineer companion app that helps Field Service Engineers, construction managers and other professionals collaborate with in-house experts or leaders. It enables remote connection with technicians in the field. Features of the solution include issue management, assigning workflow to field workers & allowing field technicians to submit pictures/artifacts for QC purposes and approvals.


SnapSupport Features

  • Billing & Invoicing
  • Contact Database
  • Contract Management
  • Dispatching
  • Electronic Signature
  • Inventory Management
  • Mobile Access
  • Payment Collection in the Field
  • Quotes/Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Time Clock
  • Work Order Management
  • Customer Database
  • Dispatch Management
  • Equipment Tracking
  • Inventory Control
  • Job Management
  • Maintenance Scheduling
  • Warranty Tracking
  • Work Order Management
  • Diagnostic Tools
  • File Sharing
  • Real-time Chat
  • Screen Sharing
  • Session Recording
  • Session Transfer
  • Surveys & Feedback

SnapSupport Reviews Recently Reviewed!


SnapSupport Review

Aug 10, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The ability to answer any incoming question at any location, totally mobile and still flexible enough to add comprehensive files to answer questions. The structured way of asking questions and the extractable data from the backend enabled diagnostics of problems to help rectify situations and stop them becoming questions in the future.

Cons: The performance of the chat function and video calling were sometimes sporadic, not insurmountable problems but detracted from the overall experience.

Overall: SnapSupport are extremely approachable, adaptable and welcoming of any suggestions/development requirements you may have, making the tool completely configurable for your business.

revieew so fat

Apr 17, 2019
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: allows field techs to upload in real time completed work in a template to be saved in PDF form.

works on all platforms

The development team is helpful and quick to respond to issues

Cons: pdfs don't save with a title of the Document

the chat function is clunky

alerts don't always work

cant generate PDFs from the mobile app

issues with crashing and freezing during at end of uploads

Overall: good when it works definitely helps. needs further improvements and will surpass expectations I'm sure when some more minor changes are implemented for our needs

SnapSupport - A must for a Field Service environment

Apr 17, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: Easy customization according to your environment.

Swift response on support requests

Cons: Android application could be more better.

Overall: SnapSupport helps us to reduce the response time for incidents and provides audio-video interactions which has increased the number of incident resolutions in the first instance.

The new AI feature is interesting.

Overall a productive application and a real value for money.

We use the snapsupport platform to handle support & troubleshooting for our ongoing projects.

Jul 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Mobile app, image & video elements are all designed in an intuitive way, which makes it much easier and quicker to address support issues.

Cons: Notifications via email don't yet allow you to directly respond by email, but I believe they are working on this feature.