# OmniPost Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is OmniPost the right Mailroom Management solution for you? Explore 18 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/175410/OmniPost/reviews --- OmniPost 4.9 (18) [View alternatives](https://www.capterra.com/p/175410/OmniPost/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of OmniPost Ease of use 5.0 Customer Service 4.9 ## Showing most helpful reviews Showing 1-18 of 18 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MR Mike R. Sales Manager Business Supplies and Equipment Used the software for: 2+ years ### "Our internal mail tracking has never been easier now we use OmniPost" January 5, 2023 5.0 Fantastic. From the demo, all the way through to support. Couldn't have been better. Pros The ease of use, and the simplicity of logging in items, tracking them and producing reports. Cons I am looking forward to seeing more features for tracking our outbound mail also. Alternatives considered [PitneyTrack Inbound](https://www.capterra.com/p/236132/SendSuite-Tracking-Online/) Reason for choosing OmniPost Price, ease of use, and the team at ExPD are easy to deal with, and always happy to help. No corporate hoops to jump through. Review Source ND Natalie D. Office Manager Education Management Used the software for: 2+ years ### "An piece of software I would not be without. " January 6, 2023 5.0 I am extremely happy with Omnipost. The customer service is excellent and someone is always available to help. The Software is ideal for our Post Room and wouldn't want to be without it. It allows us to run a professional service for our staff and pupils. Pros The software allows us to log all our parcels in and out the Post Room, thus allowing us to keep a record of everything coming and going out. We can deal with up to 200+ parcels a day so trying to keep on top of where a parcel is and whether it has been issued is very important. It allows us track parcels if one goes 'missing' which without the software we wouldn't be able to do. Cons There is nothing I can say I dislike about the software. Reason for choosing OmniPost This product offered the best service and was right for what we needed it for. It ticked all the boxes and we are able t use all the functions it provides. Review Source NT Nick T. Team Leader Postal Services Used the software for: 1-2 years ### "Does exactly what we need it to do without fuss although sometimes has the odd glitch" July 17, 2018 4.0 Pros Very easy to use once you have been shown, although not what you can call intuitive by any means. As we only use a simple scan onto system then allocate to handheld and deliver (with signature) it does exactly what you would expect it to. Setting up new delivery addresses, changing options and getting details of delivered items are all pretty simple too, and if you are after a no frills "does what it says on the tin" solution i can wholeheartedly recommend it. We have trialled a newer updated version of the hand held too, although this had far more features than what we would require i can see how it would benefit other organisations. Cons Glitches with the software will occasionally put an item that has been delivered back onto system as still "outstanding". This happens even when items have been delivered weeks ago! We always make sure there are no outstanding items each day so these glitches literally come out of thin air. Review Source Response from Expert Peripheral Designs (United Kingdom) July 19, 2018 Thank for taking the time to put a review on this site, and thanks for many positive comments. The issue you describe of items re-appearing even after delivery hasn¿t been reported to ExPD, albeit we do have 100¿s of users none of which report the same. We will be pleased to investigate this with you should you wish, please call or email support@expd.co.uk. With regards to value for money, it¿s a shame we don¿t appear to meet your expectation here, you have been a valuable user for over 5 years, please contact ExPD to discuss where you think you do not get value. CJ Christopher J. Post Room Manager Publishing Used the software for: 2+ years ### "OmniPost incoming tracking system" January 6, 2023 5.0 I am very happy using OmniPost. The system has been very beneficial and the customer support has been excellent when required. Pros The software is simple to use, straightforward to train and has helped massively with logging, storing and locating incoming correspondence. Cons I currently do have have any problems or issues with this software. Review Source TS Tamara S. Contract Manager Logistics and Supply Chain Used the software for: 2+ years ### "Best software to keep track of the goods, espcialy if you are dealing with critical supplies." January 17, 2023 5.0 The accumulation of non-collected parcel has disappeared when Omni Post was introduced. Pros The ease to use and the fact you can run reports when you need, is very handy. If you have critical supplies deliver, the communication with the client (via email) is ideal. Great customer service when required. Cons No Cons to add, the software make the life easy in the logistics/posts room departments. Review Source MS Mark S. Security Manager Security and Investigations Used the software for: 2+ years ### "Great product for tracking deliveries" January 5, 2023 5.0 Great really! The team at Omnipost have always been on hand to support and we have now added Omnipost Lockers to further help us better manage items delivered for building users Pros Omnipost allows up to accept and track deliveries whilst providing us a good audit trail Cons Have not found any issues and have had the support of the tech team to get helpful improvements made Reason for choosing OmniPost We choose Omnipost as we felt they were interested in what were trying to achieve long term and were willing to support us through our journey not just sell us a product and disappear Review Source LM Lee M. Property Manager Facilities Services Used the software for: 2+ years ### "OmniPost Usage Review" December 22, 2022 5.0 We have thoroughly enjoyed using the OmniPost system, and plan to expand it's usage further cross the business. Pros It provided me with the ability to monitor who had a package at any given time. The training package was very comprehensive and \[SENSITIVE CONTENT\] personally attended site to train the team thoroughly at a time suited to us. Cons There were no cons because all of our needs were met. Reason for choosing OmniPost I had utilised the OmniPost system at a previous job and found it to be a fantastic solution to our needs. Review Source AM Abdulla M. Security supervisor Facilities Services Used the software for: 1-2 years ### "Amazing product - Easy to use service " January 5, 2023 5.0 Omnipost Smart lockers has been integrated within our building and the process is extremely smooth Pros Amazing tech support team always ready to lend a hand when you need it. Always a phone call away. If they can’t fix it over the phone- the team will send an technician same day. The system doesn’t fail - self explanatory and easy to useSoftware allows you to create a profile that suits your needs to perfection. Cons Hard to find a negative about this software. Reason for choosing OmniPost I’ve used omnipost on a previous site and couldn’t stop talking highly about omnipost to my new site. Review Source AC Aaron C. Facilities Manager Education Management Used the software for: 2+ years ### "A great and easy-to-use solution to track packages internally" January 5, 2023 5.0 Coming away from reams and reams of paper has been the best thing regarding the overall experience. When a department query one package we can easily provide them with the detail rather than working handwritten paper copies of tracking information Pros The easy to use softwareThe traceability of each packageThe collection function since implementing hybrid workingThe team at EXPD and how quickly they respond to queries and issues Cons I honestly can't think of any faults or cons of the system. Each year we welcome a number of new starters within the team to support out peak period and each and every member of the team pick it up so quickly Review Source CW Charlie W. Postroom Supervisor Law Practice Used the software for: 1-2 years ### "Comprehensive logging system making life easy, great piece of kit." January 17, 2023 5.0 Great overall experience with Omnipost. Has streamlined our mailroom. They are very quick to reply and deal with any issues and take on board any concerns or changes you would like made. Always looking to improve. Pros Great application that has simplified our logging in process. I have used other logging systems before but found this to be the easiest and quickest by far. Very easy to run reports. Cons Does not take out of hours into account so you can fail an SLA if you book an item in to close to the end of the day. But I have been told that that is in the works and will be rectified soon. Review Source CJ Claire J. Property Manager Business Supplies and Equipment Used the software for: 2+ years ### "Easy to use, would recommend" January 4, 2023 5.0 Pros The software has made the management of our parcel deliveries so easy. Instead of myself having to log parcels onto the system when they arrive and notify the individual employees, the software does it for me in less than 1/3rd of the time. I cannot imagine managing the building without the software now. The set up was incredibly simple and Will was very attentive during the implementation phase. Cons Currently we have not found any cons or bugs within the system. Review Source sH sara H. Halls Team Manager Education Management Used the software for: 2+ years ### "Omnipost for students post" January 6, 2023 5.0 good Pros Easy and quick to use which makes the process much quicker. Cons Would like to adapt it further so that we can look at times of emails being sent out and be able to remove the issue one item section, Reason for choosing OmniPost n/a Review Source JW Josh W. Merchandising Planner Retail Used the software for: 2+ years ### "Fantastic software " January 6, 2023 5.0 Exceptional Pros We use it daily, it's great and has improved all aspects of looking after the goods in Cons All features of this software are fantastic to use I can’t think of an improvement Review Source MG Matt G. Document Centre Manager Tobacco Used the software for: 2+ years ### "Product meets requirements exactly. What separates this company from others is the team behind it." July 17, 2018 5.0 Software initially used for track and trace of incoming and outgoing deliveries across several sites. Was later utilised when we closed and relocated our archive depot for transferring boxes and tracking over 25,000 items to ensure all records were relocated accurately. Pros Ease of use, expandability, flexible, specific, tailored for our use with more functionality available for future expansion. Cons Nothing I can honestly think of. Product more than meets requirements and company personnel are excellent. Pricing reasonable and updates recommended. Review Source RB Raff B. IT Project Manager Food & Beverages Used the software for: 1-2 years ### "Streamlined and simple" February 23, 2023 5.0 Clear audit trails of package arrivals, less packages misplaced Pros Delivery tracking and barcode scanning are invaluable to us - easy to use once you get the hang of it Cons Not necessarily to do with the software, but took a while to get the team trained up and comfortable using it (possibly due to internal resistance) Reason for choosing OmniPost Competitive pricing and good support Review Source PT Peter T. Logistics and Procurement Manager Used the software for: 2+ years ### "From the time I started working with EXPD it was all positive." July 17, 2018 5.0 Pros The system is easy to use and is very flexible. It has great functionality and the support that is available gives you a high level of confidence in the software. Cons To my knowledge we have no issues that could be termed a s negatives. We had an issue some time ago with labels, but that has now been overcome by moving to thermal labels. Review Source TM Tayibah M. Facilities manager Law Practice Used the software for: 6-12 months ### "Great product, great service" January 4, 2023 5.0 Very positive, EXPD are a pleasure to work with Pros Easy to use, lots of reporting data and improves service to our clients Cons No cons that I can think of, product meets all our needs Review Source AM Andy M. Head of Security Education Management Used the software for: 6-12 months ### "This system has revolutionised how we deal with mail on site, allowing my team to become much more. " July 17, 2018 5.0 A real time saver Pros The simple functionality and automation are really good. Allowing the use of csv to drop into the system each year rather than adding in groups individually is a real time saver. The automatic e-mail send it very helpful. Cons After changing the layout on some Inbound pages to delete some fields, they do not save and revert back once you leave that page. Review Source Response from Expert Peripheral Designs (United Kingdom) July 19, 2018 Hi, thanks for positive review, the \`Con¿ you mention of not saving columns/fields is due to the monitor not being at 100% zoom. Please free to call us for further clarification Similar Products Featured ## Related categories [Mailroom Management](https://www.capterra.com/mailroom-management-software/)