# CircleLoop Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is CircleLoop the right Business Phone Systems solution for you? Explore 13 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/175424/Circle-Loop/reviews --- CircleLoop 4.5 (13) [View alternatives](https://www.capterra.com/p/175424/Circle-Loop/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of CircleLoop Ease of use 4.6 Customer Service 4.5 ## Showing most helpful reviews Showing 1-13 of 13 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Stuart P. Creative Director Design Used the software for: 1-2 years ### "Slick and intuitive app across desktop and mobile" May 14, 2018 4.0 I've been a Circle Loop user for over a year now and I've seen it grow from a straightforward call solution into something much greater. Using CL has enabled me to manage my calls through one easy to use streamlined interface. I'm excited to see what new features the app gains next. Pros As a contractor, I'm often in a situation where its important to share my number with clients. By using Circle Loop I can keep my primary phone number private whilst sharing my CL number with clients. As my company grows with different departments (Development, UX, etc) I can make new hires and allow them to use their private phone and install Circle Loop on their device. This allows them to keep a device they are familiar with and remove the need to use a separate company phone. Cons At the moment, there are few negatives for me. Circle Loop is competitively priced, has great customer support and a development team that is engaged with providing regular updates. If I had to choose one area that I would like to see improvement is the ability to manage conference calls, although I believe this is an upcoming feature in 2018. Review Source VR Verified Reviewer Managing Director Information Technology and Services Used the software for: 6-12 months ### "Best affordable Phone System for small businesses" September 9, 2021 4.0 I have a very good experience with CircleLoop. I use their service to run my business from home with ease and comfort, it also has helped me to save a lot of money that other companies are taking with the same functionality. Pros It was easy to set up and run. I like the simpleness of their user interface, it is very easy to use. Their integration is the best, I was able to integrate it with my favorite CRM software. Cons Call routine rules setup is a little complex, and receiving SMS does not sends push notifications. Switched from [Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) It is very expensive and has a very limited selection of numbers. Review Source SB Samantha B. Head of Golf Sales and Operations Marketing and Advertising Used the software for: 2+ years ### "Good when it works " May 24, 2024 3.0 It is OK for the price, but its inconsistencies let it down. Pros It is good when it works and is easy to call from FLG, straight to the clients through circleloop Cons The inconsistency of the calls not logging with FLG has been a factor and continues to be. Circle Loop also doesn't always connect calls and you have to redial a few times sometimes before it does. Review Source DS David S. Owner Information Technology and Services Used the software for: 2+ years ### "Affordable and easy to use VOIP service" February 24, 2025 5.0 I have used circleloop for several years both for myself and also on behalf of my clients (Via the Circleloop reseller program). I typically manage clients VOIP tenants via the Circleloop online dashboard. Pros I like how easy it is to set up, use and manage Circleloop and also how easy it is to add clients to it via my reseller account. Circleloop is also very affordable. Cons I wish there was a more comprehensive dashboard with more features when it comes to managing calls, redirections and so on. At the moment there are less features than other similar VOIP platforms. Review Source AR Ali R. Director Information Technology and Services Used the software for: 2+ years ### "Great support and syste m " September 26, 2022 5.0 great product and team Pros great support, accessible and multi platform Cons occassional call quality issues and drop outs but they are working on this Alternatives considered [Talkdesk](https://www.capterra.com/p/132852/Talkdesk/)[Yay](https://www.capterra.com/p/217244/Yay/) Reason for choosing CircleLoop better service and product Switched from [CloudTalk](https://www.capterra.com/p/182004/CloudTalk/) better pricing and functions Review Source Nathaniel C. Managing Director Used the software for: 6-12 months ### "Really solid cloud-based phone system" May 29, 2018 4.0 Pros Running our direct lines and shared lines from the same iPhone app is great. The recent addition of call recording has been a massive benefit. The team at CircleLoop have been good, they're always looking to make improvements to the application and are their customer service team are responsive. Cons They're all small niggles really. The text messaging system is a bit clunky and currently has no notifications enabled. Sometimes call transfer can be a little buggy. Incoming calls suffer from intermittent lag, with users phones ringing at different times. Rather than having a single 'contacts' tab, contacts are split into a users contacts and shared contacts, which means you have to search in both for a contact if you can't remember where they were saved. Review Source VR Verified Reviewer Founder Used the software for: 6-12 months ### "HIGHLY impressed with CircleLoop" May 11, 2018 5.0 Making calls is no longer a hassle. It's easy, excellent value and accessible on all my devices. Pros I've tried many other VOIP providers, however the quality of Circleloop's service has surpassed many of the other larger players in the market. It's easy to get set up and the quality of calls is superb. I can forward calls to my mobile when I need and I appreciate getting voicemail transcription alerts by email. I have a UK and US number and i can switch between the two to make outbound calls. It's brilliant. Cons Awaiting more integrations with apps, but they integrate with the major CRMs and I know they are building more. Review Source HC Hannah C. Customer Relationship Manager Financial Services Used the software for: 1-2 years ### "Fantastic customer service and simple to use software" November 9, 2020 5.0 Works well for our business. Pros All you need is on one screen, the last number called, the link to any voicemail message and the set up is straight forward. Cons The out of hours option isn't intuitive at all, it isn't clearly marked on what the times entered represent. Perhaps it would work well to have the option to have a miniature screen of it in the corner whilst working on other things to keep an eye on if a call comes in etc. Review Source LB Liane-Rose B. Founder E-Learning Used the software for: 6-12 months ### "Easy to Use" November 27, 2020 3.0 I absolutely love the product, its great and I don't want to switch to another. The only thing that might prompt me to consider another product is if I have to chase customer services again for a response. Pros I love that Circle Loop is really easy to set up. The design is so user friendly too. Cons Unfortunately we've had some syncing issues between Circleloop and our CRM. I had to follow up with the customer service team on multiple occasions to find out whether the problem was being looked into or not. Fortunately someone got back to me eventually but it was frustrating that I had to chase for a response. Review Source Johnny A. Founder Marketing and Advertising Used the software for: Less than 6 months ### "Awesome phone app at an affordable price." October 25, 2018 5.0 Overall experience has been very good, and I am happy I finally found a phone app that I can use! Pros I love that they have a desktop app and a phone app. I also like that I can connect it directly with my ZOHO crm. I also love that the price is very affordable compared to most other phone apps. Cons The customer service is a little slow at responding and could be a bit more helpful. Review Source GP Glyn P. CTO & Co Founder Used the software for: 6-12 months ### "Circle Loop has helped enable us to scale internationally into France, Korea, Australia and the US" May 14, 2018 5.0 Pros Easy set up, no intrusive cabling, engineers, hassle, extensive quarterly or annual costs. You get a local number in the country that you are trading in and it works. Pure and simple. I've known the team behind this since my webuyanycar.com days and they have a fantastic reputation for delivering high quality SAAS software. Cons None I don't have any issues at all Review Source NS Nick S. Managing Director Used the software for: 6-12 months ### "Easy fast and reliable platform. Set up was done in a day. Thank you Circle Loop!" May 14, 2018 5.0 Pros Reporting tools are first class. All our staff love it's simplicity and how easy it is to use. Superb support. Cons Our monthly bill!! (All be it very reasonable and good value for money)! There Is honestly nothing we dislike about Circle Loop. The software is easy to use and enabled us to get rid of all our old desk phones Review Source MW Michael W. Sales Financial Services Used the software for: I used a free trial ### "Great Customer service" September 14, 2021 5.0 The best we have had from a telecoms provider. Pros Cain was has been an excellent asset to circle loop going above and beyond to help ensure the product does exactly what we need it to do. Id recommend circle loop and Cain to all of my colleagues and friends. Cons Nothing it works effectively and would recommend to all Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.