Velocity Voice

Velocity Voice


4.5 / 5
6 reviews

Who Uses This Software?

Small to medium sized businesses, call centers of all sizes.


Average Ratings

6 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $15.00/month/user
  • Pricing Details
    All features included. No contracts. No upfront costs. FREE phones!
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Velocity Voice
  • www.velocityvoice.net
  • Founded 2012
  • United States

About Velocity Voice

Velocity Voice offers the best in class VoIP business phone system solutions to small and medium sized businesses nationwide. Simple pricing with all features included such as auto attendants, music on hold, visual voicemail, ring/hunt groups, call center queues, call recording, eFax solutions, and more! No upfront cost, free installation, unlimited US based support, and no long term contracts! FREE IP phones upon signing up! Geo-redundant infrastructure with 99.999% uptime guarantee.


Velocity Voice Features

  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Employee Directory
  • IVR / Voice Recognition
  • Mobile Access
  • Virtual Call Center
  • Web Conferencing

Vendor has not completed this information.


Velocity Voice Reviews Recently Reviewed!


It has been a great experience to have such a supportive PBX Provider.

May 11, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I love the user interface and switchboard as they help me manage the phone system effectively. The user creation is not a difficult process and my employees love the ease of use with the mobile app.

Cons: Sometimes things can get a little off track but those are typical networking issues. Either restarting or contacting the helpdesk gets a speedy resolution.

Overall: A capable phone system without the complications of before with our old system.

It been a good relationship. Your team is responsive and always pleasant and quick to deal with us

May 12, 2018
5/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Value for Money

Pros: It. Is a. Good basic product that fits our needs easily and with vey little hassle we can get you help to make it do what we need

Cons: We wish we could do more ourselves we always have to call you to make changes also we never got trained

Kenny is the best

May 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: we are switching our phone lines to velocity

it was great experience team were helpful , fast ready to help at any point. gave good advises

we worked with kenny and he was such a perfect

Cons: not sure nothing so far all is going perfectly fine. the only issue was switching the phone lines from the previous company it was there issue but velocity did great job helping us out

This new phone system is very user friendly and has many extra features

May 08, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: the one touch key program and the colored screen that shows the weather, date and time and the intercom

Cons: cannot see if someone is on the phone and having to scroll thru my contacts every time I need to call someone if they are not on the one touch keys

Velocity Voice makes the things accessible easily because of it's award winning cloud based system.

Jul 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: - It save up to 50% or more off users phone bill.

- The communication with the callers remains undisturbed.

- Best part of the Velocity voice is that it's a cloud based services so no hardware or software installation requires.

- It gain access to over multiple features with NO additional cost (i.e. unlimited long distance calls, call recording, call queues and many more).

Cons: Not everyone enjoys the velocity Voice because it requires internet services often.Until now all is going flawlessly.

Good. Help was always there when we were first using the system.

May 08, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: We have 3 offices and wanted to have all phone answered in one location and be able to send a call to another location if needed.

Cons: When the internet goes down at one location, they do not always transfer to one of the other locations

Overall: One location to answer calls. Good voice mail.