# Velocity Voice Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Velocity Voice Software - reviews, pricing plans, popular comparisons to other VoIP products and more.

Source: https://www.capterra.com/p/175445/Velocity-Voice

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# 

 Velocity Voice Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

Velocity Voice

## What is Velocity Voice?

Velocity Voice offers the best in class VoIP business phone system solutions to small and medium sized businesses nationwide. Simple pricing with all features included such as auto attendants, music on hold, visual voicemail, ring/hunt groups, call center queues, call recording, eFax solutions, and more! No upfront cost, free installation, unlimited US based support, and no long term contracts! FREE IP phones upon signing up! Geo-redundant infrastructure with 99.999% uptime guarantee.

## What is Velocity Voice used for?

[Business Phone Systems](https://www.capterra.com/business-phone-systems-software/)[VoIP](https://www.capterra.com/voip-software/)

Overall rating

Based on 6 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

$24.99

Flat Rate, Per Month

Free trial  
available

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Our "Best of" badge program showcases products with the highest ratings...

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Do you work for Velocity Voice?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.velocityvoice.net&name=Velocity Voice)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Velocity Voice

4.7 (6)

VS.

[4.3 (666)](https://www.capterra.com/p/141842/Weave/reviews/)

Starting Price

$24.99

Flat Rate, Per Month

Starting Price

Contact vendor

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.7 (6)

Ease Of Use

4.5 (666)

Value For Money

4.5 (6)

Value For Money

4.1 (601)

Customer Service

5.0 (5)

Customer Service

3.9 (628)

## Velocity Voice alternatives

[4.2 (562)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/)

Starting price

$27.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

82%

of reviewers

rated it above 4 stars

[4.2 (458)](https://www.capterra.com/p/184709/Aircall/reviews/)

Starting price

$40.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

83%

of reviewers

rated it above 4 stars

Highest Rated

[4.6 (150)](https://www.capterra.com/p/152004/Call-tracking-software/reviews/)

Starting price

$79.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

[4.4 (268)](https://www.capterra.com/p/182004/CloudTalk/reviews/)

Starting price

$19.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

88%

of reviewers

rated it above 4 stars

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Call Logging

Collects essential call data such as call origin, call destination, call length, and other transaction details

Call Monitoring

Listen to live phone conversations for the purpose of training and assessing agent performance

Call Recording

Record the audio of phone conversations for quality assurance purposes

Call Routing

Sends voice calls to a specific queue based on predetermined criteria

Employee Directory

Access names, contact information, and roles of employees in a centralized repository

IVR

Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response

Velocity Voice 10 features

Collects essential call data such as call origin, call destination, call length, and other transaction details

Listen to live phone conversations for the purpose of training and assessing agent performance

Record the audio of phone conversations for quality assurance purposes

Sends voice calls to a specific queue based on predetermined criteria

Access names, contact information, and roles of employees in a centralized repository

Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response

Access software remotely via mobile devices

Telephone system that allows users to connect internally as well as place and receive external phone calls

Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration

Computer-based system that allows users to send and receive voice messages

Get Advice

We can help you find the software with the features you need.

Features

4.5 (6)

4.5

Based on 6 reviews

## Pricing

Value for money

4.5 (6)

Free Trial

Basic

$24.99

Flat Rate,Per Month

Value for money

4.5 (6)

4.5

Based on 6 reviews

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

5.0 (5)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

5.0 (5)

5.0

Based on 5 reviews

## User reviews

Overall rating

4.7

Based on 6 reviews

Filter by rating

5(4)

4(2)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

AU

Anonymous User

Sr. Associate Business Analyst

### "Velocity Voice makes the things accessible easily because of it's award winning cloud based system."

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

0/10

July 21, 2018

Pros

\- It save up to 50% or more off users phone bill. - The communication with the callers remains undisturbed. - Best part of the Velocity voice is that it's a cloud based services so no hardware or software installation requires. - It gain access to over multiple features with NO additional cost (i.e. unlimited long distance calls, call recording, call queues and many more).

Cons

Not everyone enjoys the velocity Voice because it requires internet services often.Until now all is going flawlessly.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AM

Anthony M.

Owner

### "It been a good relationship. Your team is responsive and always pleasant and quick to deal with us"

5.0

Overall Rating

5.0

5.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

0.0

0.0

Likelihood to Recommend

0/10

May 12, 2018

Pros

It. Is a. Good basic product that fits our needs easily and with vey little hassle we can get you help to make it do what we need

Cons

We wish we could do more ourselves we always have to call you to make changes also we never got trained

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AU

Anonymous User

Corporate Lead

### "It has been a great experience to have such a supportive PBX Provider."

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

May 11, 2018

A capable phone system without the complications of before with our old system.

Pros

I love the user interface and switchboard as they help me manage the phone system effectively. The user creation is not a difficult process and my employees love the ease of use with the mobile app.

Cons

Sometimes things can get a little off track but those are typical networking issues. Either restarting or contacting the helpdesk gets a speedy resolution.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

NA

naseema a.

lab adminstrator

### "Kenny is the best "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

0/10

May 11, 2018

Pros

we are switching our phone lines to velocity it was great experience team were helpful , fast ready to help at any point. gave good advises we worked with kenny and he was such a perfect

Cons

not sure nothing so far all is going perfectly fine. the only issue was switching the phone lines from the previous company it was there issue but velocity did great job helping us out

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

DU

Dell U.

Admin

Medical Practice

### "Good. Help was always there when we were first using the system."

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

May 8, 2018

One location to answer calls. Good voice mail.

Pros

We have 3 offices and wanted to have all phone answered in one location and be able to send a call to another location if needed.

Cons

When the internet goes down at one location, they do not always transfer to one of the other locations

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

KP

Kathy P.

Corporate Secretary

### "This new phone system is very user friendly and has many extra features"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

0/10

May 8, 2018

Pros

the one touch key program and the colored screen that shows the weather, date and time and the intercom

Cons

cannot see if someone is on the phone and having to scroll thru my contacts every time I need to call someone if they are not on the one touch keys

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

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