# Velocity Voice Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Velocity Voice Software - reviews, pricing plans, popular comparisons to other VoIP products and more. Source: https://www.capterra.com/p/175445/Velocity-Voice/reviews --- # Velocity Voice Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Velocity Voice ## What is Velocity Voice? Velocity Voice offers the best in class VoIP business phone system solutions to small and medium sized businesses nationwide. Simple pricing with all features included such as auto attendants, music on hold, visual voicemail, ring/hunt groups, call center queues, call recording, eFax solutions, and more! No upfront cost, free installation, unlimited US based support, and no long term contracts! FREE IP phones upon signing up! Geo-redundant infrastructure with 99.999% uptime guarantee. ## What is Velocity Voice used for? [Business Phone Systems](https://www.capterra.com/business-phone-systems-software/)[VoIP](https://www.capterra.com/voip-software/) Top alternative Featured Overall rating Based on 6 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $24.99 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Velocity Voice?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.velocityvoice.net&name=Velocity Voice) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Velocity Voice 4.7 (6) VS. [4.3 (668)](https://www.capterra.com/p/141842/Weave/reviews/) Starting Price $24.99 Flat Rate, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (6) Ease Of Use 4.5 (668) Value For Money 4.5 (6) Value For Money 4.1 (603) Customer Service 5.0 (5) Customer Service 3.9 (630) ## Velocity Voice alternatives [4.2 (562)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) Starting price $27.00 Per User, Per Month [4.2 (459)](https://www.capterra.com/p/184709/Aircall/reviews/) Starting price $40.00 Per User, Per Month [4.4 (465)](https://www.capterra.com/p/158704/3CX/reviews/) Starting price $350.00 Per User, Per Month Highest Rated [4.6 (150)](https://www.capterra.com/p/152004/Call-tracking-software/reviews/) Starting price $79.00 Per User, Per Month ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Call Logging Collects essential call data such as call origin, call destination, call length, and other transaction details Call Monitoring Listen to live phone conversations for the purpose of training and assessing agent performance Call Recording Record the audio of phone conversations for quality assurance purposes Call Routing Sends voice calls to a specific queue based on predetermined criteria Employee Directory Access names, contact information, and roles of employees in a centralized repository IVR Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Velocity Voice 10 features Collects essential call data such as call origin, call destination, call length, and other transaction details Listen to live phone conversations for the purpose of training and assessing agent performance Record the audio of phone conversations for quality assurance purposes Sends voice calls to a specific queue based on predetermined criteria Access names, contact information, and roles of employees in a centralized repository Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Access software remotely via mobile devices Telephone system that allows users to connect internally as well as place and receive external phone calls Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration Computer-based system that allows users to send and receive voice messages Get Advice We can help you find the software with the features you need. Features 4.5 (6) 4.5 Based on 6 reviews ## Pricing Value for money 4.5 (6) Free Trial Basic $24.99 Flat Rate,Per Month Value for money 4.5 (6) 4.5 Based on 6 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (5) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (5) 5.0 Based on 5 reviews ## User reviews Overall rating 4.7 Based on 6 reviews Filter by rating 5(4) 4(2) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AU Anonymous User Sr. Associate Business Analyst ### "Velocity Voice makes the things accessible easily because of it's award winning cloud based system." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 July 21, 2018 Pros \- It save up to 50% or more off users phone bill. - The communication with the callers remains undisturbed. - Best part of the Velocity voice is that it's a cloud based services so no hardware or software installation requires. - It gain access to over multiple features with NO additional cost (i.e. unlimited long distance calls, call recording, call queues and many more). Cons Not everyone enjoys the velocity Voice because it requires internet services often.Until now all is going flawlessly. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AM Anthony M. Owner ### "It been a good relationship. Your team is responsive and always pleasant and quick to deal with us" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 0/10 May 12, 2018 Pros It. Is a. Good basic product that fits our needs easily and with vey little hassle we can get you help to make it do what we need Cons We wish we could do more ourselves we always have to call you to make changes also we never got trained Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Corporate Lead ### "It has been a great experience to have such a supportive PBX Provider." 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 11, 2018 A capable phone system without the complications of before with our old system. Pros I love the user interface and switchboard as they help me manage the phone system effectively. The user creation is not a difficult process and my employees love the ease of use with the mobile app. Cons Sometimes things can get a little off track but those are typical networking issues. Either restarting or contacting the helpdesk gets a speedy resolution. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. NA naseema a. lab adminstrator ### "Kenny is the best " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 May 11, 2018 Pros we are switching our phone lines to velocity it was great experience team were helpful , fast ready to help at any point. gave good advises we worked with kenny and he was such a perfect Cons not sure nothing so far all is going perfectly fine. the only issue was switching the phone lines from the previous company it was there issue but velocity did great job helping us out Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DU Dell U. Admin Medical Practice ### "Good. Help was always there when we were first using the system." 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 8, 2018 One location to answer calls. Good voice mail. Pros We have 3 offices and wanted to have all phone answered in one location and be able to send a call to another location if needed. Cons When the internet goes down at one location, they do not always transfer to one of the other locations Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KP Kathy P. Corporate Secretary ### "This new phone system is very user friendly and has many extra features" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 May 8, 2018 Pros the one touch key program and the colored screen that shows the weather, date and time and the intercom Cons cannot see if someone is on the phone and having to scroll thru my contacts every time I need to call someone if they are not on the one touch keys Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)