# Dashly Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Dashly Software - reviews, pricing plans, popular comparisons to other Live Chat products and more. Source: https://www.capterra.com/p/175471/Carrrot --- # Dashly Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Dashly ## What is Dashly? For Marketers: Collect leads and their data Get all your user communications from different channels to one inbox Launch nurturing campaigns and drive your leads to sale and analyze them For Product Managers: Identify and remove bottlenecks in your funnel Understand your user journey Build your onboarding campaigns for segments Gather feedback and learn from live chat data For Customer Experience Teams: Respond quickly to users requests with knowledge base Track your CSAT and NPS ## What is Dashly used for? [Live Chat](https://www.capterra.com/live-chat-software/)[Customer Support](https://www.capterra.com/customer-support-software/)[Conversational Marketing Platform](https://www.capterra.com/conversational-marketing-platform-software/) Top alternative Featured Overall rating Based on 47 user reviews Reviews sentiment Positive 94% Neutral 6% Negative 0% Starting price $39 Usage Based, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Dashly?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.dashly.io/&name=Dashly) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Dashly 4.7 (47) VS. [4.5 (1,131)](https://www.capterra.com/p/134347/Intercom/reviews/) Starting Price $39 Usage Based, Per Month Starting Price $39 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (47) Ease Of Use 4.4 (1,092) Value For Money 4.7 (45) Value For Money 4.0 (848) Customer Service 4.7 (46) Customer Service 4.3 (878) ## Dashly alternatives [4.7 (907)](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/) Starting price $14.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.2 (983)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $61.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars Highest Rated [4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.5 (1,132)](https://www.capterra.com/p/148516/Marketing-360/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Real-time Consumer-facing Chat 4.8 (23) 60.87% of 23 reviewers that rated this feature as important or highly important Engage in direct, instant messaging with consumers Transcripts/Chat History 4.6 (21) 38.10% of 21 reviewers that rated this feature as important or highly important View messages sent by both parties during the chat conversation Mobile Access 4.5 (20) 45.00% of 20 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Customizable Branding 4.6 (16) 43.75% of 16 reviewers that rated this feature as important or highly important Add customized logos and colors to align with company branding File Sharing 4.6 (15) 20.00% of 15 reviewers that rated this feature as important or highly important Public or private sharing of digital files such as documents, audio/video, images, and more Multi-Channel Communication 4.8 (13) 69.23% of 13 reviewers that rated this feature as important or highly important Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Dashly 80 features Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Schedule appointments via a calendar Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention Create and automatically send premade copy in response to customer messages Track and manage schedules and meetings via an integrated calendar Track and interpret campaign performance metrics Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Ensure all emails are compliant with anti-spam guidelines, as required by the CAN-SPAM Act Communicate using direct chat or messages within the system AI-based platform which conducts a conversation via auditory or textual methods Centralized database of stakeholders and their contact information such as names, address, phone number etc. Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media. Access previous interactions or concerns to maintain customer relationships Process of dividing customers into groups based on common characteristics Add customized logos and colors to align with company branding Create unique call-to-actions to drive clicks (buttons, banners, graphics, etc.) Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Send automated marketing emails based on user actions over a predetermined period Content that alters based on the user's behavior, preferences, and interests, providing a personalized experience Plan, execute, and analyze email marketing campaigns Manage, store and organize emails within the system or via third-party apps Create and send email blasts/campaigns Pre-made examples and templates for emails Tracks metrics that provide insight into how a user interacts with any interface or product Predefined actions automatically performed on the occurance of specific events Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Public or private sharing of digital files such as documents, audio/video, images, and more Geographic location of visitors determines behavior of the software Store and manage images Track interaction history by documenting conversations for contacts Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills Create landing pages or online forms designed to capture new leads and prospects Automatically identify and save contact information of potential customers Manage the process of attracting and converting business prospects into leads Store information about leads or contacts and track, manage and nurture them throughout the sales process Engage with a lead throughout the sales process by actively providing information Score a lead on their quality or likelihood to buy based on certain behaviors Manage contacts across multiple mailing lists Ability to chat online in real time Automate workflows and trigger campaigns based on customer actions Access software remotely via mobile devices Manage multiple campaigns in one system Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Collect information from multiple sources Coordinate marketing efforts across channels (email, landing pages, social media, etc.) Form to collect visitor contact information when live chat isn't available Send personal messages to clients or attendees A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Copy on the page or chat window encouraging the user to engage with the chat option Analyze and gain insights into data in real-time Engage in direct, instant messaging with consumers Send and receive messages in real-time via an online communication channel Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Monitor conversion rates and analyze effectiveness and profitability of marketing efforts Search and filter data across systems to locate required information by entering keywords or certain criteria Group leads or contacts based on their specific characteristics Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Add or remove subscribers from mailing lists Allow customers/users to submit support queries and service requests Gauge satisfaction and receive information for improvement and success Attach digital tags to documents and assets for identification, search, or monitoring purposes Create, save, and re-purpose templates for emails, forms, etc. Set up connections to third-party platforms to improve business processes View messages sent by both parties during the chat conversation Transfer queries and organize messages between agents Interact with data visualization elements, such as charts and graphs, to drill down into data Monitor activity of individuals who visit your website using cookies What You See Is What You Get is a no-code tool that allows users to create and edit content using a visual interface Get Advice We can help you find the software with the features you need. Features 4.5 (47) 4.5 Based on 47 reviews ## Pricing Value for money 4.7 (45) Free Trial Basic $39.00 Usage Based,Per Month Value for money 4.7 (45) 4.7 Based on 45 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ Telegram](https://www.capterra.com/p/180347/Telegram/)[ Instagram](https://www.capterra.com/p/210721/Instagram/)[ Calendly](https://www.capterra.com/p/148036/Calendly/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Viber](https://www.capterra.com/p/180348/Viber/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (46) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (46) 4.7 Based on 46 reviews ## User reviews Overall rating 4.7 Based on 47 reviews Filter by rating 5(38) 4(6) 3(3) 2(0) 1(0) Mentioned topic Sorted by most recent Rono K. Web Developer Computer Software ### "I am really impressed by the wide range of features that Dashly has. From marketing to live chat!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 June 14, 2023 When it comes to the most necessary business needs, Dashly save you money. Pros I like how their interface is elaborative. They also have a great customer support team. Cons Some feature of Dashly require tech-savvy people and are not so user friendly. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VF Vi F. CEO Real Estate ### "Replacement for Intercom" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 7, 2023 Really great customer service which I guess you would expect from a company that specializes in that. Lots of information to help guide you but not overwhelming either. Pros It was extremely easy to set up. It was a long day and I wasn't sure if I wanted to implement it into my site yet. I found the guides they have super helpful and the process was painless. I also love the pricing as I've been paying for basic features on Intercom for years now. I truly wish I had found them earlier! Cons So far I'm happy with them. They've thought of a lot of nice UX parts of their product that I like. If I had to complain, it's mainly that I wish they were around sooner than I found them. Switched from [Intercom](https://www.capterra.com/p/134347/Intercom/) Pricing! Alternatives considered [SocialNowa Chatbot](https://www.capterra.com/p/10005485/SocialNowa-Chatbot/) Reasons for choosing Dashly Dashly had all the features that Intercom has and more at a lower price. What more can you ask for? Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CF Casey F. Administrator Education Management ### "Intercom competitor with great potential" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 April 7, 2023 Having a chat bot that can filter and automate elements of communications through a website is very important. We feel intercom is a little bit too expensive for us so finding a product that is at a better price and still has a lot of the feature we need is a great solution for us. Pros The price point for Dashly is a great selling point but with all the new features coming out to improve the Dashly offering it is really does make this product an intercom competitor. The standard bot conversations are pretty much what you expect but things like the telegram/whatsapp bots being part of the offering is a wonderful addition. Cons Communication has sadly been one of the poorer elements of Dashly. I am still waiting to hear back from someone regarding some questions I have and can only guess that they are incredibly busy at the moment and hoping the communication improves. Alternatives considered [Intercom](https://www.capterra.com/p/134347/Intercom/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VD Vanessa D. Program Administrator Education Management ### "Robust Lead Generation and Customer Engagement on your website" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 6, 2023 Pros User-friendly platform and clean UI with lots of features to easily engage with visitors on your website. The ability to customize the chatbot to work for your business's specific needs and requirements. Cons I would like the ability to integrate the welcome bot without purchasing as an add-on. Limited number of leadbots and triggered messages per plan. Switched from [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) More price effective and more robust features available Reasons for choosing Dashly I choose Dashly over Tidio because of the robust features it offers. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Ratomir J. CEO Design ### "Great alternative to popular tools " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 April 5, 2023 Overall it's good Pros Look and feel, also features to create Knowledge base Cons I must admit support is a little bit slow, since they are providing the support software, they should have a better customer care Switched from [Intercom](https://www.capterra.com/p/134347/Intercom/) cost Reasons for choosing Dashly Because of ease of ue Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Chris L. Founder Design ### "An Impressive Marketing Automation Tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 30, 2023 Pros As someone who has used several marketing automation tools over the years, I can honestly say that Dashly is a standout. The platform offers a wide range of features that make it easy to create and manage email campaigns, track user behavior, and engage with customers.The platform's behavioral tracking and analytics features have been incredibly useful in understanding my users' behavior and optimizing my marketing campaigns accordingly. The insights provided by the platform have helped me make data-driven decisions and improve my campaign performance.Another feature that sets Dashly.io apart is its ability to integrate with other tools and platforms. The platform seamlessly integrates with other tools such as Google Analytics, Slack, and Salesforce, making it easy to share data between different tools and streamline my workflow.Overall, my experience with Dashly.io has been very positive. The platform has helped me save time, streamline my marketing efforts, and improve my campaign performance. If you're looking for a powerful marketing automation tool I would definitely recommend giving Dashly a try. Cons One small drawback I have noticed with Dashly is that the user interface can be a bit overwhelming at first. There are many features and options available, and it can take some time to learn how to navigate and use everything effectively. However, once I got the hang of it, I found the platform to be very user-friendly and intuitive. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Deyan K. Digital Business Consultant Marketing and Advertising ### "Great contender - if you find it at the right price" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 March 27, 2023 Overall, I am very enthusiastic about Dashly and I think I will manage to make good use of them for the foreseeable future. Pros Offers a pretty powerful suite of tools - combination of livechat, CRM with website even tracking (tracking clicks and pageviews) and subsequent marketing automation with the data that you capture. Great stuff, really. The company is new and there's a lot that can be optimized and built upon, but it appears they are moving in right direction. Managed to buy it as a Lifetime deal from Appsumo. Cons Their marketing communication is not as precise, direct and on-point as it can be. Support via online chat is pretty slow (20 to 30+ mins per reply), though you do get your replies via e-mail also, which still allows for a decent conversation (far better than once per day e-mail conversation). Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Stefan G. Partner Internet ### "Top-notch conversational marketing platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 27, 2023 Pros Dashly is a so-called "conversational marketing platform" that comes with chatbots to provide top-notch support (it's almost impossible for us as a small business to provide 24/7 support. This is how we get some rest!), pop-ups to grow your email list, a knowledge base, email marketing automation and more. Getting set up was fairly straightforward, thanks to the starter guide and a playbook with leadbot templates, triggered message templates and video tutorials, as well as a knowledge base. Unlike some of its competitors, Dashly stands out for its simple and clean interface. Cons The knowledgebase design definitely needs some more love. Also I'm not a huge fan of the thin line icons in the backend. Alternatives considered [ThriveDesk](https://www.capterra.com/p/238111/ThriveDesk/) [Crisp](https://www.capterra.com/p/151292/Crisp/) [Intercom](https://www.capterra.com/p/134347/Intercom/) Reasons for choosing Dashly We chose Dashly for its ease of use, value for money and clean user interface. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. IA Iliya A. CEO Marketing and Advertising ### "If you get 1 account with extra pay for 3 more leadbots, you may find that only 1 is useful" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 5.0 5.0 Likelihood to Recommend 1/10 March 18, 2023 Good support and easy development process but with great limitations Pros The straightforward bot development process Cons Not only do the bots not support some basic features (like resetting the bot or calling the client by name when provided and I found about 10 more), but if for example you pay for 3 additional bots then they have to have the same name and avatar which makes them non-functional for different purposes and sites. (It's like having only 1 bot and its clone brothers). If you really want 3 completely different bots you have to pay for 3 different accounts (admin / site) Reasons for choosing Dashly easy development process Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GM Greg M. Mental Skills Development Coach Sports ### "Easiest Set Up ever - Does What it Should" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 17, 2023 Perfect for my web chat but also as my omnichannel and the ability to set up the welcome bots so easily is a major improvement over what I was using before Pros Setup and operational on site within 10 minutes - one of the easiest platforms I've ever integrated so many options to set up faq bots and welcome bots and triggered messages. Simple backend and v attractive looking UX on the front end Cons Tiers and levels on offer could be clearer and some technical explanations could be simpler or better explained Switched from [Support Board](https://www.capterra.com/p/202701/Support-Board/) [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Ease of Use / Mobile app Alternatives considered [Support Board](https://www.capterra.com/p/202701/Support-Board/) [Gist](https://www.capterra.com/p/188710/Gist/) [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Reasons for choosing Dashly Mobile App and Ease of setup and features Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/175471/Dashly/reviews/) Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)