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ALIGN

Reviews of ALIGN

5.0 (32)
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ALIGN Reviews

Showing 25 of 32 reviews
Overall
5.0
Ease of Use
5.0
Customer Service
5.0

About ALIGN

Your software is the nervous system of your practice. It needs to be intelligent, robust and adaptable to changing conditions. Align is the complete, cloud based practice management system built specifically for chiropractic & multi-specialty practices. Scheduling, patient management, documentation, compliance, expert billing, and office workflow. All members of your team receive our unlimited, personal support and training. Special discounts for new clinics! Learn more about ALIGN

Pros

  • I love all of the trainings and the time spent helping me along the way. The team has been very flexible and responsive to all my questions.

  • I love all of the trainings and the time spent helping me along the way. The team has been very flexible and responsive to all my questions.

Cons

  • We used the system back in 2017-2020 and left due to new management within our company. After only a few months that decision was a major regret and we are now back with them.

  • Havent found any cons yet. Ill let you know in the future if i do.

Showing Most Helpful

Showing 25 of 32 reviews

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Johnny B. avatar
Johnny B.
Office Manager
Hospital & Health Care, 1-10 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
June 17, 2022

"Second to none. "

Overall: If I could give more than 5 starts, I would! [SENSITIVE CONTENT] is an unbelievable trainer and has been super helpful for our practice. Cristyn is also a guru with helping solve any AR questions. The entire team is super responsive and communicative with timely issues. I don't know where we would be at as a practice without this team. We had been through several other competitors and will never look for another company again! Thank you Billing Dynamix!

Pros: Customer service and functionality of the program

Cons: Nothing at all. There aren't any holes I can poke.

Switched From: Practice Fusion
Reasons for Switching to ALIGN: Much better product. Much better customer service.
Michelle E.
Manager
Medical Practice, 1-10 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
September 26, 2022

"Billing Dynamix"

Overall: I have been using Billing Dynamix for a few years now. We used the system back in 2017-2020 and left due to new management within our company. After only a few months that decision was a major regret and we are now back with them! They have come so far in their advances from how we started with them to now. Charting and working throughout the system is easier than ever and we couldn't be more pleased. Trainings for our entire team were done in a timely manner and [SENSITIVE CONTENT] was just the best and most patient associate we have worked with. Highly recommend.

Pros: The scheduling feature is probably my favorite however the billing and EHR tab for taking notes and billing out claims is also really great.

Cons: I can not say there are a lot of things I do not like about the software.

Reasons for Switching to ALIGN: We had Vericle (used Billing Dynamix) for many years and when our company changed owners they decided to try a different company for our billing & EHR. We are back because they realized what a mistake they made.
tonya C.
Phlebotomist
Health, Wellness and Fitness, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
June 29, 2022

"Easy to use "

Overall: Overall experience was satisfied with the layout and the training. I learned a lot and feel confident in doing my job properly. great teaching and guiding.

Pros: it was very easy to use! the experience was good. all y questions where answered diligently.

Cons: cons are never used before. maybe will take time to grasp.

Theresa R.
Office Manager
Health, Wellness and Fitness, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
4.0
Customer Service
5.0
Features
4.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
December 17, 2021

"Software Review"

Pros: Training is great. They always help you figure out things even after you've gone live. Unlike others that leave you hanging once you're "setup", all you have to do is send them a task message and they are there.

Cons: Customization is a bit harder than I would like. Certain things that need to be on specific documents aren't able to be added.

Vendor Response

By Billing Dynamix on March 2, 2022
Hello Theresa, Thanks for sharing your experience with ALIGN Practice Management Software by Billing Dynamix on Capterra. Our commitment to the clinics we work with doesn't end with the onboarding process. We are here to help make your clinic, and your team, a success. We work closely with the entire office and are making perpetual improvements to our system based on your feed back and suggestions. Thank you for your review.
Shawna M.
Director of Operations
Health, Wellness and Fitness, 1-10 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
February 24, 2022

"Best EHR ever!!!!"

Overall: i have taken this platform from clinic to clinic to clinic, simply because of it's effectiveness. The collections team is worth their weight in gold. yes, it is a little more expensive then other EHR's, HOWEVER, you get what you pay for. Their collection rate is worth it every time.

Pros: I love how it does absolutely everything I could need to effectively run and operate my business.

Cons: Nothing. I have used this at every clinic I have directed and I love it. I have zero complaints.

Kesney B.
Office Manager
Health, Wellness and Fitness, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
December 16, 2021

"Software Review"

Pros: Easy to use and extremely intuitive. The training is so in depth that I am always confident in my day to day efforts. If I ever have a question or concern, the team is always ready to help within minutes.

Cons: I wouldn't change anything about the software.

Vendor Response

By Billing Dynamix on March 2, 2022
Hello Kesney, Thank you for taking the time to review ALIGN by Billing Dynamix. We take great pride in relationships we have with every member of a clinic, making sure they are well supported and trained long after the initial onboarding process has ended. We're always here to help you and your team. Thanks for sharing your experience.
Roxeanna R.
Office Manager
Health, Wellness and Fitness, 51-200 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
December 2, 2021

"User Friendly"

Overall: Easy to use

Pros: Easy to find patient files and use for scheduling .

Cons: I want to be able to create repeat visits easier.

Vendor Response

By Billing Dynamix on December 20, 2021
Hello Roxanna, Thanks for taking the time to review ALIGN by Billing Dynamix. We are thrilled to hear that your experience using our practice management software and working with our teams has been a positive one. We genuinely value and appreciate the feedback you provide.
Rosha D.
Nurse Practitione r
Medical Practice, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
March 1, 2022

"Great Experience "

Pros: I have used Billing Dynamix in multiple jobs I had been and have thoroughly enjoyed all the services provided. The team is very attentive, and I have always received prompt response for my queries. The trainers are amazing, super clear and detailed with their instructions. The follow ups for continued assistance are excellent.

Cons: I have had very good experience using the software, there is not much of cons that i can point out at this time.

Jacklyn C.
Assistant Manager
Hospital & Health Care, 11-50 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
February 25, 2022

"Great review"

Overall: Great all around.

Pros: easy to use. can always ask for help when needed.

Cons: There are Some Pop up messages when signing in.

Catherine W. avatar
Catherine W.
Doctor
Medical Practice, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
December 1, 2022

"A great experience"

Pros: I don't often enjoy learning a new software but onboarding was so easy because of the training sessions and usability of the software. Very intuitive for those familiar with computers and other EMRs, enjoy the customizability of note templates.

Cons: I have no complaints so far regarding the onboarding process and initial uses of this software.

Victoria D.
BCBA
Mental Health Care, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
July 21, 2022

"Amazing help with billing"

Overall: Affinity Billing has been very easy to learn. I love all of the trainings and the time spent helping me along the way. The team has been very flexible and responsive to all my questions. I love all the features and the patient portal is awesome.

Pros: Affinity Billing has been very easy to learn. I love all of the trainings and the time spent helping me along the way. The team has been very flexible and responsive to all my questions. I love all the features and the patient portal is awesome.

Cons: Learning new software is always a change. Because I am new it will take time for me to learn everything it can do.

Ashley G.
Chiropractor
Medical Practice, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
September 22, 2022

"Excellent software"

Overall: Align is an excellent software and all of the people I spoke with are very helpful and solve all my problems especially my lack of knowledge with insurance.

Pros: This software is very Easy to use. I like the layout and how it looks plus it integrates well with Review Wave.

Cons: nothing. All my questions were answered and resolved.

Reasons for Choosing ALIGN: Love the software and how it looks.
John T.
Patient Experience Manager
Health, Wellness and Fitness, 501-1,000 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
March 17, 2022

"Dynamix System and Training First Rate"

Pros: The system is very easy to use and practical for our daily operation. The trainer [SENSITIVE CONTENT] is very thorough and does an excellent job making sure you have everything you need to be effective and efficient with using the system.

Cons: No Cons just wish I has been exposed to this system sooner!

Tammie M.
Office Manager
Health, Wellness and Fitness, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
March 8, 2022

"Software Review"

Pros: The support team is very good! It's always nice to have someone backing you up.

Cons: Nothing I don't like at this time. I haven't had any problems.

Cynthia T.
Office Manager
Health, Wellness and Fitness, 11-50 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
January 14, 2022

"Helpful training"

Overall: Great

Pros: Ease of use, help links if necessary. Great system

Cons: There is nothing I like least about this system

Vendor Response

By Billing Dynamix on February 8, 2022
Thank you for sharing your experience using ALIGN by Billing Dynamix in your clinic, Cynthia. We are very proud of our training team and the personal support we provide to each practice we work with. Thank you for recognizing them.
Shinnea M.
CSR Customer Service Manager
Medical Practice, 501-1,000 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
4.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
January 24, 2022

"Great Tool with ease of use"

Overall: I has been a great experience starting with the thorough training I received to ensure understanding of how to effectively manage patients in the tool.

Pros: I like the the ease with navigating the system. The patient information is easy to access and manage.

Cons: I do not have any cons to mention at the current time.

Tabi D.
Patient Concierge
Medical Practice, 501-1,000 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
February 11, 2022

"Great!"

Overall: On a daily basis the system works great and is easy to navigate! 10-10.

Pros: The software is very easy to understand and use. The training is thorough and goes into detail about what exactly every section has to offer the user.

Cons: Some of the options are unnecessary but only for my specific needs.

Kristy V.
Family Nurse Practitioner
Medical Practice, 501-1,000 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
November 3, 2022

"Niva"

Pros: Very simple and easy to follow instructions and tutorial sessions. Thank you for all your help.

Cons: None in particular with the software, but more so with trying to find time

Veronica D. avatar
Veronica D.
APRN
Health, Wellness and Fitness, 10,001+ employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
September 15, 2022

"Training and ease of software management"

Pros: Ease of using software and the accessibility of EHR staff for thorough training with program.

Cons: None so far! It is a very resourceful program for all our needs in our practice.

Verified Reviewer
Case/Front desk Manager
Medical Practice, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
April 14, 2022

"Amazing!!!"

Pros: The system is straightforward and easy to manage. I love the capabilities of making it personal for our clinic.

Cons: I haven't found any negatives or things that I dislike.

Shannon W.
Office Manager
Health, Wellness and Fitness, 11-50 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
July 26, 2022

"Easy to use programs"

Overall: So far so good

Pros: Programs are easy to navigate through, move patients and edit information.

Cons: Actually nothing. System is great I would recommend it to anyone

kenny J.
Office Assistant
Health, Wellness and Fitness, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
June 6, 2022

"Good service"

Overall: A big learning curve

Pros: I like how I'm able to take care of multiple task at the same time

Cons: Maybe a separate window for front desk page and provider page

Angela K.
Office Manager
Medical Practice, 51-200 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
February 24, 2022

"New Review"

Overall: I am pleased with the software, it's very easy to navigate

Pros: The ease in functions, very user friendly

Cons: There is nothing I do not like about the system

Kelly C.
APN
Health, Wellness and Fitness, 501-1,000 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
February 10, 2022

"The Vertical system is extremely easy to navigate and the support team is knowledgeable and helpful."

Overall: It has been a pleasure, the training is very professional!

Pros: Easy to access and navigate through!!!!!!

Cons: Cannot think of any!!!!!!!!!!!!!!!!!!!!!

Cathrine M.
Medical Assistant
Medical Practice, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
November 15, 2022

"Amazing system!!"

Pros: The system is easy to use and navigate.

Cons: I do not have any complaints with the system.