# Chatroll Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Chatroll the right Live Chat solution for you? Explore 29 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/175501/Chatroll/reviews --- Chatroll 4.3 (29) [View alternatives](https://www.capterra.com/p/175501/Chatroll/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Chatroll Ease of use 4.4 Customer Service 4.0 ## Showing most helpful reviews Showing 1-25 of 29 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Kid B. Musician Entertainment Used the software for: 6-12 months ### "It is easy to use and efficient." January 25, 2019 4.0 From the experience I have had with Chatwing I will rate my user satisfaction at 94%. With Chatwing I have improved up to three times in customer services and satisfaction. For me I will say that Chatwing actually does what it was meant to do. With it I now provide faster services and I have reached more customers than ever before. Pros The first and most important feature is that Chatwing has a good response to both Android and iOS devices. This provides you with a wide coverage because it is compatible to whatever device your user prefers to use. Chatwing is also easy to use. In short it simple and that is what I like most about it. It makes it easier for your website or application visitors to reach out to you or even turn into potential customers. Another good feature that Chatwing has is that it enables you to build chat boxes and embed them into your mobile apps or websites. With this feature your existing customers get encouraged to make repeat transactions or even turn your website visitors to customers. You can also integrate Chatwing with other social media platforms like Twitter or Facebook. This makes it easier to engage in conversions with your visitors and customers on Facebook or Twitter from your Chatwing account. Branding is another amazing feature Chatwing has. It enables you to integrate your brand into your widgets. This makes your website or application look more official. Cons Even though I don't have anything to say against Chatwing, this was a must option so I will go a head and say what I least like about Chatwing. The Enterprise plan on Chatwing is a bit expensive mostly when it comes to the charges per extra contacts. Review Source Alexander B. Desarrollador Program Development Used the software for: 1-2 years ### "Excellent customer interaction tool for companies" July 12, 2021 5.0 Pros It's an excellent option to interact with the public, the use is very simple and it looks great on any platform that the client uses. You can also customize how it will look and make it like your company, which will show more professionalism. Another very good point is that you can connect to social networks and increase interactivity even more. Cons The payment plan is a bit expensive, also sometimes it has bugs when I move between comments, otherwise I am very satisfied, it's just learning how it works and using it. Review Source VR Verified Reviewer Technology Project and License Manager Higher Education Used the software for: 1-2 years ### "Mobile app needs work" November 27, 2018 3.0 Pros It does do what it advertises, and provides chat for a website Cons I have tried the mobile app many times and it's not the best. I'm unable to save the room that I manually go to and have to enter it each time. Additionally I consistently have problems after entering text and having it show up out of order when I switch apps. It isn't a good experience. Review Source AB Allan B. Technology coordinator Religious Institutions Used the software for: 2+ years ### "Online church fellowship" November 27, 2018 4.0 For a church broadcast setting it is very good. We have a separate online ministry with real time interaction with my Pastor and our congregation in the building. Pros Uptime. Ease of use by live streaming viewers Cons Lack of telephone or live chat support. Need to be able to contact support during a live stream. I would like to speak with live body. Review Source Katie A. Assistant Host E-Learning Used the software for: 2+ years ### "Fits My IT Easy Requirement!" January 25, 2019 5.0 I’m getting ready to do more webinars and it’s great to know that Chatwing takes care of an item on my to do list! Pros Chatting was my choice after reviewing and testing a few choices. I use it for my webinars. I love the ability to size it and the patterns that I can use to create the look and feel that I want for my presentation. My goal is to focus on my expertise and interacting with my audience. Chatting is easy to add to my webpage and I know I everyone can use it easily. Using it easily means they focus on my content! Cons It wasn’t the software, it was ME in the beginning getting used to it! Review Source AR Alejandro R. Technician Chemicals Used the software for: 6-12 months ### "Great for webinars but expensive" July 23, 2021 3.0 It made our webinars more easy to manage during the pandemic. Pros It is better than the free meeting apps and have a better inmersion for a webinar. The live chat management is really useful and having the choice of filtering comments for a webinar is amazing and it have a limited free option so you can try it to see if it is the software that you need. Cons It is way too expensive for the features that it have. The really only reason for us to not change back to the free meeting apps is that the payments are covered for the university. So, have that in mind if you are looking for a webinar app. Review Source VR Verified Reviewer Samsung Consumer Electronics Used the software for: 6-12 months ### "Simple and class" January 18, 2019 5.0 I was able to host a meeting using chatwing and my colleagues were happy and satisfied due to ease of use and logging in as guest or custom names. Pros One can login as a guest without logging in using personal accounts Cons Advertisers of the software are not doing enough job to promote this to class app Review Source Gregory S. Director of Operations Broadcast Media Used the software for: 6-12 months ### "Great Interactive Chatroom for Website" November 30, 2018 4.0 Pros It's highly customizable, allows users to interact with everyone and brings something different to your website. Cons As with any open communication platform, you have to police the content. Better controls for controlling content and bans would be nice. Review Source VR Verified Reviewer Freelance Graphic Designer Writing and Editing Used the software for: 2+ years ### "it meets what I need." January 26, 2019 5.0 We use it for live interaction of users on our website. Pros All the features are great and enough for us. Cons sometimes I can't enter the site.Servers are not working and are giving errors. Review Source VR Verified Reviewer President Broadcast Media Used the software for: Less than 6 months ### "Chatwing offers great business tools" December 23, 2018 5.0 Pros Chatwing offers a great rate for app development. Cons Their web site design could use a fresh modern look. Review Source JV Jersson V. Student Sports Used the software for: 2+ years ### " A great service that was very helpful for my website." January 25, 2019 5.0 A great service I have been using it for 4 years and I have the best opinions towards them. I have used similar chat services and none compare to what they offered. Pros Its good style and easy way to understand the chat to my audience. Cons Personally, it bothered me when it stops being free. I think that if the service were a little more accessible, I would contract it. Review Source ME Mohamed E. dardacha Building Materials Used the software for: 2+ years ### "If you had to describe the whole experience in a few words" August 4, 2017 5.0 TEAMS Model Analyzer This technology is aimed at helping Pros software provides a more pythonic interface and parallelism that TEAMS Model Analyzer This technology is aimed at helping Review Source SP Stefan P. None Animation Used the software for: Less than 6 months ### "Review about Chatwing" January 25, 2019 4.0 I've used ChatWing for my main website which is super popular, and users fall in love with it on the first time. But lately all turned down when ChatWing turned off and I as a customer was very disappointed and forced to change it. ChatWing is now down for a few days, and I just can't use it even so I paid my money. Please do something about this. We miss you! Pros I've used a lot of online embed chats, and none of them come close to ChatWing. It's clean, fast and nice. I do like a lot of customization options and all other options which allows you to literally change every inch of your chat. Cons It should get new UI and more regular updates. Also, they need to fix the problem in the mobile app where you can't sand images, also filtered words doesn't work via the app. Users can still use explicit words on mobile. Review Source CT Carl T. Pastor Religious Institutions Used the software for: 2+ years ### "over priced" January 27, 2019 3.0 At first it was pretty good, then you went to charging and the chat had to be re - signed in. But mostly that you just stopped the free version with no warning at all. Not a good way to do business. I would be tempted to pay $5.00 a month but your cost are way over rated. I will find another chat alternative. Pros that it was free and I used it for my live stream podcast. I can use my YouTube chat just as easy. Cons That I had to back scroll to read comments Review Source BL Belair L. Employee Sports Used the software for: I used a free trial ### "ChatWing, Good?" January 29, 2019 4.0 I am learning how to make certain things and how to design a user-friendly way of chatting. Pros I liked that mainly it was a good way to design your own. And could change corresponding to what you want. Cons Mainly due to the pricing and such, I found that a bit much, but then again its a very well made app. Review Source VR Verified Reviewer Self-Employed Programmer Computer Software Used the software for: 6-12 months ### "Great Product" December 16, 2018 5.0 Pros Chatwing provides a great chat experience across all platforms, which many chats cannot say. Cons The only thing that I struggled with was getting the chat to load initially when using things like HTTPS Everywhere. I do not like turning security features off to use something. Review Source GL Gabriel L. Business Administration Used the software for: 1-2 years ### "Verte functional software. Easy to use, anda verte esthetic." July 31, 2017 4.0 Pros There are many features to set and try according the likes of everyone. If you have a page, you can adjust the box into your web without any difficulty. Cons It takes too long to load all features. Other similar softwares works similar in a shorter period which is more efficient for what you're trying to use. Review Source JM Jim M. Owner Entertainment Used the software for: Less than 6 months ### "Too many options / too many bugs" January 19, 2019 3.0 We'll be running livestream shows and we want the users to be able to chat with the users on screen and interact live. Previously our users were doing this on Facebook and we want to transition them over to our own platform. Pros Well there are a LOT of options for customization of the chatbox. Cons The look and feel is dated even after customizing the features. There are just too many options and though the site says that you can see the updates in real time, you can't. The font changing doesn't work. The loga additions don't seem to work. You can't be logged in and test your chat in a live tab at the same time because you'll keep getting logged out of the ChatWing page. And it's very expensive. Review Source VR Verified Reviewer Unemployed Entertainment Used the software for: Less than 6 months ### "Just my thoughts" January 18, 2019 5.0 Has been good Pros It was available to use on any platform or OS Cons Wish there were more customization features. Review Source VR Verified Reviewer Civil Engineer specializing in Structural Engineering Civil Engineering Used the software for: I used a free trial ### "Love Chatwing!" January 25, 2019 5.0 Pros This software is really easy to use as a beginner. They offer lenty of tips and customer support so that it runs smoothly during set up. Cons As a beginner there were a few pieces that i didnt understand but afterlooking them up it was easy to figure out. Review Source Brynna H. Health Wellness Coach Health, Wellness and Fitness Used the software for: Less than 6 months ### "Easy, free chat box! " January 29, 2019 4.0 Love that it was easy and free. Pros Just create an account, do a little customizing, install the WP plug in and you’re set. Easy to use for a WP-based webinar! Cons I didn’t realize at first that you need to install a plug in. Once I figured that out, we were good. Review Source CS Chad S. Rep Consumer Goods Used the software for: Less than 6 months ### "Ease of use!" October 6, 2018 5.0 Awesome Pros Ease of use, fast. Effective love it!!! Cons None really. I do wish it was a little easier to sign in Review Source RJ Rahul J. Motivation E-Learning Used the software for: I used a free trial ### "Chatwing for my personal services " January 25, 2019 3.0 Pros I liked the tools of this, it would be better if my clients can voice chat with me. Cons It's very easy to use and embed anywhere. If we talk about the speed of the tool that's cool. Review Source VR Verified Reviewer Co-Owner Computer Software Used the software for: Less than 6 months ### "Amazing program" January 30, 2019 5.0 Amazing, fantastic, wonderful Pros Chatwing is an amazing chat service that fulfilled all my needs Cons I can't use it enough! I love everything about it Review Source KD Kevin D. Arcade manager/mechanic Entertainment Used the software for: 6-12 months ### "One of the best chats!" December 4, 2018 5.0 Pros It was really easy to use and set up in wix site which made it wonderful for people to talk. I also liked the admin features they added in for different people if you let them. Cons You had to make an account on my site and a seperate one for chatwing. I wish there was a way ticket merge it. Review Source Similar Products Featured ## Related categories [Webinar](https://www.capterra.com/webinar-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.