# Zscaler Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Zscaler Software - reviews, pricing plans, popular comparisons to other Network Security products and more. Source: https://www.capterra.com/p/175516/Zscaler-Internet-Access --- # Zscaler Software Review 2026: Features, Integrations, Pros & Cons Last updated on April 15, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Zscaler ## What is Zscaler? Zscaler revolutionizes network security with its cloud-native Zero Trust Exchange, designed to protect modern businesses in a hyper-connected world. Unlike traditional, appliance-based solutions, Zscaler secures all users, devices, and applications by inspecting every connection in real time, including encrypted traffic. By implementing a Zero Trust architecture, Zscaler connects users directly to applications, eliminating lateral movement, exposing attack surfaces, and preventing cyber threats. The platform offers advanced threat protection, URL filtering, and secure web gateway capabilities, ensuring robust security for distributed teams and hybrid work environments. Zscaler also enables organizations to replace legacy hardware, simplify IT infrastructure, and gain centralized visibility and control. Scalable, fast, and highly reliable, Zscaler keeps your business protected while enabling seamless and secure connectivity. ## What is Zscaler used for? [Network Security](https://www.capterra.com/network-security-software/)[Cloud Security](https://www.capterra.com/cloud-security-software/)[Website Security](https://www.capterra.com/website-security-software/) Top alternative Featured Overall rating Based on 48 user reviews Reviews sentiment Positive 92% Neutral 4% Negative 4% ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Zscaler?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.zscaler.com&name=Zscaler) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Zscaler 4.3 (48) VS. [4.5 (289)](https://www.capterra.com/p/172274/Network-Configuration-Manager/reviews/) Starting Price Contact vendor Starting Price $238 Flat Rate, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (48) Ease Of Use 4.5 (289) Value For Money 4.1 (31) Value For Money 4.6 (247) Customer Service 4.2 (33) Customer Service 4.5 (275) ## Zscaler alternatives [4.5 (91)](https://www.capterra.com/p/172324/NetFlow-Analyzer/reviews/) Starting price $245.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Norton AntiVirus](https://www.capterra.com/p/648/Norton-Security/) [4.4 (4,461)](https://www.capterra.com/p/648/Norton-Security/reviews/) Starting price $59.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/648/Norton-Security/) Highest Rated [WatchGuard Firebox](https://www.capterra.com/p/154706/Unified-Threat-Management/) [4.8 (446)](https://www.capterra.com/p/154706/Unified-Threat-Management/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/154706/Unified-Threat-Management/) [NordVPN](https://www.capterra.com/p/166743/NordVPN/) [4.6 (1,393)](https://www.capterra.com/p/166743/NordVPN/reviews/) Starting price $11.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/166743/NordVPN/) [View all alternatives](https://www.capterra.com/p/175516/Zscaler-Internet-Access/alternatives/) ## FAQs about Zscaler Overview ### Which roles and teams benefit most from Zscaler? Zscaler is most used by IT administrators, security leaders, and infrastructure teams that need secure web access, policy enforcement, and visibility across distributed users. Analysts, engineers, and technical managers rely on it to protect remote work, simplify network access, troubleshoot connectivity issues, and maintain compliance without traditional perimeter-based security. Answer based on 48 reviews Overview ### What company size and industries is Zscaler built for? Zscaler is built for large organizations, with 69% of reviewers from enterprises, and it is used most in Information Technology and Services at 12%. It also serves Small Business at 19% and midsize companies at 12%, with additional adoption in Retail at 8% and Financial Services at 6%. Answer based on 48 reviews Features and Usability ### What are the key features of Zscaler? Zscaler offers application security, authentication, behavioral analytics, and policy management for controlling access and enforcing security rules. It also includes data loss prevention, encryption, SSL security, and filtering, plus threat intelligence, threat protection, intrusion detection, vulnerability scanning, and network security features for monitoring and risk management. Integrations ### Which third-party tools and platforms does Zscaler integrate with? Zscaler connects natively to CrowdStrike and Microsoft Defender for Endpoint. These integrations let Zscaler work with endpoint security platforms for coordinated threat detection and response across devices and cloud environments. Answer based on 7 reviews Getting Started and Support ### What training and onboarding options does Zscaler offer? Zscaler provides in person training, live online sessions, webinars, and documentation to help teams get started. In person training supports direct instruction, live online sessions allow guided remote learning, webinars cover structured topics, and documentation offers written reference material for setup and product use. Answer based on 2 reviews Getting Started and Support ### What customer support options does Zscaler offer? Zscaler provides 24/7 live rep support. User feedback suggests the support team can resolve issues, but some customers report late responses and long troubleshooting sessions, especially for more complex setups. Others say problems were eventually fixed without causing extended interruptions. Answer based on 3 reviews Security ### How does Zscaler handle data security and access control? Zscaler uses DLP, URL filtering and blacklisting, sandboxing, threat intelligence, advanced threat protection, real-time policies, and zero trust access with identity verification to secure internet traffic, private apps, and cloud transactions. It also supports IDP, SIEM, and Duo integration, though some reviewers cite proxy conflicts and periodic re-authentication. Answer based on 33 reviews Ease of use ### Is Zscaler easy to use? Zscaler feels straightforward for daily VPN access, but setup and policy changes can be harder for admins. End users often find login, travel, and network switching simple, while IT and security teams mention a steeper learning curve, scattered configuration menus, and occasional friction with developer tools or visibility controls. Answer based on 10 reviews ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Vulnerability Scanning 4.3 (16) 62.50% of 16 reviewers that rated this feature as important or highly important Discover patch statuses and vulnerabilities Policy Management 4.1 (14) 57.14% of 14 reviewers that rated this feature as important or highly important Create, manage, and track policies and procedures within an organization Intrusion Detection System 4.5 (13) 76.92% of 13 reviewers that rated this feature as important or highly important Identify and alert about security breaches by third parties Monitoring 4.3 (13) 84.62% of 13 reviewers that rated this feature as important or highly important Observe and track the demand, usage, progress or quality of a system, product, or user Risk Alerts 4.0 (12) 58.33% of 12 reviewers that rated this feature as important or highly important Notifying as a warning or reminder of a potential or imminent hazard SSL Security 4.4 (12) 66.67% of 12 reviewers that rated this feature as important or highly important Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Zscaler 23 features Identify and respond to security threats to developed applications Verify the identity of users/devices to enable secure access Track and analyse user behavior within a system or network Track and manage adherence to policies for any service, product, process, or supplier Safeguard confidential data and meet compliance regulations Protect sensitive data for digital privacy Convert data into a code for security Find & retrieve relevant data or documents Identify and alert about security breaches by third parties Observe and track the demand, usage, progress or quality of a system, product, or user Prevent and monitor unauthorized access, misuse, modification, or denial of a computer network and network-accessible resources Create, manage, and track policies and procedures within an organization Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications Notifying as a warning or reminder of a potential or imminent hazard Analyze potential risks across the organization Process of identifying, evaluating, mitigating, addressing and reporting on potential risks or uncertainties Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Information to prevent, understand and identify cyber threats Protect incoming and outgoing communications against malware, spam, display spoofing, and other threats Extend virtual private network over public networks to enable protected information exchange Detect (and block) vulnerabilities and threats in your applications based on vulnerability information Safeguards to protect network vulnerabilities Discover patch statuses and vulnerabilities Get Advice We can help you find the software with the features you need. Features 4.2 (48) 4.2 Based on 48 reviews ## Pricing Value for money 4.1 (31) ### Starting price Free trial not available Value for money 4.1 (31) 4.1 Based on 31 reviews ## Integrations [ CrowdStrike](https://www.capterra.com/p/147662/CrowdStrike-Falcon/)[ Microsoft Defender for Endpoint](https://www.capterra.com/p/219686/Microsoft-Defender-for-Endpoint/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (33) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (33) 4.2 Based on 33 reviews ## User reviews Overall rating 4.3 Based on 48 reviews Filter by rating 5(22) 4(22) 3(2) 2(0) 1(2) Mentioned topic Sorted by most recent Aniruddha G. Technical Support Engineer Financial Services ### "Best zero Trust Security Product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 January 13, 2026 Overall experience is quite good, the zta feature help to very identity and for data loss prevention. Pros This is great product for highly regulations sector like finance, health, and auto mobile as it has lots of integration.Its has simple GUI with lag free which is key point of this product. Cons The cost is very high comparw to other product also implementation takes time but with OEM support we can easily manage that. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AS ashley s. Social Worker Hospital & Health Care ### "social worker" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 October 15, 2025 I have been using it for a few months now and haven't had any issues. I used to use Crisco Anywhere, but recently we moved to using Zscalar Pros I never get kicked off while working remote. It's easy and quick to log on to. It's really a trusted network. Cons I have to authenticate numerous platforms I need to log into remotely, but only at first. Once you authenticate each one then I don't have to do it again until I log out and log back in. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Associate consultant Information Technology and Services ### "Security that actually works" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 July 10, 2025 Overall experience is really solid. It's one of those tools that quietly does the heavy lifting behind the scenes, keeping everything secure without slowing things down. Pros Zscalar just quitely does it's job without making a fuss. I don't have to thing about VPNs or worry about something is secure or not, it handel's everything in background. It is fast and make my remote working feel effortless. Cons I found that it is having connectivity issue when switching network or location. Sometimes it feels like it's a bit too protective and I end up getting blocked from some site that I actually need. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TM Terry M. Senior Analyst Mining & Metals ### "nightmare software for coders dealing with internet" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 1.0 1.0 Customer Service 0.0 0.0 Likelihood to Recommend 0/10 May 8, 2025 Pros similar user interface to the old company proxy ivanti that we used, authentication is simpler than ivanti Cons zscaler hijacked the proxy channel which makes a lot of operation computers in trouble as they cannot configure corporate proxy for softwares to works. it does not allow corporate vpn toggle on and off, can only wait for authentication to expire Switched from [Ivanti Connect Secure](https://www.capterra.com/p/147283/Connect-Secure/) the cost is lower for zscaler and zscaler also has more cybersecurity function but obviously it was a mistake Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AB Adir B. CISO Health, Wellness and Fitness ### "Great Tool and soualtion" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 5, 2025 Pros True Zero Trust Network Access (ZTNA) What’s liked: Zscaler provides a zero trust architecture that grants access only after identity and context verification—without exposing apps to the internet. Benefit: Reduces lateral movement risk and limits attack surface, especially valuable for protecting sensitive GxP systems, R&D environments, or partner access. From your lens: Enables secure remote access to internal systems (e.g., SAP, lab tools) without relying on legacy VPNs or DMZs. Cons Complex Initial Configuration and Learning Curve What’s least liked: The policy engine and access configurations can be complex to design and implement correctly, especially in hybrid environments with legacy systems. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AD Alper D. LDI Environmental Services ### "If security is important, zscaler comes first " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 4, 2025 I can easily log in, stop and restart easily. Pros Zscaler usage is so easy, I can open easily. Cons Usage is so easy so I cannot say anything bad. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TL Tony L. Software Engineer Telecommunications ### "zscaler, once configured correctly, makes vpn and internet access seamless" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 September 14, 2024 Pros Private Access and Internet Security -- once configured and working -- works in the background with no user intervention. I can simply turn on my laptop, and be able to automatically VPN into my company. Cons Many false positives and access blocked when zscaler was first introduced at our company. It took a while & after about 9 months, most of the issues were resolved. Switched from [Junos Pulse](https://www.capterra.com/p/125108/Junos-Pulse/) zscaler was in the shortlist of vendors and won after a selection process Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Stephanie A. Tech Advisor Airlines/Aviation ### "Zscaler keeps us moving" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 28, 2024 We went from a VPN application that required users to reauthenticate every 10 hours on a mobile device and every 4 hours on a laptop for security reason, to Zscaler that we can allow users to reauthenticate every 30 days on mobile devices and every 3 days on laptops. The user experience has been improved tremendously. Additionally, the connectivity is more stable using Zscaler versus our previous application. Pros Zscaler gives more security for the organization, while giving users more privacy. Analytics are hands down the best we have used. 10k+ users and we have had little to no problems since deploying Zscaler. Having the flexibility to change the duration for authentication while still maintaining a secure environment has made this tool a game changer for our users. Cons Users initially had some confusion about the tool disabling when they were on a trusted network. Time and usage has helped to clear the confusion. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. UR Umang R. Strategy Lead Packaging and Containers ### "Excellent upcoming VPN security tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 January 6, 2024 \- Very nice experience and best in the industry currently Pros \- Very easy to use and automatically connects when the computer is turned on. - No authentication required - Never fails to connect - If internet outage is there, automatically reconnects when internet is back again Cons \- Initial set up and training is needed for users in first round Switched from [Cisco AnyConnect](https://www.capterra.com/p/169495/VPN-and-Endpoint-Security-Clients/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CL Chris L. CTO Computer Software ### "ZSclaer Cloud Security" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 December 18, 2023 Great support and help during implementtion. Pros This is by far the best option for security a company this is 100% remote and using cloud infrastructure to run their business. Cons The cost is high but the cloud management and implementation make it worth it. Reasons for choosing Zscaler We received recommendations from clients and it was a good fit for our organization. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/175516/Zscaler-Internet-Access/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Cloudflare vs Zscaler](https://www.capterra.com/compare/155191-175516/Cloudflare-vs-Zscaler-Internet-Access)