--- title: "Zscaler Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Zscaler Software - reviews, pricing plans, popular comparisons to other Hedge Fund products and more." source_url: "https://www.capterra.com/p/175516/Zscaler-Internet-Access/" page_type: "product" language: "en" publication_date: "2026-09-30" --- # Zscaler Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 30, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Zscaler ## What is Zscaler? Zscaler is a cloud-native security platform designed to empower organizations with seamless, secure, and efficient digital transformation. Built on a powerful Zero Trust architecture, Zscaler protects users, applications, and data by ensuring least-privilege access, inspecting encrypted traffic, and mitigating advanced threats like malware, ransomware, and phishing. The platform replaces legacy hardware with cloud-delivered security solutions, including Secure Web Gateway (SWG), Cloud Access Security Broker (CASB), Data Loss Prevention (DLP), and Zero Trust Network Access (ZTNA). Zscaler enables businesses to secure remote and hybrid workforces, safeguard cloud applications, and streamline IT operations at scale. With its real-time traffic inspection, centralized policy management, and actionable threat intelligence, Zscaler delivers robust security while improving user experiences. Trusted by thousands of enterprises worldwide, Zscaler simplifies security for the modern world. ## What is Zscaler used for? [Network Security](https://www.capterra.com/network-security-software/)[Cloud Security](https://www.capterra.com/cloud-security-software/)[Website Security](https://www.capterra.com/website-security-software/) Top alternative Featured Overall rating Based on 48 user reviews Reviews sentiment Positive 92% Neutral 4% Negative 4% Contact vendor for pricing Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Zscaler?[Manage this product listing](https://www.g2.com/products/morningstar-direct-advisory-suite-formerly-advisor-workstation/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Zscaler 4.3 (48) VS. [4.5 (247)](https://www.capterra.com/p/172277/ManageEngine-Firewall-Analyzer/reviews/) Starting Price Contact vendor Starting Price $395 Other, One Time Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (48) Ease Of Use 4.5 (4,462) Value For Money 4.1 (31) Value For Money 4.6 (3,353) Customer Service 4.2 (33) Customer Service 4.6 (3,035) ## Zscaler alternatives [4.5 (96)](https://www.capterra.com/p/172324/NetFlow-Analyzer/reviews/) Starting price $245.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.5 (295)](https://www.capterra.com/p/172274/Network-Configuration-Manager/reviews/) Starting price $238.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Norton AntiVirus](https://www.capterra.com/p/648/Norton-Security/) [4.4 (4,462)](https://www.capterra.com/p/648/Norton-Security/reviews/) Starting price $59.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/648/Norton-Security/) Highest Rated [NordVPN](https://www.capterra.com/p/166743/NordVPN/) [4.6 (1,396)](https://www.capterra.com/p/166743/NordVPN/reviews/) Starting price $11.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/166743/NordVPN/) [View all alternatives](https://www.capterra.com/p/175516/Zscaler-Internet-Access/alternatives/) ## FAQs about Zscaler Overview ### Which roles and teams benefit most from Zscaler? Zscaler is most used by IT administrators, systems engineers, and security engineers who manage secure access, web traffic controls, and endpoint connectivity. Software developers and engineering leads use it to reach cloud applications safely, while service desk teams troubleshoot user access issues and analysts support security monitoring and policy reporting. Answer based on 48 reviews Overview ### What company size and industries is Zscaler built for? Zscaler is built for large organizations, with enterprises representing 69% of reviewers, and is most common in Information Technology and Services at 12%. Its Zero Trust Exchange supports risk reduction and digital transformation, while reviewer adoption also includes Retail (8%) and Financial Services (6%), plus small and midsize businesses. Answer based on 48 reviews Features and Usability ### What are the key features of Zscaler? Zscaler offers application security, authentication, and policy management for access control, plus behavioral analytics, risk alerts, and risk analysis for monitoring threats. It also includes data loss prevention, encryption, SSL security, firewalls, intrusion detection, and vulnerability scanning, along with VPN, remote access/control, and threat protection. Integrations ### Which third-party tools and platforms does Zscaler integrate with? Zscaler connects natively to CrowdStrike and Microsoft Defender for Endpoint for security and endpoint protection workflows. These integrations let Zscaler fit into existing threat detection and response stacks without adding extra third-party tools. Answer based on 7 reviews Getting Started and Support ### What training and onboarding options does Zscaler offer? Zscaler provides in person training, live online sessions, webinars, and documentation to help teams get started. In person training supports direct instruction, live online sessions and webinars provide guided remote learning, and documentation offers written reference material for setup and feature review. Answer based on 2 reviews Getting Started and Support ### What customer support options does Zscaler offer? Zscaler provides 24/7 live rep support. Users describe mixed experiences: some issues are resolved with help from support teams, while others report long troubleshooting sessions and occasional delays before a fix is found. Support can solve problems, but complex cases may take substantial back-and-forth. Answer based on 3 reviews Security ### How does Zscaler handle data security and access control? Zscaler uses DLP, URL controls, sandboxing, threat intelligence, and traffic filtering to block suspicious or blacklisted websites and reduce data loss. It secures private application access through identity and context verification, supports IDP authentication, and controls internet destinations, protocols, and ports. Some users report recurring reauthentication and proxy-channel conflicts. Answer based on 33 reviews Ease of use ### How easy is Zscaler to use? Zscaler gives end users a simple VPN experience with straightforward authentication, background connectivity, and easy dashboard access. IT administrators may face a steeper learning curve when designing policy rules, access settings, and global hybrid deployments. Developers can also encounter compatibility issues with specialized tools and configuration changes spread across several sections. Answer based on 10 reviews ## Features AI summary Based on 3,200 Hedge Fund reviews Capterra reviewers highlight these as the features buyers value most when choosing Network Security software: - **Firewalls** (**59%** of reviewers rated this feature as critical) - **Threat Response** (**52%**) - **Intrusion Detection System** (**47%**) Zscaler supports **Firewalls** and **Intrusion Detection System**, covering two of the top capabilities buyers look for in Network Security software. However, it does not offer **Threat Response**. Instead, it provides other highly rated features, including **VPN** (**55%**) and **Anti Virus** (**54%**), which are also important to reviewers. Together, these features help businesses protect network traffic, detect suspicious activity, and secure user access, providing teams with stronger visibility and control across their security environment. Intrusion Detection System 4.5 (13) 76.92% of 13 reviewers that rated this feature as important or highly important Identify and alert about security breaches by third parties Vulnerability Scanning 4.3 (16) 62.50% of 16 reviewers that rated this feature as important or highly important Discover patch statuses and vulnerabilities Policy Management 4.1 (14) 57.14% of 14 reviewers that rated this feature as important or highly important Create, manage, and track policies and procedures within an organization Monitoring 4.3 (13) 84.62% of 13 reviewers that rated this feature as important or highly important Observe and track the demand, usage, progress or quality of a system, product, or user Risk Alerts 4.0 (12) 58.33% of 12 reviewers that rated this feature as important or highly important Notifying as a warning or reminder of a potential or imminent hazard SSL Security 4.4 (12) 66.67% of 12 reviewers that rated this feature as important or highly important Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Zscaler 23 features ### All Features - Application Security: Identify and respond to security threats to developed applications - Authentication: Verify the identity of users/devices to enable secure access - Behavioral Analytics: Track and analyse user behavior within a system or network - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Data Loss Prevention: Safeguard confidential data and meet compliance regulations - Data Security: Protect sensitive data for digital privacy - Encryption: Convert data into a code for security - Filtering: Find & retrieve relevant data or documents - Intrusion Detection System: Identify and alert about security breaches by third parties - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Network Security: Prevent and monitor unauthorized access, misuse, modification, or denial of a computer network and network-accessible resources - Policy Management: Create, manage, and track policies and procedures within an organization - Remote Monitoring & Management: Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications - Risk Alerts: Notifying as a warning or reminder of a potential or imminent hazard - Risk Analysis: Analyze potential risks across the organization - Risk Management: Process of identifying, evaluating, mitigating, addressing and reporting on potential risks or uncertainties - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Threat Intelligence: Information to prevent, understand and identify cyber threats - Threat Protection: Protect incoming and outgoing communications against malware, spam, display spoofing, and other threats - VPN: Extend virtual private network over public networks to enable protected information exchange - Vulnerability Management: Detect (and block) vulnerabilities and threats in your applications based on vulnerability information - Vulnerability Protection: Safeguards to protect network vulnerabilities - Vulnerability Scanning: Discover patch statuses and vulnerabilities --- Get Advice We can help you find the software with the features you need. Features 4.2 (48) 4.2 Based on 48 reviews ## Pricing Value for money 4.1 (31) Essentials Platform Contact Vendor for Pricing It includes: - Secure Internet Access (SWG) - Private Access (for 5% of users) Zscaler Platform Contact Vendor for Pricing It includes: - Secure Internet Access (SWG) - Private Access (for all users) - Data Protection (inline web, all apps) Value for money 4.1 (31) 4.1 Based on 31 reviews ## Integrations [ CrowdStrike](https://www.capterra.com/p/147662/CrowdStrike-Falcon/)[ Microsoft Defender for Endpoint](https://www.capterra.com/p/219686/Microsoft-Defender-for-Endpoint/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (33) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (33) 4.2 Based on 33 reviews ## User reviews Overall rating 4.3 Based on 48 reviews Filter by rating 5(22) 4(22) 3(2) 2(0) 1(2) Mentioned topic Sorted by most recent Aniruddha G. Technical Support Engineer Financial Services ### "Best zero Trust Security Product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 January 13, 2026 Overall experience is quite good, the zta feature help to very identity and for data loss prevention. Pros This is great product for highly regulations sector like finance, health, and auto mobile as it has lots of integration.Its has simple GUI with lag free which is key point of this product. Cons The cost is very high comparw to other product also implementation takes time but with OEM support we can easily manage that. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AS ashley S. Social Worker Hospital & Health Care ### "social worker" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 October 15, 2025 I have been using it for a few months now and haven't had any issues. I used to use Crisco Anywhere, but recently we moved to using Zscalar Pros I never get kicked off while working remote. It's easy and quick to log on to. It's really a trusted network. Cons I have to authenticate numerous platforms I need to log into remotely, but only at first. Once you authenticate each one then I don't have to do it again until I log out and log back in. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Associate consultant Information Technology and Services ### "Security that actually works" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 July 10, 2025 Overall experience is really solid. It's one of those tools that quietly does the heavy lifting behind the scenes, keeping everything secure without slowing things down. Pros Zscalar just quitely does it's job without making a fuss. I don't have to thing about VPNs or worry about something is secure or not, it handel's everything in background. It is fast and make my remote working feel effortless. Cons I found that it is having connectivity issue when switching network or location. Sometimes it feels like it's a bit too protective and I end up getting blocked from some site that I actually need. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TM Terry M. Senior Analyst Mining & Metals ### "nightmare software for coders dealing with internet" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 1.0 1.0 Customer Service 0.0 0.0 Likelihood to Recommend 0/10 May 8, 2025 Pros similar user interface to the old company proxy ivanti that we used, authentication is simpler than ivanti Cons zscaler hijacked the proxy channel which makes a lot of operation computers in trouble as they cannot configure corporate proxy for softwares to works. it does not allow corporate vpn toggle on and off, can only wait for authentication to expire Switched from [Ivanti Connect Secure](https://www.capterra.com/p/147283/Connect-Secure/) the cost is lower for zscaler and zscaler also has more cybersecurity function but obviously it was a mistake Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AB Adir B. CISO Health, Wellness and Fitness ### "Great Tool and soualtion" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 5, 2025 Pros True Zero Trust Network Access (ZTNA) What’s liked: Zscaler provides a zero trust architecture that grants access only after identity and context verification—without exposing apps to the internet. Benefit: Reduces lateral movement risk and limits attack surface, especially valuable for protecting sensitive GxP systems, R&D environments, or partner access. From your lens: Enables secure remote access to internal systems (e.g., SAP, lab tools) without relying on legacy VPNs or DMZs. Cons Complex Initial Configuration and Learning Curve What’s least liked: The policy engine and access configurations can be complex to design and implement correctly, especially in hybrid environments with legacy systems. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AD Alper D. LDI Environmental Services ### "If security is important, zscaler comes first " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 4, 2025 I can easily log in, stop and restart easily. Pros Zscaler usage is so easy, I can open easily. Cons Usage is so easy so I cannot say anything bad. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TL Tony L. Software Engineer Telecommunications ### "zscaler, once configured correctly, makes vpn and internet access seamless" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 September 14, 2024 Pros Private Access and Internet Security -- once configured and working -- works in the background with no user intervention. I can simply turn on my laptop, and be able to automatically VPN into my company. Cons Many false positives and access blocked when zscaler was first introduced at our company. It took a while & after about 9 months, most of the issues were resolved. Switched from [Junos Pulse](https://www.capterra.com/p/125108/Junos-Pulse/) zscaler was in the shortlist of vendors and won after a selection process Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Stephanie A. Tech Advisor Airlines/Aviation ### "Zscaler keeps us moving" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 28, 2024 We went from a VPN application that required users to reauthenticate every 10 hours on a mobile device and every 4 hours on a laptop for security reason, to Zscaler that we can allow users to reauthenticate every 30 days on mobile devices and every 3 days on laptops. The user experience has been improved tremendously. Additionally, the connectivity is more stable using Zscaler versus our previous application. Pros Zscaler gives more security for the organization, while giving users more privacy. Analytics are hands down the best we have used. 10k+ users and we have had little to no problems since deploying Zscaler. Having the flexibility to change the duration for authentication while still maintaining a secure environment has made this tool a game changer for our users. Cons Users initially had some confusion about the tool disabling when they were on a trusted network. Time and usage has helped to clear the confusion. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. UR Umang R. Strategy Lead Packaging and Containers ### "Excellent upcoming VPN security tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 January 6, 2024 \- Very nice experience and best in the industry currently Pros \- Very easy to use and automatically connects when the computer is turned on. - No authentication required - Never fails to connect - If internet outage is there, automatically reconnects when internet is back again Cons \- Initial set up and training is needed for users in first round Switched from [Cisco AnyConnect](https://www.capterra.com/p/169495/VPN-and-Endpoint-Security-Clients/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CL Chris L. CTO Computer Software ### "ZSclaer Cloud Security" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 December 18, 2023 Great support and help during implementtion. Pros This is by far the best option for security a company this is 100% remote and using cloud infrastructure to run their business. Cons The cost is high but the cloud management and implementation make it worth it. Reasons for choosing Zscaler We received recommendations from clients and it was a good fit for our organization. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/175516/Zscaler-Internet-Access/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Cloudflare vs Zscaler](https://www.capterra.com/compare/155191-175516/Cloudflare-vs-Zscaler-Internet-Access)