MemberSpace

MemberSpace


5 / 5
23 reviews

Who Uses This Software?

Folks who want to easily add membership functionality to their Squarespace website without needing a developer.


Average Ratings

23 Reviews

  • 5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $20.00/month
  • Pricing Details
    Free for 14 days - cancel any time!
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • MemberSpace
  • www.memberspace.com
  • Founded 2015
  • United States

About MemberSpace

We're like a digital bouncer for your Squarespace website. You choose which existing pages & content on your site are for members only and the cost to access. We then automatically enforce those rules for you.


MemberSpace Features

  • Application Management
  • Automatic Renewals
  • Committee Management
  • Dues Management
  • Email Marketing
  • Event Management
  • Member Database
  • Member Directory
  • Member Portal
  • Member types
  • Payment Processing
  • Website Management
  • Access Revocation
  • Audio / Video Protection
  • Distribution Management
  • Expiration Management
  • Image Protection
  • License Management
  • Location Control
  • PDF Protection
  • Software Application Protection
  • Subscription Management
  • Usage Tracking / Analytics
  • Watermarking
  • Catalog Management
  • Channel Management
  • Customer Accounts
  • Email Marketing
  • Inventory Management
  • Loyalty Program
  • Multi-Store Management
  • Order Management
  • Product Configurator
  • Promotions Management
  • Returns Management
  • SEO Management
  • Shopping Cart
  • Access Request Management
  • Account Management
  • Compliance Management
  • Multifactor Authentication
  • Password Management
  • Role Management
  • Single Sign On
  • User Activity Monitoring
  • User Provisioning

MemberSpace Reviews Recently Reviewed!


Just What I've Been Looking For!

Jan 09, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I have been researching and using online course platforms for the past year and just settled on something to get me started. But, I was so excited when I stumbled across MemberSpace. It offers just what I was looking for!

I love the fact that I can keep my online program on my website and not redirect my clients elsewhere. In addition, it's been extremely user friendly (even for non-techies like me :) When I do run into an issue, support is amazing and answers my questions within a matter of seconds most of the time. You will be hard pressed to find a response time like that anywhere. I also love the continuity and design flow my online program has with my website and brand.

This really is a great option for Squarespace users looking for brand continuity, professionalism, and credibility as an online course creator, course, or company.

Cons: My specific mail service doesn't directly integrate, but that's okay because there's a 'zap' for that :)

Overall: I love how they are growing and making flexible and cost effective pricing plans for their users. This allows newer businesses like me to afford what I need to grow my business at a reasonable cost. I was able to set-up one of my courses in no time. Very easy to navigate and utilize.

Improvements galore!

Jun 27, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: As a Squarespace user for over ten years, one of the biggest perks to MemberSpace is that it is designed perfectly for SS. It has turned my SS websites into powerful membership sites with easy to use interfaces and features.

Cons: There are next to no cons, but making the analytics more robust is something MemberSpace is continually working on. The biggest challenge for membership sites and courseware is to KEEP MEMBERS ENGAGED. It's hard to know when you need to do that unless you know who has dropped off and who has low usage. MS is getting better and better at making analytics work for users.

Overall: I can turn my SS website into a membership site without buying something like Kajabi, WordPress with their membership site plug-ins or some other tool.

You don't want MemberSpace, you NEED MemberSpace

Jan 25, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Anyone who runs a digital company that takes payment, that has content that is only to be seen by those members, that wants excellent customer service, that likes perks on a monthly basis with upgrades and updates, that builds multiple Squarespace websites but wants everything in one dashboard, that enjoys a smooth as silk user interface, that rejoices in the set it and forget it way of life... NEEDS MemberSpace. There is nothing else that scratches the surface on how amazing MemberSpace is.

Cons: Nothing comes to mind. The only problem I had was trying to figure out what to do with all the time I saved by switching over to MemberSpace.

Capterra loader

Memberspace has been a game changer

Sep 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the variety of options available to me in creating membership plans. It's allowed me to create the business I envisioned on squarespace. I was struggling with wordpress, web developers, and MORE. Now I have all the control I need over content and can do all the development myself (that's saying a lot!).

Cons: The one thing I don't like is that I can't assign a plan to a member. If they sign up for an annual membership, and I think they are awesome and want to gift them with a lifetime membership, I can't. This is the smallest inconvenience, and not a big deal at all, but something I have wanted to be able to do.

Overall: I put Memberspace in place last year and my membership has doubled since February. I used to get complaints all the time about my website but since I started using Memberspace that has all but disappeared. It has allowed me to create a whole member side of my website and I love being able to offer content to people who have invested in my business.

As Easy to Use as SquareSpace Itself

Oct 03, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Really easy to use interface. Great tutorial videos that walk you through each step you need to take.

Cons: Nothing major.... the pricing structure has changed since I signed up, but I will be staying in the old grandfathered, flat-rate pricing. Not seeing a lot of user info regarding which pages are being accessed when, but that could just be me not using it right.

Vendor Response

by MemberSpace on October 05, 2018

Hey Nadine :) you can actually view which of your member pages are being viewed (and when) by going to the Members section in your top navigation then clicking "View member details" for any member, then clicking the "Member Pages" button in the top right (see screenshot: https://cl.ly/8c231467016c).

Great customer service

Aug 16, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: - easy to handle / usability is easy

- easy to integrate with squarespace

- great support on any question - you usually get a response within an hour and not only link to help pages but actual responses

Cons: - Not enough flexibility: I cannot amend invoices (which is necessary for the German market) which needs quite a work around with an API to a billing software. Other services such as teachable (if you are doing an online course) have this already integrated

Overall: Until now the service was good, it is easy to use. The only problem I face is that for some things it could be a bit more sophisticated (invoice looks not very nice and lacks information).

Vendor Response

by MemberSpace on August 17, 2018

Hey Clara, thanks for the feedback! We are actually launching a new feature soon to allow you to amend the invoices. We'll let you know when it's ready :)

Unreal customer experience with INCREDIBLE follow through!

Sep 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Its so easy, I could do it! I have ZERO computer science background, zero programming, and am not even the least bit helpful to my programming team. BUT, the founders of MemberSpace made this easy enough for me to understand and operate. I am beyond grateful for the customer service which made all this possible. I am definitely see my company growing with MemberSpace.

Cons: nothing. its perfect. it does EXACTLY what I need it to do.

Overall: The best benefit is the customer experience, for me as a customer of MemberSpace. I spent 45 minutes on a video call with a co-founder of the software hand guiding me through the software integrating it into my Square Space website. That is UNREAL follow through. I was humbled to have him at the helm helping me, and really appreciative of the time he took for free to get me up and running. I am literally making money now because of him. Think of that! He took 45 min of his day to make me money. I am floored!

GREAT Customer service

Jan 04, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The customer service of MemberSpace is GREAT. They not only help you with Memberspace but also think outside the box to help you with SquareSpace. I would highly recommend using this company for your member website.

Cons: Some of the options are not obvious but as soon as you chat with someone they point you right where you need to go.

Overall: THey have helped me through the whole setup and it was a breeze. You can't ask for better customer service.

Member space review

Jan 07, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I've only been using Member space for about a month and the customer service is unbelievable. I've never had such quick and useful information via email from a provider in my life

Cons: Memberspace terms are sometimes unfamiliar to people who are not technologically advanced - eg. creating a coupon was kind of tricky if the option doesn't suit you, it's hard to know what to choose

Overall: Amazing!!!

Capterra loader

Absolutely brilliant on every level.

Jan 29, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Not only is the tech easy to use and VERY intuitive, but the team at MemberSpace is what makes it all work. When I have a customer service issue or question the team responds so fast that I am spoiled. Then, if I miss the chat window time, they follow up in an email, sometimes several. I could not be more thrilled. They all have a sense of humor, kind approach and I never feel stupid for even the most rudimentary questions.!!!

Cons: Not a thing......amazing and perfect. I would have a tool to drive members, but that's cause I am needy....lol

Overall: See above.

Absolutely love this platform - has everything I need

Jul 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The support team is so quick and thorough, and all of the customizability I need for my membership programs is available through this platform.

It's simple, user friendly, and easy to figure out!

Cons: The only con is that I'd like an option to make different "drip" lengths for the same member page depending on the membership that utilizes it.

For example, one membership I like to drip the pages one week at a time, but for another membership I'd like the pages to all be available at once.

Overall: Ease with implementing my membership program with my website.

Totally awesome from start to finish!!

Jun 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I love how simple and user friendly this software is. Both myself and my website developer worked DAYS upon DAYS trying to implement GoPaywall on my site. They have no live support AND they don't answer emails. A week later and I'm still waiting. So glad to have discovered Memberspace. Should have been my first choice! So thrilled to have my first membership site up and running!! Thankyou Memberspace! You ROCK!!

Cons: None so far! I have no issues at all. Totally happy with the service. Super great to have live support.

AWESOME HUMANS FOUND HERE

Aug 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: EVERYTHING. It so easy to use and the video tutorials are short and simple too.

Cons: It's too simple and clean to not like it.

Overall: This company is the example by which ALL other online services need to be molded after. Im not joking when i say they are AWESOME HUMANS. I had so many calls and online chats that I actually felt bad because I thought I was surely bothering them to much. Every single call and every single online chat ends in a simple and clear answer. I am not a Tech savvy person, so the fact that they have not made me feel like I need to be has been so nice. I'm so happy with their support team and their software.

Where are the Reports?

Aug 14, 2018
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 4.0/10 Not
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Pros: MemberSpace allows you to manage subscriptions, cancellations and upgrades of a member based website. The site is not cluttered and so easy to follow, and allows for non-technical people to implement tracking on their websites.

Cons: There is essentially no reporting or tracking available outside of the single dashboard page you are brought to upon logging in. This shows up to 90 days prior, but does not allow granularity, segmentation, etc. Seeing as understanding the flow of your subscribers is crucial to most businesses I find this lack of a reporting sweet shocking.

Overall: MemberSpace works for what it does, and has helped small companies achieve ease of mind. However, I'm not sure how companies continue to grow without better tracking of their subscriptions.

Vendor Response

by MemberSpace on August 22, 2018

Thank you for the feedback Rebecca! We have chosen not to focus on in-depth financial reporting (yet) because there are many great (and free) tools out there that you can easily connect to see everything you could want. The main ones we recommend are https://www.profitwell.com (100% free), and Stripe's billing analytics (https://dashboard.stripe.com/billing)

Efficient, Effective, Easy.

Jul 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It empowers me to serve my clients Efficiently & Effectively. Easy as: Hey here's my link, sign up there & we'll get started right away.

Cons: I didn't create it

Overall: It allowed my to monetize my idea immediately.

Amazing customer service

Sep 18, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I can't believe how quick they get back to me, just wow

Cons: I don't know enough about software to answer this

Overall: I basically have no experience in putting a member website together, don't know how to code or program, but if you READ the instructions carefully they make it pretty easy, I managed, to the complete surprise of my wife, pull it off and figure it out. That alone is worth a great review

Capterra loader

Perfect compliment to your Squarespace site

Sep 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Software is super easy to install and comes with a ton of features that allow you to customize it to your site. The tutorials are helpful, and the customer service is OUTSTANDING!

Cons: Seriously, any little glitch we encountered, we were able to solve using the awesome customer support team.

I've had a really great experience with the MEMBERSPACE software.

Jun 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I like the ease of the software the most. I also like customer service. They're very helpful and take suggestions on enhancements seriously.

Cons: I don't really have any cons besides the fact that I would love to be able to integrate an affiliate program with my membership site.

Very Affordable

Jan 28, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: You have a free trial until you get your 5 subscriber!!!

Cons: I like the software currently. It is awesome!

Overall: The software is intuitive, the directions to get started are easy to follow, staff is easy to reach and they seem to care about the customer. Thank you guys!!!

Capterra loader

Great option for SSO Needs in Squarespace

Jan 25, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Allows us to easily create user accounts and share information on Squarespace with different levels of customers.

Cons: I would like to see some more options to brand the login/signup forms. You can tweak the colors, but there is no option to put our logo on the popups.

Overall: Memberspace is a good product. Pretty simple and easy to use. But their online support is FANTASTIC! Very fast and very helpful.

We've switched our website membership platform to MemberSpace and have been very happy with it.

May 09, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The software is very user friendly. MemberSpace customer service is second to none; responsive, efficient and available via chat or phone.

Cons: The coupon codes are a bit troublesome as currently devised. However, the team at MemberSpace was very professional in explaining the reason and told us that they've added it to their list of possible updates in the future.

I'm always impressed with the speed and reliability of the memberspace support team.

Jun 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money

Pros: I can set up a membership site in just a few minutes and it's free to try. The seamless integration with Squarespace is fantastically easy.

Cons: Needing routing and acct numbers to set up takes some time to find, but I completely understand why it's mecessary.

Memberspace review

Jan 14, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the support! Amazingly helpful! They always have the answers I need and they deliver them in a simple to understand fashion.

Cons: Would love 24 hour access to support as often I'm working very late when they are closed.

Overall: My overall experience has been excellent.