MemberSpace

MemberSpace


5 / 5
15 reviews

Who Uses This Software?

Folks who want to easily add membership functionality to their Squarespace website without needing a developer.


Average Ratings

15 Reviews

  • 5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $20.00/month
  • Pricing Details
    Free for 14 days - cancel any time!
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • MemberSpace
  • www.memberspace.com
  • Founded 2015
  • United States

About MemberSpace

Choose which pages & content on your website are for members only and the cost for access. We then enforce those rules on your site.


MemberSpace Features

  • Catalog Management
  • Channel Management
  • Customer Accounts
  • Email Marketing
  • Inventory Management
  • Loyalty Program
  • Multi-Store Management
  • Order Management
  • Product Configurator
  • Promotions Management
  • Returns Management
  • SEO Management
  • Shopping Cart
  • Access Revocation
  • Audio / Video Protection
  • Distribution Management
  • Expiration Management
  • Image Protection
  • License Management
  • Location Control
  • PDF Protection
  • Software Application Protection
  • Subscription Management
  • Usage Tracking / Analytics
  • Watermarking
  • Access Request Management
  • Account Management
  • Compliance Management
  • Multifactor Authentication
  • Password Management
  • Role Management
  • Single Sign On
  • User Activity Monitoring
  • User Provisioning
  • Application Management
  • Association Membership
  • Automatic Renewals
  • Club Membership
  • Committee Management
  • Dues Management
  • Email Marketing
  • Event Management
  • Gym Membership
  • Jobs Board
  • Member Database
  • Member Directory
  • Member Portal
  • Nonprofit Membership
  • Payment Processing
  • Website Management

MemberSpace Reviews Recently Reviewed!


Improvements galore!

Jun 27, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: As a Squarespace user for over ten years, one of the biggest perks to MemberSpace is that it is designed perfectly for SS. It has turned my SS websites into powerful membership sites with easy to use interfaces and features.

Cons: There are next to no cons, but making the analytics more robust is something MemberSpace is continually working on. The biggest challenge for membership sites and courseware is to KEEP MEMBERS ENGAGED. It's hard to know when you need to do that unless you know who has dropped off and who has low usage. MS is getting better and better at making analytics work for users.

Overall: I can turn my SS website into a membership site without buying something like Kajabi, WordPress with their membership site plug-ins or some other tool.

Capterra loader

Memberspace has been a game changer

Sep 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the variety of options available to me in creating membership plans. It's allowed me to create the business I envisioned on squarespace. I was struggling with wordpress, web developers, and MORE. Now I have all the control I need over content and can do all the development myself (that's saying a lot!).

Cons: The one thing I don't like is that I can't assign a plan to a member. If they sign up for an annual membership, and I think they are awesome and want to gift them with a lifetime membership, I can't. This is the smallest inconvenience, and not a big deal at all, but something I have wanted to be able to do.

Overall: I put Memberspace in place last year and my membership has doubled since February. I used to get complaints all the time about my website but since I started using Memberspace that has all but disappeared. It has allowed me to create a whole member side of my website and I love being able to offer content to people who have invested in my business.

As Easy to Use as SquareSpace Itself

Oct 03, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Really easy to use interface. Great tutorial videos that walk you through each step you need to take.

Cons: Nothing major.... the pricing structure has changed since I signed up, but I will be staying in the old grandfathered, flat-rate pricing. Not seeing a lot of user info regarding which pages are being accessed when, but that could just be me not using it right.

Vendor Response

by MemberSpace on October 05, 2018

Hey Nadine :) you can actually view which of your member pages are being viewed (and when) by going to the Members section in your top navigation then clicking "View member details" for any member, then clicking the "Member Pages" button in the top right (see screenshot: https://cl.ly/8c231467016c).

Great customer service

Aug 16, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: - easy to handle / usability is easy

- easy to integrate with squarespace

- great support on any question - you usually get a response within an hour and not only link to help pages but actual responses

Cons: - Not enough flexibility: I cannot amend invoices (which is necessary for the German market) which needs quite a work around with an API to a billing software. Other services such as teachable (if you are doing an online course) have this already integrated

Overall: Until now the service was good, it is easy to use. The only problem I face is that for some things it could be a bit more sophisticated (invoice looks not very nice and lacks information).

Vendor Response

by MemberSpace on August 17, 2018

Hey Clara, thanks for the feedback! We are actually launching a new feature soon to allow you to amend the invoices. We'll let you know when it's ready :)

Unreal customer experience with INCREDIBLE follow through!

Sep 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Its so easy, I could do it! I have ZERO computer science background, zero programming, and am not even the least bit helpful to my programming team. BUT, the founders of MemberSpace made this easy enough for me to understand and operate. I am beyond grateful for the customer service which made all this possible. I am definitely see my company growing with MemberSpace.

Cons: nothing. its perfect. it does EXACTLY what I need it to do.

Overall: The best benefit is the customer experience, for me as a customer of MemberSpace. I spent 45 minutes on a video call with a co-founder of the software hand guiding me through the software integrating it into my Square Space website. That is UNREAL follow through. I was humbled to have him at the helm helping me, and really appreciative of the time he took for free to get me up and running. I am literally making money now because of him. Think of that! He took 45 min of his day to make me money. I am floored!

Absolutely love this platform - has everything I need

Jul 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The support team is so quick and thorough, and all of the customizability I need for my membership programs is available through this platform.

It's simple, user friendly, and easy to figure out!

Cons: The only con is that I'd like an option to make different "drip" lengths for the same member page depending on the membership that utilizes it.

For example, one membership I like to drip the pages one week at a time, but for another membership I'd like the pages to all be available at once.

Overall: Ease with implementing my membership program with my website.

Totally awesome from start to finish!!

Jun 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I love how simple and user friendly this software is. Both myself and my website developer worked DAYS upon DAYS trying to implement GoPaywall on my site. They have no live support AND they don't answer emails. A week later and I'm still waiting. So glad to have discovered Memberspace. Should have been my first choice! So thrilled to have my first membership site up and running!! Thankyou Memberspace! You ROCK!!

Cons: None so far! I have no issues at all. Totally happy with the service. Super great to have live support.

AWESOME HUMANS FOUND HERE

Aug 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: EVERYTHING. It so easy to use and the video tutorials are short and simple too.

Cons: It's too simple and clean to not like it.

Overall: This company is the example by which ALL other online services need to be molded after. Im not joking when i say they are AWESOME HUMANS. I had so many calls and online chats that I actually felt bad because I thought I was surely bothering them to much. Every single call and every single online chat ends in a simple and clear answer. I am not a Tech savvy person, so the fact that they have not made me feel like I need to be has been so nice. I'm so happy with their support team and their software.

Where are the Reports?

Aug 14, 2018
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 4.0/10 Not
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Pros: MemberSpace allows you to manage subscriptions, cancellations and upgrades of a member based website. The site is not cluttered and so easy to follow, and allows for non-technical people to implement tracking on their websites.

Cons: There is essentially no reporting or tracking available outside of the single dashboard page you are brought to upon logging in. This shows up to 90 days prior, but does not allow granularity, segmentation, etc. Seeing as understanding the flow of your subscribers is crucial to most businesses I find this lack of a reporting sweet shocking.

Overall: MemberSpace works for what it does, and has helped small companies achieve ease of mind. However, I'm not sure how companies continue to grow without better tracking of their subscriptions.

Vendor Response

by MemberSpace on August 22, 2018

Thank you for the feedback Rebecca! We have chosen not to focus on in-depth financial reporting (yet) because there are many great (and free) tools out there that you can easily connect to see everything you could want. The main ones we recommend are https://www.profitwell.com (100% free), and Stripe's billing analytics (https://dashboard.stripe.com/billing)

Efficient, Effective, Easy.

Jul 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It empowers me to serve my clients Efficiently & Effectively. Easy as: Hey here's my link, sign up there & we'll get started right away.

Cons: I didn't create it

Overall: It allowed my to monetize my idea immediately.

Amazing customer service

Sep 18, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I can't believe how quick they get back to me, just wow

Cons: I don't know enough about software to answer this

Overall: I basically have no experience in putting a member website together, don't know how to code or program, but if you READ the instructions carefully they make it pretty easy, I managed, to the complete surprise of my wife, pull it off and figure it out. That alone is worth a great review

Capterra loader

Perfect compliment to your Squarespace site

Sep 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Software is super easy to install and comes with a ton of features that allow you to customize it to your site. The tutorials are helpful, and the customer service is OUTSTANDING!

Cons: Seriously, any little glitch we encountered, we were able to solve using the awesome customer support team.

I've had a really great experience with the MEMBERSPACE software.

Jun 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I like the ease of the software the most. I also like customer service. They're very helpful and take suggestions on enhancements seriously.

Cons: I don't really have any cons besides the fact that I would love to be able to integrate an affiliate program with my membership site.

We've switched our website membership platform to MemberSpace and have been very happy with it.

May 09, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The software is very user friendly. MemberSpace customer service is second to none; responsive, efficient and available via chat or phone.

Cons: The coupon codes are a bit troublesome as currently devised. However, the team at MemberSpace was very professional in explaining the reason and told us that they've added it to their list of possible updates in the future.

I'm always impressed with the speed and reliability of the memberspace support team.

Jun 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money

Pros: I can set up a membership site in just a few minutes and it's free to try. The seamless integration with Squarespace is fantastically easy.

Cons: Needing routing and acct numbers to set up takes some time to find, but I completely understand why it's mecessary.