# Ybug Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Ybug Software - reviews, pricing plans, popular comparisons to other Bug Tracking products and more. Source: https://www.capterra.com/p/175621/Ybug --- # Ybug Software Review 2026: Features, Integrations, Pros & Cons Last updated on June 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Ybug ## What is Ybug? Visual feedback and bug reporting tool for your website. Get bug reports directly into Asana, Slack, Trello or GitHub. Get all the information you need to fix the bug, including screenshot of the page, video clips, browser environment info and console log. ## What is Ybug used for? [Bug Tracking](https://www.capterra.com/bug-tracking-software/) Top alternative Featured Overall rating Based on 26 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% Starting price €13 Flat Rate, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Ybug?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://ybug.io&name=Ybug) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Ybug 4.8 (26) VS. [4.5 (770)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) Starting Price €13 Flat Rate, Per Month Starting Price $20 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (26) Ease Of Use 4.2 (753) Value For Money 4.8 (24) Value For Money 4.3 (534) Customer Service 4.9 (19) Customer Service 4.3 (544) ## Ybug alternatives [4.4 (15,392)](https://www.capterra.com/p/19319/JIRA/reviews/) Starting price $7.91 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.4 (3,007)](https://www.capterra.com/p/76113/Wrike/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars Highest Rated [4.5 (862)](https://www.capterra.com/p/169455/Zoho-Projects/reviews/) Starting price $4.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.5 (298)](https://www.capterra.com/p/169569/Zoho-Sprints/reviews/) Starting price $12.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/175621/Ybug/alternatives/) ## FAQs about Ybug Overview ### Which roles and teams benefit most from Ybug? Ybug is most used by product managers, developers, QA testers, and IT teams that need fast bug reporting and clear issue reproduction from websites. Operations leaders and executives use it to streamline feedback collection, prioritize fixes, and improve coordination across product, support, and delivery workflows. Answer based on 26 reviews Overview ### What company size and industries is Ybug built for? Ybug is for small businesses needing visual bug reporting and a website feedback widget, with 92% of reviewers from small companies. It is used most in Computer Software at 19%, followed by Information Technology and Services at 15% and Internet at 12%, primarily for bug tracking. Answer based on 26 reviews Features and Usability ### What are the key features of Ybug? Ybug offers bug/issue capture, issue tracking, bug tracking, and ticket management for recording and organizing problems. It also includes feedback management, customizable fields, and activity dashboard views, plus project management for multiple projects, task planning, audit trail, single sign on, and third-party integrations. Pricing ### How much does it cost and what fees or limitations are included? Ybug starts with a free plan, then costs €13 per month for the BASIC plan, €29 for STARTUP, and €59 for COMPANY. The free tier includes 50 screenshots, unlimited feedback, and unlimited reporters, while paid plans add more projects, team members, integrations, and features. A free trial is also available. Answer based on 5 reviews Integrations ### Which third-party tools and platforms does Ybug integrate with? Ybug integrates with Slack, Jira, and email, with reviewers also referencing webhooks for notifications and issue routing. Its catalog lists over 20 integrations, including GitHub, GitLab, Trello, Asana, Zendesk Suite, and Zapier, covering bug tracking, project management, support, and workflow automation. Answer based on 13 reviews Getting Started and Support ### What training and onboarding options does Ybug offer? Ybug provides live online training and documentation to help teams get started. Live online sessions support guided setup and direct instruction, while documentation offers written reference material for self-paced learning and later review of features or steps. Getting Started and Support ### What customer support options does Ybug offer? Ybug provides email/help desk and chat support. Reviewers describe the support team as quick to respond, helpful with feature requests, and willing to fix minor issues promptly. Users also mention clear technical documentation and effective follow-up on integration requests, which helps teams resolve problems faster. Answer based on 4 reviews ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Bug/Issue Capture 4.9 (14) 85.71% of 14 reviewers that rated this feature as important or highly important The creation of a bug/issue ticket, submitted by a team member, customer or end user Ticket Management 4.3 (11) 63.64% of 11 reviewers that rated this feature as important or highly important Track, manage, or resolve user requests and IT incidents/issues Task Management 4.7 (10) 40.00% of 10 reviewers that rated this feature as important or highly important Create, manage and track all task activities and progression Audit Trail 4.7 (6) 66.67% of 6 reviewers that rated this feature as important or highly important A record of all activities within the system, including user access, changes made, etc. Issue Tracking 5.0 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Record and follow the progress of every issue Project Management 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Plan and coordinate all the resources, costs and time needed to execute assignments Ybug 14 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities A record of all activities within the system, including user access, changes made, etc. Monitor and track bugs and issues in the system. The creation of a bug/issue ticket, submitted by a team member, customer or end user Customize data fields to support various needs and use cases Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Identify and respond to unexpected problems or failures (ie. "negative events") Record and follow the progress of every issue Ability to handle several projects simultaneously Plan and coordinate all the resources, costs and time needed to execute assignments Allow users to access multiple services after entering their login credentials once Create, manage and track all task activities and progression Set up connections to third-party platforms to improve business processes Track, manage, or resolve user requests and IT incidents/issues Features 4.7 (26) 4.7 Based on 26 reviews ## Pricing Value for money 4.8 (24) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/175621/Ybug/pricing/) FREE €0.00 It includes: - Unlimited feedback - Unlimited reporters - 50 screenshots BASIC €13.00 Flat Rate,Per Month It includes: - 3 projects - 3 team members - Unlimited screenshots - 25+ integrations - Limited JS console recording STARTUP €29.00 Flat Rate,Per Month It includes: - 7 projects - 7 team members - JS console recording - Webhook integration - Live chat integrations - Project permissions - Custom data retention - Video recording - File attachments - Feedback replies COMPANY €59.00 Flat Rate,Per Month It includes: - 15 projects - 15 team members - Priority support - Account level webhooks - REST API (Coming soon) - Custom branding - Custom fields Value for money 4.8 (24) 4.8 Based on 24 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Trello](https://www.capterra.com/p/211559/Trello/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ Basecamp](https://www.capterra.com/p/56808/Basecamp/)[ Asana](https://www.capterra.com/p/184581/Asana-PM/)[ GitHub](https://www.capterra.com/p/129067/GitHub/)[ monday.com](https://www.capterra.com/p/147657/monday-com/)[ ClickUp](https://www.capterra.com/p/158833/ClickUp/) ## Support, customer service and training options Customer Service 4.9 (19) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (19) 4.9 Based on 19 reviews ## User reviews Overall rating 4.8 Based on 26 reviews Filter by rating 5(20) 4(6) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent RN Rodrig N. Managing Partner Information Technology and Services ### "Tried every other feedback widget - Ybug is the clear winner" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 22, 2025 Pros I run a software development agency and I've tried every other feedback tool out there - Ybug is the clear winner. It will offer all the critical features that you need. If it doesn't, the Ybug team is the most responsive I've seen and you can rest assure they'll add it if you ask them. :) Cons Nothing really - it gets the job done well and reliably every single time. The only super small thing I'd see as a downside not having a guest mode for clients to come view reported feedback, but Ybug connects to most PM tools where our clients are already in. Switched from [Feedbucket](https://www.capterra.com/p/10001532/Feedbucket/) Ybug offers more for a much cheaper price. Alternatives considered [Marker](https://www.capterra.com/p/152269/Marker/) [Userback](https://www.capterra.com/p/172431/Userback/) Reasons for choosing Ybug Ybug offers more thorough integrations (via Zapier, API, webhooks, etc.) while its feedback widget is superior to them. Also, price-wise it absolutely beats other tools. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor November 4, 2025 Hello Rodrig, thanks for your great review! Guest mode is already on the roadmap :-) Cheers, Radim H. / Ybug JR Jonathan R. IT Manager Wholesale ### "It works..." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 20, 2025 Easy to use. Has a comprehensive selection of tools for users to give feedback with. Pros Simple setup. Good selection to integrations. Priced well. Cons Would like connection to Make (Integromat). Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor February 27, 2025 Hey Jonathan, Thank you for your review! I'm glad you found the setup easy and the tool useful. Great news—Make (Integromat) integration is already in the pipeline! Stay tuned, and let us know if you have any other feedback. 😊 Cheers, Radim Kevin L. CPO Internet ### "Very smooth and helpful" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 14, 2025 Very smooth and helpful. Has all the features we need. Pros It's great as a visual feedback tool integrated into the Intercom messenger widget we have on our page. Support is also very prompt and friendly. Cons Some of the instructions for first install could be even clearer but with the friendly support it was no issue. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor March 3, 2025 Hey Kevin, Thank you for your review! We're glad you’re enjoying the tool and our support. We agree—setting up the Intercom integration could be clearer, and we’re working on improving it. Appreciate your feedback! 😊 Best, Radim VP Victor P. Technical Founder Publishing ### "Ybug is a very good tool for reporting bugs." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 13, 2024 I installed it quickly but it didn't work. I soon found that I need to reconfigure CSP (content security policity). After a few tries it works, hurrah. It is very easy, by default, it shows a widget at the bottom of browser window. The only downside is that I rely on a third party for providing JavaScript for my page, what is insecure in theory. Would Ybug implement secure library on ICP blockchain? Pros Ybug is a really easy to install (just put HTML code in my index.html) to allow users to report bugs in my software. It even allows custom drawing in screenshots. Cons I is easy to install. It fully support screenshots. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor August 22, 2024 Hi Victor, Thanks for your review! And thanks for the feature request, we'll analyse if/how we can work with ICP blockchain. Cheers, Radim H. / Ybug JD Jacob D. Director of Operations Marketing and Advertising ### "Ybug for Ongoing Data Clean Up and Bug Fixing" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 22, 2024 Positive. Can't complain about anything so far. Pros I like Ybug because we house a database that is continually growing but some incorrect data can find its way into the database and we want our users to be able to report it or any bugs they experience. Cons I think it's a little basic. Not sure if it's totally clear how it's meant to be used from the perspective of someone who never used it before. If you're tech savvy and used to using screen shots a lot then it's intuitive though. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor August 2, 2024 Hello Jacob, Thanks a lot for your great review! :-) Anyway, if you have any thoughts on how Ybug works or how it could be improved, I'm all ears... We're always trying to improve the product, so any feedback would help us find the right direction… Cheers, Radim | Ybug DV Darius V. Developer Information Technology and Services ### "Great product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 11, 2024 Pros Loved the quick integration. Flexible customization. Cons I liked everything. No negatives were noted. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 17, 2024 Hi Darius, thanks for your review! If you have any ideas or suggestions later on, please don't hesitate to contact us, we're all ears 🙂! Cheers, Radim Julie L. Product and Process Manager Internet ### "Ideal for Bug reporting" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 26, 2024 Overall, the experience is really good, and I hope that the evolution of the product will include more features so that we can exploit it even more. Pros It was very easy to implement and it comes with a natural integration to email, Jira or Slack, to name a few. You can customize the form so that it integrates perfectly to your design and colour palette. It also automatically records the data that you want such as user ID, device or operating system used while reporting the bug. This is typically the kind of information that the Customer Success team has some difficulty including to the tickets, and this way they don't have to ask anymore. It is quite cheap compared to other tools that propose similar services and for this price offer a great deal. Cons For the purposes of bug reporting, it would be great to be able to attach more than 1 screenshot or video to each ticket. We implemented it for our team and they found that it was limiting. Reasons for choosing Ybug We had the chance to meet the owner of Ybug and when discussing our needs, it seemed that the product could cover everything we were looking for and the price was very attractive. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Garwin P. CEO Computer Software ### "Good Cost Effective Web Feedback Tool " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 September 22, 2023 I have used other tools, but I found Ybug to be the most cost-effective tool, without missing functionality. Pros Ybug ease of use. It was both easy to setup and easy to connect to my other tools. Cons Compared to other tools in the space, the only I would want is mobile app integration. Switched from [Userback](https://www.capterra.com/p/172431/Userback/) The cost Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor October 20, 2023 Hey Garwin, Thank you for your review! We appreciate your suggestion about mobile app integration and will consider it for future improvements. If you ever need assistance or have more feedback, feel free to reach out. Thanks for choosing Ybug! Radim NM Noah M. CEO Information Technology and Services ### "Great software for visual bug reporting!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 4, 2023 Pros We use it daily to help client capture feedback and send this feedback directly to our project management tool basecamp. Cons Nothing, to be honest. It does everything we need. Switched from [Marker](https://www.capterra.com/p/152269/Marker/) Because Marker.io was too expensive for our needs. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor October 20, 2023 Hey Noah, Thank you so much for your kind words and positive feedback! If you ever have any questions or need assistance in the future, please don't hesitate to reach out. Thanks again for choosing Ybug! Radim TV Teddy V. CTO Human Resources ### "Easy to setup, easy to use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 May 22, 2023 One central tool to get bug reports from non tech users, with a lot of information that help the dev team to understand the problem (url, screenshot, etc) Pros The Chrome widget is very powerful. Internal users just have to install it, and they can immediately report bug or else. Cons I would prefer a different pricing system. I would love to be let lambda users create bug report for free, and paying members only for dev team members Reasons for choosing Ybug The screenshot and the Chrome app were the deal makers. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor October 20, 2023 Hey Teddy, Thank you for sharing your experience with Ybug! We appreciate your feedback on our pricing system. Just a quick note: While the Chrome extension can only be used by Ybug members, unlimited number of reporters can use the Feedback Widget to report bugs (for free). Anyway, we're glad you find Ybug easy to use and valuable for your bug reporting needs. If you have more insights or questions about pricing, feel free to reach out. Thanks for choosing Ybug! Radim [View all Reviews](https://www.capterra.com/p/175621/Ybug/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Jira vs Ybug](https://www.capterra.com/compare/19319-175621/JIRA-vs-Ybug) [GitHub vs Ybug](https://www.capterra.com/compare/129067-175621/GitHub-vs-Ybug)