Helping businesses choose
better software since 1999
better software since 1999
Guides & Research
Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Capterra carefully verified over 2 million reviews to bring you authentic software and services experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. Learn more.
Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software and service providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. Learn more.
"Ideal for Bug reporting"
Julie L. - Product and Process ManagerFebruary 26, 2024
STARTING PRICE
$5.82
per month
per user
EASE OF USE
4.7/5
Based on Capterra user reviews
Visual feedback and bug reporting tool for your website. Get bug reports directly into Asana, Slack, Trello or GitHub. Get all the information you need to fix the bug, including screenshot of the page, video clips, browser environment info and console log.
Provider
Ybug
Located In
Czechia
Foundation
2016
Open API
Unverified
Deployment
Cloud, SaaS, Web-Based
Training
Documentation
Support
Chat
Companies looking for visual bug reporting and user feedback widget for their websites.
Content Source: Ybug
Green rating bars show the winning product based on the average rating and number of reviews.
Ybug Reviews
Pros
We were looking for a tool quick to integrate and that just creates issues to our GitLab, for an affordable price. The pricing is fair and we’re earning time/money using Ybug, so that’s perfect.
We wholeheartedly recommend this tool to anyone who appreciates optimisations.
The Ybug support team is amazing - they fulfilled our wishes and added a self-hosted GitLab integration in no time.
Ybug is a great add-on that enhances and speeds up the company's QA process. Our clients usually had to write down all project tasks/issues and describe each one.
Cons
The only downside is that I rely on a third party for providing JavaScript for my page, what is insecure in theory.
The restriction for 1 integration per project in the Basic plan is really limiting.
The lack of CSS customisation of the Ybug widget, and the lack of moderation tools.
It's a struggle to think of anything negative - I've already suggested something to their support team that I'd like to see implemented, so it would be unfair if I included it here.
"Ideal for Bug reporting"
Overall: Overall, the experience is really good, and I hope that the evolution of the product will include more features so that we can exploit it even more.
Pros: It was very easy to implement and it comes with a natural integration to email, Jira or Slack, to name a few. You can customize the form so that it integrates perfectly to your design and colour palette. It also automatically records the data that you want such as user ID, device or operating system used while reporting the bug. This is typically the kind of information that the Customer Success team has some difficulty including to the tickets, and this way they don't have to ask anymore. It is quite cheap compared to other tools that propose similar services and for this price offer a great deal.
Cons: For the purposes of bug reporting, it would be great to be able to attach more than 1 screenshot or video to each ticket. We implemented it for our team and they found that it was limiting.
"Great software for visual bug reporting!"
Pros: We use it daily to help client capture feedback and send this feedback directly to our project management tool basecamp.
Cons: Nothing, to be honest. It does everything we need.
Vendor Response
"Simple to set up"
Pros: Easy to set up, and the integrations with Github and other providers are smooth.
Cons: There were a few usability bugs like users reporting their cursor disappearing (black on black) during the screenshot and whatnot. It's tough having a feedback tool with no clear way of providing feedback on it.
Vendor Response
"Ybug is a very good tool for reporting bugs."
Overall: I installed it quickly but it didn't work. I soon found that I need to reconfigure CSP (content security policity). After a few tries it works, hurrah. It is very easy, by default, it shows a widget at the bottom of browser window. The only downside is that I rely on a third party for providing JavaScript for my page, what is insecure in theory. Would Ybug implement secure library on ICP blockchain?
Pros: Ybug is a really easy to install (just put HTML code in my index.html) to allow users to report bugs in my software. It even allows custom drawing in screenshots.
Cons: I is easy to install. It fully support screenshots.
Vendor Response
"Ybug is a great feedback gathering tool"
Overall: Overall it's working great so far, though we haven't been using it very long.
Pros: Ybug is as easy to use as it was to deploy and customize for our app. It made reporting bugs, suggestions, and opinions much easier, streamlined, and organized.So far we only tested the integration with Slack, which went very smoothly, and we're looking forward to using more integrations, especially with JIRA.
Cons: As mentioned before, the only thing we're missing is being able to set our own ticket statuses to better match our process. I expect it could be solved by integrating with e.g. JIRA, but it would be great if we could customize it in Ybug directly.The restriction for 1 integration per project in the Basic plan is really limiting.
