Who Uses This Software?

Contact centers, which have a text chat, but need to enhance it with video, co-browsing and other tools. Companies that sell sophisticated products and need to use video to show their products well.

Average Ratings

  • Overall
  • Ease of Use
  • Customer Service

Product Details

  • Starting Price
  • Pricing Details
    Subscription per concurrent connection, 2 month trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Live Online
  • Support
    Business Hours

Vendor Details

  • Aurus
  • aurus5.com
  • Founded 2009
  • Russian Federation

About RichCall

Richcall is a video chat software that improves customer experience with co-browsing, text chat and file sharing. It also helps companies improve sales via face-to-face communication and product demonstration.

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RichCall Features

  • Alerts / Escalation
  • Appointment Management
  • Automated Routing
  • Automatic Customer Notices
  • Complaint Monitoring
  • Contract Management
  • Customer Database
  • Customer Experience Management
  • Help Desk
  • Inbox / Queue Management
  • Knowledge Base
  • Known Issue Management
  • Live Chat
  • Self Service Portal
  • Surveys & Feedback
  • Trouble Ticketing
  • Work Order Management

RichCall Reviews

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