Who Uses This Software?

Sparta Systems is The world's premier provider of QMS software for regulated companies


Average Ratings

9 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    24/7 (Live Rep)

Vendor Details

  • Sparta Systems
  • www.spartasystems.com
  • Founded 1994
  • United States

About Trackwise Digital

With 44 of the top 50 Pharma companies and 13 of the top 15 Medical Device companies, Sparta is the world's premier provider of QMS software. Built on over two decades of quality experience, TrackWise digital combines industry-leading quality and compliance best practices with the user-friendly and trusted Salesforce platform.


Trackwise Digital Features

  • Audit Management
  • Compliance Management
  • Corrective Actions (CAPA)
  • Defect Tracking
  • Document Management
  • Feedback Tracking
  • Incident Management
  • ISO Standards Management
  • Knowledge Management
  • Maintenance Management
  • Nonconformance Tracking
  • Risk Management
  • Supplier Quality Control
  • Testing Management
  • Training Management

Trackwise Digital Reviews Recently Reviewed!


Capterra-loader

We were able to implement effective processes in a very short time using TrackWise digital

Jun 13, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: TrackWise digital is a strong tool. You can use a single module or link vaious modules very effectively. TrackWise digital modules are very well configurable so they can be adapted quickly and easily to really fit to your requirements. Most functionalities can be adapted by your System Admin after initial training, so changes can be implemented independently and cost for support is reduced.
TrackWise digital is build in a user-friendly way, so training needs for users can be reduced to a minimum.
Based on the Salesforce Platform, TrackWise digital deliveres a very strong reporting fundtionality for all modules.

Cons: While the core TrackWise digital modules are very fexible, the functionality and flexibility of the Document Management System (DMS) and Training Management System (TMS) is still very limited. Within these modules, changes and adaptions need to go through the Sparta Team, so implmentation takes time. These modules cannot be adapted to your specific needs in the same way than all other TrackWise digital modules.

Overall: Great tool that helped reduce paper work, improved trending and data analysis, lean workflows

Vendor Response

by Sparta Systems on June 15, 2018

Hi Nicole! Thanks for the positive feedback. Our team is focused on providing more value to the document management and training management modules within the next several months. Please feel free to reach out to your customer success manager to request features or functionality that would be helpful for you.

Overall positive experience and excellent customer service

Jun 11, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: The ease of adding new fields and updating picklists. Being able to customize anything from notifications to field layouts.

Cons: Not all customization are possible. For example hiding fields during certain workflow or adding and plus field.

Vendor Response

by Sparta Systems on June 15, 2018

Thanks for you review of TrackWise Digital! We're happy to hear it was a positive overall experience. Please reach out to your customer success manager about hiding fields. He may have a workaround, or be able to submit for a feature enhancement on your behalf.

Complaints app makes compliant records a no-brainer

Jun 11, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easily customizable to adapt to changing needs. Working in an FDA regulated industry, we constantly find ways to improve our processes to ensure compliance. The TrackWise Digital Complaints app makes it easy to update our customer complaint handling workflow, so that creating cGMP and 21 CFR Part 11 compliant records is a no-brainer.

Cons: Nothing bad to say - the Complaints app does exactly what it's supposed to do and it does it extremely well.

Overall: The ability to easily create customer complaint records in a fully validated application that are compliant with our industry's regulations.

Vendor Response

by Sparta Systems on June 14, 2018

Hi Alexandra! Thank you for the positive feedback. We are glad to hear you are getting value from the complaint handling feature!

Easy to use software with a good responsive support team.

Jun 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is implemented in user friendly platform, which increase the user adoption and allows SFDC admins to provide a better support.

Cons: During the hand over phase, I would have expected more documentation and a deeper training.
Received training was more focus on SFDC which is not an issue for a SFDC Admin.

Vendor Response

by Sparta Systems on June 14, 2018

Thank you for the review! We appreciate your feedback around documentation and training and would like to learn how we can make both more valuable for you in the future. Please contact your customer success manager at your earliest convenience.

I have just started using it. Till now I have found user friendly and intuitive.

Jun 06, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: This software is user friendly and it is institutive to use. Although I haven't had many chances to use it, whatever chances I have got have been a breeze.

Cons: I do find that the support information available is minimal. I would appreciate if training videos are available or if they are available they should be made easily accessible.

Vendor Response

by Sparta Systems on June 07, 2018

We are so happy to hear that TrackWise Digital has proven user friendly and intuitive. As a reminder, our customer community portal is accessible from https://www.spartasystems.com/learning/community-portal There you'll find a library of dedicated training and support resources which we are continually adding additional content to. Should you need more information on any topic, your customer success manager is your go-to person. Please don't hesitate to reach out to them.

This software has become a powerful tool for the company and our quality system has improved

Jun 05, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Everything is in one place and is very easy to find. This makes the quality unit much more efficient.

Cons: It can be difficult to tell what is assigned to you. Especially in the DMS, if you lose the email that was sent to you, there is no easy way to determine what documents you need to review.

Overall: A much more efficient quality system that has increased productivity.

Vendor Response

by Sparta Systems on June 07, 2018

We are delighted to hear that TrackWise Digital has become a powerful tool for your company and that your quality systems has improved! Should you have recommendations for future user experience improvements, do not hesitate to reach out to your customer success manager!

So far it has been difficult to adapt this to what we do here (pharma)

Jun 05, 2018
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: It seems like once it's up and running, it will cut back on a lot of unnecessary paper work and make a better workflow overall.

Cons: Very difficult to navigate, and not user friendly. Still trying to figure out a proper workflow plan.

Vendor Response

by Sparta Systems on June 07, 2018

Thanks for your review of TrackWise Digital. We understand that implementing a new quality management system can be challenging, especially on top of all the other responsibilities quality teams are tasked with. We encourage you to reach out to your customer success manager and/or our support team, to vocalize your concerns, and to take advantage of the customer community portal and its resources. We want to ensure you are able to successfully implement and use TrackWise Digital, and receive its full value. Again, please contact us at your earliest convenience! Telephone Support North America: +1 800 910 8305 Europe: +44 800 098 8533 India: +91 800 100 4366 Japan: +81 800 888 8305 Email Support SaaS Solutions: subscriptioncare@spartasystems.com

Capterra-loader

Not built for large scale use. Poor design.

Jun 05, 2018
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money

Pros: I'm able to submit cases to the FDA. The gateway has improved and does not fail as often as it did at launch. It is integrated into our Complaints process in Salesforce so that we can push data collected by the Call Center directly into the EMDR. However, since these are supported by different groups, change to EMDR are not coordinated with the required changes in Salesforce necessary to support them.

Cons: I don't like the missing EMDR form data as subsequent EMDR forms cannot send only deltas so fields are left blank. H6 codes are a mess for both entering and reporting. Most every other field acts like a field. There is no design element to field placement in the GUI, fields are just lined up in two rows with no thought to use. Console did not work when first implemented, so we've never used it. EMDR numbering would have work better if based on the Parent number and using an Item number and Revision to create keys since. This would have allowed all Related EMDRs to group together under a single number for each Initial and all of it's supplementals.

Vendor Response

by Sparta Systems on June 14, 2018

Hi Chuck - Thank you for the feedback on the TrackWise Digital Electronic Medical Device Reporting (eMDR) application. Our product team is laser-focused on improving the product with each release, and customer feedback helps them prioritize product updates. Your customer success manager (CSM) will be in touch soon to get more information about your specific issue. We look forward to working with you!

Great system with a lot of features.

Jun 05, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to learn and use.
Flexibility for the Administrator.
Can be customized to fit business needs.

Cons: Too much customization. For example, certain features were not automated, no direction on how things had to be set up in order to comply as a regulated system.

Vendor Response

by Sparta Systems on June 06, 2018

Thanks for your review! We're happy to hear that TrackWise Digital was easy to learn and use. We'd love to learn how we can improve your experience around customization and validation. Please reach out to your customer success manager or email our support team: subscriptioncare@spartasystems.com. We look forward to speaking with you!