SurveyMonkey Enterprise

SurveyMonkey Enterprise

4.5 / 5 999 reviews

Who Uses This Software?

Leading companies in tech, healthcare, financial services, higher education, and 100% of the Fortune 500, rely on SurveyMonkey to collect, analyze and act on their critical business data.


Average Ratings

999 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - iOS Native
  • Training
    Documentation
    Live Online
  • Support
    24/7 (Live Rep)

Vendor Details

  • SurveyMonkey Enterprise
  • www.surveymonkey.com/business/products/enterprise/overview/
  • Founded 1999
  • United States

About SurveyMonkey Enterprise

Beloved for its power and simplicity, yet trusted to secure the most confidential data, SurveyMonkey Enterprise is the #1 survey platform for business. Create deceivingly simple, yet insanely powerful surveys. From event feedback to sophisticated market research, SurveyMonkey Enterprise is your best choice.


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SurveyMonkey Enterprise Features

  • Benchmarking
  • Compensation Management
  • Data Management
  • Email / Online
  • Face-to-Face
  • Panel Management
  • Paper-Based
  • Phone-Based
  • Sample Management
  • Statistical Analysis
  • Survey Management
  • Data Analysis Tools
  • Email Distribution
  • Feedback Collection
  • Live Results Tracking
  • Multiple Question Types
  • Online Polling
  • Phone Polling
  • Presentation Tools
  • Q & A
  • Skip Logic
  • SMS Polling
  • Supports Audio / Images / Video
  • Custom Survey URLs
  • Data Analysis Tools
  • Email Marketing
  • Embeddable Survey
  • Mobile Survey
  • Offline Response Collection
  • Question Branching
  • Question Library
  • Site Intercept Survey
  • Skip Logic
  • Supports Audio / Images / Video

SurveyMonkey Enterprise Reviews Recently Reviewed!


Professional Survey Creator

Jan 09, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Survey Monkey has benefited the company that I work for because it allows us to quickly create surveys that are professional and that make it easy for people to respond. The feature that allows you to filter responses has been one of the most beneficial for my company as it helps us to ensure the people that respond to our surveys are the intended audience. For example, if we want to survey supervisors, Survey Monkey allows us to have the first question of a survey ask if the respondent is a supervisor. If the respondent answers no, that they aren't a supervisor, we can immediately have them directed to a thank you page that explains how we appreciate them taking the time for the survey but that at this time we are only seeking responses from current supervisors. It has been a feature that has helped increase survey response accuracy and save the time of those people who are responding because if they aren't the audience we are looking to survey, we immediately filter them out with the first question so they aren't wasting their time responding and so that we aren't wasting time sorting responses that aren't valid four our purposes.

Pros: The thing about Survey Monkey that I like best are its survey templates. Survey Monkey has so many templates of surveys that are professionally built and designed. The questions that are in the templates are diverse, educated and are all designed with the purpose of the survey in mind. Each question in the templates have its own purpose and is important for the bottom line. I like that if you want to use a template but don't want a specific question or you want to add an additional question or edit an existing question - you can. Survey Monkey's templates are fully customizable.

Cons: I do not like that the Survey Monkey logo and branding appear on all surveys that you create with Survey Monkey. The branding even appears in most of the paid versions of Survey Monkey. I think that - especially if you are paying for an account, that you should be able to opt-out of having the Survey Monkey advertising or branding on your surveys. This is important because when you distribute a survey, you do so with the intention of getting as many responses to the survey as possible. In order for people to participate in surveys - especially electronic surveys, they must trust the source. I have found that many people are concerned when responding to electronic surveys that their answers or personal information will be shared. With the Survey Monkey branding - especially for people that are not familiar with Survey Monkey, it could decrease the likelihood of people trusting the source and responding. I think that all versions of Survey Monkey - even the free account - should have the option to remove the branding. However, I especially think that the paid accounts should have the option to remove the branding.

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A Free and Easy Survey Manager

Jul 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The nice thing about survey monkey is that it gives you an easy way to get opinions on various topics through a simple form. Furthermore, rather than having to create the form by hand, Survey Monkey does all the work. Choose your question type, input the question, and *boom*: you've got your first form up and running.

Since Survey Monkey is based on links, it also protects any user from inputting data twice to skew your results. It is not full-proof (the system uses IP addresses so a computer can only be used once. If you use another device, however, you could potentially reuse the link), but is certainly better than nothing.

Lastly, the way it displays the data for the person who created the form is easy to read and simple to comprehend. This makes it a breeze to manipulate your data and use it for whatever you need to use it for.

Cons: While there is a basic plan, Survey Monkey does have paid options. This means the basic plan is severely limited in options. You have a limited number of surveys, questions, and even responses. Customer support is even limited based on whether you pay money or not. While every program needs money to pay for their different employees, the price is certainly steep.

Furthermore, as far as responses go, it would be nice to group responses based on participant. Say you created a survey in which you were asking your employees to rank different staff benefits. If one person was unhappy with the company in general and gave 1 star to everything, it would group the responses for each question. You as the form creator would not be able to look at the results and be able to firmly say that it was only 1 person who was unhappy with everything instead of a few people unhappy with certain things. If you could group responses by the person responding as well, that would make everything a lot easier.

Overall: Survey Monkey is an easy-to-use system which has provided a means by which we are able to better understand how we have succeeded with different customers and where we need to improve. While there is a fee to receive all the benefits with Survey Monkey, it has certainly been worth it.

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SurveyMonkey enabled us to supercharge our market research without heavy monetary investment

May 20, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: We found it so easy to set up any type of survey based on what data we wanted. Competing services do no come close to the survey type options that SurveyMonkey offers for all manner of uses ranging from inter departmental data to customer research.
We didn't even have to read through the documentation before using the services that SurveyMonkey offers, a towering testament to the intuitiveness inherent in the service.
The templates are really helpful for a new term members who don't know how to craft a professional and complete survey. We mostly start with the provided templates and slightly modify them depending on our needs.
Every team member gives the user experience an A+; there's little or nothing to complain about with the user experience

Cons: the very attractive advantage plan is quite expensive for small to medium businesses. It would be nicer if this package was slightly more affordable since it has very important features that the marketing department cant really do without.
There isn't a live chat option that we could use. This means employees from differing time zones can't easily get helped

I didn't expect it's so easy to know who your clients are

Jul 29, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We were working on some business logic enhancements for our client who is an online shop.
As we run out of free version capabilities really quick, we ended up on Advantage yearly subscription. While our client was excited about ability to perform segmentation of his clients, client also wanted to share some of survey results with his end users in real-time. Part of client end-users were excited to feel influencing on online shop design and assortment, so, I believe, we also earned an additional points of our end users loyalty. The client itself is really successful, they increase sales something like 3x over pas year, and the role of surveys in that is undoubted.

Cons: Sometimes there's lack of options to provide enough options to create flexible enough survey.
In particular we were unable to fin an easy option to switch users to another flow of survey based on segment they qualify based on first 3 questions. Survey results are not ordered by time that participants took it.

Overall: Client increased sales 3x times!

No mess, no fuss Survey tool

Dec 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
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Pros: I rated customer support although I've never spoken to them and never had a need to. I didn't want to give them a low or average rating, so I gave them the benefit of the doubt with a 4-star :) Truly, this is software that you can set up with little to no management on a regular basis. When you are ready, you can pull the data you've collected and do some fancy filtering when your team needs further insight into one aspect of your data collection. It's a no brainer to add this to your business process.

Cons: For the most part, I don't have any! Plus they have a monkey in their logo... who doesn't love that? If I must say one thing, then I'm unable to send out a general survey link while at the same time automating the collection of responses into separate categories.

Overall: We are able to maintain a high standard meeting and exceeding guest expectations because we use this tool as a tool for quality control. We are constantly monitoring whether our guests receive the experience that they are promised when they first become a customer.

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Very satisfied with the results obtained from its simple and easy use

Jun 17, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Its free version is very convenient or with a small investments of money, a very versatile tool is available for surveying. The response tabulations are made immediately and it is easy to send the interviews to the respondents.
The questions can be reordered in a simple way, after the questionnaire has been elaborated, facilitating the restructuring and design of the survey.

It does not occupy space on my hard drive, which makes it available anytime, anywhere.
The program tabulates and graphs the results, as it is answered (real time), which contributes to saving time in this activity.

The software highlights the highest values in each item, which contributes to the rapid interpretation of the results.

It indicates through the use of the highlighter who has answered the survey, which facilitates locating the missing persons by filling it out.

Cons: When questions are asked with multiple answers and require clarification in the order of the response, there may be a problem. Also when questions related to knowledge are asked and you want to discriminate the first mention (Top of mind) of the rest of the mentions.
There may also be problems with open questions, their quantity and how to analyze them

Overall: This software is a tool that I have used and I would recommend it with confidence to my colleagues. Several types of questions can be made but what I like the most is the ease of delivering the survey and the immediacy with which we have the data already processed and graphed.

Excellent interface and composition.

Jan 18, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: SurveyMonkey has benefited me a lot in conducting surveys for my company, previously the opinions we received were not to our liking and since we started using SurveyMonkey, we have noticed a reasonable and excellent change to our response statistics.

Pros: What I like most about SurveyMonkey is the excellent interface it has, for a while SurveyMonkey did not have the same interface, the previous one was ugly and very unpleasant, thus causing discontent for me when conducting surveys. Since the interface was changed, I have now made progress in the comfort of my work and the surveys I do are more appropriate to the opinions I seek.

Cons: Although SurveyMonkey is an excellent software and that helps a lot in the creation of surveys, I have not yet been able to afford the high prices it has in its last memberships, I would like SurveyMonkey to reduce prices considerably, would be a very accessible advance for all.

An outstanding tool to prepare simple surveys.

Jul 11, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The application is easy to use and helps you attain in-depth information from the audience. It¿s a very straightforward platform where you can just upload and edit your questions. Superb reporting feature is available where analyzing is done by graphs and charts and you can export to spreadsheets or pdf format, and also space is given for writing out detailed responses. The tool is very cost effective. There is this skip option that respondents can use for skipping questions that don't apply. You can send unlimited questionnaires by using the professional version. Great customer service and support team is another plus. You have a variety of ways to collect information from the customers like via mail, sending them a link or facebook. They autosave all your past surveys, making it easy to track those surveys. You can send follow-ups to respondents who have missed to fill up the questionnaire.

Cons: The software supports only a few languages. Including video to a survey is not as easy as other stuffs. Difficult to create complicated surveys with complex skip and quality checks. Attentions check system is not as best as those we see in some other survey apps.

Capterra-loader

SurveyMonkey is all you need for professional surveys with the ability to analyze results easily!

Jul 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I have used SM for about 4 years now, throughout my education, for the purposes of academic research, market research, opinion polls, event organizations and during course evaluations. What I mostly like is that it is very easy to start a survey on your own from scratch, with helpful hints scattered on the page right where you can see them and auto complete functions to save you long and laborious minutes of mundane clicking and typing. For those who would like to use existing survey samples, SurveyMonkey offers a very good variety of templates for every niche field you can think of, with insights explaining the relevance of that particular template.
Once created, you can it share directly via link, via social media, via email and via social media, with even the option of QR code! As for the results, you could filter to see data trends, plot graphs, view individual answers, view summaries and suppose you could not reach the user base you wanted in numbers, for a small fee you can get more test takers off the website itself.
To conclude, here is a small survey I created in the last 30 seconds to show how easy the entire process is.

Cons: No negative comments from my side after 4 years of use, nor do I have any constructive criticism to offer.

Overall: Easy to use, intuitive for new users, comfortable for old users, wide variety of templates, auto-complete features, analyze results in different formats, find people to take your survey from the website itself and much more!

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Ideal for fast collection of data

Feb 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We use SurveyMonkey for a lot. Any time we need to quickly poll staff or clients - we quickly create and send a SurveyMonkey. We have even built the program into our regular processes - instead of collecting forms from multiple partners or organizations, we use a repeatable SurveyMonkey.

Cons: It is hard to create a budget form on SurveyMonkey - you really can't mix it with excel too well. SurveyMonkey may have to try a little harder to compete with other form software.

Overall: SurveyMonkey simplified a lot of form collection that we used to do. It is also fairly mobile friendly. It has changed how we view and collect information, as well as how we present it. We engage clients and partners easily 2000+ times using SurveyMonkey in a given year and will continue to do so. Without it, reporting data would also be difficult. We have the gold level plan and use it for everything. It is one of the best bang for buck possible.

Ease with which the baselines.

Jan 19, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
2 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: SurveyMonkey has benefited me a lot at the business level because I have been able to provide very good opinions for our company, I have been able to provide very well qualified and well-explained opinions that make our work status progress.

Pros: What I like the most about SurveyMonkey is the ease with which the baselines are created, so that various things can be inserted into the survey, such as videos, images and many other things that supplement the survey and make it have a result of more feasible opinion, the ease with which the surveys are created in SurveyMonkey is unmatched, has a very well formed platform that grows comfort.

Cons: The SurveyMonkey prices are very expensive, I would like SurveyMonkey to reduce the amount of money appropriate to buy the Premier plan, the last one in the list, in order to have a better and easier access to those features and the benefits that this subscription brings . I would also like SurveyMonkey to develop PC software, to get better survey control and better synchronization.

Excellent on-line survey tool

Nov 03, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy-to-use | intuitive | fully web-based with no client to install | compatible with nearly every browser and ability to reach respondents even behind complex corporate security without compromising that at all.

Overall: As a sales performance improvement coach, trainer & consultant, I needed a way to automate the often tedious administrative job of sending and collecting the pre-workshop assignments that provide much-needed input to shaping the client's workshop and selecting the opportunities on which the group will work during the session.

SurveyMonkey came to the rescue 10 years ago by providing an on-line platform in which totally customised surveys could be quickly designed, deployed + monitored and followed-up easily and effectively. Clients were delighted with the information provided to them as feedback and workshop participants enjoyed comparing their own responses to those of other participants, and in large organisations, normed with other groups.

Over the years, SurveyMonkey has added numerous features and capabilities including excellent graphing and data sorting, as well as response purchase from selected target audiences. This allows for even better reporting and data presentation to clients, enhancing the value of our services to them.

Prices have indeed gone up over the years, but the overall value for money is still very good.

Recommendations to other buyers: Use the free subscription to test the platform for your specific needs.

Survey Monkey is a great asset to our customer care!

Jul 26, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ability to quickly make surveys that are brand appropriate for our customers to collect information. SurveyMonkey has an integration with Hubspot which allows information to flow back into a customer's profile. The questions are simple to make as well as change out to different styles such as dropdown, star rating, fill in the blank, etc. The responses are easy to filter through once you recieve them. There are templates to use for basic surveys or you are able to create your own from scratch. I tend to create my own since we typically want speicifc wording. They make it extremely easy to share on social media as well if you are looking to get responses from a general audience or use it as a prospecting tool.

Cons: The only slightly negative thing I have to say is that it took a minute to understand who to create a survey from scratch. Invest in getting to know the product before working to create something under a timeline!

Overall: We have been able to easily put together surveys for events that offer CPE credit, contact updates for our customers, gather information for prospects, get feedback from events, and create surveys for health checks. One of the other great things we have been able to do is create a survey to send to customers before they complete a case study so the marketing department has a great understanding of the company going into the interview.

Capterra-loader

Easy to use and brand for your specific application

May 07, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We use this software for many different things - internal and external constituent satisfaction surveys, research for new products and other areas where we want to collect anonymous information.

The surveys are very simple and intuitive to set up and contain almost unlimited ways in which to pose questions and receive feedback. Reporting is very easy and you can 'slice and dice' the data in many different ways, set up filters, export to pdf and excel quickly and easily. You can also add your own branding to the surveys, home pages etc.. to make them more customized.

I also like that you have the option to embed a link to the survey in your own communication or have the software send and track open rates for you.

Cons: We use this software quite extensively for an organization of our size (about 100 surveys every three months) and my only drawback is that it seems fairly difficult to organize and find old surveys. You can set up folders but the home screen still shows all of the surveys in a long list that you have to scroll through.

Overall: Simple to use and appreciated the discounts for non-profit users.

Professional research results with no hassle

Jul 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: In higher education, we are always looking for student, faculty, and alumni feedback to try to better the services we have in our facility. With SurveyMonkey, we can create multiple surveys to canvas many of our needs.

For example: set a student with a laptop and free coffee up in the lobby and ask students/faculty/staff to fill out a "building satisfaction survey." Another great use: sending a follow-up survey to clients after they have held an event in our facility. SurveyMonkey gives us great feedback either way, which we can then use in our annual reports.

SurveyMonkey makes it easy with lots of templates, so even the lesser-tech-savvy employees can get a general grasp on what's going on. The ability to alter the templates to suit specific needs is ideal.

Cons: Budget is a growing concern at our institution. Although there is a basic package, the advanced options can certainly take a chunk out of our dwindling budgets.

Although SurveyMonkey accomplishes exactly what you need it to do, more (or at least easier) integration with other programs would go a long way.

Overall: SurveyMonkey is an easy to use and easy-to-distribute way to get much needed information from our student/faculty/and staff. This information is imperative to our end-of-year reports, which then inform the college's entire strategic plan.

Surveys Made Simpler

Aug 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: SurveyMonkey's surveys are very easy to make. With a wide variety in the type of questions you can use, and the sheer number of customization options for surveys, SurveyMonkey's surveys are top notch. The survey interface itself is beautiful. It's sleek and modern, and is easy to navigate, even for first time users.
SurveyMonkey has allowed my company to receive feedback from customers, which has allowed for us to improve our customers' experience. SurveyMonkey played a large role in allowing for this improvement to happen, as it was the software we used to collect data from our customers.

Cons: There are basically no cons to SurveyMonkey. It's very easy to create new surveys, and get them out to customers. The design of the surveys are modern and clean. I recommend SurveyMonkey for any company that wants more insights into their customers.

Several user accounts.

Jan 20, 2018
4/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: SurveyMonkey has benefited me a lot within my company, I have been able to apply different opinions for the products we offer, thanks to this software we have known the things that our clients like and do not like.

Pros: I really like the SurveyMonkey login because you can create several user accounts for a single company, it's not like other software that only asks for the company's user name and you must be part of that team, on the other hand, surveymonkey is a very diverse software with its prices and has been able to interpret them in a good way, thus adding several work plans that complement its use.

Cons: I do not like that SurveyMonkey has very little capacity to present pre-made designs in surveys, I would like to add various designs to supplement the creativity of the person who is doing this work to help make the survey much faster and you can get effective success in the survey.

Survey Monkey helps your business answer inquiries!

Apr 09, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Survey Monkey offers five different subscription plans for users to select. Survey Monkey is a good way to send general inquiry forms to clients. Survey Monkey interfaces with Google and Facebook to allow users to log into accounts. Survey Monkey allows users to view responses from other users, clients, or customers. Survey Monkey provides a easy to navigate user friendly interface that allows users to build customized surveys.

Cons: Survey Monkey limits the amounts of responses that the administrator can view. Survey Monkey only allows upgrades with more features of survey. Survey Monkey offers limited customer support with the basic plan. Survey Monkey offers 10 questions per survey for the basic plan. Survey Monkey offers limited data export for such files like .csv, .pdf, .ppt, and .xls.

Overall: The benefits of using Survey Monkey include creating unlimited surveys for your clients or customers. Other benefits of using Survey Monkey include being able to select amongst four different types of plans to connect with customers. Additional benefits include 1 user per account to comment or use collaboration tools. More benefits include survey analysis of the surveys submitted as an administrator. Overall, Survey Monkey is a good tool to use to offer customer feedback for your business.

Immediate reliability in each response received from this platform.

Mar 13, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: The use of SurveyMonkey has benefited me in my company because I have managed to create many surveys with different designs or with designs that I can design myself, it is very easy to manage this platform and it generates very good reliability in the answers.

Pros: What I like most about SurveyMonkey is that you can create several collectors for the same survey, for example, one custom for a group of clients, and another general, to hang on the web. It allows to adjust the degree of confidentiality of the answers, being able to register, or not, the origin of each answer.

Cons: I do not like that it works with nominal users, which allows to open several sessions with the same user at the same time, which is very useful. It has 3 basic modules: design, collect and analyze, this is a serious problem because when changing the password, all people are disabled from using the program.

Capterra-loader

Simple Way to Make a Survey

May 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that there are some ready made templates available if you are in a hurry. I also like that I can create my own survey from scratch by customizing what questions I want to ask and the format for those questions. New surveys are very simple to create because the program walks you through the steps. The program also allows you to add a logo to your survey to make it more professional looking. It automatically inserts our logo when I begin a new survey.

Cons: When setting up a question, the screen can be pretty cluttered with all of the choices you need to make. You type your question, then you have to select the format for your answer, and then you need to either type in your multiple choice answers or provide whatever is needed for someone to answer your question. When I first started using Survey Monkey, it was a little tricky to maneuver around all of the items on the screen.

Overall: This software has a free version that works fine for my needs, so that is a huge benefit. It creates a very nice, professional looking survey, which is very important.

A decent survey platform for getting feedback from others

Aug 02, 2018
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: The overall flow from creating a survey to distributing and sharing it with others and obtaining responses and analyzing results based on the data obtained is pretty simple as compared to other competitors. The overall user experience and usability is 4 out of 5 and the UI is 3.5 out of 5.
We are using SurveyMonkey for the last few years and how found it useful only because of the pricing, being the biggest advantage over other competitors.
It generates decent visuals to represent the overall data collected, in different formats efficiently.

Cons: The overall quality of this software is ordinary and not that feature-packed as compared to other competitors especially SoGoSurvey and other top notch companies.
It provides a decent user interface but the enhancements and overall flow is very difficult to understand.
The support team is very poor in responding and does not give impromptu replies (have waited more than a day to hear back from them).

SurveyMonkey evaluates each positive and negative opinion.

May 22, 2018
4/5
Overall
5 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: It has benefited me because I have managed to control much more what the client wants to tell me, now in my company we have managed to please the client with what he asks and we have analyzed each opinion to improve day by day.

Pros: SurveyMonkey is one of the best powers in surveys, and what I like most about this platform is basically the platform as such, the design that is currently offering clients and the major commercial powers, better valued survey design and features that encourage you to complete a survey.

Cons: The problem is that SurveyMonkey should exponentially lower prices so that customers see a buying opportunity, prices are very important and surveymonkey is not seeing that, every day new users are lost for such high prices.

Automated survey results emailed to users. Cut response time: 3-5 days to 15 minutes - 90 users/mo.

May 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: This project streamlined efforts of administrative staff; each survey required 30+ minutes to manually process a results report, now the process is automated. Improved response time to client from 3-5 days to 15 minutes. The SurveyMonkey team gave great assistance during the build phase. Their software plays well with others. I highly recommend SurveyMonkey. fyi...this project uses SurveyMonkey, Zapier, and WebMerge and has been live since Dec 2016. We've used SurveyMonkey as standalone product for about 5 years.

We set up surveys on Survey Monkey about 5 times a month.

Nov 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
1 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: Survey Monkey can be a free account, however because we want full customization and to use it for multiple clients, we have a paid account. The charge for an account is minimal, and worth every penny. We get full customization of each survey, the user interface is incredible easy, and surveys are so streamlined. The best part is they provide tracking/reporting metrics on each survey that is significantly better than survey software that is much more expensive.

Cons: We oftentimes add a gift card as a "carrot" for filling out the survey. Survey monkey has not streamlined the process of issuing a gift card with the survey, so we have to send it out manually. For smaller surveys that works fine, but for much larger surveys we have to use a different system because manual gift cards is not a cost-effective option.

Overall: Ease of use and functionality. Customization and tracking/reporting.

Awesome and easy

Aug 07, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Survey monkey is great. We use this frequently. Quick and easy surveys over a project to a group of staff to get an honest opinion in a number of situations. We use it to eliminate hurt feelings among stakeholders. It has many uses and features but most importantly it¿s easy to use and the results are sinple and straight forward.

Cons: What¿s not to like? I can¿t think of a negitive. It doesn¿t have tons of bells and whistle`s is the only reason I didn¿t give it five stars but that is in no way negative. This isn¿t some advanced technology, it¿s a fast way to get a public or group opinion and keep it anonymous.

Overall: My business uses it to gauge success of projects, direction of projects, quality of contributors in a discreet and anonymous way that doesn¿t point anyone out or critique specific ideas in front of the group. This has kept down office drama but kept managers in the loop as the true progress. We¿ve also used it for other things unrelated. Highly recommend

Better opinions, despite the poor user support.

Apr 18, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Despite the poor support that has the user, has provided good benefits in my company due to the functions implemented in the area of ¿¿surveys, this way has achieved different results than the previous ones and with more valuable opinions.

Pros: I like SurveyMonkey mostly because of the interface that it uses with the client, and it is a comfortable interface where each section of the survey can be organized, any type of content can be organized and made more prominent.

Cons: The problem with SurveyMonkey is the way in which the client is treated, in many occasions I have contacted the support of this platform, and they have given me bad answers or they have told me anything else that does not answer what I ask.

One of the best email survey platforms available.

Jun 16, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: This app works similarly to other survey platforms. You create, send, and analyze data from surveys. This one in particular was the first one I have used.

I don't use it too much to justify paying a monthly subscription, so the fact that there is a free version is absolutely critical.

The ease of use is probably this app's strongest pro. Whether viewing data collected from responses on a particular survey, or changing a question from fill in the blank to multiple choice, this app is seemless.

Cons: As I stated before, there are loads of these types of apps out there. While Survey Monkey still ranks highly on that list, it falls victim to competition. Google Forms allows users to do much of the same things at a similar ease-all of this for free. If Survey Monkey wants to compete in this market, they need to offer something that their competitors cannot.

Personally, I find the UI to be a little bland. Google forms has a similar issue. One way Survey Monkey could improve their product is by creating a more visually appealing user interface and visually appealing surveys. This is a huge need.

Overall: I enjoy creating these surveys. They're so easy to use, it actually makes you feel smart using it.

Opinions with high quality thanks to the specialization of SurveyMonkey.

Apr 17, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I have benefited from the use that I give to SurveyMonkey today because I have noticed that the opinions I receive every day about my company, are 'real, are more valid opinions that are worth taking into account.

Pros: I like SurveyMonkey because I have seen that its functions are quite easy to use, and each person has an easy adaptation when using the functions that it presents, I had never felt an ease like this, since I had always used pollsters who had some difficulty to use it.

Cons: I do not like that SurveyMonkey has the bad way to present the application for mobile phones, since in that App, similarly it looks like it is on a desk, and this is annoying because it is disorganized.

A good autonomy in each opinion.

Apr 24, 2018
4/5
Overall
5 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: SurveyMonkey has benefited me within my company because I have noticed that the features it provides have helped the products we offer take more life, and in this way, know what customers like.

Pros: The best thing about SurveyMonkey is that it has a very basic design but at the same time, it supplements the comfort of the client, providing colors that in a certain perspective, benefits the client in the long term so that the stay does not become boring.

Cons: The detail that I do not like about SurveyMonkey is poor customer service, it takes approximately 48 hours to answer the customer's question and this is really annoying because the question is not answered immediately.

SurveyMonkey provides excellent progress simply with a good interface.

Mar 27, 2018
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: SurveyMonkey is a software that is designed to produce and innovate, currently in my company, there are many benefits it has brought, such as a better organization through surveys, a better connection with the consumer to know what they like and what they do not like.

Pros: There are several features that I get the attention of SurveyMonkey, but in spice, there is one that has definitely made me choose it, and it is the interface, it is a very clean interface, with good colors that improve comfort.

Cons: I have no complaints about SurveyMonkey, the truth is that this software has left me impacted with the excellent results and the measures it takes to innovate in the creation of surveys.

A resource for obtaining opinions more often.

May 01, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: I have benefited from SurveyMonkey because I have noticed that my company has emerged through a better path, improving each service, or each product thanks to the opinions we receive daily through this platform.

Pros: I like SurveyMonkey because I've noticed that it has a really comfortable interface, and customer support, it's quite nice, they take care of you in seconds and do not mind taking the time that is necessary to resolve the doubt.

Cons: I do not like that SurveyMonkey has such high prices, it is quite annoying to see how small entrepreneurs and even people who do not have the financial resources, have not been able to enjoy the features of SurveyMonkey.

Capterra-loader

A nice and efficient program.

Aug 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is a definitely leader and the mot recognizable name in this this area. It truly replaces several staff members I would normally have to dedicate to these types of projects. Extremely helpful and efficient, hugely contributes to the increased productivity and improved bottom line.

Cons: There is no way in the world I could come up with anything even remotedly negative about this great program. Thank you for developing and bringing it to the market!

My surveys turn out great with Survey Monkey, but it takes some time to understand all of its capabilities.

Jul 10, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: I love all of the options available for response types (multiple choice, checklist, rating, etc.). You can create almost any type of question/answer you want. A tool that I recently used and fell in love with is the comment feature. I often create surveys for other people in my department and I always had to send them a test and have them respond via email with their feedback. But this feature enables them to leave comments on a specific question in the survey so I'll know exactly what question they have an edit, comment, or concern for.

Cons: I have to say that survey monkey is a little bit confusing when you first start to use it. I was lucky because I came to a job where everyone had already been using it and I didn't have to start creating surveys from scratch. I was able to copy their old surveys and start with that so, I saw all of the response options they previously used. If it weren't for that, it would have taken me much longer to understand how to put a survey together. The editing area really should be a bit cleaner and easier to navigate. We probably would have spent more money on a more premium version (we don't have basic, but we don't have the most premium version either). However, we chose not to because we're already having a hard time understanding the features we have now.

One of the best survey creation software

Jun 16, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: This software offers many useful features that others lack.
One of the best is the fact that you can publish a given survey on different approaches such as e-mail or Facebook at the same time and then be able to compare the results obtained from one line and the other.
In my opinion, one of the best things that the tool offers is that you can also export the results as Excel files, a feature that comes really helpful when you are using multiple channels and wish to compare their outputs.
They can also offer, as an extra service, the possibility to specify a target for your surveys if you don't have the necessary data. They are able to provide this for you so you can target a given audience of your convenience. You pay this service on a completed survey basis.

Cons: On the downside, the interface is not very user-friendly and there are other tools out there, such as Typeform, that have a more intuitive interface.

Capterra-loader

Did someone already say it's so easy a monkey could do it? Predictable, AND accurate.

Mar 13, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: You want multiple pages to your survey? Check. Want different types of questions on your form? Check. Want to make sure that those pages or certain questions only show up conditionally based on previous answers? Check. SurveyMonkey makes it easy to see your options for form/survey building easily, and their support resources are great for anyone to get started right away if intuition alone isn't good enough (which it is).

Cons: Some features are over simplified, but if you dig around enough, you'll find that you can customize some advanced settings in interesting ways. This software seems to focus on making options as easy to understand as possible, so as long as you recognize that advanced features are hidden a level deeper than is convenient (for the sake of not scaring off the less technically-savvy), you should be perfectly fine with using Survey Monkey.

Overall: This has been an easy option for survey and forms when working with a team of various skill levels.

SurveyMonkey and complement status in platform.

May 22, 2018
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The most productive features of SurveyMonkey are the following: - Survey interface that really encourages you to complete each of them. - Interface of the platform with a current and very revealing design that supplements the comfort. - Provides stability in the questionnaires and their results.

Cons: The only complaint I would have is regarding the SurveyMonkey prices, I think it is outrageous that this platform has prices per month, I think that prices are the main factor for the customer to have absolute comfort, they should be lowered to fully satisfy people.

Good survey app for free

Jul 17, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: When I need to collect data, Survey Monkey is an easy-to-use, free platform that allows me to ask a variety of questions, use logic to skip or ask additional questions, and see all my survey responses in the same place. I have used both the free and paid versions for different purposes.

Cons: Sometimes the answers I want to gather are too convoluted for Survey Monkey to handle - although that may be a failing of my question writing and not SM! My main complaint, though, is with the way the responses are exported into a CSV or Excel file. The answer display is great on the website itself, but if I wanted to download and manipulate the data myself, or integrate it with other survey questions or other data that I've gathered, there's a lot of cleanup that I have to do with the Excel file before I can even use that data.

In a pinch - I'm loyal

Feb 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Survey monkey only comes to mind when I'm backed into a corner or a project has been thrown at me and I know I need something quick. That's not to say it's a bad tool, I just know there's reliability in terms of the functionality and layout. I know I can build a very straightforward questionnaire with a lot of the bells and whistles without too much effort. I've enjoyed reading the results and some of the visualizations are actually alright (overdue for an upgrade).

Cons: I would love a wordpress plugin that works with weighting different answers alongside a per survey price. I realize you guys can't do a per survey price but that would be life changing for the way I would run user surveys and potentially social based quizes. I've used some terrible software instead and obviously paid the price.

Capterra-loader

Easy to use, and quick to create helpful surveys. Able to use for educational purposes as well.

Apr 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Such a quick tool to create interactive surveys, used most recently with a STEM team I coached (First Lego League) to give teammates quick reviews of concepts as interactive multiple-choice surveys. The interface is very quick, easy to use... and even with the free version, having limited amounts of questions per survey, it was very useful for quick surveys and interactive "quizzes." with scoring!

Cons: With longer formats of 10 questions and headings, the scrolling can be a little cumbersome - inserting a heading or a question within some already formatted pieces can be hard to keep track - moving something up or down in the list. But it's a small price to pay for such flexibility and ease of creation overall.

Overall: Immediate usefulness- no learning curve... quick surveys in minutes.

Capterra-loader

A great tool to get things done quickly!

Feb 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love using Survey Monkey at my office. It has helped me save time making all kinds of decisions from where and what to have at an office celebration, to what kind of training staff needs the most. You ask the questions ONE TIME and Survey Monkey does the rest. All of the data is sorted and totaled (if applicable) and it's all there in front of you. So much more efficient than a 30-60 minute meeting!

Cons: The thing I like least about the software is having to remind people to check their email because there is a survey in there that I need them to take. I wish there was a reminder function that would alert recipients that there is a survey that needs their attention.

Overall: It really helps me save time when I want to get input from my staff that really does not require a meeting.

Great features, easy to use

Aug 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - it's very easy to develop a survey - there is a good bank of survey questions to choose from when developing your survey - nice design templates you can choose from - lots of question types (i.e. rating scales, multiple choice, etc.) - you can set it so that if a respondent answers a question a certain way, they will jump to another question (i.e. if "yes" go to question 2, if "no", skip to question 5) - you can easily sort through and analyze the results - there are settings so responses can be made anonymous - there are settings for when the survey will open and close so will happen automatically - very inexpensive

Cons: I don't think there is anything that I have found especially lacking especially given the price to use the product. It has done everything I've needed it to do.

The prices surpass those of any other platform.

Jun 26, 2018
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
2 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: SurveyMonkey is a platform in which it is not difficult to create surveys, and that is why it has won over all its competitors. This platform offers variety to be able to add everything you want, to the survey that is being prepared, the diversity that it offers, it is not given by any other platform.

Cons: It is not so nice that SurveyMonkey has such high prices, it is supposed to be a platform that seeks to make the accessibility to the surveys very cheap, and in prospective, it is not doing it, since it does not get interest from people with those prices.

Great tool to use for gathering information.

May 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that they offer a free version if you just have some basic needs. We recently upgraded to the premium package because we needed to conduct some more in-depth surveys. I did get a little help from a Survey Monkey guru to understand the structure but after I received a basic tutorial it was very easy to use and customize. I like the templates to vary the type of question you asked from open-ended, ratings or multiple options. I also liked the skip logic which allows you to create multiple surveys customized for various groups in one.

Cons: My only criticism is that it is not instantly intuitive. You do need to take a tutorial or have someone explain it to you in order to gain value out of all the expanded features.

Overall: Great way to get feedback from a large group. I also like the reporting features.

The standard when it comes to getting valuable feedback from the masses

Jul 30, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: I like how easy it is to set up, use and collect all the data that you need. The pricing plans are very reasonable if you're using it for business, but for a smaller scale. the free plan does the job incredibly well if you are smart about keeping surveys under 10 questions. It's a straightforward product that is easy to share with others and easy for potential survey-takers to understand.

Cons: There's not a lot that's wrong with Survey Monkey, my only concern would be the app (iOS in my case,) which is sometimes buggy and doesn't have the ease of functionality as the desktop version, but it's not a big problem as the desktop version should always be the "default" and the mobile one works better as a companion for checking in on things.

I had never felt a comfort like I feel with SurveyMonkey.

Mar 07, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: I have benefited from the use of SurveyMonkey because I have managed to establish a very good index of responses and opinions in my company, thus improving the opinions we receive about our services and products.

Pros: What I like most about SurveyMonkey is the interface, with its colors, you can do a clean job and with a comfortable stay, the comfort of its design and its colors is impressive.

Cons: I do not like that SurveyMonkey has such high rates in the work plans, since this causes a lot of disinterest in the purchase of a plan, I would like to lower the prices to access a plan with many benefits.

Useful for our limited purposes

Jan 09, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: As a small non-profit, we use SurveyMonkey on an occasional basis -- our main use is to run an annual election for board members and officers. We have, however, done a larger-scale member survey using this product. It is fairly intuitive to use and provides easy-to-read and understand results compilations. I appreciate their flexible purchase options. We need more results than are allowed for in the free version, but we don't use it enough to purchase on an annual basis. Having the option to purchase monthly access on an as-needed basis ensures that we will continue to use this product.

Overall: It allows us to quickly and easily get feedback from our membership. It is probably more suited for higher-level social science research, but also works well for our lower-level purposes.

Survey Monkey takes a while to get the hang of it, and then that's it

Dec 13, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: If you need to roll out a survey, Survey Monkey can do that. If you need to capture emails, brand the survey, have the survey embedded to your site, have logic that changes the questions depending on answers - it can do that too. It's kinda complicated and slow, but it can do that.

The thing is, it can do survey things. But it'll take a bit of time to figure out and unravel.

Cons: It's clunky. It tries to be both minimalistic and simple looking, but also feature rich. It's something anyone on my team can use, but not master. The advance features are so complex and confusing that the non-technical team members have to use me to solve it.

But where it falls flat for me is that it's only really good for surveys/forms on the basic level sense. It doesn't work if you want to use it for homework forms. And embedding it into your own site was a hassle.

Survey Monkey works just for the basics. But if you want a lot more advanced features without the level of complexity, look elsewhere.

Overall: It's a fully functional form software. But in this day and age, being functional means you're average.

One of the most expensive platforms but with excellent innovations

Mar 09, 2018
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: I have benefited from the use of SurveyMonkey in my company because I have managed to conduct long surveys in a matter of minutes, and receive work results in moments with this great platform.

Pros: What I like most about SurveyMonkey, honestly, I must say that the speed to create a survey, this happens because the functions are very easy to use and accessible at all times.

Cons: Very few negative things have SurveyMonkey, but the most shocking, are their prices, is a very expensive software, has very high rates, one of the most expensive survey platforms.

Experience in surveys platform

May 15, 2018
5/5
Overall
2 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: This software has been of great benefit since at the moment of using it it is ideal for my type of work because by doing my surveys I can see the opinions of all the spectators.

Pros: SurveyMonkey: I like to work with this software because it is super safe and has a variety of designs that help me to make my surveys faster and easier for everyone. public who wishes to obtain information about my works.

Cons: I do not like it: What I do not like is that it's slow to load the designs, even if they added more security it would be excellent.

Survey Monkey is the leading web-based survey, and has helped me gather information to better serve.

Nov 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Survey Monkey is extremely easy to use and allows for easy customization. One of my favorite features allows for excel integration of all contact. I have used Google products and Survey Monkey is by far superior.

Cons: There is really very few downsides to using Survey Money. With the free version, there is a limit to 10 questions, and can not personalize with company logos. However, the paid feature allows for many other customizations.

Overall: Survey Monkey is extremely easy to use and allows for easy customization. I have been able to gather information from leaders in my organization, as well as survey those that we impact with our services. With Survey Monkey, I am able to gather information easily and the reports provide insight that empowers me to build services with accurate information.

With nice suirveys very easy.

Jul 10, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like SurveyMonkey because I consider it a pretty good commercial platform and with a quite considerable user experience, it's great to be able to design surveys with a template that they offer you, there is a lot of ease in this platform.

Cons: I think that here you should improve different features that are causing the loss of many users, as it is the rates they currently have, is a subject that must be discussed enough since the benefits do not give a good view for quality-price.

SurveyMonkey is stable and considerable.

Jun 26, 2018
3/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: SurveyMonkey is a platform with an excellent design, and offers very good functions both for making first-hand surveys, as well as for obtaining results from different media and understanding it in different ways, such as the graphs it offers, as well as the actual results.

Cons: I would like SurveyMonkey to implement individual users for an organization, and not create one for the entire company, this would mean a breakthrough in every way and a better structuring of employees.

Have never looked to find another survey creation software - it gets the job done quickly and easily

Apr 10, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Pros: - Really quick and easy to use
- Allows you do make many different kinds of surveys (closed and open questions)
- Has lots of good articles about how to write surveys, which are incredibly useful
- Really nice visual ways of displaying the results of your survey, which makes it really easy to understand
- Doesn't send too much spam email, which is great

Cons: When you make a survey, you are asked some questions such as 'are you doing an academic/business/personal' survey, the sub-questions about the kind of school/business/etc. the survey is for. While this is nice, it also makes me feel like the options available to me are being narrowed down without even knowing what options there were. I find myself worrying 'what if one of the survey formats for academic would have suited me better, even though my survey is business-related?'. I would like to be able to see all kinds of survey, not just the ones SurveyMonkey deems suitable for me. Perhaps most suitable could be listed at the top, and less suitable at the bottom?

It is quick and easy to do a survey and send it to a client.

Mar 27, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: I have managed to obtain benefits in my company, such as being able to establish constant communication with a client and ask questions when necessary, in a very short period of time.

Pros: What I like about SurveyMonkey is that in this platform you can create surveys quickly and easily, regardless of whether it is short, or very long, super simple to use.

Cons: I have no complaints about SurveyMonkey, it is currently fulfilling all due, also providing very good quality plans and adapted to the different financings.

SurveyMonkey is undisputed as the go-to service for surveys, whether personal or corporate

Jul 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: When I joined my current company, which is a well-known global entity with 500 employees at my Canadian office alone, I was shocked to see that they used SurveyMonkey for quick polls regarding employee engagement events. Then, after some reflection, I realized it wasn't that shocking at all. SurveyMonkey is so easy to use and so well recognized that it's the mainstay software for surveys. It's easy to set up, easy to use, and the UI is pleaseant.

Cons: I can't think of a single thing that I haven't been satisfied with while using SurveyMonkey. There may be issues in using it for things that aren't well designed for surveys, but that's a user issue.

Capterra-loader

Easy to use and powerful service

Apr 21, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Now surveys are main part of every business, everyone needs to create surveys to get know what their customers exactly want from them. By this purpose surveymonkey can help you lot. You can create surveys quickly and edit them which way you want. Easy to use and customizable software.

Cons: Downloading existing surveys is needed. When you are using low internet connection it can be freeze. Other tools and functions are working properly, without any mistake.

Overall: Surveymonkey is being used by our organizations, especially by marketing department for creating surveys and share them with our clients and out staff. It's useful and best one in its field.

Ready-made tools help you design a useful survey and focus on its results.

Feb 20, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: SurveyMonkey has a well-deserved reputation as a leader in online survey marketing with an intuitive user interface and advanced features like artificial intelligence.

Cons: SurveyMonkey occasionally hides useful features, requiring you to poke at options until you discover where they are.

SurveyMonkey in a Nutshell

Sep 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is very easy to construct and customize the survey to the particular audience that you're wanting to target.

Cons: The only Con is that the question might not get as deep as you'd like. You tend to one to have generic questions to get the audience to answer as quickly as possible without having to spend tons of time on it. If you start making every questions open ended, you run the risk of the audience getting turned off by the information in front of them.

Overall: It is very easy to create a set of questions and get a response quickly. Generally you see a survey paired with an incentive to get the audience to fill them out. With SurveyMonkey, it is all about Law of Averages. The more you send out, the better you penetration rate will be.

Monkey its very comfort to surveys.

Jul 17, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is a pretty good software that has allowed me to create surveys quickly and easily, making its performance excellent, since I have obtained multiple benefits with SurveyMonkey.

Cons: I do not like Survey Monkey's quality since I have noticed that it has varied a lot. Usually before it was pretty good and now it's a little slow and I do not know by least I think they should improve that and add more features and designs.

Capterra-loader

A great tool to use to create surveys to find out valuable information from clients.

May 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of creating the survey and sending it out to clients was simple, easy and quick. The reporting function of the survey results were easily exported to Excel allowing seamless tracking. I would recommend this anyone looking to survey clients or customers. There are premade questions or you can create your own.

Cons: The teared level of paid subscriptions. The free one doensn't offer the powerful reporting. You have to upgrade to a paid subscription to get most of the information you would want based on survey results. Though the price is nominal, it's pointless to offer a free product that doesn't provide the information most companies or individuals would want to see.

Overall: Allowed us to survey our clients and find out valuable information that has allowed us to better serve our clients based on what they want to see.

Simple, easy to use, and gets the job done!

Aug 06, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The interface, ease of use and accessibility are the biggest pros for this software. You can easily whip up a survey and administer it to your population without a hiccup. It is available anywhere, anytime and accessible on any device. There is a good variety of templates that minimize what you have to do, which really could save you time depending on how complex your survey needs to be. Getting your results and extracting the data you need is also painless. There are a variety of options available to you that should get the job done and present the data to you in a way that you like.

Mobile functionality is a great plus as well. The app on iOS is the one I have most experience with, and it functioned very well so far!

Cons: You truly get a lot out of this software even though it's free, but if you're looking to expand your arsenal you might want to look at the subscription models the company offers. Problem is... the pricing can be quite steep. Now, that is the only con that I could think of that I ran into in the past, but it has not in any way prevented me from doing what I needed to do.

Overall: With SurveyMonkey data collection became easy. It's simple, functional and accessible for lots of users. It is my go to survey software and I have yet to run into any trouble.

Survey Monkey serves all of your surveying needs!

Jul 19, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: What I like most about this software is how easy it is to use when you are taking It is loaded with plenty of options and you can design your survey to look how you want it to, with check boxes, yes/no questions, multiple choice options, etc. It's one of the easiest ways to get collective information from different people at one time. You can compare results as they come in, and create polls as well. This software is pretty cool!

Cons: Creating your own survey is not as easy as I thought it would be. It was very time consuming because I didn't quite understand all of the logistics at first, but with practice it becomes easier.

Easy way for getting need data

May 07, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: SurveyMonkey has a good reputation as a leader in online survey marketing with an intuitive user interface and advanced features.

Pros: I like the intuitive features available to create and send surveys. It allows users to easily create and send surveys, collect and store data, and produce reports. Best for begineer, it is like drag and drop. It has pre filled forms to make making surveys faster.

Cons: Sometimes hides useful features. The data downloads can be challenging to interpret if you are not experienced. I would like the ability to remove the logo and therefore provide a little more personalization Pricing is a bit high.

General with comments SurveyMonkey

Jun 26, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What I like most about the Software are the different ways of working with it, SurveyMonkey has a great design and different modalities for a greater Performance is very easy to use thanks to the different features it offers.

Cons: SurveyMonkey is a very complete and well organized software but I do not like it, their security I think is very basic, and they should improve it to be totally complete.

I've only worked with a teammate once to create a survey with this tool.

Aug 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Completing surveys is simple and quick with Survey Monkey. Since people often get frustrated with digital surveys when they are not simple to get through quickly, it is nice that this software makes it an easy process. I do know that Survey Monkey also does a nice job with data reporting, making the results applicable without lots of additional analysis.

Cons: I have always been happy with Survey Monkey, but wish it tied directly into Google Sheets for compatibility with systems we have in place in my school district.

Overall: When we want well-analyzed feedback for our professional development, Survey Monkey offers a great tool that is user-friendly.

Surveys for all

Aug 15, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: The basic level of subscription will provide a quick and easy way to survey, especially for customer satisfaction and other simple polling choices. If you use all the testing tools before you release a survey, it will work so don't rush and go through all the steps. The power point charts for results making sharing the results faster than creating charts from the raw data.

Cons: Some of the best features, of course, require the more expensive subscription level. Over time it seems like features that were free or low cost move behind the high cost subscription wall.

Capterra-loader

Quick simple solution when needing feddback

Jul 02, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I have only used survey monkey once myself, several times in response to others. It was simple to set up ( on the free version) and get the information I needed. It then generates stats and reports which I also liked. I have not tried the paid for version but would guess there would be much more customization that can be done. I only needed a quick survey so I appreciated the free version for my one time use.

Cons: I'd like to be able to do some customization on the free account but it was not a deal breaker. I customized what I need to and it served it purpose.

Overall: I was able to find out from employees what their preferences are in regards to getting rewards ie cash, gift cards, extra PTO etc. It gave me the means to quickly obtain what I needed without tracking everyone down or disrupting a staff meeting.

I've used Survey Monkey in several different positions throughout my career.

Apr 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Survey Monkey offers a free solution! That is by far the best thing about the software. The platform is very user-friendly and easy to learn for survey beginners. If you are looking to create and send a quick survey, it is a great solution. The platform provides templates and examples to get you started and also provides some analytics to help you review your collected data. Highly recommend for simple and quick survey use.

Cons: Because the software is 'open' it is not technically FERPA approved and you can run into some legality issues if you are conducting surveys for research or educational purposes.

Capterra-loader

Good Survey Software

Apr 19, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Using Survey Monkey offers lots of features when setting up a survey. You are able to ask questions that will allow them to skip through ones that may not be relevant. You also have the ability to copy previously made survey templates so you are not reinventing the wheel each time.

Cons: For a non-profit that only sends out a survey once a year it is not very cost effective. To pull your results in an organized fashion you need to pay the monthly fee, which for a non-profit is not always within their budgets.

Overall: Easily export your survey results and share with committees. You are also able to share these easily with speakers, exhibitors, etc.

Gold Standard of Survey's

Jun 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: You can run complicated metrics and get notifications of answers. It looks very professional and gives your company a good look.

Cons: Only complaint is that it costs money and exporting is a little more complicated than it needs to be.

Overall: We have a professional survey page for our customers to fill out their experience. Then using the API, we can do target marketing and collect responses for customer referrals for potential sales.

Great survey tool!

Jul 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: i like SurveyMonkey becuase it's really easy to set up surveys and collect data. It's also great because there's a free option and the features included in being able to edit, compile and report on your data are great and very useful.

Cons: I think the compatibility with responding to surveys on other devices (i.e. phones, tables, etc.) could be improved so that it's more in line with using SurveyMonkey on a desktop or laptop. Also, having more resources on setting up a survey from scratch could be added to for more information or detailed steps for new users.

Overall: Really easy to use for both surveyors and survey respondents.

We use this a lot in our district to make input of the whole staff easier.

Jul 16, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: As we are at many different sites, having an internet survey on issues that concern all employees I feel is very helpful. If we don't know what other sites may need we can't help them. So taking a survey to see what is needed or for feedback is an important tool

Cons: Sometimes multiple links are sent out and this gets confusing. It usually only happens when there are not enough people responding to the original survey.

Overall: It makes surveying multiple sites very helpful. Letting all employees have a say in things that effect the whole district is important. I really like being able to have input on project, improvements, and training that is needed.

useful, helpful, categorized survey, free

Jun 05, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: A platform for creating free surveys: it offers some templates and standard questions for reference. I like it due to the easy functions to use and those helpful guidelines; this software is simple but good enough especially for the first-time users (like college students working on the project need to create the survey to gather some data). We can also directly send the link of the survey to people, and SurveyMonkey will generate a simple report based on the feedback.

Cons: If you want to send the surveys out to some strange people, you need to pay for it. The cons: it takes some days to ask people finish the survey and give back the feedback. So when people are paid to do the surveys, the trueness cannot be guaranteed, which resulted in the less useful figures for the research.

Overall: Free templates and guidelines for how to create a survey. The knowledge about what's the standard question and how to develop good survey questions.

Capterra-loader

I love the ease of using SurveyMonkey

May 31, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I use SurveyMonkey several times a year to survey both internal and external customers. The set up is very easy and I like the suggestions that populate. I can generally get any type of survey set up and distributed within 30 minutes. The analytics on the responses are pretty powerful and make it easy to sift through my data.

Cons: You're pretty limited with what you can do with a free SurveyMonkey subsription. I don't use it often enough to justify a recurring membership, so I just have to pay by the month when I do use it because I need more functionality than the free version provides.

I enjoyed SurveyMonkey's look and feel, and the survey processing tools that are available.

Jul 23, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the text analysis the most! I often include open text questions, but if I'm dealing with hundreds of comments, I could drown in the process of reading the information. However, the text analysis really helped. I also like the prebuilt questions that have NPS relevance. It makes analysis and comparison to industry standard metrics easier to understand.

Cons: Well it's not free. There are tools with free options. If you do no need analysis in your surveys, and you just need other forms, you will be able to find free options outside of SurveyMonkey.

Overall: Ease of use and increased efficiency

Easy to use survey tool

Feb 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: SurveyMonkey is really use to use on both sides- when creating a surveys and polls and when answering such.

Cons: No issues so far with this software. Even the basic version has all the functionalities one may need.

I think SurveyMonkey is great, they were one of the first ones with online surveys

Jun 05, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: It is easy to use for an amateur. The value isn't bad and you have access to other important information i.e. benchmarking

Cons: The problem I have with Survey Monkey, as I am a Market Researcher, everything is at an added price, you want more surveys, more money, you want to take out or put in logos more money....Furthermore, the surveys you create aren't that appealing like others that i'm using.

The biggest con I would say, is the app's inability to capture responses offline and their contact support, I wanted to purchase a plan, but had to email and wait, no 12 hour live texting nothing

Overall: Easy surveys

SurveyMonkey makes my day-to-day life easier

Nov 14, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: SurveyMonkey makes it easy for me to send out one-off and mass surveys to customers. I collect the data to use in infographics or as case studies for social proof. We also send out a net promoter survey to all of our customers every year. Designing and sending the surveys is really user-friendly.

Cons: Sending an email with a survey embedded from SurveyMonkey isn't the greatest. It's hard to edit the HTML and make it look like you want it to. It's easier to make your own custom imagery to pull in with some cases. In general, I wish it was easier to make the surveys more customizable.

Overall: As a marketer it's been easier to collect and share industry data, as well as ask one-off deep-dive survey questions that help us build out more case studies.

UI is great as compared to other similar in market, and a lot simpler to use as well.

Jun 07, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: 1: As said, UI given is great, creative animations for features which I liked.
2: small survey task can be done for free, with basic package which comes in handy.
3: chat support are great also A monkey AI assistant can be given hanging any page you work on that too can be made active or inactive for the account as we like.
4: multiple shortcuts helps a lot reducing your repetitive task.

Cons: 1: its missing walk through for some features I believe.
2: while launching app not much animations are given, like you have monkey in your name guys, cool start animations can be made up..
3: AI Assistant is missing like other some sites they have doll or like it, although it have chat support but we can't play with it right.

Overall: To take few quick survey from my friends when we are not sure what to choose from, we say lets monkey decide lol, taking survey during college projects helped a lot.

Capterra-loader

Effective but I get similar quality with free alternatives.

May 06, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: We organise tens of customer survey every month.Surveymonkey has made it possible for us to embark on these surveys while expending minor resource which is a token,in contrast to the level of financial resources we would be expending if we weren't using Survey money and going the traditional survey route.
Survey monkey makes it easy for us to monitor response to our surveys in real time and helps us better organize our survey results.

Cons: Survey monkey isn't mobile friendly and it isn't free to use for surveys which have more than 40 respondents.Considering there are other free alternative tools out there,particularly Google forms ; I think Survey monkey needs to improve its product.

SurveyMonkey is the future of surveys, it provides quality in each questionnaire.

Mar 03, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Easy integration and easy handling, excellent progress thanks to opinions of an excellent quality and from real customers.

Pros: Surveys with very good quality thanks to the pre-designed templates offered by SurveyMonkey, very good design and quality.

Cons: Start of very basic session, I would like you to add a field to place "the company where you work" for a better starting organization.

Great product

Jul 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: For surveys, don't bother to look elsewhere.

Pros: It works. You have so much customization- even in the free version. The templates they offer are helpful, the reporting is really useful, the ability to sort responses by specific question answers... Really well-designed tool.

Cons: What don't I like? Honestly, complaining about SurveyMonkey is pretty petty. I could complain that I wish I got more than ten questions for free- or more surveys for free- but really, they are a company that need to (and deserve to) be able to pay their employees. So... no cons.

Capterra-loader

Awesome Survey Software for Small-Medium Businesses

Aug 13, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the user interface of SurveyMonkey. Super intuitive and constantly being improved. Great UI for the customer and the end "participant." We have been happy with SurveyMonkey for over 3 years now.

Cons: I think they could improve on their analytics. We always end up exporting into excel to get unique cuts at the data. With improving tech, I hope that they can be able to give interesting takes on the data... i.e. did you know that those people that answered X also were twice as likely to Y... that would lead to really actionable insights.

A great way to get accurate input

May 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that you don't have to pay to use SurveyMonkey. I also really like that people without SurveyMonkey accounts can still participate in the polls. The surveys are easy to set up, using combinations of question types (multiple choice and short-answer, for example) to get the most accurate feedback.

Cons: I don't have any complaints - as a survey tool, it has everything I need. It would be nice to access analytics without paying, but I completely understand that there has to be a cost for that.

Overall: Reduced waste - no more paper polls! Also, a convenient and user-friendly way to tabulate results.

Outstanding Basic Product With Good Options To Upgrade

Apr 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The user interface makes survey creation fast and easy. The free version of the product includes enough functionality for many uses, and there are good options to upgrade. I've used this product for many different types of surveys both for business and for hobbies. It has always worked well, and I've been very satisfied.

Cons: Very few. Sometimes I wonder if there are too many options when creating a basic survey. I couldn't really rate the customer service because I've never needed it.

Overall: A fast, easy way to develop and implement surveys. Great value with options to upgrade as needed.

Great software to create employee surveys

Aug 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love how easy it is to create surveys. I had to create surveys in a previous job and so i sometimes have questions that require many choices. This program makes it so easy to create those questions as options. I like the fact that you get 10 free questions and i like the reports your receive back with the surveys.

Cons: I wish i could get a better copy of the actual survey. They are small print when i print them and hard to read.

Overall: I have done many surveys and this program makes it so easy to create and take the actual survey. I am happy to have found this program. It makes my job so much easier.

Capterra-loader

I used SurveyMonkey several times for marketing polls, costumer satisfaction surveys and more.

Jun 22, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Reporting is easy to do. You can work directly with the tool included or just export it in Excel files and build your own reports.

A great feature I really like is that you can build survey paths using conditional answers. (Ie,: If someome answers A to a question, the next sequence of questions will be different than if the answer was B)

Cons: Not much that I don't like. It might be hard to understand how the software works at first sight but the more you play with it, easier it gets!

Overall: It is easy to save time using that software as reporting is almost all done for you!

So easy to use and great value, great for employee communications

Apr 05, 2018
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easiest survey software to use on the market, at least that I've used. Virtually zero learning curve, very intuitive, fast, and effective. When we survey employees, we don't have to give them instructions on how to access or take the survey. Generally, a must-have for any HR or Internal Communications function.

Cons: Not a ton of features, but that comes with the territory when you're using a basic solution like SurveyMonkey. For more features and functionalities, I'd go with Qualtrics if you can spend the money.

Simple way to get great feedback from customers, managers, and investors!

May 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: A survey can be set up in just a few minutes and shared instantly with people all over the country. The surveys are clean, simply, easy to understand, and give instant results. The data is compiled into reports that are very useful for making business decisions.

Cons: Don't really have an answer here because everything is great... for a few simple surveys a year that don't need to be shared with hundreds or thousands of people, you can set that up for free, so sometimes it's a bummer that we have to pay if we want more than 10 questions on a survey.

Easy to use!

Jun 25, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: The best thing about Survey Monkey is that I was able to dive right in and figure it out without any additional training or support. Makes it simple to create surveys with various types of questions and answer fields. It's also easy to review results in an aggregate format.

Cons: The email alerts never seem to work correctly for us. We want to be notified when someone completes certain surveys, but sometimes it doesn't work properly and we do not receive the email notification. That would be my only complaint!

Great survey tool and very easy to use!

Jan 09, 2018
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Really like this software. We use it almost daily and it's easy to create surveys, re-use surveys, collect data from them and download the data into Excel, etc. for reporting.

Cons: Not much to report in terms of cons. I've found it does all the fundamental things I need it to do.

Overall: Ease of collecting feedback from meeting attendees, etc.

Simple online surveys with easy to use functionality

Jan 29, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The tool provides simple costless surveys for small samples. It's a great way to get either quick feedback or conduct surveys on very specific subjects, like new features. Customisation (like adding your colours or branding) is easy, allowing you to give a little of the feel of your own brand, and anyone can get up and running in a couple of hours.

Cons: Obviously the paid version has more features. But as surveys should be short, you shouldn't need more that the standard 10 question free limit. But the ability to skip questions (filter) would really help with survey completion rates. And being able to link responses to specific email address using a URL extension would be a great help, as you could gather attributed responses to those who were not in the original send for reminders - the alternative is wasting a question on asking for emails at the end.

No nonsense survey tool, works for most basic & simple surveys

Aug 16, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It is a strong brand for a survey. You hear people say 'shall I sent you a surveymonkey' and everyone will know exactly what is required. It is simple for people filling out the surveys, and the visuals are nice, clean and clear.

Cons: It is not very user-friendly when creating surveys, it would be great if you could easily copy the format of the questions + answering options, instead of manually copying a question and adjusting the title. A bit of machine-learning would make a lot of difference here. What I think would be a great addition is if, like Perception from UltraPro, you could also do a bit of analysis on qualitative text-based questions. E.g. sensing the mood in the respondents.

Overall: Many interesting insights from the population, easily stored and clearly tracked. It is a very simple tool, with clear cut benefits to meet the needs of getting feedback from your groups or collect input on broader themes.

Capterra-loader

It works, but it could be better. It's a great solution if you're on a limited budget!

Jun 19, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Easy data export, free options, and easy to share surveys! I never really had an issue with data being exported incorrectly or users not being able to take the surveys. At least it was easy to use and maintain in that respect!

Cons: I do not like how cumbersome building a survey can be. There are restrictions depending on your account type, which forced me to be very creative as a grad student trying to get through my thesis! Ultimately it worked, and it was definitely a value for the money!

Overall: Great value for the money, reliable with data, easy to export data.

User Friendly Survey Collector

Jun 12, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It is very quick to set up a new survey. The themes and question builder bank can help you customize and enhance your survey. We frequently have surveys that require logic questions, and SurveyMonkey makes this quick and easy. There is quite a bit of customizing you can do from only allowing individuals to submit one time (or multiple) to including a quiz at the end of the survey.

Cons: I don't necessarily care for the default settings such as the setting that only shows 1 survey question at a time. While creating the survey, it would be helpful to have to walk through and confirm these settings rather than having to remember to go in to modify it.

Survey monkey is very simple and easy to use. You are able to set up a survey within minutes.

Jul 30, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: With SurveyMonkey, you can register for a free basic account to conduct online surveys. When a respondent answers the survey, SurveyMonkey will compile the results with you in easy to read formats including a pie chart format, which you can then incorporate into notes or presentations to share survey results.

Cons: It is pretty basic. To truly get the best results, you should have some background in market research to develop your survey dimensions, but if you're looking for a simple software survey program, then SurveyMonkey is it.

A great tool to gather data for research

Jun 05, 2018
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that the software is still usable with only the free version. I work at a smaller university, and we do not have money for large data analysis tools. Survey Monkey makes it possible to do data collection. However, at my previous institution, we used the full version, and it had every feature or functionality you could think of for data collection.

Cons: The free version may seem very limited to some, but when it is one of your only options, it is pretty fantastic.

Overall: This tool is very helpful to gather data for academic research.

Capterra-loader

VIPKID Teacher Using SurveyMonkey

Jun 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I enjoy the ease of using SurveyMonkey for personal use and for VIPKID. The surveys are easy to create from templates. I also enjoy the interactiveness of clicking the answers when I take a survey for my job.

Cons: There is nothing that I dislike about this website. It is very easy to use and I enjoy taking surveys and creating them.

Overall: I enjoy the ease of using SurveyMonkey for personal use and for VIPKID. The surveys are easy to create from templates. I also enjoy the interactiveness of clicking the answers when I take a survey for my job.

Internal use for quick and easy surveys of employees

Jun 24, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: We use survey monkey as a way to gather data quickly from our company employees, from things as simple as where to eat the team lunch to company wide reviews of benefits. There are two parts to a good survey:

1) Powerful feature set on the server side.
2) Easy to use on the client side

Survey monkey has both, we have seen consistent response rates near 100% internally using survey monkey even with 600+ employees, which is fantastic.

Cons: There are better tools to connect with customers, but this is fantastic tool for internal use. Good support from SurveyMonkey is provided as well. Not much bad to say about this product, if you go in knowing what your needs are you will not be disappointed.

Overall: I think if you need a massive scale or lots of customization there are better alternatives out there, however this is a good tool for gathering data from internal teams.

Easy to use and publish Survey tool providing fast results

Jul 17, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Survey Monkey is so easy to use. Quick setup so you can get your survey published and start getting results. For new users, the platform offers suggestions for question structure and other recommendations to get the most from the tool

Cons: There's not enough basic free features to get usable feedback. Most of the features are "paid upgrades", so it can be confusing when you're setting up your survey thinking that you'll get results that dont actually come with your subscription.