SurveyMonkey Enterprise

SurveyMonkey Enterprise


4.5 / 5
2818 reviews

Who Uses This Software?

Leading companies in tech, healthcare, financial services, higher education, and 100% of the Fortune 500, rely on SurveyMonkey to collect, analyze and act on their critical business data.


Average Ratings

2818 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - iOS Native
  • Training
    Documentation
    Live Online
  • Support
    24/7 (Live Rep)

Vendor Details

  • SurveyMonkey Enterprise
  • www.surveymonkey.com/business/products/enterprise/overview/
  • Founded 1999
  • United States

About SurveyMonkey Enterprise

Beloved for its power and simplicity, yet trusted to secure the most confidential data, SurveyMonkey Enterprise is the #1 survey platform for business. Create deceivingly simple, yet insanely powerful surveys. From event feedback to sophisticated market research, SurveyMonkey Enterprise is your best choice.


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SurveyMonkey Enterprise Features

  • Custom Survey URLs
  • Data Analysis Tools
  • Email Marketing
  • Mobile Survey
  • Offline Response Collection
  • Question Branching
  • Question Library
  • Site Intercept Survey
  • Skip Logic
  • Supports Audio / Images / Video
  • Benchmarking
  • Compensation Management
  • Data Management
  • Email / Online
  • Face-to-Face
  • Panel Management
  • Paper-Based
  • Phone-Based
  • Sample Management
  • Statistical Analysis
  • Survey Management
  • Data Analysis Tools
  • Email Distribution
  • Feedback Collection
  • Live Results Tracking
  • Multiple Question Types
  • Online Polling
  • Phone Polling
  • Presentation Tools
  • Q & A
  • Skip Logic
  • SMS Polling
  • Supports Audio / Images / Video

SurveyMonkey Enterprise Reviews Recently Reviewed!


Professional Survey Creator

Jan 09, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Survey Monkey has benefited the company that I work for because it allows us to quickly create surveys that are professional and that make it easy for people to respond. The feature that allows you to filter responses has been one of the most beneficial for my company as it helps us to ensure the people that respond to our surveys are the intended audience. For example, if we want to survey supervisors, Survey Monkey allows us to have the first question of a survey ask if the respondent is a supervisor. If the respondent answers no, that they aren't a supervisor, we can immediately have them directed to a thank you page that explains how we appreciate them taking the time for the survey but that at this time we are only seeking responses from current supervisors. It has been a feature that has helped increase survey response accuracy and save the time of those people who are responding because if they aren't the audience we are looking to survey, we immediately filter them out with the first question so they aren't wasting their time responding and so that we aren't wasting time sorting responses that aren't valid four our purposes.

Pros: The thing about Survey Monkey that I like best are its survey templates. Survey Monkey has so many templates of surveys that are professionally built and designed. The questions that are in the templates are diverse, educated and are all designed with the purpose of the survey in mind. Each question in the templates have its own purpose and is important for the bottom line. I like that if you want to use a template but don't want a specific question or you want to add an additional question or edit an existing question - you can. Survey Monkey's templates are fully customizable.

Cons: I do not like that the Survey Monkey logo and branding appear on all surveys that you create with Survey Monkey. The branding even appears in most of the paid versions of Survey Monkey. I think that - especially if you are paying for an account, that you should be able to opt-out of having the Survey Monkey advertising or branding on your surveys. This is important because when you distribute a survey, you do so with the intention of getting as many responses to the survey as possible. In order for people to participate in surveys - especially electronic surveys, they must trust the source. I have found that many people are concerned when responding to electronic surveys that their answers or personal information will be shared. With the Survey Monkey branding - especially for people that are not familiar with Survey Monkey, it could decrease the likelihood of people trusting the source and responding. I think that all versions of Survey Monkey - even the free account - should have the option to remove the branding. However, I especially think that the paid accounts should have the option to remove the branding.

Useful, but awkward

Jan 10, 2019
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: People can use this online immediately. The survey setup user may need a minute to decide how to lay out their survey with the limite options available, but actually creating the surveys can start right away. Respondents don't have to sign up for anything, which means an excellent response rate.

The survey options allows for open-ended responses, which many other programs do not. You can also limit answer choices, and determine if a question requires an answer or can be skipped.

The program will let you determine if the survey closes out at a certain time, or after a certain number of responses, or after all invited respondents have answered. An email notification updates the surveyor on the status of responses.

Cons: An option to rank answers would be a huge advantage, letting the surveyor determine whether all answers need to be included in the ranking. ("Of these 5 entrees, please rank your choices, making an 'x' for any that are not options for you at all.")

A preset "scheduling survey" option would be very useful, especially if it allowed ranking of answers. I personally use SurveyMonkey most often to help set meeting dates, times and locations for professionals with divergent schedules.

It could be much easier to repeat a question in setup so the next question will have the same setup, answer options, an phrasing as the prior. This option would allow quicker & more consistent survey question setup.

I find the current version awkward for sending the survey to specific recipients, moreso than in prior versions. It can be done successfully without too much trouble, but the screens and fields and directives were unclear and not as user-friendly.

Overall: Overall, a great option to allow many people to have the desired input at their convenience.

Capterra loader

A Free and Easy Survey Manager

Jul 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The nice thing about survey monkey is that it gives you an easy way to get opinions on various topics through a simple form. Furthermore, rather than having to create the form by hand, Survey Monkey does all the work. Choose your question type, input the question, and *boom*: you've got your first form up and running.

Since Survey Monkey is based on links, it also protects any user from inputting data twice to skew your results. It is not full-proof (the system uses IP addresses so a computer can only be used once. If you use another device, however, you could potentially reuse the link), but is certainly better than nothing.

Lastly, the way it displays the data for the person who created the form is easy to read and simple to comprehend. This makes it a breeze to manipulate your data and use it for whatever you need to use it for.

Cons: While there is a basic plan, Survey Monkey does have paid options. This means the basic plan is severely limited in options. You have a limited number of surveys, questions, and even responses. Customer support is even limited based on whether you pay money or not. While every program needs money to pay for their different employees, the price is certainly steep.

Furthermore, as far as responses go, it would be nice to group responses based on participant. Say you created a survey in which you were asking your employees to rank different staff benefits. If one person was unhappy with the company in general and gave 1 star to everything, it would group the responses for each question. You as the form creator would not be able to look at the results and be able to firmly say that it was only 1 person who was unhappy with everything instead of a few people unhappy with certain things. If you could group responses by the person responding as well, that would make everything a lot easier.

Overall: Survey Monkey is an easy-to-use system which has provided a means by which we are able to better understand how we have succeeded with different customers and where we need to improve. While there is a fee to receive all the benefits with Survey Monkey, it has certainly been worth it.

Survey Monkey - Easy to use

Dec 26, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Survey Monkey is very easy to use and is great for sending out surveys to a large audience. Survey Monkey software formulated the feedback you receive back from customers in easy to read charts and tables. One of the features I really like about the software is that you can send different emails (or campaigns) from the same survey to compare different groups responses while still being able to look at the results overall. I used this feature this fall to send the same survey to four different groups. This allowed me to compare the satisfaction of each week of our programs as well as the satisfaction overall.

Cons: I had a hard time at first figuring out the different setups for each of the questions. It would be helpful if there was a definition next to the different settings. However, after a little trial and error I figured out what everything did.

Overall: Survey Monkey has helped our organization gather information about customer satisfaction, our programs, our teachers and our services and be able to display that feedback in an effective way. Before we used survey monkey, we used to give out paper surveys at the end of each of our workshops. During the summer we run 125 programs for around 1500 individuals. Gathering and analyzing that information from the paper was a big task and although we gave out the survey we never had time to aggregate the results. With Survey Monkey that is all done for you. Now we can actually use the feedback we are receiving from stdudents and parents to make positive changes that returning customers can see. In the past three years, returning campers and parents have definately noticed that their opinions and feedback is being heard and postivie changes have been made.

Capterra loader

SurveyMonkey enabled us to supercharge our market research without heavy monetary investment

May 20, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money

Pros: We found it so easy to set up any type of survey based on what data we wanted. Competing services do no come close to the survey type options that SurveyMonkey offers for all manner of uses ranging from inter departmental data to customer research.

We didn't even have to read through the documentation before using the services that SurveyMonkey offers, a towering testament to the intuitiveness inherent in the service.

The templates are really helpful for a new term members who don't know how to craft a professional and complete survey. We mostly start with the provided templates and slightly modify them depending on our needs.

Every team member gives the user experience an A+; there's little or nothing to complain about with the user experience

Cons: the very attractive advantage plan is quite expensive for small to medium businesses. It would be nicer if this package was slightly more affordable since it has very important features that the marketing department cant really do without.

There isn't a live chat option that we could use. This means employees from differing time zones can't easily get helped

A superb application that allows you to create your own surveys

Aug 21, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is an ultimate cloud-based software which helps you to create your own surveys with the help of question format templates. Its basic version is free, so you can try it for free. It is very easy to create a survey with a variety of question types. It is very intuitive and user-friendly i.e. can be operated with a short learning curve. It has great reporting capabilities and in addition, it's time complexity is also very low. The combination of data and results are also very good. It allows you to customize your questions. Its uploading and shareability are quite remarkable. It helps you to know whatever they want, through surveys which is also very helpful.

Cons: Let's talk about some negative aspects of SurveyMonkey. Sometimes it hides some important information while doing surveys and other times snags are being caught that resulted in the improper implementation of surveys. It is also having the problem of creating duplicate entries. You cannot change font type, cannot export data in free version, doesn't allow collaborations, limited survey responses, inability to include video or graphics into the survey, etc. are some of the other problems of this application. Although, its time complexity is good but does not work well with more complex surveys and complicated skip patterns. However, you must have to learn to know how to analyze the results on the more advanced level. And lastly, if you want to use it to the fullest, you must pay higher for it.

I didn't expect it's so easy to know who your clients are

Jul 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We were working on some business logic enhancements for our client who is an online shop.

As we run out of free version capabilities really quick, we ended up on Advantage yearly subscription. While our client was excited about ability to perform segmentation of his clients, client also wanted to share some of survey results with his end users in real-time. Part of client end-users were excited to feel influencing on online shop design and assortment, so, I believe, we also earned an additional points of our end users loyalty. The client itself is really successful, they increase sales something like 3x over pas year, and the role of surveys in that is undoubted.

Cons: Sometimes there's lack of options to provide enough options to create flexible enough survey.

In particular we were unable to fin an easy option to switch users to another flow of survey based on segment they qualify based on first 3 questions. Survey results are not ordered by time that participants took it.

Overall: Client increased sales 3x times!

Satisfactory survey creation and analysis experience

Nov 18, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: It is a really useful tool and very easy to use. It is easy to create a survey, read the final results and provide an open response. All with simple steps. It can be a bit expensive, but that does not mean it is not excellent to gather the necessary information for my work, all from a more interactive and easily accessible perspective for other users. It has been an effective communication platform, together with my work team allows us to interact directly with clients and in this way obtain all their opinions. In general, the data reports worked perfectly for us to obtain general knowledge about how we work in general aspects.

Pros: It is easy to build and send surveys with a simple and attractive format, analyze all the results automatically, showing all the final results in excellent charts and graphs. It is an incredible alternative that allows you to connect with many people through the different surveys, offering the possibility of collecting all the data in a simple way. It is flexible and very diverse, it contributes with the construction of the surveys, but I can customize it according to all my requirements and objectives, it is totally adapted to my needs. It has very different characteristics and functions. I can create open answers, upload photos and graphics, all together make implementing the software much simpler and incredible.

Cons: The price for a premier version, with some features included, is a bit high; much more than I am willing to pay. It does not seem fair that to include a single feature needed to be able to continue working with the software in a more comfortable way, I have to join completely a different version, much more expensive. Some formats can be a bit limited, it creates some technical conflicts when viewed from another device than the computer version.

No mess, no fuss Survey tool

Dec 06, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I rated customer support although I've never spoken to them and never had a need to. I didn't want to give them a low or average rating, so I gave them the benefit of the doubt with a 4-star :) Truly, this is software that you can set up with little to no management on a regular basis. When you are ready, you can pull the data you've collected and do some fancy filtering when your team needs further insight into one aspect of your data collection. It's a no brainer to add this to your business process.

Cons: For the most part, I don't have any! Plus they have a monkey in their logo... who doesn't love that? If I must say one thing, then I'm unable to send out a general survey link while at the same time automating the collection of responses into separate categories.

Overall: We are able to maintain a high standard meeting and exceeding guest expectations because we use this tool as a tool for quality control. We are constantly monitoring whether our guests receive the experience that they are promised when they first become a customer.

One of the best cloud based software as a service online survey creation tools!

Jan 12, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - Simple and easy to use interface.

- Able to quickly generate and sending out a form which can be used to get feedback from people around the world.

- Little to no training is required even for a beginner with creating and sending out surveys.

- Ability to extract and share actionable insights on the fly and take corrective actions.

- The surveys are highly customized according to one's needs. For instance: a company's logo can be added.

Cons: - The cost of Team Advantage and Team Premier plans can be high for small and medium businesses.

- The free plan is of little to no use for any business as it comes with major limitations:

A survey with only a maximum of 10 questions can be created and only maximum of 100 responses can be viewed per survey.

Overall: The tool can an asset to any business because the feedback received from the audience can be used to make improvements in the existing business model, ultimately helping a business in gaining satisfaction among customers.

Super easy survey tool!

Nov 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: My association pays for Survey Monkey which means that we can do special themes and branding - which look amazing!! The product is so easy to use and there are a number of question templates that make it easy to get the kind of results that you are looking for. Then, just export it all into an easily readable report! We previously were using a survey tool that required us to completely re-format the report that took hours of staff time. Now with just one click we have results that are easy to read, share and store.

Cons: Once you determine how to export the survey to meet your needs it is simple, but it does require some effort to ensure that you are selecting the correct reporting options. Also, if you need to add an attachment to the final page of your survey, you have to make sure that you click off of the link before hitting next or else it does not save the attachment. We have sent out a few surveys without the necessary attachment before figuring out this rule.

Overall: Overall it is an easy way to gain feedback and it is easy to use! I like the different pricing options as well.

Capterra loader

Very satisfied with the results obtained from its simple and easy use

Jun 17, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Its free version is very convenient or with a small investments of money, a very versatile tool is available for surveying. The response tabulations are made immediately and it is easy to send the interviews to the respondents.

The questions can be reordered in a simple way, after the questionnaire has been elaborated, facilitating the restructuring and design of the survey.

It does not occupy space on my hard drive, which makes it available anytime, anywhere.

The program tabulates and graphs the results, as it is answered (real time), which contributes to saving time in this activity.

The software highlights the highest values in each item, which contributes to the rapid interpretation of the results.

It indicates through the use of the highlighter who has answered the survey, which facilitates locating the missing persons by filling it out.

Cons: When questions are asked with multiple answers and require clarification in the order of the response, there may be a problem. Also when questions related to knowledge are asked and you want to discriminate the first mention (Top of mind) of the rest of the mentions.

There may also be problems with open questions, their quantity and how to analyze them

Overall: This software is a tool that I have used and I would recommend it with confidence to my colleagues. Several types of questions can be made but what I like the most is the ease of delivering the survey and the immediacy with which we have the data already processed and graphed.

As the name states, this is an easy survey builder but it can be used for a lot more.

Sep 11, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software has a very straight forward user interface both for the admin and the end users. It is very easy to build any kind of survey with many different question types using just a few logical clicks. Each question you make can be customized in any way you could need. Since this is basically a form builder, you can use it to make all kinds of forms that don't necessarily have to be considered "surveys". The reports it generates are well laid out and it is easy to get different graphs or details out of the data you collect.

Cons: It's almost too simple. Some more customization ability regarding the look would make it better to me. It's a little too obvious you are using a SurveyMonkey form when you see one and having more brand separation would give users a more non-generic feel. No document upload feature limits the abilities but most surveys probably don't need that feature.

Overall: It really couldn't be much faster or easier to build a simple form when ever you need one with SurveyMonkey. As long as you don't need to collect something like files or payment from the end user, you can and probably should use SurveyMonkey to build your forms. It's a big time saver when you can copy older but similar surveys you often use and the interface is more intuitive than anything else I've used when building from scratch.

Functional surveying tool that gets good response rate due to its ease of use by the target group

Sep 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Setting up surveys is quick and they look good when you send them out there. If one has planned the survey well, the results can be very effective in motivating for changes in the business plan or strategy. Respondents find the surveys easy to complete quickly. The data sets that are gathered can be filtered and additional features are available for which one has to pay. Even so, when the results of the survey save the company money, one can easily justify the expenditure on R&D.

Cons: No real problems were experienced while using Survey Monkey. To stay ahead in the field, picture survey might need to be included, and also the possibility for updated feedback, or timed responses. For example if I want the respondent to be reminded to respond on a particular question again some time later, to measure a change in circumstances, it would be useful to tag a "sub survey" onto the main survey, without having to set up all the questions again in a second survey. Setting Survey monkey up to be like a "Random Comments and Criticism Help Desk" is being tested by using the original survey and submitting it to a smaller weekly group of customers, but the amount of extra effort is being outweighed by the "norm" of currently "adequate" in-house customer support function.

Survey Monkey has multiple benefits

Nov 24, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: In the past, I used Survey monkey to conduct surveys and get information for projects, experiments, and research. However, most recently it was the platform I used to nominate someone for the American Red Cross Heroes Breakfast. I like that it made it easier to provide all the necessary information that was requested.

Cons: Once I got to the end and clicked 'done' and new survey popped up. There was no 'Thank you for your submission' or any type of confirmation that my information had been captured. I did not like that because it took me 30 minutes to do the nomination and I had type a great deal of content that I would not have been able to retrieve. I was left wondering if it had even gone through. So I went on the Survey Monkey customer service portion of the website (FAQ's) and learned that all entries are recorded and submitted once you click 'done'. That was reassuring, but it would have been nice to not have to go through all of that with simply a confirmation of receipt (and maybe a final preview sheet (of all that I had typed) before submitting).

Overall: Overall, using Survey Monkey has been a positive experience. I feel as though more places should use a similar model (going through Survey Monkey) to collect information for awards or nominations, maybe even proposal submissions because it was so easy to follow.

Excellent interface and composition.

Jan 18, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: SurveyMonkey has benefited me a lot in conducting surveys for my company, previously the opinions we received were not to our liking and since we started using SurveyMonkey, we have noticed a reasonable and excellent change to our response statistics.

Pros: What I like most about SurveyMonkey is the excellent interface it has, for a while SurveyMonkey did not have the same interface, the previous one was ugly and very unpleasant, thus causing discontent for me when conducting surveys. Since the interface was changed, I have now made progress in the comfort of my work and the surveys I do are more appropriate to the opinions I seek.

Cons: Although SurveyMonkey is an excellent software and that helps a lot in the creation of surveys, I have not yet been able to afford the high prices it has in its last memberships, I would like SurveyMonkey to reduce prices considerably, would be a very accessible advance for all.

An outstanding tool to prepare simple surveys.

Jul 11, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The application is easy to use and helps you attain in-depth information from the audience. It's a very straightforward platform where you can just upload and edit your questions. Superb reporting feature is available where analyzing is done by graphs and charts and you can export to spreadsheets or pdf format, and also space is given for writing out detailed responses. The tool is very cost effective. There is this skip option that respondents can use for skipping questions that don't apply. You can send unlimited questionnaires by using the professional version. Great customer service and support team is another plus. You have a variety of ways to collect information from the customers like via mail, sending them a link or facebook. They autosave all your past surveys, making it easy to track those surveys. You can send follow-ups to respondents who have missed to fill up the questionnaire.

Cons: The software supports only a few languages. Including video to a survey is not as easy as other stuffs. Difficult to create complicated surveys with complex skip and quality checks. Attentions check system is not as best as those we see in some other survey apps.

Capterra loader

Ideal for fast collection of data

Feb 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We use SurveyMonkey for a lot. Any time we need to quickly poll staff or clients - we quickly create and send a SurveyMonkey. We have even built the program into our regular processes - instead of collecting forms from multiple partners or organizations, we use a repeatable SurveyMonkey.

Cons: It is hard to create a budget form on SurveyMonkey - you really can't mix it with excel too well. SurveyMonkey may have to try a little harder to compete with other form software.

Overall: SurveyMonkey simplified a lot of form collection that we used to do. It is also fairly mobile friendly. It has changed how we view and collect information, as well as how we present it. We engage clients and partners easily 2000+ times using SurveyMonkey in a given year and will continue to do so. Without it, reporting data would also be difficult. We have the gold level plan and use it for everything. It is one of the best bang for buck possible.

Ease with which the baselines.

Jan 19, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

2 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: SurveyMonkey has benefited me a lot at the business level because I have been able to provide very good opinions for our company, I have been able to provide very well qualified and well-explained opinions that make our work status progress.

Pros: What I like the most about SurveyMonkey is the ease with which the baselines are created, so that various things can be inserted into the survey, such as videos, images and many other things that supplement the survey and make it have a result of more feasible opinion, the ease with which the surveys are created in SurveyMonkey is unmatched, has a very well formed platform that grows comfort.

Cons: The SurveyMonkey prices are very expensive, I would like SurveyMonkey to reduce the amount of money appropriate to buy the Premier plan, the last one in the list, in order to have a better and easier access to those features and the benefits that this subscription brings . I would also like SurveyMonkey to develop PC software, to get better survey control and better synchronization.

Excellent on-line survey tool

Nov 03, 2016
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy-to-use | intuitive | fully web-based with no client to install | compatible with nearly every browser and ability to reach respondents even behind complex corporate security without compromising that at all.

Overall: As a sales performance improvement coach, trainer & consultant, I needed a way to automate the often tedious administrative job of sending and collecting the pre-workshop assignments that provide much-needed input to shaping the client's workshop and selecting the opportunities on which the group will work during the session.

SurveyMonkey came to the rescue 10 years ago by providing an on-line platform in which totally customised surveys could be quickly designed, deployed + monitored and followed-up easily and effectively. Clients were delighted with the information provided to them as feedback and workshop participants enjoyed comparing their own responses to those of other participants, and in large organisations, normed with other groups.

Over the years, SurveyMonkey has added numerous features and capabilities including excellent graphing and data sorting, as well as response purchase from selected target audiences. This allows for even better reporting and data presentation to clients, enhancing the value of our services to them.

Prices have indeed gone up over the years, but the overall value for money is still very good.

Recommendations to other buyers: Use the free subscription to test the platform for your specific needs.

Survey Monkey is a great asset to our customer care!

Jul 26, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ability to quickly make surveys that are brand appropriate for our customers to collect information. SurveyMonkey has an integration with Hubspot which allows information to flow back into a customer's profile. The questions are simple to make as well as change out to different styles such as dropdown, star rating, fill in the blank, etc. The responses are easy to filter through once you recieve them. There are templates to use for basic surveys or you are able to create your own from scratch. I tend to create my own since we typically want speicifc wording. They make it extremely easy to share on social media as well if you are looking to get responses from a general audience or use it as a prospecting tool.

Cons: The only slightly negative thing I have to say is that it took a minute to understand who to create a survey from scratch. Invest in getting to know the product before working to create something under a timeline!

Overall: We have been able to easily put together surveys for events that offer CPE credit, contact updates for our customers, gather information for prospects, get feedback from events, and create surveys for health checks. One of the other great things we have been able to do is create a survey to send to customers before they complete a case study so the marketing department has a great understanding of the company going into the interview.

Capterra loader

SurveyMonkey is all you need for professional surveys with the ability to analyze results easily!

Jul 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I have used SM for about 4 years now, throughout my education, for the purposes of academic research, market research, opinion polls, event organizations and during course evaluations. What I mostly like is that it is very easy to start a survey on your own from scratch, with helpful hints scattered on the page right where you can see them and auto complete functions to save you long and laborious minutes of mundane clicking and typing. For those who would like to use existing survey samples, SurveyMonkey offers a very good variety of templates for every niche field you can think of, with insights explaining the relevance of that particular template.

Once created, you can it share directly via link, via social media, via email and via social media, with even the option of QR code! As for the results, you could filter to see data trends, plot graphs, view individual answers, view summaries and suppose you could not reach the user base you wanted in numbers, for a small fee you can get more test takers off the website itself.

To conclude, here is a small survey I created in the last 30 seconds to show how easy the entire process is.

Cons: No negative comments from my side after 4 years of use, nor do I have any constructive criticism to offer.

Overall: Easy to use, intuitive for new users, comfortable for old users, wide variety of templates, auto-complete features, analyze results in different formats, find people to take your survey from the website itself and much more!

Capterra loader

Easy to use and brand for your specific application

May 07, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

2 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We use this software for many different things - internal and external constituent satisfaction surveys, research for new products and other areas where we want to collect anonymous information.

The surveys are very simple and intuitive to set up and contain almost unlimited ways in which to pose questions and receive feedback. Reporting is very easy and you can 'slice and dice' the data in many different ways, set up filters, export to pdf and excel quickly and easily. You can also add your own branding to the surveys, home pages etc.. to make them more customized.

I also like that you have the option to embed a link to the survey in your own communication or have the software send and track open rates for you.

Cons: We use this software quite extensively for an organization of our size (about 100 surveys every three months) and my only drawback is that it seems fairly difficult to organize and find old surveys. You can set up folders but the home screen still shows all of the surveys in a long list that you have to scroll through.

Overall: Simple to use and appreciated the discounts for non-profit users.

SurveyMonkey Bottomline

Sep 25, 2018
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: SurveyMonkey is easy to use for basic data collection. If you want to create and administer a quick survey that has up to 10 questions, then it will do the job for you. It's free and you can get about 100 responses at the most for the basic plan. However, if you are looking to collect more robust information from your clients or an audience, then you will need to pay for a better plan that can give you a lot more concrete data.

Cons: The free edition is so basic that it is not worth it for those of us who want to build robust surveys and collect meaningful data out of participant responses. It would be great it the basic edition had more options, such as access to logo additions and URL links without an extra added fee for what is considered to be a basic survey. The platform itself is easy to use but the functionality of moving questions up and down can be somewhat inconvenient at times.

Overall: SurveyMonkey is a great platform if you are not looking for too many free options. Overall, it is easy to use and gets the job done. I would highly recommend paying for a plan to get most out of the software. Depending on your needs, it might be worth it to pay for it.

Professional research results with no hassle

Jul 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: In higher education, we are always looking for student, faculty, and alumni feedback to try to better the services we have in our facility. With SurveyMonkey, we can create multiple surveys to canvas many of our needs.

For example: set a student with a laptop and free coffee up in the lobby and ask students/faculty/staff to fill out a "building satisfaction survey." Another great use: sending a follow-up survey to clients after they have held an event in our facility. SurveyMonkey gives us great feedback either way, which we can then use in our annual reports.

SurveyMonkey makes it easy with lots of templates, so even the lesser-tech-savvy employees can get a general grasp on what's going on. The ability to alter the templates to suit specific needs is ideal.

Cons: Budget is a growing concern at our institution. Although there is a basic package, the advanced options can certainly take a chunk out of our dwindling budgets.

Although SurveyMonkey accomplishes exactly what you need it to do, more (or at least easier) integration with other programs would go a long way.

Overall: SurveyMonkey is an easy to use and easy-to-distribute way to get much needed information from our student/faculty/and staff. This information is imperative to our end-of-year reports, which then inform the college's entire strategic plan.

Best preferred survey platform to create surveys forms or assessments instantly. Value for money!

Oct 09, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: This software platform compared to its competitors like Qualtrics and SoGoSurvey offers a better User Interface and a smooth end-to-end product flow.

It is really simple to create surveys and assessments in this platform and distribute and generate reports based on the data collected from participants.

The overall usability is also pretty well thought off!

I would love to appreciate this tool for its simplicity and it's user-centric focus as it keeps the most important features used by the public in mind.

If you wish to purchase this, there are various packaging options too and it's a real value for money based on the features the package provides and based on your requirements.

For an Indian, I would definitely recommend this tool.

Cons: The support team is really obnoxious! There are a lot of issues noticed at times and when we try connecting with the support, we don't hear instant feedbacks or resolutions. I personally believe SoGoSurvey does a wonderful job in this regard.

Most of the features are missing as compared to its competitors making this a less preferred tool for k12 schools or other areas.

Overall: Really easy to create share and generate reports and visuals based on the data collected. A great platform to use!

Surveys Made Simpler

Aug 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: SurveyMonkey's surveys are very easy to make. With a wide variety in the type of questions you can use, and the sheer number of customization options for surveys, SurveyMonkey's surveys are top notch. The survey interface itself is beautiful. It's sleek and modern, and is easy to navigate, even for first time users.

SurveyMonkey has allowed my company to receive feedback from customers, which has allowed for us to improve our customers' experience. SurveyMonkey played a large role in allowing for this improvement to happen, as it was the software we used to collect data from our customers.

Cons: There are basically no cons to SurveyMonkey. It's very easy to create new surveys, and get them out to customers. The design of the surveys are modern and clean. I recommend SurveyMonkey for any company that wants more insights into their customers.

For Staff Evaluations

Nov 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: I liked being able to set up the questions in several different formats depending on the results we were looking for. ie: yes or no , multiple choice and essay answers. II also appreciate the ability to use templates to have good looking surveys instead of a basic black and white. The final thing I appreciate is the ability to export the replies and set up my own formatting of the results of the surveys. As an administrative assistant I could then strip any confidential data while still maintaining the integrity of a person's response to then present the results to the board.

Cons: There were no real cons. The product met my needs perfectly.

Overall: The product was used for many different functions within the school setting that I worked in. It was used for staff evaluation:s a. from peers regarding work relations and cooperation and b. from parents evaluating a teacher for their yearly evaluation process. It was used for staff input into decision options such as calendar item input for scheduling during the school year. The athletic director had me set up coach reviews, etc. I used this program in my previous job at the school and will now take it to my current job.

Several user accounts.

Jan 20, 2018
4/5
Overall

4 / 5
Ease of Use

2 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: SurveyMonkey has benefited me a lot within my company, I have been able to apply different opinions for the products we offer, thanks to this software we have known the things that our clients like and do not like.

Pros: I really like the SurveyMonkey login because you can create several user accounts for a single company, it's not like other software that only asks for the company's user name and you must be part of that team, on the other hand, surveymonkey is a very diverse software with its prices and has been able to interpret them in a good way, thus adding several work plans that complement its use.

Cons: I do not like that SurveyMonkey has very little capacity to present pre-made designs in surveys, I would like to add various designs to supplement the creativity of the person who is doing this work to help make the survey much faster and you can get effective success in the survey.

Immediate reliability in each response received from this platform.

Mar 13, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: The use of SurveyMonkey has benefited me in my company because I have managed to create many surveys with different designs or with designs that I can design myself, it is very easy to manage this platform and it generates very good reliability in the answers.

Pros: What I like most about SurveyMonkey is that you can create several collectors for the same survey, for example, one custom for a group of clients, and another general, to hang on the web. It allows to adjust the degree of confidentiality of the answers, being able to register, or not, the origin of each answer.

Cons: I do not like that it works with nominal users, which allows to open several sessions with the same user at the same time, which is very useful. It has 3 basic modules: design, collect and analyze, this is a serious problem because when changing the password, all people are disabled from using the program.

It gets the job done!

Jan 02, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The usability of it! Our account is open across our organization which means different experiences engaging in technology. Those people within our organization who aren't the most tech savvy are still able to use the platform with little assistance. The process makes it pretty easy to walk through setting up your survey, especially if you are sending similar types of surveys, the copy feature is the best!

Cons: Sometimes we have difficulty creating list for who to send the survey to. At times we want to send the survey to the same group of people with one addition. Each time the program would create a whole new group which left us with several groups and a lot of cleanup on the other end. I think if this feature was a little easier to adjust for your needs, it would be really helpful in the sending process.

Overall: Overall I think it's a great tool! I would love for the customer service options to not be tiered and accessible all across the board. At times we had quick questions, but required more work to ask then the actual answer to the problem.

Invaluable tool with some room to improve

Oct 04, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Just the simplicity of getting actual feedback from just about any size group about a wide range of topics, using a pretty huge array of question types is an amazing aid to decision making. The graphical reports of data are also a major time savings in many cases.

Cons: There are some statistical and data science bad habits that SurveyMonkey enshrines. For instance, the 1-2 coding of yes-no questions is kind of silly when the obvious way to handle it would be 0 for no and 1 for yes. We generally end up converting reports in Excel to show that. Also, the ambiguity in numeric exports of Likert scales as to which is the top end of the scale is a little annoying. Many times I have inadvertently built a question such that 5 turns out being worse than 1; it would help if SurveyMonkey kept me from making that mistake. Also, the constant use of average Likert scores has made people forget how statistically illegitimate that practice really is. You can't average categorical data meaningfully because a 1 isn't 1/5th as good as a 5. But that just goes to the naive use of what is a pretty powerful tool. Maybe SurveyMonkey should offer some guidance on how to use stats without deceiving people.

Overall: While some exports require substantial cleaning, there is still no getting around the huge value added by being able to survey people on a simple, intuitive platform like this. It's an invaluable tool, if an imperfect one.

Best way to get answers

Oct 31, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Many formats to create a survey. When you need to gather information from a group of people this is the best way to do.

You can send out the link and set up for answers you need. We use this survey daily where I work. Everything from tracking information through the form and gathering information needed for training, daily operations, tracking customer interactions.

can be anonymous for real answers

You get a detailed report of each survey.

Cons: I have not found any Cons with this application.

Overall: Survey Monkey has made my life so much easier at work. I would suggest this application for anyone that needs to track information on person by person basis.

Capterra loader

Simple Way to Make a Survey

May 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that there are some ready made templates available if you are in a hurry. I also like that I can create my own survey from scratch by customizing what questions I want to ask and the format for those questions. New surveys are very simple to create because the program walks you through the steps. The program also allows you to add a logo to your survey to make it more professional looking. It automatically inserts our logo when I begin a new survey.

Cons: When setting up a question, the screen can be pretty cluttered with all of the choices you need to make. You type your question, then you have to select the format for your answer, and then you need to either type in your multiple choice answers or provide whatever is needed for someone to answer your question. When I first started using Survey Monkey, it was a little tricky to maneuver around all of the items on the screen.

Overall: This software has a free version that works fine for my needs, so that is a huge benefit. It creates a very nice, professional looking survey, which is very important.

The best survey software

Oct 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: They have made it much easier to create surveys. I especially love the predictive feature, where it knows what kind of question you are trying to create. It used to take 15-20 minutes to create a survey, now it takes less than 5.

Cons: The fact that you can't delete the timestamps on open-ended answers. This diminishes the anonymity, as people can look at when the answers were entered and piece them together to try to determine who said what .

Overall: I've used SurveyMonkey for as long as I can remember. I have tried many, many other survey software companies, but always end up sticking with SurveyMonkey. They are well priced and the software itself is intuitive and easy.

Very easy to use, quick to set up, and handy basic analytics

Nov 15, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: 1. Very easy to use, low learning curve

2. Templates on how to structure your questions are readily available (e.g., drop-down field, or free text with limited text length, etc.), so you can quickly set up your survey

3. Once survey is designed, you can easily share the survey through the link provided (i.e., cut and paste the link to your survey in your workplace email or send survey out directly through Survey Monkey)

4. The analytics tools are intuitive and great for simple datasets

5. Free to use for non-pro version, which should be more than enough for most simple survey purposes

6. Survey form optimized for both laptop/desktop and mobile phone

Cons: 1. Still very much browser based, with no integration with the common apps that I use at work (e.g, Outlook)

2. Unlike its closest free-to-use competitor, Survey Monkey requires that I sign up for the pro version when I want to create a survey with more than 10 questions.

Capterra loader

Easiest Survey Tool

Nov 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: SurveyMonkey is the easiest survey tool to use. Since high school, through college, and even post-grad, I've been using SurveyMonkey. What I like the most is that it instantly creates your survey. All you need to do is just fill in the blanks and the rest is taken care of for you! I also like that there is a free version of the tool, so it can be accessible to really anyone who needs to use it.

Cons: What I like least about this software that if you are using the free version, you are only limited to 10 questions per survey. You have to make sure that whatever data you need to collect can be collected from just 10 questions.

Overall: I've definitely had a very good experience with SurveyMonkey, both as a user of the software and as someone participating in other people's surveys made on the software. SurveyMonkey has always been my go-to software when I needed to create surveys for school projects or personal use. It is so easy to use because SurveyMonkey gives users a template to use to make a survey, which is really helpful!

Great service for free survey and data college

Jan 18, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: SurveyMonkey offers a free outlet for surveying individuals. Many of these services are costly when you go through other sources. There are templates you can pick from that makes the set up very easy. This is great, particularly, if you work with those who have little familiarity with survey design and need just the basics. Also great for work with high school or undergraduate students.

Cons: There are limits to the number of questions you can use and how many people the survey can be administered to. This can cause issues if you are looking for large scale survey administration or want more in depth data collection.

Overall: I have had experience with SurveyMonkey from the time I was an undergraduate student until now. My first data collection as a college student was conducted in SurveyMonkey. This tool helped me to learn the basics of how data is collected and deducted, then analyzed. I have since gone on to use this tool in my work with students and as a convenient tool for surveying groups to get quick numbers as needed.

Go to survey generator for large responses

Jan 03, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software analyzes results very well. It breaks the results down in easy to understand graphics, that are aesthetically pleasing enough to use in reports. The software shows results in multiple ways as well. Another big pro is just the ease of use, the question type generator makes it simple to choose the best format for each question and helps make your survey flow better.

Cons: The downfall is you lose some of the customization that you may get from other softwares (of course using free versus paid changes this a bit). As an online portal, it obviously works best online, but there are some instances where you want to have a printed version as well (say at a community meeting to hand out to those who would like to take a hard copy) and it just doesn't print well. It prints very long, as the questions can't be condensed (spatially).

Overall: This has really benefited our business as it allows for easy distribution of surveys online which generates the most results.

Easy and clean efficiency

Oct 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: I really enjoy how clean the produced survey looks to the survey takers. The ease in clicking a link that takes you directly to the survey will make that much of a difference when trying to convince people to take the survey. I also really like that people do not have to provide too much information when taking the survey as this normally deters then from continuing ahead with it. It's a free tool which is probably its best aspect. Second to that, it's so easy and quick to make a survey. Why wouldn't a business or individual use it for research purposes?

Cons:

There is nothing that I can flag for but I think SurveyMonkey could improve on their marketing. When I first came across it, I was skeptical about continuing with the survey because I wasn't sure what clicking the links would do - there's a new concern for cyber safety. With better marketing, people will more likely take the survey.

Overall: I take SurveyMonkey quizzes all the time because of how quick and easy they are. I really enjoy this platform and I have often thought (as an academic), that should I need to conduct a survey, I will turn to SurveyMonkey.

The Little Monkey that does all the work

Oct 25, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Templates,

Choice of question formats,

Option to change colors and designs,

csv file uploads,

excel downloads,

ability to update customers you already entered,

ability to send surveys to survey monkey users for input

Cons: you have to pay for additional users,

some things are limited,

certain extras cost extra,

Overall: We have used the survey monkey for years, and I used it in my last business as well. I think it's becoming more well known, so customers aren't as afraid to open it, as when I started using it. Now it's a go-to for several businesses. Especially those just starting out with surveys.

SurveyMonkey evaluates each positive and negative opinion.

May 22, 2018
4/5
Overall

5 / 5
Ease of Use

2 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: It has benefited me because I have managed to control much more what the client wants to tell me, now in my company we have managed to please the client with what he asks and we have analyzed each opinion to improve day by day.

Pros: SurveyMonkey is one of the best powers in surveys, and what I like most about this platform is basically the platform as such, the design that is currently offering clients and the major commercial powers, better valued survey design and features that encourage you to complete a survey.

Cons: The problem is that SurveyMonkey should exponentially lower prices so that customers see a buying opportunity, prices are very important and surveymonkey is not seeing that, every day new users are lost for such high prices.

SurveyMonkey not just for monkies!

Oct 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: We love SurveyMonkey! We use it to gain feedback for our customers and love the reports it garners as well as the information we requested. We also use it internally for voting for employee of the month and other employee recognition applications! It's so easy to use and set up a professional looking surveys!

Cons: There is nothing I dislike about SurveyMoneky!

Overall: We love SurveyMonkey! We've used other products like it that are clunky and not easy to use. But SurveyMonkey is so easy to use and creating surveys is as east as 1-2-3...even a monkey could use it!

Automated survey results emailed to users. Cut response time: 3-5 days to 15 minutes - 90 users/mo.

May 19, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: This project streamlined efforts of administrative staff; each survey required 30+ minutes to manually process a results report, now the process is automated. Improved response time to client from 3-5 days to 15 minutes. The SurveyMonkey team gave great assistance during the build phase. Their software plays well with others. I highly recommend SurveyMonkey. fyi...this project uses SurveyMonkey, Zapier, and WebMerge and has been live since Dec 2016. We've used SurveyMonkey as standalone product for about 5 years.

Capterra loader

Survey Monkey Business! No Playing Monkey Games Here!

Oct 24, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The ease of use first of all! It is very easy to manuever around for sure! Plus they genuinely ask questions that you are interested in and I love the statistics that is shown at the end of each survey! Nice to know what other people's points of views are and what they think believe and are passionate as well too!

Cons: Nothing really! Other than the fact my mind goes blank sometimes and I can't think of anything else to ask! Lol!

Overall: Outstanding! Would give this business an A+ all the way around! Easy payout and fun to do at the same time!

SurveyMonkey Review

Dec 19, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: What I like most about SurveyMonkey is that it is an easy way to get people's opinions on a variety of topics through a simple forum. Since surveys could be sent through links it is super easy to get people to participate on the survey that user created. After people complete the survey, the way SurveyMonkey displays the data is super simple to understand and interpret.

Cons: Since there is a paid version of SurveyMonkey so the normal free version is limited compared to the paid version. I wish the paid plan was a bit more affordable for a student that way I conduct surveys around campus.

Overall: Overall it is an easy way for a company or a person to get feedback for a product or a project!

We set up surveys on Survey Monkey about 5 times a month.

Nov 16, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

1 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Survey Monkey can be a free account, however because we want full customization and to use it for multiple clients, we have a paid account. The charge for an account is minimal, and worth every penny. We get full customization of each survey, the user interface is incredible easy, and surveys are so streamlined. The best part is they provide tracking/reporting metrics on each survey that is significantly better than survey software that is much more expensive.

Cons: We oftentimes add a gift card as a "carrot" for filling out the survey. Survey monkey has not streamlined the process of issuing a gift card with the survey, so we have to send it out manually. For smaller surveys that works fine, but for much larger surveys we have to use a different system because manual gift cards is not a cost-effective option.

Overall: Ease of use and functionality. Customization and tracking/reporting.

Awesome and easy

Aug 07, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Survey monkey is great. We use this frequently. Quick and easy surveys over a project to a group of staff to get an honest opinion in a number of situations. We use it to eliminate hurt feelings among stakeholders. It has many uses and features but most importantly it's easy to use and the results are sinple and straight forward.

Cons: What's not to like? I can't think of a negitive. It doesn't have tons of bells and whistle's is the only reason I didn't give it five stars but that is in no way negative. This isn't some advanced technology, it's a fast way to get a public or group opinion and keep it anonymous.

Overall: My business uses it to gauge success of projects, direction of projects, quality of contributors in a discreet and anonymous way that doesn't point anyone out or critique specific ideas in front of the group. This has kept down office drama but kept managers in the loop as the true progress. We've also used it for other things unrelated. Highly recommend

Capterra loader

Easy to Use Tool - Possibilities Limitless!

Jan 07, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, participants aren't required to create an account and the built-in questions offer some great options to get your survey laid out well. The free account level does provide you with a method to create a valuable survey, distribute the survey as needed, and review the results. Able to brand the survey for your organization/business.

Cons: Initial learning curve is high because of how customizable the survey tool is, but it takes very little time to understand how to use Survey Monkey to do exactly what you need. There are some limitations with the free account.

Overall: Overall, a great tool, especially when looking for a free option to get started with simple surveys. The expanded options with a pro account does provide great value as well, I really like the ability to use fairly robust features of the application at the free level for as long as I needed before deciding to upgrade to the pro level account. Easy to use, easy to get input through a web-based survey.

Capterra loader

Easy UI and Great for Quick Surveys, Polls, Etc.

Oct 09, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I have used both the free and banded version of creating Survey Monkey Surveys and it has always fulfilled my expectations.

Creating a survey is quick and easy here and you will be done with a great survey form in minutes for your employees, generic market research, study, etc.

It has the option of response triggered questions which means an extra question might show up or not depending on what the user answered in the previous question.

Survey Monkey also allows you to use to your own HTML creatives.

The survey results are easy to read and pretty intuitive.

I have used their online response team and found them quick and helpful.

Cons: I would love to have an easier way to export/download the data/results to be able to present it in my own way.

Overall: My overall experience with SurveyMonkey has been good and i think its great for start ups and individuals to so their surveys/studies free of cost.

Better opinions, despite the poor user support.

Apr 18, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
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Comments: Despite the poor support that has the user, has provided good benefits in my company due to the functions implemented in the area of surveys, this way has achieved different results than the previous ones and with more valuable opinions.

Pros: I like SurveyMonkey mostly because of the interface that it uses with the client, and it is a comfortable interface where each section of the survey can be organized, any type of content can be organized and made more prominent.

Cons: The problem with SurveyMonkey is the way in which the client is treated, in many occasions I have contacted the support of this platform, and they have given me bad answers or they have told me anything else that does not answer what I ask.

Capterra loader

The foundation of my business

Jan 21, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
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Pros: Easy to use, easy to set up, able to tailor to suits my needs from branding and colours to logos to frequenlty asked questions. Love that I can hyperlink and upload through Survey Monkey.

Cons: My only issue is that I cannot set a permanent page redirection for the end of surveys. The work aroun dis to add it manually to each page.

Overall: Survey Monkey os the bedrock of my business. I couldn't run it without it. I took a clunky paper-based questionnaire and turned it into a sleek, professional, accessable option that adds huge value to my clients.

Capterra loader

SurveyMonkey is the Top Banana in my book!

Dec 04, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Survey Monkey has one of the most simple, straightforward user interfaces imaginable. It's incredibly easy to navigate, and with a few clicks you'll have a custom survey in no time. Perhaps the best part, if you don't need fancy design specification or advanced analytics, you get it all for free.

Cons: There's very limited design features available in the free platform, and even with a paid subscription, you still aren't getting anything too fancy. It's going to be a chunky block by block survey regardless. It also limits the amount of surveys/responses you can get with a free.

Overall: I've been using SurveyMonkey off and on for probably 10 years. I've had both the FREE and PRO accounts, and the PRO is certainly worth the investment depending on your needs. The limitations with the Free account will become quickly apparent, so if your company or project is data driven and going to be conducting multiple surveys a month, the PRO account is a no-brainer.

One of the best email survey platforms available.

Jun 16, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: This app works similarly to other survey platforms. You create, send, and analyze data from surveys. This one in particular was the first one I have used.

I don't use it too much to justify paying a monthly subscription, so the fact that there is a free version is absolutely critical.

The ease of use is probably this app's strongest pro. Whether viewing data collected from responses on a particular survey, or changing a question from fill in the blank to multiple choice, this app is seemless.

Cons: As I stated before, there are loads of these types of apps out there. While Survey Monkey still ranks highly on that list, it falls victim to competition. Google Forms allows users to do much of the same things at a similar ease-all of this for free. If Survey Monkey wants to compete in this market, they need to offer something that their competitors cannot.

Personally, I find the UI to be a little bland. Google forms has a similar issue. One way Survey Monkey could improve their product is by creating a more visually appealing user interface and visually appealing surveys. This is a huge need.

Overall: I enjoy creating these surveys. They're so easy to use, it actually makes you feel smart using it.

Opinions with high quality thanks to the specialization of SurveyMonkey.

Apr 17, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

2 / 5
Value for Money
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Comments: I have benefited from the use that I give to SurveyMonkey today because I have noticed that the opinions I receive every day about my company, are 'real, are more valid opinions that are worth taking into account.

Pros: I like SurveyMonkey because I have seen that its functions are quite easy to use, and each person has an easy adaptation when using the functions that it presents, I had never felt an ease like this, since I had always used pollsters who had some difficulty to use it.

Cons: I do not like that SurveyMonkey has the bad way to present the application for mobile phones, since in that App, similarly it looks like it is on a desk, and this is annoying because it is disorganized.

A good autonomy in each opinion.

Apr 24, 2018
4/5
Overall

5 / 5
Ease of Use

2 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: SurveyMonkey has benefited me within my company because I have noticed that the features it provides have helped the products we offer take more life, and in this way, know what customers like.

Pros: The best thing about SurveyMonkey is that it has a very basic design but at the same time, it supplements the comfort of the client, providing colors that in a certain perspective, benefits the client in the long term so that the stay does not become boring.

Cons: The detail that I do not like about SurveyMonkey is poor customer service, it takes approximately 48 hours to answer the customer's question and this is really annoying because the question is not answered immediately.

Capterra loader

So Easy! We use it all the time

Dec 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Want to poll your workers around fun topics like company party themes / locations? How about technical tasks, or company goals, or asking for feedback? SurveyMonkey provides a great platform to make tasks fun and simple, and also the option to remain anonymous when submitting information. Our company gets great use out of this function, and we only look to SurveyMonkey when conducting surveys to look for certain metrics and organize consistent responses. It saves us time from creating our own internal polls.

Cons: We've been using it for over 3 years now and I do not have any issues to report.

Overall: It has cut down on our internal development time, allowed us to receive instant feedback from a workforce that is spread across 30+ states and several different time zones, and has increased user participation due to the anonymous option of submitting answers.

SurveyMonkey provides excellent progress simply with a good interface.

Mar 27, 2018
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
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Comments: SurveyMonkey is a software that is designed to produce and innovate, currently in my company, there are many benefits it has brought, such as a better organization through surveys, a better connection with the consumer to know what they like and what they do not like.

Pros: There are several features that I get the attention of SurveyMonkey, but in spice, there is one that has definitely made me choose it, and it is the interface, it is a very clean interface, with good colors that improve comfort.

Cons: I have no complaints about SurveyMonkey, the truth is that this software has left me impacted with the excellent results and the measures it takes to innovate in the creation of surveys.

A resource for obtaining opinions more often.

May 01, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

2 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: I have benefited from SurveyMonkey because I have noticed that my company has emerged through a better path, improving each service, or each product thanks to the opinions we receive daily through this platform.

Pros: I like SurveyMonkey because I've noticed that it has a really comfortable interface, and customer support, it's quite nice, they take care of you in seconds and do not mind taking the time that is necessary to resolve the doubt.

Cons: I do not like that SurveyMonkey has such high prices, it is quite annoying to see how small entrepreneurs and even people who do not have the financial resources, have not been able to enjoy the features of SurveyMonkey.

Capterra loader

It works for simple surveys

Nov 02, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: Survey Monkey is pretty user friendly and you can make a simple survey pretty quickly. One nice feature is the ability to collect data and the users are anonymous. An example I used was for if some parents would be willing to pay for the coaches hotel room for an out of town trip. Because I did not want people to feel pressure to say no, or to feel guilt-ed in by other's answers, I used Survey Monkey to collect the data.

Cons: Biggest drawback with the free version is you can only do 10 max questions and 100 max responses on a survey. I understand that you want to push people to a paid version, but limiting to 10 questions really takes away from wanting to use the software. I only use it for 1 or 2 question surveys, spending little time on the site, therefore, would never be in the market to get a paid version because of the limitations.

Overall: Again, for person use or small data collection surveys, Survey Monkey is good. If you are asking more than 10 questions, but only send out 1 or 2 surveys a month, there are better options.

Capterra loader

A nice and efficient program.

Aug 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: It is a definitely leader and the mot recognizable name in this this area. It truly replaces several staff members I would normally have to dedicate to these types of projects. Extremely helpful and efficient, hugely contributes to the increased productivity and improved bottom line.

Cons: There is no way in the world I could come up with anything even remotedly negative about this great program. Thank you for developing and bringing it to the market!

My surveys turn out great with Survey Monkey, but it takes some time to understand all of its capabilities.

Jul 10, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: I love all of the options available for response types (multiple choice, checklist, rating, etc.). You can create almost any type of question/answer you want. A tool that I recently used and fell in love with is the comment feature. I often create surveys for other people in my department and I always had to send them a test and have them respond via email with their feedback. But this feature enables them to leave comments on a specific question in the survey so I'll know exactly what question they have an edit, comment, or concern for.

Cons: I have to say that survey monkey is a little bit confusing when you first start to use it. I was lucky because I came to a job where everyone had already been using it and I didn't have to start creating surveys from scratch. I was able to copy their old surveys and start with that so, I saw all of the response options they previously used. If it weren't for that, it would have taken me much longer to understand how to put a survey together. The editing area really should be a bit cleaner and easier to navigate. We probably would have spent more money on a more premium version (we don't have basic, but we don't have the most premium version either). However, we chose not to because we're already having a hard time understanding the features we have now.

One of the best survey creation software

Jun 16, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money

Pros: This software offers many useful features that others lack.

One of the best is the fact that you can publish a given survey on different approaches such as e-mail or Facebook at the same time and then be able to compare the results obtained from one line and the other.

In my opinion, one of the best things that the tool offers is that you can also export the results as Excel files, a feature that comes really helpful when you are using multiple channels and wish to compare their outputs.

They can also offer, as an extra service, the possibility to specify a target for your surveys if you don't have the necessary data. They are able to provide this for you so you can target a given audience of your convenience. You pay this service on a completed survey basis.

Cons: On the downside, the interface is not very user-friendly and there are other tools out there, such as Typeform, that have a more intuitive interface.

Capterra loader

Great for feedback from your audience and team

Jan 08, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's simple and easy to use. Surveys can be as long/short/simple/complex as you'd like to make them. Surveys are easy to take for users on many different devices such as laptops or phones which make it much easier for you to get higher engagement from your survey audience. Since hardly anyone I know enjoys taking surveys, they've make them more visually pleasing and a tad more fun.

Cons: Well, elephant in the room, it's survey software and hardly anyone I know really enjoys taking surveys, so there's that. Otherwise, SurveyMonkey has really tried to take something that no one really likes and made it just a little more fun.

Overall: We've used Survey Monkey in the past to survey campuses at our local church. I've also been on the receiving end multiple times for technical teams that I have participated on across the US to survey our experience in producing large events.

Surveys made EASY!

Dec 25, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that I can create my own surveys, quickly, effectively, and efficiently. I love that there is a free option, as well as a means of upgrading my experience and accessing more features. I also love that there are templates that can help me get my survey started if I'm in need of a push start. The site itself is also well designed and aesthetically pleasing. I have had no trouble at all finding links that I need. All in all, a great software.

Cons: I wish that there was a free trial option for the upgraded packages, so that I could really experience the difference and the unique features offered in each before making the financial commitment.

Overall: I have used SurveyMonkey to develop surveys mostly as a student and group tutor. I developed surveys for my students to get helpful feedback on my teaching style and on their understanding of the material of the week. It is a quick way, with a simple to use platform, to get information that helps me to do better. SurveyMonkey is my go to survey software.

Capterra loader

Continuing to Use Survey Monkey for Business and Personal!

Sep 05, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the ability to customize each and every single survey to minute details. I have spent over 10 hours on creating a single survey for my company. I used this to create a quarterly survey for my employees that correlated with their pay raise. I have also spent no more than 2 minutes to create a quick anonymous survey for my friends. There is so much you can do with Survey Monkey.

Cons: I would love to see more custom settings for the analysis. Before we present the analytics, it would be nice to be able to customize fonts, colors, sizing, format, etc. This is a personal preference and not a huge need, but it would be fun for some business owners like me who enjoy creating things in detail.

Overall: SurveyMonkey is a great tool for companies to use if they need answers or opinions. My employees like it because it gives them a choice to be kept anonymous.

Capterra loader

Did someone already say it's so easy a monkey could do it? Predictable, AND accurate.

Mar 13, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: You want multiple pages to your survey? Check. Want different types of questions on your form? Check. Want to make sure that those pages or certain questions only show up conditionally based on previous answers? Check. SurveyMonkey makes it easy to see your options for form/survey building easily, and their support resources are great for anyone to get started right away if intuition alone isn't good enough (which it is).

Cons: Some features are over simplified, but if you dig around enough, you'll find that you can customize some advanced settings in interesting ways. This software seems to focus on making options as easy to understand as possible, so as long as you recognize that advanced features are hidden a level deeper than is convenient (for the sake of not scaring off the less technically-savvy), you should be perfectly fine with using Survey Monkey.

Overall: This has been an easy option for survey and forms when working with a team of various skill levels.

It Could Be Better to the Free User

Oct 19, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: 1. It has an app. This is one of the most convenient features about SurveyMonkey. It gives me very easy access to my surveys and that makes a huge difference.

2. It's quite easy to use

3. The overall analysis of the survey is quite easy to understand

Cons: 1. The free version is very limited. Limits the number of questions you can ask and how you can analyze your data. I am used to using google forms , however I chose SurveyMonkey for one of my surveys because it was so easy to use with an app. However, with these limits, I've been sitting analyzing my data further which is really time consuming. There's no downloadable format of your analyzed data which is actually the whole point of conducting the survey. This essentially means you have to do it manually and it defeats the whole purpose. I feel there are better ways to monetize SurveyMonkey as opposed to these restrictions.

Overall: I enjoyed using SurveyMonkey until I had to analyze my data myself. Now I'm sitting with piles of data to analyze just because I am a free user. This is the headache of SurveyMonkey and possibly the reason why I would shy away from using it in the future, as amazing as it is.

Capterra loader

Needs more granular features for professional users

Nov 28, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I love that I can connect my account to Zapier, Webmerge, custom SQL applications and Office 365. This provides me a lot of functionality to create workflows and allow me to merge documents using information within the surveys for our completion certificates. (We host training courses)

Cons: In order to search through information you have to go one individual response at a time, it would be great to line them up for faster searches, and export especially. I have to export every survey for a particular class or just one, I cannot select a range.

Overall: It's a really standardized and easy to use tool, I have some special wants and needs, but I'm able to pull the information through the back-end for features that are not available and process myself. Overall it hosts all of our course surveys and has great connectivity for other apps to assist me.

Capterra loader

The Survey Software that works well in any kind of Businesses.

Sep 22, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: If you're a part of Marketing, Sales, Research, Customer Service or any department that relies on Information gathering to better your System or to better serve your Customers, Surveys are the key and secret weapon on any successful Businesses. Survey Monkey is your friend when it comes to knowing what you truly need to know to improve your Product or Service.

Survey Monkey has a Free Subscription and it has great features already! So, it's really worth the investment for the paid Subscriptions. Do you need to analyze the responses of your Survey in more Visual way? Survey Monkey got you, customize all you want to analyze the Data to meet your needs.

Cons: Although SurveyMonkey has amazing features on its Free Version, it's still limited. And they have a Paid Version and if you want to learn more about your Customers deeper, I suggest you can upgrade your plan. Free Version has a lot of restriction.

Overall: Good!

The Go-To, Easy App for Survey Creation

Dec 04, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: My sorority used SurveyMonkey for everything from gathering t-shirt sizes to voting on retreat locations to taking attendance. They have lots of different setups depending on the type of survey you need to make, and the prompts help a lot. I like the simplified user face, because as an average user, I wouldn't know what I'm looking for in a survey until the app would show me the best way of setting it up. You could make one in 5 minutes in need be, and have it be just as effective as a complicated one. It's also synced to your email perfectly to monitor responses. Again, for any club or group or sorority, even a classroom, SurveyMonkey is EASY and gets the job done.

Cons: Sometimes we would forget to put a box prompting for the name, which is necessary if you don't want an anonymous survey. I guess in general, you have to know the outputs that you need before making the survey, or you can easily send a survey out to a lot of people and have to resend if its not correct. That's user error, and no fault of the software, I just figured I'd put it out there as it's the only more "complicated" aspect.

Good survey app for free

Jul 17, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: When I need to collect data, Survey Monkey is an easy-to-use, free platform that allows me to ask a variety of questions, use logic to skip or ask additional questions, and see all my survey responses in the same place. I have used both the free and paid versions for different purposes.

Cons: Sometimes the answers I want to gather are too convoluted for Survey Monkey to handle - although that may be a failing of my question writing and not SM! My main complaint, though, is with the way the responses are exported into a CSV or Excel file. The answer display is great on the website itself, but if I wanted to download and manipulate the data myself, or integrate it with other survey questions or other data that I've gathered, there's a lot of cleanup that I have to do with the Excel file before I can even use that data.

In a pinch - I'm loyal

Feb 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Survey monkey only comes to mind when I'm backed into a corner or a project has been thrown at me and I know I need something quick. That's not to say it's a bad tool, I just know there's reliability in terms of the functionality and layout. I know I can build a very straightforward questionnaire with a lot of the bells and whistles without too much effort. I've enjoyed reading the results and some of the visualizations are actually alright (overdue for an upgrade).

Cons: I would love a wordpress plugin that works with weighting different answers alongside a per survey price. I realize you guys can't do a per survey price but that would be life changing for the way I would run user surveys and potentially social based quizes. I've used some terrible software instead and obviously paid the price.

Capterra loader

Easy to use, and quick to create helpful surveys. Able to use for educational purposes as well.

Apr 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Such a quick tool to create interactive surveys, used most recently with a STEM team I coached (First Lego League) to give teammates quick reviews of concepts as interactive multiple-choice surveys. The interface is very quick, easy to use... and even with the free version, having limited amounts of questions per survey, it was very useful for quick surveys and interactive "quizzes." with scoring!

Cons: With longer formats of 10 questions and headings, the scrolling can be a little cumbersome - inserting a heading or a question within some already formatted pieces can be hard to keep track - moving something up or down in the list. But it's a small price to pay for such flexibility and ease of creation overall.

Overall: Immediate usefulness- no learning curve... quick surveys in minutes.

Great features, easy to use

Aug 01, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - it's very easy to develop a survey - there is a good bank of survey questions to choose from when developing your survey - nice design templates you can choose from - lots of question types (i.e. rating scales, multiple choice, etc.) - you can set it so that if a respondent answers a question a certain way, they will jump to another question (i.e. if "yes" go to question 2, if "no", skip to question 5) - you can easily sort through and analyze the results - there are settings so responses can be made anonymous - there are settings for when the survey will open and close so will happen automatically - very inexpensive

Cons: I don't think there is anything that I have found especially lacking especially given the price to use the product. It has done everything I've needed it to do.

Capterra loader

A great tool to get things done quickly!

Feb 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love using Survey Monkey at my office. It has helped me save time making all kinds of decisions from where and what to have at an office celebration, to what kind of training staff needs the most. You ask the questions ONE TIME and Survey Monkey does the rest. All of the data is sorted and totaled (if applicable) and it's all there in front of you. So much more efficient than a 30-60 minute meeting!

Cons: The thing I like least about the software is having to remind people to check their email because there is a survey in there that I need them to take. I wish there was a reminder function that would alert recipients that there is a survey that needs their attention.

Overall: It really helps me save time when I want to get input from my staff that really does not require a meeting.

Capterra loader

Narrow Your Questions to Exactly What You Want to Know, and Poll The World!

Dec 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: I loved how easy this software is to use. In a matter of minutes, you can be up and running with a survey. Another thing that is great, is the number of choices about where to post the survey. You can put it on your email list, social media and even purchase responses if you want to do that. It gives you a wide range of methods from which to collect the data that you need.

I also love that it is so well laid out. The formatting, drop-down menus and other features make it easy to design a survey.

Cons: Though I love all the features, it bothered me that when I used it and typed in my survey questions, the text was not wrap-around enabled meaning, half words were left dangling and completed on the next line. Once I realized it only does that on MY end, but in the actual survey it is properly formatted, I stopped being concernd about it.

Overall: I had a great experience both times that I used it and would recommend it to others, not just for business use, but also for fun!

SurveyMonkey and complement status in platform.

May 22, 2018
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The most productive features of SurveyMonkey are the following: - Survey interface that really encourages you to complete each of them. - Interface of the platform with a current and very revealing design that supplements the comfort. - Provides stability in the questionnaires and their results.

Cons: The only complaint I would have is regarding the SurveyMonkey prices, I think it is outrageous that this platform has prices per month, I think that prices are the main factor for the customer to have absolute comfort, they should be lowered to fully satisfy people.

Surveys easy enough to be set up by a monkey

Nov 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: When you think about setting up a survey, you hope it's a painless one. You'd want to imagine yourself in the survey taker's shoes. The site better load fast. The questions better be quick. The site should be responsive. It better not crash on me halfway through. Surveymonkey is great and loads extremely fast and is always reliable.

Cons: There's not much to dislike. I've used other survey companies and they just aren't as robust as Surveymonkey. When it comes to surveys, I trust Surveymonkey.

Overall: I've used Surveymonkey when I was in college for a few of my classes. The process was as easy as setting up a few questions and sending that link to all my classmates. I've used it now in the professional environment as well. I've sent out a survey to hundreds of my coworkers asking about how they liked a certain function that was held. Overall, this is the best survey company.

Excellent program is you're willing to pay

Nov 30, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: SurveyMonkey makes it super easy to put a a variety of surveys together to gather useful business information. The options are user-friendly and they walk you through each step of the survey, leading to a professional, high quality survey that I'm comfortable sending to anyone in my organization.

The survey responses are gathered in real-time in graph form so you can monitor and interpret the results quickly.

Cons: SurveyMonkey is advertised as free - however, the free version is extremely limited to very basic questions and answer formats. So this is a bit misleading. To make the kind of survey you really want (several questions, different answer formats), you'll probably have to pay for one of the packages. SurveyMonkey also does not allow you to view individual responses to each question, which is a major downside for me.

I have found that other services, like Google Forms, offer comparable surveys for free and with the ability to view group responses and individual responses. Because of this, I'll generally only use SurveyMonkey when a team member specifically requests it.

Overall: If your organization is sending out a lot of surveys and has the resources for one of the paid packages, SurveyMonkey is worth it. Otherwise, you can find similar options for free and get essentially the same results.

The prices surpass those of any other platform.

Jun 26, 2018
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

2 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: SurveyMonkey is a platform in which it is not difficult to create surveys, and that is why it has won over all its competitors. This platform offers variety to be able to add everything you want, to the survey that is being prepared, the diversity that it offers, it is not given by any other platform.

Cons: It is not so nice that SurveyMonkey has such high prices, it is supposed to be a platform that seeks to make the accessibility to the surveys very cheap, and in prospective, it is not doing it, since it does not get interest from people with those prices.

Nice Platform for Online Social/Health Science Study

Oct 29, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: SurveyMonkey is one of the most popular platforms for setting up Online Social/Health Science Study. The part that I like the most about SurveyMonkey is that it organizes the collected data and allows us to save all data in the excel format so that we can analyze the data without additional work. I also like that this software can randamize the question order and answer order to eliminate bias and identify people who do not take questionnaires seriously. This software makes collecting the data of human subjects easier.

Cons: The frustrating part of this software is that it is hard for respondents to take surveys on the phone. I hope that it will be fixed in future. I did not have any issues using this software for the last 5 years.

Great tool to use for gathering information.

May 16, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that they offer a free version if you just have some basic needs. We recently upgraded to the premium package because we needed to conduct some more in-depth surveys. I did get a little help from a Survey Monkey guru to understand the structure but after I received a basic tutorial it was very easy to use and customize. I like the templates to vary the type of question you asked from open-ended, ratings or multiple options. I also liked the skip logic which allows you to create multiple surveys customized for various groups in one.

Cons: My only criticism is that it is not instantly intuitive. You do need to take a tutorial or have someone explain it to you in order to gain value out of all the expanded features.

Overall: Great way to get feedback from a large group. I also like the reporting features.

Our Go To for Customer Feedback

Oct 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: SurveyMonkey makes it almost TOO easy to create surveys for any need. We use them weekly to send customer feedback surveys to new customers, and customers who haven't been in the store in a while. Its a great and easy way to gather feedback. SurveyMonkey also provides quick analytics of the results so you can quickly parse data and get to the info you are looking for.

Cons: There are some limitations to the question types that we've run into rarely. It's also easy to forget to ask for customer identifying information so sometimes you end up with feedback from folks who you don't know who they are.

Overall: SurveyMonkey is our go to method of gathering customer feedback. Anytime we are looking to make a change in the business we always ask for feedback with the help of SurveyMonkey.

The Best Survey Tool

Dec 31, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: We have to create surveys for 60+ events a year, and Survey Monkey makes doing so simple and easy. The tool is very user-friendly, due in part to its drag and drop editor. It has all of the functionality we are looking for, from all the question types to the logic to the analytics.

Cons: Survey Monkey recently began limiting the number of users who can be logged into one account at a time. This creates a big issue on our team when we have multiple users who need to use Survey Monkey at one time. You essentially have to "kick" someone out and wait for a login code to be able to use it.

Overall: Survey Monkey allow us to easily send surveys to thousands of customers across 60+ events. We've been using this tool for years and will continue to do so because of its capabilities and ease of use.

Accurate Results!

Oct 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: I use Survey Monkey multiple times during my work week. I find it to be an effective way to gather critical data to better business with current and future clients. The ability to copy previous surveys and survey question styles makes use easy and time-effective. The NPS survey is something every business should know sbout itself. I especially like the new "Present Results" dashboards - it allows for simple visual presentations in a condesned view in one spot.

Cons: I have been a Survey Monkey user for many years and have watched development grow and change. There have been a few features I was not a fan of in the past, but they have since changed, and I can no longer recall any issues I had. I overall recommend this product.

The standard when it comes to getting valuable feedback from the masses

Jul 30, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: I like how easy it is to set up, use and collect all the data that you need. The pricing plans are very reasonable if you're using it for business, but for a smaller scale. the free plan does the job incredibly well if you are smart about keeping surveys under 10 questions. It's a straightforward product that is easy to share with others and easy for potential survey-takers to understand.

Cons: There's not a lot that's wrong with Survey Monkey, my only concern would be the app (iOS in my case,) which is sometimes buggy and doesn't have the ease of functionality as the desktop version, but it's not a big problem as the desktop version should always be the "default" and the mobile one works better as a companion for checking in on things.

First time experience for Surveying Excellent!

Dec 13, 2018
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: So far, the tool has been absolutely wonderful. There are a bunch of variables and the amount of options available at the FREE level, but especially at the PAID level we started. The options are great, helping you see different ways you can survey.

I developed a survey for 75 participants in an event and needed their feedback. I had typed up some ideas and it was super easy to just copy and paste into the Survey Monkey interface and it was able to interpret my questions into the various question forms I needed! Genius!

It also does an evaluation of your survey's "quality" by a scale system they've created. I didn't see it so much as an evaluation but a way to consider an optimal survey structure. Great help.

The results, too, have been great, able to keep a track on user comments, reviews, etc.

Cons: The emailing system was completely confusing. I still don't know if I got the survey out to everyone I needed to. It uses .CSV vs Excel regular sheets to organize as one of the options (which is how we organize this kind of info) and it didn't relate at all. It struggled with names with spaces, etc.

So copying and pasting the list of emails into the "email to" list was also an issue; the menu didn't expand, you couldn't see all the options, etc. Really needs to be looked at as it should be just as easy and useful as the other tools. Holds it back a bit for sure.

Survey Monkey Is Fast Results Base.

Nov 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Its User friendly Survey all the levels of the employees well get good results with this. I have very much satisfy with this Survey monkey. I referred so many friends this tool. its web based survey.

Cons: Some time The Survey will get false results whenever the users giving false statements

Overall: with Survey Monkey from 2008 I am using this tool its very useful to me get the exactly what we get the opinions from Audience.

Capterra loader

conduct a survey using SurveyMonkey

Jan 04, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Do you want to conduct a survey? Surveymonkey is here to make it so easy .This software is user friendly and you don't need magic to operate it. Surveymonkey enables you to structure your questions as you like and once you are done the software provides the survey responses which are analysed in a chart form.the reports are easy to understand and drive conclusions.the software is designed in a way that you are able to get responses only from your targeted audience thus giving you an assurance of getting reliable data.survey monkey also allows you to export the data.The software also ensures that you get detailed responses as much as needed.

Cons: I really don't have anything against the software as per now .I expect more features to create surveys and providing reports as time passes.My software keeps on hanging I don't know if am the only one experiencing the problem.

Overall: Survey monkey is such a useful software when you need to gather information from your target audience.We have used the software to get data from listeners and fans on radio.Listeners are able to give feedback on how our Fm radio has been helpful to their spiritual lifes,what we should improve on ,how long do they tune in ,etc.Indeed I can say that the responses are very reliable.Survey monkey has made our work so easy to conduct surveys .

I had never felt a comfort like I feel with SurveyMonkey.

Mar 07, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: I have benefited from the use of SurveyMonkey because I have managed to establish a very good index of responses and opinions in my company, thus improving the opinions we receive about our services and products.

Pros: What I like most about SurveyMonkey is the interface, with its colors, you can do a clean job and with a comfortable stay, the comfort of its design and its colors is impressive.

Cons: I do not like that SurveyMonkey has such high rates in the work plans, since this causes a lot of disinterest in the purchase of a plan, I would like to lower the prices to access a plan with many benefits.

Smart way of gaining customer feedback/interaction

Dec 05, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: I had filled in many surveys before using survey monkey as a business tool and always thought it was a simple and easy to use format.

When using this as a tool to help gauge customer feedback it was easy from the start, it's as simple as just entering the questions you want and the types of answers you'd like and generating the survey. Once created you get a shareable link which can be sent on to users you'd like to fill it in.

The analytics you get from the data users have entered is also an excellent part of this product and one of the main uses.

Cons: The only con is the price to use this software can be considered high especially for the features you get. But for the majority will be worth every penny if you're after the data from customers.

Survey Monkey for behavioral research

Nov 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: The software is extremely user friendly, the interface is accessible and easy to navigate even for end-users who are not tech savvy, collecting data is fast and efficient

Cons: The learning curve to get accustomed to the back-end for survey admins can be somewhat steep at the beginning

Overall: I am the Principal Investigator of a NIH funded study that evaluates the efficacy of digital platforms to deliver behavioral interventions to people with mental illness. We use SurveyMonkey to collect usability and likability data at the end of our study and scrutinize our participants' experience. The software was much appreciated by our participants, as it makes easy and simple to fill our surveys. On the research side, we have appreciated the variety of tools that can be used to build questionnaire as well as the immediate representation of data! Highly recommended!

We used PRO version

Oct 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: SurveyMonkey is one of the easiest solutions for creating and deploying out customer surveys. While a free version is a good start providing all needed tools to survey users, we've relied on the paid version (still comparatively inexpensive) to white-label our customer surveys and embed their links into our automated notifications. A/B testing was easy to set up and delivered great results in our case.

Cons: They did not have a large variety of templates when we started using them, but they added quite a few since, which solved that issue.

Overall: We've chosen to use SurveyMonkey with our SaaS platform instead of building our own solution for this, saving ourselves a hefty budget and a lot of man-hours that were better spent perfecting our core product instead.

Capterra loader

A Powerful Application for Surveys

Oct 19, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: One of the reasons I like Survey Monkey is because the process of building Surveys is quite easy. In a matter of few steps you can have a fully-fledged survey that can help you derive powerful insights about your Survey subject. The website is great for obtaining feedback and organizing events and group activities.

Another thing I like about Survey Monkey is that they have a free version of the application which you don't have to pay for anything.

Survey Monkey has cool features like a button for sharing your surveys. You can also view responses as they are coming in.

Cons: The disadvantage of the free version of Survey Monkey is only good for small-scale surveys because you are limited to a certain number of questions and responses.

Overall: Survey Monkey is a great tool for collecting feedback in a professional way, helping you acquire data that can be helpful for decision making.

Great way to crowd source opinions

Nov 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: It's an easy to use way to submit questionnaires over email. Getting responses is a great way to run a focus group without the time and money it takes to run one.

Cons: The customer service is lacking. It is very hard to talk to someone about the subscription and account when calling or emailing. They have a 1 star review on trustpilot, so many others have had the issues.

Useful for our limited purposes

Jan 09, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: As a small non-profit, we use SurveyMonkey on an occasional basis -- our main use is to run an annual election for board members and officers. We have, however, done a larger-scale member survey using this product. It is fairly intuitive to use and provides easy-to-read and understand results compilations. I appreciate their flexible purchase options. We need more results than are allowed for in the free version, but we don't use it enough to purchase on an annual basis. Having the option to purchase monthly access on an as-needed basis ensures that we will continue to use this product.

Overall: It allows us to quickly and easily get feedback from our membership. It is probably more suited for higher-level social science research, but also works well for our lower-level purposes.

Survey Monkey takes a while to get the hang of it, and then that's it

Dec 13, 2017
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: If you need to roll out a survey, Survey Monkey can do that. If you need to capture emails, brand the survey, have the survey embedded to your site, have logic that changes the questions depending on answers - it can do that too. It's kinda complicated and slow, but it can do that.

The thing is, it can do survey things. But it'll take a bit of time to figure out and unravel.

Cons: It's clunky. It tries to be both minimalistic and simple looking, but also feature rich. It's something anyone on my team can use, but not master. The advance features are so complex and confusing that the non-technical team members have to use me to solve it.

But where it falls flat for me is that it's only really good for surveys/forms on the basic level sense. It doesn't work if you want to use it for homework forms. And embedding it into your own site was a hassle.

Survey Monkey works just for the basics. But if you want a lot more advanced features without the level of complexity, look elsewhere.

Overall: It's a fully functional form software. But in this day and age, being functional means you're average.

One of the most expensive platforms but with excellent innovations

Mar 09, 2018
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: I have benefited from the use of SurveyMonkey in my company because I have managed to conduct long surveys in a matter of minutes, and receive work results in moments with this great platform.

Pros: What I like most about SurveyMonkey, honestly, I must say that the speed to create a survey, this happens because the functions are very easy to use and accessible at all times.

Cons: Very few negative things have SurveyMonkey, but the most shocking, are their prices, is a very expensive software, has very high rates, one of the most expensive survey platforms.

SurveyMonkey for Enterprise

Sep 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: SurveyMonkey is an excellent solution for enterprise survey needs, both internal and external. We use SurveyMonkey for our Sarbanes-Oxley control environmental surveys, employee feedback on helpdesk tickets, RSVP to company events, enrollment forms, and many more... HR, Marcom, Compliance, all these departments have an account in our SurveyMonkey for Enterprise subscription. All the data is owned by the company and we can re-assign accounts as needed.

Cons: You can white label the service, using the research.net URL, but you can't use your own domain with the service.

Overall: With the SurveyMonkey for Enterprise subscription, all the data is owned by the company and we can re-assign accounts as needed. In this way - no data is ever lost. We simply don't have to worry about someone's account holding the data that is being gathered on behalf of the company. All the forms and data is under the company account.