SurveyMonkey Enterprise

SurveyMonkey Enterprise

4.5 / 5 625 reviews

Who Uses This Software?

Leading companies in tech, healthcare, financial services, higher education, and 100% of the Fortune 500, rely on SurveyMonkey to collect, analyze and act on their critical business data.


Average Ratings

625 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Mobile - iOS Native
  • Training
    Documentation
    Live Online
  • Support
    24/7 (Live Rep)

Vendor Details

  • SurveyMonkey Enterprise
  • www.surveymonkey.com/business/products/enterprise/overview/
  • Founded 1999
  • United States

About SurveyMonkey Enterprise

Beloved for its power and simplicity, yet trusted to secure the most confidential data, SurveyMonkey Enterprise is the #1 survey platform for business. Create deceivingly simple, yet insanely powerful surveys. From event feedback to sophisticated market research, SurveyMonkey Enterprise is your best choice.


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SurveyMonkey Enterprise Features

  • Benchmarking
  • Compensation Management
  • Data Management
  • Email / Online
  • Face-to-Face
  • Panel Management
  • Paper-Based
  • Phone-Based
  • Sample Management
  • Statistical Analysis
  • Survey Management
  • Data Analysis Tools
  • Email Distribution
  • Feedback Collection
  • Live Results Tracking
  • Multiple Question Types
  • Online Polling
  • Phone Polling
  • Presentation Tools
  • Q & A
  • Skip Logic
  • SMS Polling
  • Supports Audio / Images / Video
  • Custom Survey URLs
  • Data Analysis Tools
  • Email Marketing
  • Embeddable Survey
  • Mobile Survey
  • Offline Response Collection
  • Question Branching
  • Question Library
  • Site Intercept Survey
  • Skip Logic
  • Supports Audio / Images / Video

SurveyMonkey Enterprise Reviews Recently Reviewed!


Great for collecting data

Jun 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: What I like most about this software is that it is easy to communicate new, existing or completed projects within a team work environment. With the software we are able to collect data and communicate stats back with the team.

Cons: What is dislike the most about this software is that you are limited to very few tools and types of graphs.

Easy to create surveys, could have better distribution options

Jun 13, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
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Pros: Very easy to get started creating surveys. You can build in logic and different flows depending on a respondents answers.

Collecting and reporting the responses is also easy - you can export to PDF or Excel.

We collect a lot of feedback, and it wouldn't be possible without Survey Monkey. We don't have the premium version but don't need it.

Cons: Survey Monkey makes it hard to send reminders to specific people. While you can have Survey Monkey send a reminder to all people who have not completed a survey, you cannot choose to send it just to select people. You could send a survey link, but then you are not able to track who has completed the survey.

Easy and straightforward.

Jun 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money

Pros: Taking surveys can sometimes be pesky and unwanted, but Survey Monkey makes it super simple and straightforward. You answer the questions and you are done. No crazy pop ups or confusing interface.

Cons: I have yet to build a survey with the website. One suggestion I have is maybe a more user-friendly /more enticing preview image. For example, I mostly see Survey Monkey's on Facebook, when the link is posted it looks like a standard external link, so maybe updating that image to something more inviting.

We utilized surveymonkey a lot during pharmacy school to take polls on certain topics and questions.

Jun 13, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I like the most about this software is that it is free and easy to use. It was the easiest way to get voting done during pharmacy school. Also in addition to this, professors would use survey monkey to quiz the whole class.

Cons: There really isn't nigh that I don't like about this program. The fact that it is free is awesome. There is a pro version so I guess if that was free that would be nice.

Overall: It is great to poll colleagues on a variety of decision making at the pharmacy.

Limited, but good experience

Jun 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: The analytics are where it is at! There are powerful tools that enable you to review and drill down on the data.

Cons: It can be a bit pricey if you do not use it regularly. That said, we were able to upgrade to a business account while using it and then go back down to a free account when we are not using it.

I have predominantly used surveymonkey to collect feedback for projects I work on.

Jun 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I enjoy the prepared survey questions I can choose from instead of always having to write my own. This saves a lot of time!!! I also believe it makes the responses I get back more valuable because the right question is being asked of my respondent.

Cons: Reporting is rather strict, so in some instances I am unable to create the options I need for editing and personalizing reports for review by others. This is a very minor issue, though.

Not another survey program needed if you choose to go with this one!

Jun 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
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Pros: SurveyMonkey will be as clean and as functional as any product you can find to meet your survey needs. Easy to get started. You will be collecting data in no time!

Cons: If there is anything negative to say about this product, I can't think of what it would be. I would highly recommend this to anyone!

Used this service to create a customer feedback survey

Jun 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Really super easy to use - it gives you the option to have multiple choice or ratings and example of questions . It actually couldn't be much simpler to use!! You can easily track the responses.

Cons: Its slightly addictive - kept checking back and looking at the responses - i started to think about what other surveys i could use to keep using it :-)

Overall: Brilliant, user friendly and FREE

Love it!

Jun 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: There are so many ways to customize questions. You can do multiple choice, long answer, and you can have your employee send it out in an easy email! Super simple way to get reviews and keep track of the happiness of your customers

Cons: Nothing! This software is simple to use, on both sides, whether you're setting it up or the one taking the survey!

Capterra-loader

Creating online survey tools has never been so easy!

Jun 13, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I loved the amount of "ready to use" tools available for you to just "drag and drop" them into the survey page you are working on. The features we are most happy about are: A/B testing, piped text (to redirect people to specific questions depending on their answers), multiple text boxes to answer a single question and of course, a huge question bank for you to choose from.

Cons: What we did not like so much was the need to invest a lot of time in locating some of the functions we needed, because sometimes they seemed to be "hidden", which in general made learning to use it and grabbing the rhythm take a little more than wanted. Once you know where everything is, and how the application behaves, it's a piece of cake!

Best tool to conduct surveys

Jun 13, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: I have used Survey Monkey for conducting different surveys and it provides very easy way to create, share and track survey results.

Cons: The free version of Survey Monkey has many limitations. Especially when it comes to hosting customer NPS.

i have taken many surveys on survey monkey for focus groups

Jun 13, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: i like the ability to answer questions that are set up as multiple choice, long form, single answer with multiple options

Cons: if the survey is not set up correctly by the author, it can show a long form answer for a multiple choice question

Easily and inexpensively gather data

Jun 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality

Pros: Survey Monkey offers such a great variety of functions. It is scalable and helps all types of organizations and businesses. It is user friendly as well.

Cons: I love using Survey Monkey. I have never had any issues and love how many options there are available.

Love survey monkey

Jun 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: I believe that survey monkey has helped a lot in the pharmacy. We had a period of time where we had to do a survey after our inventory delivery and it seems to help them understand what helped and what they needed to work on.

Cons: I don't have no complaints regarding this software! It has been a great improvement in the pharmacy.

Overall: Working in the pharmacy our warehouse where we get our medications from loved our fed back regarding our experience and it helped them work around our pharmacy setting!

Mr

Jun 12, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: * Creating survey form is really easy
* Displays survey responses really
* Has nice statistics for every survey campaign
* Surveys can be hosted on different domains
* Can be used for any purposes

Cons: Premium features are little bit pricey, has other cheaper options that provides almost same features.

Easy to navigate and simple to use to gain employee feedback and to offer solutions and suggestions

Jun 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Simple to use and easy to navigate for our employees. Questions for the survey can be streamlined for information needed to improve company and employee relationships.

Cons: Not many cons but would like questions offered through the survey to offer more definitive questions to address employee complaints or praise.

User Friendly Survey Collector

Jun 12, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It is very quick to set up a new survey. The themes and question builder bank can help you customize and enhance your survey. We frequently have surveys that require logic questions, and SurveyMonkey makes this quick and easy. There is quite a bit of customizing you can do from only allowing individuals to submit one time (or multiple) to including a quiz at the end of the survey.

Cons: I don't necessarily care for the default settings such as the setting that only shows 1 survey question at a time. While creating the survey, it would be helpful to have to walk through and confirm these settings rather than having to remember to go in to modify it.

Is a great and easy place to earn money taking surveys about any topic you're choose for. Recommend

Jun 12, 2018
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money

Pros: Is an easy use software that allows you have an income trough several surveys. Recommended to get fun working

Cons: Is not open to many countries. Of a lot existence of topics there's only a few ones for Latam. So it makes it decrease the worth

Great and efficient survey management tool

Jun 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It makes the process of taking surveys very simple. It's easy to make the surveys with different question styles and provides graphs to measure your results.

Cons: Need to use often to get the most value for the money. Free trial doesn't allow you to add logo. Online use only.

Capterra-loader

Best survey app I've tried and easiest to use

Jun 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It makes really simple to do surveys, to check on anything you need. Easy to make the surveys, with different question styles, and graphs to measure your results. also very easy to share the surveys and still keep track of everyone who fills them

Cons: Not much stuff that i dont like, i feel is a very complete software. But could improve in customer support, my team had a problem with one of our surveys and it took days to get an answer to get it fixed.

Fast, efficient way to collect data!

Jun 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Surveys are easy to design with many suitable options. They are anonymous and easy to distribute through email or typing in the link, and the results are calculated for you. Old surveys can be cloned and redone to use again. Surveys can even bear your company's logo.

Cons: The only drawback is that it is online and if the Internet connection is down, you are unable to work on the surveys.

Overall: Surveys allow us to see if what we are doing is effective and timely.

Capterra-loader

I absolutely love this software

Jun 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: This was extremely user friendly and I really enjoyed the whole process. I would definitely use it again. It was fun and fast

Cons: I did see integrating it into Instagram as an option. I wasn't unhappy otherwise. I would have like to add my logo to the free trial.

Capterra-loader

Helped create surveys and use data collected from them.

Jun 10, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Great, affordable platform to source live information and data from willing participants. Fairly flexible survey tools and customer service is easily accessible.

Cons: While it can be a free service, often the volume of respondents can be low, in my experience. When we've done a Google survey we get nearly 100% response rate, granted we pay A LOT more.

Overall: Free surveying tools to collect, fresh data and information on a variety of topic.

Capterra-loader

the best of the best

Jun 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software is SO EASY to use, both for survey creators and survey takers. And the amound of data and the actions you're able to take on that data are mind-boggling, especially at the paid levels. The free level is perfectly sufficient for basic Q/A, survey/response type things, but the paid level sunlocks things like text answer analysis based on keywords and other spiffy features like that. Super neat!
This tool saves me a lot of time doing research on potential project impact, pain points for end users, user satisfaction, etc. I'm sure I could be using it for more, but I'm not all that creative :)

Cons: It cannot force users to take the surveys.
I literally have none! I was able to very easily setup my survey, send the link out, and analyzew the responses efficiently.

Overall: This tool saves me a ton of time and makes it really easy for staff to answer questions for various pilot projects,satisfaction ratings, etc.

A great solution for surveys!

Jun 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Often, we have to use multiple sources to reach people in different ways, and SurveyMonkey compiles them all for us. This automates a huge part of the process for us.

Cons: Occasionally I will try to do something that is not included in the free version. It would be nice to have more features included for free.

Overall: The ability to gain insight into how people are getting information has been very effective.

Capterra-loader

SurveyMonkey is the first survey program I would recommend for large surveys.

Jun 08, 2018
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like that SurveyMonkey has several options for question formats, like dropdown, multiple choice, short/long answer, etc.

Cons: I wish SurveyMonkey was just a little more user friendly with their "drag and drop" concept. Sometimes it doesn't make sense how their rearranging questions, adding questions, etc. works, and I think it could be more logical.

Easy to take surveys and create them!

Jun 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easily can create a survey in minutes with this software. I have also taken many surveys and it's straight forward from that end as well.

Cons: Visually, its a bit basic. I've only ever used the free version though and haven't had any trouble with it!

Professional and Easy to use Survey Tool

Jun 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: A nicely developed tool that allows you to get any sort of survey feedback that you are looking for within your business. It's easy to set up and send out your survey AND just as easy to understand the results as they come in. You can ask different types of questions so they aren't all ABCD or fill in the blank. I've never had an issue with Survey Monkey while trying to send a survey out. I'd highly recommend it.

Cons: I'm not sure that I really have a con with this platform. The one thing that drives me crazy is the two step verification if I don't log in for a few weeks. But truly, that's about it - It's a great tool!

I've used SurveyMonkey for surveys within our nonprofit orgranization

Jun 07, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: It's very intuitive and easy to set up a survey. The prompt questions/recommendations were very helpful in formulating the first couple of surveys I sent out. I think the mobile experience is excellent as well.

Cons: Assessing some of the analytics took a while to get accustomed to. I was able to watch tutorials, however, which sped up the process.

UI is great as compared to other similar in market, and a lot simpler to use as well.

Jun 07, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: 1: As said, UI given is great, creative animations for features which I liked.
2: small survey task can be done for free, with basic package which comes in handy.
3: chat support are great also A monkey AI assistant can be given hanging any page you work on that too can be made active or inactive for the account as we like.
4: multiple shortcuts helps a lot reducing your repetitive task.

Cons: 1: its missing walk through for some features I believe.
2: while launching app not much animations are given, like you have monkey in your name guys, cool start animations can be made up..
3: AI Assistant is missing like other some sites they have doll or like it, although it have chat support but we can't play with it right.

Overall: To take few quick survey from my friends when we are not sure what to choose from, we say lets monkey decide lol, taking survey during college projects helped a lot.

Easy and totally worth my time...and FREE

Jun 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I loved how easy it was to create a survey and how quickly I got the organized results. Saved me so much time!

Cons: I have used survey monkey for many different surveys and have not had any problems. It serves the purpose I need it for and because of that, I will continue to use it.

Overall: My greatest benefit was getting answers to my questions in a quick, efficient and organized way. It put my old ways of making spreadsheets and hours and hours if compiling data into an easy to use, online program that I will be forever grateful for.

Good survey platform, but need to use it a lot to get value for money.

Jun 06, 2018
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy creation of surveys, mailchimp integration allows tracking of responses by email recipient, customisable question flow.

Cons: Interface is quite complex due to the amount of features available, all but basic paid plan are only available on yearly terms.

Overall: Was able to quickly create and distribute a survey for a non-profit.

Easy to use from casual to formal use

Jun 06, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to use for quick in-office employee surveys (ex: where should we hold our next office party?) to formal external survey questionnaires.

Cons: I wish it had better integration with MS Outlook on both desktop for Windows and desktop for Macintosh.

No 1 go to for online survey solution.

Jun 06, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money

Pros: The ease of use of survey monkey is the selling point. Wonderful free version. Good UI design that makes users focus on most important thing. Great font and great tool for research

Cons: It is easily assessible. Security concerns when used as source of gathering market data. Privacy, integrity concerns/fears need to be addressed satisfactorily

Easy to use.

Jun 06, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The pros of using this software is this software is easy to use for the sender as well as the receiver.

Cons: There are no cons. This software is great to gather information from large groups and small groups.

Overall: I am able to better serve my customers by recieving helpful information from the servers we send out.

I've taken surveys for many websites using this software

Jun 06, 2018
3/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: It's relatively simple, and opens a small window inside the browser which you can minimise and return to after browsing.

Cons: It could most definitely be quicker and more user-friendly: for example, you can't always see how long the survey is going to be, and sometimes you accidentally close it and can't return to it.

Overall: Can be annoying, but it's a good way to get user data

Nice Tool for Surveys

Jun 06, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy creation of surveys
Fast and flexible collecting of answers
Intelligent reporting and analysis

Cons: In the cheapest subscription relatively expensive.
In the BASIC subscription very limited possibilities

SurveyMonkey is a go to software for those looking to create professional, digital surveys hastily.

Jun 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What I like the most about SurveyMonkey is how they provide you with the necessary steps to creating the survey you envision and the options they have. From multiple choice survey questions to open ended text boxes, if you're seeking an elongated response from your survey participants. A cost effective survey software that basically constructs everything for its users down to the URL for survey participants besides the fluff needed to make the survey.

Cons: What I like the least about SurveyMonkey is that it doesn't give you the option to cater the survey experience to your liking. The visual experience of the survey will be very bare bones and minimalistic as opposed to other survey software that will permit you to design the atmosphere of the survey. Maybe this is different in the professional version.

Overall: The benefits you get from this software is a cost-effective virtual alternative survey software compared to designing an actual physical survey. It also comes with the opportunity to share your survey with multitudes of people at once, rather than tracking down each individual, so your results are returned to you light speeds faster!

SurveyMonkey helped us gain our client's perspective and ideas without directly asking them.

Jun 05, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: When creating a survey to provide to your customers, there are numerous "suggested" questions already at your fingertips. Creating surveys on this site is very easy.

Cons: Like almost all software, there is definitely a learning curve. Or maybe there just was with me because I'm not great with computers.

Overall: If you want to easily create professional surveys for your customer I would strongly suggest SurveyMonkey

A great tool to gather data for research

Jun 05, 2018
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I like that the software is still usable with only the free version. I work at a smaller university, and we do not have money for large data analysis tools. Survey Monkey makes it possible to do data collection. However, at my previous institution, we used the full version, and it had every feature or functionality you could think of for data collection.

Cons: The free version may seem very limited to some, but when it is one of your only options, it is pretty fantastic.

Overall: This tool is very helpful to gather data for academic research.

SurveyMonkey is the ultimate easy way to get a consensus

Jun 05, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality

Pros: I like that they have a survey option for free. I've used this to get a consensus regarding any given topic.

Cons: You can make the answers anonymous, but the options are pretty limited unless you pay for the surveys.

SurveyMonkey is the original survey and form tool

Jun 05, 2018
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
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Pros: I love SurveyMonkey because it is so straight-forward, easy to use and I've been using it for years (literally, YEARS).

Cons: Don't fix what's not broken, but a few of their features on SurveyMonkey are a little outdated compared to some new tools.

Easy to use - Serves a purpose

Jun 05, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: This App is so easy to use and manipulate. It allows for an easy say to reach the people you need to touch. The functionality is so user friendly and hard to beat.

Cons: I really don't know of anything that I could offer as a Con. I find the Application to be very user friendly and easy to manipulate.

I think SurveyMonkey is great, they were one of the first ones with online surveys

Jun 05, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: It is easy to use for an amateur. The value isn't bad and you have access to other important information i.e. benchmarking

Cons: The problem I have with Survey Monkey, as I am a Market Researcher, everything is at an added price, you want more surveys, more money, you want to take out or put in logos more money....Furthermore, the surveys you create aren't that appealing like others that i'm using.

The biggest con I would say, is the app's inability to capture responses offline and their contact support, I wanted to purchase a plan, but had to email and wait, no 12 hour live texting nothing

Overall: Easy surveys

The app can be used for so many different things, we used as an invitation to a company party.

Jun 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: We used this as an invite to a company party and it worked so well. You just ask a few questions and you have your online invitation list and rsvp's.

Cons: I didn't find anything that I didn't like. It is easy to edit and just overall easy to use application.

Good basic survey options, but not the best out there

Jun 05, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Pros: SurveyMonkey is easy to use, and operate. Both putting together the survey as well as the people who are sending it out and taking it will have no trouble getting started and learning the ropes of how to use/operate this.

Cons: Personally, I think Google surveys is better because of the email functionality, and working system into google sheets. If you use no google products, SurveyMonkey is great, but most people I believe are more familiar with taking surveys using Google Survey.

useful, helpful, categorized survey, free

Jun 05, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: A platform for creating free surveys: it offers some templates and standard questions for reference. I like it due to the easy functions to use and those helpful guidelines; this software is simple but good enough especially for the first-time users (like college students working on the project need to create the survey to gather some data). We can also directly send the link of the survey to people, and SurveyMonkey will generate a simple report based on the feedback.

Cons: If you want to send the surveys out to some strange people, you need to pay for it. The cons: it takes some days to ask people finish the survey and give back the feedback. So when people are paid to do the surveys, the trueness cannot be guaranteed, which resulted in the less useful figures for the research.

Overall: Free templates and guidelines for how to create a survey. The knowledge about what's the standard question and how to develop good survey questions.

Very user friendly!

Jun 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It was very easy to create your own survey and make it as complex as you want. Lots of features including radio buttons, multiple choice, etc.

Cons: A lot of the main features were hidden behind the premium paywall, including data analysis. It would be nice to at least have a small amount of data analysis functionality but I can't really complain as the free version is already so great.

A pretty robust survey/form creation tool

Jun 05, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: SurveyMonkey is one of our institution's options for online survey or form creation, and our go-to when we need to do fully anonymized responses. It has a good variety of field options and the premium versions add additional features that are helpful.

Cons: The different tiers of premium are somewhat a pain. I'd rather pay slightly more and just go from basic to "everything" to avoid confusion.

Easy and quick survey tool

Jun 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Survey Monkey offers all the options you need to quickly create surveys to send out to many participants.

Cons: You have to pay for some additional features and analysis, but the free version offers much of the typical things you would need for a simple survey.

I use survey monkey for all of our survey needs.

Jun 04, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: This product allows for easy survey building. You can select from a variety of fields to customize your survey.

Cons: It can take a little while to get used to the software, but once you've learned the basics, you'll be all set.

Capterra-loader

we used it for a couple surveys - and switched to a different survey platform

Jun 02, 2018
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Its relatively easy to use - my team was able to program simple surveys. People can pick this up quickly, with minimal training

Cons: It lacks advanced functionality - It is not the best software for complex surveys. The customer support is average

Overall: We used it for a couple simple surveys. We had to switch to a different platform for more complex surveys.

Excellent free survey tool

May 31, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality

Pros: Was my surveying tool for my classes to get surveys for classmates. Was free and basic and has everything you needed with no issues.

Cons: Never ran into issues with it. Would use again for heavy surveying if required for my tasks.

Solid inexpensive tool for easy projects

May 31, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The tool is simple enough for first-time survey creators to use. The drag and drop functionality helps the creator easily move questions around as more are added -- allowing for easy changes.

Cons: The basic set of options for types of questions is just that -- basic. It's not a great tool for individually branded or more sophisticated data research.

Overall: Easy to use for basic surveys on the fly

Capterra-loader

I love the ease of using SurveyMonkey

May 31, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I use SurveyMonkey several times a year to survey both internal and external customers. The set up is very easy and I like the suggestions that populate. I can generally get any type of survey set up and distributed within 30 minutes. The analytics on the responses are pretty powerful and make it easy to sift through my data.

Cons: You're pretty limited with what you can do with a free SurveyMonkey subsription. I don't use it often enough to justify a recurring membership, so I just have to pay by the month when I do use it because I need more functionality than the free version provides.

Capterra-loader

Best survey creation platform, hands down

May 31, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The software is very user-friendly and includes the most features you will find in any survey creation platform available. The customization options are plentiful and it is so easy to export the data when complete.

Cons: The pricing for the advanced features is a little pricey. However, it is worth it in the end if your company has the budget.

Fast simple way to get results.

May 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This application is simple to use to obtain results. You can create the survey to your needs. Results are clearly shown.

Cons: For the not so tech savvy individuals, this could be a challenge if they are not using computers on a daily basis.

Overall: Easy quick results to help improve your business.

Survey Monkey helped me with several projects in college

May 30, 2018
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Survey Monkey has a free edition, which was more than enough for what I needed in terms of personal use (research projects in college). It was a good enough experience that it caused me to explore the different pricing plans and features for business use cases, in which there are a lot of options available there too. Just a good survey tool that does what you'd expect, and in some cases more. Other bonuses include a mobile app, and lots of different styles/templates of surveys to choose from.

Cons: The only downside to the free version of Survey Monkey is that you can't remove branding, but in most cases that isn't a problem. If it is, you can easily upgrade to a paid plan and get all the benefits that come with that.

Capterra-loader

A great tool to use to create surveys to find out valuable information from clients.

May 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of creating the survey and sending it out to clients was simple, easy and quick. The reporting function of the survey results were easily exported to Excel allowing seamless tracking. I would recommend this anyone looking to survey clients or customers. There are premade questions or you can create your own.

Cons: The teared level of paid subscriptions. The free one doensn't offer the powerful reporting. You have to upgrade to a paid subscription to get most of the information you would want based on survey results. Though the price is nominal, it's pointless to offer a free product that doesn't provide the information most companies or individuals would want to see.

Overall: Allowed us to survey our clients and find out valuable information that has allowed us to better serve our clients based on what they want to see.

Survey Monkey is a great, free program that is easy to use.

May 30, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that you can customize your survey to whatever you want it to say to get the message across to your customers.

Cons: I can't really think of any cons to this software. Sometimes the program lags a bit when you go to create your surveys.

Overall: able to reach a large audiance

Surveymonkey allows easy access to surveys with quick feedback and results.

May 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The thing that I liked most about the software is the ease of use in operating it. It is fluid and smooth.

Cons: There is not much that I dislike about this software. My experience was satisfactory. It did what I needed it to do.

A great source for online surveys

May 29, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: This product is very user friendly and allows for quick completion of surveys for work or school. Would recommend

Cons: If the creator of the survey did not allow multiple Andes to be selected you can be limited in your available responses, but overall not a major limitation.

SurveyMonkey is a great website to conduct online surveys

May 29, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: SurveyMonkey is a tool any business can use to know what they like and what are market demands. SurveyMonkey helps online business to collect such data from various users online so that you can predicts what is the need of your business and whether clients are satisfied with your services.

Cons: Their prices are mush on higher side and they are increases in rapidly. Many small business can't easily afford their plans and pricing.

Overall: SurveyMonkey has helped us to understand the need of our customers from our products and services prospective. Its data reports can be easily exported into various formats.

best survey application currently on the market

May 29, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: easy to use and gives pre-populated answers based on the question. Also gives ideas on how to change the question to make it easier to understand. great for collecting results for short surveys and analyzing the data.

Cons: i dislike that the free version only allows a 10 question maximum. Data analysis is also limited within the software unless you pull the data into a different analysis software.

A great way to collect insights for New Biz

May 29, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It makes it really easy to send out to the whole office to gain insights for our New Business work.

Cons: We wish there was a little more flexibility in the way we structure questions and the options we can select to gain deeper insights, but know this is a quick and easy option for us.

Overall: We get to understand our target audiences more deeply and can get quick turnarounds for our clients.

The Survey Monkey is an excellent and efficient means for immediate feedback

May 29, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Following certain insurance transactions, especially where there is a marketing opportunity, we like to use Survey Monkey to get important and valuable information for current and/or future use.

Cons: The set up on my own initially required a number of trials and errors. Customer Support was able to provide good advice and positive direction.

The easiest way to obtain data and analysis for our businesses.

May 29, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: It has the ability to create eye-catching and fun surveys for our clients. You get graphics and results in real time from the people surveyed.

Cons: The questions we have asked can be left blank, this causes false positives in our analyzes. If you do not have caution the emails of the people surveyed will be public access.

I have used Survey Monkey to create multiple surveys for my job.

May 28, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The software is really user friendly to me. I think it explains how to process through the surveys and create them very well.

Cons: The software I think only allows you to make a 10 question survey is you aren't a member. I also think there could be some more control on the users end on how the survey is designed and looks.

Overall: It is easy to create surveys when you need feedback from a group of people.

Easy to survey anyone you need

May 28, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to use
Multiple answer questions or write questions
Results easy to read
Can be send as a link or embeded on email

Cons: Sometimes is not mobile friendly and crashes when users are trying to complete the survey. Reports are not customizable

Capterra-loader

SurveyMonkey has been extremely helpful for my company

May 27, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Great functionality, easy to setup, embed, share, collect and analyze results. Excellent software! It has been very helpful with market research, customer and employee feedback, and other forms we've created.

Cons: File upload is only available in the Premiere plan. This important yet basic functionality should at least be included in any paid plan.

Marketing is more easy with this App

May 27, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to launch a campaign; just you need all your content. Is very useful to follow the activities related to email read. The Statistic is simple

Cons: I love to settings my own KPI's but maybe I do not know what to do. Survey monkey don't do correction of the text.

Overall: make the email campaign more useful, you know how many read the information

Probably my favorite survey application out there

May 25, 2018
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Survey Monkey is intuitive and easy to use for even the most un tech-savvy people out there. I first used it in college and loved the simplicity and versatility of it for a free site. Very impressive and clean!

Cons: Working at a company now, there free package does not offer as much as I would like (low response and themes etc.) This wasn't a problem when I was using it in college, also not a huge cost, so a decent value for your money.

Overall: Great simple, intuitive and reasonably priced survey application. Definitely recommend!

We love it

May 25, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Typically Free. Should cover all yours needs. Easy to use set up and maintain. You can easily set up surveys and email out to all your customers.

Cons: I dont have one con other than perhaps would be nice if you could write all your own html code. Perhaps you can do that and I just havent seen where.

Easy way to poll for information within a team or company

May 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Our company uses SurveyMonkey a lot for getting anonymous feedback on certain subject matters. From a user standpoint, it can't get any easier to fill out and submit. Otherwise, it is very easy to set up a survey with the questions you want, using different methods of inputs like free text box, dropdown boxes, checkboxes, and radio buttons.

Cons: The free version isn't as customizable. It might take longer to set up your questions in the format you want by using the free version. If you're in a position that would need to constantly collect data from people, investing in the paid option might be worth it.

Very easy to use cloud based surveys

May 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The free tier will handle the more simple tasks and there is enough flexibility to fit most survey related needs

Cons: Many of the more useful features are locked behind the subscription tier but the costs are pretty low

Easy of use for demographics and referencing surveys

May 22, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The results are already seperated and all the important and pertinant informations are represented and easy to read graphics

Cons: The possibilities of mixing any databases and integrating other databases are less easy to comprehend

Overall: Fast and easy analisys and data comprehension

SurveyMonkey evaluates each positive and negative opinion.

May 22, 2018
4/5
Overall
5 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: It has benefited me because I have managed to control much more what the client wants to tell me, now in my company we have managed to please the client with what he asks and we have analyzed each opinion to improve day by day.

Pros: SurveyMonkey is one of the best powers in surveys, and what I like most about this platform is basically the platform as such, the design that is currently offering clients and the major commercial powers, better valued survey design and features that encourage you to complete a survey.

Cons: The problem is that SurveyMonkey should exponentially lower prices so that customers see a buying opportunity, prices are very important and surveymonkey is not seeing that, every day new users are lost for such high prices.

Surveying people has never been easier

May 22, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The company I work for uses this tool to survey members regarding their experience at events before providing them with their credit certificates (for HR professionals.) I like that you can do a quick or long survey and survey monkey allows you to provide the link for the credit at the very end. It's very to use and has a great design that is so easy to navigate.

Cons: The free version is very limited compared to the paid version. The look and design of the surveys are very limited too- which is fine. There are way too many options which can be hard to find and maneuver sometimes.

SurveyMonkey and complement status in platform.

May 22, 2018
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The most productive features of SurveyMonkey are the following: - Survey interface that really encourages you to complete each of them. - Interface of the platform with a current and very revealing design that supplements the comfort. - Provides stability in the questionnaires and their results.

Cons: The only complaint I would have is regarding the SurveyMonkey prices, I think it is outrageous that this platform has prices per month, I think that prices are the main factor for the customer to have absolute comfort, they should be lowered to fully satisfy people.

Easy fun survey tool

May 22, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Great tool to use when trying to survey a large number of people. Love how easy it is to post survey's.

Cons: Nothing bad to say other than it's cost money but this money is well spent when you want a quality survey program.

Capterra-loader

An excellent tool for surveys and it's free.

May 21, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: A free tool, and you can get answers at the moment. Paperless. People use more the net that take time for answering a written interview.

Cons: The free option is limited, sometimes you feel the pressure to buy the premium one. Even though you can use the free option for simple surveys.

Overall: Answers at the moment. Scale of answers. Easy to elaborate.

Great tool for building your own survey

May 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Built my own survey in just minutes and was able to distribute it effectively and use the results with ease great software.

Cons: I have zero complaints with SurveyMonkey though I only used the program one time for a simple survey.

Capterra-loader

Surveys tool are easy with this software

May 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like this survey software because is very easy to use, I can adapt the questions whatever way I want and the results has a great visual presentation, easy to understand. I can send a mail with the survey to a selected people just adding filters. Is a very flexible tool.

Cons: The free version of the software has some limitations in order to prepare the surveys. I would like some of the features would be able for the free version as a preview.

Overall: I run some surveys in order to have information about people, their culture and their live style in the research for writting books for children, I have to keep in touch with the reality today.

Capterra-loader

Have been using this daily - love this service!

May 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: SurveyMonkey is very simple and intuitive to use, upload questions and edit them before publishing. Also easy to share quickly with a large audience.

Cons: The free version only allows 100 results. Also, there are only 12 design themes to choose from which limits the survey customization.

Capterra-loader

SurveyMonkey enabled us to supercharge our market research without heavy monetary investment

May 20, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: We found it so easy to set up any type of survey based on what data we wanted. Competing services do no come close to the survey type options that SurveyMonkey offers for all manner of uses ranging from inter departmental data to customer research.
We didn't even have to read through the documentation before using the services that SurveyMonkey offers, a towering testament to the intuitiveness inherent in the service.
The templates are really helpful for a new term members who don't know how to craft a professional and complete survey. We mostly start with the provided templates and slightly modify them depending on our needs.
Every team member gives the user experience an A+; there's little or nothing to complain about with the user experience

Cons: the very attractive advantage plan is quite expensive for small to medium businesses. It would be nicer if this package was slightly more affordable since it has very important features that the marketing department cant really do without.
There isn't a live chat option that we could use. This means employees from differing time zones can't easily get helped

Survey Monkey is a very useful platform for anonymous surveys

May 20, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It provides for anonymous surveys. It is very easy to create surveys as well as take surveys. The speed is also good,so one taking the survey can complete it quiet fast.

Cons: Nothing as such that I have come across so far as a demerit or shortcoming of this software. If I come to know of any I will update my review here.

Excellent Super Easy To Use Survey Software

May 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: I have used survey monkey at multiple jobs and during school. It could not be easier to create and administer surveys. From a end-user experience it is straightforward as well.

Cons: I cannot think of any specific cons at this time. Keep on creating a solid product that I use all the time!

Good. Survey Monkey is the tool that I always go back to, for conducting qualitative research.

May 19, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It's not complicated to use. Once you get your hands on, it's easy to play around and create different types of surveys. Variety is definitely a plus point.
The second this is the reporting. It's easy to assess how people have responded to the questions and what kind of questions do we need to skip in the future. The filtering assessment is really useful for decision making.

Cons: Sometimes, it gets stuck while we are editing th survey.
Skip logic works well but only to an extent. In complex situations, it's difficult to implement the desired pattern and flow of questions.

Overall: If you are an optimizer, having a tool like Survey Monkey is quite important. With its easy to use interface, the tool facilitates a team to create small or big surveys and gather information about visitors' mood. In long term, the data gathered via tool helps make decisions for the experimentation (to improve the CR of the page).

Quick Survey Creator

May 18, 2018
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: Easily create and share surveys with employees or customers and generate feedback based on responses.

Cons: At the basic level, the customization (appearance) is limited so if branding is of major concern then this would be a drawback for you.

Works every time

May 18, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Survey Monkey has long been a staple for us to get feedback from both business- and customer users of our platform. Export to CSV and you can use Excel to do the number crunching. There are also great ways to analyze data with Survey monkey

Cons: We have been seeing some lack of innovation compared to the current market competition. Other tools we have seen have better workflows and more advanced analytic capabilities

Excellent Way to Gain Customer Data

May 18, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: The ability to get fast feedback from customers about a product, experience, concert, etc. Great question templates, as well!

Cons: There are some restrictions with the free version, but otherwise it's a great tool to gain a handle on customer opinions.

One of my favorite survey tool

May 18, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: It's really easy to design a survey, manage and analyze the results. It has everything I need to conduct any type of surveys.

Cons: It would be great if they could have some features from the pro in the free plan. Other than it, nothing much to complain about.

Great tool and easy to use!

May 17, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: This software is great for all businesses and organizations to gather valuable feedback. Its very user-friendly and even beginners can create and/or complete a survey.

Cons: I do not have many comments about this software. If I had to choose one thing that could be improved I suppose it would be graphics and format.

Good for leisure surveys. Not the best for business surveys.

May 17, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: It's easy to use for your most basic survey needs. It's an established software that's reliable and dependable.

Cons: We can't optimize it to be the only survey software we use for our business. Its functionality just doesn't extend to our areas of need.

Great customisable surveys- great for internal polling and even customer surveys

May 17, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The building of survey forms is very simple and provides a vast array of question types and allows branding customisation

Cons: There are some limits on functionality on the lower/ free packages which can drive you up the price plans

Capterra-loader

A fun way to connect to your clientbase in a way that gets you unbiased input on your services

May 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's fun and easy to set up. There are a few different types of questions you can ask, from having the user rank items that you set up, to standard multiple choice. The analysis of the results is also fun to look at, with nice graphs. You can set benchmarks as well, so you have something to talk about at your staff meetings!

Cons: People who fill these things out may not know or trust that they are anonymous. I wish that SurveyMonkey had the work anonymous on their survey links, as it's independent from our company and i think we'd get more and better results if people knew it was anonymous. It isn't enough for us to tell them.

Overall: We really like surveymonkey. We have surveys made up for a variety of different actions, and they help us know if we are on the right track as a company.

quick and easy way to collect data

May 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It's great for research projects at school or for gauging satisfaction after a meeting or presentation.

Cons: Not a whole lot of options for customization. Surverys could have more options to make them more attractive looking.

Meeehhh

May 16, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: SurveyMonkey has always been an extremely easy and convenient free option for conducting surveys. It is easy enough for school, work or any kind of project if you need a second opinion.

Cons: Not as many customizable options for the free version. You really need to poke around to get what you want.

Overall: The free version is okay to get stuff done if you need to conduct a survey

Easy and useful

May 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Survey Monkey is flexible and easy to use. I like that you can download the results in a spreadsheet.

Cons: It can be a little difficult to work out the best way to write a survey, but that is not an issue with the software.

love being able to send out surveys to our employees

May 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: easy to set up and distribute surveys to survey takers, allows me to combine data from multiple people quickly,

Cons: sometimes it's a little "buggy" and I have to come back at a later time to finish prepping my survey