Avast

Avast Business Managed Workplace

3.5 / 5 2 reviews

Who Uses This Software?

Managed Workplace is suitable for manage service providers (MSPs) who provide security and network management services for SMBs.


Average Ratings

2 Reviews
  • 3.5 / 5
    Overall
  • 2.5 / 5
    Ease of Use
  • 3.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Avast
  • www.avast.com/
  • Founded 1988
  • Czech Republic

About Avast Business Managed Workplace

With Managed Workplace, IT service providers can quickly assess vulnerabilities, secure weak points, monitor anomalies, and seamlessly recover data in the event of an attack, all from a single dashboard. Managed Workplace brings a cost-effective, easy-to- use, multi-tenant security lens to remote monitoring and management, enabling MSPs to grow their business, differentiate their services, and build customer loyalty.


Avast Business Managed Workplace Features

Vendor has not completed this information.

  • Backup Management
  • Billing & Invoicing
  • CRM
  • Dashboard
  • Help Desk
  • Issue Management
  • Live Chat
  • Patch Management
  • Project Management
  • Remote Access
  • Remote Systems Monitoring
  • Scheduling
  • Bandwidth Monitoring
  • Baseline Manager
  • Diagnostic Tools
  • Internet Usage Monitoring
  • IP Address Monitoring
  • Real Time Analytics
  • Resource Management
  • Server Monitoring
  • SLA Monitoring
  • Uptime Monitoring
  • Web Traffic Reporting
  • Anti Spam
  • Anti Virus
  • Email Attachment Protection
  • Event Tracking
  • Internet Usage Monitoring
  • Intrusion Detection System
  • IP Protection
  • Spyware Removal
  • Two-Factor Authentication
  • Vulnerability Scanning
  • Web Threat Management
  • Web Traffic Reporting
  • Diagnostic Tools
  • Feedback Collection
  • File Transfer
  • Live Chat
  • Remote Control
  • Screen Sharing
  • Session Recording
  • Session Transfer

Avast Business Managed Workplace Reviews Recently Reviewed!


One of the most painful RMM tools we have ever used

Jun 15, 2018
2/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money

Pros: The setup was fairly straightforward, initially their support was helpful with that part during the original onboarding.

Cons: Their support is painful, the tool is not customizable, the integration with antivirus was painful at best, it relies on making changes to group policies on the domain for it to work which did not always work.

We've had a very positive experience. Bottom line, this product makes our business more profitable.

May 16, 2018
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: What I like most about this software is the ease in setting up a new client network, as well as the many integration points with other important MSP software. I've used several RMM products and they all have their quirks, customizations and learning curves. This is among the best I've used. We also like that Avast Antivirus and Antimalware is bundled in with the product.

Cons: I wish it was easier to customize reports, and I wish there was a dedicated self guided training/learning/certification program for this product.

Overall: This software makes our business more profitable by allowing technicians to quickly eliminate problems and service tickets.

Vendor Response

by Avast on May 24, 2018

Thanks for the review Jonathan. I have sent your comments around report customization to our development team. The good news is we have a training and certification program available. I have contacted your account manager who will reach out shortly to make sure you have access to the training.