# CrossEngage Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about CrossEngage Software - reviews, pricing plans, popular comparisons to other Artificial Intelligence products and more.

Source: https://www.capterra.com/p/175688/CrossEngage

---

# 

 CrossEngage Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

CrossEngage

## What is CrossEngage?

CrossEngage offers a no-code predictive modeling solution to predict the Customer Lifetime Value, create intelligent audiences, and enable true customer centricity. Leverage the power of predictive modeling with advanced artificial intelligence and machine learning. Choose from a rich set of predefined predictive models, e.g. 1st to 2nd order propensity, CLV, conversion scores, churn prevention, or expand the possibilities for data scientists and create advanced, fully modifiable models.

## What is CrossEngage used for?

[Customer Engagement](https://www.capterra.com/customer-engagement-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/)[Predictive Analytics](https://www.capterra.com/predictive-analytics-software/)

Top alternative

Featured

Overall rating

Based on 10 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

$1000

Per User, Per Month

Free trial  
not available

Capterra Shortlist charts the highest-rated and most popular products...

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Do you work for CrossEngage?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://spotler.com/&name=CrossEngage)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### CrossEngage

4.1 (10)

VS.

[4.7 (907)](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/)

Starting Price

$1000

per user, per month

Starting Price

$14.99

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

3.5 (10)

Ease Of Use

4.5 (43)

Value For Money

4.2 (6)

Value For Money

4.7 (38)

Customer Service

4.3 (10)

Customer Service

4.8 (39)

## CrossEngage alternatives

[4.6 (5,720)](https://www.capterra.com/p/147657/monday-com/reviews/)

Starting price

$9.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

93%

of reviewers

rated it above 4 stars

[4.2 (983)](https://www.capterra.com/p/113540/Bitrix24/reviews/)

Starting price

$61.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

82%

of reviewers

rated it above 4 stars

[4.7 (133)](https://www.capterra.com/p/130149/bpm-online-CRM/reviews/)

Starting price

$25.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

[4.4 (59)](https://www.capterra.com/p/155737/CleverTap/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

92%

of reviewers

rated it above 4 stars

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

A/B Testing

Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness

Access Controls/Permissions

Define levels of authorization for access to specific files or systems

Activity Dashboard

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Activity Tracking

Track and document all activities across devices, networks, and other systems

AI/Machine Learning

Software program that continuously adjusts its behavior based on observed data

API

Application programming interface that allows for integration with other systems/databases

CrossEngage 114 features

Method used in decision-making that allows businesses to input variables to forecast potential outcomes or possibilities

Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness

Define levels of authorization for access to specific files or systems

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

Software program that continuously adjusts its behavior based on observed data

Application programming interface that allows for integration with other systems/databases

Create and automatically send premade copy in response to customer messages

Track visitors'/audience's responses across web pages and other optimized content

Track and analyse user behavior within a system or network

Create budgets based on historical data and future projections

Define and maintain business rules that determine workflow capabilities and criteria

Track and interpret campaign performance metrics

Create a collection of marketing actions to complete specific goals and plan and analyze campaign results

Plan and strategize marketing campaigns

Set campaign schedules by selecting start, pause, and end dates

Manage various distribution channels, build relations with channel partners, and track their performance

Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc.

Identify customers at risk of migration and activate strategies to retain them

Track the amount of clicks on individual products to measure campaign results

Manage and track all internal and external communication conducted via calls, email, text, or chat

Configure existing workflows to meet your organization's needs

Centralized database of stakeholders and their contact information such as names, address, phone number etc.

Manage, organize, and store contact information

Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving

Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

A report showing what actions customers perform

A collection of customer information such as contact details, demographics, previous interactions, etc.

Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement.

Access previous interactions or concerns to maintain customer relationships

Record customer information, purchase history, and other notes

Process of dividing customers into groups based on common characteristics

Add customized logos and colors to align with company branding

Create unique call-to-actions to drive clicks (buttons, banners, graphics, etc.)

Customize data fields to support various needs and use cases

Customize contracts and forms to collect specific information

Pre-designed layouts that can be customized to match preferences and requirements

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Merge data from multiple sources to a single data set

Connect to big data sources

Discover and connect variety of data sources to the application for analysis

Automatically retrieve and pull information from documents, websites, images, data sets, and other sources

Import and export data to and from software applications

Combining data from different sources and providing a unified view

Track the management and flow of data throughout the organization

Move from one database to another, or upgrade the version of database software being used

Manage and store data in a database

Graphical representation of data

Supports common databases such as MySQL and Oracle

Artificial neural networks using multiple layers of processing are used to extract progressively higher level features from data.

Forecast customer demand using historical insights and simulations

Send automated marketing emails based on user actions over a predetermined period

Content that alters based on the user's behavior, preferences, and interests, providing a personalized experience

Model the varying behavior of a system over time through diagrams

Manage, store and organize emails within the system or via third-party apps

Create and send email blasts/campaigns

Pre-made examples and templates for emails

Track delivered, received, and opened emails

Tracks metrics that provide insight into how a user interacts with any interface or product

Predefined actions automatically performed on the occurance of specific events

Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service

Intended to be used by online stores

Software designed for the healthcare industry

For Retail Stores

Caters to sales teams

Form predictions based on past and present data/trends

Ensure compliance with the General Data Protection Regulation protocols

Enable businesses to implement machine learning algorithms on business data such as sales and revenue

Automate workflows and trigger campaigns based on customer actions

Collect and maintain structured information that describes data or content

Share, track, and store machine learning models and data.

Process of testing an ML algorithm by feeding it training data to learn from

Using physical, mathematical, or logical models as a basis for simulations to generate data for managerial or technical decision-making

Observe and track the demand, usage, progress or quality of a system, product, or user

Manage multiple campaigns in one system

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Collect information from multiple sources

Coordinate marketing efforts across channels (email, landing pages, social media, etc.)

Allows users to manage data from a number of sources

Create many versions of emails, forms, or actions and gauge which is most effective

Drag and drop/visual interfaces that allow non-tech users to build without writing code

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Adjust communications based on previous interactions or personal preferences

Predict future data based on historical data sets

Analyzing historical and current data and generating a model to help predict future outcomes.

Streamlining repetitive tasks and activities through automated and predefined workflows

Analyze and gain insights into data in real-time

Receive data and information in real time

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Monitor conversion rates and analyze effectiveness and profitability of marketing efforts

Set & manage permission levels based on user roles and restrict access to only authorized individuals

Track in detail how users interact with your campaigns and pages (scrolling, button interactions, etc.)

Reports specific to sales analysis for trends and strategies

Analyze the current state of sales data to accurately understand trends and forecast future sales numbers.

Track visibility and traffic from search engines

Search and filter data across systems to locate required information by entering keywords or certain criteria

Securely stores data to prevent data loss or breaches

Group leads or contacts based on their specific characteristics

Access, combine, transform, and store data without the help of an IT department

Generate reports on your own without IT involvement

Manage campaigns and track engagement for marketing efforts across social media channels

Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.

Apply statistical/mathematical models to sets of data

Ability to present data insights in the form of a story to the audience

Attach digital tags to documents and assets for identification, search, or monitoring purposes

Create, save, and re-purpose templates for emails, forms, etc.

Set up connections to third-party platforms to improve business processes

Review data from past periods to reveal recurring tendencies and predict future performance

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

Interact with data visualization elements, such as charts and graphs, to drill down into data

Monitor activity of individuals who visit your website using cookies

Create, design and manage workflows for repetitive tasks

Get Advice

We can help you find the software with the features you need.

Features

3.7 (10)

3.7

Based on 10 reviews

## Pricing

Value for money

4.2 (6)

Basic

$1,000

Value for money

4.2 (6)

4.2

Based on 6 reviews

## Integrations

[

Gmail](https://www.capterra.com/p/202338/Gmail/)[

Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[

Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[

Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[

Zapier](https://www.capterra.com/p/130182/Zapier/)[

ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/)[

Meta for Business](https://www.capterra.com/p/213257/Facebook/)[

Google Ads](https://www.capterra.com/p/213339/Google-Ads/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.3 (10)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.3 (10)

4.3

Based on 10 reviews

## User reviews

Overall rating

4.1

Based on 10 reviews

Filter by rating

5(2)

4(7)

3(1)

2(0)

1(0)

Mentioned topic

Sorted by most recent

Christian E.

Team Lead CRM

Wholesale

### "Great tool to orchestrate existing marketing channels"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

September 20, 2018

Great experience, responsive, nice and helpful people

Pros

\- many integrations --> possibility to use and align existing tools/channels (emarsys, optilyz, etc.) - all user and product data actionable in one place - high personalization possible (combination of customer feed and real time customer behavior)

Cons

\- no raw data export of statistics yet - no campaign flow chart yet (therefore multi step campaigns are a bit more difficult to maintain)

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

October 2, 2018

Hello Christian, As one of our first clients we are glad that you appreciate using our tool. As you know, we are trying to improve our statistics features. In addition, our new stories feature will greatly improve the overview of campaigns. Best, Manuel

MS

Melanie S.

Head of CRM, Brand Management & Graphic

Retail

### "Holistic Campaign Management Tool"

3.0

Overall Rating

3.0

3.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

3.0

3.0

Likelihood to Recommend

6/10

September 12, 2018

Good cooperation in developing solutions for our business needs

Pros

High flexibility to set up communication for various channels Great segmentation perfomance

Cons

Good UI but still complex in use due to different set ups of connection to CMS/3rd party tools

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

October 2, 2018

Hello Melanie, We are very happy about your review and the close cooperation. Due to our best-of-breed approach, there are of course always different scenarios, which we want to realize in the best possible way for each client. If there is still a problem here, please let us know. Best, Manuel

DS

Daniela S.

Senior CRM

Retail

### "Very agile company to set up cross channel campaigns"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

September 12, 2018

Our main focus of using CrossEngage is to control for the right communication for our customers at the right point in time to create moments.

Pros

The possibilities are endless especially with the right partners at hand. Continuous developments in UI and the application itself. Can handle a huge amount of date in an impressive speed.

Cons

Not every implementation can be used intuitively and needs some time to practise.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

October 2, 2018

Hello Daniela, It's good to hear from you. We are happy to support your cross-channel campaigns in the best possible way. For a simpler implementation, we steadily continue to optimize our user interface and simplify the integration processes. To provide your customers with unique moments, we are eager to personally help you to set up new campaigns. Best, Manuel

RM

Ramona M.

Trainee Online Marketing

Marketing and Advertising

### "I need more reporting possibilities"

5.0

Overall Rating

5.0

5.0

Ease of Use

2.0

2.0

Features

3.0

3.0

Customer Service

5.0

5.0

Likelihood to Recommend

7/10

September 10, 2018

Pros

Possibility to easily send trigger emails. Convenient placeholders and easy way of changing e.g. dates of voucher codes. Creating pools and segments is really easy. Support is always really quick and helping

Cons

There's not really a good way for us to build reportings around our campaigns. It would be really handy to download the reports you get in every campaign Dashboard. Additionally this dashboard is a bit annoying to set the date every time. The time frame is really long.. to look at 2 weeks or the last week without changing the dates/timeframe and see everything first sight would be better.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

October 2, 2018

Hello Ramona, Thank you very much for your suggestions, we take that to heart. The upcoming statistics API might help you to set up dashboards according to your own requirements. We are also working on our own dashboard, which will summarize the relevant parameters of your campaigns. More about that soon. Best, Manuel

AU

Anonymous User

Product manager

Information Technology and Services

### "The must-have marketing software"

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

September 10, 2018

Our main goal was to allow the marketing team to operate autonomously and with this software we managed to achieve that.

Pros

It allows the marketing team to operate autonomously creating and managing hundreds of campaigns, get the results and check the effectiveness. It gives to the marketing team the ability to create marketing automation based on filters, events and user's behavior.

Cons

The user interface is complicated to use. It doesn't give you a perfect overview of the running campaigns and it's also not very easy to create a new one.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

October 2, 2018

Hello, We are very grateful that you describe our tool as ¿must-have¿. We will improve the overview of current campaigns with a new dashboard soon. You can look forward to the first preview, which we will share with you as soon as possible. Best, Manuel

NG

Niklas G.

CRM-Manager

Textiles

### "Continous Development"

4.0

Overall Rating

4.0

4.0

Ease of Use

2.0

2.0

Features

3.0

3.0

Customer Service

4.0

4.0

Likelihood to Recommend

7/10

September 10, 2018

CrossEngage can be a powerful tool to analyze your customer data and the traffic on your page to build fitting segments for your campaigns. You get very valueable and new insights in this data which can empower your performance. The best of breed approach -of course - always involves a high effort for setting up integrations and getting started. CrossEngage is still a young company which is constantly growing and developing new powerful features. Unfortunately, there are not many documentations yet. It would be very helpful when there were a library of setting up campaigns with various tools.

Pros

\- The various possibilities - Best of breed solution - powerful segment building

Cons

\- (currently) limited number of integrations - very few documentations about building a campaign

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

October 2, 2018

Hello Niklas, We're glad to hear from you. In order to keep our tool powerful and useful, we will continue to develop new integrations. As you know, we are always open to your wishes. We will continuously increase the number of best-of-breed integrations and update the documentation. Best, Manuel

AU

Anonymous User

Referent CRM-Kampagnenmanagement

Transportation/Trucking/Railroad

### "Very performant cross-channel-platform"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

September 7, 2018

great company, great people, great platform - and the speed of the real time segmentation is unbeatable.

Pros

real-time segmentation, easy to use, cross-channel campaign management

Cons

It's still a start up with a few growing pains and a lack of some specific options but to be fair they're improving pretty quickly.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

October 2, 2018

Hello, We are very happy that the performance and possibilities of our platform are useful for your business. Whenever you miss features or we may improve them, we are happy about your suggestions. We always have an open ear for you. Best, Manuel

LH

Lennart H.

Product Manager

Legal Services

### "Powerful tool with room for gains"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

3.0

3.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 7, 2018

Pros

\- Usability - Customer Support - Integrations - API

Cons

\- lack of features/level of detail of features - lack of proper documentation concerning the usage of those features - there could be a better overview of campaigns/segments

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

October 1, 2018

Hello Lennart, Thank you for your feedback. Regarding features and their documentation, the next steps are already in progress. We revise our support documents completely and will also be able to provide you with a clearer dashboard of current campaigns soon. Of course, you can still reach us directly at any time! Best, Manuel

GI

Giovanni I.

Working Student

Marketing and Advertising

### "Working is easy with CrossEngage"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

September 7, 2018

With CE the selection of the your target group is easy and fast for personalized mailing campaigns

Pros

Easy building of segments Fast computing of segment size Nice UI

Cons

Some convenience features when building more complex segments are missing for example building negative segments.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

October 1, 2018

Hello Giovanni, Thank you for taking the time for a review. We take the difficulties of creating complex segments very seriously and start to solve this problem by introducing the new stories feature and more advanced editing features soon. We will be glad to come back to you approaching this issue. Best, Manuel

AU

Anonymous User

Senior Growth Hacker

Human Resources

### "CrossEngage CDP - "

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

September 7, 2018

Overall CrossEngage helps us tremendously in building automated communication campaigns on multiple platforms. It is a great tool to use for transactional as well as marketing communication. We make good use of the platform to distribute our audiences across major platforms as well for use in segmented marketing and as a basis for lookalike audiences for prospecting.

Pros

The platform has a straightforward internal logic and a matching interface. It is really easy to use the two built-in main features (customer attributes and events) to build segments and customer journeys. I find the ways in which these segments and journeys can be put to use in automating communication intuitive.

Cons

There are certain integrations that are lacking and some of the integrations are a real challenge to set up, especially since quick development resulted in sub-par documentation.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

October 1, 2018

Hello, Thanks for your honest feedback. We are happy that CrossEngage helps you to easily orchestrate campaigns across multiple channels. We are constantly developing new integrations to provide additional functionality. As you wrote, we don't always manage to update the documentation accordingly. In these cases, we are happy to help you in person. Furthermore, we are currently updating our complete documentation. Best, Manuel

[View all Reviews](https://www.capterra.com/p/175688/CrossEngage/reviews/)

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