ePACT Network

ePACT


4.5 / 5
70 reviews

Who Uses This Software?

ePACT can be used by any organization that collects emergency and health information to support kids, adults, and communities day-to-day and in a crisis.


Average Ratings

70 Reviews

  • 4.5 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $3.00/year/user
  • Pricing Details
    Pricing is subscription-based, and cost is per unique user.
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Business Hours

Vendor Details

  • ePACT Network
  • www.epactnetwork.com
  • Founded 2012
  • Canada

About ePACT

ePACT helps youth recreation organizations, sports associations, schools, and communities move paper medical forms, waivers, and consents into a secure, HIPAA-compliant, cloud-based system. ePACT can be used by any organization that needs emergency information to support kids, adults, and communities day-to-day and in a crisis.


ePACT Features

  • Approval Process Control
  • Archiving & Retention
  • Collaboration
  • Document Indexing
  • Drag & Drop
  • Full Text Search
  • Remote Document Access
  • Rules-Based Workflow
  • Text Editing
  • Version Control
  • Attendance Management
  • Billing & Invoicing
  • Customer Management
  • Food Service Management
  • For Summer Camps
  • Medical Management
  • Online Registration
  • Parent Portal
  • Program Management
  • Registration Management
  • Scheduling
  • Staff Management
  • Customer Data
  • Data Analysis
  • Data Capture
  • Data Integration
  • Data Migration
  • Data Quality Control
  • Data Security
  • Information Governance
  • Master Data Management
  • Match & Merge
  • Billing & Invoicing
  • Check-in / Check-out
  • Child Care
  • Contract Management
  • Employee Management
  • Event Management
  • Facility Management
  • League / Team Management
  • Membership Management
  • Registration Management
  • Rental Management
  • Customizable Templates
  • Data Export
  • Online Signing
  • QR Codes
  • Searchable Database
  • Status Tracking
  • Waiver Kiosk

ePACT Reviews Recently Reviewed!


EPACT SOFTWARE CITY OF BOULDER COLORADO REVIEW

Sep 19, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: -I love that we are saving so much paper

-I run multiple camps so Epact is awesome that parents only have to fill out the paperwork once and it transfers to each camp

-I feel it is easy from a parents standpoint and admin to use

-Everything is right in one app where you need it to be

-The app function is awesome and really easy to use

-Overall I feel its a great software

Cons: -I really do not like that when a form is outstanding because it is missing certain info that the admin still cannot view it. This is really hard for us when parents are telling us they filled everything out and cannot figure out what they need to do to make it complete and we cannot view it to see what they are missing so we cannot guide them anywhere but the helpdesk. It also is hard when we get audited by licensing that we cannot view anything in that kids file.

-There are certain pieces of information that our licensing dictates for us to have on the forms and when there are additions that we have to add to epact they can only add it as a waiver. When it is added as a waiver parents are only signing off that they did something when in reality they did not and then the info is missing. An example for this is, I needed parents work names, phone number and addresses to be added to the parent info section, that was added but not required so they added a waiver for parents to sign that they added that info but they never do, they just sign off on the waiver that they did.

Overall: Overall experience is good. I love the quick responses I get from anybody I email so that is very nice!

Vendor Response

by ePACT Network on September 20, 2018

Thanks for taking the time to leave us a review, Molly!

We understand that it can be a challenge to support families with their ePACT forms when you can't see the details that are missing. However, the privacy and security of families' data is our top priority, which is the reason you can't see information on a record before it's completed. Being able to see data requires the family to choose to share their ePACT record with your organization. We are looking at ways to make it easier for parents to identify what information is missing as they're working through the form.

We're also working on fixing the contact information section too, so stay tuned for more details.

We'll pass both of your comments on to our Product Team as this is really valuable feedback for us. Thanks again and please don't hesitate to let us know how we can continue to support you and your department!

Thanks ePACT!

Sep 18, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We used to collect paper emergency and permission forms from every participant, for every camp, for each of the 10 weeks of summer and the camp staff had to carry around a giant binder filled with forms! ePACT resolved this for us. No more storage issues, no more thick and heavy binders, forms are filled out in advance so we didn't have long lines at check in, info is safeguarded on our tablets and can't get lost. At the end of the season we export the files to a little thumb drive and store it...no more boxes and boxes of forms!

Cons: Some fields are hard coded and we can't change them. For example, in the allergies section, we are most concerned with life threatening allergies...some families list ANY allergy (allergy to hamsters, pollen, etc.). When a family lists something in this category the participant is flagged. It would be great if this could be emphasized as a life threatening allergy.

Overall: With ePACT, we have resolved our storage issue. We used to have numerous boxes of paperwork to store each recreation season. Now everything is on a little thumb drive.

With ePACT we have gathered current information from participants. Our registration system doesn't always capture the most current information, however ePACT has the up to date email and phone number for all of our participants. Making messaging them easier!

Our overall experience is EXCELLENT! We are so glad we ran into Wagner at the CPRS conference. ePACT is exactly what he promised us and more! The customer service is AMAZING.

Vendor Response

by ePACT Network on September 20, 2018

Thanks for leaving such a glowing review, Tamiko! We'll be sure to pass on your comments to our Product Team.

Truly a great product run by a team that is passionate about what they do and how they do it.

May 31, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, ability to modify what is needed (ie waivers), simple interface, sending invites to parents is quick and easy, achieving, the search function useto be very limiting but that's been fixed to allow for great flexibility, adding members is fast and simple, adding group admins is easy, the homepage interface for group admins is simple to read and follow for my staff, once you've learnt the basics, the program management is quite intuitive

Cons: I think parents don't understand what it is and so they often call and demand that we fix the problems, so we have to send them to epact, however, epact's customer service is close to flawless so it turns out pretty well.

I think my only struggle is that I have to be in a main full roster to when I want to affect a childs account. Sometimes I want to be able to find the child in their group and remove them from the epact in that screen.

Overall: Saving the environment, time and money.

ePACT review

Sep 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: very accessible

Very helpful to get in contact with parents in program

easy use

Cons: That you cant view a profile while it is labeled outstanding.

takes every email from an account in ACTIVE NET even if the email is not valid

Overall: I love using ePACT! it has made my job a lot easier over all and gives me a very effective & efficient way to communicate with parents. Very accessible and the staff at ePACT is all very helpful.

Vendor Response

by ePACT Network on September 20, 2018

Thanks for taking the time to leave us a review, Sarah!

The privacy and security of families' data is our top priority, which is the reason you can't see information on a record before it's completed. Being able to see data requires the family to choose to share their ePACT record with your organization.

We rely on the ACTIVE Net data for information to sync with ePACT through our API, so unfortunately, if information has been entered incorrectly by the family at registration, it will transfer over to ePACT.

Thanks again for your feedback, and please let us know if there's anything else we can do to support you!

Very good.

May 31, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: It's mobile-friendly. I find it quick and easy to update a profile. I don't have to redo the entry each year. I can send reminders to people. You can easily download your team roster and details if you are in a place that does not have wifi. Also, the family owns their own entry so they can use it with any participating organization. Someone has also given thought to different family situations whether they be blended (and a parent only needs access to some of the household and not all of the kids in the home) or if two people are co-parenting and do no live together or correspond. THey can have their own access and do so without having to share and account. Also, the supplier is local so we were able to do in-person training. The data is secure and stored with epact.

Cons: Nothing bad. Looking forward to having it integrate with our registration website. Right now it is a second step for people to complete. Also, it does require a lot of battery and data to run the application. I think there needs to be more awareness about this app. It is used in many rec centres and other communities but many families still don't know the brand and the power of using this app. The data is very secure, steps and precautions are in place and that is good for us to tell our members, but it is also great for a third party to also highlight.

Customer Service is top notch and the ease and scope of use are incredible.

May 31, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the ability to upload, by both myself and parents, insurance documents, doctors notes, and detailed instructions or explanations on dealing with a medical issue our athletes have. The flagging for concerns is also a nice touch and searching for athletes with a specific medical condition is an added benefit too. It allows us to ensure we're extra prepared for groups that tend to see a bit more of one medical issue over another or to create groups based on groups of athletes experiencing similar return to play protocols/prescriptions. Assigning coaches to teams and groups is incredible - I know that my coaches have the most up to date and relevant info, making it a bit more manageable for them and buy in to use the program much easier.

Cons: The look or interface of the app is a bit rough, but it's come along way over the years and it has everything detailed on the page and, important to me, a quick link to the files. It's tough to come up with a con!

Overall: Confidence from parents, athletes, coaches and race organizers that I have the athlete taken care of in an unlikely event of an emergency. It's truly confidence inspiring for me, the coaches and our community.

Excellent product, great support, and of value to our members.

May 31, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ease of use and ability to access records conveniently and securely is really great. In particular, ePACT makes things simple for our members (parents of minor hockey players) to complete medical records and provide information our individual team Safety Managers need in order to deal with injuries as they occur, and track medical information while attending to injury recovery.

Cons: From an administrator perspective, it would be nice to have a dashboard that has a more graphic or visual way to reflect the status of your membership. The ability to output files as an administrator is somewhat limited so customized report generating might be a good option to consider.

Overall: digitizing our medical record collection, improved organization access to medical records when needed, and making things more convenient for parents to participate have been among several benefits we've realized since deciding to use ePACT.

Vendor Response

by ePACT Network on June 19, 2018

Thanks for taking the time to write us a review, Jason! We'll provide your valuable feedback to our Product Team about the graphic representation of membership (currently we have a standard counter). We do have Advanced Reporting that allows administrators to generate custom reports, but we understand that sometimes clients might need something a little more specific than we can offer - be sure to connect with your Account Manager who will be happy to guide you through the report you're looking for.

Great customer service, user friendly site, easy to access on the go through the app

Jun 05, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: How easy it is for parents to go online to fill out the information. It is quick and easy for parents to submit their information. Parents also give us more detail when filling out the forms online than when they have used paper forms in the past.

Cons: There are some limitations in the features. For example, when searching for allergies, we haven't found a way to get a quick list of what allergies the participants have. We have to look in each participants file to see what their allergy is. There may be a way to do this, I just haven't found it yet.

Overall: It's easy to use and convenient for keeping files electronically. It's key to have access to the files with and without internet access.

Vendor Response

by ePACT Network on June 19, 2018

Thanks for taking the time to write us a review, Channon! For allergies, you can run a filter on all allergies, or specify by the general type of allergy (environmental, food, medication) to show all records with an allergy listed. Once you've run your report, you can download it to see specific details about severity, exposure, treatment and more. Please let us know if there's anything else we can do to support your department.

Excellent Management of Records

Sep 24, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: So easy to use from the back to the front end user. Easy to access necessary information for all participants. As a camp parent, I also appreciate how simple entering the information is and then linking my daughter's file to different entities with just a click!

Cons: On the back end user, sometimes it is not so easy to export information. As a front end user, some things could be made more clear (like where to modify pick up list) as to where to find the information.

Overall: Everyone should use ePACT!

Vendor Response

by ePACT Network on September 27, 2018

Thanks for taking the time to leave us a review, Christina! We'll be sure to pass on your valuable feedback to our Product Team.

Thanks again, and please let us know how we can continue to support City of Davis!

I really love how ePACT has helped us streamline our customer information collection process!

Jun 04, 2018
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love working with the ePACT team! They walk me through everything, set everything up for us, are totally fast responders and really have made your product successful!

Cons: Not so much about the software, but just getting our customers on board with setting up an account, and sharing their info with us each year. It seems many customers get a little confused with setting up, accepting, also the "having 2 ActiveNet accounts" issue.

Overall: Streamlined information collection. Ease of access to info by staff.

Summer Camp with ePACT

Sep 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The program is very easy to use. The ability to add groups for our different weeks of camps and allowing the different levels of use for our counselors made it very user friendly and easy to break down. Customer support was great and very extremely helpful.

Cons: The program did not seem to flow between desktop use and the app for cell phones. I would make updates on a desktop and when my counselors looked up stuff, it was not updated, even after refreshing pages. It seemed they had to log into a desk top in order for it to update.

Overall: Overall, my personal experience with ePACT was very positive. The program offered a lot a options and learning experiences. I would recommend ePACT to anyone needing to collect this kind of information.

Vendor Response

by ePACT Network on September 20, 2018

Thanks for taking the time to leave us a review! When your organization receives new or updated records from families, authorized staff need to re-sync those records on the Admin App. We suggest doing so on a secured wifi network, in case there's a lot of new information to sync.

Thanks again and please let us know if there's anything else we can do to support you and your department!

Great for Team Officials

Sep 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Great that i don't have to worry about losing or finding medical information if ever needed.

Cons: Not all officials have data plans on their phones. Without data plans, these officials are not able to access ePact info.

Overall: As a team official for youth sports group, it is a requirement to have player's medical info handy in case of an emergency. The old method is to carry paper forms in the equipment bag which becomes tattered and not legible as the season progresses. Carrying paper copies also poses privacy concerns in case someone steals it out of the equipment bag.

Vendor Response

by ePACT Network on September 17, 2018

Thanks for taking the time to write us a review, Camila! If your officials have access to Wifi (either at the arena or at home), they can download the ePACT Admin App, and sync player information to their devices so that, when they're out of Wifi range, they can still access player records and the information contained within, even without a data plan. Please let us know if there's anything else we can do to support Kerrisdale Little League, and thanks again!

First year of ePACT

Sep 24, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The reporting features really help our organization track our players with easy updates, and the ability to quickly set up shared access is a huge benefit too.

Cons: Some of the terminology, on fields and buttons and forms, was confusing for parents, so some guidance was needed this first year of use.

Overall: The customer support team at ePACT is outstanding. Whatever questions we've had have been answered promptly and politely, and they've really gone the extra mile to get us up and running.

Vendor Response

by ePACT Network on September 26, 2018

Thanks for taking the time to leave us a review, James!

If you, your team, or parents need additional support at any time, our Help Center has lots of guides, resources, and videos. Of course, in addition to working with our Customer Success Team as needed.

Thanks again, and please don't hesitate to let us know how else we can help you and your association!

Ease of use

Sep 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: User friendly, easy set up. This software helps reduce the use of paper. An extra bonus, our users can access the data base from anywhere.

Cons: There really is no cons. The general consensus from our group users is: using the software on a mobile device can be more difficult than a desktop.

Vendor Response

by ePACT Network on September 20, 2018

Thanks for taking the time to leave us a review, Jamie! Stay tuned for updates to the ePACT experience for mobile - those are coming soon!

Very smooth process learning a new program.

Jun 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software was easy to navigate. It was my first time using it and I felt I was very well supported with any questions I had. Pretty straight forward.

Cons: I did not have any major issues with the program. Anytime I had any issues or concerns I was able to readily send an email or phone for support and have someone answer my questions or concerns. My issues were never major it was more a navigation problem and knowing the best way to go about something ie. uploading player rosters. Overall no major concerns or issues.

My contact was a huge and great support

Jun 16, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use and quick access. It's great to have a. Information accessible in one location and once set up it's easy for families to use for other things as well.

Cons: People not doing it. I found chasing people down over and over again frustrating, as well the people who started the forms or process and not completing it. It would be nice to have a auto reminder after 24 hrs sent vs me sending to them all the time.

Overall: Ease of useandaccess

Vendor Response

by ePACT Network on June 19, 2018

Thanks for taking the time to give us a review, Aspen! We just released our auto-reminder feature so we hope that you'll find it helpful in getting your families and players engaged, and that it reduces your workload as a result. Your feedback is extremely valuable to our continued development and we'll pass this onto our Product Team.

Great for sports associations!

Sep 18, 2018
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of having everything at my fingertips. Players info, parent info, medical information in case of emergencies are all right there for me to access at a moments notice. The ease of emailing whole team lists at once instead of trying to track down parent emails

Cons: Small glitches, like deleting unnecessary info or past players that were no longer playing with the team

Overall: Glad we signed on with ePact

Vendor Response

by ePACT Network on September 19, 2018

Thank you for taking the time to leave us a review, Anne! We're thrilled to hear that ePACT is making your life easier, while keeping players safe on the ice.

We'd be more than happy to troubleshoot the small glitches you've experienced with your use of ePACT, so please reach out to our Customer Success Team at your convenience with more information. Thanks again!

Super Helpful

Nov 28, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Super easy to use, Highlights important information on profiles at the top of the list. Flags any profiles that have serious concerns. Can tell who has received and opened the invitation to join Epact. Also has a free App

Cons: When you want to view an attachment on a profile it automatically downloads the file.

Vendor Response

by ePACT Network on November 30, 2018

Thanks for taking the time to leave us a review, Anthony! We're happy to hear that you find ePACT easy to use, and please don't hesitate to reach out if there's anything we can help you with.

Safe and Secure system. Easy to use. No more paper forms.

Jun 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: No need for paper forms. Easy to access from multiple devices. Customer Service for ePact is great.

Cons: Some Parents still hesitant to use this software. Fear of Records in the "Cloud".

Multiple reminders are needed.

Overall: no need for locking up paper forms. Only staff required to have medical\emergency info allowed access to the system.

Risk Manager

Sep 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The support that is available.

It's ease of use.

How comprehensive it is.

Cons: Nothing really. It is great for what it can do.

Overall: I use it a lot because I'm the Risk Manager for my Association. It is awesome to have all medical forms in one location, accessible only to those that require accessibility.

NOMHA Risk Manager

Sep 18, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The software is simple to use and the customer service is off the charts. Now with the auto renewal it is great.

Cons: The least thing i like is that for a first time user take a bit to get use too. Once you do it is the best.

Overall: With the Hockey league it keeps track of all records and if they are needed it is right at coaches and managers finger tips. Can't be simpler.

Vendor Response

by ePACT Network on September 20, 2018

Thanks for taking the time to leave us a review, Scott! We're so happy to hear you're enjoying ePACT and that it's making managing your player information that much easier!

We've recently updated our Help Center, so be sure to check that out on our website for resources to help anyone using ePACT, whether they're new to it, or a veteran!

Capterra loader

Epact

Nov 28, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: everything can be on one place, and you can edit and update information at any time. You can access it on your phone through the app

Cons: some times can be hard to navigate if you are not computer savvy

Vendor Response

by ePACT Network on November 30, 2018

Thanks for taking the time to leave us a review, Whitney!

We've made some recent changes to our system to ensure it's fully responsive on mobile devices, and there are overall improvements for flow on desktop as well, so we hope that helps those less confident in their computer skills.

Please don't hesitate to reach out to your Account Manager, our Customer Success Team, or our Help Center for lots of resources to help you and your families get the most out of ePACT. Thanks again!

ePACT

Oct 01, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use for the phone app and that all staff can have the app on their phone and access it from where ever they are.

Cons: We are still having some issues with buy-in from parents, it's a bit more time consuming the first time they fill it out, and it doesn't work very well on a phone when filling out the forms.

Vendor Response

by ePACT Network on October 03, 2018

Thanks for taking the time to leave us a review, Jason!

To help parents with buy in, be sure to direct them to our Help Center for articles, videos, and resources on getting started with ePACT; as well as the For Families section on our website, which might help answer questions and reassure parents that ePACT is a long-term benefit over paper forms.

We're working on some updates to the mobile experience so stay tuned for those, as they'll make a huge difference to families filling out forms on a phone or tablet.

Thanks again for your feedback, and please let us know how we can continue to support your organization.

Great experience, helpful people, easy system to use!

Jun 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

Pros: It is very user Friendly! I can access Information about the children easily, and send out e-mails to groups or individuals very quickly. I can also generate specific lists for things like Photos, or sunscreen, Ect.

Cons: That it does not integrate directly with my reg system. I have to generate sheets to do that.

That is does not have a sign in sign out option.

Vendor Response

by ePACT Network on June 19, 2018

Thanks for your review, Heather! We'll be sure to pass on your valuable feedback to our Product Team.

Capterra loader

We were early adopters of ePACT in our community. A very positive experience for the organization.

May 31, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: ePACT has been thoughtfully designed to serve both the members and the organization. We appreciate the opportunities for customization.

Cons: Some families are slow to adopt. I think that is unfortunate (but manageable).

I am not sure if there is a way for teams to be uploaded. I have only created teams manually.

Overall: This has made collecting medical and emergency information more efficient and reliable for our organization. It has also enabled us to share that information easily with the appropriate individuals.

Great software to gather important information!!

May 31, 2018
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like how there is an app to see this information on site during camp and it is easy to read. It is also a secure way to keep all of this important information.

Cons: I don't like that I can't manually enter information for those who don't have computer access. It would be nice to be able to print off the form and enter in the information for participants.

Vendor Response

by ePACT Network on June 19, 2018

Thanks for taking the time to leave us a review, Jamie! For those participants without computer access, you can direct them to our Customer Success department who will be able to assist them on your behalf - this is to ensure the complete privacy and security of our users' accounts and the information within them. Please let us know how we can continue to support your and your department!

Overall the software is user friendly and easy to use. Customer service is very supportive.

Jul 05, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Streamlines our collection process of information. Notifies us when a family has made a change or updated their information.

Cons: The ability to customize the form for our facility. Ex: Providers would like to see parent information on the front page of the forms.

I have been using EPACT for 3yrs.. It really helps us to keep secure records that are accessible

May 31, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: The software is really easy to use and very straightforward. I love the drop Dow boxes and search functions

Cons: I don't like having to delete all members at end of season and add them again. I would like tracking of emails

Vendor Response

by ePACT Network on June 19, 2018

Thanks for taking the time to leave us a review, Natalie! While we understand that it's an extra step to remove and re-add players each season, we do this to ensure the privacy and security of users and their accounts. We'll be sure to share your feedback about email tracking to our Product Team. Thanks again!

Great System for having all important information in one spot, makes team managers jobs way easier

May 31, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, easy to complete, allows us to keep all of our important information in one spot and easy to update each year for returning players.

Cons: On the administration side the APP and downloading of information can be a little hard if you are on multiple teams and wish there was more support in terms of you tube videos or something for team managers/safeties to use better

Overall: Less Paperwork and Easy Updating of Info

Capterra loader

Great application for corporate Emergency Roll-Call Text Service

May 31, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use and administer! We purchased this for emergency purposes only. Fortunately, we've never had to use it yet... and hope we never do! So, I can't explain too much about it at this point... but the parts that i have used (administering it) have been easy and the system itself is exactly what we wanted!

Cons: Last I knew, we could not send an emergency roll-call message from thephones app. Our only purpose was for this... so I'd have to go to my mobile web-browser to send this type of message. But, again, we only purchased for emergencies so it hasn't been an issue.

outstanding support from the EPACT team

Jun 01, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: help function is well laid out and intuitive; support is outstanding; user friendly interface that is easy to navigate; great uptake from membership on using the app; paperless

Cons: not your fault but having to run three separate databases for tracking registration medical and compliance is time consuming. Integration with Hockey Canada system would at least cut down the administration.

City of Woodstock Review

Sep 18, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: That all information is together and easily accessible for staff. We also like being able to pull the reports on different aspects of participants profiles.

Cons: We have a fair amount of parents who struggle to complete the profile online.

Overall: We no longer have to carry written personal information off sit with our programs therefore reducing liability risk. It is also saving staff find locating information.

Good Product

Sep 21, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: Allows easy convenient access to health data of team members.

Cons: No ability for a manager or other 3rd party to assist members with entering information.

Vendor Response

by ePACT Network on September 25, 2018

Thanks for taking the time to leave us a review!

The privacy and security of families' data is our top priority, which is the reason you can't access a record before it's completed to help members add information.

However, please ask your members to reach out to our Customer Success Team (1-855-773-7228) who can help them add any information they may not be able to add themselves.

Thanks again and please let us know if there's anything else we can do to support you!

Great support team. Fairly easy to use once you get the hang of it.

May 31, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Support, help is always close by. The space team is very helpful with data entry and keeping everything up to date. It's easy to add records and send reminders to your users.

Cons: I wish it integrated with our registration process as this would allow our users to enter all of their information in one sweep.

Solid program

Sep 18, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: This has all the information for my team and association in one spot, and allows me to see clearly who has completed their forms and who has not

Cons: Very difficult to change the e-mail for a contact once it is in the system - many people change contact e-mails, and an easier edit function for administrators would be helpful.

Overall: ePact allows me to see, at a glance, who has done their medical forms and parental forms for hockey season and who I need to follow up with. We have had a lot less problems with following up with parents thanks to this.

great program and easy to monitor

May 31, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I used E-PAct for 2 years as Safety Officer for Kerrisdale Little League. I found it to be user friendly, great support and customer service, easy to navigate

Cons: I did not find anything in particular that I did not like. I`m still using Blackberry, so perhaps for a few of us out there it can have Blackberry app

Vendor Response

by ePACT Network on June 19, 2018

Thanks for taking the time to leave us a review, Eduard! The ePACT Admin App is available for iOS, Android, and Blackberry users - you can access the appropriate version from our website.

Capterra loader

ePact is an affordable and convenient way for your customers to provide the information you require.

Jun 04, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Our families enjoy the convenience and we enjoy how quickly customer service responds to our needs and customizes our options. We have been able to stream line and add efficiencies to our registration process. We are very happy with this choice and our families find it very easy and convenient to use.

Cons: We would like to sharing features to be more dynamic and allow families a bit easier transactions between registrations. We are still awaiting for some of the reports to meet our needs and expectations.

Overall: it has allowed for us to streamline our registration processes with families. it is convenient and easy to use for our families. We appreciate the excellent customer service and customization. it is great value for your investment and we are very pleased with the overall outcome.

ePACT has helped improve the registration process in our organization.

Jun 04, 2018
3/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Clear, easy to read forms. Mobile compatibility and accessible to most people and most devices. Customer service is available at all times and response time is quick.

Cons: Being able to customize the form would increase the functionality. We would like the ability to update policies for certain programs without updating policies for all programs.

Overall: Having a concise form available to families increases the ability for our organization to start providing care quickly. Because we are a large organization, being able to find records quickly is important. ePACT provides the ability to file and organize records in the way that is best for us.

ePACT helps our organization feel secure in our e com network and in the security of personal data.

May 31, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The customer support automation has been great. I also like that it is widely used and trusted by our client base and works with other networks.

Cons: If people have not completed their profiles, or if you have requested a profile update, you cannot access their current information.

Overall: Secure online platform for data collection that users control

Vendor Response

by ePACT Network on June 19, 2018

Thanks for taking the the time to leave us a review, Gabriel. We recently released our auto-reminders so we hope that will help engage families and encourage them to create their ePACT account. Please let us know if there's anything else we can do to support you!

Our experience with ePACT has been first class. I highly recommend the service.

Jun 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the ease of use. This is easy for our members AND great for our volunteers. We were early adopters in our community and it has been very well received.

Cons: Some members have been resistant to adopting this system for sharing emergency and medical information. We find that providing information and answering their questions is key.

Overall: Complete and up to date information about our members.

Excellent ease of use for our volunteers and registrar.

We also like the fact that access to information can be ended once our season ends.

The system works great for affiliate players - their records are available to both teams.

A helpful tool

Sep 21, 2018
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The App is fantastic, and all the information is easy to locate

Cons:

WE have had challenges getting staff members onto the app and have needed customer support to do it. it seems they sign up and then cannot get back on.

Efficient and Effective

Sep 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The practicality of having an Emergency Card in the palm of your hands.

Cons: When parents add a 'pick-up' authorized person to their ePACT account some organizations can't see the authorization. Parents have no other choice but to keep choosing each organization to update.

Vendor Response

by ePACT Network on September 25, 2018

Thanks for taking the time to leave us a review, Linda! We're working on some updates to Emergency and Authorized Contacts that will allow parents/guardians to assign/update for multiple organizations. Stay tuned!

Please don't hesitate to let us know how we can continue to support you and your school. Thanks again!

we have always received great support from the ePACT team

Jun 17, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use, search functions, grouping of teams*

Cons: nothing. It would be great of course to be able to link the ePACT system with the Hockey Canada Registry

Overall: easy and quick access to critical information about our players

I've been very pleased with how user friendly ePACT has been.

Jun 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of using the software and how great customer service has been. The software has everything that I was looking for all in one place making running reports great! No more paper for us!!

Cons: I haven't used the software long enough to report any cons at this point int time. My hope is even after using it for some time that I will have no cons!

Overall: No more paper forms I'd say has been the biggest benefit. The amount of time it was taking to collect paper forms, file the forms, carry around binders of attendee information.

Great for sport teams.

Sep 21, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: This program is a fantastic idea and concept. It is great that you can update in one area and more organizations can share.

Cons: I wish it would have the ability to be compatible with sport databases

epact app use

Sep 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: it is easy to use and immediate access for information help was amazing both in person and on line

Cons: needed to have training to use... it wasn't intuitive

Overall: easy access to player information when it is needed.. immediate access to reports that show trending and help with safety decision making

Vendor Response

by ePACT Network on September 25, 2018

Thanks for taking the time to leave us a review! For additional support using ePACT, outside of our training, please visit our Help Center for Frequently Asked Questions, Videos, and other resources designed to help you and your administrators.

Please let us know how we can continue to support your organization!

ePACT for youth programs

Sep 25, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: -eliminated our paper forms

-very user friendly

-ability to run reports

Cons: -reports run in excel needed a lot of formatting

Overall: I assisted in transitioning our organization over to the ePACT network. I was pleased with the services and functionality. Our families had minimal technical issues and staff were able to review information in a timely manner. THANK YOU!

Go Paperless

Sep 18, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Data maintenance, and updating forms so much easier by going paperless! Our customers love the ease of updating their accounts, and not having to start from scratch with every new session!

Cons: Always a challenge when we don't have emails on accounts, and sometimes chasing folks to set up their account.

Overall: Really good, and a great deal of improvement to the overall program from a few years ago. Our staff love the ease of information collection and access!

Overall it has been a good experience

Jun 01, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I like that you can download members to your iPhone...you always have your member records at hand. I like you don't have to carry around a binder with your members medical information. Customer service is fantastic!

Cons: I wish I could pick and choose what to ask our members. Some of the information in our package we don't need but I was told I had to use all the info. I don't like how you disconnect a member...this should be an easier process. The help feature is not the greatest, its hard to find information to help yourself work through an issue.

Vendor Response

by ePACT Network on June 19, 2018

Thanks for taking the time to leave us a review, Noble-Lee! We'll be sure to share your valuable feedback with our Product Team, and we're in the process of updating our Help Desk to include more resources to help our clients find the help they need, when they need it.

So far so good. Parents liked the change.

Jun 07, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Mobile and was customizable. Nice to send out group messages. We were able to have all staff onboard with there cell phones through the app.

Cons: Had some difficult setting up with our RecTrac software. The training was offered but it never matched up with staff availability.

Overall: Less phone calls to participant parents reminding them that they need to turn in their paperwork. less paper and less staff time dealing with question.

We are thrilled with ePact for our organization!

May 31, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Its paperless, we like the its a green product for our club.

The information is available at your fingertips, any user in our organization with a smartphone can use the app.

Its very easy to use.

We like that returning players simply need to review the information.

Cons: Setting up the templates to load the players is time consuming. Its easy enough and the only method we can see, but still time consuming.

Epact usage

Sep 18, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to maneuver and put things into groups and understand the program

Cons: Nothing it was easy to do and if I needed to get support with something it was very easy to do so

Tips

Oct 04, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Secure place for all registrant information online

Cons: When reconfirming you have to go through each section instead of just being allowed to toggle reconfirm in the last section. As well with multiple divisions in an Association you cannot move someone between divisions yourself, we have to ask for ePact help to complete it.

Vendor Response

by ePACT Network on October 09, 2018

Thanks for taking the time to leave us a review, Carla!

For reconfirmations, we encourage families to go through the entire form to review existing information so that they have a chance to update anything that might have changed. This also ensures that your association gets the information it needs to support players in the event of an emergency too!

Thanks again for your feedback, and please don't hesitate to let us know how we can continue to support your association.

I think that it's much more efficient, I just think selecting groups in filters should be easier.

Jun 01, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Having the app that shows all paperwork; and looking forwarding to using the messenger feature. Also the ease of entering administrators.

Cons: The difficulty to select groups in filters when you have many of them. Also to attach group admins to their groups is difficult.

Overall: Paperless camping experience which is the most important thing that we wanted it for.

Hockey Organization

Sep 29, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It seems to be fairly easy to use. I kind of jumped into this role so I am trying to sort out what I am trying to do as I go.

Cons: The email instructions seem to be missing some details so I'm not sure if what I have done didn't work or if I am not seeing the next step due to another reason.

Overall: I am just getting started with ePact so my knowledge is limited. I also did't pay for the software as I am working as a volunteer through an organization.

Vendor Response

by ePACT Network on October 01, 2018

Thanks for taking the time to leave us a review, Philippa! If you need additional assistance with your association's ePACT account, please visit our Help Center or connect with our Customer Success Team at your convenience.

We're happy to hear you're finding the system easy to use, and if there's anything else we can do to help you, please don't hesitate to let us know. Thanks again!

The staff at epact have been great helping us navigate and tailor the software

Jun 05, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: ease of use for parents

great reporting opportunities

parents only have to fill out the information once, then just check and confirm for future

ease of communication with parents

Cons: a little difficult to navigate from an administrative POV

so many reporting options are nice, but can be cumbersome to use

Brand new to us this season. Still learning.

Jun 07, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It truly is easy for parents and guardians to complete info (IF they will do it).

Staff access of that info is great too.

Cons: When parents don't complete the required information and/or set up duplicate accounts on their children under two different emails.

Overall: Less paper

Customer convenience

Great customer service!

Jun 07, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The system is great for programs that have volunteers running registration as it cuts back on paperwork and lost items!

Cons: There are a few things that require a bit of a work-around to meet our needs, but they are very minor. I would love if it had the option of admin scanning in items on behalf of the parents.

Very easy to use and intuitive

May 31, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: Easy to use and captures pertinent info. Easy to get information on mobile device. Useful when we are at the rink.

Cons: Can't say , nothing really comes to mind. It works well. Maybe a downloadable version in case there is no internet available at the rink.

Vendor Response

by ePACT Network on June 19, 2018

Thanks for taking the time to leave us a review, Audrey! The ePACT Admin App is designed to work in offline mode as well as online, which is perfect for when there's limited or no internet connectivity. Authorized users can sync records while on an internet connection, and they'll have the most up-to-date information at the rink, even if there's no internet. Please let us know if there's anything else we can do to support you and your association!

Great service

Sep 18, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Loved the ease of use and the customer service team - especially CSR were super responsive and help with all requests!

Cons: That parents have to submit the information before we can view it - they get confused on that part

Vendor Response

by ePACT Network on September 20, 2018

Thanks for taking the time to leave us a review, Jamie!

The privacy and security of families' data is our top priority, which is the reason you can't see information on a record before it's completed. Being able to see data requires the family to choose to share their ePACT record with your organization.

Thanks again and please let us know if there's anything else we can do to support you and your YMCA!

Makes me feel safe and secure

Nov 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: ePACT is a simple to use and easy to manage. I like how quickly I was able to input all my information and ultimately have that information link to the multiple forms. It's a great program that I trust is safe and secure . It is easy to learn and easy to teach.

Cons: Nothing in particular. Again I really like this software and the people running it are fantastic.

Vendor Response

by ePACT Network on November 26, 2018

Thanks for taking the time to leave us a review! We're very happy to hear that you're enjoying ePACT and we're here to support you if you have any questions or need additional information. Thanks again!

Capterra loader

Its functional software for the most part

May 31, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: the customer service supporting the product has been awesome - the hardest part is uploading the database and figuring out the states that parents are in - the customer support worked out of hours and was always super helpful

Cons: The inability to edit the email content that you send to parents - this needs to be added to get better results in the reminder emails to the parents who are stubborn and will not complete. You need to be able to speak to the members and if necessary provide sanctions should they not complete. All of this requires the ability to edit the whole email not just a section at the bottom - it just doesnt flow.

Overall: same system used by multiple sports in our city is the biggest benefit - do it once and share it multiple times to other sport associations

Vendor Response

by ePACT Network on June 19, 2018

Thanks for taking the time to give us a review, Allen! We'll pass your valuable feedback onto our Product Team.

Excellent

Jun 04, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: Accessibility for teams. Confidentiality. Ability to use even with no Wi-Fi or cellular connection. Onus on the family to complete information. Ability to customize platform.

Cons: Nothing. The issues I have is getting people to complete the information - not your issue however.

A learning experience; overall went well.

Jun 07, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Able to access all accounts and filter files. Capacity to store reports and key information long term and to be able to access that information in the next year. Potential to track trends.

Cons: Moving back and forth between some of the pages wasn't always easy; had to start over it seemed after completing a task.

Overall: Access to information; less paper used or had to be retained. Potential to use more as I become more familiar with the system and its capabilities.

EPact user

Sep 21, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: How easy it to use for our hockey teams.

Cons: Some errors but customer service helped and they were corrected

Epact is a very easy to use system.

May 31, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: How little time it takes to use. The software was usable the day I got on and there was always help if I had questions.

Cons: There is very little that comes to mind that was hard to use. The software is in a simple easy to follow format.

Overall: Quick access to information.

Have not used it a lot yet until Hockey season starts

Jun 04, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: Definitely the app is handy . I have not used it enough yet . Once we get closer to the season I will be using the program a lot more. The past Vice President seemed to really like it.

Cons: Haven't used it enough yet. I do not have any complaints. It seemed to have worked very well the past couple of years that our association has used it.

EPact is simple and convenient

Sep 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Love that it is paperless and easily accessible

Cons: some of our members do not want their children's information online

Overall: No paper! Customer service is exceptional. Time savings are huge since there is no distribution or collection of paper.

This tool has helped out our organization with less paperwork

Jun 04, 2018
3/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money

Pros: I like that we have files with all participants and it is an easy access to get the information we need.

Cons: It is difficult when some participants do not sign up or fill out the forms for our programs and we have no information.

Just started

Sep 19, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The design is nice and it's pretty easy to use

Cons: for the moment I didn't see any negative point on the app

Overall: I just start with few weeks ago

and our team use it when we are away to have a support in case of issue