ePACT Network

ePACT

4.5 / 5 40 reviews

Who Uses This Software?

ePACT can be used by any organization that collects emergency and health information to support kids, adults, and communities day-to-day and in a crisis.


Average Ratings

40 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $3.00/year/user
  • Pricing Details
    Pricing is subscription-based, and cost is per unique user.
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Business Hours

Vendor Details

  • ePACT Network
  • www.epactnetwork.com
  • Founded 2012
  • Canada

About ePACT

ePACT helps youth recreation organizations, sports associations, schools, and communities move paper medical forms, waivers, and consents into a secure, HIPAA-compliant, cloud-based system. ePACT can be used by any organization that needs emergency information to support kids, adults, and communities day-to-day and in a crisis.


ePACT Features

  • Attendance Management
  • Billing & Invoicing
  • Customer Management
  • Food Service Management
  • For Summer Camps
  • Medical Management
  • Online Registration
  • Parent Portal
  • Program Management
  • Registration Management
  • Scheduling
  • Staff Management
  • Customer Data
  • Data Analysis
  • Data Capture
  • Data Integration
  • Data Migration
  • Data Quality Control
  • Data Security
  • Information Governance
  • Master Data Management
  • Match & Merge
  • Approval Process Control
  • Archiving & Retention
  • Collaboration
  • Document Indexing
  • Drag & Drop
  • Full Text Search
  • Remote Document Access
  • Rules-Based Workflow
  • Text Editing
  • Version Control
  • Billing & Invoicing
  • Check-in / Check-out
  • Child Care
  • Contract Management
  • Employee Management
  • Event Management
  • Facility Management
  • League / Team Management
  • Membership Management
  • Registration Management
  • Rental Management

ePACT Reviews Recently Reviewed!


we have always received great support from the ePACT team

Jun 17, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use, search functions, grouping of teams*

Cons: nothing. It would be great of course to be able to link the ePACT system with the Hockey Canada Registry

Overall: easy and quick access to critical information about our players

My contact was a huge and great support

Jun 16, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use and quick access. It's great to have a. Information accessible in one location and once set up it's easy for families to use for other things as well.

Cons: People not doing it. I found chasing people down over and over again frustrating, as well the people who started the forms or process and not completing it. It would be nice to have a auto reminder after 24 hrs sent vs me sending to them all the time.

Overall: Ease of useandaccess

Vendor Response

by ePACT Network on June 19, 2018

Thanks for taking the time to give us a review, Aspen! We just released our auto-reminder feature so we hope that you'll find it helpful in getting your families and players engaged, and that it reduces your workload as a result. Your feedback is extremely valuable to our continued development and we'll pass this onto our Product Team.

Very smooth process learning a new program.

Jun 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The software was easy to navigate. It was my first time using it and I felt I was very well supported with any questions I had. Pretty straight forward.

Cons: I did not have any major issues with the program. Anytime I had any issues or concerns I was able to readily send an email or phone for support and have someone answer my questions or concerns. My issues were never major it was more a navigation problem and knowing the best way to go about something ie. uploading player rosters. Overall no major concerns or issues.

I've been very pleased with how user friendly ePACT has been.

Jun 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The ease of using the software and how great customer service has been. The software has everything that I was looking for all in one place making running reports great! No more paper for us!!

Cons: I haven't used the software long enough to report any cons at this point int time. My hope is even after using it for some time that I will have no cons!

Overall: No more paper forms I'd say has been the biggest benefit. The amount of time it was taking to collect paper forms, file the forms, carry around binders of attendee information.

So far so good. Parents liked the change.

Jun 07, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Mobile and was customizable. Nice to send out group messages. We were able to have all staff onboard with there cell phones through the app.

Cons: Had some difficult setting up with our RecTrac software. The training was offered but it never matched up with staff availability.

Overall: Less phone calls to participant parents reminding them that they need to turn in their paperwork. less paper and less staff time dealing with question.

Brand new to us this season. Still learning.

Jun 07, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It truly is easy for parents and guardians to complete info (IF they will do it).
Staff access of that info is great too.

Cons: When parents don't complete the required information and/or set up duplicate accounts on their children under two different emails.

Overall: Less paper
Customer convenience

A learning experience; overall went well.

Jun 07, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Able to access all accounts and filter files. Capacity to store reports and key information long term and to be able to access that information in the next year. Potential to track trends.

Cons: Moving back and forth between some of the pages wasn't always easy; had to start over it seemed after completing a task.

Overall: Access to information; less paper used or had to be retained. Potential to use more as I become more familiar with the system and its capabilities.

Great customer service!

Jun 07, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The system is great for programs that have volunteers running registration as it cuts back on paperwork and lost items!

Cons: There are a few things that require a bit of a work-around to meet our needs, but they are very minor. I would love if it had the option of admin scanning in items on behalf of the parents.

Great customer service, user friendly site, easy to access on the go through the app

Jun 05, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: How easy it is for parents to go online to fill out the information. It is quick and easy for parents to submit their information. Parents also give us more detail when filling out the forms online than when they have used paper forms in the past.

Cons: There are some limitations in the features. For example, when searching for allergies, we haven't found a way to get a quick list of what allergies the participants have. We have to look in each participants file to see what their allergy is. There may be a way to do this, I just haven't found it yet.

Overall: It's easy to use and convenient for keeping files electronically. It's key to have access to the files with and without internet access.

Vendor Response

by ePACT Network on June 19, 2018

Thanks for taking the time to write us a review, Channon! For allergies, you can run a filter on all allergies, or specify by the general type of allergy (environmental, food, medication) to show all records with an allergy listed. Once you've run your report, you can download it to see specific details about severity, exposure, treatment and more. Please let us know if there's anything else we can do to support your department.

The staff at epact have been great helping us navigate and tailor the software

Jun 05, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: ease of use for parents
great reporting opportunities
parents only have to fill out the information once, then just check and confirm for future
ease of communication with parents

Cons: a little difficult to navigate from an administrative POV
so many reporting options are nice, but can be cumbersome to use

Our experience with ePACT has been first class. I highly recommend the service.

Jun 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the ease of use. This is easy for our members AND great for our volunteers. We were early adopters in our community and it has been very well received.

Cons: Some members have been resistant to adopting this system for sharing emergency and medical information. We find that providing information and answering their questions is key.

Overall: Complete and up to date information about our members.

Excellent ease of use for our volunteers and registrar.

We also like the fact that access to information can be ended once our season ends.

The system works great for affiliate players - their records are available to both teams.

ePACT has helped improve the registration process in our organization.

Jun 04, 2018
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Clear, easy to read forms. Mobile compatibility and accessible to most people and most devices. Customer service is available at all times and response time is quick.

Cons: Being able to customize the form would increase the functionality. We would like the ability to update policies for certain programs without updating policies for all programs.

Overall: Having a concise form available to families increases the ability for our organization to start providing care quickly. Because we are a large organization, being able to find records quickly is important. ePACT provides the ability to file and organize records in the way that is best for us.

Have not used it a lot yet until Hockey season starts

Jun 04, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Definitely the app is handy . I have not used it enough yet . Once we get closer to the season I will be using the program a lot more. The past Vice President seemed to really like it.

Cons: Haven't used it enough yet. I do not have any complaints. It seemed to have worked very well the past couple of years that our association has used it.

This tool has helped out our organization with less paperwork

Jun 04, 2018
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: I like that we have files with all participants and it is an easy access to get the information we need.

Cons: It is difficult when some participants do not sign up or fill out the forms for our programs and we have no information.

I really love how ePACT has helped us streamline our customer information collection process!

Jun 04, 2018
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love working with the ePACT team! They walk me through everything, set everything up for us, are totally fast responders and really have made your product successful!

Cons: Not so much about the software, but just getting our customers on board with setting up an account, and sharing their info with us each year. It seems many customers get a little confused with setting up, accepting, also the "having 2 ActiveNet accounts" issue.

Overall: Streamlined information collection. Ease of access to info by staff.

Capterra-loader

ePact is an affordable and convenient way for your customers to provide the information you require.

Jun 04, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Our families enjoy the convenience and we enjoy how quickly customer service responds to our needs and customizes our options. We have been able to stream line and add efficiencies to our registration process. We are very happy with this choice and our families find it very easy and convenient to use.

Cons: We would like to sharing features to be more dynamic and allow families a bit easier transactions between registrations. We are still awaiting for some of the reports to meet our needs and expectations.

Overall: it has allowed for us to streamline our registration processes with families. it is convenient and easy to use for our families. We appreciate the excellent customer service and customization. it is great value for your investment and we are very pleased with the overall outcome.

Safe and Secure system. Easy to use. No more paper forms.

Jun 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: No need for paper forms. Easy to access from multiple devices. Customer Service for ePact is great.

Cons: Some Parents still hesitant to use this software. Fear of Records in the "Cloud".

Multiple reminders are needed.

Overall: no need for locking up paper forms. Only staff required to have medical\emergency info allowed access to the system.

Excellent

Jun 04, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Accessibility for teams. Confidentiality. Ability to use even with no Wi-Fi or cellular connection. Onus on the family to complete information. Ability to customize platform.

Cons: Nothing. The issues I have is getting people to complete the information - not your issue however.

Great experience, helpful people, easy system to use!

Jun 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Pros: It is very user Friendly! I can access Information about the children easily, and send out e-mails to groups or individuals very quickly. I can also generate specific lists for things like Photos, or sunscreen, Ect.

Cons: That it does not integrate directly with my reg system. I have to generate sheets to do that.
That is does not have a sign in sign out option.

Vendor Response

by ePACT Network on June 19, 2018

Thanks for your review, Heather! We'll be sure to pass on your valuable feedback to our Product Team.

Overall it has been a good experience

Jun 01, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like that you can download members to your iPhone...you always have your member records at hand. I like you don't have to carry around a binder with your members medical information. Customer service is fantastic!

Cons: I wish I could pick and choose what to ask our members. Some of the information in our package we don't need but I was told I had to use all the info. I don't like how you disconnect a member...this should be an easier process. The help feature is not the greatest, its hard to find information to help yourself work through an issue.

Vendor Response

by ePACT Network on June 19, 2018

Thanks for taking the time to leave us a review, Noble-Lee! We'll be sure to share your valuable feedback with our Product Team, and we're in the process of updating our Help Desk to include more resources to help our clients find the help they need, when they need it.

outstanding support from the EPACT team

Jun 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: help function is well laid out and intuitive; support is outstanding; user friendly interface that is easy to navigate; great uptake from membership on using the app; paperless

Cons: not your fault but having to run three separate databases for tracking registration medical and compliance is time consuming. Integration with Hockey Canada system would at least cut down the administration.

I think that it's much more efficient, I just think selecting groups in filters should be easier.

Jun 01, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Having the app that shows all paperwork; and looking forwarding to using the messenger feature. Also the ease of entering administrators.

Cons: The difficulty to select groups in filters when you have many of them. Also to attach group admins to their groups is difficult.

Overall: Paperless camping experience which is the most important thing that we wanted it for.

Excellent product, great support, and of value to our members.

May 31, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ease of use and ability to access records conveniently and securely is really great. In particular, ePACT makes things simple for our members (parents of minor hockey players) to complete medical records and provide information our individual team Safety Managers need in order to deal with injuries as they occur, and track medical information while attending to injury recovery.

Cons: From an administrator perspective, it would be nice to have a dashboard that has a more graphic or visual way to reflect the status of your membership. The ability to output files as an administrator is somewhat limited so customized report generating might be a good option to consider.

Overall: digitizing our medical record collection, improved organization access to medical records when needed, and making things more convenient for parents to participate have been among several benefits we've realized since deciding to use ePACT.

Vendor Response

by ePACT Network on June 19, 2018

Thanks for taking the time to write us a review, Jason! We'll provide your valuable feedback to our Product Team about the graphic representation of membership (currently we have a standard counter). We do have Advanced Reporting that allows administrators to generate custom reports, but we understand that sometimes clients might need something a little more specific than we can offer - be sure to connect with your Account Manager who will be happy to guide you through the report you're looking for.

I have been using EPACT for 3yrs.. It really helps us to keep secure records that are accessible

May 31, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: The software is really easy to use and very straightforward. I love the drop Dow boxes and search functions

Cons: I don't like having to delete all members at end of season and add them again. I would like tracking of emails

Vendor Response

by ePACT Network on June 19, 2018

Thanks for taking the time to leave us a review, Natalie! While we understand that it's an extra step to remove and re-add players each season, we do this to ensure the privacy and security of users and their accounts. We'll be sure to share your feedback about email tracking to our Product Team. Thanks again!

great program and easy to monitor

May 31, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I used E-PAct for 2 years as Safety Officer for Kerrisdale Little League. I found it to be user friendly, great support and customer service, easy to navigate

Cons: I did not find anything in particular that I did not like. I`m still using Blackberry, so perhaps for a few of us out there it can have Blackberry app

Vendor Response

by ePACT Network on June 19, 2018

Thanks for taking the time to leave us a review, Eduard! The ePACT Admin App is available for iOS, Android, and Blackberry users - you can access the appropriate version from our website.

Great software to gather important information!!

May 31, 2018
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like how there is an app to see this information on site during camp and it is easy to read. It is also a secure way to keep all of this important information.

Cons: I don't like that I can't manually enter information for those who don't have computer access. It would be nice to be able to print off the form and enter in the information for participants.

Vendor Response

by ePACT Network on June 19, 2018

Thanks for taking the time to leave us a review, Jamie! For those participants without computer access, you can direct them to our Customer Success department who will be able to assist them on your behalf - this is to ensure the complete privacy and security of our users' accounts and the information within them. Please let us know how we can continue to support your and your department!

Epact is a very easy to use system.

May 31, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: How little time it takes to use. The software was usable the day I got on and there was always help if I had questions.

Cons: There is very little that comes to mind that was hard to use. The software is in a simple easy to follow format.

Overall: Quick access to information.

ePACT helps our organization feel secure in our e com network and in the security of personal data.

May 31, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The customer support automation has been great. I also like that it is widely used and trusted by our client base and works with other networks.

Cons: If people have not completed their profiles, or if you have requested a profile update, you cannot access their current information.

Overall: Secure online platform for data collection that users control

Vendor Response

by ePACT Network on June 19, 2018

Thanks for taking the the time to leave us a review, Gabriel. We recently released our auto-reminders so we hope that will help engage families and encourage them to create their ePACT account. Please let us know if there's anything else we can do to support you!

Very easy to use and intuitive

May 31, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Easy to use and captures pertinent info. Easy to get information on mobile device. Useful when we are at the rink.

Cons: Can't say , nothing really comes to mind. It works well. Maybe a downloadable version in case there is no internet available at the rink.

Vendor Response

by ePACT Network on June 19, 2018

Thanks for taking the time to leave us a review, Audrey! The ePACT Admin App is designed to work in offline mode as well as online, which is perfect for when there's limited or no internet connectivity. Authorized users can sync records while on an internet connection, and they'll have the most up-to-date information at the rink, even if there's no internet. Please let us know if there's anything else we can do to support you and your association!

Great System for having all important information in one spot, makes team managers jobs way easier

May 31, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, easy to complete, allows us to keep all of our important information in one spot and easy to update each year for returning players.

Cons: On the administration side the APP and downloading of information can be a little hard if you are on multiple teams and wish there was more support in terms of you tube videos or something for team managers/safeties to use better

Overall: Less Paperwork and Easy Updating of Info

Truly a great product run by a team that is passionate about what they do and how they do it.

May 31, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, ability to modify what is needed (ie waivers), simple interface, sending invites to parents is quick and easy, achieving, the search function useto be very limiting but that's been fixed to allow for great flexibility, adding members is fast and simple, adding group admins is easy, the homepage interface for group admins is simple to read and follow for my staff, once you've learnt the basics, the program management is quite intuitive

Cons: I think parents don't understand what it is and so they often call and demand that we fix the problems, so we have to send them to epact, however, epact's customer service is close to flawless so it turns out pretty well.
I think my only struggle is that I have to be in a main full roster to when I want to affect a childs account. Sometimes I want to be able to find the child in their group and remove them from the epact in that screen.

Overall: Saving the environment, time and money.

Great support team. Fairly easy to use once you get the hang of it.

May 31, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Support, help is always close by. The space team is very helpful with data entry and keeping everything up to date. It's easy to add records and send reminders to your users.

Cons: I wish it integrated with our registration process as this would allow our users to enter all of their information in one sweep.

Customer Service is top notch and the ease and scope of use are incredible.

May 31, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the ability to upload, by both myself and parents, insurance documents, doctors notes, and detailed instructions or explanations on dealing with a medical issue our athletes have. The flagging for concerns is also a nice touch and searching for athletes with a specific medical condition is an added benefit too. It allows us to ensure we're extra prepared for groups that tend to see a bit more of one medical issue over another or to create groups based on groups of athletes experiencing similar return to play protocols/prescriptions. Assigning coaches to teams and groups is incredible - I know that my coaches have the most up to date and relevant info, making it a bit more manageable for them and buy in to use the program much easier.

Cons: The look or interface of the app is a bit rough, but it's come along way over the years and it has everything detailed on the page and, important to me, a quick link to the files. It's tough to come up with a con!

Overall: Confidence from parents, athletes, coaches and race organizers that I have the athlete taken care of in an unlikely event of an emergency. It's truly confidence inspiring for me, the coaches and our community.

Very helpful in gathering important information from a large group and sharing with staff

May 31, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I like the ease in sending out information to family and ease of receiving information. Downloading the information is easy as well. Adding members is very fluid as well.

Cons: People seem to be having a difficult time accessing EPact. I would like to be able to divide it up more . . then again, i am still exploring it. The staff has been very helpful.

Overall: Not having to print out all of the information.

Capterra-loader

Great application for corporate Emergency Roll-Call Text Service

May 31, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use and administer! We purchased this for emergency purposes only. Fortunately, we've never had to use it yet... and hope we never do! So, I can't explain too much about it at this point... but the parts that i have used (administering it) have been easy and the system itself is exactly what we wanted!

Cons: Last I knew, we could not send an emergency roll-call message from thephones app. Our only purpose was for this... so I'd have to go to my mobile web-browser to send this type of message. But, again, we only purchased for emergencies so it hasn't been an issue.

Capterra-loader

We were early adopters of ePACT in our community. A very positive experience for the organization.

May 31, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: ePACT has been thoughtfully designed to serve both the members and the organization. We appreciate the opportunities for customization.

Cons: Some families are slow to adopt. I think that is unfortunate (but manageable).

I am not sure if there is a way for teams to be uploaded. I have only created teams manually.

Overall: This has made collecting medical and emergency information more efficient and reliable for our organization. It has also enabled us to share that information easily with the appropriate individuals.

Very good.

May 31, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: It's mobile-friendly. I find it quick and easy to update a profile. I don't have to redo the entry each year. I can send reminders to people. You can easily download your team roster and details if you are in a place that does not have wifi. Also, the family owns their own entry so they can use it with any participating organization. Someone has also given thought to different family situations whether they be blended (and a parent only needs access to some of the household and not all of the kids in the home) or if two people are co-parenting and do no live together or correspond. THey can have their own access and do so without having to share and account. Also, the supplier is local so we were able to do in-person training. The data is secure and stored with epact.

Cons: Nothing bad. Looking forward to having it integrate with our registration website. Right now it is a second step for people to complete. Also, it does require a lot of battery and data to run the application. I think there needs to be more awareness about this app. It is used in many rec centres and other communities but many families still don't know the brand and the power of using this app. The data is very secure, steps and precautions are in place and that is good for us to tell our members, but it is also great for a third party to also highlight.

Capterra-loader

Its functional software for the most part

May 31, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: the customer service supporting the product has been awesome - the hardest part is uploading the database and figuring out the states that parents are in - the customer support worked out of hours and was always super helpful

Cons: The inability to edit the email content that you send to parents - this needs to be added to get better results in the reminder emails to the parents who are stubborn and will not complete. You need to be able to speak to the members and if necessary provide sanctions should they not complete. All of this requires the ability to edit the whole email not just a section at the bottom - it just doesnt flow.

Overall: same system used by multiple sports in our city is the biggest benefit - do it once and share it multiple times to other sport associations

Vendor Response

by ePACT Network on June 19, 2018

Thanks for taking the time to give us a review, Allen! We'll pass your valuable feedback onto our Product Team.

We are thrilled with ePact for our organization!

May 31, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Its paperless, we like the its a green product for our club.
The information is available at your fingertips, any user in our organization with a smartphone can use the app.
Its very easy to use.
We like that returning players simply need to review the information.

Cons: Setting up the templates to load the players is time consuming. Its easy enough and the only method we can see, but still time consuming.

Easy to use and customer support is OUTSTANDING! We wish all companies were as great!

May 31, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: 1) Ease of Use! From both business and customer side. 2) Support is outstanding and open to suggestions

Cons: The search features aren't always the easiest to use. But ePACT is always willing to listen to suggestions and will customize as much as possible.