# ePACT Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is ePACT the right Parks and Recreation solution for you? Explore 110 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/175691/ePACT-Network/reviews

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ePACT

4.5 (110)

[View alternatives](https://www.capterra.com/p/175691/ePACT-Network/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of ePACT

Ease of use

4.3

Customer Service

4.7

## Pros and Cons in Reviews

LD

Logan D

Admin SupportRecreational Facilities and Services, 51 - 200 employeesUsed the software for: Less than 6 months.

“We like that it is user friendly, that families do not have to retype information from year to year, and that we are able to send custom messages.“

March 4, 2022

## Showing most helpful reviews

Showing 1-25 of 110 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Whitney L.  
Administrative Assistant  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Epact"

November 28, 2018

5.0

Pros

everything can be on one place, and you can edit and update information at any time. You can access it on your phone through the app

Cons

some times can be hard to navigate if you are not computer savvy

Review Source

Response from ePACT Network

November 30, 2018

Thanks for taking the time to leave us a review, Whitney! We've made some recent changes to our system to ensure it's fully responsive on mobile devices, and there are overall improvements for flow on desktop as well, so we hope that helps those less confident in their computer skills. Please don't hesitate to reach out to your Account Manager, our Customer Success Team, or our Help Center for lots of resources to help you and your families get the most out of ePACT. Thanks again!

VR

Verified Reviewer  
Administrative Coordinator  
Recreational Facilities and Services  
Used the software for: 1-2 years

### "Summer Camp with ePACT"

September 19, 2018

5.0

Overall, my personal experience with ePACT was very positive. The program offered a lot a options and learning experiences. I would recommend ePACT to anyone needing to collect this kind of information.

Pros

The program is very easy to use. The ability to add groups for our different weeks of camps and allowing the different levels of use for our counselors made it very user friendly and easy to break down. Customer support was great and very extremely helpful.

Cons

The program did not seem to flow between desktop use and the app for cell phones. I would make updates on a desktop and when my counselors looked up stuff, it was not updated, even after refreshing pages. It seemed they had to log into a desk top in order for it to update.

Review Source

Response from ePACT Network

September 20, 2018

Thanks for taking the time to leave us a review! When your organization receives new or updated records from families, authorized staff need to re-sync those records on the Admin App. We suggest doing so on a secured wifi network, in case there's a lot of new information to sync. Thanks again and please let us know if there's anything else we can do to support you and your department!

MJ

Meredith J.  
Recreation Supervisor  
Recreational Facilities and Services  
Used the software for: Less than 6 months

### "Epact Review"

October 15, 2019

3.0

Pros

Saves electronic sign ins, eliminates paper, personalization to questions, record access offline

Cons

Several enhancements could be made. Requesting them as they come up and staff is great about listening and implementing. Could be faster. More features are needed on computer that are only available on the app. Example creating a sign in sheet. A lot of accounts incomplete and people don't know why so it needs to be very known to customer what they are missing so we can download files.

Review Source

Response from ePACT Network

October 16, 2019

Thanks for taking the time to leave us a review, Meredith! The Check In, Check Out feature was launched with a focus on mobile devices due to the initial needs expressed by our clients - there are additional phases coming for the feature and we'll be sure to pass on your feedback to our Product Team. For families that are unsure of what they are missing, there are red exclamation points on the left side of their record screen to indicate missing or incomplete information. On a mobile device, this may sometimes require a scroll to the left to see those icons - this is an element we are working to improve/fix (there is no scrolling required on the desktop version). Please continue to share your feedback with your Account Manager as we value our clients' input on the product for ongoing enhancements and features. Thanks for using ePACT!

sG

stephanie G.  
Kasper Manager  
Recreational Facilities and Services  
Used the software for: 6-12 months

### "Schaumburg Park District working with ePACT to make all users more effecient"

March 22, 2019

5.0

Having the most up to date information about our participants in case of an emergency. Being able to get rid of paper and keeping their information secure is a huge plus for our park district.

Pros

The ease of training and use. The overall reaction from staff and parents about going electronic.

Cons

Getting parents on board and having to remind them that they need to fill this out, but we are getting there!!!

Review Source

Response from ePACT Network

March 26, 2019

Thanks for taking the time to leave us a review, Stephanie! We're thrilled to hear how ePACT is making a difference for your staff and the families you serve. We understand that getting parents' buy in can be a little bit of a challenge, and we're ready to support you through that process. We have a number of articles and resources on our website to help with the transition from paper to ePACT, and your Account Manager can also provide guidance and access to Marketing support should you require it. Thanks again for your review!

Angela S.  
Executive Logistics Vice President  
Financial Services  
Used the software for: 1-2 years

### "Great application for corporate Emergency Roll-Call Text Service"

May 31, 2018

5.0

Pros

Easy to use and administer! We purchased this for emergency purposes only. Fortunately, we've never had to use it yet... and hope we never do! So, I can't explain too much about it at this point... but the parts that i have used (administering it) have been easy and the system itself is exactly what we wanted!

Cons

Last I knew, we could not send an emergency roll-call message from thephones app. Our only purpose was for this... so I'd have to go to my mobile web-browser to send this type of message. But, again, we only purchased for emergencies so it hasn't been an issue.

Review Source

TA

Terrin A.  
Youth Programs Coordinator  
Government Administration  
Used the software for: Less than 6 months

### "still learning"

October 15, 2019

3.0

customer service for set up has been awesome user friendly still learning the ins and outs

Pros

shared with other programs when things are completed correctly, the ease of finding information quickly

Cons

no Spanish translation I can't see the parent view when they call and ask questions about how to finish profile still don't understand how it talks with ACTIVE wish there was better training on the program.. maybe there is an I was just not informed of it

Switched from

[Smartwaiver](https://www.capterra.com/p/168238/Smartwaiver/)

this seemed more secure and user friendly with ACTIVE

Review Source

Response from ePACT Network

October 16, 2019

Thanks for taking the time to leave us a review, Terrin! To address your feedback: - We're working on adding multiple languages to ePACT, including Spanish, so stay tuned for those. - Administrators only see completed information from a parent/family - you cannot access the parent view as it's from their account and is private to them. To assist families, we recommend referencing the form that was approved with our Implementation Specialist at your account set up. - To learn more about how our ACTIVE Net/ePACT API works, there is a webinar on our website that you can download. Also, you can learn how to enable auto-reminders and reconfirms by visiting our Help Center. - For Administrator Training, there are recordings of our recent webinars on our Help Center as well. Thank you for using ePACT and if you have any additional questions or support needs, please don't hesitate to reach out!

VR

Verified Reviewer  
Business Division Manager  
Government Administration  
Used the software for: 6-12 months

### "RecTrac Integration"

October 14, 2019

5.0

Great working with them on the setup, implementation and training.

Pros

The API with our existing RecTrac software made it simple and seamless for connecting the two different software systems together.

Cons

Having to use another software system. But understand that we can't have an all encompassing software.

Reason for choosing ePACT

The API Integration with RecTrac.

Review Source

VR

Verified Reviewer  
IT Manager  
Sports  
Used the software for: 1-2 years

### "Good Product"

September 21, 2018

5.0

Pros

Allows easy convenient access to health data of team members.

Cons

No ability for a manager or other 3rd party to assist members with entering information.

Review Source

Response from ePACT Network

September 25, 2018

Thanks for taking the time to leave us a review! The privacy and security of families' data is our top priority, which is the reason you can't access a record before it's completed to help members add information. However, please ask your members to reach out to our Customer Success Team (1-855-773-7228) who can help them add any information they may not be able to add themselves. Thanks again and please let us know if there's anything else we can do to support you!

VR

Verified Reviewer  
Senior Public Affairs Officer  
Government Administration  
Used the software for: 1-2 years

### "Solid program"

September 18, 2018

4.0

ePact allows me to see, at a glance, who has done their medical forms and parental forms for hockey season and who I need to follow up with. We have had a lot less problems with following up with parents thanks to this.

Pros

This has all the information for my team and association in one spot, and allows me to see clearly who has completed their forms and who has not

Cons

Very difficult to change the e-mail for a contact once it is in the system - many people change contact e-mails, and an easier edit function for administrators would be helpful.

Review Source

Danielle M.  
General Manager, Child Care  
Philanthropy  
Used the software for: 1-2 years

### "ePact is an affordable and convenient way for your customers to provide the information you require."

June 4, 2018

4.0

it has allowed for us to streamline our registration processes with families. it is convenient and easy to use for our families. We appreciate the excellent customer service and customization. it is great value for your investment and we are very pleased with the overall outcome.

Pros

Our families enjoy the convenience and we enjoy how quickly customer service responds to our needs and customizes our options. We have been able to stream line and add efficiencies to our registration process. We are very happy with this choice and our families find it very easy and convenient to use.

Cons

We would like to sharing features to be more dynamic and allow families a bit easier transactions between registrations. We are still awaiting for some of the reports to meet our needs and expectations.

Review Source

CW

Christina W.  
Office Supervisor  
Government Administration  
Used the software for: 1-2 years

### "Excellent Management of Records"

September 24, 2018

5.0

Everyone should use ePACT!

Pros

So easy to use from the back to the front end user. Easy to access necessary information for all participants. As a camp parent, I also appreciate how simple entering the information is and then linking my daughter's file to different entities with just a click!

Cons

On the back end user, sometimes it is not so easy to export information. As a front end user, some things could be made more clear (like where to modify pick up list) as to where to find the information.

Review Source

Response from ePACT Network

September 27, 2018

Thanks for taking the time to leave us a review, Christina! We'll be sure to pass on your valuable feedback to our Product Team. Thanks again, and please let us know how we can continue to support City of Davis!

KK

Kathleen K.  
Manager HCD  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Great Service"

December 20, 2018

5.0

The team is friendly and always willing to help when needed.

Pros

Makes keeping information for all of our families easy. It is central, easily shared with necessary parties, and simple to maintain and up to date.

Cons

The platform isn't the most user friendly in looks, in that the look of the site is not necessarily intuitive.

Review Source

Response from ePACT Network

December 21, 2018

Thanks for taking the time to leave us a review, Kathleen! We're so happy to hear that you're enjoying ePACT, and that it's making your information management process easier for you and your families. For families, our site is now fully responsive so families can access, update, and share their records from any mobile device, much easier than before. For administrators, we have a number of training resources that might be helpful, so be sure to visit our Help Center (via our website). Thanks again, and please don't hesitate to let us know if there's any additional ways we can support you and the YMCA of Greater Vancouver!

AM

Audree M.  
Supervisor  
Recreational Facilities and Services  
Used the software for: 6-12 months

### "My Review"

March 25, 2019

4.0

Very positive to transitions and ease of use for staff and parents.

Pros

Ease of use, can add people to admin very easily. I like how we can't edit anything, it's on the parents to do so.

Cons

Can't filter people in multiple groups to see what activities they share together.

Review Source

Response from ePACT Network

March 26, 2019

Thanks for taking the time to leave us a review, Audree! We're glad to hear that ePACT is easy for you to use and saving you and your staff time over paper forms. While you can run filters to see who is in multiple groups (if you're an Organizational Admin or a multi-Group Admin), you would still have to view individual records to see who shares common activities. You do have the option to export that information and run your own filters in the spreadsheet. We'll be sure to share your feedback with our Product Team. Thanks again!

AMD

Anne Marie D.  
Recreation Business Manager  
Recreational Facilities and Services  
Used the software for: 2+ years

### "I really love how ePACT has helped us streamline our customer information collection process!"

June 4, 2018

5.0

Streamlined information collection. Ease of access to info by staff.

Pros

I love working with the ePACT team! They walk me through everything, set everything up for us, are totally fast responders and really have made your product successful!

Cons

Not so much about the software, but just getting our customers on board with setting up an account, and sharing their info with us each year. It seems many customers get a little confused with setting up, accepting, also the "having 2 ActiveNet accounts" issue.

Review Source

CT

Camila T.  
Team Manager  
Sports  
Used the software for: 2+ years

### "Great for Team Officials"

September 14, 2018

5.0

As a team official for youth sports group, it is a requirement to have player's medical info handy in case of an emergency. The old method is to carry paper forms in the equipment bag which becomes tattered and not legible as the season progresses. Carrying paper copies also poses privacy concerns in case someone steals it out of the equipment bag.

Pros

Great that i don't have to worry about losing or finding medical information if ever needed.

Cons

Not all officials have data plans on their phones. Without data plans, these officials are not able to access ePact info.

Review Source

Response from ePACT Network

September 17, 2018

Thanks for taking the time to write us a review, Camila! If your officials have access to Wifi (either at the arena or at home), they can download the ePACT Admin App, and sync player information to their devices so that, when they're out of Wifi range, they can still access player records and the information contained within, even without a data plan. Please let us know if there's anything else we can do to support Kerrisdale Little League, and thanks again!

KH

Katie H.  
Management Systems Analyst  
Government Administration  
Used the software for: Less than 6 months

### "Just Getting Started"

October 9, 2019

4.0

Pros

Online forms management has been a long time coming for us, so having any platform is a huge improvement. Great customer service from my administrator perspective. Easy to navigate, all mostly from one page.

Cons

The fact that when someone acknowledges they need to fill out a supplemental form, it doesn't require them to upload it prior to having a "complete" forms package. It would be great to have previews of uploaded forms to help a quick assessment of if the correct form was uploaded, etc.

Review Source

Response from ePACT Network

October 10, 2019

Thanks for taking the time to leave us a review, Katie. We're thrilled to hear that ePACT streamlined your process for participant forms and hope that you continue to enjoy the benefits of using an online system to manage critical information for the families you serve. We appreciate your feedback about the Shared Files uploads and will pass it on to our Product Team. Thanks for choosing to use ePACT and please don't hesitate to let us know if there's anything we can do for you and your team at any time!

JS

Jamie S.  
Registrar  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Ease of use"

September 18, 2018

5.0

Pros

User friendly, easy set up. This software helps reduce the use of paper. An extra bonus, our users can access the data base from anywhere.

Cons

There really is no cons. The general consensus from our group users is: using the software on a mobile device can be more difficult than a desktop.

Review Source

Response from ePACT Network

September 20, 2018

Thanks for taking the time to leave us a review, Jamie! Stay tuned for updates to the ePACT experience for mobile - those are coming soon!

AD

Andrew D.  
Superintendent of Recreation  
Recreational Facilities and Services  
Used the software for: 2+ years

### "Superintendent of Recreation"

October 18, 2019

4.0

Nothing but positive experience. I like the fact that continually improve their software. Waiting 3 years for someone to fix an issue is aggravating. That doesn't happen with epact.

Pros

Having access to our campers records digitally. It is nice to know that if we are off site and we need to contact a parent we have access to all their records from our phone. Also that is works seamlessly with our Registration software Active.net

Cons

Nothing comes to mind. Perhaps it the fact that sales executive left.

Alternatives considered

[CampDoc](https://www.capterra.com/p/119061/CampDoc-com/)

Reason for choosing ePACT

The integration with Active.net

Review Source

Response from ePACT Network

October 22, 2019

Thanks for taking the time to leave us a review, Andrew! We're thrilled to hear that ePACT is making life easier for you and your team and we're here to continue your positive experience however we can. Thanks for using ePACT!

AS

Anne S.  
Risk Manager  
Sports  
Used the software for: 2+ years

### "Great for sports associations!"

September 18, 2018

4.0

Glad we signed on with ePact

Pros

The ease of having everything at my fingertips. Players info, parent info, medical information in case of emergencies are all right there for me to access at a moments notice. The ease of emailing whole team lists at once instead of trying to track down parent emails

Cons

Small glitches, like deleting unnecessary info or past players that were no longer playing with the team

Review Source

Response from ePACT Network

September 19, 2018

Thank you for taking the time to leave us a review, Anne! We're thrilled to hear that ePACT is making your life easier, while keeping players safe on the ice. We'd be more than happy to troubleshoot the small glitches you've experienced with your use of ePACT, so please reach out to our Customer Success Team at your convenience with more information. Thanks again!

kM

kelly M.  
Business Systems Specialist  
  
Used the software for: 2+ years

### "Safe and Secure system. Easy to use. No more paper forms. "

June 4, 2018

5.0

no need for locking up paper forms. Only staff required to have medical\\emergency info allowed access to the system.

Pros

No need for paper forms. Easy to access from multiple devices. Customer Service for ePact is great.

Cons

Some Parents still hesitant to use this software. Fear of Records in the "Cloud". Multiple reminders are needed.

Review Source

sC

scott C.  
risk manager  
Sports  
Used the software for: 2+ years

### "NOMHA Risk Manager "

September 18, 2018

5.0

With the Hockey league it keeps track of all records and if they are needed it is right at coaches and managers finger tips. Can't be simpler.

Pros

The software is simple to use and the customer service is off the charts. Now with the auto renewal it is great.

Cons

The least thing i like is that for a first time user take a bit to get use too. Once you do it is the best.

Review Source

Response from ePACT Network

September 20, 2018

Thanks for taking the time to leave us a review, Scott! We're so happy to hear you're enjoying ePACT and that it's making managing your player information that much easier! We've recently updated our Help Center, so be sure to check that out on our website for resources to help anyone using ePACT, whether they're new to it, or a veteran!

JG

Julie G.  
Recreation Program Division Manager  
Recreational Facilities and Services  
Used the software for: 6-12 months

### "Remote Access"

October 15, 2019

5.0

Very helpful that ePACT talks directly with our registration software - rectrac.

Pros

Like the ability to look up information remotely using a phone. Also like that parents can update information as often as needed.

Cons

When using a phone to look up participant information you can't enlarge the photo.

Alternatives considered

[CampDoc](https://www.capterra.com/p/119061/CampDoc-com/)

Reason for choosing ePACT

Reports and relationship with rectrac.

Review Source

Response from ePACT Network

October 16, 2019

Thanks for taking the time to leave us a review, Julie! We'll be sure to share your feedback about the App with our Product Team for future improvements. Thanks for using ePACT!

JG

Justin G.  
Risk Manager  
  
Used the software for: 2+ years

### "Great support team. Fairly easy to use once you get the hang of it."

May 31, 2018

5.0

Pros

Support, help is always close by. The space team is very helpful with data entry and keeping everything up to date. It's easy to add records and send reminders to your users.

Cons

I wish it integrated with our registration process as this would allow our users to enter all of their information in one sweep.

Review Source

BE

Brea E.  
communications coordinator  
Sports  
Used the software for: 2+ years

### "ePACT review"

March 22, 2019

4.0

Pros

The software is easy to use, very little learning curve.

Cons

There are a few functions I would update, such as the ability to list more names per page. This would give the ability to add many people to different groups at once, without going page by page. It makes a difference when you have hundreds users, rather than just a few.

Review Source

Response from ePACT Network

March 26, 2019

Thanks for taking the time to leave us a review, Brea! We're so happy to hear you're finding ePACT easy to use. Our current record limit per page is 50, which is primarily to help with faster load times. However, with updates to our system ongoing, we'll share your feedback with our Product Team so that they can consider this for future updates. Thanks again for your review!

NW

Natalie W.  
Administrator  
  
Used the software for: 2+ years

### "I have been using EPACT for 3yrs.. It really helps us to keep secure records that are accessible "

May 31, 2018

5.0

Pros

The software is really easy to use and very straightforward. I love the drop Dow boxes and search functions

Cons

I don't like having to delete all members at end of season and add them again. I would like tracking of emails

Review Source

Response from ePACT Network

June 19, 2018

Thanks for taking the time to leave us a review, Natalie! While we understand that it's an extra step to remove and re-add players each season, we do this to ensure the privacy and security of users and their accounts. We'll be sure to share your feedback about email tracking to our Product Team. Thanks again!

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