# Page 4 | ePACT Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is ePACT the right Parks and Recreation solution for you? Explore 110 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/175691/ePACT-Network/reviews --- ePACT 4.5 (110) [View alternatives](https://www.capterra.com/p/175691/ePACT-Network/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of ePACT ## Showing most helpful reviews Showing 76-100 of 110 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VC Vicki C. Risk Manager Used the software for: 2+ years ### "Great System for having all important information in one spot, makes team managers jobs way easier" May 31, 2018 4.0 Less Paperwork and Easy Updating of Info Pros Easy to use, easy to complete, allows us to keep all of our important information in one spot and easy to update each year for returning players. Cons On the administration side the APP and downloading of information can be a little hard if you are on multiple teams and wish there was more support in terms of you tube videos or something for team managers/safeties to use better Review Source LA Linda A. Secretary Religious Institutions Used the software for: Less than 6 months ### "Efficient and Effective" September 21, 2018 5.0 Pros The practicality of having an Emergency Card in the palm of your hands. Cons When parents add a 'pick-up' authorized person to their ePACT account some organizations can't see the authorization. Parents have no other choice but to keep choosing each organization to update. Review Source Response from ePACT Network September 25, 2018 Thanks for taking the time to leave us a review, Linda! We're working on some updates to Emergency and Authorized Contacts that will allow parents/guardians to assign/update for multiple organizations. Stay tuned! Please don't hesitate to let us know how we can continue to support you and your school. Thanks again! MJ Melissa J. Cultural Recreation Manager Recreational Facilities and Services Used the software for: Less than 6 months ### "Summer Camp Info" October 8, 2019 5.0 Pros I liked being able to access all medical information or dietary needs so quickly. I also liked having the photo for each camper available. It was very user friendly on the administrative side and on the user side. Cons When you download member records, it downloads them all together in one PDF; I would prefer it to be separate PDFs for each member, but that would be very time consuming to download. Review Source Response from ePACT Network October 10, 2019 Thanks for taking the time to leave us a review, Melissa! We're thrilled to hear that ePACT is making life easier for you and your staff during your summer camps. As you noted, our member records are downloaded as a single PDF from the main admin dashboard. You can download them individually by viewing each record and downloading from within that window - this is manageable for smaller numbers of participants but if you have many, this will take a lot of time. However, the option is there should you need it. Thanks for choosing ePACT and we're always here to support you as needed! LD Lee-Ann D. PeeWee Head Coach Sports Used the software for: 2+ years ### "Great for sport teams." September 21, 2018 4.0 Pros This program is a fantastic idea and concept. It is great that you can update in one area and more organizations can share. Cons I wish it would have the ability to be compatible with sport databases Review Source VR Verified Reviewer Program Coordinator, Vancouver Regional Paediatric Team Hospital & Health Care Used the software for: 2+ years ### "epact app use" September 21, 2018 5.0 easy access to player information when it is needed.. immediate access to reports that show trending and help with safety decision making Pros it is easy to use and immediate access for information help was amazing both in person and on line Cons needed to have training to use... it wasn't intuitive Review Source Response from ePACT Network September 25, 2018 Thanks for taking the time to leave us a review! For additional support using ePACT, outside of our training, please visit our Help Center for Frequently Asked Questions, Videos, and other resources designed to help you and your administrators. Please let us know how we can continue to support your organization! FK Fiona K. Registrar Used the software for: 2+ years ### "outstanding support from the EPACT team" June 1, 2018 5.0 Pros help function is well laid out and intuitive; support is outstanding; user friendly interface that is easy to navigate; great uptake from membership on using the app; paperless Cons not your fault but having to run three separate databases for tracking registration medical and compliance is time consuming. Integration with Hockey Canada system would at least cut down the administration. Review Source EV Emma V. Supervsior of Recreation Programs Recreational Facilities and Services Used the software for: 2+ years ### "City of Woodstock Review" September 18, 2018 5.0 We no longer have to carry written personal information off sit with our programs therefore reducing liability risk. It is also saving staff find locating information. Pros That all information is together and easily accessible for staff. We also like being able to pull the reports on different aspects of participants profiles. Cons We have a fair amount of parents who struggle to complete the profile online. Review Source EE Eduard E. Safety Officer Used the software for: 1-2 years ### "great program and easy to monitor" May 31, 2018 5.0 Pros I used E-PAct for 2 years as Safety Officer for Kerrisdale Little League. I found it to be user friendly, great support and customer service, easy to navigate Cons I did not find anything in particular that I did not like. I\`m still using Blackberry, so perhaps for a few of us out there it can have Blackberry app Review Source Response from ePACT Network June 19, 2018 Thanks for taking the time to leave us a review, Eduard! The ePACT Admin App is available for iOS, Android, and Blackberry users - you can access the appropriate version from our website. SM Sherry M. Program Manager Used the software for: 2+ years ### "We are thrilled with ePact for our organization!" May 31, 2018 5.0 Pros Its paperless, we like the its a green product for our club. The information is available at your fingertips, any user in our organization with a smartphone can use the app. Its very easy to use. We like that returning players simply need to review the information. Cons Setting up the templates to load the players is time consuming. Its easy enough and the only method we can see, but still time consuming. Review Source JM Julie M. Program and Administrative Assistant Education Management Used the software for: 2+ years ### " A helpful tool " September 21, 2018 5.0 Pros The App is fantastic, and all the information is easy to locate Cons WE have had challenges getting staff members onto the app and have needed customer support to do it. it seems they sign up and then cannot get back on. Review Source GR Gordon R. Risk Manager Sports Used the software for: 2+ years ### "we have always received great support from the ePACT team" June 17, 2018 4.0 easy and quick access to critical information about our players Pros Ease of use, search functions, grouping of teams\* Cons nothing. It would be great of course to be able to link the ePACT system with the Hockey Canada Registry Review Source vL vicky L. administrator Sports Used the software for: 2+ years ### "A good product" March 15, 2019 4.0 we have found epact a good online resource for our company Pros the ease of use, easy to learn, good support when needed Cons I have found nothing i could say bad about it Review Source Response from ePACT Network March 26, 2019 Thanks for taking the time to leave us a review, Vicky! We love to hear that your association finds ePACT easy to use. Please don't hesitate to let us know if there's anything you need from us - we're here to help. Thanks again for your review! AP Adriana P. Program Manager Education Management Used the software for: Less than 6 months ### "I've been very pleased with how user friendly ePACT has been." June 7, 2018 5.0 No more paper forms I'd say has been the biggest benefit. The amount of time it was taking to collect paper forms, file the forms, carry around binders of attendee information. Pros The ease of using the software and how great customer service has been. The software has everything that I was looking for all in one place making running reports great! No more paper for us!! Cons I haven't used the software long enough to report any cons at this point int time. My hope is even after using it for some time that I will have no cons! Review Source SE Sheri E. District Superintendent Recreational Facilities and Services Used the software for: Less than 6 months ### "Pros and cons " October 14, 2019 4.0 Customer Support is the greatest! Pros The software is easy to use and flows easily from Active Network. Cons It has been very difficult to get folks to use the software since they are not used to doing so. Review Source Response from ePACT Network October 16, 2019 Thanks for taking the time to leave us a review, Sheri! We're so glad to hear that you and your staff are enjoying ePACT and the ACTIVE Net sync too. There is usually a transition period for parents and families as they get used to the new process - they'll realize the benefits beyond this initial rollout when their ePACT record takes them 2 minutes to review and send back. If there's anything we can do to support you and your staff in getting parent/family buy-in, please don't hesitate to reach out to your Account Manager. Thank you for using ePACT! LH Liz H. Recreation Specialist II Government Administration Used the software for: 1-2 years ### "ePACT for youth programs" September 25, 2018 4.0 I assisted in transitioning our organization over to the ePACT network. I was pleased with the services and functionality. Our families had minimal technical issues and staff were able to review information in a timely manner. THANK YOU! Pros \-eliminated our paper forms -very user friendly -ability to run reports Cons \-reports run in excel needed a lot of formatting Review Source NV Noble-Lee V. Treasurer/Registrar Used the software for: 6-12 months ### "Overall it has been a good experience" June 1, 2018 5.0 Pros I like that you can download members to your iPhone...you always have your member records at hand. I like you don't have to carry around a binder with your members medical information. Customer service is fantastic! Cons I wish I could pick and choose what to ask our members. Some of the information in our package we don't need but I was told I had to use all the info. I don't like how you disconnect a member...this should be an easier process. The help feature is not the greatest, its hard to find information to help yourself work through an issue. Review Source Response from ePACT Network June 19, 2018 Thanks for taking the time to leave us a review, Noble-Lee! We'll be sure to share your valuable feedback with our Product Team, and we're in the process of updating our Help Desk to include more resources to help our clients find the help they need, when they need it. CC Cynthia C. Manager, Recreation and Culture Government Administration Used the software for: Less than 6 months ### "Go Paperless" September 18, 2018 4.0 Really good, and a great deal of improvement to the overall program from a few years ago. Our staff love the ease of information collection and access! Pros Data maintenance, and updating forms so much easier by going paperless! Our customers love the ease of updating their accounts, and not having to start from scratch with every new session! Cons Always a challenge when we don't have emails on accounts, and sometimes chasing folks to set up their account. Review Source JK Jim K. Superintendent of Recreation Used the software for: Less than 6 months ### "So far so good. Parents liked the change." June 7, 2018 4.0 Less phone calls to participant parents reminding them that they need to turn in their paperwork. less paper and less staff time dealing with question. Pros Mobile and was customizable. Nice to send out group messages. We were able to have all staff onboard with there cell phones through the app. Cons Had some difficult setting up with our RecTrac software. The training was offered but it never matched up with staff availability. Review Source CP Carla P. Registrar Non-Profit Organization Management Used the software for: Less than 6 months ### "Tips" October 5, 2018 4.0 Pros Secure place for all registrant information online Cons When reconfirming you have to go through each section instead of just being allowed to toggle reconfirm in the last section. As well with multiple divisions in an Association you cannot move someone between divisions yourself, we have to ask for ePact help to complete it. Review Source Response from ePACT Network October 9, 2018 Thanks for taking the time to leave us a review, Carla! For reconfirmations, we encourage families to go through the entire form to review existing information so that they have a chance to update anything that might have changed. This also ensures that your association gets the information it needs to support players in the event of an emergency too! Thanks again for your feedback, and please don't hesitate to let us know how we can continue to support your association. EJ Eleanor J. Asso. Membership/Business Operations Director Recreational Facilities and Services Used the software for: Less than 6 months ### "I think that it's much more efficient, I just think selecting groups in filters should be easier. " June 1, 2018 4.0 Paperless camping experience which is the most important thing that we wanted it for. Pros Having the app that shows all paperwork; and looking forwarding to using the messenger feature. Also the ease of entering administrators. Cons The difficulty to select groups in filters when you have many of them. Also to attach group admins to their groups is difficult. Review Source PH Philippa H. Risk Manager (volunteer) Sports Used the software for: Less than 6 months ### "Hockey Organization" September 29, 2018 4.0 I am just getting started with ePact so my knowledge is limited. I also did't pay for the software as I am working as a volunteer through an organization. Pros It seems to be fairly easy to use. I kind of jumped into this role so I am trying to sort out what I am trying to do as I go. Cons The email instructions seem to be missing some details so I'm not sure if what I have done didn't work or if I am not seeing the next step due to another reason. Review Source Response from ePACT Network October 1, 2018 Thanks for taking the time to leave us a review, Philippa! If you need additional assistance with your association's ePACT account, please visit our Help Center or connect with our Customer Success Team at your convenience. We're happy to hear you're finding the system easy to use, and if there's anything else we can do to help you, please don't hesitate to let us know. Thanks again! JS Jessica S. Superintendent of parks and recreation Used the software for: Less than 6 months ### "The staff at epact have been great helping us navigate and tailor the software" June 5, 2018 4.0 Pros ease of use for parents great reporting opportunities parents only have to fill out the information once, then just check and confirm for future ease of communication with parents Cons a little difficult to navigate from an administrative POV so many reporting options are nice, but can be cumbersome to use Review Source JC Joyce C. Program Supervisor Recreational Facilities and Services Used the software for: Less than 6 months ### "Brand new to us this season. Still learning. " June 7, 2018 4.0 Less paper Customer convenience Pros It truly is easy for parents and guardians to complete info (IF they will do it). Staff access of that info is great too. Cons When parents don't complete the required information and/or set up duplicate accounts on their children under two different emails. Review Source CS Cari S. Registrar Sports Used the software for: 2+ years ### "Great customer service!" June 7, 2018 5.0 Pros The system is great for programs that have volunteers running registration as it cuts back on paperwork and lost items! Cons There are a few things that require a bit of a work-around to meet our needs, but they are very minor. I would love if it had the option of admin scanning in items on behalf of the parents. Review Source AW Audrey W. Membership and Events Coordinator Used the software for: Less than 6 months ### "Very easy to use and intuitive " May 31, 2018 5.0 Pros Easy to use and captures pertinent info. Easy to get information on mobile device. Useful when we are at the rink. Cons Can't say , nothing really comes to mind. It works well. Maybe a downloadable version in case there is no internet available at the rink. Review Source Response from ePACT Network June 19, 2018 Thanks for taking the time to leave us a review, Audrey! The ePACT Admin App is designed to work in offline mode as well as online, which is perfect for when there's limited or no internet connectivity. Authorized users can sync records while on an internet connection, and they'll have the most up-to-date information at the rink, even if there's no internet. Please let us know if there's anything else we can do to support you and your association! Similar Products Featured