Who Uses This Software?

We serve enterprise customers looking for a high performance phone system for their sales and support teams.


Average Ratings

7 Reviews

  • 3.5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $65.00/month/user
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Live Online
    In Person
  • Support
    24/7 (Live Rep)

Vendor Details

  • Truly
  • truly.co
  • Founded 2013
  • United States

About Truly

Premium, high performance calling solution for revenue organizations.


126847

Truly Features

  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Employee Directory
  • IVR / Voice Recognition
  • Mobile Access
  • Virtual Call Center
  • Web Conferencing

Truly Reviews Recently Reviewed!


Capterra loader

I'm Throwing My Desk Phone Away!!!

Aug 15, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: For me, the integration of Truly into my daily workflow has been awesome to this point in the process. I am a new user of the product, but it has already had a big impact on the way I work. I work in a mobile environment and being able to move around and still receive calls on my laptop and my mobile phone is a huge plus. I am able to connect with my clients and prospects in real time, not having to juggle voicemails. I like being able to take notes in the product as I am on a call and syncing them to Salesforce.

Cons: At this point, the only con I have is that I would like to be able to access the dialer through an icon in my menu bar. I keep the Truly app open on my desktop at all times, but I often need to go digging for it when I need it especially when I am not making a call from Salesforce. Also, when I dial a number the caller ID incorrectly identifies who I am calling. I suspect that it is due to the phone number being linked to an ID that is set by the organization I am calling a not directly to the person I am calling. Its a minor issue and is fixed when I sync back to Salesforce.

Overall: I threw away my desk phone! I get much needed real estate on my desk! the ease of use is a key factor as well.

Truly is an easy user-friendly calling software. It's a nice app for a startup.

Jul 05, 2018
3/5
Overall

5 / 5
Ease of Use

2 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros:

Easy click to dial, Call recording and call history. We have been using them for approximately 2 years and they're improving their services constantly.

The customer support team is amazing and responds to glitch and request right away which is very important for my team to be able to deliver the best customer support.

Cons: They're a work in progress, there has been multiple bugs and glitches that they have been working on improving constantly.

It is a simple tool to use to communicate internal and externally.

Mar 08, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: What I most like is the ability to have 2 or maybe more lines connected in a conference. The ability to communicate internal and externally is awesome.

Cons: What I don't like is it takes several seconds when I try to place someone on hold. As well some updates have not been useful.

Overall: The benefit I get from using this software is the ability to talk or chat with someone from Truly in case I have any issue and they help resolve the issue fast.

Capterra loader

Truly is very attractive and user-friendly, but it's always having issues.

Mar 21, 2018
3/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It's user-friendly, attractive, and concise. Also, I really enjoy that we are able to sync our unknown numbers to existing clients on Salesforce.

Cons: Truly is always acting up and whenever new updates are released, there are a lot of issues and bugs that don't allow users to make calls or hear our callers.

Overall: Sync unknown numbers with existing profiles in Salesforce, easy access to call recordings and customer service on-the-go.

It's an efficient tool to communicate internally and externally.

Apr 23, 2018
3/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: It has the ability to communicate internally and externally as well. Connection is stable and the quality is good.

Cons: What I like the least about Truly is that when it goes down, it takes a while for the engineering team to fix it.

I have used Truly in my work to take inbound and make outbound calls

Jun 26, 2018
3/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: I like how easy to use and easy to download the software is, also the availability to use it on your laptop and not in an actual phone.

Cons: What I like the least of this software is that it has a lot of connectivity issues and also how phone calls are routed.

Jan 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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