Who Uses This Software?

We serve enterprise customers looking for a high performance phone system for their sales and support teams.


Average Ratings

4 Reviews
  • 4 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $65.00/month/user
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Live Online
    In Person
  • Support
    24/7 (Live Rep)

Vendor Details

  • Truly
  • truly.co
  • Founded 2013
  • United States

About Truly

Premium, high performance calling solution for revenue organizations.


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Truly Features

  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Employee Directory
  • IVR / Voice Recognition
  • Mobile Access
  • Virtual Call Center
  • Web Conferencing

Truly Reviews Recently Reviewed!


It's an efficient tool to communicate internally and externally.

Apr 23, 2018
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: It has the ability to communicate internally and externally as well. Connection is stable and the quality is good.

Cons: What I like the least about Truly is that when it goes down, it takes a while for the engineering team to fix it.

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Truly is very attractive and user-friendly, but it's always having issues.

Mar 21, 2018
3/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It's user-friendly, attractive, and concise. Also, I really enjoy that we are able to sync our unknown numbers to existing clients on Salesforce.

Cons: Truly is always acting up and whenever new updates are released, there are a lot of issues and bugs that don't allow users to make calls or hear our callers.

Overall: Sync unknown numbers with existing profiles in Salesforce, easy access to call recordings and customer service on-the-go.

It is a simple tool to use to communicate internal and externally.

Mar 08, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: What I most like is the ability to have 2 or maybe more lines connected in a conference. The ability to communicate internal and externally is awesome.

Cons: What I don't like is it takes several seconds when I try to place someone on hold. As well some updates have not been useful.

Overall: The benefit I get from using this software is the ability to talk or chat with someone from Truly in case I have any issue and they help resolve the issue fast.

Jan 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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