--- title: "Truly Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Truly Software - reviews, pricing plans, popular comparisons to other Business Phone Systems products and more." source_url: "https://www.capterra.com/p/175739/Truly/" page_type: "product" language: "en" --- # Truly Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 8, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Truly ## What is Truly? \* Crystal Clear Audio \* Perfect CRM Data \* Incredible Support \* Truly is a high-performance calling solution made for revenue organizations of 3 to 100 people + Improve productivity with automatic CRM call tracking and starting a call or text with one click + Close more deals with real-time call coaching and recorded phone calls + Increase connect rates with quality local numbers + Never worry about your phone again with incredible support built right in the app ## What is Truly used for? [Telephony](https://www.capterra.com/telephony-software/)[Business Phone Systems](https://www.capterra.com/business-phone-systems-software/)[Sales Coaching](https://www.capterra.com/sales-coaching-software/) Top alternative Featured Overall rating Based on 19 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $65 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Truly?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://truly.co&name=Truly) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Truly 3.8 (19) VS. [4.2 (570)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) Starting Price $65 Per User, Per Month Starting Price $27 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (19) Ease Of Use 4.3 (568) Value For Money 4.0 (8) Value For Money 4.1 (465) Customer Service 4.4 (13) Customer Service 4.0 (467) ## Truly alternatives [4.2 (1,003)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.2 (466)](https://www.capterra.com/p/184709/Aircall/reviews/) Starting price $40.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars Highest Rated [4.4 (468)](https://www.capterra.com/p/158704/3CX/reviews/) Starting price $350.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.4 (270)](https://www.capterra.com/p/182004/CloudTalk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars ## FAQs about Truly Overview ### Which roles and teams benefit most from Truly? Truly is most used by sales, customer success, and support teams that need efficient outreach and responsive follow-up. Account executives and business development reps use it to manage prospect conversations, while customer care, support, and onboarding roles rely on it to resolve inquiries, guide users, and keep service interactions organized. Answer based on 19 reviews Overview ### What company size and specific industries is Truly built for? Truly is designed for businesses of all sizes across any industry that need sales enablement tools for call routing, queue management, web meeting recording, and call dispositioning. Its broad fit makes it suitable for small businesses, mid-market teams, and larger organizations looking to manage sales communications. Features and Usability ### What are the key features of Truly? Truly offers computer telephony integration, PBX, and scheduling, along with call center tools such as automatic call distribution, call routing, call queues, call recording, and call monitoring. It also includes CRM, contact management, reporting and analytics, IVR, SMS messaging, voicemail transcription, and API access. Integrations ### Which third-party tools and platforms does Truly integrate with? Truly integrates with Front, Salesforce Sales Cloud, and Zendesk Suite. These native connections cover customer support and CRM workflows, linking Truly with ticketing, sales, and inbox-based team operations through three third-party platforms. Getting Started and Support ### What training and onboarding options does Truly offer? Truly provides in person training, live online sessions, webinars, and documentation to help teams get started. In person and live online formats support guided instruction, webinars cover scheduled group learning, and documentation offers written reference material for self-paced review and setup. Getting Started and Support ### What customer support options does Truly offer? Truly provides Email/Help Desk, a Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. No reviewer feedback about support is available, so user experience trends such as response speed, helpfulness, or common support frustrations cannot be described from the catalog data. ## Features AI summary Based on 1,873 Business Phone Systems reviews Capterra reviewers highlight these as the features buyers care about most when comparing Business Phone Systems: - **Mobile Access** (**50%** of reviewers rated this feature as critical) - **Voice Mail** (**48%**) - **Call Routing** (**52%**) Truly supports **Mobile Access** and **Call Routing**, giving teams the ability to stay connected on the go and direct incoming calls to the right person or department more efficiently. However, it does not include **Voice Mail**. Instead, it offers other important features that reviewers also value, including **Call Transfer** (**47%**) and **Alerts/Notifications** (**44%**), helping businesses manage live call handoffs and stay informed about call activity. These capabilities can improve responsiveness and provide teams with better control over daily communications. Access Controls/Permissions Define levels of authorization for access to specific files or systems Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases Archiving & Retention Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Assessment Management Creation, administration, and evaluation of assessments or tests Auto-Dialer System that automatically dials calls Truly 57 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - Assessment Management: Creation, administration, and evaluation of assessments or tests - Auto-Dialer: System that automatically dials calls - Automatic Call Distribution: Distribute/route/connect calls - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Conferencing: Facilitate virtual conferences that connect multiple people remotely - Call Disposition: Track and report on call outcomes - Call List Management: Manage and track all past and future calls. - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Queues: Place callers on hold sorted in line based on the order of the incoming calls until the next available agent can pick up the call - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Transfer: Transfers live calls to other agents - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Click-to-Call: Allow agents to place calls directly from business applications such as CRMs, contact center workforce solutions, or customer websites without having to manually dial numbers. - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Management: Ability to handle large datasets - Email: Offers the ability to send unlimited emails directly from the server without incurring any additional cost. - Email Management: Manage, store and organize emails within the system or via third-party apps - Employee Directory: Access names, contact information, and roles of employees in a centralized repository - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - File Transfer: Move files across different systems or networks - Gamification: Games or game-like elements to track progress and reward accomplishments - Goal Setting/Tracking: Establish measurable goals and objectives and track their progress over a specific period of time - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Learning Paths/Tracks: Designing course materials to be completed in a sequential order for personalized learning purposes - Meeting Management: Manage the process of planning and scheduling meetings, including agenda creation - Mobile Access: Access software remotely via mobile devices - On-Demand Recording: Record the audio of phone conversations for quality assurance purposes - Onboarding: Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service - PBX: Telephone system that allows users to connect internally as well as place and receive external phone calls - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Phone Calls: Enables users to place phone calls over the internet. - Predictive Dialer: System calls multiple numbers at once and connects the agent to the first number that answers - Recording: Record live video calls to play later - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Review: Lets managers review recorded video pitches to discuss areas of skill and areas that require improvement. - Scheduling: Plan availability and assign specific time slots for tasks and resources - SIP Trunking: Enables the connectivity to send and receive calls over the internet - SMS Messaging: Send messages via SMS - Training Management: Track employee/learner's progression through training programs - Video Conferencing: Connect with meeting participants remotely over video - Voice: Make and receive calls directly in the application. Track and record calls for analysis. - Voicemail Transcription: Transcribe voicemail audio messages to written text that is sent over email - VoIP Connection: Place/receive calls through voice over IP connection --- Get Advice We can help you find the software with the features you need. Features 4.0 (19) 4.0 Based on 19 reviews ## Pricing Value for money 4.0 (8) Free Trial Basic $65.00 Per User,Per Month Value for money 4.0 (8) 4.0 Based on 8 reviews ## Integrations [ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Front](https://www.capterra.com/p/132901/Front/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (13) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (13) 4.4 Based on 13 reviews ## User reviews Overall rating 3.8 Based on 19 reviews Filter by rating 5(5) 4(7) 3(6) 2(1) 1(0) Mentioned topic Sorted by most recent DJ Diendere J. Social media manager Marketing and Advertising ### "Truly review " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 December 21, 2022 Pros I use it on my cell phone and my PC, it's easy to use and convenient, the calls have good voice and the recording is well done Cons The bugs are becoming more and more noticeable and there are also some problems Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JS Jacob S. Customer Success Manager Computer Software ### "Simple but Robust Phone System " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 June 11, 2022 Pros I like how easy this phone is to use and how well it integrated with Salesforce. It makes my life easy. Cons I don't like the mobile app and how it works on my personal phone. Every time a customer calls me, my phone shows that my Truly number is calling. I never know who is calling unless I'm at my computer, but even then it takes several seconds to load. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Ian C. Account Executive Marketing and Advertising ### "Smile and Dial" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 June 3, 2021 Work phones and power dials were the main use case. Can't complain, we just switched our entire sales tech stack. Pros The capabilities with SF.com syncing and the ease of connecting to a cell. Its not as expensive as others, but gets the job done. Cons Overall it gets the job done. Its a soft phone that works with SF. Can't complain too much about it! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Cora D. Customer Care Representative Health, Wellness and Fitness ### "Call Software Best With Salesforce" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 4, 2020 We solved a lot of issues with clearing up customer interactions by being able to easily play back past calls. Even when management decided to stop using Truly the calls were still in Salesforce easy to access for reference. Pros Whether you used the software through a mobile app on your phone or computer or cell phone the call quality was great and rarely dropped calls. The app integrated with Salesforce and allowed you to record calls to review later for your own purposes or for quality assurance. Cons I don't have any complaints. Great software. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. NP nadia P. sales dev. rep Computer Software ### "my review" 2.0 Overall Rating 2.0 2.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 11, 2019 really good. great connection and easy to use and talk with Pros i like how you can choose where your line is connecting (phone, laptop, etc) and how its basically like you're taking a call on your phone except with a fake number Cons i dislike how you can re-route where the calls go because today someone (not sure who) re-routed all our calls to one specific person Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Jacob M. Technical Support Specialist Marketing and Advertising ### "Use this for client and vendor calls" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 December 8, 2019 I use this frequently to contact vendors for pricing, I also occasionally use this for quick client calls. Pros I use this service on my phone and macbook pro for work, to contact vendors, clients and more. It allows me to use a company number rather than my personal. Everything works smoothly. Cons I have yet to find any bugs, or problems with the software on either OSX or IOS. So far seems great. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AG Avery G. Business Development Representative Computer Software ### "Decent computer dialing software" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 November 16, 2019 Overall the tool does what it is meant to do, included with a few headaches along the way Pros Relatively simple tool that integrates with Salesforce for dialing on computer Cons Often time very glitchy, dials twice at a time, sound cuts out randomly, delayed call/end buttons Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Wolf W. Sales Development Team Lead Computer Software ### "Really easy to use" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 October 15, 2019 Pros It was incredibly easy to use. The interface was very intuitive. You could probably teach yourself how to use all of the features without any training by just playing around with it for a little. The mobile version also works very well. Cons I don't like that on the desktop, it takes up practically a whole screen. It would be nice if there was an option to minimize it to a smaller box on the screen. Considering how basic (functionality wise) Truly is, there is no need for it to take up so much space. Would be ideal if it integrated onto the SF platform so that it was just a box within it. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KT Kari T. Acct Exec Information Technology and Services ### "Like Dialing do not enjoy call routing" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 October 15, 2019 Easy to use, really helps me get through calls faster and keep my salesforce up to date. Pros Like the ease of dialing phone numbers that are on screen, being able to click into my salesforce account rather than search for a number for contact is so useful. Cons There is a long delay when routing the call on your device. You initiate a call and there is a long pause before the phone clearly connects again Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PK Paul K. Customer Success Manager Computer Software ### "Game Changer" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 12, 2019 Pros It's simple, they dont try and reinvent the wheel the perfect the wheel. It is amazing! Very easy to learn how to use it and their support is amazing! Cons If you download the app on your phone. When you answer the call on your computer, it says missed call on my phone. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/175739/Truly/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.