# Truly Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Truly the right Business Phone Systems solution for you? Explore 19 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/175739/Truly/reviews --- Truly 3.8 (19) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Truly Ease of use 4.5 Customer Service 4.4 ## Showing most helpful reviews Showing 1-19 of 19 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Kevin P. Senior Account Executive Computer Software Used the software for: Less than 6 months ### "I'm Throwing My Desk Phone Away!!!" August 15, 2018 4.0 I threw away my desk phone! I get much needed real estate on my desk! the ease of use is a key factor as well. Pros For me, the integration of Truly into my daily workflow has been awesome to this point in the process. I am a new user of the product, but it has already had a big impact on the way I work. I work in a mobile environment and being able to move around and still receive calls on my laptop and my mobile phone is a huge plus. I am able to connect with my clients and prospects in real time, not having to juggle voicemails. I like being able to take notes in the product as I am on a call and syncing them to Salesforce. Cons At this point, the only con I have is that I would like to be able to access the dialer through an icon in my menu bar. I keep the Truly app open on my desktop at all times, but I often need to go digging for it when I need it especially when I am not making a call from Salesforce. Also, when I dial a number the caller ID incorrectly identifies who I am calling. I suspect that it is due to the phone number being linked to an ID that is set by the organization I am calling a not directly to the person I am calling. Its a minor issue and is fixed when I sync back to Salesforce. Review Source Wolf W. Sales Development Team Lead Computer Software Used the software for: 1-2 years ### "Really easy to use" October 15, 2019 4.0 Pros It was incredibly easy to use. The interface was very intuitive. You could probably teach yourself how to use all of the features without any training by just playing around with it for a little. The mobile version also works very well. Cons I don't like that on the desktop, it takes up practically a whole screen. It would be nice if there was an option to minimize it to a smaller box on the screen. Considering how basic (functionality wise) Truly is, there is no need for it to take up so much space. Would be ideal if it integrated onto the SF platform so that it was just a box within it. Review Source Vivian A. H. Associate Used the software for: 6-12 months ### "Truly is very attractive and user-friendly, but it's always having issues." March 21, 2018 3.0 Sync unknown numbers with existing profiles in Salesforce, easy access to call recordings and customer service on-the-go. Pros It's user-friendly, attractive, and concise. Also, I really enjoy that we are able to sync our unknown numbers to existing clients on Salesforce. Cons Truly is always acting up and whenever new updates are released, there are a lot of issues and bugs that don't allow users to make calls or hear our callers. Review Source Ian C. Account Executive Marketing and Advertising Used the software for: 1-2 years ### "Smile and Dial" June 3, 2021 4.0 Work phones and power dials were the main use case. Can't complain, we just switched our entire sales tech stack. Pros The capabilities with SF.com syncing and the ease of connecting to a cell. Its not as expensive as others, but gets the job done. Cons Overall it gets the job done. Its a soft phone that works with SF. Can't complain too much about it! Review Source Daniel G. Customer Support Representative Computer Software Used the software for: Less than 6 months ### "Phones without the phone provider - Decent Data as a call service software" December 30, 2018 4.0 Pros The ability to triage phone calls is great, but the best part of this software is the visual clarity we have on who/what/where/when phone calls are happening. Tracking calls, seeing who has called and how phone calls have gone is really the best feature hands down. We lose a lot of information when tracking calls prior being a small start-up, but with Truly we'll be able to expand really well with our phones. Cons Ramping up with the program has been pretty difficult. Switching from our old software into Truly has been hard and Truly doesn't make it easy, especially setting up with Zendesk. Hopefully once we learn more about Truly we'll feel better, but the worst part about the software is the voicemail notifications that came to my email. Totally unnecessary and I couldn't find a way to turn this off. Review Source VR Verified Reviewer Support Hero Outsourcing/Offshoring Used the software for: 6-12 months ### "It's an efficient tool to communicate internally and externally." April 23, 2018 3.0 Pros It has the ability to communicate internally and externally as well. Connection is stable and the quality is good. Cons What I like the least about Truly is that when it goes down, it takes a while for the engineering team to fix it. Review Source VR Verified Reviewer Program Manager Outsourcing/Offshoring Used the software for: 1-2 years ### "Truly is an easy user-friendly calling software. It's a nice app for a startup. " July 6, 2018 3.0 Pros Easy click to dial, Call recording and call history. We have been using them for approximately 2 years and they're improving their services constantly. The customer support team is amazing and responds to glitch and request right away which is very important for my team to be able to deliver the best customer support. Cons They're a work in progress, there has been multiple bugs and glitches that they have been working on improving constantly. Review Source JH Jaxson H. Account Executive Marketing and Advertising Used the software for: 2+ years ### "Truly" July 16, 2019 5.0 Pros Makes dialing and recording call very easy. I love how you can search for calls and recordings. Cons It doesn't always save the contacts info. We are integrated with Salesforce and the contacts name doesn't always stay with the number. Review Source Cora D. Customer Care Representative Health, Wellness and Fitness Used the software for: Less than 6 months ### "Call Software Best With Salesforce" March 4, 2020 4.0 We solved a lot of issues with clearing up customer interactions by being able to easily play back past calls. Even when management decided to stop using Truly the calls were still in Salesforce easy to access for reference. Pros Whether you used the software through a mobile app on your phone or computer or cell phone the call quality was great and rarely dropped calls. The app integrated with Salesforce and allowed you to record calls to review later for your own purposes or for quality assurance. Cons I don't have any complaints. Great software. Review Source Jacob M. Technical Support Specialist Marketing and Advertising Used the software for: Less than 6 months ### "Use this for client and vendor calls" December 8, 2019 5.0 I use this frequently to contact vendors for pricing, I also occasionally use this for quick client calls. Pros I use this service on my phone and macbook pro for work, to contact vendors, clients and more. It allows me to use a company number rather than my personal. Everything works smoothly. Cons I have yet to find any bugs, or problems with the software on either OSX or IOS. So far seems great. Review Source PK Paul K. Customer Success Manager Computer Software Used the software for: 6-12 months ### "Game Changer" September 12, 2019 5.0 Pros It's simple, they dont try and reinvent the wheel the perfect the wheel. It is amazing! Very easy to learn how to use it and their support is amazing! Cons If you download the app on your phone. When you answer the call on your computer, it says missed call on my phone. Review Source AG Avery G. Business Development Representative Computer Software Used the software for: 6-12 months ### "Decent computer dialing software" November 16, 2019 3.0 Overall the tool does what it is meant to do, included with a few headaches along the way Pros Relatively simple tool that integrates with Salesforce for dialing on computer Cons Often time very glitchy, dials twice at a time, sound cuts out randomly, delayed call/end buttons Review Source JS Jacob S. Customer Success Manager Computer Software Used the software for: Less than 6 months ### "Simple but Robust Phone System " June 11, 2022 4.0 Pros I like how easy this phone is to use and how well it integrated with Salesforce. It makes my life easy. Cons I don't like the mobile app and how it works on my personal phone. Every time a customer calls me, my phone shows that my Truly number is calling. I never know who is calling unless I'm at my computer, but even then it takes several seconds to load. Review Source KT Kari T. Acct Exec Information Technology and Services Used the software for: Less than 6 months ### "Like Dialing do not enjoy call routing" October 15, 2019 4.0 Easy to use, really helps me get through calls faster and keep my salesforce up to date. Pros Like the ease of dialing phone numbers that are on screen, being able to click into my salesforce account rather than search for a number for contact is so useful. Cons There is a long delay when routing the call on your device. You initiate a call and there is a long pause before the phone clearly connects again Review Source nP nadia P. sales dev. rep Computer Software Used the software for: Less than 6 months ### "my review" December 11, 2019 2.0 really good. great connection and easy to use and talk with Pros i like how you can choose where your line is connecting (phone, laptop, etc) and how its basically like you're taking a call on your phone except with a fake number Cons i dislike how you can re-route where the calls go because today someone (not sure who) re-routed all our calls to one specific person Review Source DJ Diendéré J. Social media manager Marketing and Advertising Used the software for: 6-12 months ### "Truly review " December 21, 2022 5.0 Pros I use it on my cell phone and my PC, it's easy to use and convenient, the calls have good voice and the recording is well done Cons The bugs are becoming more and more noticeable and there are also some problems Review Source VR Verified Reviewer Customer Success agent Outsourcing/Offshoring Used the software for: Less than 6 months ### "I have used Truly in my work to take inbound and make outbound calls " June 26, 2018 3.0 Pros I like how easy to use and easy to download the software is, also the availability to use it on your laptop and not in an actual phone. Cons What I like the least of this software is that it has a lot of connectivity issues and also how phone calls are routed. Review Source BS Brandon S. Payroll Onboarding Queue Internet Used the software for: Less than 6 months ### "Truly Review" January 24, 2019 3.0 Individual calls are good. Queue management is bad. Pros Truly is great for a sales team that takes incoming calls since you can see voicemails and text with clients. Cons Truly is very bad at queue management. You can't see how many calls are in the queue. It doesn't have an auto-callback option. People are forced to leave a vm after a certain time and can't wait on hold. Review Source Timofey K. COO inside sales unit Computer Software Used the software for: Less than 6 months ### "null" January 23, 2018 5.0 Review Source Similar Products Featured ## Related categories [Business Phone Systems](https://www.capterra.com/business-phone-systems-software/)[Telephony](https://www.capterra.com/telephony-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.