# Page 3 | Trainual Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Trainual the right Training solution for you? Explore 509 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/175749/Trainual/reviews --- Trainual 4.8 (509) [View alternatives](https://www.capterra.com/p/175749/Trainual/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Trainual ## Showing most helpful reviews Showing 51-75 of 509 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Ryan P. Owner and Lead Designer Design Used the software for: Less than 6 months ### "Help New Hires get up to Speed!" February 16, 2026 5.0 I like most that it is ideal for documenting standard operating procedures (SOPs). I also think that it helps new hires ramp up faster. Pros I like that its has a clean, intuitive interface, both for creators and learners. You can structure content quickly using templates and modules without tech expertise. Cons Trainual is fantastic for processes, but it’s not built to be a full knowledge base like Confluence or SharePoint. Review Source Response from Trainual February 23, 2026 Thanks for sharing this! We’re glad the clean, intuitive setup is working well for both creators and learners. And we love hearing that Trainual’s helping document SOPs and get new hires up to speed faster — that’s exactly where it shines. VM Valeria M. CEO E-Learning Used the software for: 2+ years ### "Robust Training Hub for Everyone" November 7, 2024 4.0 I really like how Trainual simplifies onboarding and training for any type of organization. It helps business owners put order to the chaos and scale their businesses. Pros Easy of use and constant addition of features. Cons Charging extra for Plus features, should be included in the plans. Alternatives considered [Process Street](https://www.capterra.com/p/135004/Process-Street/)[Whale](https://www.capterra.com/p/208347/Whale/)[Cornerstone LMS](https://www.capterra.com/p/150446/Cornerstone-LMS/) Reason for choosing Trainual Mostly because of familiarity and experience of use, but in some cases, also because of Trainual's features. Review Source Response from Trainual November 22, 2024 Valeria! Thank you for your feedback! We're pumped to hear that you find Trainual easy to use and appreciate the constant addition of features. These strengths are what we aim for in our platform. We also acknowledge your concern about the extra charges for Plus features, and want you to know that it’s something we are strongly considering as we move forward. Your insights are invaluable, and we're committed to making Trainual an even better tool for businesses like yours. Thank you again for your review! CO Carla O. Manager Medical Practice Used the software for: 1-2 years ### "Trainual gets the job done. " May 31, 2025 4.0 I used Trainual for continuing education or refreshers for my direct reports. It did the job overall but not a lot of bells and whistles Pros Easy to use in general. Alot of customization available if you know your way around the platform. Easy to keep track of progress. Cons It can get confusing if you arent familiar with the platform or do not use it frequently. It takes some getting used to. Review Source Response from Trainual June 24, 2025 Thanks for the thoughtful feedback. We are glad Trainual made it easy to track progress and support your team’s ongoing learning. It is true there can be a learning curve at first, especially with all the customization options. We are always working to make that first time experience smoother. Appreciate you using Trainual to keep your team sharp. DH Dan H. President Real Estate Used the software for: 1-2 years ### "Not great system" December 3, 2025 1.0 It looked very promising when we started however its not easy to get teams to update, as the UI and systems are not user frendly . Also, if you want to send a policy via PDF its not possible the display of the information is all over the place. Pros It was promising from the sales team, but the system is not great. Some of the features are useful, I am unsure if this system can be used in any company. Cons \- If you want to disengage out of Trainual, there is NO WAY to download or move data -There isn't a way to download in bulk Review Source ED Elisha D. Training Coordinator Medical Practice Used the software for: 1-2 years ### "Amazing resource!" November 5, 2024 5.0 Trainual has the been the tool we needed to centralize all of our training and onboarding for the entire company. It has been easy to understand how to navigate and extra resources available have been very impressive. Pros It is user friendly, has numerous features that aligns well with our company needs and provides phenomenal templates and development resources. Cons Nothing so far! We have been very impressed. Alternatives considered [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) Reason for choosing Trainual Trainual had the most features that aligned well with our company needs. Review Source Response from Trainual November 22, 2024 Thank you for your fantastic feedback, Elisha! We're delighted to hear that you find Trainual to be user-friendly and that our features align well with your company's needs. It's great to know that you appreciate our templates and development resources as well. We're always striving to provide the best experience possible, so your satisfaction means a lot to us. If you have any suggestions or if there’s anything you’d like to see in the future, feel free to reach out. Thanks again for your review! OJ Okeya J. RBT Individual & Family Services Used the software for: 1-2 years ### "Trainual Application" April 22, 2025 5.0 Trainual is easy to use and emails notifications regarding new trainings and task. Pros I was able to complete training for a new position from the comfort of my home at my own pace. Cons I didnt like the percent displayed for the completion of the profile. It stayed at 97% because I did not upload a profile picture. Review Source Response from Trainual May 5, 2025 Hey Okeya, Remote, self-paced training for the win! So glad Trainual made it easy to get up to speed from the comfort of home 🛋️💻 And haha — that 97% completion score... we feel you. The elusive profile pic strikes again 😅 Appreciate the heads-up on that — definitely something we’ll take back to the team. Thanks for the kind words and for being part of the Trainual crew! 💜 EL Elizebeth L. Owner Legal Services Used the software for: Less than 6 months ### "Happy overall" February 6, 2025 5.0 Pros engaging interface, video access, grade tracking Cons lack of integration with existing systems Review Source Response from Trainual February 20, 2025 Hey there! Thanks for sharing your thoughts! We’re glad to hear you’re happy overall with Trainual. It’s awesome that you find the interface engaging, enjoy the video access, and appreciate the grade tracking — those features are designed to really enhance the experience! We totally understand your concern about the lack of integration with existing systems. That’s definitely something we’re keeping in mind as we work on improvements. Thanks again for your feedback, we really appreciate it! BS Bailey S. HR Manager Hospital & Health Care Used the software for: 6-12 months ### "Amazing Platform" November 5, 2024 5.0 Pros Easy to use, love the templates that are pre-created. Cons Need to be pretty tech savvy to be able to roll out the platform. Switched from [Scribe](https://www.capterra.com/p/252555/Scribe/) More features than Scribe offered. Bigger functionality for organizational learning Review Source Response from Trainual November 22, 2024 Thank you for your feedback, Bailey! We're excited to hear that you find Trainual easy to use and that you love our pre-created templates. We understand your concern about needing to be tech-savvy to roll out the platform, and we’re actively working on making the onboarding process even more accessible for all users. Your feedback is incredibly valuable, and we appreciate your support. If you have any further suggestions or thoughts, we’d love to hear them! JC Jermiah C. Mentor Education Management Used the software for: Less than 6 months ### "Amazing training" November 5, 2024 5.0 I love it, I don't think it could be any better for me. Pros The simplicity of the product was amazing for me. Cons The multiple tabs are confusing at times when you are trying to complete training. Review Source Response from Trainual November 22, 2024 Thank you for your review, Jermiah! We're jazzed to hear that you find the simplicity of Trainual amazing and that it works well for your training needs. We appreciate your feedback regarding the multiple tabs being confusing at times, and we want you to know that we're continuously looking for ways to improve the user experience. Your satisfaction is our priority, and we're glad to know that you love the platform! If you have any more suggestions or insights, please feel free to share! cM celeste M. Head of Partnerships Alternative Medicine Used the software for: 6-12 months ### "Trainual is a win for teams! " April 9, 2025 5.0 Pros Ultra intuitive LMS. Great for teams large or small Cons No complaints, all around great. Smart enterprise offer Review Source Response from Trainual May 5, 2025 Hey Celeste, Short, sweet, and seriously awesome — thanks so much! We’re all about keeping things intuitive and team-friendly, so it’s great to hear that’s shining through 💫 Also… “no complaints”? You just became our favorite person today. Appreciate you taking the time to share the love! Big high five from all of us at Trainual 👋 AS Adam S. CEO Consumer Goods Used the software for: 1-2 years ### "Don't use them..." April 29, 2024 1.0 Cons I don't recommend using Trainual. We regret it. Review Source MZ Megan Z. Salon Owner Retail Used the software for: 2+ years ### "Love how clean & easy trainual is!" August 13, 2024 5.0 Pros I love that is show my progress and what is left to complete. Cons I haven't found anything that I don't like about Trainual. Review Source Response from Trainual November 22, 2024 Thank you for your wonderful feedback, Megan! We’re jazzed to hear that you love how clean and easy Trainual is to use, and that the progress tracking feature is helpful for you. It's fantastic to know that you haven’t encountered anything you dislike about the platform. Your positive experience means a lot to us! If you ever have any suggestions for enhancements or features you’d like to see, please feel free to share! NN Nestor N. Director of Operations Insurance Used the software for: 1-2 years ### "A Must for a smaller organization" August 18, 2023 5.0 Being able to store all of our material within one place is what is great about Trainual. Using SharePoint is good but it has to be done in file formats and that I dont want. Its very easy for files to be lost or you forget the name. This one allows a couple of admins and the rest view users only. If I wanted to I can track where my people are in the training process with the assessment trackers. Pros I love the fact that I have full control over everything within Trainual. Being able to add, remove, edit anything within Trainual is something all companies should want. We shouldnt have to ask for permission to add stuff to our training guides. I can start a guide and leave it until I am ready to publish. I can go back and forth without anyone seeing it or my work getting lost until I am submit it for publishing. It has banners, allows inserts of docs, videos, YouTube, and other apps. I can even record what I am doing on my computer with the Chrome extension. That is an awesome future. The cost is also good and you can store tons of information within it. The templates are also a huge help. Cons Personally after 1 year, I dont have a lot of negative stuff to say about Trainual. Anytime ive needed help, its been pretty easy. Maybe a suggestion/recommendation future would be cool. Something that can give you some tips or advice on how to make your current training guide better. More of a want then a con though. Alternatives considered [Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/) Reason for choosing Trainual Pricing, control, and overall format of Trainual. Its an actual training platform and not a file sharing one. Super easy to use and the price was right for a smaller company. Review Source TE Trezlynn E. Payroll Manager Human Resources Used the software for: 2+ years ### "Great Resource for Training" May 11, 2023 4.0 The biggest business problem solved with using Trainual is outdated processes and procedures being used and "passed around" due to hard copies being saved. These hard copies would sometimes have hand written notes by team members of when the processes changes, but would be hard to follow. With Trainual, we are able to keep everything up to date quickly. Pros Trainual's ease of searching and editing as an administrator is one of my favorite features. To be able to search for any subject, topic, test, etc. and find all associated trainings and topics with that field is amazing. This is a time saver when trying to help my team.Being able to edit an existing topic and training and have it instantly available to my team is another key feature when our processes change. This has helped with any outdated information that a team member could have had with hardcopies of training material. Cons In some instances, if a member does not have the proper access, they are unable to see all available topics when they search. It takes an administrator to search and assign the topic or show the team member the material.It can be time consuming to get everything in to Trainual, at first. Once everything is documented, though, it is easier to keep updated. Review Source Response from Trainual May 28, 2023 Hey, Trezlynn! Thanks so much for sharing your review. So awesome to hear that you're keeping those Payroll processes alive and well... well documented and up to date, that is! Your team is lucky to have a manager that cares about their success in this way. Super awesome news - we just released an update a few weeks ago that enables content to be searchable and access to be requested without the need to perform this manually for your employees. Head to the Account settings page and toggle on the option to "Publish content libraries." Be sure you've toggled on the options to share the Company and Policies pages with your team, too! Then they can search and request access on their own. Additionally, you can use the AI tool in Trainual to write a rough draft of your processes to save a ton of time! Keep an open mind to what is possible with the AI tool - it knows more than you might think! Thanks again for being a champion of Trainual! SB Samantha B. Learning & Development Lead Information Technology and Services Used the software for: 6-12 months ### "Cutting edge can be a scary place" May 11, 2023 5.0 Overall it's going to fill our need for business process documentation well. It has the features and support we need at the right price. I only with it weren't called "Trainual" because it's really not a training platform. Pros I love the responsiveness of the support team and the structures they have in place for deploying the platform. It's a clean, well-though-out platform with a good balance of structure and flexibility to meet most organizations' needs. Cons There are a lot of features still in development, and a lot of pieces changing. Dark mode was released, but doesn't work yet with the brand styles. There is a "Team" tag separate from the "role" and "title" fields, but it doesn't have any functionality yet. Sometimes the colors are off, or the whole page shows as code instead. It's nothing a refresh can't fix, but there's definitely a feeling of making sacrifices for the sake of being part of a vision. Alternatives considered [Process Street](https://www.capterra.com/p/135004/Process-Street/) Review Source Response from Trainual May 28, 2023 Thanks for sharing, Samantha B! Our team will be pumped to hear your kind words. We know dark mode hasn't hit the mark in the past. We recently sunset this feature and instead recommend using Dark Reader from the Chrome web store (free). We're working hard on a new Groups experience that will make better use of Teams in the future. We're glad to know that, overall, you enjoy and support the use of Trainual in your biz. Keep bringing your feedback! EM Eric M. COO Real Estate Used the software for: 2+ years ### "Helps us scale our growing organization" March 19, 2024 5.0 Pros Content is one of the few ways businesses can leverage themselves and achieve massive growth. Trainual creates this foundation for best practices/playbooks so that the founders/leaders are not bottlenecks as "walking SOPs". Instead, we have one place that houses critical knowledge that is easily accessible by the team. Training can be consistent and documenting them makes us stronger in our processes which helps identify and solve issues quicker! Cons Quizzes show answers after first attempts, causing the quiz taker to copy the right answers instead of referring the content and committing it to memory before retaking. The user directory is a nice feature and would be even more powerful if admins could add additional fields, custom or standard (i.e. Phone #2/work phone, etc) Reason for choosing Trainual I read \[sensitive content hidden\] book, Business Playbook. It made sense and we immediately got to work on building our playbooks. Review Source Laura H. Human Resources Generalist Hospital & Health Care Used the software for: 2+ years ### "Best process documentation software" April 18, 2023 4.0 Having the option to embed video, external websites, and quizzes to test comprehension is fantastic. Because of team restructuring and turnover throughout the years, it has been helpful to have a centralized repository of training materials like Trainual. Pros That was the best option at the time, and it still is today, because it allows us to centrally store documentation for all applicable procedures and regulations. It's simple to direct a team member to the relevant section of the Trainual whenever they have a query regarding a procedure or policy. Cons This is more of a suggestion for how to arrange things than a critique of Trainual itself. In my opinion, it's best to have a single Admin in charge of all of the data. We had things more in order before we added more teams to our account, but now they're all over the place. Switched from [Canvas](https://www.capterra.com/p/127214/CANVAS/)[TalentLMS](https://www.capterra.com/p/132935/TalentLMS/) With Trainual, you no longer have to guess how to make content that people will want to read. New users will have little trouble navigating the system. After a few hours of signing in, I was already creating processes with complete assurance. Review Source Response from Trainual May 28, 2023 Wow - thanks, Laura! This is such a thoughtful and treasured review. So many amazing things to unpack here, but really love seeing that Trainual remained the best choice for process documentation as time passed. Building a product you trust is important to us. And it's great knowing that trust has been built on ease of use, simplicity, centralization and managing your team's content consumption effectively! Thanks again. RM Renee M. Operations Director Non-Profit Organization Management Used the software for: Less than 6 months ### "Great platform for nonprofits and businesses alike. " July 29, 2023 4.0 So far Trainual has been exactly what we needed for our org. The training and onboarding was probably one of the selling pieces for us. We were in the trial phase and \[sensitive content hidden\] got on multiple calls with us to help us think through the best way to utilize the platform. Pros We like the fact that we can keep all of our training, handbooks, and processes in one place for the whole team to train on and then references later. We can also update in real-time. Cons There are some pieces that aren’t customizable that I would love to change. We have teams that have more robust training that need their steps broken down a bit more and it can get cumbersome with the current layout. Alternatives considered [Basecamp](https://www.capterra.com/p/56808/Basecamp/) Reason for choosing Trainual Price, ease of use and what we needed to do. Switched from [Google Sites](https://www.capterra.com/p/246647/Google-Sites/)[Google Drive](https://www.capterra.com/p/161425/Drive/) We needed one place to put everything Review Source WS Wade S. CEO Transportation/Trucking/Railroad Used the software for: 6-12 months ### "The answer to what I was looking for" March 22, 2021 5.0 Overall it has been great. It is easy to use and figure out and it is helping me go deep in systemizing my business. Pros We have high turnover and being able to make initial training part of the hiring process have helped us weed out applicants who are not serious. It also provides a great way to get people to complete training before being eligible for raises and promotions. I like how I can track the progress of my team, and quiz them to ensure comprehension, as well as the different media I can implement to help drive home certain points. Cons The pricing model that does not include all of the features unless you pay the premium right off the bat. It takes a long time to get all of the systems into Trainual, and I am not able to release it right away to my team so I didnt want to pay the premium if they were not going to be able to access the features right away. I will probably upgrade to the premium later on and revamp my lessons, but I am a bit conflicted about having my team go through re-training at that point just to see some flashy new features that I would have liked to implement at the beginning. Alternatives considered [Teachable](https://www.capterra.com/p/147019/Teachable/)[Google Drive](https://www.capterra.com/p/161425/Drive/) Reason for choosing Trainual It seemed to be the best fit for our company and it was recommended by moving companies in another market that use it. Switched from [Google Drive](https://www.capterra.com/p/161425/Drive/) Because of the ability to track and quiz applicants and team members and make a more user friendly portal for them. Review Source Response from Trainual April 9, 2021 Hi Wade! Thank you so much for leaving a review. We're so happy to hear that Trainual has helped to make your training process more efficient and you've been able to systemize your business with it! And thanks for your feedback on our different plans. The good news is that if you do upgrade, you won't have to make your team go through their training again (unless you'd like them to). Everyone's completion percentage will remain the same when you upgrade. If you do have additonal questions about upgrading or anything else, always feel free to reach out and we'll be glad to help! TC Timothy C. Franchise Operations Consultant Executive Office Used the software for: 2+ years ### "Extremely happy with the product and support" March 9, 2023 5.0 Extremely positive and continues to be a great journey! Pros The support behind it is superb - \[sensitive content hidden\] is an email away and answers questions and provides back-office support whenever requested. Cons The product is very much tailored for small businesses, so it can be challenging to scale its use across organizations with multiple operators (such as franchisees). Reason for choosing Trainual I was woo’d by the initial presentation and onboarding of the Partnership program - I liked that Trainual wanted to grow WITH our company. Review Source Response from Trainual March 15, 2023 Hey Timothy! ���� We're so glad to hear you love Trainual. Excited to share your comments with the Support Team. Thank you for bringing us along on your growth journey and for sharing your review. ���� 🍁 Cortney K. Owen/Clinical Director Hospital & Health Care Used the software for: 1-2 years ### "The Thing You Didn't Know You Needed!" February 14, 2022 5.0 We absolutely love Trainual: as a company, a team, and a product. It has become the foundation of our company and the place that we are working so hard to get all of the information. As we build this plane while flying it, we appreciate how easy it is to write down what we are doing so it is easier next time. Prior to Trainual, sometimes I felt like MacGruber holding things together with a paperclip and a gum wrapper based on my memory or other team member's institutional knowledge and now we can capture it all, sometimes in the moment. We plan to be using Trainual indefinitely. Pros There are many things that I like the most about this software that have to do with features, but I think the features would not be useful if the platform wasn't designed with a foundation of a solid understanding of how small businesses function and scale. So, to start with, I love the philosophy and approach of Trainual as a company and the team as humans. Trickling down from there, the platform is designed that way - it is clear it is flexibly designed, but kept intuitive, and thoughtfully updated with feature requests that have the greatest impact across their users. The organization of the content makes it easy to jump right in to get something created along with the template gallery helping to streamline it all. Cons I have two suggestions that are specific to how we use the platform, and I have submitted these are requests so I know they are in the hopper: 1) make the directory accessible through the mobile app. Often times when we hire new people, that is what we want them to be able to access and they are doing everything from their phones before they are in our workplace. 2) update the time stamping to track each time a subject/topic/step is completed for each employee. More Specifically, when you have to provide documentation to the department of labor for unemployment claims they may request evidence of the days/times that you asked someone to complete and then review a policy. In trainual, only the reviewed date is saved so you lose the evidence of the initial completion date. We have been in this pickle twice, and I would like to not to have to track all completions and reassignments outside of Trainual for compliance reasons. Reason for choosing Trainual Google classroom wasn't yet an app in google gsuite (now workspace) so we went with Trainual! Review Source MS Matt S. Business Development Manager Wholesale Used the software for: 1-2 years ### "A great resource" February 14, 2022 5.0 Pros Trainual offers all of the major features that we desired in a knowledge base/LMS resource. Beyond that, their team continues to actively engage with users to gather feedback and make their product better aligned with our needs. Our team uses this on a daily basis and I expect it to become more and more central to the way we operate our business. Cons Any time you invest hundreds of hours developing content within a framework that you do not control, that is always a little concerning. Response time to needs/bugs and the possibility of future pricing changes could become challenges. At the moment, support has met expectations and we are happy with the product and service. Review Source JP Jennifer P. Director of Central Support Real Estate Used the software for: 2+ years ### "Efficient and Engage Training Option" March 3, 2023 5.0 Trainual allows me to easily create and manage training materials, track employee progress, and ensure that everyone is up-to-date on the latest company policies and procedures. One of the standout features of Trainual is its user-friendly interface, which makes it easy for even non-technical team members to create and update training content.Another key benefit of Trainual is its ability to streamline the training process, reducing the amount of time and resources required to get new hires up to speed. With Trainual, our comprehensive training programs cover everything from onboarding to ongoing professional development, while tracking employee progress and completion. Pros Trainual allowed our company to finally have ONE place to store training collateral. The user interface is friendly and functional, with features that appeal to all learners. I love the option to embed video, something we could never do with stand-alone PDFs. I also value the search that allows me to find every training piece with keywords. When we complete quarterly/yearly audits this allows me to easily locate all items that need to be updated.Lastly, I love being able to parcel training out and not overwhelm new hires with all content at once. Our training modules allow me to give them only access to that day's material, which is topic specific. This allows me to create a learning journey for them at the pace they need. Cons The testing process. I like the idea of testing employees, but being allowed to retake a test immediately after not passing leads the employee right back to the quiz, where they then try to guess the answer based on elimination. I would like to see the option when we build tests to link it back to the step in the process that is where the answer resides. Then when the user misses that question they are routed back there to actually re-read the content for the answer. Reason for choosing Trainual While we did not use an alternative product before, we were locally storing training materials on our own intranet. Due to the intranet placement in WordPress, we could not give many people access. That meant our WP team was managing our training content, this included not only storage but updating. This was not ideal. We were also not able to create the training journeys that Trainual supports. Review Source Courtney S. System Administrator Information Technology and Services Used the software for: 1-2 years ### "Great tool for Team Training" March 15, 2023 4.0 The data may be quickly sorted and searched. Having everything set up ahead of time will make it much simpler to locate the specific concepts you need to grasp afterwards. It's also helpful to be able to monitor your own and your staff's training development. Pros Onboarding Time is saved and efficiency is increased as our staff receives continuous training and development thanks to our efforts. Simple interface! The addition of Loom is fantastic. Loom also offers excellent onboarding training materials. Cons One potential drawback is that training doesn't make extensive use of gaming techniques, which appear to be crucial in retaining today's workforce. Switched from [TalentLMS](https://www.capterra.com/p/132935/TalentLMS/) With Trainual, we no longer have to worry about losing track of or misplacing the myriad documents that detail our company's policies and procedures in regards to its technical operations. Review Source Response from Trainual March 17, 2023 Hey Courtney! ���� We're so glad to hear training makes Onboarding and documentation simple & efficient. We'll share your gamification feedback with the team. Thank you for sharing your review. ���� SM Sonja M. CEO E-Learning Used the software for: 1-2 years ### "Online business GLUE!" May 27, 2022 5.0 Excellent experience overall. It is the back bone of policies, training and reference for our company. Pros This has enabled all employees to have access to training, reference and libraries of company resources. It makes onboarding and training quick, easy and less stressful. Cons The sections could use some flexibility for customizing for our company reference areas. SOP's vs. Policies vs. Training vs. Documentation. It gets confusing where to put all of the stuff. I also don't even know much about some of the features in the Trainual from this survey. Finally, if you want to become an absolute invaluable resource that we can NEVER live without, then assign a rep that we can work with to maximize and assess usage and direct us on how to manage, organize and leverage the tool. I would pay extra for a year or two of support/success service with an assigned rep that gets to know my business. Review Source Response from Trainual June 16, 2022 Hi Sonja! Thank you so much for taking the time to leave this awesome review of Trainual :) We're so excited to hear that it's made accessing training and reference material so much easier for you and your team! And thank you for your feedback on content organization customization and for getting a rep for your account. I have great news for both of these for you, though! On the content organization customization side, you can actually rename the "Company", "Policies", and "Processes" sections to any names that make more sense for your business. To do that, go to "Account Settings" from the top navigation, and then scroll down to "Custom Terminology". From there, you'll be able to rename the Trainual terminology to anything you'd like. In regards to having your own representative, for Scale accounts that are over 50 users, we do assign those customers with a dedicated rep that is there to help you get set up for success. Hope that helps! Thank you again for everything! Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.