--- title: "Nextiva CRM Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Nextiva CRM Software - reviews, pricing plans, popular comparisons to other Customer Experience products and more." source_url: "https://www.capterra.com/p/175763/Nextiva/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # Nextiva CRM Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Nextiva CRM ## What is Nextiva CRM? Nextiva Service CRM is a multi-channel customer support and customer experience software that allows agents to help customers over multiple communication channels, managing all their interactions in one place. With Artificial Intelligence tools, an intuitive rules engine, and database builder, businesses can automate workflows to save time and effortlessly gain insights from the data. Comprehensive experience scoring and patented SmartTopic technology give companies a holistic view of customers. ## What is Nextiva CRM used for? [Customer Experience](https://www.capterra.com/customer-experience-software/)[Insurance CRM](https://www.capterra.com/insurance-crm-software/)[Sales Tracking](https://www.capterra.com/sales-tracking-software/) Top alternative Featured Starting price $6.99 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Nextiva CRM 0.0 VS. [4.2 (1,009)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting Price $6.99 Per User, Per Month Starting Price $69 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.0 (977) Value For Money 0.0 (0) Value For Money 4.2 (799) Customer Service 0.0 (0) Customer Service 4.0 (770) ## Nextiva CRM alternatives Highest Rated [4.4 (19,024)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.2 (1,341)](https://www.capterra.com/p/135618/Odoo/reviews/) Starting price $31.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [4.3 (7,010)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.3 (167)](https://www.capterra.com/p/130199/LeadSquared/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars ## FAQs about Nextiva CRM Overview ### What company size and specific industries is Nextiva CRM built for? Nextiva CRM is designed for businesses of any size that need multi-channel customer support software to manage customer interactions in one place. It suits companies with support teams handling phone, email, chat, and other communication channels, especially those that want a central system for customer service operations. Features and Usability ### What are the key features of Nextiva CRM? Nextiva CRM offers contact management and contact database tools, lead management and lead qualification, plus sales pipeline management and quotes/estimates. It also includes communication management with email marketing, live chat, and chat/messaging, along with reporting/analytics, activity dashboards, workflow management, and customer service analytics. Integrations ### Which third-party tools and platforms does Nextiva CRM integrate with? Nextiva CRM integrates with Google Calendar, Google Contacts, Microsoft Outlook, Microsoft Teams, HubSpot CRM, NetSuite, Oracle Service, ServiceNow, SugarCRM, and Zendesk Suite. These connections cover calendar, contacts, collaboration, CRM, analytics, ERP, service management, and support tools, giving teams access to 10 third-party integrations. Getting Started and Support ### What training and onboarding options does Nextiva CRM offer? Nextiva CRM provides videos for training and onboarding. Videos support self-paced learning and can be used to review product features, follow setup steps, and reference procedures when needed. Getting Started and Support ### What customer support options does Nextiva CRM offer? Nextiva CRM provides email/help desk, FAQ/forum, knowledge base, and phone support. Support resources are organized for self-service and direct contact, but no reviewer feedback is available to describe response times, helpfulness, or common support frustrations. ## Features AI summary Based on 3,764 Customer Experience reviews Not all Customer Experience products cover every must-have feature. Here is what Capterra reviewers flag as essential when choosing a solution: - **Feedback Management** (**38%** of reviewers rated this feature as critical) - **Surveys & Feedback** (**46%**) - **Reporting/Analytics** (**43%**) Nextiva CRM includes **Reporting/Analytics**, giving teams visibility into customer interactions, service trends, and performance metrics. However, it does not include **Feedback Management** or **Surveys & Feedback**. Instead, it offers **Negative Feedback Management** (**48%**), which gives businesses a way to identify and respond to customer issues when problems arise. Together, these capabilities help businesses track results, address concerns faster, and make more informed customer experience decisions. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities API Application programming interface that allows for integration with other systems/databases Communication Management Manage and track all internal and external communication conducted via calls, email, text, or chat Configurable Workflow Configure existing workflows to meet your organization's needs Contact Database Centralized database of stakeholders and their contact information such as names, address, phone number etc. Contact Management Manage, organize, and store contact information Nextiva CRM 39 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - API: Application programming interface that allows for integration with other systems/databases - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Configurable Workflow: Configure existing workflows to meet your organization's needs - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customer Support: Provide online support for your customers through live chat or help desk functionality - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Email Marketing: Create and send email blasts/campaigns - For Insurance Industry: Intended to be used by insurers - Interaction Tracking: Track interaction history by documenting conversations for contacts - Internal Chat Integration: Incorporation of a chat or messaging system within an organization's internal communication infrastructure - Knowledge Management: Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Live Chat: Ability to chat online in real time - Multi-Channel Data Collection: Collect information from multiple sources - Negative Feedback Management: Identify, track, and respond to negative feedback - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Pipeline Management: Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc. - Predictive Analytics: Predict future data based on historical data sets - Quotes/Estimates: Generate quotes or estimates for customers - Real-Time Analytics: Analyze and gain insights into data in real-time - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Sales Pipeline Management: Pipeline view and tracking lead status - Sales Trend Analysis: Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Segmentation: Group leads or contacts based on their specific characteristics - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Survey/Poll Management: Create and administer polls and surveys - Task Management: Create, manage and track all task activities and progression - Text Analysis: Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Basic $6.99 Per User,Per Month ## Integrations [ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[ NetSuite](https://www.capterra.com/p/135757/NetSuite/)[ Google Contacts](https://www.capterra.com/p/203196/Google-Contacts/)[ Oracle Service](https://www.capterra.com/p/227033/Oracle-Service/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Zoho CRM vs Nextiva CRM](https://www.capterra.com/compare/155928-175763/Zoho-CRM-vs-Nextiva)