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Nextiva Service CRM is a multi-channel customer support and customer experience software that allows agents to help customers over multiple communication channels, managing all their interactions in one place. With Artificial Intelligence tools, an intuitive rules engine, and database builder, businesses can automate workflows to save time and effortlessly gain insights from the data. Comprehensive experience scoring and patented SmartTopic technology give companies a holistic view of customers.
Provider
Nextiva
Located In
United States
Foundation
2008
Open API
Yes
Deployment
On-Premise Windows, On-Premise Linux, Cloud, SaaS, Web-Based
Mobile Apps
iOS, Android
Training
Videos
Support
FAQs/Forum, Phone Support, Knowledge Base, Email/Help Desk
Businesses needing multi-channel customer support software that allows agents to help customers over multiple communication channels, managing all of their interactions in one place.
Content Source: Nextiva CRM
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Nextiva CRM Reviews
"Low Cost call center CRM"
Pros: Works with the Nextiva call center app and is a good add-on to track customer service requests.
Cons: The UI needs a refresh and needs to be more customizable like Salesforce
Vendor Response
"I enjoy using Nextiva VoIP."
Overall: Thank you.
Pros: It is cost effective and overall pretty simple to use. We can track information online and receive email updates.
Cons: It is hard to put a permanent hold on the account. It also can be very difficult to program a new phone.
"Great experience"
Overall: Both the customer service and the tech support were great. Tech support even stayed on the call with me when we had to contact my internet provider.
Pros: Answered all questions, great price for service, great, great support
"Nextiva Phone Service Review"
Pros: Great customer service, and good value for a phone system.
Cons: There have been some issues with phone operation, but after a few months of service, the kinks seems to be worked out.
"Awesome! The best experience. "
Pros: AWESOME! Just the best! Everyone is nice and helpful! I can't complain at all. I was able to get my number back. You guys helped get my old number back! Great service. I receive updates all the time.
"Nextiva"
Overall: I haven't been impressed. There's cheaper options out there that offer more functions and the UI is needlessly complex at times. Customer service had been sub par
Pros: Very reliable and good choice quality
Cons: Complex and poor customer experience
