--- title: "ClickSend Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about ClickSend Software - reviews, pricing plans, popular comparisons to other SMS Marketing products and more." source_url: "https://www.capterra.com/p/175783/ClickSend/" page_type: "product" language: "en" publication_date: "2026-10-22" --- # ClickSend Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 22, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) ClickSend ## What is ClickSend? Communicate with your customers and staff like never before via SMS, email, rich media, direct mail and more. No SMS software downloads required; sign up and be sending from dashboard or API within minutes. Send and receive text messages around the globe. From a few to a few million, via dashboard or API, always through direct routes. ## What is ClickSend used for? [SMS Marketing](https://www.capterra.com/sms-marketing-software/)[Unified Communications](https://www.capterra.com/unified-communications-software/)[Transactional Email](https://www.capterra.com/transactional-email-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 93 user reviews Reviews sentiment Positive 84% Neutral 5% Negative 11% Starting price $0.0226 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... - SMS Marketing / 2026 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ClickSend?[Manage this product listing](https://www.g2.com/products/clicksend-clicksend/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ClickSend 4.3 (93) VS. [4.8 (272)](https://www.capterra.com/p/155430/SlickText-com/reviews/) Starting Price $0.0226 Usage Based Starting Price $29 Usage Based, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (93) Ease Of Use 4.8 (656) Value For Money 4.3 (86) Value For Money 4.6 (623) Customer Service 4.4 (83) Customer Service 4.9 (595) ## ClickSend alternatives Highest Rated [4.8 (708)](https://www.capterra.com/p/158103/Clearstream/reviews/) Starting price $35.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.4 (566)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/) Starting price $0.01 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (273)](https://www.capterra.com/p/145848/Ez-Texting/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.1 (225)](https://www.capterra.com/p/157853/JustCall/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 80% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/175783/ClickSend/alternatives/) ## FAQs about ClickSend Overview ### What problems does ClickSend solve? ClickSend solves delayed, fragmented customer and employee communications by letting teams send bulk or scheduled SMS alerts, reminders, order updates, and marketing messages from one platform. Small businesses, customer service teams, operations managers, and marketers benefit from automating notifications, tracking delivery, and connecting texting with CRM, ecommerce, and workflow tools. Answer based on 77 reviews Overview ### Which roles and teams benefit most from ClickSend? ClickSend is most used by business owners, executives, and managers who need to send customer notifications, appointment reminders, and operational updates by SMS. Marketing teams use it for campaign messages and audience outreach, while sales and scheduling staff handle follow-ups, confirmations, and roster communications. Back-office administrators support routine account and service communications. Answer based on 93 reviews Overview ### What company size and industries is ClickSend built for? ClickSend is built for SMBs, developers, no-code app builders, and enterprises, with small businesses representing 91% of reviewers. It is most common in Marketing and Advertising (17%), followed by Education Management (6%) and Real Estate (5%). Midsize and enterprise users each account for 4% of reviewers. Answer based on 93 reviews Features and Usability ### What are the key features of ClickSend? ClickSend includes SMS messaging for customer conversations and invoice notifications, plus contact management for organizing customer and vendor lists. Its scheduled messaging sends communications at chosen times, while message personalization tailors mass texts for individual recipients. Core capabilities also include two-way messaging, automated responses, campaign analytics, and API integrations. Answer based on 21 reviews Pricing ### How does ClickSend pricing and payment work? ClickSend offers pay-as-you-go billing that suits teams seeking messaging without ongoing subscription commitments. Many small businesses value transparent charges, no onboarding fee, and straightforward billing tracking, but some users consider certain credits or dedicated numbers costly. Payment-method limits, minimum top-ups, and verification requests can also create friction. Answer based on 16 reviews Integrations ### Which third-party tools and platforms does ClickSend integrate with? ClickSend integrates with over 100 third-party tools and platforms, including Zapier and ActiveCampaign, plus AWeber, Act!, Acuity Scheduling, Adalo, Adobe Campaign, Airtable, and Asana. Its catalog also lists Albato, ApiX-Drive, Auth0, Avaza, and Backendless for messaging and workflow connections. Answer based on 14 reviews Getting Started and Support ### What training and onboarding options does ClickSend offer? ClickSend provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, while documentation offers written reference material and videos provide visual walkthroughs for self-paced learning and review. Getting Started and Support ### What customer support options does ClickSend offer, and how do users rate the experience? ClickSend provides email/help desk support, a knowledge base, 24/7 live representatives, and chat. Users often describe support as helpful, patient, and quick to respond, including after-hours assistance. However, some report delayed or missing follow-ups, unresolved technical issues, and inconsistent help quality, particularly during urgent account or service problems. Answer based on 49 reviews Features and Usability ### Is ClickSend easy to use for sending SMS campaigns? ClickSend provides an approachable dashboard for sending campaigns, managing contacts, and creating message templates, especially for nontechnical teams. Small business users often find setup and everyday SMS tasks easy, while some newcomers find the backend cluttered, tab navigation inconsistent, and advanced options harder to locate until they gain familiarity. Answer based on 19 reviews ## Features AI summary Based on 3,882 SMS Marketing reviews Capterra data shows that buyers of SMS Marketing software rank the following features as their top priorities: - **SMS Messaging** (**59%** of reviewers rated this feature as critical) - **Campaign Scheduling** (**55%**) - **Mass Texting** (**55%**) ClickSend supports all three features reviewers rate most highly: **SMS Messaging**, **Campaign Scheduling**, and **Mass Texting**. Together, these capabilities help businesses send timely messages at scale, plan outreach in advance, and manage high-volume campaigns more efficiently, allowing teams to reach customers consistently and improve campaign execution. SMS Messaging 4.8 (40) 95.00% of 40 reviewers that rated this feature as important or highly important Send messages via SMS Campaign Scheduling 4.5 (11) 63.64% of 11 reviewers that rated this feature as important or highly important Set campaign schedules by selecting start, pause, and end dates Mass Texting 4.5 (26) 92.31% of 26 reviewers that rated this feature as important or highly important Send messages to multiple subscribers at the same time Contact Database 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Centralized database of stakeholders and their contact information such as names, address, phone number etc. Scheduled Messaging 4.6 (29) 86.21% of 29 reviewers that rated this feature as important or highly important Send individual or bulk text messages at predetermined times Contact Management 4.6 (34) 88.24% of 34 reviewers that rated this feature as important or highly important Manage, organize, and store contact information ClickSend 39 features ### All Features - 2-Way Messaging: Send and receive text messages to communicate with clients or prospects in real-time - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Automated Responses: Automatic reply functionality for incoming messages - Autoresponders: Create and automatically send premade copy in response to customer messages - Campaign Analytics: Track and interpret campaign performance metrics - Campaign Scheduling: Set campaign schedules by selecting start, pause, and end dates - Chat/Messaging: Communicate using direct chat or messages within the system - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Email Marketing: Create and send email blasts/campaigns - Email Templates: Pre-made examples and templates for emails - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - Live Chat: Ability to chat online in real time - Mass Texting: Send messages to multiple subscribers at the same time - Message Personalization: Personalize text messages using templates and custom fields - MMS: Sending/receiving messages with multimedia content like images, audio, or video over a cellular network - Mobile Access: Access software remotely via mobile devices - Mobile Keywords: Unique word that contains letters or numbers that identifies specific campaigns - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-User Collaboration: Two-way actions and communication between multiple users in real time - Open Rate Tracking: Track the number of open emails, messages, and texts for any campaign - Real-Time Reporting: Active reporting of data and metrics - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Scheduled Messaging: Send individual or bulk text messages at predetermined times - Shortcodes: Short phone numbers that used to opt-in to SMS campaigns - SMS Marketing: Send promotional campaigns or transactional messages via text messages - SMS Messaging: Send messages via SMS - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Text-to-Win: Messaging system designed for contests and sweepstakes - Third-Party Integrations: Set up connections to third-party platforms to improve business processes --- Get Advice We can help you find the software with the features you need. Features 4.3 (93) 4.3 Based on 93 reviews ## Pricing Value for money 4.3 (86) Free Trial [View pricing plan details](https://www.capterra.com/p/175783/ClickSend/pricing/) SMS - Outbound $0.02 Usage Based, It includes: - Unlimited Users - Unlimited Contacts - 24 Hour Support - Global SMS capabilities - Custom SMS Sender ID Voice - Outbound $0.01 Usage Based, It includes: - No Contracts - No Setup Fee - 99.95% Uptime SLA - Real-Time Status Updates - 256-Bit SSL Encryption Value for money 4.3 (86) 4.3 Based on 86 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Basecamp](https://www.capterra.com/p/56808/Basecamp/)[ Asana](https://www.capterra.com/p/184581/Asana-PM/)[ Google Forms](https://www.capterra.com/p/176571/Google-Forms/)[ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (83) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (83) 4.4 Based on 83 reviews ## User reviews Overall rating 4.3 Based on 93 reviews Filter by rating Counts reflect reviews available in this feed. 5(62) 4(16) 3(5) 2(3) 1(7) Mentioned topic Recent reviews first, then most helpful JR Julie R. Owner Used the software for: I used a free trial ### "ClickSend voila" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 2, 2026 Overall, I have had an ok experience. I do not feel it is due to the app itself but the fact that it may be too much for my small business. Pros I have just begun using ClickSend and for the most part learning has been good because of the chat feature where I can get help navigating. I like that I can send texts and chat with my social media customers. Cons I am still learning. Some of the features seem to be a bit ahead of my business pace. I do like that I can integrate it with google sheets to create my invoices. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Petar Z. Manager Used the software for: Less than 1 year ### "Gets the job done! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 April 8, 2025 Overall, ClickSend is a solid tool for sending out SMS, emails, and even voice messages. It’s beginner-friendly, integrates well with other platforms, and offers great support when you need it. While it could be a bit faster and a little more transparent with messaging rules, it still got the job done without much friction. Pros ClickSend is refreshingly easy to get started with. I mostly used it for SMS campaigns, and the platform made it simple to schedule and send messages without a lot of technical setup.Plus, Zapier integration is a great bonus! Cons There were also moments where I wished there were clearer alerts if a message might violate any content policies. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer IT Specialist Used the software for: Less than 1 year ### "Quality service for email-to-text" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 23, 2025 I have been very impressed with the service. Once I got over the hurdle of setup and how to customize messages, it has worked flawlessly. Have had no issues with messages being delivered and very happy with my choice to go with ClickSend. Pros Once setup, it's been very easy and straight forward to use. The ability to only pay for what you use can be nice. I'm able to do some customization with email-to-text. It's been great for what I needed. Customer service has been helpful when I wasn't able to find the information I needed in the help section. Cons There was a little trouble getting things setup and how email-to-text worked. It took a bit of time to get a toll-free number approved. How-to articles could be expanded and written a bit better. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Scheduling Coordinator Used the software for: Less than 1 year ### "Easy to use, great to share" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 March 26, 2025 ClickSend is an easy program to use that allows all team member to see everyone's correspondance. Pros the ease of the program, it's easy to use and straight forward Cons you need to constantly refresh to click and send new messages Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Builder Used the software for: 1-3 years ### "ClickSend is the Best Texting Service!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 19, 2025 I’m impressed with ClickSend’s support. They helped me set up quickly and are always there for ongoing operations and questions that may occur. They are more than just a service, they feel more like a partner. Pros Calling for help results in a person speaking to you and not AI! Very helpful in getting started to setup everything correctly so that the texts actually send! Cons Although the "opt-in" is inconvenient, ClickSend has been great for our communications. I really appreciate that they require an opt-in for compliance—but, it does help with peace of mind knowing my messages only reach people who truly want to hear from us Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer HRIS Manager Used the software for: Less than 1 year ### "Nice Texting Platform!" 5.0 September 22, 2025 We use ClickSend for internal texting communication as well as some paper mail necessities. We find it easy to use and love the ability to simplify the PowerAutomate integration. Pros I liked the ease of use and the ability to easily integrate with PowerAutomate. We also can use ClickSend to send certain company paper mail when necessary and the price is very reasonable. Cons When navigating between tabs, sometimes different options are a little more difficult to find. Some areas of the interface use a little different font. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Roster Manager Used the software for: Less than 1 year ### "Highly Recommend ClickSend for messaging needs!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 19, 2025 My company just moved to ClickSend and we're super happy with everything so far. Our text messaging costs are significantly lower than they used to be. Pros Great value for your messaging needs, they have excellent customer service, super easy to use. Highly satisfied so far! Cons No cons, seriously! We have no complaints about ClickSend whatsoever. If you're on the fence about a messaging service, give them a try. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Verified Reviewer Medical Student Used the software for: 1-3 years ### "ClickSend is Reliable Even for Medical Students " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 April 9, 2025 Not just for me but for every medical student that's managing many concurrent assignments, ClickSend has been quite favorable. Honestly speaking, the platform has revolutionized my ability to efficiently interact with my colleagues, teachers, and mentors. Especially when arranging group study sessions or planning last-minute test and meeting reminders, being able to rapidly and effectively send bulk messages has spared me lots of time. Even for someone like me without a technical background, the software is remarkably simple to use. You just have to see it. Learning how to schedule notes, send emails, and compose SMS was kinda quick for me. I depend on this simplicity since I lack the time for understanding complex programs. Furthermore, ClickSend is extremely dependable—whenever I have had to send time-sensitive communications, I have been able to rely on it to deliver promptly. Pros Most of all, I appreciated ClickSend's simplicity in sending alerts and reminders. Organizing study sessions, group meetings, or tracking vital deadlines became much less difficult. By the way, I am a medical student once again. Relatively speaking, it has proved to be quite dependable in sending useful reminders to classmates or bulk messages, which helped me keep up with my tight schedule. Even for someone with limited experience with messaging systems, the simplicity of the platform makes it user-friendly, really. It kept me so much organized all through my studies and saved me quite some time overall (time that I can't buy...). Cons Alright, I found the interface a little difficult at first as an MBBS student, which is one disadvantage of ClickSend. Particularly... I mean since I lack much knowledge with bulk messaging systems, understandably, it took me a bit to learn how to make best use of all of its features. Furthermore the times of customer service replies might be really really improved. Sometimes it took more than I thought to get a response to questions or problems, which can be taxing when trying to remain ahead of classes or coordinate with peers. Particularly for someone not a technology specialist, these elements could add to the irritability of the encounter. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VR Verified Reviewer Software Developer Used the software for: Less than 1 year ### "User review of ClickSend" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 April 8, 2025 On an overall basis, my experience with ClickSend has been on the positive side so far. Pros Very easy to use and get a hang of, I like the easy-to-understand features and usability of this software. Cons The free trial credits seemed a bit less to me as a new user. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Gabriel O. Manager Used the software for: 1-3 years ### "Best app to make texting scheduling easy" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 April 1, 2025 I used it when I was working on my final year project in collect to remember to text my project supervisor Pros It makes official messaging easier especially when you are the type with very busy schedule, it reminds you always when it's time for that text. Cons Might be too complicated if you're not an official person Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/175783/ClickSend/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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