--- title: "ClickSend Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about ClickSend Software - reviews, pricing plans, popular comparisons to other SMS Marketing products and more." source_url: "https://www.capterra.com/p/175783/ClickSend/" page_type: "product" language: "en" --- # ClickSend Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) ClickSend ## What is ClickSend? Communicate with your customers and staff like never before via SMS, email, rich media, direct mail and more. No SMS software downloads required; sign up and be sending from dashboard or API within minutes. Send and receive text messages around the globe. From a few to a few million, via dashboard or API, always through direct routes. ## What is ClickSend used for? [SMS Marketing](https://www.capterra.com/sms-marketing-software/)[Unified Communications](https://www.capterra.com/unified-communications-software/)[Transactional Email](https://www.capterra.com/transactional-email-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 93 user reviews Reviews sentiment Positive 84% Neutral 5% Negative 11% Starting price $0.0226 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... - SMS Marketing / 2026 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ClickSend?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.clicksend.com&name=ClickSend) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ClickSend 4.3 (93) VS. [4.4 (506)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/) Starting Price $0.0226 Usage Based Starting Price $0.0079 Usage Based Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (93) Ease Of Use 4.1 (648) Value For Money 4.3 (86) Value For Money 4.2 (615) Customer Service 4.4 (83) Customer Service 4.0 (587) ## ClickSend alternatives Highest Rated [Project Broadcast](https://www.capterra.com/p/10015149/Project-Broadcast/) [4.9 (648)](https://www.capterra.com/p/10015149/Project-Broadcast/reviews/) Starting price $21.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [SlickText](https://www.capterra.com/p/155430/SlickText-com/) [4.8 (268)](https://www.capterra.com/p/155430/SlickText-com/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Clearstream](https://www.capterra.com/p/158103/Clearstream/) [4.8 (690)](https://www.capterra.com/p/158103/Clearstream/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [EZ Texting](https://www.capterra.com/p/145848/Ez-Texting/) [4.5 (273)](https://www.capterra.com/p/145848/Ez-Texting/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/175783/ClickSend/alternatives/) ## FAQs about ClickSend Overview ### What problems does ClickSend solve? ClickSend solves slow, fragmented customer and staff communication by centralizing SMS, email, voice, and mail, then automating alerts, reminders, order updates, and bulk campaigns. Small businesses, support teams, marketers, operations staff, and CRM-driven sales teams benefit from faster outreach, simpler setup, delivery tracking, and less manual follow-up. Answer based on 91 reviews Overview ### Which roles and teams benefit most from ClickSend? ClickSend is most used by business owners, executives, managers, and marketing or support teams that need fast customer communication at scale. Leadership relies on it for outreach efficiency and operational visibility, while marketing, admin, and customer-facing staff use it to send promotions, reminders, alerts, and service updates. Answer based on 93 reviews Talk to an expert ### More questions? Ask our experts Overview ### What company size and industries is ClickSend built for? ClickSend is built mainly for small businesses and marketing teams, with 91% of reviewers from small businesses and 17% from Marketing and Advertising. It also serves developers, no-code app builders, enterprises, and SMBs, with additional use in Education Management at 6% and Real Estate at 5%. Answer based on 93 reviews Features and Usability ### What are the key features of ClickSend? ClickSend includes core messaging features like SMS messaging, mass texting, MMS, 2-way messaging, and scheduled messaging, which reviewers mention most often. Differentiating features include multi-channel communication across email, voice, and direct mail, plus API and third-party integrations, contact management, automated responses, reminders, and reporting dashboards. Answer based on 77 reviews Pricing ### How does ClickSend pricing and payment work? ClickSend uses a pay-as-you-go pricing model that appeals to small businesses and teams avoiding monthly contracts. Many users like the clear billing and low commitment, but some mention limited trial credits, fixed top-up requirements, dedicated numbers costing more, and extra payment or verification steps that can slow setup. Answer based on 16 reviews Integrations ### Which third-party tools and platforms does ClickSend integrate with? ClickSend integrates with over 100 third-party tools and platforms, including Zapier, ActiveCampaign, Make, Shopify, AWeber, Airtable, Asana, and Adobe Campaign. Its catalog also includes Act!, Acuity Scheduling, Acumatica, Adalo, Agile CRM, Albato, and ApiX-Drive for messaging, marketing, CRM, and workflow automation. Answer based on 15 reviews Getting Started and Support ### What training and onboarding options does ClickSend offer? ClickSend offers live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, while documentation and videos provide written and visual reference materials for self-paced learning and setup. Getting Started and Support ### What customer support options does ClickSend offer, and how do users rate the experience? ClickSend offers email/help desk, a knowledge base, 24/7 live support, and chat. Many users describe support as fast, helpful, patient, and available after hours, especially during setup. Others report inconsistent experiences, including delayed replies, unresolved technical issues, weak follow-up, and occasional frustration with support staff. Answer based on 49 reviews Features and Usability ### Is ClickSend easy to use? ClickSend feels easy to use for many teams, especially for sending SMS, reminders, and simple campaigns. Small businesses, non-technical users, and busy staff often find setup and navigation straightforward, but some reviewers describe the interface as cluttered, less intuitive in the backend, or harder to learn at first. Answer based on 19 reviews ## Features AI summary Based on 3,848 SMS Marketing reviews Capterra data shows that buyers of SMS Marketing software rank the following features as their top priorities: - **SMS Messaging** (**59%** of reviewers rated this feature as critical) - **Mass Texting** (**54%**) - **Message Personalization** (**46%**) ClickSend supports all three features that reviewers rate most highly: **SMS Messaging**, **Mass Texting**, and **Message Personalization**. Together, these capabilities help businesses send text campaigns at scale, tailor messages to individual recipients, and manage direct customer communication more effectively, allowing teams to improve outreach, increase relevance, and drive better response rates. SMS Messaging 4.8 (40) 95.00% of 40 reviewers that rated this feature as important or highly important Send messages via SMS Mass Texting 4.5 (26) 92.31% of 26 reviewers that rated this feature as important or highly important Send messages to multiple subscribers at the same time Message Personalization 4.6 (29) 86.21% of 29 reviewers that rated this feature as important or highly important Personalize text messages using templates and custom fields Scheduled Messaging 4.6 (29) 86.21% of 29 reviewers that rated this feature as important or highly important Send individual or bulk text messages at predetermined times Contact Management 4.6 (34) 88.24% of 34 reviewers that rated this feature as important or highly important Manage, organize, and store contact information Automated Responses 4.7 (23) 82.61% of 23 reviewers that rated this feature as important or highly important Automatic reply functionality for incoming messages ClickSend 38 features Send and receive text messages to communicate with clients or prospects in real-time Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Automatic reply functionality for incoming messages Create and automatically send premade copy in response to customer messages Track and interpret campaign performance metrics Set campaign schedules by selecting start, pause, and end dates Communicate using direct chat or messages within the system Track and manage adherence to policies for any service, product, process, or supplier Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Customize data fields to support various needs and use cases Pre-designed layouts that can be customized to match preferences and requirements Import and export data to and from software applications Create and send email blasts/campaigns Pre-made examples and templates for emails Predefined actions automatically performed on the occurance of specific events Send messages to multiple subscribers at the same time Personalize text messages using templates and custom fields Sending/receiving messages with multimedia content like images, audio, or video over a cellular network Access software remotely via mobile devices Unique word that contains letters or numbers that identifies specific campaigns Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Two-way actions and communication between multiple users in real time Track the number of open emails, messages, and texts for any campaign Active reporting of data and metrics Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Send individual or bulk text messages at predetermined times Short phone numbers that used to opt-in to SMS campaigns Send promotional campaigns or transactional messages via text messages Send messages via SMS Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Messaging system designed for contests and sweepstakes Set up connections to third-party platforms to improve business processes Get Advice We can help you find the software with the features you need. Features 4.3 (93) 4.3 Based on 93 reviews ## Pricing Value for money 4.3 (86) Free Trial [View pricing plan details](https://www.capterra.com/p/175783/ClickSend/pricing/) SMS - Outbound $0.02 Usage Based, It includes: - Unlimited Users - Unlimited Contacts - 24 Hour Support - Global SMS capabilities - Custom SMS Sender ID Voice - Outbound $0.01 Usage Based, It includes: - No Contracts - No Setup Fee - 99.95% Uptime SLA - Real-Time Status Updates - 256-Bit SSL Encryption Email - Outbound $0.01 Usage Based, It includes: - Global Coverage - No Monthly Fee - Bulk SMS - CSV Upload - Import from Excel Fax - Outbound $0.03 Usage Based, It includes: - SMS Support - Auto Top-up Post $0.08 Usage Based, It includes: - Reporting and analytics - Customization - Flexible Payment Options Value for money 4.3 (86) 4.3 Based on 86 reviews ## Integrations [ Google Docs](https://www.capterra.com/p/160756/Google-Docs/)[ Google Drive](https://www.capterra.com/p/161425/Drive/)[ Slack](https://www.capterra.com/p/135003/Slack/)[ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Basecamp](https://www.capterra.com/p/56808/Basecamp/)[ Asana](https://www.capterra.com/p/184581/Asana-PM/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (83) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (83) 4.4 Based on 83 reviews ## User reviews Overall rating 4.3 Based on 93 reviews Filter by rating 5(62) 4(16) 3(5) 2(3) 1(7) Mentioned topic Sorted by most recent JR Julie R. Owner Food & Beverages ### "ClickSend voila" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 29, 2025 Overall, I have had an ok experience. I do not feel it is due to the app itself but the fact that it may be too much for my small business. Pros I have just begun using ClickSend and for the most part learning has been good because of the chat feature where I can get help navigating. I like that I can send texts and chat with my social media customers. Cons I am still learning. Some of the features seem to be a bit ahead of my business pace. I do like that I can integrate it with google sheets to create my invoices. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. WR Wendy R. Customer Support Marketing and Advertising ### "Reliable SMS and Email Delivery Platform" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 October 8, 2025 Overall, ClickSend is a solid and dependable communication platform. It delivers what it promises — fast, consistent SMS and email delivery. Setup was simple, and support has been helpful when needed. It’s a great tool for automating customer notifications, reminders, and marketing messages. Pros The service works reliably. Messages are delivered quickly and the platform is easy to navigate. Integration with other tools is also simple and straightforward. Cons The pricing could be more competitive for high-volume users, and occasionally the reporting dashboard takes a bit of time to refresh. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. RJ Renee J. HRIS Manager Warehousing ### "Nice Texting Platform!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 September 19, 2025 We use ClickSend for internal texting communication as well as some paper mail necessities. We find it easy to use and love the ability to simplify the PowerAutomate integration. Pros I liked the ease of use and the ability to easily integrate with PowerAutomate. We also can use ClickSend to send certain company paper mail when necessary and the price is very reasonable. Cons When navigating between tabs, sometimes different options are a little more difficult to find. Some areas of the interface use a little different font. Alternatives considered [MessageKite](https://www.capterra.com/p/182284/MessageKite/) [Emissary](https://www.capterra.com/p/199883/Emissary/) [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Reasons for choosing ClickSend Price, features and pre-build PowerAutomate functions Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. HB Hector B. Broker Insurance ### "Excellent Service" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 September 18, 2025 Pros Fairly easy to use. It didn't take me too long to learn how to use this service. I can send a quick SMS text to 1 number or i can create a campaign to send out a mass text to my subscribers. Cons The cons i found out so far is the new Texas regulations on sending out text messages but i understand. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. CC Chuck C. Builder Computer Software ### "ClickSend is the Best Texting Service!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 18, 2025 I’m impressed with ClickSend’s support. They helped me set up quickly and are always there for ongoing operations and questions that may occur. They are more than just a service, they feel more like a partner. Pros Calling for help results in a person speaking to you and not AI! Very helpful in getting started to setup everything correctly so that the texts actually send! Cons Although the "opt-in" is inconvenient, ClickSend has been great for our communications. I really appreciate that they require an opt-in for compliance—but, it does help with peace of mind knowing my messages only reach people who truly want to hear from us Switched from [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) I switched to ClickSend from Twilio because Twilio was difficult to use, and their support was slow and not very helpful. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AS Andreas S. Besitzer Leisure, Travel & Tourism ### "Super Tool für SMS Versand. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 18, 2025 Pros Sehr einfache Einrichtung und zuverlässiger SMS Versand. Die Preise sind fair. Die Nachrichten kommen zügig beim Empfänger an. Es gab bisher keine Fehler oder Probleme. Der Support hat beim Einrichten schnell geholfen und war stets freundlich und hilfsbereit. Perfekt für die sichere und zuverlässige Kommunikation mit meinen Gästen. Cons Manchmal hakt die Übersetzung. Das ist aber nicht schlimm, dann einfach auf Englisch benutzen und es ist wieder klar. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. RS Raj S. Sr Manager Financial Services ### "Great to start with" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 18, 2025 Had a great experience, even though i was starting small, i got 1 on 1 support without buying any monthly subscriptions etc Pros Support is great , pricing model is perfect if you are exploring options and just starting out your sms strategy. Cons May be dashboards and reports can be better, limited dashboards but i got around those by building in house reports Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JW Josh W. IT Specialist Internet ### "Quality service for email-to-text" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 18, 2025 I have been very impressed with the service. Once I got over the hurdle of setup and how to customize messages, it has worked flawlessly. Have had no issues with messages being delivered and very happy with my choice to go with ClickSend. Pros Once setup, it's been very easy and straight forward to use. The ability to only pay for what you use can be nice. I'm able to do some customization with email-to-text. It's been great for what I needed. Customer service has been helpful when I wasn't able to find the information I needed in the help section. Cons There was a little trouble getting things setup and how email-to-text worked. It took a bit of time to get a toll-free number approved. How-to articles could be expanded and written a bit better. Alternatives considered [SendGrid](https://www.capterra.com/p/204113/SendGrid/) [Textmagic](https://www.capterra.com/p/147342/TextMagic/) [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Reasons for choosing ClickSend It was widely suggested and appeared to be the most popular. Had all the features that I required and price seemed reasonable. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. DS Dorothy S. Roster Manager Insurance ### "Highly Recommend ClickSend for messaging needs!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 18, 2025 My company just moved to ClickSend and we're super happy with everything so far. Our text messaging costs are significantly lower than they used to be. Pros Great value for your messaging needs, they have excellent customer service, super easy to use. Highly satisfied so far! Cons No cons, seriously! We have no complaints about ClickSend whatsoever. If you're on the fence about a messaging service, give them a try. Switched from [Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/) Cost - Mogli was costing us thousands and thousands each year. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. KG Karim G. Responsable des applications back office Medical Practice ### "It just works" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 18, 2025 Pros It just works. It's easy to set-up, everything is pretty much clear. And if not, there's always someone at the support team available to help you out. Cons There's no possibility to limit the quantity of SMS you send, it would be awesome to add this feature in the future. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/175783/ClickSend/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Project Broadcast vs ClickSend](https://www.capterra.com/compare/175783-10015149/ClickSend-vs-Project-Broadcast) [Twilio vs ClickSend](https://www.capterra.com/compare/175783-180158/ClickSend-vs-Twilio-Communications-Platform)