--- title: "ClickSend Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is ClickSend the right Unified Communications solution for you? Explore 93 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/175783/ClickSend/reviews/" page_type: "reviews" language: "en" --- ClickSend 4.3 (93) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 20th, 2026 # Reviews of ClickSend Ease of use 4.4 Customer Service 4.4 ## Pros and Cons in Reviews YH Yan H ManagerImport and Export, 51 - 200 employeesUsed the software for: Less than 6 months. “ClickSend is a versatile communication platform that empowers businesses to send SMS, MMS, voice calls, and emails globally.“ December 12, 2024 Mustapha Ali A Medical StudentHospital & Health Care, Self-employedUsed the software for: 1-2 years. “Sometimes it took more than I thought to get a response to questions or problems, which can be taxing when trying to remain ahead of classes or coordinate with peers.“ April 3, 2025 Mustapha Ali A Medical StudentHospital & Health Care, Self-employedUsed the software for: 1-2 years. “Especially when arranging group study sessions or planning last-minute test and meeting reminders, being able to rapidly and effectively send bulk messages has spared me lots of time. “ April 3, 2025 Mustapha Ali A Medical StudentHospital & Health Care, Self-employedUsed the software for: 1-2 years. “I mean since I lack much knowledge with bulk messaging systems, understandably, it took me a bit to learn how to make best use of all of its features.“ April 3, 2025 SD Shaun D DirectorComputer & Network Security, 2 - 10 employeesUsed the software for: 1-2 years. “Excellent, very pleased I signed up, multiple options for manging customer communications through sms text, my customers much prefer this to things like email as they kept immediately informed“ September 18, 2025 JW Josh W IT SpecialistInternet, 11 - 50 employeesUsed the software for: Less than 6 months. “There was a little trouble getting things setup and how email-to-text worked.“ September 18, 2025 WR Wendy R Customer SupportMarketing and Advertising, 11 - 50 employeesUsed the software for: Less than 6 months. “It’s a great tool for automating customer notifications, reminders, and marketing messages.“ October 8, 2025 Mustapha Ali A Medical StudentHospital & Health Care, Self-employedUsed the software for: 1-2 years. “Alright, I found the interface a little difficult at first as an MBBS student, which is one disadvantage of ClickSend.“ April 3, 2025 ## Showing most helpful reviews Showing 1-25 of 93 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Petar Z. Manager Marketing and Advertising Used the software for: 6-12 months ### "Gets the job done! " April 3, 2025 5.0 Overall, ClickSend is a solid tool for sending out SMS, emails, and even voice messages. It’s beginner-friendly, integrates well with other platforms, and offers great support when you need it. While it could be a bit faster and a little more transparent with messaging rules, it still got the job done without much friction. Pros ClickSend is refreshingly easy to get started with. I mostly used it for SMS campaigns, and the platform made it simple to schedule and send messages without a lot of technical setup.Plus, Zapier integration is a great bonus! Cons There were also moments where I wished there were clearer alerts if a message might violate any content policies. Review Source JW Josh W. IT Specialist Internet Used the software for: Less than 6 months ### "Quality service for email-to-text" September 18, 2025 5.0 I have been very impressed with the service. Once I got over the hurdle of setup and how to customize messages, it has worked flawlessly. Have had no issues with messages being delivered and very happy with my choice to go with ClickSend. Pros Once setup, it's been very easy and straight forward to use. The ability to only pay for what you use can be nice. I'm able to do some customization with email-to-text. It's been great for what I needed. Customer service has been helpful when I wasn't able to find the information I needed in the help section. Cons There was a little trouble getting things setup and how email-to-text worked. It took a bit of time to get a toll-free number approved. How-to articles could be expanded and written a bit better. Alternatives considered [SendGrid](https://www.capterra.com/p/204113/SendGrid/)[Textmagic](https://www.capterra.com/p/147342/TextMagic/)[Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Reason for choosing ClickSend It was widely suggested and appeared to be the most popular. Had all the features that I required and price seemed reasonable. Review Source NY Natasha Y. Scheduling Coordinator Education Management Used the software for: 6-12 months ### "Easy to use, great to share" March 25, 2025 3.0 ClickSend is an easy program to use that allows all team member to see everyone's correspondance. Pros the ease of the program, it's easy to use and straight forward Cons you need to constantly refresh to click and send new messages Review Source CC Chuck C. Builder Computer Software Used the software for: 1-2 years ### "ClickSend is the Best Texting Service!" September 18, 2025 5.0 I’m impressed with ClickSend’s support. They helped me set up quickly and are always there for ongoing operations and questions that may occur. They are more than just a service, they feel more like a partner. Pros Calling for help results in a person speaking to you and not AI! Very helpful in getting started to setup everything correctly so that the texts actually send! Cons Although the "opt-in" is inconvenient, ClickSend has been great for our communications. I really appreciate that they require an opt-in for compliance—but, it does help with peace of mind knowing my messages only reach people who truly want to hear from us Switched from [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) I switched to ClickSend from Twilio because Twilio was difficult to use, and their support was slow and not very helpful. Review Source RJ Renee J. HRIS Manager Warehousing Used the software for: 6-12 months ### "Nice Texting Platform!" September 19, 2025 5.0 We use ClickSend for internal texting communication as well as some paper mail necessities. We find it easy to use and love the ability to simplify the PowerAutomate integration. Pros I liked the ease of use and the ability to easily integrate with PowerAutomate. We also can use ClickSend to send certain company paper mail when necessary and the price is very reasonable. Cons When navigating between tabs, sometimes different options are a little more difficult to find. Some areas of the interface use a little different font. Alternatives considered [MessageKite](https://www.capterra.com/p/182284/MessageKite/)[Emissary](https://www.capterra.com/p/199883/Emissary/)[Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Reason for choosing ClickSend Price, features and pre-build PowerAutomate functions Review Source VR Verified Reviewer Software developer Information Technology and Services Used the software for: 6-12 months ### "Great for Basic Needs, But Lacking Advanced Features" December 22, 2024 5.0 My experience with ClickSend was very good. It is an excellent choice for businesses that need an easy-to-use platform for sending SMS, emails, and voice messages. Pros 1-ClickSend allows send messages via SMS, email, voice, and even postcards which makes it a versatile communication tool. 2-ClickSend provides 24/7 customer support. Cons It lacks some advance features that other competitors provides. Like 1- It lacks in depth mobile app features. 2- It lacks advance SMS personalization. Switched from [SendGrid](https://www.capterra.com/p/204113/SendGrid/) Sendgrid primarily focus on emails and offers some basic SMS options. Review Source DS Dorothy S. Roster Manager Insurance Used the software for: Less than 6 months ### "Highly Recommend ClickSend for messaging needs!" September 18, 2025 5.0 My company just moved to ClickSend and we're super happy with everything so far. Our text messaging costs are significantly lower than they used to be. Pros Great value for your messaging needs, they have excellent customer service, super easy to use. Highly satisfied so far! Cons No cons, seriously! We have no complaints about ClickSend whatsoever. If you're on the fence about a messaging service, give them a try. Switched from [Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/) Cost - Mogli was costing us thousands and thousands each year. Review Source DB Diana B. Founder Computer Software Used the software for: Less than 6 months ### "Flexible pricing, and that's about it" January 5, 2025 2.0 Overpriced, but good for those who want to test to see of SMS or omnichannel coms are right for their business. Pros There's not much to like about Clicksend other than the fact that it's owned by Message Media/Sinch which makes it more reputable. I do like how they're fairly transparent with their pricing. It's just all pay-as-you-go with no commitments. That's why I'll give them 2/5 stars instead of 1/5. Cons The platform is outdated, and it's priced quite high compared to Twilio. They also only offer a 99.95% uptime guarantee compared to the 99.99% gold standard. Switched from [Bird](https://www.capterra.com/p/160795/Bird/)[Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) I was asked to test a Message Media product and compare it against Twilio and Bird on behalf of my clients. I've concluded my findings, and can confirm that I won't be recommending ClickSend to any of my clients outside of testing since it's easier to setup than the others. Review Source JR Julie R. Owner Food & Beverages Used the software for: I used a free trial ### "ClickSend voila" December 29, 2025 5.0 Overall, I have had an ok experience. I do not feel it is due to the app itself but the fact that it may be too much for my small business. Pros I have just begun using ClickSend and for the most part learning has been good because of the chat feature where I can get help navigating. I like that I can send texts and chat with my social media customers. Cons I am still learning. Some of the features seem to be a bit ahead of my business pace. I do like that I can integrate it with google sheets to create my invoices. Review Source SD Shaun D. Director Computer & Network Security Used the software for: 1-2 years ### "Perfect for keeping communication flowing with customers" September 18, 2025 5.0 Excellent, very pleased I signed up, multiple options for manging customer communications through sms text, my customers much prefer this to things like email as they kept immediately informed Pros I use clicksend with mgr, my gadget repair software to update customers on their jobs, it's good value per text Cons Took a while to learn how to use it with my existing mobile number, not their fault though, the software has a lot of great options to go through Review Source TG Tim G. Chief Programmer Information Technology and Services Used the software for: 6-12 months ### "Need paging? Try ClickSend! It's AWESOME!" December 12, 2024 5.0 Simple. Straightforward. Up and running in no time. Inexpensive. Reliable. Pros Super easy to use. Works perfectly. Love the API. Cons Nothing. The doc was good. Implementation was fun. Loved it! Switched from [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Twilio has gotten way to complicated and is much more $$$$ Review Source eF eric F. Marketing Ambassador/ Social Media Marketing and Advertising Used the software for: 1-2 years ### "Click Send makes SMS with podio Easy" May 21, 2020 5.0 Pros Clicksend is super easy to set up and it’s so important in our day-to-day communication Cons Nothing. It’s solid. I really enjoy using click send Alternatives considered [SendGrid](https://www.capterra.com/p/204113/SendGrid/)[Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[Smartsheet](https://www.capterra.com/p/79104/Smartsheet/) Reason for choosing ClickSend Click send was this easiest choice to implement vs other sms programs, Like Twillio. Review Source JB Janene B. Director Music Used the software for: 1-2 years ### "Satisfied Customer" December 27, 2024 5.0 Very easy to understand and easy to use! Pros This tool makes it easy to send multiple texts to a saved or uploaded list of contacts. Cons You do have to watch the length of your texts in order to avoid a double-charge per text. Review Source WR Wendy R. Customer Support Marketing and Advertising Used the software for: Less than 6 months ### "Reliable SMS and Email Delivery Platform" October 8, 2025 4.0 Overall, ClickSend is a solid and dependable communication platform. It delivers what it promises — fast, consistent SMS and email delivery. Setup was simple, and support has been helpful when needed. It’s a great tool for automating customer notifications, reminders, and marketing messages. Pros The service works reliably. Messages are delivered quickly and the platform is easy to navigate. Integration with other tools is also simple and straightforward. Cons The pricing could be more competitive for high-volume users, and occasionally the reporting dashboard takes a bit of time to refresh. Review Source JKA Ja Keya A. Manager Real Estate Used the software for: Less than 6 months ### "Easy, Simple, Good app" April 5, 2025 4.0 It gets the job done and has helped keep my clients and add more since using ClickSend Pros Its easy to send messages to current and potiental clients Cons It likes the extra applications that other softwares come with Review Source HB Hector B. Broker Insurance Used the software for: I used a free trial ### "Excellent Service" September 18, 2025 5.0 Pros Fairly easy to use. It didn't take me too long to learn how to use this service. I can send a quick SMS text to 1 number or i can create a campaign to send out a mass text to my subscribers. Cons The cons i found out so far is the new Texas regulations on sending out text messages but i understand. Review Source AR Angela R. ptr Marketing and Advertising Used the software for: I used a free trial ### "Easy to navigate" January 28, 2025 4.0 Haven't tried all the features yet but so far easy to use Pros 24 hour support to me is huge when you are in need of help after hours. Cons Pricing I am comparing with our local cell carrier service Review Source AD Alyssa D. Owner Construction Used the software for: Less than 6 months ### "So simple!" March 23, 2025 4.0 Overall, I think Clicksend is a great product and worth the adventure! Pros Great process to run my small businesses Cons The attribute I like the least is how the price goes down depending on your number of contacts, which is not helpful with a small business like mine. Review Source SW Shlomo W. President Education Management Used the software for: 1-2 years ### "Successful platform" December 12, 2024 5.0 Pros The best system to send messages to my community Review Source MZ Mpumeleloo Z. General Assistant Entertainment Used the software for: I used a free trial ### "Convenient and Efficient" December 12, 2024 5.0 Fantastic, from the way the customer service conducts itself to the actual product you feel valued. Pros Clicksend is very effective and convenient for office work Cons At the moment everything is good i cannot complain about anything. Review Source KC Kristen C. Co-founder Marketing and Advertising Used the software for: 1-2 years ### "I love the Clicksend phone app! " August 22, 2022 5.0 Really love them! And I have to say their customer service is top notch Pros The mobile App was by far my favorite feature of Clicksend. It didn’t matter where I was I could see a detailed report of the delivery status for all of my messages Cons To get a private or dedicated senders number it’s not very cheap. Other than that I’m very happy with Clicksend Alternatives considered [Pabbly Connect](https://www.capterra.com/p/205994/Pabbly-Connect/)[n8n.io](https://www.capterra.com/p/198028/n8n-io/) Review Source Jamie G. Senior Account Manager Business Supplies and Equipment Used the software for: 2+ years ### "Simple and effective" November 18, 2023 5.0 Pros An easy to use UI means that the platform is simple to navigate. Templates mean that we can contact multiple customers with ease. Cons A recent update has affected loading times in a negative way, but it’s not a major issue. Review Source AB Ayoub B. Owner Entertainment Used the software for: I used a free trial ### "Clicksend review" August 9, 2024 5.0 Pros Very productive and smart as well, its very helpful Cons Support system sometimes take longer to aid Review Source GG Geir G. Growth Expert Marketing and Advertising Used the software for: 1-2 years ### "Reliable" May 21, 2020 5.0 Pros CluckSend does the job, and we can rely on them not changing stuff, braking our aotomations or anything like that. We have used several others and ClickSend is the best SMS service we have found to date. Cons It is decently easy to set up, but not flawless. You will manage. Review Source DH Dan H. Sr. Growth Advisor Marketing and Advertising Used the software for: Less than 6 months ### "Invaluable for our Marketing " December 12, 2023 5.0 Pros Easy to setup with great customer service. I was able to get setup and staring sending messages in minutes. As a non-tech-savvy user, I find it intuitive, particularly for sending text messages. No onboarding fees or monthly charges, just a pay-as-you-use model, adds to its appeal. The support team is responsive and patient in guiding users through the system. Cons Nothing! The features are more than enough at an excellent price. 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