--- title: "ClickSend Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is ClickSend the right SMS Marketing solution for you? Explore 93 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/175783/ClickSend/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-22" --- ClickSend 4.3 (93) [View alternatives](https://www.capterra.com/p/175783/ClickSend/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 22nd, 2026 # Reviews of ClickSend Ease of use 4.4 Customer Service 4.4 ## Pros and Cons in Reviews YH Yan H ManagerImport and Export, 51 - 200 employeesUsed the software for: Less than 6 months. “ClickSend is a versatile communication platform that empowers businesses to send SMS, MMS, voice calls, and emails globally.“ December 12, 2024 Mustapha Ali A Medical StudentHospital & Health Care, Self-employedUsed the software for: 1-2 years. “Sometimes it took more than I thought to get a response to questions or problems, which can be taxing when trying to remain ahead of classes or coordinate with peers.“ April 3, 2025 Mustapha Ali A Medical StudentHospital & Health Care, Self-employedUsed the software for: 1-2 years. “Especially when arranging group study sessions or planning last-minute test and meeting reminders, being able to rapidly and effectively send bulk messages has spared me lots of time. “ April 3, 2025 Mustapha Ali A Medical StudentHospital & Health Care, Self-employedUsed the software for: 1-2 years. “I mean since I lack much knowledge with bulk messaging systems, understandably, it took me a bit to learn how to make best use of all of its features.“ April 3, 2025 JR Julie R OwnerFood & Beverages, 2 - 10 employeesUsed the software for: I used a free trial. “I like that I can send texts and chat with my social media customers.“ December 29, 2025 Mustapha Ali A Medical StudentHospital & Health Care, Self-employedUsed the software for: 1-2 years. “Alright, I found the interface a little difficult at first as an MBBS student, which is one disadvantage of ClickSend.“ April 3, 2025 SD Shaun D DirectorComputer & Network Security, 2 - 10 employeesUsed the software for: 1-2 years. “Excellent, very pleased I signed up, multiple options for manging customer communications through sms text, my customers much prefer this to things like email as they kept immediately informed“ September 18, 2025 DB Diana B FounderComputer Software, 2 - 10 employeesUsed the software for: Less than 6 months. “The platform is outdated, and it's priced quite high compared to Twilio.“ January 5, 2025 ## Showing most helpful reviews Showing 1-25 of 93 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JR Julie R. Owner Used the software for: I used a free trial ### "ClickSend voila" January 2, 2026 5.0 Overall, I have had an ok experience. I do not feel it is due to the app itself but the fact that it may be too much for my small business. Pros I have just begun using ClickSend and for the most part learning has been good because of the chat feature where I can get help navigating. I like that I can send texts and chat with my social media customers. Cons I am still learning. Some of the features seem to be a bit ahead of my business pace. I do like that I can integrate it with google sheets to create my invoices. Review Source Petar Z. Manager Used the software for: Less than 1 year ### "Gets the job done! " April 8, 2025 5.0 Overall, ClickSend is a solid tool for sending out SMS, emails, and even voice messages. It’s beginner-friendly, integrates well with other platforms, and offers great support when you need it. While it could be a bit faster and a little more transparent with messaging rules, it still got the job done without much friction. Pros ClickSend is refreshingly easy to get started with. I mostly used it for SMS campaigns, and the platform made it simple to schedule and send messages without a lot of technical setup.Plus, Zapier integration is a great bonus! Cons There were also moments where I wished there were clearer alerts if a message might violate any content policies. Review Source R Reviewer IT Specialist Used the software for: Less than 1 year ### "Quality service for email-to-text" September 23, 2025 5.0 I have been very impressed with the service. Once I got over the hurdle of setup and how to customize messages, it has worked flawlessly. Have had no issues with messages being delivered and very happy with my choice to go with ClickSend. Pros Once setup, it's been very easy and straight forward to use. The ability to only pay for what you use can be nice. I'm able to do some customization with email-to-text. It's been great for what I needed. Customer service has been helpful when I wasn't able to find the information I needed in the help section. Cons There was a little trouble getting things setup and how email-to-text worked. It took a bit of time to get a toll-free number approved. How-to articles could be expanded and written a bit better. Review Source R Reviewer Scheduling Coordinator Used the software for: Less than 1 year ### "Easy to use, great to share" March 26, 2025 3.0 ClickSend is an easy program to use that allows all team member to see everyone's correspondance. Pros the ease of the program, it's easy to use and straight forward Cons you need to constantly refresh to click and send new messages Review Source R Reviewer Builder Used the software for: 1-3 years ### "ClickSend is the Best Texting Service!" September 19, 2025 5.0 I’m impressed with ClickSend’s support. They helped me set up quickly and are always there for ongoing operations and questions that may occur. They are more than just a service, they feel more like a partner. Pros Calling for help results in a person speaking to you and not AI! Very helpful in getting started to setup everything correctly so that the texts actually send! Cons Although the "opt-in" is inconvenient, ClickSend has been great for our communications. I really appreciate that they require an opt-in for compliance—but, it does help with peace of mind knowing my messages only reach people who truly want to hear from us Review Source R Reviewer HRIS Manager Used the software for: Less than 1 year ### "Nice Texting Platform!" September 22, 2025 5.0 We use ClickSend for internal texting communication as well as some paper mail necessities. We find it easy to use and love the ability to simplify the PowerAutomate integration. Pros I liked the ease of use and the ability to easily integrate with PowerAutomate. We also can use ClickSend to send certain company paper mail when necessary and the price is very reasonable. Cons When navigating between tabs, sometimes different options are a little more difficult to find. Some areas of the interface use a little different font. Review Source R Reviewer Roster Manager Used the software for: Less than 1 year ### "Highly Recommend ClickSend for messaging needs!" September 19, 2025 5.0 My company just moved to ClickSend and we're super happy with everything so far. Our text messaging costs are significantly lower than they used to be. Pros Great value for your messaging needs, they have excellent customer service, super easy to use. Highly satisfied so far! Cons No cons, seriously! We have no complaints about ClickSend whatsoever. If you're on the fence about a messaging service, give them a try. Review Source Verified Reviewer Medical Student Used the software for: 1-3 years ### "ClickSend is Reliable Even for Medical Students " April 9, 2025 5.0 Not just for me but for every medical student that's managing many concurrent assignments, ClickSend has been quite favorable. Honestly speaking, the platform has revolutionized my ability to efficiently interact with my colleagues, teachers, and mentors. Especially when arranging group study sessions or planning last-minute test and meeting reminders, being able to rapidly and effectively send bulk messages has spared me lots of time. Even for someone like me without a technical background, the software is remarkably simple to use. You just have to see it. Learning how to schedule notes, send emails, and compose SMS was kinda quick for me. I depend on this simplicity since I lack the time for understanding complex programs. Furthermore, ClickSend is extremely dependable—whenever I have had to send time-sensitive communications, I have been able to rely on it to deliver promptly. Pros Most of all, I appreciated ClickSend's simplicity in sending alerts and reminders. Organizing study sessions, group meetings, or tracking vital deadlines became much less difficult. By the way, I am a medical student once again. Relatively speaking, it has proved to be quite dependable in sending useful reminders to classmates or bulk messages, which helped me keep up with my tight schedule. Even for someone with limited experience with messaging systems, the simplicity of the platform makes it user-friendly, really. It kept me so much organized all through my studies and saved me quite some time overall (time that I can't buy...). Cons Alright, I found the interface a little difficult at first as an MBBS student, which is one disadvantage of ClickSend. Particularly... I mean since I lack much knowledge with bulk messaging systems, understandably, it took me a bit to learn how to make best use of all of its features. Furthermore the times of customer service replies might be really really improved. Sometimes it took more than I thought to get a response to questions or problems, which can be taxing when trying to remain ahead of classes or coordinate with peers. Particularly for someone not a technology specialist, these elements could add to the irritability of the encounter. Review Source VR Verified Reviewer Software Developer Used the software for: Less than 1 year ### "User review of ClickSend" April 8, 2025 4.0 On an overall basis, my experience with ClickSend has been on the positive side so far. Pros Very easy to use and get a hang of, I like the easy-to-understand features and usability of this software. Cons The free trial credits seemed a bit less to me as a new user. Review Source Gabriel O. Manager Used the software for: 1-3 years ### "Best app to make texting scheduling easy" April 1, 2025 5.0 I used it when I was working on my final year project in collect to remember to text my project supervisor Pros It makes official messaging easier especially when you are the type with very busy schedule, it reminds you always when it's time for that text. Cons Might be too complicated if you're not an official person Review Source Diana B. Founder Used the software for: Less than 1 year ### "Flexible pricing, and that's about it" January 7, 2025 2.0 Overpriced, but good for those who want to test to see of SMS or omnichannel coms are right for their business. Pros There's not much to like about Clicksend other than the fact that it's owned by Message Media/Sinch which makes it more reputable. I do like how they're fairly transparent with their pricing. It's just all pay-as-you-go with no commitments. That's why I'll give them 2/5 stars instead of 1/5. Cons The platform is outdated, and it's priced quite high compared to Twilio. They also only offer a 99.95% uptime guarantee compared to the 99.99% gold standard. Review Source R Reviewer Chief Programmer Used the software for: Less than 1 year ### "Need paging? Try ClickSend! It's AWESOME!" December 13, 2024 5.0 Simple. Straightforward. Up and running in no time. Inexpensive. Reliable. Pros Super easy to use. Works perfectly. Love the API. Cons Nothing. The doc was good. Implementation was fun. Loved it! Review Source MR Mikhail R. Senior Operations Associate Used the software for: Less than 1 year ### "Great One-Stop-Shop for Business Texting" September 6, 2019 5.0 Pros \- SUPER affordable payment options - Plenty of flexibility in terms of set-up, which made it easy to fold ClickSend into a very unusual business model - Interface was smooth and easy to explain during roll-out Cons \- Would be nice to have more intuitive routing for situations where multiple users use the same number, i.e. if someone texts the number "out of the blue" - No landline texting! Review Source R Reviewer Broker Used the software for: I used a free trial ### "Excellent Service" September 22, 2025 5.0 Pros Fairly easy to use. It didn't take me too long to learn how to use this service. I can send a quick SMS text to 1 number or i can create a campaign to send out a mass text to my subscribers. Cons The cons i found out so far is the new Texas regulations on sending out text messages but i understand. Review Source R Reviewer Owner Used the software for: Less than 1 year ### "ClickSend Review" March 17, 2025 5.0 It was an awesome experience. Need more like this Pros i love the quickness of it and the easiness Cons I loved everything about ClickSend. Fantastic Review Source R Reviewer Director Used the software for: 1-3 years ### "Satisfied Customer" January 2, 2025 5.0 Very easy to understand and easy to use! Pros This tool makes it easy to send multiple texts to a saved or uploaded list of contacts. Cons You do have to watch the length of your texts in order to avoid a double-charge per text. Review Source R Reviewer Representative Used the software for: Less than 1 year ### "Send sms in bulk." February 13, 2025 4.0 Pros You can get a new number on the spot for your sms marketing campaigns Cons Nothing yet, it's been a good platform so far. Review Source R Reviewer ptr Used the software for: I used a free trial ### "Easy to navigate" January 29, 2025 4.0 Haven't tried all the features yet but so far easy to use Pros 24 hour support to me is huge when you are in need of help after hours. Cons Pricing I am comparing with our local cell carrier service Review Source R Reviewer Director of Sales and Support Used the software for: 3-5 years ### "ClickSend - Amazing Services" December 13, 2024 5.0 Very happy we started using their services a couple of years ago. Pros Our ClickSend Account Manager & Customer service are amazing. Very Friendly, helpful and Knowledgeable. Cons Honestly, there is nothing we can think of that we don't like about ClickSend. Review Source R Reviewer General Assistant Used the software for: I used a free trial ### "Convenient and Efficient" December 13, 2024 5.0 Fantastic, from the way the customer service conducts itself to the actual product you feel valued. Pros Clicksend is very effective and convenient for office work Cons At the moment everything is good i cannot complain about anything. Review Source Thomas T. Website Developer Used the software for: 3-5 years ### "Great addition to our marketing set up" November 29, 2022 5.0 For 3 years Clicksend has been the perfect text messaging tool for my business. It's a set it and forget it solution that works like clockwork. Pros I love the ease-of-use for this platform. Being a small business, I don't have time to manage all of the personalized communications in a timely manner. Clicksend saves me about 30 minutes each day! Cons I currently use this platform for basic text messaging in tandem with Active Campaign. I haven't explored many of it's features, but love the ones I do use. Review Source Verified Reviewer Marketing Manager Used the software for: 3-5 years ### "Simple, cheap and easy to use! A must for any organisation." November 10, 2022 5.0 ClickSend integrated with Keap and does all of our outbound Marketing SMS Pros Clicksend is extremely easy to use, as well as inexpensive. Cons You need to keep your character limit quite low to ensure you don't get charged for 2 texts. This can be annoying we the opt out line counts as characters too. Review Source R Reviewer CIO Used the software for: 1-3 years ### "Automate MSP notifications" May 22, 2020 5.0 Pros As our customers where asking that notifications were to be send by text our voice instead of email (because they get enough of those). Ik our search for a webservice, we found clicksend. Just mail them the notifications and they send the text our voice message. Easy as that! Cons The backend isn’t the most intuitive if I was to name a con. Review Source Verified Reviewer Advertising Consultant Used the software for: Less than 1 year ### "Easy SMS Marketing for E-Commerce" August 1, 2022 5.0 Pros Clicksend integrates with Shopify easily using Zapier (or similar programs like integromat). Automating customer SMS flows is simple. Cons Per SMS costs can add up quickly for those just getting started. Review Source Jyrki V. Enentrepreneur Used the software for: Less than 1 year ### "Simply the best" December 6, 2022 5.0 Automatic SMS is suitable for many of my services to provide more security. When the implementation is this good, I can only recommend it. Pros Sending text messages is easy and there weren't too many settings. I got everything up and running quickly with no prior experience. Cons I haven't found anything about the service that I don't like. All in all, the service is really versatile and functional. 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